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Helen Yu

Founder & CEO at Tigon Advisory Corp.

Chicago, United States

33808 Followers

I am a global customer success executive and board advisor who delivers value through multi-faceted perspectives for driving growth, solving complex challenges and turning around underperforming organizations. I’ve honed the ability to improve and scale business models that have accelerated multibillion-dollar revenue growth and profitability through my career across private, early-stage startup and pre-IPO to Fortune 500 companies including Oracle, Adobe and Marketo. I’m known as a strategic thinker with a record of building successful organizations and driving innovations through deep customer understanding, Enterprise scaling and digital transformation. My experience in boardrooms makes me ready to assist startup to mid-cap boards and companies reshape their strategy, transform customer experience and prepare for IPO.

Rapid Growth: I drove growth from $15M to $45M in the first year, and $65M the following year at Company A. I contributed to $50M+ license sales and drove 20% YoY growth at Company B. I grew the service revenue from <$500K to $14M while growing ARR from $5M to $155M within 3.5 years at Company C.

Global Expansion: I expanded Sales from one to three verticals and opened a London office at Company D. In addition, I held $200M P&L responsibility and led a global team of 500+ across four functional areas of customer success at Company E

Thought Leadership: My weekly reach as a Top Twitter influencer on emerging technology, growth and startups is more than 10 million

Advisory Board: I advised Jebbit, named one of Top 25 Most Promising Companies in the World by CNBC, on business growth strategies, doubling 2018 revenue over the previous 2 years. I’ve guided Advisory Boards on growth and leadership at multiple startups

Board Experience: I’ve prepared materials for and attended both public and private board meetings, including at Marketo, Sprinklr and Clinc. At Marketo, I prepared the board meeting deck pre- and post-PE acquisition.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Chicago
Speaking Topics: Startup Growth Hacking; CyberSecurity Awareness; AI; Leadership; Digital Transformation; Keynote or Panels

Helen YuPoints
Academic35
Author348
Influencer543
Speaker256
Entrepreneur310
Total1492

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Business Unit: Technology
Theatre: United States
Media Experience: 10 years
Last Media Training: 05/11/2019
Last Media Interview: 10/13/2020

Areas of Expertise

AI 55.82
Blockchain 34.61
Change Management 30.30
Cloud 41.82
Culture 33.88
Customer Experience 58.21
Cybersecurity 49.52
Design Thinking 30.10
Digital Disruption 30.10
Digital Transformation 49.87
Emerging Technology 33.01
Fintech 37.17
Future of Work 31.41
HR 30.71
Innovation 30.44
IoT 37.78
Leadership 32.11
Management 32.62
Marketing 41.47
Privacy 30.52
Social 30.92
Startups 100
Business Strategy 30.14
Big Data 30.42
Sustainability 46.64
Climate Change 30.68
COVID19 30.69
Ecosystems 34.05
Data Center 31.61
Diversity and Inclusion 30.39
Autonomous Vehicles 32.32
Analytics 30.09
Cryptocurrency 31.94
5G 32.34
Supply Chain 30.29
Procurement 30.27

Industry Experience

Financial Services & Banking
Healthcare
High Tech & Electronics
Insurance
Manufacturing
Oil & Gas
Professional Services
Retail
Telecommunications
Travel & Transportation

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Publications

1 Academic Certification
Cybersecurity Certification from MIT
MIT Sloan School of Management
August 30, 2019

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Tags: Cybersecurity

1 Academic Fellow / Scholar
Cybersecurity Certification
LinkedIn
August 25, 2019
Cybersecurity certified at MIT Sloan of Management

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Tags: Cybersecurity, Digital Transformation

11 Advisory Board Memberships
PathFactory Advisor
PathFactory
February 05, 2021

See publication

Tags: Marketing

Advisor
LinkedIn
January 29, 2021

See publication

Tags: AI, Startups, Marketing

Advisor
LinkedIn
December 29, 2020
Advisor to Grazitti Interactive

See publication

Tags: AI, Cloud, Cybersecurity

Advisor
LinkedIn
July 03, 2019
Strategic Advisor for Akitra, an AI autonomous IoT Cybersecurity startup.

See publication

Tags: AI, Cybersecurity, Digital Transformation

Advisor
Pypestream
April 09, 2019

See publication

Tags: AI, Customer Experience

Advisor
Pypestream
April 08, 2019
Advisor for Pypestream, a conversational AI company.

See publication

Tags: AI

Advisor/Mentor for 1871
https://1871.com/
November 29, 2018
1871 is a not-for-profit community that helps digital designers, engineers, and entrepreneurs build their startups and share ideas.

See publication

Tags: Emerging Technology, Startups

EVP, Athena Alliance
The Athena Alliance
October 31, 2018
The Athena Alliance is dedicated to advancing diversity in the boardroom by preparing executive women for board service and facilitating board matches.

See publication

Tags: Culture, Leadership, Startups

Ambassador at Blocksquare
Medium
October 08, 2018
Help promote how blockchain technology reinvent real estate ecosystem

See publication

Tags: Blockchain, Startups, Ecosystems

Board Advisor
Jebbit Crunchbase
January 18, 2017
Advise founders to scale their business since pre Series A.

See publication

Tags: Marketing

Jebbit
linkedin
November 02, 2016
In this role, I advised the CEO and co-founders on business growth strategies. Jebbit was named one of the Top 25 Most Promising Companies in the World by CNBC, and their co-founders are Forbes 30 Under 30 honourees. During my 2-year advisory service, the business achieved tremendous growth, with 2018 revenue more than doubling the revenue for the past 2 years combined.

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Tags: Management, Leadership, Culture

36 Article/Blogs
The Power of V2MOM: A Start-Up Advisor on a Must-Know Management Process
Businessing Magazine
June 04, 2021

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Tags: AI, Customer Experience, Digital Transformation

Assessing Growth Disconnects: Why 90 Percent Of Startups Fail
Young Upstarts
May 28, 2021

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Tags: Customer Experience, Digital Transformation

Preparing for the Unexpected: Build a Foundation for Better Decisions
Real Leader
May 26, 2021

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Tags: Customer Experience, Digital Transformation, Leadership

Is the Future More Sustainable with Hybrid Cloud and AI?
LinkedIn
May 21, 2021
Organizations are constantly brainstorming how to make sustainable growth a reality. Rapid digitalization and technology acceleration change how businesses manage everything from product development to customer experience. At times, it’s as if companies cannot keep up with the advancement in which the digital world is headed. Consumer demand and customer needs are changing and evolving alongside it, especially in a post-pandemic environment. IBM proposed a solution using hybrid cloud and AI at the recent Think 2021 event.

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Tags: AI, Cloud, Digital Transformation

Is Future More Sustainable with Hybrid Cloud and AI?
IBM
May 21, 2021

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Tags: AI, Cloud

When we innovate our whole self, everything changes
LinkedIn/IBM
May 04, 2021

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Tags: AI, Customer Experience, Digital Transformation

When We Innovate With Our Whole Self, Everything Changes
LinkedIn
May 04, 2021
It feels like the world is evolving faster and faster, from a sudden reset on remote work practices to radical shifts in buyer behaviour to the onset of virtual everything.

What will this new era demand of us? What will it ask of companies and brands? How will we innovate new solutions and inspire one another?

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Tags: Customer Experience, Digital Transformation, Innovation

Can Manufacturers Reach Greatest Potential In the factory of the future?
Linkedin/AT&T
April 29, 2021

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Tags: 5G, AI, Digital Transformation

Can Manufacturers Reach Their Greatest Potential in the Factory of the Future?
LinkedIn
April 29, 2021
When I talk to people about Industry 4.0 – that being, at its simplest level, applying smart technology to the business of manufacturing – many people bring up the loss of jobs as though robots are calling the shots in conference rooms around the world. “People always fear change,” Microsoft founder Bill Gates once said. He then pointed out that people feared electricity and coal and gas-powered engines, underscoring that the unknown is perhaps the most frightening thing of all.

