Upcoming webinar that will be interesting for those in retail and dealing with complex supply chain activities. Hear from our supply chain expert Dave Food and our client, Luca Berga, Merchandising Director for Slowear on how digitalisation can help you to cut through the complexities of supply chain activities to drive tangible outcomes.
Date: December 09, 2021 - December 09, 2021
Location: virtual
“Retailers and manufacturers are over-ordering or placing orders too early amid panic over the massive supply chain crisis, and that’s making things much worse.” So begins a recent CNBC article that paints a disturbing picture of inventory management gone wrong when retailers and suppliers lack proper decision-making resources.
A host of factors combined to bring about retail’s current supply chain crises, but there’s little doubt that poorly informed decisions have exacerbating the problems.
As the holiday season kicks into high gear, join our panel of Business Intelligence and supply chain experts for a frank assessment of the current situation and recommendations for ways to use Retail Planning & Analytics and other forms of Integrated Business Planning to greatly improve forecasting accuracy and responsiveness.
OUR PANEL OF EXPERTS:
Ken Morris, Managing Partner, Cambridge Retail Advisors
David Food, Head of Supply Chain Marketing, Board International
James Tenser, President, VSN Media LLC
Moderated by: Al McClain, CEO, Co-founder, RetailWire
Date: December 08, 2021 - December 08, 2021
Location: GotoWebinar
Think…Act…Transform is a two and three-day tropical and energizing experience that will leave you rejuvenated and inspired to take action. Whether you are focused on your career or your personal life, at Think, Act, Transform you will discover how to bring harmony to all aspects of your life. You will have time to reflect on your current circumstances and the changes that you want to see in your life. Think Act Transform is designed to help you stop living by default. You will learn techniques to heighten your sense of awareness and take inspired action in your career or other aspects of your life. Live your life by design. Your success awaits!
Date: May 11, 2022 - May 15, 2022
Location: San Juan, Puerto Rico
Pivot For Purpose gives you the tools needed to find clarity and opportunity for your life's purpose. This system will assist you in finding your footing and taking hold of your God-given destiny. I did it - so can you!
Date: January 13, 2022 - January 15, 2022
Location: Virtual Event on Zoom
This micro-course captures the key recommendations for becoming a strengths-based project manager - a PROJECT MOTIVATOR. It includes leveraging strengths, developing influence, tackling challenges and more
Date: August 25, 2021 - December 31, 2021
Location: LinkedIn Learning platform
Customer Experience (CX) describes how a company takes control of its interactions with customers. Gartner offers a spot-on CXM definition - “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. Organizations, departments, and groups often plan customer interactions from their own perspectives, or silos, rather than from a customer’s perspective. CX on the other hand, is the concept of viewing and improving customer interactions entirely from the customers’ perspective, and true CX encompasses the customers’ entire journey with a business.
To improve the customer experience, one must first understand the customer’s end-to-end journey. Our Customer Experience Consulting will provide an overview and insight on how to get into the heart, mind, and emotion of your customers. We can show you how to reconstruct the entire journey from your customer’s point of view. Once you understand their current journey, you can provide the experience your customer expects and prefers.
Customers remember and value great experiences. That explains why the companies which deliver on this promise tend to build strong customer relationships and profitable business. Understanding customers’ needs, wants, preference and the context for interaction with a business is critical.
This Customer Experience Consulting framework can be viewed as a business strategy and a science with the aim to redesign the touch points and create a “Magical Moment” for your customers.
It creates significant improvements in customer experience and customer satisfaction by combining some of Emotional Innovation, Process Innovation, and Functional Innovation into an integrated model of people, process, product, and service improvement.
How Customer Experience Management (CXM) will benefit your organization
Customer Experience Management (CXM) refers to enterprise policies and protocols initiated to improve overall customer satisfaction and brand loyalty to a business and its products and services to ensure continued business as well as customers sharing positive feedback about the company.
Importance of Customer Experience Management: -
1. Reinforce Brand Preference
2. Reduce Customer Churn
3. Inspire Customer Advocacy
4. Increase Revenue
5. Reduce Cost
6. Digital Transformation
Date: December 20, 2021 - December 21, 2021
Location: Online
This webinar training is based on Part X of my new book, Customer Experience Management Field Manual, The Guide For Building Your Top Performing CX Program
Date: December 15, 2021 - December 15, 2021
Location: Online live from Dublin, Ireland
Join us for Part X: Situational Awareness where we are discussing the core function of Change Management in a CX program. CX leaders are change agents and must be part of the people and organization changes needed to improve the customer experience and benefit the business.
Date: December 15, 2021 - December 15, 2021
Location: Virtual
We’ve assembled a group of top notch, veteran manufacturing supply chain execs who will provide valuable insights into their mistakes, setbacks and failures.
Our panel of experts will share their manufacturing nightmares, trainwrecks and meltdowns. They will also reveal the wisdom gained from their mistakes, and how they have learned to refine their skills and add more value to their companies.
Date: December 14, 2021 - December 14, 2021
Location: LinkedIn Live: 1 - 2pm EDT
new show. check out speaker hub or LinkedIn for more updates.
Date: December 10, 2021
Location: amsterdam
The Women In ERP initiative aims to bring together, educate, and empower women involved with ERP transformations.
The main theme of this series is to highlight the contributions of women, create social awareness to enhance women’s representations in ERP teams, and highlight their stories and challenges in voicing their opinions with ERP transformation initiatives.
Date: December 07, 2021 - December 07, 2021
Location: LinkedIn Live: 1 - 2pm EDT
2020 brought profound changes to the world. It also brought procurement and supply chain to the table as a valued business partner. We’ve assembled a group of topnotch, veteran sourcing executives to find out how they are adding value now that they have a coveted seat at the table. Our panel of experts, moderated by an industry leader, will share their world-class innovative (and sometimes secret) strategies for maximizing procurement’s value to their companies.
Date: January 12, 2021 - December 14, 2021
Location: 2nd Tuesday of each month: LinkedIn Live: 1 - 2:30pm EDT
We host a virtual sourcing industry happy hour the first and third Wednesday of each month. Come dressed in the theme of the week (varies each time) sipping your favorite drink. We'll kick off with a procurement specific question of the week (varies each time) and then we can chat about anything and everything. Join us to destress, take your mind off things, laugh and make procurement industry friends.
Date: January 06, 2021 - December 22, 2021
Location: Virtual | 1st and 3rd Wednesday of each month @ 5pm EDT
We host a virtual sourcing industry happy hour the first and third Wednesday of each month. Come dressed in the theme of the week (varies each time) sipping your favorite drink. We'll kick off with a procurement specific question of the week (varies each time) and then we can chat about anything and everything. Join us to destress, take your mind off things, laugh and make procurement industry friends.
Date: January 04, 2021 - December 16, 2021
Location: Online Via Zoom - 1st and 3rd Wednesday of each month