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Ricardo Saltz Gulko

Managing Director at Eglobalis - Information - Insight - Innovation - Human Experience Boutique Agency

Munich, Germany

Ricardo Saltz Gulko is the Eglobalis - Information - Inisghts - Innovation experience agency managing director, a global strategist, thought leader, experiences creative practitioner, and keynote speaker in the areas of simplification, change, human adaptability, customer experience, experience design, real innovation and professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise technologies and served several of top fortune 500 list. He currently works with tech global companies aiming to transform themselves around simplification models, culture and digital transformation, customer and employee experience as services. He holds an MBA at J.L. Kellogg Graduate School of Management, Evanston, IL USA, and undergraduate studies in Information Systems and Industrial Engineering. Ricardo is also a global citizen fluent in English, Portuguese, Spanish, Hebrew, and German. He is the co-founder of the European Customer Experience Organization and currently resides in Munich, Germany with his family.

A diabetic who wants to wipe diabetes from the Earth for all of us, the proceeds from his forthcoming book will be going to the Faustman Lab. The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School. You can also support and donate to The Lab. It would mean a lot to me, and millions of others struggling with diabetes.

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Munich, Germany
Speaking Topics: Human Experience, Digital Experience, Experience Design, Simplification, Employee Led Experience, Change, Adaptability, Innovation Reignition ..

Ricardo Saltz Gulko Points
Academic 20
Author 230
Influencer 400
Speaker 106
Entrepreneur 70
Total 826

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Theatre: Worldwide
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed
Media Experience: 8
Last Media Training: 08/19/2020
Last Media Interview: 05/12/2020

Areas of Expertise

Agile
AI 30.05
Autonomous Vehicles 30.58
Business Continuity
Business Strategy
Change Management 30.03
Cloud 30.04
COVID19 30.27
CRM
Culture 30.65
Customer Experience 37.41
Customer Loyalty 33.30
Data Center
Design 30.54
Design Thinking 30.50
Digital Transformation 31.74
Emerging Technology
Entrepreneurship
ERP
Future of Work
HealthTech
HR 30.44
Innovation 35.26
IoT 30.04
Leadership 30.12
Management 31.57
Marketing 30.16
Mobility
Open Innovation
Predictive Analytics
Procurement 30.11
Retail
Risk Management 30.06
Startups
Supply Chain 30.32

Industry Experience

High Tech & Electronics
Hospitality
Industrial Machinery & Components
Manufacturing
Oil & Gas
Pharmaceuticals
Professional Services
Telecommunications
Utilities

Publications

2 Academic Certifications
MBA Kellogg Graduate School of Management
Global Marketing Channels in a Global Economy
November 27, 2002

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Tags: Customer Experience, Management, Marketing

BSC Industrial Engineering and Information Systems
Multiculturalism global technology transportation
October 14, 1997

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Tags: Customer Experience, Management, Supply Chain

125 Article/Blogs
The Meteor That Missed: Unmasking the CX Extinction Myth
Eglobalis
February 25, 2025
In reality, CX is undergoing a dynamic transformation—one where advanced AI offers powerful insights, yet it is the irreplaceable human expertise and strategic vision that truly build trust and drive sustainable growth. As businesses navigate a rapidly evolving landscape, the blend of technology and personal engagement not only refutes the extinction myth but also reinforces that continuous adaptation and thoughtful decision-making remain at the core of lasting customer relationships.

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Tags: Customer Experience, Digital Transformation, Innovation

From Buzzword to Boardroom: Is Empathy Really Driving Results in CX?
Eglobalis
February 13, 2025
Empathy has taken center stage in customer experience conversations for years, praised as the foundation for client trust and emotional connection. While it’s critical to listen, understand and acknowledge pain points, the uncomfortable truth remains: Empathy solves nothing on its own. For businesses, especially in complex B2B environments, recognizing problems without taking decisive action only amplifies frustration.

