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Karl A L Smith

Co-Founder at Agile World

Edinburgh, United Kingdom

42371 Followers

Karl A L Smith lives in Scotland and works globally. He has focused his life on problem solving, to fix the everyday problems of humans.

He has always been fascinated by how technology can augment the lives of humans;

"My desire was not to build things that humans already do but to find out how technology could evolve our human experience."

He has been named in the Top 100 Thought Leaders and Influencers to follow in 2021, 2022 by Thinkers360 and is currently ranked number One Globally by Thinkers360 as the Thought Leader and Influencer for Agile and the Future of Work.

Karl has been involved in voluntary work since his teens and has been a driving force in the formation of many initiatives that are focused on education as a pathway to personal and financial freedoms. He was involved in the creation and operations of the largest online free Agile festival in history with over 800 conferences and events in February 2021 to celebrate 20 years of Agile, Agile20Reflect Festival as a Trustee and CTO, also setting up Access Agile.

Karl A L Smith is a co-founder of Agile World talk show with Sabrina C E Bruce. The voluntary entertainment, media and education ecosystem Agile World https://agile-world.charity/ includes Agile World Broadcast Media https://agile-world.news/ Agile World Institute https://agile-world.institute/ and Agile World Resources which is five separate initiatives joined together into one digital experience https://agile-world.org/ and Think Agile an agile think tank https://agile-world.info/. Agile World now Incorporated and is based in California and continues to grow. Agile World Broadcast Media talk show has been set up along language and communication lines and is now available on Amazon as a free podcast https://www.amazon.co.uk/item_name/dp/B08JK3MBDL/

He is an avid learner and polymath from school to Ravensbourne College of Art and Design, Middlesex University and later Napier University his knowledge sits across design, engineering, science and the humanities. He is best known for launching new business capabilities or optimizing existing ones and provides consultancy service globally.

Karl A L Smith is a prolific writer in spite of his dyslexia, his blog is widely reposted and syndicated https://karlsmith.info/. He has been recognised for his work to date by the British Computer Society with a Fellowship FBCS.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Edinburgh
Speaking Topics: Business Agility, Servant Leadership, Digital Transformation, Service Design, Customer Experience, IoT, User Experience

Speaking Fee $10,000 (In-Person)

Karl A L Smith Points
Academic 75
Author 1484
Influencer 434
Speaker 106
Entrepreneur 1240
Total 3339

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Featured Videos

Karl Smith - Business Agility- When Failure is Good
October 01, 2022
Karl Smith, Polymath, Influencer, Authority UX UI, AI, IoT
October 01, 2022
Agility in business Karl A L Smith talks to Engati CX
October 01, 2022

Featured Topics

Business Agility coexisting hierarchy and networks to accelerate business

Business Agility building flexibility into the business DNA, customer and staff engagement and ability to adapt regardless of the situation. Observable through meticulously defining and organizing the structure of companies, creation of unified job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity. Supporting the making of strategic decisions with regard to company hierarchy and personnel infrastructure.

VC and PE Transformation Strategy

Venture Capital and Private Equity strategy consulting for Digital Transformation, Organisational Design, Customer Experience Propositions. A niche consultancy involved in creating future proofed companies, businesses and organisations who are fully aligned and therefore engaged with their customers, clients and business ecosystems. We support company decision making on business optimization, service integrations and exit strategies that underwrite high impact investment and value realization.

Customer value Optimization requires knowledge and insight (data analytics) in the right mix

Machine to machine engagement and interaction is logical and mappable with simple analytics, humans are not. Humans operate as wildcards in complex and often unconnected systems, how can they be understood and facilitated as they move through their engagement lifecycle to optimize value?

Company Information

Company Type: Enterprise
Business Unit: Agile World is a Corporation based in California that is creating free Agile education and training
Theatre: Global
Media Experience: 28 years
Last Media Training: 09/12/2012
Last Media Interview: 11/25/2021

Areas of Expertise

5G 31.82
Agile 100
AI 31.39
Analytics 30.87
AR/VR 31.31
Autonomous Vehicles 32.14
Big Data 40.85
Blockchain 39.76
Business Continuity 32.07
Business Strategy 40.73
Change Management 53.72
Cloud
CRM 42.38
Cryptocurrency 31.64
Culture 34.25
Customer Experience 67.90
Customer Loyalty 45.91
Cybersecurity 30.15
Design Thinking 36.80
Digital Disruption 36.83
Digital Transformation 46.76
Diversity and Inclusion
EdTech 51.90
Emerging Technology 35.17
Entrepreneurship 33.74
ERP 30.06
FinTech 35.07
Future of Work 100
GovTech 36.32
Health and Safety 30.35
Health and Wellness 38.33
HealthTech 31.61
HR 31.05
Innovation 33.76
IoT 42.63
Leadership 37.40
Lean Startup 44.61
Legal and IP 36.05
Management 31.64
Mental Health 32.95
Mergers and Acquisitions 33.06
Mobility 33.89
Predictive Analytics 32.52
PropTech 30.79
Retail 31.18
Risk Management 32.70
Social 50.17
Startups 42.11
Sustainability 31.19
Ecosystems 30.14
Public Relations 42.20
Smart Cities 30.69
DevOps 34.20
Project Management 30.53

Industry Experience

Aerospace & Defense
Automotive
Consumer Products
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Hospitality
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Retail
Telecommunications
Travel & Transportation
Utilities

Publications

4 Academic Awards
MSc Master’s Degree | Interactive Technologies for eCommerce
Napier University
June 23, 2006
Information Management, organisation and management theory & approaches to knowledge management.

Web Design and Development, user-centred approach, site management, marketing and security issues.

Database Systems, DB architecture, analysis and implementation.

Interactive Systems Design, user-centred design, usability paradigms and principles, design envisioning techniques, prototyping techniques and reporting of contexts in interactivity on HCI.

