SIGN UP FOR FREE | SIGN IN
Thinkers360
Interested in getting your own thought leader profile? Get Started Today.

Ricardo Saltz Gulko

Managing Director at Eglobalis - Information - Insight - Innovation - Human Experience Boutique Agency

Munich, Germany

Ricardo Saltz Gulko is the Eglobalis - Information - Inisghts - Innovation experience agency managing director, a global strategist, thought leader, experiences creative practitioner, and keynote speaker in the areas of simplification, change, human adaptability, customer experience, experience design, real innovation and professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies and served several of top fortune 500 list. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.

A diabetic who wants to wipe diabetes from the Earth for all of us, the proceeds from his forthcoming book will be going to the Faustman Lab. The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School. You can also support and donate to The Lab. It would mean a lot to me, and millions of others struggling with diabetes.

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Munich, Germany
Speaking Topics: Human Experience, Digital Experience, Experience Design, Simplification, Employee Led Experience, Change, Adaptability, Innovation Reignition ..

Ricardo Saltz Gulko Points
Academic 20
Author 258
Influencer 400
Speaker 106
Entrepreneur 80
Total 864

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Theatre: Worldwide
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed
Media Experience: 8
Last Media Training: 08/19/2020
Last Media Interview: 05/12/2020

Areas of Expertise

Agile
AI 30.06
Autonomous Vehicles 30.58
Business Continuity
Business Strategy
Change Management 30.03
Cloud 30.03
COVID19 30.27
CRM
Culture 30.69
Customer Experience 36.06
Customer Loyalty 33.62
Data Center
Design 30.51
Design Thinking 30.52
Digital Transformation 31.75
Emerging Technology
Entrepreneurship
ERP
Future of Work
HealthTech
HR 30.44
Innovation 35.17
IoT 30.02
Leadership 30.15
Management 31.41
Marketing 30.13
Mobility
Open Innovation
Predictive Analytics
Procurement 30.10
Retail
Risk Management 30.03
Sales 30.95
Startups
Supply Chain 30.30

Industry Experience

High Tech & Electronics
Hospitality
Industrial Machinery & Components
Manufacturing
Oil & Gas
Pharmaceuticals
Professional Services
Telecommunications
Utilities

Publications & Experience

2 Academic Certifications
MBA Kellogg Graduate School of Management
Global Marketing Channels in a Global Economy
November 27, 2002

See publication

Tags: Customer Experience, Management, Marketing

BSC Industrial Engineering and Information Systems
Multiculturalism global technology transportation
October 14, 1997

See publication

Tags: Customer Experience, Management, Supply Chain

153 Article/Blogs
Editor vs. Contributor: When the Editor Holds the Counter
Import from wordpress feed 2
June 22, 2026
Why Unverifiable Rankings Betray Customer Thinking I recently left a CX industry publication where I had been the top-ranked author for more than fourteen months. Over the years I contributed more than 150 articles, trusting that the editorial and ranking processes were applied consistently and fair

See publication

Tags: Customer Experience

????n AI ???????????????????? ???????????????????????????????? ???? ???????????????????????? ???????????????? ????????????????’???? ????????????????????. ???? ???????????????????? ???????????????? ???????????? ???????????????????????????? ???????????? ???????????????????????? feature in CMSwire
Import from wordpress feed 2
June 08, 2026
✈️ Air Canada's chatbot invented a bereavement fare policy — and the tribunal ruled the airline fully liable. ????️ It wasn't a tech failure. What failed was everything ???????????????????????? it: governance, guardrails, ownership. ????‍???? ???? Klarna ???????? projected $40M in AI savin