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Tags: Digital Transformation, IoT, 5G

Manufacturing becomes more inclusive as AI enables hiring of workers with disabilities
Microsoft
March 23, 2021

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Tags: AI, Sustainability

The Software-Defined Car for the Human-Centered Experience
LinkedIn
January 21, 2021
When it comes to innovation in transportation, we again see this intersection shaking up an industry on the verge of a technological leap: the next generation, connected software-defined car for an elevated human-centered experience.

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Tags: Customer Experience, Digital Transformation, Fintech

History Points to Now: In an Exploding World of Connectivity, Simplicity is the Strategy of Choice for CISOs, CTOs and CIOs
LinkedIn
October 13, 2020
Cisco reported that 95% of organizations allow personal devices in some way in the workplace. The role of context is important here. The unrelenting trend of BYOD in the workplace has meant more insecure devices and greater vulnerability for companies. As remote work prevails, how do we reduce the risk of losing customer trust, productivity and even bottom line dollars?

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Tags: Cybersecurity, Digital Transformation, Privacy

How We Look at Cars Today is Changing How We Make Them
TigonAdvisory
October 05, 2020
Early in my career, I remember being at a stoplight, looking over and admiring a sleek, red McLaren next to me. For a long time, I wanted that car (then I moved to Chicago and an SUV seemed much more practical!). Today, the automobile industry is in a sea change that may make stories like mine hail from another era.

Where once many people (I included) had their eye on vehicles that brought them status, luxury, style or even an amplified expression of self, buyers going forward will be more pragmatic. Will consumers continue to buy cars? Of course. Will automotive manufacturers continue to make cars? Absolutely. The reasons that inform both, however, are changing, in part, due to the global pandemic. Many of us have realigned what is most important to us and changed how we conduct our daily lives. In an article entitled “Building the Automotive Industry of 2030” published by management consulting firm Oliver Wyman, the firm predicts that “in the future, the majority of people will be ‘mobilists’ who simply want to get from point A to B and are not emotionally involved in cars.”

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Tags: AI, Emerging Technology

How We Look at Cars Today is Changing How We Make Them
LinkedIn
October 02, 2020

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Tags: 5G, Autonomous Vehicles, IoT

Close the Marketing and Sales Gap, and You'll Close More Deals
MarketingProfs
June 24, 2020

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Tags: Customer Experience, Digital Transformation, Marketing

4 Ways Infrastructure Will Heighten Customer Experience In Our Emerging New World
TigonAdvisory
May 29, 2020
The world is waiting and wondering. What’s next? How do we rewrite our business playbooks? How do we stay ahead of customer expectations in a world unfolding, rearranging, evolving?

After attending IBM’s Think 2020 digital conference (virtually, of course), I walked away feeling emboldened about the future, particularly after hearing two industry veterans share their views on enterprise infrastructure: Tom Rosamilia is Senior Vice President for IBM Systems and co-leader of IBM’s response team for COVID-19. Ashley Pettit is CIO and Senior Vice President of enterprise technology for State Farm Mutual Automobile Insurance Companies. You can watch their session, “Leading Through Change and the Critical Role of Infrastructure”, here.

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Tags: Customer Experience, Emerging Technology, Future of Work

IBM’s Latest Mainframe Technology From A To Z
TigonAdvisory
May 29, 2020
Many say beauty is in the details. The phrase came to mind as I entered the glass and steel skyscraper known as 3 World Trade Center in Lower Manhattan. The modern, light-infused space was a perfect backdrop to meet IBM z15 , a hybrid cloud mainframe solution for enterprise companies serious about titanium strength data security. As […]

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Tags: AI, Cloud, Cybersecurity, Privacy

The Unlikely Marriage Between Security And Employee Experience
TigonAdvisory
May 29, 2020
You and I have something in common. We are human beings with an innate drive to get things done. Psychologically, a sense of accomplishment leads to a feeling of safety.

In a perfect world, this would be inconsequential because there would be no security breaches. Data would be safe. People would explore and accomplish, collaborate and create without worry or thought of harm to the company they work for.

An optimist by choice, I believe, this world will exist someday. People will work and play unencumbered and confidently secure. Technology will support our desire to achieve.

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Tags: Cybersecurity, Privacy

Who Will Protect Your Customer?
TigonAdvisory
May 29, 2020
Paris and Chicago were fifty degrees and rainy the day I heard back from one of our toughest clients, the head of a large French multinational corporation. His email made me realize we had more in common than I ever thought possible, much more than just the weather. A few weeks previous, he had given […]

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Tags: Customer Experience, Cybersecurity

4 Ways Infrastructure Will Heighten Customer Experience in our Emerging New World
LinkedIn
May 16, 2020

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Tags: Cloud, Customer Experience, Marketing

Who Will Protect Your Customer?
LinkedIn
April 17, 2020

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Tags: Customer Experience, Digital Transformation, Marketing

The psychological and cultural impact of artificial intelligence
RiskMinds
October 02, 2019
Everybody knows AI is meant to bring a huge competitive edge to those who successfully adapt it. The challenge, however, is to identify what makes AI adaptation truly successful. In the past few years, we’ve seen many technology fads come and go. Maybe it didn’t bring enough value. Or maybe, employees found it too difficult to use, and tossed it aside in favour of ‘traditional’ methods. But in this article, Tigon Advisory CEO and founder Helen Yu challenges us to examine the relationship between AI and the human workforce and addresses the need for better change management in the AI adoption process.

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Tags: AI, Customer Experience, Cybersecurity

IBM's Latest Mainframe Technology from A to Z
LinkedIn
September 28, 2019
It takes read to IBMz15 launch event as if they were there, experiencing it first hand.

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Tags: Customer Experience, Cybersecurity, Marketing

The Business Case for The Hybrid Cloud: Have Your Cake and Eat it too!
IBM
September 04, 2019
The hybrid cloud makes a compelling case for businesses, which can use it to leverage the scalability and cost-effectiveness of the public cloud computing environment without exposing mission-critical applications and data to the vulnerabilities associated with the public cloud option. It’s a “have-your-cake-and-eat-it-too” proposition.

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Tags: Cloud, Digital Transformation, Data Center

An inside look at IBM Almaden’s Future of IT Executive Summit
IBM
July 23, 2019
Honoured to be invited as a special guest to attend IBM Future of IT Event, where the most brilliant minds in technology—globally-recognized IBM scientists, futurists, award-winning experts and innovators—gathered to discuss the future and how people will use technology to better their lives and businesses. This article recaps my experience at the IBM event.

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Tags: AI, Cybersecurity

Getting CyberFit: How to Start? Lose The Rose-Colored Glasses!
LinkedIn
July 11, 2019
For all the talk of cyber-risk assessment and cyber training, most companies fall short of adequately protecting themselves because they fail to properly address what should be question #1: Where to start?

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Tags: Cybersecurity

Getting CyberFit: How to Start?
Medium
July 11, 2019
Where to start when seeking to understand the cyber-security landscape, develop a governance framework, and create a cyber-vigilant workplace?

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Tags: Cybersecurity

Customer Success Obsession — Disruption or Disruptor?
Medium
May 06, 2019
With the popularity of SAAS, customer success is now a more well-known industry buzz word. Most importantly, it is a must-have function in any technology company.

Furthermore, Forrester report stated that successful customer success leaders have contributed to compound average revenue growth of 17% as opposed to 3% laggards.

This blog describes what customer success means, where does it belong within an organization and the secret of success leveraging voice of the customer.

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Tags: Customer Experience, Digital Transformation, Leadership

Start-ups: Beware of Those “Pocket Aces”
LinkedIn
May 05, 2019
In poker, no opening hand beats pocket aces. So why would a player rather draw a lowly 2–7?

Because deciding what to do with a 2–7 is easy: Fold it! Pocket aces, on the other hand, create existential angst. Why? Because even when the betting tells you to fold them (they lose 70% of the time) tossing these beauties rips your heart out.