Business Transformation technology and business transformation, socio-technical systems, process mapping and activity theory.

E-Commerce, E Business strategy, ERP, CRM, Ethical/legal and regulatory frameworks, effective e-business systems development and deployment.

Very Large Databases, data warehouses (DataMart), Data Mining, Analytics, Online Analytical Processing (OLAP), web browsers and search engines, optimisation, recovery and backup (resilience and continuity), database connectivity technologies.

Tags: Digital Transformation, Emerging Technology, Change Management

Postgraduate Certificate in Design and Technology Education
Middlesex University
June 16, 1989
Technology has become fundamentally important to art, design and culture and the skills associated with the once-separate creative and technical worlds increasingly overlap. This is a highly practical course with an emphasis on collaboration and experimentation. You will benefit from your lecturers creative, academic and technical expertise, and you'll be encouraged to step out of your comfort zone and tackle something new.

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Tags: Digital Transformation

BA Bachelor’s Degree | Three Dimensional Design
Middlesex University
June 17, 1988
Interdisciplinary course producing a sound knowledge of 2D and 3D practice and workshop skills, including;
• Construction in wood, metal, plastics, ceramics and glass.
• Graphic techniques in computing with Mac2, Quantel Paintbox and CAD.
• Hands-on, creative and innovative design development in both a collaborative and individual approach.
• Responding to a real social situations or client requirement through structured projects.

Tags: Design Thinking, Innovation, Entrepreneurship

Foundation Course in Three Dimensional Design
Ravensbourne College of Design and Communication, Chislehurst
June 13, 1985

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Tags: Customer Experience, Design Thinking, Digital Transformation

4 Advisory Board Memberships
Agile20Reflect Festival
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September 14, 2020
A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

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Tags: Agile, Business Strategy, Leadership

Houston We Have
Houston We Have
October 13, 2019
Houston We Have uses patented augmented intelligence software, data science, and commercial insight to help organisations make better decisions, at speed and without bias.

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Tags: AI, Business Strategy, Customer Experience

Managing Director of Startup Decision Point AI
Market Screener | Veriluma
June 11, 2019
Veriluma establishes UK business unit

Veriluma Limited (ASX: VRI, Veriluma or Company), one of Australia's leading Artificial Intelligence companies providing prescriptive analytics software solutions, is pleased to announce the establishment of a business unit, Decision Point, in the UK.

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Tags: AI, Startups, Predictive Analytics

The Hivemind Network
Crunchbase
October 28, 2017
A network where world class business, technology and design experts and entrepreneurial micro-firms work together

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Tags: Digital Transformation, Future of Work, Agile

2 Analyst Reports
Agile World Public Charity Annual Activity Report 2021
Agile World / Agile World
January 31, 2022
It's now been one full year since Agile World started on the 31st of January 2021. In that time Agile World has become a philanthropic 501(c)(3) Public Charity and Incorporated as a nonprofit in California focused on multilingual free agile entertainment and education resources. The charity is run by volunteers for the benefit of humanity and continues to grow and facilitate people all over the world.

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Tags: Leadership, Future of Work, Agile

Agile World Announces 501(c)(3) Nonprofit Status as Philanthropic Public Charity
PRLog / PRZen
January 05, 2022
Agile world announces 501(c)(3) nonprofit status to enable philanthropic mission. Agile world incorporated provides support to initiatives that create free agile entertainment, educational programs, resources and thought leadership

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Tags: Startups, Future of Work, Agile

248 Article/Blogs
NatWest Ways of Working Agile Transformation History
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November 17, 2022
Ways of Working Agile Transformation at NatWest (The Royal Bank of Scotland) It’s about time that someone wrote
The post NatWest Ways of Working Agile Transformation History appeared first on Karl A L Smith Blog.

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Tags: Agile, Change Management, DevOps

A chat on Personal Agility
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October 27, 2022
Agile World distributed by the Agile World Broadcast Network
Cynthia and Sabrina find themselves on their own today, as Bel is on holiday. Both women are often asked how they juggle multiple Agile World shows, their consulting business, and their personal lives. So, today they decided to chat about.

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Tags: Agile, Digital Transformation, Future of Work

Agile World with Adrian Payne author of Agile Beyond IT
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October 27, 2022
Agile World distributed by the Agile World Broadcast Network
Sabrina C E Bruce and Karl A L Smith talk with Adrian Payne a project professional from the 1980’s to to present day. Author of Agile Beyond IT, Adrian looks into case studies of agile use and points out the...
The post Agile World w

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Tags: Agile, Digital Transformation, Future of Work

Produtização do GloboPlay
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October 27, 2022
Agile World distributed by the Agile World Broadcast Network
No episódio touxemos o tema produtização. isso mesmo Product Management dentro do Agile World! E nada mais, nada menos do que falando da jornada da Globo como Mediatech., com uma galera incrivel! Entrevistados: Daniel Monteiro – h

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Tags: Agile, Digital Transformation, Future of Work

Persönlichkeits und Typentests in agilen Teams mit Richard Hossiep
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October 17, 2022
Agile World distributed by the Agile World Broadcast Network
Welchen Mehrwert haben eigentlich Persönlichkeits und Typentests für die Entwicklung agiler Teams? Wenn das jemand beantworten kann, dann ein Psychologe, der auch zu diesem Thema promoviert hat. Und deshalb haben unsere Co-Moderatoren El

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Tags: Agile, Digital Transformation, Future of Work

What is an Agile Coach?
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October 13, 2022
Agile World distributed by the Agile World Broadcast Network
Cynthia, Sabrina and Bel frankly tackle the topics you should be having with an Agile Coach, but probably aren’t. Have a laugh with your coffee as they put a sassy spin yet another Agile topic. Today’s show focuses on the...
Th

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Tags: Agile, Digital Transformation, Future of Work