See publication

Tags: Customer Experience

????n AI ???????????????????? ???????????????????????????????? ???? ???????????????????????? ???????????????? ????????????????’???? ????????????????????. ???? ???????????????????? ???????????????? ???????????? ???????????????????????????? ???????????? ???????????????????????? feature in CMSwire
Import from wordpress feed
June 08, 2026
✈️ Air Canada's chatbot invented a bereavement fare policy — and the tribunal ruled the airline fully liable. ????️ It wasn't a tech failure. What failed was everything ???????????????????????? it: governance, guardrails, ownership. ????‍???? ???? Klarna ???????? projected $40M in AI savin

See publication

Tags: Customer Experience, Design Thinking, Digital Transformation

Why AI Doesn’t Reduce the Need for CX Research — It Raises the Bar
Import from wordpress feed 2
June 01, 2026
What the Next Era of Customer Intelligence Actually Demands The question circulating in boardrooms, analyst briefings, and industry dossiers is: How much research will CX still need in the future? It is the wrong question. The right one is: What kind of intelligence will CX require — and are we st

See publication

Tags: Customer Experience

You Already Pay for Customer AI in Your CCaaS Platform. Is It Switched On?
Import from wordpress feed 2
May 12, 2026
  Note: When I started and finished writing this article, I realized how absurd the situation sounds — yet the facts prove it is true. Every major cloud contact-centre platform — Genesys, NICE, Cisco, Avaya, Amazon Connect, Five9 and Talkdesk — comes with AI already included in the subscripti

See publication

Tags: Customer Experience

The New Editorial Risk: Confusing AI Assistance with AI Authorship
Import from wordpress feed 2
April 20, 2026
Introduction: AI as Voice Multiplier, not a Shortcut We are living in an unusually important moment for human expression. Artificial intelligence is no longer just a productivity tool; it has become a mechanism that allows people to participate in professional discourse who previously struggled to d

See publication

Tags: Customer Experience

CX Gap Discovery: When AI Is Necessary—and When It Isn’t
Import from wordpress feed 2
April 14, 2026
AI or Not—That Is the Question for Your Company. Executive summary Most B2B organisations do not have an “AI gap” in customer experience (CX). They have a CX governance or design gap, and AI is only one possible lever. Your job as an executive is to distinguish gaps that are fundamentally info

See publication

Tags: Customer Experience

Agentic Customers Don’t Care About Your Experience — Only Your Execution
Import from wordpress feed 2
April 07, 2026
The next “customer” many companies will face is not a person clicking through your journey. It’s an AI agent acting on that person’s behalf — or a procurement bot acting for a business — with permission to search, compare, negotiate, purchase, and manage post‑purchase tasks. Cognizant

See publication

Tags: Customer Experience

The Economics of Trust in AI‑Driven CX
Import from wordpress feed 2
March 17, 2026
Introduction Enterprise customer experience has moved into a “hard work” phase where boards demand measurable ROI, not AI novelty. In that reality, trust is no longer a brand abstraction; it is an operational variable that drives churn, Customer Lifetime Value (CLV), and cost‑per‑resolution.

See publication

Tags: Customer Experience

The Five Pillars of Successful AI and Customer Experience Transformation
Import from wordpress feed 2
March 09, 2026
Introduction AI adoption is rising fast, but scaled business impact is still rare. In McKinsey, latest global survey, 78% of respondents say their organizations use AI in at least one business function, and 71% report regular use of generative AI in at least one function. At the same time, more than

See publication

Tags: Customer Experience

What Great Customer Experience Means in the AI Era
Import from wordpress feed 2
March 03, 2026
Introduction Great customer experience in 2026 is much less about “wow” and more about certainty: customers achieve the outcome they came for, quickly and correctly, with minimal effort and without sacrificing trust. An old Research in Harvard Business Review argues that “delight” has a negl

See publication

Tags: Customer Experience

Built to Serve, Designed to Last: Medtronic’s CX-Driven Culture Over 76 Years
Import from wordpress feed 2
June 30, 2025
About the  above Picture: From left to right, the CEOs who shaped Medtronic’s legacy—four of the six leaders who defined the company’s direction, including its visionary co-founder: Geoff Martha (2020–Present): Driving Medtronic into a digital, AI-powered era, with a focus on connected care