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Tags: Customer Experience, Digital Transformation, Innovation

AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success
Eglobalis
February 03, 2025
In today’s digital age, the relationship between technology and customer experience (CX) has become almost inseparable. As artificial intelligence (AI) continues to evolve, it is fundamentally reshaping how businesses interact with their customers, offering personalized, efficient, and predictive solutions. For B2B enterprises, the integration of AI into customer experience strategies has become a cornerstone for staying competitive. Companies like Samsung, Oracle, SAP, and Salesforce,

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Tags: Customer Experience, Digital Transformation, Innovation

Ten Ways to Turn Organizational Silos into Collaboration Engines
Eglobalis
January 29, 2025
Silos are frequently viewed as major obstacles within organizations, blamed for stifling innovation, hindering communication and causing inefficiencies. However, the existence of silos is not always inherently negative. The real issue lies in how companies manage silos and whether they can transform these isolated departments into drivers of cross-departmental collaboration.

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Tags: Customer Experience, Digital Transformation, Innovation

Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships
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January 20, 2025
Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships
The post Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships appeared first on Eglobalis.

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Tags: Customer Experience

Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective
Eglobalis
January 13, 2025
Salesforce’s new product, AgentForce, is redefining the agent experience with advanced AI capabilities. Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth.

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Tags: Customer Experience, Digital Transformation, Innovation

Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide
Eglobalis
January 07, 2025
Design Thinking (DT) has emerged during the last 12 years of so as a transformative methodology for addressing complex challenges in today’s business environment. Its customer-centric approach has enabled B2B companies to enhance product design, improve customer lives, and optimize experiences. This article provides a step-by-step guide to practically applying Design Thinking, detailed explanations of each step, insights into how B2B companies use it daily, and examples of real business cases.

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Tags: Customer Experience, Digital Transformation, Innovation

Wishing you and your loved ones a beautiful Season of Light and Joy! Merry Christmas , Happy Hanukkah , and a brilliant beginning to 2025!
Eglobalis
December 23, 2024
the Festival of Lights, commemorates the miracle of a single day’s oil lasting eight days, symbolizing faith, resilience, and the triumph of light over darkness. Families gather, light the menorah, enjoy traditional foods, and celebrate perseverance.

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Tags: Customer Experience, Digital Transformation, Innovation

CX 2025: The AI Revolution That Will Leave Your Business Behind
Eglobalis
December 18, 2024
The customer experience (CX) landscape is undergoing a seismic transformation, with 2025-6 poised to be a defining year. Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. From hyper-personalization to autonomous workflows, AI is delivering unprecedented opportunities while posing new challenges. This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success.

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Tags: Customer Experience, Digital Transformation, Innovation

The Power of CX Experimentation: Turning Insights into Actionable Success
Eglobalis
December 12, 2024
Ready to disrupt your CX strategy? It’s time to stop guessing and start experimenting

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Tags: Customer Experience, Digital Transformation, Innovation

The ''Myth'' of CX's Death by 2030: Debunking the Misguided Speculation
LinkedIn
December 04, 2024
In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While such statements are often designed to spark discussion, this particular assertion felt both overly simplistic and misaligned with the transformative, continuously evolving role CX plays in business. When dissenting opinions were voiced, the response highlighted a reluctance to engage in meaningful dialogue, framing disagreement as personal animosity. This perspective seemed disconnected from the nature of constructive debate and the dynamics of social media, where differing viewpoints should foster growth rather than defensiveness.

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Tags: Customer Experience, Digital Transformation, Innovation

The Myth of CX’s Death by 2030: Debunking the Fake Speculation
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December 04, 2024
The Myth of CX's Death by 2030: Debunking the Fake Speculation
The post The Myth of CX’s Death by 2030: Debunking the Fake Speculation appeared first on Eglobalis.

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Tags: Customer Experience

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
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November 26, 2024
Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
The post Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes? appeared first on Eglobalis.

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Tags: Customer Experience

The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design
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November 19, 2024
The Symbiosis of Algorithms and Experimentation: Redefining Tech and Biotech B2B Design
The post The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design appeared first on Eglobalis.

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Tags: Customer Experience

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services
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November 12, 2024
Beyond Deliverables: How AI and Customer-Centric Strategies Are Redefining Professional Services
The post Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services appeared first on Eglobalis.

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Tags: Customer Experience

Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership
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November 05, 2024
Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership
The post Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership appeared first on Eglobalis.

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Tags: Customer Experience

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results
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November 03, 2024
Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results
The post Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results appeared first on Eglobalis.

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Tags: Customer Experience

AI in the Workplace: Transforming Customer and Employee Experience
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October 30, 2024
AI in the Workplace: Transforming Customer and Employee Experience
The post AI in the Workplace: Transforming Customer and Employee Experience appeared first on Eglobalis.

