Top 50 Global Thought Leaders and Influencers on Customer Experience 2022

Find and work with the World’s Premier B2B Thought Leaders, Advisors, Authors, Influencers & Speakers (100M+ followers combined). Join Enterprise Lite to work with all of these experts!

Here’s the Thinkers360 annual leaderboard for our top 50 global thought leaders and influencers on Customer Experience for 2022. Congratulations to all our thought leaders and experts who participated!

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More than just a list, Thinkers360 live leaderboards are differentiated by our unique patent-pending algorithms that take a holistic measure of thought leadership and authentic influence looking far beyond social media so brands can find exactly the right experts for their niche. Join us today for free!

Rank	Thought Leader Info	Thought Leader Score
1	Marsha Collier WS Radio Contact Marsha Collier	Score: 100
2	Tiffani Bova Salesforce Contact Tiffani Bova	Score: 92.07
3	Greg Kihlstrom GK5A Contact Greg Kihlstrom	Score: 83.60
4	Steven Van Belleghem Nexxworks Contact Steven Van Belleghem	Score: 79.84
5	Brian Solis BrianSolis.com Contact Brian Solis	Score: 68.74
6	Karl A L Smith Agile World Contact Karl A L Smith	Score: 67.90
7	Shep Hyken Shepard Presentations Contact Shep Hyken	Score: 62.15
8	Apoorv Durga, Ph.D. Real Story Group Contact Apoorv Durga, Ph.D.	Score: 59.77
9	Gregorio Uglioni CX Goalkeeper Contact Gregorio Uglioni	Score: 54.77
10	Helen Yu Tigon Advisory Corp. Contact Helen Yu	Score: 53.83
11	Amenallah Reghimi Perx Technologies Contact Amenallah Reghimi	Score: 52.09
12	Heverton Anunciacao, CSM University of Customer Contact Heverton Anunciacao, CSM	Score: 49.27
13	Luke Jamieson www.LukeJamieson.live Contact Luke Jamieson	Score: 48.78
14	Donna Peeples Envestnet, Inc. Contact Donna Peeples	Score: 47.74
15	Aarron Spinley SPINLEY.CO Contact Aarron Spinley	Score: 47.39
16	Santhakumaran Atmalingam ACXS CX Expert Asia Contact Santhakumaran Atmalingam ACXS	Score: 44.86
17	Nick Day JGA Recruitment Group	Score: 42.93
18	Annette Franz, CCXP CX Journey Inc. Contact Annette Franz, CCXP	Score: 41.99
19	Mary Brodie Gearmark Contact Mary Brodie	Score: 40.65
20	Felix Holzapfel Quovabiz GmbH Contact Felix Holzapfel	Score: 39.91
21	Thomas Koulopoulos Delphi Group	Score: 39.61
22	Ricardo Saltz Gulko Eglobalis – Information – Insight – Innovation – Human Experience Boutique Agency Contact Ricardo Saltz Gulko	Score: 39.36
23	Kashyap Kompella RPA2AI Research Contact Kashyap Kompella	Score: 39.31
24	Adrian Swinscoe Punk CX Contact Adrian Swinscoe	Score: 39.21
25	Jeff Sheehan JS Consulting Contact Jeff Sheehan	Score: 39.02
26	Paul Henderson Outcome Leaders Contact Paul Henderson	Score: 38.97
27	Luigi Cappel SoLoMo Consulting Ltd Contact Luigi Cappel	Score: 38.37
28	Robin Tommy Tata Consultancy Services Contact Robin Tommy	Score: 37.23
29	Chelsea Marti, M.A. Cognizant Contact Chelsea Marti, M.A.	Score: 36.49
30	David Carmell DEALROCKiT LLC Contact David Carmell	Score: 36.29
31	Alan Pennington UK Sueno Ltd Contact Alan Pennington	Score: 36.24
32	Steve Dennis SageBerry Consulting/Forbes Contact Steve Dennis	Score: 36.04
33	John Spence John Spence, LLC Contact John Spence	Score: 35.94
34	Gart Capote, CBPP Gart Capote Consulting Contact Gart Capote, CBPP	Score: 35.90
35	Seth Earley Earley Information Science Contact Seth Earley	Score: 35.40
36	Heiko Mock VOQUZ IT Solutions GmbH Contact Heiko Mock	Score: 35.20
37	Peter Dorrington XMplify Consulting Ltd Contact Peter Dorrington	Score: 35.00
38	Steve DiGioia Steve DiGioia.com Contact Steve DiGioia	Score: 34.95
39	John Formica Contact John Formica	Score: 34.76
40	Benson Mukandiwa CMgr FCMI-FIML, FCICRM, FCICM, FZIM, MIIBA	Score: 34.71
41	Andrey Golub ICOL Group, Smart RoboFactories & Digital Ecosystems Contact Andrey Golub	Score: 34.61
42	Vladimer Botsvadze Botsvadze Marketing Solutions Contact Vladimer Botsvadze	Score: 34.56
43	David Wales SharedAim Contact David Wales	Score: 34.36
44	Ira Wolfe Poised for the Future Company Contact Ira Wolfe	Score: 33.91
45	Daniel Newman Futurum Research Contact Daniel Newman	Score: 33.62
46	Robert Stevenson Seeking Excellence, Inc. Contact Robert Stevenson	Score: 33.62
47	Nicholas Zeisler Zeisler Consulting Contact Nicholas Zeisler	Score: 33.47
48	Moira Alexander PMWorld 360 Magazine and Lead-Her-Ship Group Contact Moira Alexander	Score: 33.37
49	Ian Golding Customer Experience Consultancy Ltd Contact Ian Golding	Score: 33.27
50	Fabio De Pasquale Atos Contact Fabio De Pasquale	Score: 33.27

Our listing includes members of Thinkers360 and who have curated and shared their thought leadership content – including articles, blogs, books, keynotes, media interviews, panels, podcasts, social media, speaking events, videos, webinars and whitepapers – via our platform.

Our differentiation from the various influencer leaderboards on social media, is that we take a holistic view of thought leaders and experts, beyond their social media activity, and look across all the hats they may wear – such as academic, author, consultant, entrepreneur, influencer and speaker – and all the types of thought leadership content they produce.*

To see the full list (including industry-leading profiles, portfolios and media kits) or to participate (by sharing your own thought leadership content), sign-up (free) for Thinkers360 today!

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Join us on Thinkers360 — Connecting Global Brands with the World’s Foremost Thought Leaders and Authentic Influencers for Game-Changing Results!

Thinkers360 is the world’s first, largest and premier B2B thought leader and influencer marketplace — including academics, advisors, analysts, authors, consultants, executives, influencers and speakers — with over 100M followers on social media combined. We are differentiated by our unique patent-pending algorithms that measure thought leadership and authentic influence looking far beyond social media alone.

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Our Methodology

* The Thinkers360 patent-pending algorithm helps to produce leaderboards that look across all thought leader roles and across the quantity and quality of their thought leadership content. It provides a valuable measure of thought leadership content, encourages genuine content creation, incorporates social media influence as one of the measures, and encourages richer profiles and portfolios through gamification.

Of course, no measurement system related to influence or thought leadership is perfect, but the thought leadership scoring system within Thinkers360 is a highly-differentiated approach to help you identify authentic thought leaders – looking far beyond social media – serving as the tip of the spear for your B2B influencer marketing objectives.

For more information, contact us today at info@thinkers360.com