Customer eXperience na Indústria
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October 13, 2022
Agile World distributed by the Agile World Broadcast Network
Nesse episódio conversamos com executivos da DUTEX e descobrimos como a empresa está sempres pronta para receber ideias e transformá-las em produtos incríveis, elaborando produtos nas mais variadas aplicações em extrusão e injeção

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Tags: Agile, Digital Transformation, Future of Work

Agile Transformation at News UK
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October 05, 2022
Agile World distributed by the Agile World Broadcast Network
Agile World is delighted to welcome the Agile Transformation Team from News UK to highlight their recent and future work with JCURV. This is very much in the context of the State of Agile Culture Report supported by the Agile...
The post A

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Tags: Agile, Digital Transformation, Future of Work

Contexto é essencial !
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September 29, 2022
Agile World distributed by the Agile World Broadcast Network
Nesse episódio Antonio Polo

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Tags: Agile, Digital Transformation, Future of Work

Causos de uma jornada ágil
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September 15, 2022
Agile World distributed by the Agile World Broadcast Network
Nesse episódio, André Suman comparrtilha sobre sua trajetória profissional, incluindo alguns “causos” mega interessantes! Entrevistado: André Suman – https://www.linkedin.com/in/andresuman/ Co Hosts Carla Krieger Victor P

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Tags: Agile, Digital Transformation, Future of Work

Agile Softwareentwicklung in Crypto-Startups vs Enterprise
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September 12, 2022
Agile World distributed by the Agile World Broadcast Network
Du findest den Crypto-Bereich spannend und fragst dich, wie Softwareentwicklung in Crypto-Startups läuft? Dann ist diese Folge für dich: In dieser Folge teilt Marcel Nellesen seinen Werdegang vom Wirtschaftsinformatiker zur Position als

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Tags: Agile, Digital Transformation, Future of Work

Being Agile
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September 05, 2022
To really understand Agile we needs to understand where it came from. Agile Problem Statements – what were
The post Being Agile appeared first on Karl A L Smith Blog.

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Tags: Agile, Change Management, DevOps

Agile World Community Hub
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August 18, 2022
Agile World distributed by the Agile World Broadcast Network
The Agile World Charity Communities initiative has emerged with the goal of boosting collaboration between communities that contribute to society based on the principles of Agility (“being agile”), as a kind of Hub of Communiti

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Tags: Agile, Digital Transformation, Future of Work

Agile World in the top 100 Podcasts
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August 02, 2022
Agile World distributed by the Agile World Broadcast Network
Agile World Podcast talk show from Agile World Broadcast Network, Los Angeles, California is about the current issues and opportunities in Agile, with guests from across the globe. There are now ten talk shows in ten languages. We have a..

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Tags: Agile, Digital Transformation, Future of Work

Agile is not a Project Management Methodology
Karl A L Smith
July 18, 2022
This is fundamental to understand what Agile is, the benefits it delivers and how to implement it. Agile is fundamentally about moving to a trust relationship with staff and evolving past the industrial revolution practice of overseers for ignorant and unskilled workers.

Agile does not have Projects or Programs

Agile is a methodology to create and start the continuous delivery of work. Agile enables the solving of complex problems by breaking the work down into small chunks of (financial, functional, regulatory or reputational) value and delivering them in a consistent flow. Projects and Project Managers are replaced by a team run self-service backlog. The Scrum Master is an activity and not a role which can be done by any team member to facilitate agile practices and events (like the daily stand up). A key indication of the adoption of agile is less management of all kinds, no program management, no project managers and no team management.

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Tags: Agile, Change Management, Future of Work

Introduction to Agile from forthcoming Essential Agile book
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July 17, 2022
This is fundamental to understand what Agile is, the benefits it delivers and how to implement it. Agile is fundamentally about moving to a trust relationship with staff and evolving past the industrial revolution practice of overseers for ignorant and unskilled workers.
The post Introduction to Agi

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Tags: Agile, Change Management, DevOps

Agile World Appoints Director of Communities
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April 22, 2022
Agile World tem o prazer de anunciar a nomeação de Carla Krieger como nossa Diretora de Comunidades e um portfólio de atividades onde a Agile World continuará sua missão de facilitar e apoiar diversas comunidades focadas na descoberta e educação para todos os seres humanos. Agile World Vision

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Tags: Agile, Digital Transformation, Future of Work

Agile World Appoints Editor in Chief of Agile World Publishing
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April 22, 2022
Agile World is excited to announce the appointment of Philip Rogers as the Editor in Chief of Agile World Publishing as it expands into new and more ambitious publishing activities supporting diverse communities focused on discovery and education for all humans. Agile World Vision is to provide free

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Tags: Agile, Digital Transformation, Future of Work

Story Points are an Estimation of Complexity not Time
Polymath Knowledge
April 01, 2022
For those that know this about Story Points, none of this post will be surprise, but given the current crop of consultants talking about delivering capabilities and features using story points I think it’s time to restate this simple fact; Story Points are an Estimation of Complexity not of Time

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Tags: Agile, Change Management, Future of Work

Karl Smith Resignation from Huawei KOL Program
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March 05, 2022
Effective from Saturday the 5th of March I resigned from the Huawei KOL Program, due to both China’s
The post Karl Smith Resignation from Huawei KOL Program appeared first on Karl A L Smith Blog.

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Tags: Agile, Customer Experience, Future of Work

Getting out of Survival Mode and into Success Mode using Agile
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February 22, 2022
Katrina is an experienced Project Manager with a Masters Degree in Digital Marketing and a background in Communications.
The post Getting out of Survival Mode and into Success Mode using Agile appeared first on Be Agile World.

