Thinkers360 Announces Release of 2024 AI Trust Index Research

Key findings of the 2024 AI Trust Index Research include over 75% of AI end users and providers are somewhat concerned or higher in terms of their level of trust in AI today, with the AI Trust Index standing at 308 out of 400 in terms of level of concern.

DALLAS (Thinkers360) November 11, 2024

Thinkers360, the world’s premier B2B thought leader, analyst and influencer community, today announced the release of it’s 2024 AI Trust Index Research Report.

The purpose of the research was to examine the current state of trust in AI from both an AI end user and AI provider perspective as an annual pulse check on sentiment across various aspects of trust. The primary research survey was conducted in Q3 2024 among Thinkers360 Members and the global community of AI end users and AI providers.

This year’s findings show that the overall AI Trust Index score for 2024 is 308 on a scale of 100 (not concerned) to 400 (extremely concerned). This is up from 224 in 2023. While AI is moving rapidly into mainstream adoption, trust in AI, is still a work in progress.

The encouraging news, however, is that in this year’s study nearly 70% of AI end users & providers somewhat agree or higher that the benefits of AI outweigh the risks.

Key findings from the study include:

The 2024 Thinkers360 AI Trust Index stands at 308 out of 400

The overall AI Trust Index score for 2024 is 308 on a scale of 100 (not concerned) to 400 (extremely concerned).
The Thinkers360 AI Trust Index measures concerns of AI end users and AI practitioners on Issues related to use of AI in government, workplace, media and personal scenarios worldwide.
It is calculated by averaging the level of concern across 8 issues within these 4 scenarios for both AI end users and AI practitioners globally.

AI Trust Index 2024

There’s currently a High Level of Concern about AI

There’s currently a High Level of Concern about AI – Over 75% of AI end users and providers are somewhat concerned or higher in terms of their level of trust in AI today.
Most Concern (Scenarios): Cybersecurity – Cybercrime (87%), Misinformation (87%) and Bias (80%) are where AI
end users and providers are very or extremely concerned.
Most Concern (Attributes): Accountability – Over 65% of AI end users and providers are very or extremely concerned that AI is accountable and transparent.

AI Trust Index – Key Findings

However, Benefits outweigh the Risks

Most Concern (Industries): Defense – Defense (82%), Government (71%) and Finance (55%) are where AI end users and providers are very or extremely concerned.
Most Confidence in Academic Institutions – Academic (60%), Research (55%) and Technology (43%) are where AI end users and providers are very confident or higher
However, Benefits outweigh the Risks – Over 69% of AI end users and providers somewhat agree or strongly agree that the benefits of AI outweigh the risks

AI Trust Index – Key Findings

The complete report, including extensive analysis and interpretation, is now available to Thinkers360 members at the Pro Plan level and above. For media inquiries, please contact info@thinkers360.com.

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