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Tags: Startups

Start-ups: Beware of Those “Pocket Aces”
Medium
April 25, 2019
You’ll see a metaphor here if you’ve spent time at start-ups: 90% of them fail because founders can’t “fold their aces” when the game goes against them. They’re so wedded to their original ideas that they can’t pivot to meet the moving target of market demand.

Which gets to the real reason start-ups fail so frequently: Their ecosystem is so broken that they can’t afford seasoned talent until it’s too late; talent that knows how to pivot when original ideas go awry. Talent that knows how to productize ideas so they won’t go awry.

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Tags: Design Thinking, Digital Disruption, Startups

The need for more female participation in AI
Empiric
April 09, 2019
AI is set to be a critically transformative technology over the next decade, changing how we live and work in every field. The impact of AI and Machine Learning will likely have a greater influence than advances in any other area.

Although AI is looking to transform over the next decade. We need to remember the specialists behind the scenes developing the future of AI. It is critical that diverse voices and perspectives are present at the point of inception, and that the growth of AI is unbiased, presenting both genders in the workforce. While women are under-represented across tech, AI is an area where homogeneity of mindset can have enormous, unintended consequences in misdirecting self-learning systems from the start.

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Tags: AI, HR, Leadership

Women In AI
TigonAdvisory
March 15, 2019
AI is set to be a critically transformative technology over the next decade, changing how we live and work in every field. The impact of AI and Machine Learning will likely have a greater influence than advances in any other area. Although AI is looking to transform over the next decade. We need to remember […]

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Tags: AI, Diversity and Inclusion

The Evolving State of Cybersecurity
Empiric
March 05, 2019
The importance of cyber security will grow in importance for both businesses and individuals in 2019. With governments and companies reviewing their relationship with Huawei and well documented hacks like Equifax in 2017, protecting personal data is of greater importance to consumers and of how businesses collect, manage and score it.

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Tags: Cybersecurity, Future of Work, Privacy

This New Technology Will Change Real Estate Everywhere
LinkedIn
November 06, 2018
How Blockchain Reinvents Real Estate Industry

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Tags: Blockchain, Innovation, Startups

10 Ideas to Get More Women to the Boardroom
Nasdaq
March 07, 2018
Offering ideas to get more women to the boardroom

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Tags: HR, Leadership, Management

Getting Cyberfit, How to Start
Medium
December 31, 1969

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Tags: Cybersecurity, Digital Transformation

1 Board Membership
Vice Chair, Board of Director
GCA
October 20, 2020
Global Cybersecurity Associaion

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Tags: AI, Cybersecurity, Startups

3 Books
ASCEND YOUR START-UP
https://www.amazon.com/Ascend-Your-Start-up-Disconnects-Accelerate/dp/1641466219
May 25, 2021
From Yu’s 15 years of first-hand experience in tech start-ups, readers will learn the 5 fundamental growth disconnects that trap start-ups in the cliffside, keep them from reaching the summit and touching the sky. Ascend Your Start-up also empowers founders and CEOs to self-reflect and grow, posing a thoughtfully architected set of 26 essential questions you can ask yourself in order to scale your business.

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Tags: Customer Experience, Digital Transformation, Startups

Ascend Your Start-up, Conquer the 5 disconnects to accelerate growth
Made For Success
April 20, 2021
Ascend Your Start-Up is a roadmap for business leaders to map their start-up to the summit, one key step at a time.

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Tags: Customer Experience, Digital Transformation, Startups

GoldenHeart II: We Are Your Family
drive2digital
February 14, 2021
Anthology of stories written for children in orphanages and foster care facilities

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Tags: Customer Experience, Startups, Sustainability

1 Book Award
Top Seller in Non Fiction Children's Book
Amazon
February 07, 2021

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Tags: Culture

4 Executives
Chief Customer Officer
Showpad
July 01, 2019

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Tags: Customer Experience, Sustainability

Chief Growth Officer
LinkedIn
December 31, 1969

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Tags: AI, Customer Experience, Startups

Chief Customer Officer
Sprinklr
December 31, 1969

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Tags: Customer Experience, Digital Transformation, Startups

GVP of Customer Exeperience
Marketo
December 31, 1969

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Tags: Customer Experience, Digital Transformation, Marketing

1 Founder
Founder & CEO
LinkedIn
October 12, 2017
Tigon Advisory is a Chicago-based firm that equips start-ups to tackle go-to-market challenges that must be met before they can scale; among them: capturing the nuances of customer demand, matching products to market segments, engineering "marketability" into every product, and creating processes to systematize success.

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Tags: AI, Startups, Marketing

75 Influencer Awards
Elite Women In Business 2021
Aspioneer
June 17, 2021

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Tags: Digital Transformation

8 Experts Leading the Next Evolution of Digital Transformation
AT&T
June 15, 2021

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Tags: Digital Transformation

Cloud Thought Leaders & Next Gen Leaders of 2021
Whizlabs
April 19, 2021

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Tags: Digital Transformation

Cloud Global Power #17
Rise Global
April 19, 2021

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Tags: Cloud

Global Cloud Thought Leader and Next Generation Leaders of 2021
Whizlabs
April 19, 2021

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Tags: Cloud

Global Top 10 Customer Experience Thought Leader
Thinkers360
April 19, 2021

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Tags: Customer Experience

Top 100 Global Thought Leader to Follow
Award Magazine
April 14, 2021

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Tags: Digital Transformation

#Cloud Global Power 100 Influencer List Week 06 (Ranked #12)
Rise Global
February 14, 2021

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Tags: Cloud

Top IoT Influencer
IoT Premier League (2021 Season) Feb
February 14, 2021

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Tags: IoT

Top 33 IoT Thought Leader
IoT Premier League ™ 2021 Season
February 07, 2021

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Tags: IoT

#Cloud Global Power 100 Influencer List (ranked #12)
Rise Global
February 07, 2021

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Tags: Cloud

Top 100 IoT Thought Leader
IoT Premier League (2021 Season)
February 07, 2021

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Tags: IoT

Top 28 IoT Thought Leader
IoT Premier League ™ 2020 Season, Week 45, FINAL Standings
January 31, 2021

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Tags: IoT

Top 100 B2B Thought Leaders and Influencers You Should Follow in 2021
Thinkers360
January 29, 2021

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Tags: IoT

Who is Who in IoT by Onalytica
Onalytica
January 13, 2021

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Tags: IoT

Top IoT Influencer
Appy Pie
January 13, 2021

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Tags: IoT

Top 50 Women Influencer in 2020
The Award Magazine
October 13, 2020

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Tags: IoT

2020 Top 25 Supply Chain Technology Influencer
ISCEA -International Supply Chain Education Alliance
September 20, 2020

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Tags: IoT

Top 50 Most Viewed Article in 2020
Thinkers360
August 22, 2020

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Tags: Sustainability

Top 50 Global Thought Leader on StartUp
Thinkers360
May 10, 2020

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Tags: Startups

Top 35 Women in Finance by Onalytica
Onalytica
March 08, 2020

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Tags: Fintech

Top 100 Women B2B Thought Leader,
Thinkers360
March 03, 2020

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Tags: Digital Transformation

#!4 Global Cloud Power Influencer
Rise Global
January 25, 2020

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Tags: Cloud

The cybersecurity Power 100
Rise Global
September 24, 2019
Ranked #20 as the cybersecurity power 100

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Tags: AI, Cybersecurity, Digital Transformation

Top 20 Global Thought Leaders and Influencer on Artificial Intelligence (Sep 2019)
Thinkers360
September 21, 2019

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Tags: AI

Top 20 Cybersecurity Influencer
Thinkers360
September 13, 2019

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Tags: AI, Cybersecurity, Digital Transformation

#Cloud Global Power 100 Influencer List
Rise Global
September 13, 2019

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Tags: AI, Cloud, Cybersecurity, Data Center

The ArtificialIntelligence Power 100
Rise Global
September 13, 2019
Ranked #17 as Top AI influencer