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Tags: Future of Work, Agile, Change Management

Julia Shipitsina-Buchholz Co-host
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February 16, 2022
Julia Shipitsina-Buchholz is a Co-host of the Agile World English show and volunteer. She is marketing strategist, consumption anthropologist, neuroscience phd researcher, Certified Executive Business Agility Strategist with in-house experience working with such global brands as SAMSUNG, L’OREAL,

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Tags: Agile, Digital Transformation, Future of Work

Agile World Français entrevue avec Francis Laleman
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February 09, 2022
Agile World distributed by the Agile World Broadcast Network
Connaissez-vous le rapport entre une cour de récréation et l’agilité? Pour Francis Laleman, tout part de la complémentarité entre curiosité et ouverture. C’est le moment où on cesse d’être sûr, dit-il; le moment où l’on d

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Tags: Agile, Change Management, Future of Work

Porque os agilistas sempre sorriem
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February 08, 2022
Agile World distributed by the Agile World Broadcast Network
Neste episódio buscamos entender algumas caraterísticas comuns aos agilitas, o que nos levou a questão de “Porque os agilistas sempre sorriem!”. Com a ajuda de nossa convidada, em um papo super bem humorado, investigamos res

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Tags: Agile, Change Management, Future of Work

Marc Danziger Leaders as Coaches
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February 08, 2022
Agile World distributed by the Agile World Broadcast Network
Should knowledge workers be coached or managed? Marc Danziger joins Agile World to discuss the new leadership technique of coaching. We often hear about Empowered Teams but still see people being micromanaged. Marc brings a frank and refre

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Tags: Agile, Change Management, Future of Work

2022 sorry I was busy in 2021
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February 06, 2022
Hello, sorry I was away for most of 2021, although I published a few books, supported a global
The post 2022 sorry I was busy in 2021 appeared first on Karl A L Smith Blog.

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Tags: Agile, Customer Experience, Future of Work

Holokratie und Unternehmenskultur im Startup?! Interview mit Robin Roschlau
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February 03, 2022
Agile World distributed by the Agile World Broadcast Network

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Tags: Agile, Change Management, Future of Work

Rocío Briceño Social Impact Agile
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February 01, 2022
Agile World distributed by the Agile World Broadcast Network
Rocío Briceño joins Agile World to chat about how Agility can solve social issues around the world. Social Impact Agile is a movement founded by Rocío Briceño with active participation by Alistair Cockburn and Gerardo Blizter. Learn wh

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Tags: Agile, Change Management, Future of Work

Agile World Public Charity Annual Activity Report 2021
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January 31, 2022
Agile World distributed by the Agile World Broadcast Network
Agile World Annual Activity Report 2021 It’s now been one full year since Agile World started on the 31st of January 2021. In that time Agile World has become a philanthropic 501(c)(3) Public Charity and Incorporated as a nonprofit i

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Tags: Innovation, Future of Work, Agile

What’s an Agile Coach?
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January 31, 2022
Agile World distributed by the Agile World Broadcast Network
On the Agile World Coffee Chat, we go deep and have the conversations that you should be having with your Agile Coach, but probably aren’t. On our premiere episode, Cynthia Kahn and Carol Dekkers start at the beginning and talk...
Th

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Tags: Innovation, Future of Work, Agile

Agile World Annual Activity Report 2021
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January 31, 2022
Agile World Annual Activity Report 2021 It’s now been one full year since Agile World started on the 31st of January 2021. In that time Agile World has become a philanthropic 501(c)(3) Public Charity and Incorporated as a nonprofit in California focused on multilingual free agile entertainment

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Tags: Agile, Future of Work

Agile World is expanding into fourteen new languages in 2022
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January 26, 2022
Agile World distributed by the Agile World Broadcast Network
Agile World Broadcast Network was born during the first Agile20Reflect Festival is growing and is looking for show hosts who will run the show in the following languages based upon our current audience demographics. Română Italiano Neder

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Tags: Digital Transformation, Future of Work, Agile

Agile World Français entrevue avec Émilie de Carufel
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January 26, 2022
Agile World distributed by the Agile World Broadcast Network
Émilie de Carufel et l’art de challenger le statu quo. Elle est coach en innovation, alias gestionnaire de projet et sa première rencontre avec l’agilité fut…intéressante mais tiraillante. Enfin une nouvelle façon de faire

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Tags: Innovation, Future of Work, Agile

Comece pelas pessoas
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January 25, 2022
Agile World distributed by the Agile World Broadcast Network
Neste episodio tivemos a oportunidade de trazer a escritora, psicóloga e agilista Ligia Pinheiro que nos brindou com uma visão da importância das pessoas em todo o contexto do trabalho, como isso impacta o ambiente de trabalho dentro da

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Tags: Innovation, Future of Work, Agile

Visual Scribe at Work
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January 25, 2022
Agile World distributed by the Agile World Broadcast Network
If “A picture is worth 1,000 words”, why do we spend so much time writing transcriptions and taking notes? Come join Ashanti Gardner in a fun-filled episode as we introduce the concepts of Graphic Recording. Ashanti Gardner’s amazing

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Tags: Innovation, Future of Work, Agile

Agile World 呼吁讲中文的敏捷者为全球观众举办敏捷脱口秀
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January 21, 2022
Agile World distributed by the Agile World Broadcast Network
Agile World 已经成为一种现象,我们自由分享知识的愿望已经引起了社会的共鸣。 敏捷世界第二大全球受众是讲中文的人,我们希望让他们更容易获得知识和见解。 联系我们成为主持

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Tags: Innovation, Future of Work, Agile

Kathy G. Berkidge Mindful Agility
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January 19, 2022
Agile World distributed by the Agile World Broadcast Network
We often hear, “Agile is a Mindset” but rarely do we define it. Kathy G. Berkidge discusses Mindfulness and how to help teams achieve greatness through being Mindful. https://www.linkedin.com/in/kathy-berkidge/detail/recent-activity/po

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Tags: Innovation, Future of Work, Agile

Agile World joins PayPal Giving Fund
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January 12, 2022
Agile World is happy to announce that the PayPal Giving Fund has accepted our application to join the fund https://www.paypal.com/us/fundraiser/charity/4495526 PayPal Giving Fund helps people support their favorite charities online. We receive donations through PayPal, eBay, and other technology pla

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Tags: Agile, Future of Work

Navegando no Mar da Agilidade
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January 11, 2022
Agile World distributed by the Agile World Broadcast Network
Neste Episodio o trazemos o CFO da multinacional ZEISS Vision Care para contar como a sua experiência no uso de métodos ágeis impactou a forma como a ZEISS performa em suas entregas e também dar um overview e como suas...
The post Nave

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Tags: Agile, Customer Experience, Future of Work

Goodbye 2021 you were Fantastic
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December 29, 2021
I was taught growing up to be thankful for the good things and to move past the bad,
The post Goodbye 2021 you were Fantastic appeared first on Karl A L Smith Blog.