See publication

Tags: Customer Experience, Culture

Experience Under Fire: How Conflict Impacts CX, EX, Innovation, and the Future of Technology
Import from wordpress feed 2
June 23, 2025
Introduction: When History Meets Disruption In moments of global crisis, the focus often narrows to strategy, survival, and power. But behind every conflict lies an undercurrent of impact that silently shapes the future of customer experience (CX), employee experience (EX), innovation, and leadershi

See publication

Tags: Customer Experience, Innovation

Agentic AI and Behavioural Journey Mapping: Designing for Customer Intent, Not Just Actions
Import from wordpress feed 2
June 17, 2025
Introduction: From Reactive CX to Journey Orchestration Over the past decade, customer experience (CX) strategy has largely revolved around mapping observable behaviours. Journey mapping platforms track page clicks, chat interactions, product views—but these reflect actions, not intent. This leave

See publication

Tags: Customer Experience, Agentic AI

Beyond UX: How AI is Redefining Experience Design for Enterprise Innovation and Outcomes
Import from wordpress feed 2
June 10, 2025
Introduction In the rapidly evolving landscape of enterprise technology, Experience Design (XD) is no longer just about aesthetics or usability—it’s about strategic differentiation and tangible business outcomes. Artificial Intelligence (AI) is reshaping the design process by automating routine

See publication

Tags: Customer Experience, AI, Innovation

The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function
Import from wordpress feed 2
June 03, 2025
This in-depth article explores why Customer Experience (CX), combined with AI and Agentic AI, must act as the strategic umbrella across Customer Service, Customer Success, and Professional Services. Backed by global business cases, real-time AI applications, and quantitative benchmarks, it reveals h

See publication

Tags: Customer Experience, Agentic AI

Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)
Import from wordpress feed 2
May 27, 2025
Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework)
The post Agentic AI: How to Evaluate if Your Business and Customers Need It (Strategic Framework) appeared first on Eglobalis.

See publication

Tags: Customer Experience, Agentic AI

How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
Import from wordpress feed 2
May 20, 2025
How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth
The post How Leading Firms Implement CX Metrics to Reduce Churn, Drive Value, and Scale Growth appeared first on Eglobalis.

See publication

Tags: Customer Experience

From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When
Import from wordpress feed 2
May 14, 2025
From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When
The post From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When appeared first on Eglobalis.

See publication

Tags: Customer Experience

AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech
Import from wordpress feed 2
May 04, 2025
AI's Symbiotic Impact on Patient Experience and Drug Development in Pharma and Biotech
The post AI’s Symbiotic Impact on Drug Development and Patient Experience in Global Pharma and Biotech appeared first on Eglobalis.

See publication

Tags: Customer Experience

Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
Import from wordpress feed 2
April 28, 2025
Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment
The post Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment appeared first on Eglobalis.

See publication

Tags: Customer Experience, Agentic AI

Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3
Import from wordpress feed 2
April 15, 2025
Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing - Part 2 of 3
The post Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufactu

See publication

Tags: Customer Experience, Innovation

Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3
Import from wordpress feed 2
April 06, 2025
Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing - Part I of 3
The post Value Creation for B2B Customers in Tech, Telecom, Contact Centers, and Manufacturing – Part I of 3 appeared first on Eglobalis.

See publication

Tags: Customer Experience

AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?
Import from wordpress feed 2
March 30, 2025
Can AI and Real-Time Tech Replace Traditional CX Surveys?
The post AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle? appeared first on Eglobalis.

See publication

Tags: Customer Experience

Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable
Import from wordpress feed 2
March 24, 2025
Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable
The post Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable appeared first on Eglobalis.

See publication

Tags: Customer Experience

2 Author Newsletters
Experience management – why your EX is the stress test for your CX
ECXO.org V1
October 03, 2023
Experience management will test your ability to adapt to a new AI reality. As you sit down, you become your own integrated leverage tool.