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Tags: AI, Cloud, Cybersecurity

Top 100 Influencer in Blockchain
Rise Global
September 12, 2019
Ranked #27 as top 100 blockchain influencer

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Tags: Blockchain, Customer Experience, Cybersecurity

Top 10 Global Influencer in Digital Transformation
IBM
September 06, 2019
Named as Top 10 Global Influencer in Digital Transformation by IBM

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Tags: Customer Experience, Cybersecurity, Digital Transformation

Top HR Influencer
Rise Global
August 30, 2019
Ranked #31 as Top 100 HR Influencer

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Tags: AI, Digital Transformation, HR

Top 10 Cybersecurity Influencer
https://www.thinkers360.com/tl/rankings/domain/9/1
August 10, 2019
Named Top 10 Cybersecurity Influencer

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Tags: Cybersecurity

Top 20 AI influencer
Rise Global
August 09, 2019
Name #19 for Global Influencer in AI

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Tags: AI

#Cloud Global Power 100 Influencer List
Rise Global
August 09, 2019
Ranked #27 on Cloud Global Power 100

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Tags: AI, Cloud, Data Center

Top HR Influencer
Rise Global
August 09, 2019
Ranked #59 on Top 100 HR Influencer

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Tags: AI, Cloud, HR

Top Twitter Follower Club
Rise Global
August 09, 2019
Ranked #16 on Top Twitter Follower Club

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Tags: AI, Cloud, Cybersecurity

Top Online Influencers
Rise Global
August 02, 2019
Ranked #177 as Top Online Influencers

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Tags: AI, Cloud, Cybersecurity

Global Top 25 Cloud Influencer
Rise Global
July 31, 2019
Name as #25 for Global Top Cloud Influencer

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Tags: Cloud, Cybersecurity, Data Center

Top 10 Marketing Influencer
Thinkers360
June 07, 2019
Ranked #8 on the Marketing Influencer Leaderboard

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Tags: Customer Experience, IoT, Marketing

Top 20 Global Thought Leaders and Influencers on Cloud Computing (June 2019)
Thinkers360
June 03, 2019
Ranked #15 on Top 20 Global Thought Leaders and Influencers on Cloud Computing (June 2019)

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Tags: AI, Customer Experience, Digital Transformation

Gamification Gurus Power 100
Rise Global
June 01, 2019
Ranked 46th on Gamification Gurus Power 100

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Tags: AI, Customer Experience, Cybersecurity

Top HR Influencer
Rise Global
June 01, 2019
Ranked 63rd on Top 100 HR Influencer

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Tags: Digital Transformation, Leadership, HR

Top 10 Influencer in Digital Transformation
IBM
May 29, 2019
Named as Top 10 Influencer in Digital Transformation to Follow in 2019 by IBM

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Tags: Customer Experience, Cybersecurity, Digital Transformation

Cloud Global Power 100 Influencer List
Rise Global
May 29, 2019
Ranked #63 on Cloud Global Power 100 Influencer List

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Tags: Cloud, Digital Transformation

Top 100 Thought Leader
Thinkers 360
May 18, 2019
Ranked #43 on Global Top 100 Thought Leader

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Tags: AI, Blockchain, Startups

Top 10 Cybersecurity Influencer
Thinkers360
May 17, 2019

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Tags: Cybersecurity

Power Artificial Intelligence 100
Rise Global
May 16, 2019
Named as Top influencer for AI by Rise Global

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Tags: AI, Digital Transformation, Emerging Technology

The Blockchain Power 100
Rise Global
May 16, 2019
Named as Top influencer for Blockchain by Rise Global

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Tags: Blockchain, Digital Transformation, Emerging Technology

The Cybersecurity Power 100
Rise Global
May 16, 2019
Named top influencer for Cybersecurity by Rise Global

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Tags: Cybersecurity

Top 200 Online Influencers
Rise Global
May 16, 2019
Ranked #193 as an Online Influencer

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Tags: Digital Transformation, Emerging Technology, Startups

Twitter Follower Club Award #62
Rise Global
May 16, 2019
Jumped from #407 to #62 on Twitter Follower Club

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Tags: Digital Transformation, Social, Startups

Top 3 Twitter Activity Club
Rise Global
May 09, 2019
Ranked #3 on Twitter Activities

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Tags: Emerging Technology, Social, Startups

Mini Who is Who for Cybersecurity
Infosec
May 06, 2019
Infosec publised top women in Cybersecurity - mini who is who

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Tags: Cybersecurity

Top Twitter Influencer for Top 10 Vertices, Ranked by Betweenness Centrality
Betweenness Centrality
April 15, 2019

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Tags: AI, Customer Experience, Digital Transformation

Top Influencer for Top 10 Vertices on Twitter
Betweenness Centrality
February 14, 2019
Top 10 influencer for Top 10 Vertices with Top hashtags:#sgglobal #startupgrind #startup #startups
#blockchain #siliconvalley #Growth #siliconvalley

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Tags: Emerging Technology, Social, Startups

VMSA Industry Stars
VMSA
November 15, 2016
Being featured by VMSA as one of the Enterprise Industry Stars

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Tags: Leadership, Management

Top 32 Digital Transformation Influencer
The Award Magazine
December 31, 1969

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Tags: Digital Transformation

Global Top 10 Thought Leader in Cloud
Thinkers360
December 31, 1969

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Tags: Cloud

Top 50 Women in Tech
Award Magazine
December 31, 1969

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Tags: Digital Transformation

Top 100 Women in Finance
Onalytica
December 31, 1969

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Tags: Fintech

Top 20 Global Cybersecurity Thought Leader
Thinkers360
December 31, 1969

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Tags: Cybersecurity

Top 20 Global Thought Leaders and Influencers on Artificial Intelligence (September 2019)
Thinkers360
December 31, 1969

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Tags: AI

Top 50 Global Thought Leaders and Influencers on Emerging Technology (April 2020)
Thinkers360
December 31, 1969

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Tags: Digital Transformation

Top 50 Global Thought Leaders and Influencers on FinTech (November 2019)
Thinkers360
December 31, 1969

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Tags: Fintech

Top 50 Global Thought Leaders and Influencers on Startups (May 2020)
Thinkers360
December 31, 1969

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Tags: Startups

Top 50 Global Thought Leaders and Influencers on Blockchain (November 2019)
Thinkers360
December 31, 1969

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Tags: Blockchain

Top 50 Global Thought Leaders and Influencers on Digital Transformation (July 2020)
Thinkers360
December 31, 1969

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Tags: Digital Transformation

Top 50 Global Thought Leaders and Influencers on Cybersecurity (November 2019)
Thinkers360
December 31, 1969

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Tags: Cybersecurity

Top 50 Global Thought Leaders and Influencers on Culture (February 2020)
Thinkers360
December 31, 1969

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Tags: Culture

Top 50 Global Thought Leaders and Influencers on Customer Experience (December 2019)
Thinkers360
December 31, 1969

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Tags: Customer Experience

Top 50 Global Thought Leaders and Influencers on Blockchain (October 2020)
Thinkers360
December 31, 1969

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Tags: Blockchain

Top 50 Global Thought Leaders and Influencers on HR (September 2020)
Thinkers360
December 31, 1969

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Tags: Culture

100 B2B Thought Leaders and Influencers to Follow in 2020
Thinkers360
December 31, 1969

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Tags: Digital Transformation

Top 50 Global Thought Leaders and Influencers on Marketing (August 2020)
Thinkers360
December 31, 1969

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Tags: Marketing

200 CX Thought Leaders to follow to kickstart 2021
Engati
December 31, 1969

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Tags: Customer Experience

1 Journal Publication
Publications publication titleStart-ups: Beware of Those “Pocket Aces” publication dateApr 25, 2019 publication descriptionMedium publication descriptionUsing "pocket aces" as a metaphor to discuss challenges facing Start-ups ecosystem and what c
Journal Of Accounting And Finance Research
September 30, 1998
Investors rely on financial statements for their investment decisions. Empirical studies have shown that stock prices often change dramatically with the release of earnings reports and earnings per share estimates. In considering earnings reports, Wall Street Analysts and investors generally ignore restructuring changes when determining the quality and persistence of corporate earnings. Are restructuring activities insignificant or do they signal value to investors? This paper discusses challenges found in the current GAAP treatment of restructuring charges.