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Tags: Agile, Customer Experience, Future of Work

Happy Holidays from our Founders
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December 24, 2021
Our Agile World charity Founders Sabrina C E Bruce and Karl A L Smith would like to say thank you to everyone involved in what has been a busy and fulfilling year. Thank you and Happy Holidays to everyone. Carol Dekkers, April Jefferson, Angela Thornburgh, Ana Lobo, Jessy Drewsen, Dr Miriam Sasse, J

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Tags: Agile, Future of Work

Happy Holidays from the Agile World Team 100th Show
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December 20, 2021
Agile World distributed by the Agile World Broadcast Network
We want to thank all those who have supported the show throughout 2021, our viewers, subscribers, guests and our now massive team. Carol Dekkers, April Jefferson, Angela Thornburgh, Ana Lobo, Jessy Drewsen, Dr Miriam Sasse, Janna Philipp,

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Tags: Agile, Customer Experience, Future of Work

Agile World Indie talks with Anurag Shrivastava
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December 18, 2021
Agile World distributed by the Agile World Broadcast Network
Agile World Indie talk with Anurag Shrivastava about the exciting history of Access Agile from the Agile20Reflect Festival and the commitment it takes to create two free Agile festivals in one year. He also talks about the entrepreneurial

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Tags: Agile, Customer Experience, Future of Work

Customer Experience in a Pandemic
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December 18, 2021
The first thing to really understand is that this pandemic is not new, while the conditions are flexing
The post Customer Experience in a Pandemic appeared first on Karl A L Smith Blog.

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Tags: Agile, Customer Experience, Future of Work

Agile World Co-Founder talks to Engati CX about Agility in Business
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December 15, 2021
Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some examples of Agility in Business. He also talks about the next normal and agile working and how HR can help other departments become Agile. Engati is the world’s leading multilingual Digital CX platfo

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Tags: Agile, Future of Work

Agility in business Karl A L Smith talks to Engati CX
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December 15, 2021
Karl A L Smith Co-Founder of Agile World talks about what Is an Agile Organization and shares some
The post Agility in business Karl A L Smith talks to Engati CX appeared first on Karl A L Smith Blog.

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Tags: Agile, Customer Experience, Future of Work

DevOps
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December 06, 2021
Any organization that produces software can only realize value from that software if it is consistently available to
The post DevOps appeared first on Be Agile World.

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Tags: Agile, Change Management, Future of Work

Cynefin Framework
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December 06, 2021
Organizational decision-makers can benefit from taking lessons from other disciplines, such as complexity science and systems theory. Using
The post Cynefin Framework appeared first on Be Agile World.

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Tags: Agile, Change Management, Future of Work

Flow
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December 05, 2021
In knowledge work, and also in work contexts such as manufacturing, it is desirable for work items to
The post Flow appeared first on Be Agile World.

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WIP Limit
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December 05, 2021
In Lean systems, it is important to identify the maximum number of items allowable in each stage of
The post WIP Limit appeared first on Be Agile World.

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WIP – Work in Progress
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December 05, 2021
In Lean systems, an important metric is how many work items are in an unfinished state. In Lean
The post WIP – Work in Progress appeared first on Be Agile World.

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Theory of Constraints
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December 05, 2021
In Lean Systems, it is important to identify the most important factor that slows down work in a
The post Theory of Constraints appeared first on Be Agile World.

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Knowledge Workers
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December 05, 2021
In many organizational contexts, there are workers whose main contribution is the application of knowledge, as opposed to
The post Knowledge Workers appeared first on Be Agile World.

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Knowledge Work
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December 05, 2021
Some forms of human endeavor are based on ideas and creativity where value comes from knowledge instead of
The post Knowledge Work appeared first on Be Agile World.

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Mob Programming
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December 05, 2021
Some teams choose to have all their developers work on solving the same problem simultaneously. Mob programming, or
The post Mob Programming appeared first on Be Agile World.

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Collective Code Ownership
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December 05, 2021
A hallmark of Agile software development teams is the notion that any developer can contribute to the code
The post Collective Code Ownership appeared first on Be Agile World.

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Dr Karen Smith Advisory Board Member
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November 24, 2021
Dr Karen Smith Advisory Board Member, Education Advisor at Agile World and volunteer. Former Deputy Head of the CASS School of Art, London. Specialising in education management, widening participation, positive student experience including public events, work related learning, quality enhancement, m

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Walter Jennings Advisory Board Member
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November 24, 2021
Walter Jennings Advisory Board Member at Agile World and volunteer. Developing and building the corporate reputation at HashKey Group, the digital asset leader. Focused on raising awareness and understanding of digital assets, financial technology, and the benefits of regulation. Responsible for c