See publication

Tags: Customer Experience

Why employee experience is the missing link in Europe's CX plans
LinkedIn
May 31, 2023
Culture, employee experience and customer centricity makes or breaks a good customer experience. In this article we look at just how deep the problem runs, and we offer some ideas on where to start to design a change positive EX programme.

See publication

Tags: Customer Experience, Leadership

1 Board Membership
Winner of MVP Awards: The 6 CX Fundamentals of Organizational and Human Adaptiveness
https://www.customerexperienceupdate.com/mvp-awards/2020-CEU-MVP/culture?fbclid=IwAR1bJnlZPSM7F83um0Na7DFX_J9nohTrCkASxSYfgkQ1-afvAK6cWVLgSU4
December 04, 2020
We won Customer Experience Update MVP AWARDS 2020
CATEGORY: ORGANIZATIONAL ALIGNMENT AND CULTURE
WINNERS My article

See publication

Tags: Culture, Customer Experience, Digital Transformation

1 Book
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
Eglobalis
March 26, 2018
List of Customer Experience 30 Top Books I read in 2017 & Expected Books for 2018, which I highly recommend –> Customer Experience, Customer Success & innovation
This article is divided in 5 subjects:

Ricardo Saltz Gulko 2016-2017 Readings:

Customer Experience and Customer Services
Customer Success
Innovation, Design and Sense
Entrepreneurship and Business
2018 The most Expected Customer Experience Books
My 30 2017 top books readings…

See publication

Tags: Customer Experience, Digital Transformation, Innovation

1 Executive
Managing Director, Global Client Services
INTTRA
August 01, 2010
Directed global client service strategies and SaaS solution delivery, significantly expanding customer accounts and revenue.
• Revenue Growth: Achieved 230% growth in ARR and an 87% increase in customer retention and renewals through innovative service delivery and enhanced productivity.
• Strategic Account Management: Contributed $48M annual revenue growth by implementing strategic account management and innovative adoption methodologies.
• Executive Collaboration: Collaborated closely with C-suite executives to enhance employee and customer experiences, driving operational excellence and customer loyalty.
• Customer Success Frameworks: Developed scalable customer success frameworks, significantly improving customer lifetime value, adoption, onboarding efficiency, and reducing churn by over 30%.
• Cross-Functional Alignment: Coordinated with Sales, Product Engineering, Design, and Marketing teams to integrate customer insights into product development, resulting in increased adoption, retention, and customer satisfaction.

See publication

Tags: Customer Experience, Customer Loyalty, Sales

2 Founders
Co-Founder, European Customer Experience Organization (ECXO)
European Customer Experience Organization (ECXO)
January 01, 2021
The European Customer Experience Organization is an open-access CX Professional Business Network.

We continuously evolve with CX by empowering leaders, people, and organizations to collaborate, discuss, generate brand awareness, learn, and grow. Become a member: https://ecxo.org
Our mission is to educate European professionals, corporations, executives, practitioners, designers, entrepreneurs and beyond about CX and related topics.
We provide:
- Events
- Training*
- Certifications*
- Discussion forums
- Executive advisory services
- Promoting partners, associated brands, and sponsors
We are open for your ideas to collaborate, research and synchronize with media partners. Please share your thoughts with us: https://ecxo.org/contact/
Let's evolve with CX – Together. Become a member: https://ecxo.org/individuals/

Subscribe to our email list for more news or follow us on LinkedIn.
We look forward to seeing you on board. https://ecxo.org/
*We are preparing the best certificate for your company and professionals