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Tags: Fintech, Change Management, Ecosystems

19 Keynotes
AI & Cloud Expo
AI & Cloud Innovation
April 28, 2021

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Tags: AI, Cloud, Customer Experience

The AI Summit New York
The AI Summit New York
December 10, 2020
Chair the Cybersecurity Track

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Tags: AI, Cryptocurrency, Customer Experience

AI Cybersecurity Closing Remarks
AI Summit New York
December 03, 2020

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Tags: AI, Cybersecurity, IoT

AI Summit New York
AI Summit New York
December 02, 2020

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Tags: AI, Cybersecurity

CIO Straight Talk - Where does Cybersecurity Go From Here
HCL
October 29, 2020

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Tags: AI, Customer Experience, Cybersecurity

The Role of AI in Customer Experience
Global AI and Big Data Conference
October 27, 2020

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Tags: AI, Customer Experience, Startups

Advisor
Global Big Data and AI Conference
October 26, 2020
Keynote panel discussion with AI expert at Adobe, Google Brain, HCL and former Gartner analyst.

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Tags: AI, Customer Experience, Digital Transformation

State of AI in Enterprise
Global AI and Big Data Conference
October 20, 2020

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Tags: AI, Customer Experience, Digital Transformation

Digital Transformation Summit
EXITO
October 13, 2020
Own The Future - The Art of Digital Transformation

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Tags: AI, Customer Experience, Digital Transformation

Digital Transformation Summit
Digital Transformation Summit
October 08, 2020

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Tags: Customer Experience, Digital Transformation

Digital Transformation Summit
Digital Transformation Summit (India)
October 07, 2020

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Tags: Digital Transformation

Shaping Digital Transformation at the intersection and tech and humanity
Workclub
September 07, 2020

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Tags: Fintech, Future of Work, Sustainability

Founder and CEO
World Forum Disrupt
March 09, 2020
CX Strategy Keynote

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Tags: Customer Experience, Digital Transformation, Startups

Acclimate through the voice of customer
CX Strategy Conference - World Forum Disrupt
March 08, 2020

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Tags: Customer Experience, Digital Transformation

Getting CyberFit, How to Start
IRM Zurich
November 26, 2019

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Tags: Customer Experience, Cybersecurity, Digital Transformation

What Mt. Everest Taught Me about Scaling Tech Startup
Hub88
August 09, 2019
Over 17,000 feet up in the Himalayan air sits Base Camp Everest – a gray, barren, rocky place that could serve as a model for camp grounds on the moon. Climbers arrive at Base Camp excited and apprehensive, confident and anxious – much like companies leveraging emerging technologies to improve customer experience. Helen Yu should know: Twelve years ago, she scaled Mt. Everest to Base Camp, and two years ago she founded a firm called Tigon Advisory – it helps start-ups cure the strategy-to-execution gaps that threaten their go-to market plans. Ms. Yu will share four lessons that apply to scaling mountains and companies.

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Tags: AI

Startups, Cure Your Disconnects!
YuTube
July 01, 2019
TieCon Keynote

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Tags: Customer Experience, Digital Transformation, Startups

Startups, Cure Your Disconnects
TiECon
May 11, 2019
All start-ups have them: strategy-to-execution gaps that disconnect “where you are” from where you want to be; where you need to be. You’ll need to cure these gaps to reach the promised land of traction – home to sustainable revenue growth. Said differently, you’ll need to survive the gauntlet that is “go-to-market” – a minefield whose vagaries doom 80% of start-ups. In this invaluable session for entrepreneurs, Ms Helen Yu shows start-ups how to do exactly that. It begins by dissecting the “traction gap” into five disconnects – like process inadequacies and poor product-market fit – and applying strategies and tactics proven to cure them. Among them: solutions that will strengthen customer experience, support customer success, and create technological advantages from proof of concept and prototyping to product launch.

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Tags: AI, Startups, Marketing

TieCon
Facebook @TiECon
May 11, 2019
Keynote speaker at Entrepreneur track at TiECon 2019

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Tags: Digital Transformation, Emerging Technology, Startups

17 Media Interviews
IT priorities: Data privacy, cloud, digital transformation
SAP
June 09, 2021

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Tags: AI, Cloud, Digital Transformation

SAP SAPPHIRE
SAP
June 07, 2021

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Tags: Digital Transformation

Brand Ambassador for Qualcomm
LinkedIn
January 21, 2021

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Tags: IoT, Autonomous Vehicles, 5G

AT&T Positivity Video
AT&T
January 20, 2021

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Tags: 5G, Digital Transformation, IoT

Transformation: Culture vs. Digital
Women In IT
October 08, 2020

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Tags: Customer Experience, Digital Transformation, Sustainability

How organizations get cyberfit
The Wave of Change
August 20, 2020

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Tags: Customer Experience, Cybersecurity, IoT

Digital Disrupt
ASG Tech
July 03, 2020

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Tags: Customer Experience, Digital Transformation, Startups

Thought Leader Interview
Intelligent IQ
June 27, 2020

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Tags: Customer Experience, Digital Transformation, IoT

Influencer Interview
Onalytica
March 18, 2020

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Tags: AI, Digital Transformation, Marketing

The Top 10 Reason Digital Event is Better
Steamyard
January 19, 2020

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Tags: 5G, Customer Experience, IoT

Episode 2 of #ForwardFocused
https://lnkd.in/eesPdJC
June 18, 2019
Helen Yu talks about what it means to be a Chief Customer Officer, what #emergingtech to look out for, and where she sees #disruption ️ having the biggest impact.

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Tags: AI, Customer Experience, Digital Transformation

Founder & CEO
TiECon
May 11, 2019
Interviewed by SiTAARRE TV at TiECon

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Tags: AI, Emerging Technology, Startups

Featured "Everyday Leader" by Survey Monkey
Medium
March 05, 2019
5 Steps to Motivating Your Team

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Tags: HR, Leadership, Management

The Future Of Conversational AI Case Study
RFi Group
May 30, 2018

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Tags: AI, Emerging Technology, Startups

Customer Success Podcast
Gainsight
September 28, 2017
Allison Pickens (Chief Customer Officer, Gainsight) sits down with Helen Yu (CCO, Sprinklr) to discuss what VoC programs are and why Customer Success is crucial in building them, how Customer Success plays into Customer Experience and the future of Customer Success.

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Tags: Customer Experience

5 Gaps to Fill with AI
Engati
December 31, 1969

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Tags: AI, Customer Experience, IoT

Future state of B2B Marketing
Onalytica
December 31, 1969

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Tags: Customer Experience, Marketing

2 Miscellaneouss
SAP SAPPHIRE
SAP
June 07, 2021

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Tags: AI, Customer Experience, Digital Transformation

3 Hacks for Digital Transformation
Thinkers360
April 14, 2021

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Tags: Digital Transformation

18 Panels
Leading Trends in AL/ML
TiECon
May 20, 2021

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Tags: AI, Digital Transformation

TiEcon 2021 I Day 2 I AI/ML I Leading trends in AI/ML [Panel Discussion]
YouTube
May 20, 2021
Panel discussion about the latest trends in deploying AI/ML in a number of verticals using tools such as Platform for Healthcare, Computer Vision, and Deep Learning. We also have subject matter experts in AI algorithm, unsupervised AI, and tensor methods along with Data Science, who are making these latest trends possible. One trend more relevant lately is Responsible AI which focuses on ensuring the ethical, transparent and accountable use of AI technologies in a manner consistent with user expectations, organizational values, and societal laws and norms.