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Tags: Customer Experience

Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
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October 21, 2024
Delete, Ignore, or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
The post Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses appeared first on Eglobalis.

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Tags: Customer Experience

Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated
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October 15, 2024
Beyond the Basics: Why the Traditional Customer Experience (CX) Education Model is Outdated
The post Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated appeared first on Eglobalis.

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Tags: Customer Experience

Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
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October 10, 2024
Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On
The post Beyond the Ask: A Practical Guide to Deciding Which Customer Feedback to Act On appeared first on Eglobalis.

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Tags: Customer Experience

Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead
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October 01, 2024
Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead
The post Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead appeared first on Eglobalis.

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Tags: Customer Experience

The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability?
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September 28, 2024
The Hidden Flaws in Toyota's German Dealerships Customer Experience (CX): What Happened to Accountability?
The post The Hidden Flaws in Toyota’s German Dealerships CX: What Happened to Accountability? appeared first on Eglobalis.

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Tags: Customer Experience

Unlocking Employee Will: Driving Business Transformation and Customer Experience
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September 19, 2024
Unlocking Employee Will: Driving Business Transformation and Customer Experience
The post Unlocking Employee Will: Driving Business Transformation and Customer Experience appeared first on Eglobalis.

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Tags: Customer Experience

How to Define and Execute a B2B Customer Experience Strategy
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September 16, 2024
How to Define and Execute a B2B Customer Experience Strategy
The post How to Define and Execute a B2B Customer Experience Strategy appeared first on Eglobalis.

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Tags: Customer Experience

2 Author Newsletters
Experience management – why your EX is the stress test for your CX
ECXO.org V1
October 03, 2023
Experience management will test your ability to adapt to a new AI reality. As you sit down, you become your own integrated leverage tool.

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Tags: Customer Experience

Why employee experience is the missing link in Europe's CX plans
LinkedIn
May 31, 2023
Culture, employee experience and customer centricity makes or breaks a good customer experience. In this article we look at just how deep the problem runs, and we offer some ideas on where to start to design a change positive EX programme.

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Tags: Customer Experience, Leadership

1 Board Membership
Winner of MVP Awards: The 6 CX Fundamentals of Organizational and Human Adaptiveness
https://www.customerexperienceupdate.com/mvp-awards/2020-CEU-MVP/culture?fbclid=IwAR1bJnlZPSM7F83um0Na7DFX_J9nohTrCkASxSYfgkQ1-afvAK6cWVLgSU4
December 04, 2020
We won Customer Experience Update MVP AWARDS 2020
CATEGORY: ORGANIZATIONAL ALIGNMENT AND CULTURE
WINNERS My article

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Tags: Culture, Customer Experience, Digital Transformation

1 Book
30 Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!
Eglobalis
March 26, 2018
List of Customer Experience 30 Top Books I read in 2017 & Expected Books for 2018, which I highly recommend –> Customer Experience, Customer Success & innovation
This article is divided in 5 subjects:

Ricardo Saltz Gulko 2016-2017 Readings:

Customer Experience and Customer Services
Customer Success
Innovation, Design and Sense
Entrepreneurship and Business
2018 The most Expected Customer Experience Books
My 30 2017 top books readings…

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Tags: Customer Experience, Digital Transformation, Innovation

2 Founders
Co-Founder, European Customer Experience Organization (ECXO)
European Customer Experience Organization (ECXO)
January 01, 2021
The European Customer Experience Organization is an open-access CX Professional Business Network.

We continuously evolve with CX by empowering leaders, people, and organizations to collaborate, discuss, generate brand awareness, learn, and grow. Become a member: https://ecxo.org
Our mission is to educate European professionals, corporations, executives, practitioners, designers, entrepreneurs and beyond about CX and related topics.
We provide:
- Events
- Training*
- Certifications*
- Discussion forums
- Executive advisory services
- Promoting partners, associated brands, and sponsors
We are open for your ideas to collaborate, research and synchronize with media partners. Please share your thoughts with us: https://ecxo.org/contact/
Let's evolve with CX – Together. Become a member: https://ecxo.org/individuals/

Subscribe to our email list for more news or follow us on LinkedIn.
We look forward to seeing you on board. https://ecxo.org/
*We are preparing the best certificate for your company and professionals

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Tags: Customer Experience, Customer Loyalty, Innovation