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Carol Dekkers Co-host
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November 24, 2021
Carol Dekkers Co-host of the Agile World Better English show and volunteer. LinkedIn: https://www.linkedin.com/in/caroldekkers/
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April Jefferson Co-host
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November 24, 2021
April Jefferson Co-host of the Agile World Better English show and volunteer. LinkedIn: https://www.linkedin.com/in/soulcraftswoman/
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Comic Agile with Meet Luxshan Ratnaravi & Mikkel Noe-Nygaard S05 E01
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October 12, 2021
Agile World is the Agile talk show
Comic Agile is when agility meets reality in a fun and entertaining way. Meet Luxshan Ratnaravi & Mikkel Noe-Nygaard who may have created the most lighthearted look at agile transformation. If you’re a fan of Dilbert, the office or just...
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The Leadership of Feedback by Oana Juncu
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October 11, 2021
Agile World is the Agile talk show
Agile Human Systems by  Oana Juncu While Feedback is overrated term today, it is still a powerful posture to demonstrate leadership. This is a brief presentation of the feedback as an art of Leadership workshop I offer.
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Erin Randall, Agile in the Academy, Agile World News s04 e12
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October 05, 2021
Agile World is the Agile talk show
Erin Randall discusses “Agile in the Academy” to help education and research organizations deliver proposed results after getting grants. What do you do once you’ve received a research grant? Hopefully, you manage the money and deliver on the prop

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Michael Turner on Agile Weight Loss S4 E11
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September 30, 2021
Agile World is the Agile talk show
Michael Turner on Agile Weight Loss. First he shares his agile journey from tech support to accidental product manager and briefly mentions imposter syndrome. Michael talks about how he used agile to lose 5 lbs of weight. How he broke...
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Influence without Authority, Agile World Better English s04 e10
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September 28, 2021
Agile World is the Agile talk show
How do you influence without authority? Influence comes in many different forms and is not the same as authority. Transformation requires winning the hearts and minds of others and this is only done through creating a common vision for a...
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Agilidad HR y Auto Liderazgo Temporada 1 Episodio 5
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September 27, 2021
Agile World is the Agile talk show
¿Cómo la agilidad puede ser incorporada en áreas de HR? ¿Qué tan necesario es el auto liderazgo en la agilidad? Te gustaría conocer más… entonces no puedes perderte esta nueva entrevista de Agile World en Español! Tuvimos la oportunidad de...
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Agile@Home Agile World News Better English S04 E07
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September 14, 2021
Agile World is the Agile talk show
What is Agile@Home? Listen to Tremillia Highsmith Williams as she describes her journey of applying agile practice with her family. It doesn’t matter if you’re focused on homework, shopping or getting kids to the soccer games, Agile@Home is a practical.

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Deepdive on Agile Mindsets Agile World Hot Topic S4 E5
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September 02, 2021
Agile World is the Agile talk show
Darren Thatcher deepdive on Agile Mindsets Agile World Hot Topics with our hosts Sabrina C E Bruce and Karl A L Smith talk with Darren Thatcher https://www.linkedin.com/in/darren-thatcher/ with Deepdive on Agile Mindsets, about the complexity around agile mindsets,

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Agile World with Darren Thatcher S4 E3
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August 26, 2021
Agile World is the Agile talk show
Agile World Hot Topics with our hosts Sabrina C E Bruce and Karl A L Smith talk with Darren Thatcher https://www.linkedin.com/in/darren-thatcher/ talking about his Agile journey Darren Thatcher, it’s about delivery It is also about listening By enabling liste

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Nightmare User Stories, Agile World Better English s04 e02
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August 24, 2021
Agile World is the Agile talk show
Agile World Better English discusses Nightmare User Stories on Friday the 13th with Arlen Bankston and David Bulkin. Learn how to avoid Nightmare User Stories and how Agility has evolved over the past 20 years with these brilliant early adopters...
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Potenciando Agilidad y Talento Temporada 1 Episodio 4
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August 19, 2021
Agile World is the Agile talk show
Potenciando Agilidad y Talento. Gestión del Talento y Agilidad son 2 temas que se pueden potenciar enormemente, de acuerdo a lo que nos contó Sylvia de Hohberg, de Uruguay. Sylvia es una experimentada Coach, que ha liderado áreas de Personas...
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OKRs for the truth about KPIs Agile World Hot Topic S4 E1
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August 19, 2021
Agile World is the Agile talk show
OKRs for the truth about KPIs Agile World Hot Topics with our hosts Sabrina C E Bruce and Karl Smith talk with Anthony Coppedge talking about OKRs and their relationship to KPIs, metrics are mentioned and milestones and the problems...
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What is Agile 2? Agile Worlds News Better English S03 E12
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August 17, 2021
Agile World is the Agile talk show
Agile World Better English discusses Agile 2 with authors Lisa Cooney and Philippa Fewell. Come get your burning questions answered. What is Agile 2? How has agile evolved over the past 20 years? Why should is Agile 2 important? Will...
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SXSW Agile World a Knowledge Culture Catalyst
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August 10, 2021
Agile World is the Agile talk show
SXSW Conference Agile World Agile World a Knowledge Culture Catalyst PLEASE VOTE UP Agile World a Knowledge Culture Catalyst for the SXSW Conference on PanelPicker (requires account). Cynthia, Sabrina, Steve and Karl are running an Agile Coaching session for anyone

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SXSW EDU Conference Agile World Education through Shared Experience
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August 10, 2021
Agile World is the Agile talk show
SXSW EDU Conference Agile World Education through Shared Experience PLEASE VOTE UP for Agile World Education through Shared Experience for the SXSW EDU Conference on PanelPicker (requires account). Sabrina and Karl want to hold a meet up to talk about...
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Wicked Problems with Joanne Stone S3 E11
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August 10, 2021
Agile World is the Agile talk show
Agile World News Better English with our hosts Cynthia Kahn and Steve Moubray talk with “Wicked” Joanne Stone and how’s she’s applying Agility to Wicked Problems. From the moon to vaccines, learn how Wicked Problems are whipped into shape by...
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Impactful Products with Jason Hall
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August 03, 2021
Agile World is the Agile talk show
Impactful Products with Jason Hill on the Agile World Better English with our hosts Cynthia Kahn and Steve Moubray. They discuss with Jason Impactful Products and how they affect customer’s lives. Instead of how busy we can keep people, let’s...
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Agile Metrics are a View
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August 03, 2021

Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during Agile Transformation activities or BA

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Agile does not Scale
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August 03, 2021

Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions of Scaling Scaling technique is a method of placing respondents in continuation of gradual change in the pre-assigned values. All the scaling techniques are based on four pillars, Or

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Agile does not Reduce Headcount
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August 03, 2021

Agile Transformation and Change Agile does not Reduce Headcount no matter who tells you that, this view sets the scene for failure. Unfortunately it’s a lie, best left to marketing materials and companies desperate for work. People who make the claim to reduce headcount using Agile essentiall

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Agile Metrics are a View
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July 29, 2021
Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during Agile Transformation activities or BAU

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Tags: Agile, Customer Experience, Future of Work

Agile Metrics are a Data View
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July 29, 2021
Agile Metrics are a data view from several metrics at once in order to establish validated information from
The post Agile Metrics are a Data View appeared first on Karl A L Smith Blog.

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Agile World Better English Version Opening Act
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July 27, 2021
Agile World is the Agile talk show
Agile World News is expanding to multiple versions of English. The founders and original hosts, Sabrina C E Bruce and Karl Smith wanted someone to aid a much larger group of English speakers engage with Agile World and asked Cynthia...
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Agile does not Scale
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July 27, 2021
Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions of Scaling Scaling technique is a method of placing respondents in continuation of gradual change in the pre-assigned values. All the scaling techniques are based on four pillars, Ord

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Agile does not Scale it Consumes
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July 27, 2021
Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions
The post Agile does not Scale it Consumes appeared first on Karl A L Smith Blog.

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Agile World with Padmini Nidumolu in Gender Inclusion is a Business Imperative S3 E8
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July 20, 2021
Agile World is the Agile talk show
Gender Inclusion is a Business Imperative on Agile World with our hosts Sabrina C E Bruce and Karl Smith talk with Padmini Nidumolu https://www.linkedin.com/in/padmini-nidumolu/ men hold 62% of management and leadership positions while women just 38%. Many companie

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Impulsando la agilidad a nivel estratégico, Serie 1, Episodio 3
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July 15, 2021
Agile World is the Agile talk show
Impulsando la agilidad a nivel estratégico, Agile World en Español Serie 1, Episodio 3 ¿Te has preguntado cómo llevar la agilidad a nivel estratégico?, ¿cómo trabajarla con el C-Level?, ¿qué barreras pueden presentarse en ese desafío?… Si es así, n

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Agile does not Reduce Headcount
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July 13, 2021
Agile Transformation and Change Agile does not Reduce Headcount no matter who tells you that, this view sets the scene for failure. Unfortunately it’s a lie, best left to marketing materials and companies desperate for work. People who make the claim to reduce headcount using Agile essentially

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Tags: Agile, Customer Experience, Future of Work

Agile World Inc. celebrating 15 years since incorporation
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June 09, 2021

Agile World Inc. celebrating 15 years since incorporation. We should have shared this at the beginning of the years but we were all rather busy. In 2021 Agile World Inc. celebrating and will be 15 years old so we would like to thank our current clients and associates, our past employees in the USA

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An Agile World is Possible in Enterprises
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June 04, 2021
An Agile World is Possible in Reality based and Dream based Enterprises as its not a framework but a cadence. An Agile World is based upon a cadence that ties all activities together to create an operating rhythm whereas individual frameworks are focused on practice adoption. This single difference

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An Agile World is Possible in Enterprises
Agile World Inc.
May 31, 2021
An Agile World is Possible in Reality and Dream Enterprises as its not a framework but a cadence.

Agile World is based upon a cadence that ties all activities together to create an operating rhythm whereas individual frameworks are focused on practice adoption. This single difference establishes a critical path for interaction and working practices that supersedes an absolute practice of one way of working and embraces the true chaos of all ways of working, but focuses on alignment not conformity.

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Tags: Future of Work, Agile

Dyslexia SuperPowers by Karl Smith, Sabrina C E Bruce and Scott Seivwright
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May 23, 2021

Dyslexia SuperPowers new book due December 2021. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to Dyslexia SuperPowers. People with Dyslexia have SuperPowers

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a short guide to Dyslexia SuperPowers
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May 22, 2021
Dyslexia SuperPowers new book due December 2021. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to Dyslexia SuperPowers. People with Dyslexia have SuperPowers,

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Tags: Agile, Customer Experience, Future of Work

Ya se viene Agile World en Español!
EntSun News
May 10, 2021
Agile World en Español! Si eres una apasionado por la agilidad y las personas, quieres profundizar tus conocimientos o conocer más de este mundo…¡este espacio es para ti!

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Agile an Unexpected Journey Published
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April 28, 2021
Agile an Unexpected Journey Published This idea for this book Agile an Unexpected Journey was simple in 2020 I thought about how could I celebrate the 20th Anniversary of the signing of the Agile Manifesto in February 2021? Easy I hear you say, not so easy in fact pretty hard to do, because of LIFE,

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Agile an Unexpected Journey
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April 28, 2021

Agile an Unexpected Journey: A Compendium of Agile Biographies This idea for this book Agile an Unexpected Journey was simple in 2020 I thought about how could I celebrate the 20th Anniversary of the signing of the Agile Manifesto in February 2021? Easy I hear you say, not so easy in fact pretty ha

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Tags: Agile, Digital Transformation, Future of Work

Agile World Season 2 Finale Filmed this Week
EntSun News
April 21, 2021
Agile World the Agile talk show is finishing its Season 2 with an interview with the Agile Retrospective King Chris Stone. Agile World is distributed world wide though various free to access technology platforms including YouTube, Spotify, Apple Podcasts, Google Podcasts, Pocket Casts, Anchor, Breaker and Radio Public and social media sites including Facebook, LinkedIn, Twitter, Tumblr and agile-world.news, Medium and Blogger.