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Tags: AI, Digital Transformation, Innovation

Digital Engineering for the Next-Gen #CustomerExperience
CTO Straight Talk by HCL
February 04, 2021

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Tags: Customer Experience, Digital Transformation

Innovating for a new future of work
Mercer
January 26, 2021

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Tags: Customer Experience, Digital Transformation, Future of Work

Global Risk and Reinventing the Workplace
Marsh & McLennan
January 26, 2021

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Tags: Customer Experience, Digital Disruption, Future of Work

Traits and Mindset of a Leader
TiE
December 09, 2020

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Tags: 5G, Customer Experience, IoT

Traits and Mindsets of leaders
Women In IT
December 09, 2020

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Tags: Digital Transformation, Leadership

Establishing Trust in a time of uncertainty
Talend
December 03, 2020

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Tags: Customer Experience, Cybersecurity

AT&T BizTalk
AT&T
December 02, 2020

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Tags: 5G, IoT, Supply Chain

AT&T BizTalk
AT&T
October 21, 2020

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Tags: 5G, IoT, Supply Chain

Digital Week Online - Big Data & Cybersecurity
Digital Week Online
October 13, 2020

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Tags: AI, Customer Experience, Cybersecurity

Human vs. Digital
Women In IT
October 08, 2020

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Tags: Customer Experience, Future of Work, IoT

Women in IT
Women in IT Summit
October 07, 2020

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Tags: Customer Experience, Digital Transformation, Sustainability

GRC Summit - Role of End to End Visibility in Achieving Holistic GRC
MetricStream
September 17, 2020

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Tags: Customer Experience, Cybersecurity

End to End Visibility in Achieving Holistic GRC, GRC Summit
MetricStream
September 17, 2020

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Tags: Cybersecurity, Digital Transformation

Digital Transformation and Emerging HR Trends in International Markets
LinkedIn
September 21, 2019
Mercer chat with industry thought leaders

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Tags: AI, Digital Transformation, HR

Artificial Intelligence & Analytics in FinTech, Digital Money Forum, London
Citi Digital Money Forum
March 20, 2018
Discuss industry trends in AI and Analytics and the impact it has on Financial Services industry

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Tags: Analytics, AI, Fintech

A Discussion on Leadership (with executives from Microsoft, Dell, Amazon and MGM)
SXSW
March 20, 2017
A panel discussion on how to best integrate life with work as a women leader

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Tags: HR, Leadership, Management

8 Podcasts
CXO Spice Talk - Cloud Economy
Grazitti Interactive
May 08, 2021

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Tags: Cloud, Digital Transformation

CXO Spice Talk - Dominate Market with a Book
Made for Success
April 26, 2021

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Tags: Customer Experience, Digital Transformation

CXO Spice Talk - Conversational AI
AudioCodes
April 01, 2021

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Tags: AI, Digital Transformation

CXO Spice Talk Episode 2
YouTube
April 01, 2021

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Tags: AI, Customer Experience

CXO Spice Talk
Microsoft
March 29, 2021

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Tags: AI, Digital Transformation

CXO Spice Talk Episode 1
YouTube
March 26, 2021

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Tags: AI, Sustainability

SaaS Half Full
Blast Media
January 13, 2021
2020 might have highlighted customer experience, but CX is important with or without COVID. Take a look back at the impact of the last year on CX and where companies should look to evolve in 2021

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Tags: Customer Experience, Digital Transformation, Startups

Digital Disrupted
V2 Communications
August 18, 2020
Disrupted podcast, exploring the intersection between technology and humanity, and why this juncture is critical for companies who want to succeed in their #digitaltransformation journeys to consider.

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Tags: AI, Customer Experience, Digital Transformation

4 Quotes
2021 Cybersecurity Prediction
Thinkers360
October 14, 2020

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Tags: Cybersecurity

2021 AI Prediction
Thinkers360
October 13, 2020

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Tags: AI

Leadership, Security, Communication: The Three COVID Coping Strategies For Education
CIO.com by IDG
September 23, 2020
Dell published an article and quoted me

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Tags: Cloud

2 Questions To Ask Before Building Your B2B Ambassador Program
Forbes
August 17, 2020

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Tags: Marketing

12 Speaking Engagements
Connected Worker
CXO Spice Talk
June 04, 2021

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Tags: AI, Customer Experience, Digital Transformation

AT&T MxD visit
AT&T
May 03, 2021

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Tags: 5G, Digital Transformation, IoT

The role of AI in Customer Experience
Global AI and Big Data Conference
October 20, 2020

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Tags: AI, Customer Experience, Digital Transformation

The Wave of Change Podcast - How Organizations Get CyberFit - Make Plans, not Assumptions Aug 2020
The Wave of Change
July 24, 2020

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Tags: Cybersecurity, Digital Transformation

Thought Leader Interview
Citiesabc
July 09, 2020

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Tags: AI, Customer Experience, Marketing

Acclimate with voice of customer
LinkedIn
September 21, 2019
Speaker at Global AI Conference

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Tags: AI, Customer Experience, Digital Transformation

Global AI Conference
Global Big Data Conference
September 12, 2019
Over 17,000 feet up in the Himalayan air sits Base Camp Everest – a gray, barren, rocky place that could serve as a model for camp grounds on the moon. Climbers arrive at Base Camp excited and apprehensive, confident and anxious – much like companies leveraging AI to improve customer experience. Helen Yu should know: Twelve years ago, she scaled Mt. Everest to Base Camp, and two years ago she founded a firm called Tigon Advisory – it helps start-ups cure the strategy-to-execution gaps that threaten their go-to market plans. Ms. Yu will share four lessons that apply to scaling mountains and companies.

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Tags: AI, Big Data

Forward Focused Podcast
Pypestream
August 09, 2019
A thought series on customer experience, artificial intelligence, and enterprise automation.

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Tags: AI, Customer Experience, Digital Transformation

Growth Hacking
FinFoundHer
May 17, 2019
Over 17,000 feet up in the Himalayan air sits Base Camp Everest – a gray, barren, rocky place that could serve as a model for camp grounds on the moon. The month of May is peak season for climbers, who arrive at Base Camp excited and apprehensive, confident and anxious – much like founders arriving at their first investor pitch! Helen Yu should know: Twelve years ago she scaled Mt. Everest to Base Camp, and two years ago she founded a firm called Tigon Advisory – it helps start-ups cure the strategy-to-execution gaps that threaten their go-to market plans. Ms. Yu will share four lessons that apply to scaling mountains and companies.

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Tags: Digital Transformation, Startups, Business Strategy

Is Chief Customer Officer a Pathway to CEO
Gainsight
August 08, 2018

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Tags: Customer Experience, Leadership, Management

AI Customer Use Case at Money 2020 Europe
Money2020 Europe
June 04, 2018
Walk through of successful AI deployment, co-presented with IsBank

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Tags: AI, Fintech, Startups

Interview, Company Culture, Money & Mentorship, Path to the C-Suite for Women in FinTech, Bank Innovation
Bank Innovation
March 20, 2018
An interactive discussion around how Women can get a seat at the table in FinTech

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Tags: HR, Leadership, Management

31 Videos
CXO Spice Talk - The Connected Worker in Manufacturing
YouTube
May 28, 2021
Chat with Lawrence Whittle, CEO of Parsable, on The Evolution of the Connected Worker in Manufacturing

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Tags: Cloud, Cybersecurity, Digital Transformation

CXO Spice Talk - Cloud Economy
Import from youtube.com
May 09, 2021

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Tags: Digital Transformation

CXO Spice Talk - Cloud Economy
YouTube
May 08, 2021
Chat with Alok Ramsisaria, CEO at Grazitti Interactive, a digital innovation leader helping companies with marketing automation, sales optimization and cloud innovation services.