See publication

Tags: Customer Experience, Customer Loyalty, Innovation

Managing Director and Founder
Eglobalis
April 01, 2013
At Eglobalis, I am responsible for the following activities:
Led the design and execution of a transformative global program, with a strong emphasis on professional services,and customer experience.
• Defining and optimizing customer experiences and professional services while leading global programs, driving change initiatives, and transforming the digital and customer experiences of organizations.
• Advising leaders and assisting in the implementation and execution of customer-centric digital experiences, as well as deploying enterprise technologies such as Fintech and Martech.
• Aligning adoption, marketing storytelling, and CX messaging to break silos and cultivate a unified company view, resulting in increased satisfaction, loyalty, and growth.
• Implementing real-time solutions to revolutionize contact centers, while establishing a talent training center for service excellence and human adaptation. These initiatives were successfully executed across EMEA, NAM, and APAC.
• Effectively implementing and spearheading world-class, scalable professional services and consulting practices, customer-driven technologies for multiple global enterprises. This comprehensive approach encompasses solutions, services, and CX across digital initiatives, services, and operations.
• Notable clients include Samsung Group, Amdocs, SAP, SK, HP, BlackBerry, ARTIK IoT, and Volkswagen Group.

See publication

Tags: Customer Experience, Customer Loyalty, Innovation

1 Keynote
How to Reignite the Human Experience - Through Change, Innovation, Complexity, and Simplicity in Order to Regain Adoption and Growth
CX Summit 2020
October 07, 2020
We live in chaos. Even before the insurgence of COVID-19, personally, and professionally, we all have, and will continue to experience the distinct disruption that chaos brings.

But we can combat professional chaos through adopting simplification, embracing change and adaptability and refocusing our efforts on CX and EX.

By designing new perspectives transforming the experience and simplifying your organizational roles and culture, you can reignite real innovation and increase customer satisfaction while expanding revenue.

Sound too good to be true? It’s not. It’s simple.

Attendees will learn:

-About Complexity as a tool to generate human adaptability, satisfaction and Growth
-How to Design Simplification, Ignite Innovation and employee and customer outcomes
-The fundamentals of Human Simplification: designing customer adoption, retention, and growth
-The Main Pillar of the Human Experience (CX+EX)*Simplification = Real Innovation, Creativity Simplicity & Real Growth

See publication

Tags: Customer Experience, Innovation, HR

1 Media Interview
Simplified Customer Experiences - Ricardo Saltz on Engati CX
YouTube
May 18, 2020
Ricardo Saltz, Managing Director and Co-Founder - Eglobalis Information - Insight - Innovation talks about Customized Customer Experiences on Engati CX. He says all customer touchpoints are important and this pandemic can be a good opportunity to step up and cater to your customers

See publication

Tags: Customer Experience, Management, Leadership

7 Podcasts
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn
Eglobalis
March 16, 2021
Using a HumanCentred Approach to Transforming Customer Experience

See publication

Tags: Customer Experience, Customer Loyalty

Using a Human Centred Approach To Transforming Customer Experience - A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience at Ericsson
Import from wordpress feed
March 11, 2021
A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience and Global Sales Excellence at Ericsson.

---

Send in a voice message: https://podcasters.spotify.com/pod/show/cxhumanlab/message

See publication

Tags: Customer Experience

Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!
Import from wordpress feed
March 11, 2021
Our guest today is the amazing Shep Hyken, Chief Amazement Officer at  Shepard Presentations. One of the best speakers around the world, his  articles have been read in hundreds of publications. He’s a contributor  for “Forbes”. He’s the author of “Moments of Magic,” “Th

See publication

Tags: Customer Experience

Employee Led Transformation – With Lior Arussy Part II
Import from wordpress feed
August 09, 2020
More than ever before, through this pandemic, enterprise and human  ability to embracing change is crucial. For watching Lior Video blog  connect here. Our guest today is Mr. Lior  Arussy, the founder and previous president and CEO of Strativity Group,  one of the world’s leadi

See publication

Tags: Customer Experience

Employee Led Transformation with Lior Arussy - Part I
Import from wordpress feed
August 04, 2020
On CX Human Lab this week - Employee Led Transformation with Lior Arussy - Part I - To watch our video Part I and upcoming II or listen to our podcast subscribe here https://www.eglobalis.com/podcast/ 
A great conversation with Lior Arussy. One of the biggest real practical leaders in Customer