Managing Director and Founder
Eglobalis
April 01, 2013
At Eglobalis, I am responsible for the following activities:
Led the design and execution of a transformative global program, with a strong emphasis on professional services,and customer experience.
• Defining and optimizing customer experiences and professional services while leading global programs, driving change initiatives, and transforming the digital and customer experiences of organizations.
• Advising leaders and assisting in the implementation and execution of customer-centric digital experiences, as well as deploying enterprise technologies such as Fintech and Martech.
• Aligning adoption, marketing storytelling, and CX messaging to break silos and cultivate a unified company view, resulting in increased satisfaction, loyalty, and growth.
• Implementing real-time solutions to revolutionize contact centers, while establishing a talent training center for service excellence and human adaptation. These initiatives were successfully executed across EMEA, NAM, and APAC.
• Effectively implementing and spearheading world-class, scalable professional services and consulting practices, customer-driven technologies for multiple global enterprises. This comprehensive approach encompasses solutions, services, and CX across digital initiatives, services, and operations.
• Notable clients include Samsung Group, Amdocs, SAP, SK, HP, BlackBerry, ARTIK IoT, and Volkswagen Group.

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Tags: Customer Experience, Customer Loyalty, Innovation

1 Keynote
How to Reignite the Human Experience - Through Change, Innovation, Complexity, and Simplicity in Order to Regain Adoption and Growth
CX Summit 2020
October 07, 2020
We live in chaos. Even before the insurgence of COVID-19, personally, and professionally, we all have, and will continue to experience the distinct disruption that chaos brings.

But we can combat professional chaos through adopting simplification, embracing change and adaptability and refocusing our efforts on CX and EX.

By designing new perspectives transforming the experience and simplifying your organizational roles and culture, you can reignite real innovation and increase customer satisfaction while expanding revenue.

Sound too good to be true? It’s not. It’s simple.

Attendees will learn:

-About Complexity as a tool to generate human adaptability, satisfaction and Growth
-How to Design Simplification, Ignite Innovation and employee and customer outcomes
-The fundamentals of Human Simplification: designing customer adoption, retention, and growth
-The Main Pillar of the Human Experience (CX+EX)*Simplification = Real Innovation, Creativity Simplicity & Real Growth

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Tags: Customer Experience, Innovation, HR

1 Media Interview
Simplified Customer Experiences - Ricardo Saltz on Engati CX
YouTube
May 18, 2020
Ricardo Saltz, Managing Director and Co-Founder - Eglobalis Information - Insight - Innovation talks about Customized Customer Experiences on Engati CX. He says all customer touchpoints are important and this pandemic can be a good opportunity to step up and cater to your customers

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Tags: Customer Experience, Management, Leadership

7 Podcasts
Using a Human Centred Approach to Transforming Customer Experience With Tabitha Dunn
Eglobalis
March 16, 2021
Using a HumanCentred Approach to Transforming Customer Experience

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Tags: Customer Experience, Customer Loyalty

Using a Human Centred Approach To Transforming Customer Experience - A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience at Ericsson
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March 11, 2021
A great conversation with the amazing Tabitha Dunn the Chief Customer Officer – Head of Customer Experience and Global Sales Excellence at Ericsson.

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Send in a voice message: https://podcasters.spotify.com/pod/show/cxhumanlab/message

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Tags: Customer Experience

Want to Become a Customer Experience & Services Leading Global Brand? Talk with Shep!
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March 11, 2021
Our guest today is the amazing Shep Hyken, Chief Amazement Officer at  Shepard Presentations. One of the best speakers around the world, his  articles have been read in hundreds of publications. He’s a contributor  for “Forbes”. He’s the author of “Moments of Magic,” “Th

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Tags: Customer Experience

Employee Led Transformation – With Lior Arussy Part II
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August 09, 2020
More than ever before, through this pandemic, enterprise and human  ability to embracing change is crucial. For watching Lior Video blog  connect here. Our guest today is Mr. Lior  Arussy, the founder and previous president and CEO of Strativity Group,  one of the world’s leadi

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Tags: Customer Experience

Employee Led Transformation with Lior Arussy - Part I
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August 04, 2020
On CX Human Lab this week - Employee Led Transformation with Lior Arussy - Part I - To watch our video Part I and upcoming II or listen to our podcast subscribe here https://www.eglobalis.com/podcast/ 
A great conversation with Lior Arussy. One of the biggest real practical leaders in Customer

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Tags: Customer Experience

CX Human Lab
https://www.eglobalis.com/podcast/
August 03, 2020
CX by Doing - Customer and Employee Experience - Leaders and Leading Organizations that Succeed by delivering great experiences are talking with us. For our video subscribe www.eglobalis.com/podcast/ The companies that succeed the most are the ones that can listen, learn, adapt, simplify, innovate, measure, generate change and as a result generate growth. With great digital or physical transformative human experience. (Customer, Partners, Employee). You can Subscribe. here in our vlog cast
Let’s evolve and learn together by listening to real stories from global leaders.