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Tags: Cloud, Digital Transformation, Innovation

Can Manufacturers Reach Their Greatest Potential in the Factory of the Future?
Import from youtube.com
May 03, 2021

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Tags: Digital Transformation

Helen Yu's CXO Spice Talk - Dominate Your Market with a Book
Import from youtube.com
April 27, 2021

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Tags: Digital Transformation

Helen Yu's CXO Spice Talk - Episode 3
YouTube
April 26, 2021
Helen Yu's CXO Spice Talk

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Tags: AI, Cybersecurity, Digital Transformation

Prepare yourself to Ascend your Start-Up
YouTube
April 21, 2021
Prepare yourself to Ascend your Start-Up

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Tags: AI, Cybersecurity, Digital Transformation

Insights Series: Helen Yu - What should leaders be doing now to accelerate digital transformation?
YouTube
April 03, 2021
Helen Yu, Founder & CEO, Tigon Advisory Corp., discusses what should leaders be doing now to accelerate digital transformation.

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Tags: Digital Transformation, Innovation, Leadership

Helen Yu's CXO Spice Talk - Turning Conversation AI into Voice Bot
Import from youtube.com
April 01, 2021

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Tags: Digital Transformation

Helen Yu's CXO Spice Talk - Episode 2
YouTube
April 01, 2021
Over the past year we have seen more contact centers overwhelmed with high velocity of customer queries coming from multiple channels, this leads to higher costs and poor customer experience.

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Tags: Customer Experience, Digital Transformation, Management

3 Hacks for Digital Transformation
YouTube
March 30, 2021
3 Hacks for Digital Transformation

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Tags: AI, Cybersecurity, Digital Transformation

Helen Yu's CXO Spice Talk - AI & Sustainability
Import from youtube.com
March 26, 2021

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Tags: Digital Transformation

Helen Yu's CXO Spice Talk - Episode 1
YouTube
March 26, 2021
Chat with Walid Ali, the head of AI & Sustainability at Microsoft, about why we need to invest in AI, it’s impact on sustainability and a peek into the future. #AI​ #Sustainability​ #Workforce​

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Tags: AI, Digital Transformation, Sustainability

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

Exciting Session on “
Import from youtube.com
March 10, 2021

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Tags: Digital Transformation

REASONS WHY DIGITAL EVENTS ARE BETTER THAN REAL LIFE
Import from youtube.com
February 15, 2021

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Tags: Digital Transformation

Traits and Mindset of a Leader TGS 2020 Day 2 Audi 8
Import from youtube.com
February 12, 2021

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Tags: Digital Transformation

Role of End-to-End Visibility in Achieving a Holistic IT GRC
Import from youtube.com
February 12, 2021

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Tags: Digital Transformation

Digital Week Online Big Data and Cybersecurity for Nations and Businesses
Import from youtube.com
February 12, 2021

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Tags: Digital Transformation

BIZTALKS Roundtable — Smart Investments for the Intelligent Future of Business
Import from youtube.com
February 11, 2021

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Tags: Digital Transformation

Keynote Panel State of AI in the Enterprise
Import from youtube.com
February 11, 2021

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Tags: Digital Transformation

Own The Future The Art Of #DigitalTransformation​ at the #DigitalTransformationSummit
Import from youtube.com
February 11, 2021

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Tags: Digital Transformation

5 Gaps to fill with AI - Helen Yu on Engati CX
Import from youtube.com
February 09, 2021

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Tags: Digital Transformation

IBMZ launch
LinkedIn
September 13, 2019
Covering IBMZ launch at world trade center

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Tags: Cloud, Digital Transformation

1 Webinar
SAPPHIRE NOW Americas
SAPPHIRE NOW
June 07, 2021
An innovative event experience full of moments you can't miss" .

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Tags: Customer Experience, Supply Chain, Procurement

2 Webinars
Shaping Digital Transformation at the intersection of tech and humanity
Workclub
September 09, 2020

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Tags: Customer Experience, Digital Transformation

LEVERAGING CUSTOMER SUCCESS TO AMPLIFY GROWTH
User IQ
June 20, 2020

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Tags: Customer Experience

2 Workshops
Leadership
PathFactor
February 05, 2021

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Tags: Customer Experience, Leadership

7,000 Miles: The Road to Finding, Building and Embracing Grit
Adobe
December 31, 1969

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Tags: Future of Work, Leadership, Sustainability

Radar

4 Predictions
2021 Predictions for Cybersecurity

Date : October 27, 2020

By 2022, 9 out of 10 enterprises will migrate to the clouds; And there are 20 billion IoT devices in 2020. The cyber-threat landscape will evolve as a result of the rapid shift to the cloud and the booming IoT. Businesses will invest more on "Security of Things", "Identify of Things", multi-faceted employee training and “advanced heuristic solutions”. Corporate boards will make cyber risk oversight a mandate, with a direct channel of communication with CISO. The cybersecurity skill shortage will be inevitable and presents opportunities for managed security service providers and certification providers. Data privacy standards will remain a hot topic as we navigate through the evolving cyber threat landscape.

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2020 Predictions for Digital Marketing

Date : September 25, 2020

Brands will rely more on influencers as a proxy for outreach to targeted buyers in 2020. According to Twitter and Annalect, Twitter users report a 5.2X increase in purchase intent when exposed to promotional content from influencers, and Influencer marketing ROI is 11X higher than the traditional advertising. This will give brands more incentive to leverage influencers for faster outreach or/and brand elevation.

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2020 Predictions for Cybersecurity

Date : September 25, 2020

The use of passwords and tokens in medium-risk use cases will drop significantly, due to the introduction of recognition technologies.

More organizations will add Cybersecurity experts to their board and create governance programs.

Cybersecurity concerns will make it more challenging for those early stage startups to get their foot in the door with enterprises.

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2020 Predictions for Cloud Computing

Date : September 25, 2020

The adoption of cloud will continue to grow. Gartner predicts the worldwide public cloud service market will grow from $182.4B in 2018 to $331.2B in 2022. The mix of on-premises, public cloud, and private cloud systems is the most pragmatic approach to cloud adoption because it enables organizations to make the best use of technologies optimized to meet their business objectives. Risks and security are still the most persistent substances for cloud technology. Social tools will bring increased collaboration to the cloud.