See publication

Tags: Customer Experience

CX Human Lab
https://www.eglobalis.com/podcast/
August 03, 2020
CX by Doing - Customer and Employee Experience - Leaders and Leading Organizations that Succeed by delivering great experiences are talking with us. For our video subscribe www.eglobalis.com/podcast/ The companies that succeed the most are the ones that can listen, learn, adapt, simplify, innovate, measure, generate change and as a result generate growth. With great digital or physical transformative human experience. (Customer, Partners, Employee). You can Subscribe. here in our vlog cast
Let’s evolve and learn together by listening to real stories from global leaders.

See publication

Tags: Customer Experience, Digital Transformation

Transforming the Digital Experience in Procurement with Dr. Marcell Vollmer
Import from wordpress feed
July 15, 2020
A great conversation with Dr. Marcell Vollmer Chief Innovation Officer at Celonis and ex-Chief of Digital Officer at SAP. Where we discussed Procurement experience, SAP employee experience, and several subjects related to customer experience and SAP technologies!

See publication

Tags: Innovation, Procurement, Customer Experience

32 Videos
The Four Gold CX ROI Metrics III with Lynn Hunsaker
Import from youtube.com
June 05, 2024

See publication

Tags: Customer Experience

The Four Gold CX ROI Metrics III with Lynn Hunsaker
Import from youtube.com
May 29, 2024

See publication

Tags: Customer Experience

Fast-Track CX ROI with 3 Levels of CX Improvement Part II with Lynn Hunsake
Import from youtube.com
May 15, 2024

See publication

Tags: Customer Experience

Delving into Digital Conversations for Business Survival or Irrelevance
Import from youtube.com
April 25, 2024

See publication

Tags: Customer Experience

Mastering the Maze of CX Metrics & Money with Lynn Hunsaker
Import from youtube.com
April 17, 2024

See publication

Tags: Customer Experience

The Economics of Empathy: Why Customer, Employee, and AI Centricity Pays
Import from youtube.com
April 12, 2024

See publication

Tags: Customer Experience, Economics

Elevating Customer Experience Outcomes and Impact through H2H
Import from youtube.com
March 20, 2024

See publication

Tags: Customer Experience

The Yes Code: Cracking the Practical AI-Empowered Customer Conundrum
Import from youtube.com
February 07, 2024

See publication

Tags: Customer Experience

Experience Innovation: Shifting from ‘CX to Customer’s Experience with Brian Solis
Import from youtube.com
January 18, 2024

See publication

Tags: Customer Experience, Innovation

The Yes Code: Cracking the Practical AI-Empowered Customer Conundrum
Import from youtube.com
December 21, 2023

See publication

Tags: Customer Experience

'Strategic Design: The Key to Building a Successful Business and Captivating Customers
Import from youtube.com
November 29, 2023

See publication

Tags: Customer Experience

Connecting Culture, CX and EX for Impact with Karen Jaw-Madson
Import from youtube.com
November 17, 2023

See publication

Tags: Customer Experience, Culture

Are 2010s Practices Shrinking your CX ROI? with Lynn Hunsaker,, CCO at ClearAction Continuum. Lab
Import from youtube.com
October 26, 2023

See publication

Tags: Customer Experience

Getting Valuable Customer Insights from Data with Matthew Brandt at ECXO.org
Import from youtube.com
October 26, 2023

See publication

Tags: Customer Experience

ECXO presents its first Nordics digital CX meet-up 2022
Import from youtube.com
October 26, 2023

See publication

Tags: Customer Experience

Customer Surveys are Dead! Learn How AI Will Replace Them!
Import from youtube.com
October 25, 2023

See publication

Tags: Customer Experience

test
Import from youtube.com
August 07, 2023

See publication

Tags: Customer Experience

A practical approuch to customer experience transformation with Federica Roux, CXO at Odity
Import from youtube.com
January 23, 2023