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Tags: Customer Experience, Digital Transformation

Transforming the Digital Experience in Procurement with Dr. Marcell Vollmer
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July 15, 2020
A great conversation with Dr. Marcell Vollmer Chief Innovation Officer at Celonis and ex-Chief of Digital Officer at SAP. Where we discussed Procurement experience, SAP employee experience, and several subjects related to customer experience and SAP technologies!

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Tags: Innovation, Procurement

32 Videos
The Four Gold CX ROI Metrics III with Lynn Hunsaker
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June 05, 2024

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Tags: Customer Experience

The Four Gold CX ROI Metrics III with Lynn Hunsaker
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May 29, 2024

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Tags: Customer Experience

Fast-Track CX ROI with 3 Levels of CX Improvement Part II with Lynn Hunsake
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May 15, 2024

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Tags: Customer Experience

Delving into Digital Conversations for Business Survival or Irrelevance
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April 25, 2024

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Tags: Customer Experience

Mastering the Maze of CX Metrics & Money with Lynn Hunsaker
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April 17, 2024

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Tags: Customer Experience

The Economics of Empathy: Why Customer, Employee, and AI Centricity Pays
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April 12, 2024

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Tags: Customer Experience

Elevating Customer Experience Outcomes and Impact through H2H
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March 20, 2024

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Tags: Customer Experience

The Yes Code: Cracking the Practical AI-Empowered Customer Conundrum
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February 07, 2024

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Tags: Customer Experience

Experience Innovation: Shifting from ‘CX to Customer’s Experience with Brian Solis
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January 18, 2024

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Tags: Customer Experience, Innovation

The Yes Code: Cracking the Practical AI-Empowered Customer Conundrum
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December 21, 2023

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Tags: Customer Experience

'Strategic Design: The Key to Building a Successful Business and Captivating Customers
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November 29, 2023

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Tags: Customer Experience

Connecting Culture, CX and EX for Impact with Karen Jaw-Madson
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November 17, 2023

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Tags: Customer Experience

Are 2010s Practices Shrinking your CX ROI? with Lynn Hunsaker,, CCO at ClearAction Continuum. Lab
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October 26, 2023

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Tags: Customer Experience

Getting Valuable Customer Insights from Data with Matthew Brandt at ECXO.org
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October 26, 2023

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Tags: Customer Experience

ECXO presents its first Nordics digital CX meet-up 2022
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October 26, 2023

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Tags: Customer Experience

Customer Surveys are Dead! Learn How AI Will Replace Them!
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October 25, 2023

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Tags: Customer Experience

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August 07, 2023

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Tags: Customer Experience

A practical approuch to customer experience transformation with Federica Roux, CXO at Odity
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January 23, 2023

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Tags: Customer Experience

Voice of Customer in a global B2B environment the Tzachi Ben-Sasson at ECXO.org
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January 01, 2023

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Tags: Customer Experience

The CX Human Lab PART II Employee Led Transformation with Lior Arussy
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December 19, 2022

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Tags: Customer Experience

The Practical Closed-Loop Approach that Changed A1 Telekom Austria AG Group's CX with Marko Jovic
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December 19, 2022

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Tags: Customer Experience

CX Ownership in Large Organizations with Sara Naaktgeboren Lind
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December 19, 2022

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Tags: Customer Experience

Getting Service Management Right in B2B with @Steve Belgraver at ECXO.org
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December 19, 2022

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Tags: Customer Experience

From CX to Distinctive Experiences with Joe Pine on the ECXO.org European Customer Experience Org.
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October 05, 2022

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Tags: Customer Experience

CX SURVEY: SAS, MIT, ECXO Delivering Experiences That Win Business and Build Loyalty: FOCUS ON EMEA
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October 03, 2022