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Blog

2 Article/Blogs
The Software-Defined Car for the Human-Centered Experience
Thinkers360
January 21, 2021
[Sponsored Post] I believe growth thrives at the crossroad of technology and humanity. This is where technology creates solutions that help people reach their greatest potential. When it comes to innovation in transportation, we again see this intersection shaking up an industry on the verge of a technological leap: the next generation, connected software-defined car for an elevated human-centered experience. A futurist viewpoint of the automobile’s role in our lives “The next gen vehicle is a connected vehicle. Connectivity and 5G specifically is predicted to have a huge impact on the automotive industry overall with almost 20% of the projected global economic effect coming from the broader automotive sector translating into $2.4 trillion in economic output by 2025,” said Nakul Duggal, sr. vice president and general manager, automotive, for Qualcomm Technologies, in his keynote address for Automobil-Elektronik Kongress – Special 2020. What is underway in transportation comes from a mindset shift on par with putting a thousand songs in your pocket afforded, of course, by the iPod. Where is this sea change coming from? We are at a pivotal moment when it comes to redefining the customer experience, the role of mobility in our lives, how we choose to spend driving time, and even lowering stress levels during daily commutes (one 2015 study found that driving is the most stressful of all commutes). During the previous century, transportation was about moving people from one destination to another. Today, it’s about the driver and passenger experience, driven by technology – specifically the software inside the car – to create safer, more efficient and reliable modes of transportation. Necessity is the mother of invention, as they say. The result: a software-defined car for a more human-centered experience. Pivot technology: advanced driver-assistance systems (ADAS) New technologies give way to new driver experiences, business models and strategic partnerships that are now reshaping the automotive industry. According to PricewaterhouseCoopers: “The automotive future is electrified, autonomous, shared, connected and yearly updated.” The Automobil-Elektronik Kongress mentioned earlier, for example, reveals how Qualcomm addresses the evolution of next-gen vehicles and, in collaboration with other partners, advances the transformation of the entire automotive industry. One technology, in particular, races to the top. When it comes to the connected, software-defined car, we must look at the core technology driving (pun intended!) the new era of automotive travel: ADAS (advanced driver-assistance systems). Simply put, ADAS is an electronic system that assists drivers with driving and parking functions. There’s a broad set of stakeholders who influence ADAS: drivers, passengers, auto makers, pedestrians, cyclists, service providers, transportation networks, fleet operators, businesses, road owners, insurance companies, finance providers, cellular network operators, cities and government agencies. The three most important components of ADAS are safety compliance, integrated software and integrated circuitry (think of this as the “hardware” of the vehicle). Like a classic jazz trio featuring piano, bass and drums, these three elements synchronize to become a scalable and upgradable solution with computing, connectivity and cloud service capabilities. For instance, the Qualcomm® Snapdragon Ride™ Platform, designed to support the top three industry segments in automated driving, addresses the complexity of autonomous driving and ADAS. It leverages high-performance, power-efficient hardware, industry-leading artificial intelligence (AI) technologies and a unique autonomous driving stack to deliver a comprehensive, scalable and energy-efficient systems solution. The role of 5G and connectivity is also key. Qualcomm is amplifying its expertise in 5G to fuel the automotive industry with products enabling OEM and auto makers to create best-in-class in-car experiences. Qualcomm’s Snapdragon Automotive 5G Platform offers advanced telematics systems that connect infotainment features with integrated multi-mode modems to support ultimate performance and provide multi-Gigabit low-latency speeds, lane-level navigation accuracy, and integrated cellular vehicle-to-everything (C-V2X) functionalities. The 5G capabilities allow for added safety and reliability on a platform designed with energy-efficiency in mind. The redefined human-centered automobile experience Why now? In a post-COVID world, there will be more emphasis on the “in-car experience”. The next new normal makes the in-car experience become more relevant and critical. People can do all the things they could do sitting on an airplane while in a car. What can an auto manufacturer do to improve the experience? Qualcomm, along with other industry partners like GM, BMW, and Jaguar Land Rover, are breathing life into a new story for the future of transportation. Imagine: ● Preventing accidents by connecting to other vehicles and infrastructure on and off Wi-Fi networks. ● Organizing traffic flows more efficiently, so that carbon emissions can be reduced overall ● Coping with incidents in cities to keep traffic flowing, and prevent gridlock ● Helping people find places and parking more easily, reducing stress for drivers, helping reduce emissions and increase city efficiency ● Improving the experience for car users by providing better information to drivers and passengers ● Improving road planning and operations by providing better and more real-time information about road use to road authorities See it for yourself In 1900, railroad engineer John Elfreth Watkins Jr. wrote an article for The Ladies Home Journal in which he predicted that the automobile would have widespread impact and put the “horse in harness” out of work. Ford ramped up his assembly line in 1908 so Watkins’s article had to have shaken readers to the core and created scores of naysayers. Today, we sit on the threshold of yet another almost fairytale-like prediction: the connected, software-defined car as a personal assistant, safety manager, partner in snap judgements, stress reducer and efficiency expert. What does the future hold for transportation? Qualcomm and its industry partners will address the future of transportation at Qualcomm’s Automotive Redefined: Technology Showcase, an exclusive two-day, virtual event to be held on January 26-27. Stay tuned for updates and announcements from Qualcomm on January 26.

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Tags: Customer Experience, Innovation, Autonomous Vehicles

Could the Pandemic Be an ESG Wake-Up Call?
Thinkers360
August 22, 2020
Image by skeeze from Pixabay. It has been an unprecedented year for corporate America: First the pandemic, next the social justice movement, and finally a 9.5 drop in the U.S Gross Domestic Product in the second quarter of 2020. The first two events have raised costs and lowered profits. This has forced top executives and boards to reevaluate strategic plans and consider changing priorities. Unfortunately, the push toward embedding ESG metrics in U.S. corporate structures could be one of the initiatives temporarily put on hold. Also known as “sustainability,” the term ESG stands for a loose collection of factors including the environment, social forces, and governance which are believed to lower risk and increase profitability long-term when embedded successfully throughout a corporation. Despite this widely held belief, U.S. corporations have lagged behind European firms in measuring ESG. According to a survey by the Global Sustainable Investment Alliance (GSIA), the U.S. had $11.9 trillion in global sustainable assets in 2018, compared to $14 trillion in Europe. In fact, sustainable investing now makes up only about 25 percent of assets under management in the U.S., as reported by the Forum for Sustainable and Responsible Investment (US SIF). But the pandemic should not dampen U.S. corporate interest in ESG—for several reasons. One is the attitude of institutional investors. A growing number show a strong commitment to sustainability. Take the case of Larry Fink, chairman and CEO of BlackRock, one of the largest investment firms in the world. “I think sustainability and the pandemic are one in the same,” Fink said in a recent online interview. “Many investors believe sustainability represents investment risk. “ In fact, today ESG criteria have become a major component for four-fifth of global institutional investors, according to the Global Sustainable Investment Alliance. At the same time, more and more academic and financial studies are coming out that prove the value of ESG. A good example of this is the Bank of America’s recent study, Why ESG Matters, which shows a positive correlation between strong sustainability practices and lower risk. It states: “Based on a detailed analysis of thousands of publicly traded companies, ESG from A to Z: A Global Primer finds that companies with better ESG characteristics performed better financially within the time frames studied while those with poor records posed higher risks for themselves and for investors.” In addition, the study reports that “In the US, ESG is the best measure we’ve found for signaling future earnings risk, and is superior to leverage or other risk and quality factors.” Such data strengthens the justification for institutional investors to invest in these top sustainability performers—and for companies themselves to have strong ESG initiatives. Yet obstacles remain, especially for U.S. corporations. For instance, rules and regulations on the environment and social issues frequently change along with the political landscape in the United States. Secondly, many companies self-report, since no universal accounting standards for ESGs have been developed. That is not for lack of trying. A number of organizations have developed systems from the The Sustainability Accounting Standards Board (SASB) to the United Nations with its UN Sustainability Development Goals. Yet, because of industry differences, and the fact that the sustainability umbrella ties together a number of seemingly unrelated factors, none of these measurement systems has been widely accepted. Even the World Economic Forum (WEF) has tried, but not yet come up with metrics which satisfy all its criteria. “What we are seeking is a general framework for companies to demonstrate their long-term sustainability,” the WEF says in its January 2020 Toward Common Metrics report. “[It would be] a framework that integrates financial metrics along with relevant non-financial criteria such as ESG considerations, gender equality, compensation practices, supply chain management and other activities.” With the global impetus toward ESG measurement so strong, it would be a mistake for U.S. corporations to pull back in this area right now. In fact, the global pandemic should make U.S. companies go in the opposite direction—either improve their existing ESG metrics, or, if they have none, assess where they stand in terms of ESG factors. This assessment should start by conducting an internal analysis of the four pillars described in the WEF Toward Common Metrics report: government, planet, people, and prosperity. Next, goals must be set for each pillar and the barriers which stop companies from reaching them identified. Third comes the creation of metrics for each pillar. At that point, ownership of the initiative should be taken on by either a top executive and or a completely new board committee. It is essential that the company’s ESG initiative stands on its own and not be seen as a side issue swept into existing board committees. The pandemic has shown the world the power of unanticipated events. At the same time, analytic data has revealed that one of the best ways to plan for these risks, and lessen their impact, is to have a system of ESG metrics in place for early identification of when such changes are most likely to occur. Most foreseeable—and even unforeseeable events— fall under the sustainability umbrella of ESG--environmental, social and/or governance factors—since it is so broad. Given this growing evidence, perhaps the pandemic should be seen as a wake-up call for companies, rather than a major unexpected, one-time disruption. With a strong ESG initiative in place, corporations can reduce the financial impact of these factors, while at the same time ensuring long-term profitability. If companies and their executives know and understand this, they will realize that the time to act on ESG is now! ###

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Tags: Sustainability, Climate Change, COVID19

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