See publication

Tags: Customer Experience, Transformation

Voice of Customer in a global B2B environment the Tzachi Ben-Sasson at ECXO.org
Import from youtube.com
January 01, 2023

See publication

Tags: Customer Experience

The CX Human Lab PART II Employee Led Transformation with Lior Arussy
Import from youtube.com
December 19, 2022

See publication

Tags: Customer Experience

The Practical Closed-Loop Approach that Changed A1 Telekom Austria AG Group's CX with Marko Jovic
Import from youtube.com
December 19, 2022

See publication

Tags: Customer Experience

CX Ownership in Large Organizations with Sara Naaktgeboren Lind
Import from youtube.com
December 19, 2022

See publication

Tags: Customer Experience

Getting Service Management Right in B2B with @Steve Belgraver at ECXO.org
Import from youtube.com
December 19, 2022

See publication

Tags: Customer Experience

From CX to Distinctive Experiences with Joe Pine on the ECXO.org European Customer Experience Org.
Import from youtube.com
October 05, 2022

See publication

Tags: Customer Experience

CX SURVEY: SAS, MIT, ECXO Delivering Experiences That Win Business and Build Loyalty: FOCUS ON EMEA
Import from youtube.com
October 03, 2022

See publication

Tags: Customer Experience

7 Videos
Do you want to become a customer experience and services leading global brand? The CX Human Lab
Eglobalis
February 07, 2021
Ricardo: Our guest today is the amazing Shep Hyken, Chief Amazement Officer at Shepard Presentations. One of the best speakers around the world, his articles have been read in hundreds of publications. He’s a contributor for “Forbes”. He’s the author of “Moments of Magic,” “The Loyal Customer,” ” Wall Street Journal,” and USA Today best-seller, “The Cult of the Customer,” and more recently he published a book that I really love, “Convenience Revolution.” He’s also a creator of the Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

Shep Hyken had been advising for American Airlines, AT&T, AETNA, Abbott Laboratories, American Express, and many others. I must mention that due to Shep Hyken 2005 books, I personally got involved in customer experience and until today he is influencing millions of people. Without further ado, Mr. Shep Hyken is here with us today.

See publication

Tags: Customer Experience, Customer Loyalty

The CX Human Lab PART II Employee Led Transformation with Lior Arussy
Import from youtube.com
August 09, 2020

See publication

Tags: Customer Experience

The CX Human LabThe CX Human Lab - Employee Lead Transformation with Lior Arussy
Import from youtube.com
August 05, 2020

See publication

Tags: Customer Experience

Procurement Experience talk with Dr. Marcell Vollmer Chief of Innovation at Celonis
Import from youtube.com
July 17, 2020

See publication

Tags: Customer Experience, Innovation

The CX Human Lab Conversation with Dr. Marcell Vollmer Celonis CIO
Import from youtube.com
July 06, 2020

See publication

Tags: Customer Experience

Customer Experience, Real Innovation, Simplicity and Quality New Speaker
Import from youtube.com
May 16, 2019

See publication

Tags: Customer Experience, Innovation

This is the prototype, I saw of @MercedesBenz Electric and Self Driving
Import from youtube.com
July 24, 2017