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Tags: Customer Experience

7 Videos
Do you want to become a customer experience and services leading global brand? The CX Human Lab
Eglobalis
February 07, 2021
Ricardo: Our guest today is the amazing Shep Hyken, Chief Amazement Officer at Shepard Presentations. One of the best speakers around the world, his articles have been read in hundreds of publications. He’s a contributor for “Forbes”. He’s the author of “Moments of Magic,” “The Loyal Customer,” ” Wall Street Journal,” and USA Today best-seller, “The Cult of the Customer,” and more recently he published a book that I really love, “Convenience Revolution.” He’s also a creator of the Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

Shep Hyken had been advising for American Airlines, AT&T, AETNA, Abbott Laboratories, American Express, and many others. I must mention that due to Shep Hyken 2005 books, I personally got involved in customer experience and until today he is influencing millions of people. Without further ado, Mr. Shep Hyken is here with us today.

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Tags: Customer Experience, Customer Loyalty

The CX Human Lab PART II Employee Led Transformation with Lior Arussy
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August 09, 2020

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Tags: Customer Experience

The CX Human LabThe CX Human Lab - Employee Lead Transformation with Lior Arussy
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August 05, 2020

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Tags: Customer Experience

Procurement Experience talk with Dr. Marcell Vollmer Chief of Innovation at Celonis
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July 17, 2020

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Tags: Customer Experience, Innovation

The CX Human Lab Conversation with Dr. Marcell Vollmer Celonis CIO
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July 06, 2020

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Tags: Customer Experience

Customer Experience, Real Innovation, Simplicity and Quality New Speaker
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May 16, 2019

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Tags: Customer Experience, Innovation

This is the prototype, I saw of @MercedesBenz Electric and Self Driving
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July 24, 2017

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Tags: Autonomous Vehicles, Customer Experience

Thinkers360 Credentials

7 Badges

Blog

1 Article/Blog
6 Ways to Boost Customer Experience Design Adoption & Growth
Thinkers360
August 15, 2020
6 Ways to Design Simplify CX, Technology, Boost Adoption, and Generate Growth! Today, customers and employees are searching beyond the buzz word of “Customer Experience”, and “Employee Experience”; they are checking your governance complexities, procurement policies, purpose experience, what your company and you as a leader stand for. They watch your culture and leadership, your ability to change, adapt and evolve — from the largest structural change down to the smallest detail. But given the massive number of factors here, what is the largest weight on the scale? Personal interactions with your organization. Your value is measured by engagement, the ability to develop meaningful relationships that helps you grow in value for all user groups — from customers and employees to partners and shareholders. If you can do that “small” thing then Annual Recurring Revenue (ARR), growth and new customers will come as a positive reward for a job well done. It is unfortunately not easy. Products and services are becoming increasingly similar, increasingly difficult to distinguish based on overall value, technology, onboarding programs, trainings. Even innovative design has a shorter shelf-life as more companies gain adaptive capabilities — some with their own business model (personality) but others that are copycats, decidedly turned into followers rather than leaders. As we move forward into an increasingly competitive technology market, how can we continue to differentiate? The Big Idea: Remove complexities to develop meaningful relationships with customers In a recent article, McKinsey wrote about what I have evangelized for many years, simplification and simplicity of customer, employee and partner’s experience as a competitive differentiator. (Read my article on simplification and simplicity here.) Their rightful opinion is based on a very clear trend over the last ten or twenty years, as companies like Amazon, Google, Spotify, Ikea, Microsoft, Aldi and Lidl have outperformed competitors — by an average of 679% across major indexes such as S&P (+207%), Dow What makes companies and individuals want to acquire and adopt these solutions over competitors’? Simple and simplified experiences! Simplified experiences create engagement while clarifying value. This is true internally as much as externally. Thus: Continue reading at https://www.eglobalis.com/6-ways-to-boost-cx-customer-experience-adoption-growth/

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Tags: Customer Experience, Culture, Customer Loyalty

Opportunities

1 Business Consulting
European Customer Experience Organization - Co Founder and visioner

Location: All Europe, UK, and Middle East     Fees: 214 US dollars

Service Type: Service Offered

ECXO is the European Customer Experience Association focused in Europe corporate and individuals needs. CX and EX are evolving all the time, We will all evolve together.
https://ecxo.org/

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