See publication

Tags: Autonomous Vehicles, Customer Experience

Thinkers360 Credentials

7 Badges

Blog

1 Article/Blog
6 Ways to Boost Customer Experience Design Adoption & Growth
Thinkers360
August 15, 2020
6 Ways to Design Simplify CX, Technology, Boost Adoption, and Generate Growth! Today, customers and employees are searching beyond the buzz word of “Customer Experience”, and “Employee Experience”; they are checking your governance complexities, procurement policies, purpose experience, what your company and you as a leader stand for. They watch your culture and leadership, your ability to change, adapt and evolve — from the largest structural change down to the smallest detail. But given the massive number of factors here, what is the largest weight on the scale? Personal interactions with your organization. Your value is measured by engagement, the ability to develop meaningful relationships that helps you grow in value for all user groups — from customers and employees to partners and shareholders. If you can do that “small” thing then Annual Recurring Revenue (ARR), growth and new customers will come as a positive reward for a job well done. It is unfortunately not easy. Products and services are becoming increasingly similar, increasingly difficult to distinguish based on overall value, technology, onboarding programs, trainings. Even innovative design has a shorter shelf-life as more companies gain adaptive capabilities — some with their own business model (personality) but others that are copycats, decidedly turned into followers rather than leaders. As we move forward into an increasingly competitive technology market, how can we continue to differentiate? The Big Idea: Remove complexities to develop meaningful relationships with customers In a recent article, McKinsey wrote about what I have evangelized for many years, simplification and simplicity of customer, employee and partner’s experience as a competitive differentiator. (Read my article on simplification and simplicity here.) Their rightful opinion is based on a very clear trend over the last ten or twenty years, as companies like Amazon, Google, Spotify, Ikea, Microsoft, Aldi and Lidl have outperformed competitors — by an average of 679% across major indexes such as S&P (+207%), Dow What makes companies and individuals want to acquire and adopt these solutions over competitors’? Simple and simplified experiences! Simplified experiences create engagement while clarifying value. This is true internally as much as externally. Thus: Continue reading at https://www.eglobalis.com/6-ways-to-boost-cx-customer-experience-adoption-growth/

See blog

Tags: Customer Experience, Culture, Customer Loyalty

Opportunities

1 Business Consulting
European Customer Experience Organization - Co Founder and visioner

Location: All Europe, UK, and Middle East     Fees: 214 US dollars

Service Type: Service Offered

ECXO is the European Customer Experience Association focused in Europe corporate and individuals needs. CX and EX are evolving all the time, We will all evolve together.
https://ecxo.org/

Respond to this opportunity

Events

2 Online Events
Digital Customer Experience Series - EUROPE

Location: Virtual    Date : April 20, 2022 - April 21, 2022     Organizer: WISDOM

Companies are witnessing a gradual shift in customer preferences. The initial days of the pandemic had forced both the companies and customers to adopt digital means of communication. Now is the time to put those strategies to test to understand the business impact of Digital Transformation.

Also, now that the consumers have understood the importance of these changes, companies need to strive hard to meet and exceed those expectations. The customer groups who were comfortable with the brick and mortar units in the high streets are to be provided with renewed hybrid experiences in the days to come.

See Event

How AI will Change the Status Quo in CX in 2022

Location: Virtual    Date : February 23, 2022 - February 23, 2022     Organizer: European Customer Experience Organization (ECXO) & Five9

In partnership with Five9, the European Customer Experience Organization (ECXO) invites you to How AI will Change the Status Quo in CX in 2022 on February 23, 2 PM CET or 1 PM GMT, in a conversation with Brian Atkinson, VP & GM, EMEA at Five9. You are invited to the open-access webinar.
Register in advance for this webinar:

You will learn:
-AI myths debunked
-Ways to maximize the ROI of AI in customer service
-Real-life AI success stories
-Best practices to balance AI and the human touch in 2022
-The role of AI capabilities in delivering seamless experiences
Key Panelists: Brian will present How AI will Change the Status Quo in CX in 2022, and Silvana will moderate the entire event.

See Event

Add to Shortlist View Shortlist »

Contact Ricardo Saltz Gulko

Book Ricardo Saltz Gulko for Speaking

Book a Video Meeting

Media Kit

Share Profile

Contact Info

  Profile

Ricardo Saltz Gulko

Latest Activity

Latest Opportunities

Search
How do I climb the Thinkers360 thought leadership leaderboards?
What enterprise services are offered by Thinkers360?
How can I run a B2B Influencer Marketing campaign on Thinkers360?