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Tags: Agile, Change Management, Future of Work

Agile World
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April 06, 2021
Agile World with our hosts Sabrina C E Bruce and Karl Smith talk with Dhanusha Gokhool and Harold Campbell about their Agile journeys and about their new meetup in Mauritius, Agile Mauritius https://www.meetup.com/agile-mauritius/  The Agile20Reflect Festival is in the past but the momentum it cre

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a short guide to Human Stagnation
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March 30, 2021
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Human Stagnation 1920 to 2020 100 Years of Stasis. This new book will look into the true state of humanity and human systems. Excerpt I hope this won’

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a short guide to Customer Experience
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March 30, 2021
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end process to support strategy and planning for existing products and

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Tags: Agile, Customer Experience, Future of Work

Agile 20 Reflect Festival 85 Global Ambassadors
PRLog
February 13, 2021
The voluntary Agile 20 Reflect Festival is half way through and the organisation is highlighting the work of its 85 ambassadors

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Tags: Agile, Future of Work, Public Relations

Agile World show at Agile20Reflect Festival
PRLog
February 05, 2021
A daily review of the Agile20Reflect Festival called Agile World has been launched with co hosts Sabrina C E Bruce and Karl Smith

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Tags: Agile, Future of Work, Public Relations

Agile20Reflect Festival Free Global Agile Festival over 550+ Events Starts 31st Jan
Digital Journal / PRLOG
January 27, 2021
Celebrating 20 years of Agile from small beginnings in Scotland a community led Agile Festival is now the largest free Agile festival ever

"We designed the Agile20Reflect Festival to be an open Virtual Market space for the community to come together. Like Ancient Athens come to the Agora and share your agile ideas!! And the Agile community answered the invite. In the festival you will hear many voices the inclusion has been amazing! And every event is treated equally, does not matter if you are a Agile Founding Father in the USA or a Recent Enthusiast from Nigeria all welcome all equally marketed, held up and celebrated!!" Opportunity for all! Scott Seivwright CEO and Trustee

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Tags: Agile, Business Strategy, Future of Work

Agile20Reflect Festival event submission deadline extended to 27th of January
NYenta
January 15, 2021
Due to the overwhelming response and to support the formations of new regional organisations in South America, Africa and Asia the Trustees have agreed to extend the deadline for event submissions to the 27th of January for the Agile20Reflect Festival Calendar.

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Tags: Agile, Ecosystems, Future of Work

Scaled Organizational Agility is the Future of Work in Agile20Reflect Festival
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January 12, 2021
New Ways of Working Programmes are now quite common in major organisations, this talk and conversation is intended to offer a holistic approach to WoW. It is imperative to be holistic in establishing new ways of working as boundaries to old ways of working in portfolio management, finance, ITIL and

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Tags: Customer Experience, Future of Work, Agile

A Scottish Revolution to Re Energise Agile
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January 10, 2021
Regardless of the state of the world or futility that people may feel at this time something tremendous has been started in Scotland that is touching and building up people all across the world. The reflection at this point on what has been a groundbreaking movement is essential to understand itR

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Agile Transformation
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January 06, 2021
The book about Agile Transformation is not theories but real consultancy refined by the experience of working in enterprises with both business and technology leaders and workers. It is aimed at decision makers and to everyone out there who has started or is about to start an Agile Transformation or

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A short guide to Agile Transformation
Medium GlobalFutureofWork
January 06, 2021
This guide to Agile Transformation is more of a Strategy and Planning book than Servant Leadership, Experiments in Ways of Working (due out later in 2021) which focuses on the Tactical and Practical Implementation of Agile Transformation.

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Tags: Agile, Digital Transformation, Future of Work

Storming Norming Performing Agile20Reflect Festival a View from the CTO
Medium GlobalFutureofWork
December 23, 2020
Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile rather than follow others who do Agile. I also don’t want to get involved in the various fights, not because I can’t fight, but because I see no value in those fights. No one owns Agile, regardless if they think they do, it’s been running free and wild too long to be caged.

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Storming Norming Performing Agile20Reflect Festival a view from the wings
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December 19, 2020
Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile rather than follow others who do Agile. I also don’t want to get in

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Tags: Agile, Customer Experience, Future of Work

Combining Agile and UX in Organisational Design for Business Agility and Agile Transformation
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December 10, 2020
While there is now a huge body of work in regard to Agile Transformation much of it has been focused on ‘continuous flow’ and ‘transparent work’ leaving the areas of ‘how to work’ and ‘other people’ in many cases without guidance so they often create anti-patterns that ultimately und

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New Ways of Working the Human Component
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December 09, 2020
The Agile20Reflect Festival will have created a great focus on the past, present and future of Agile in Feb 2021. Taking that impetus to the next level we want to think wider about how we can establish the principles of Agile and leverage them in organisational change and new ways of working. This s

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Combining Agile and UX in Organisational Design for Business Agility and Agile Transformation
Polymath Knowledge
December 02, 2020
Some things to understand before getting into the main article. Agile is based on some very human concepts around how to work and what to value. Some of these concepts are exactly the same as UX and are driven by the same desire for simplicity and functionality.

Agile in its most basic sense is about people, how they work with other people and how to maintain a continuous flow of transparent work. In Agile many people will focus on ‘continuous flow’ and ‘transparent work’ and forget the ‘how to work’ and ‘other people’ negating them to agile ceremonies, frameworks and practices. This of course creates an imbalance in organisations adopting agile, as their focus is not on how it affects people, their sense of worth, emotions and their carefully crafted mental models around work and colleagues as much as changing what work is.

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Tags: Agile, Customer Experience, Future of Work

What is Human Experience in Design?
Polymath Knowledge
November 25, 2020
This is a short glossary to cover the now myriad of terminology related to designing for humans. I expect there to be more as time goes on humans do seem to love reinventing the wheel and then renaming it.

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Tags: Agile, Customer Experience, Digital Transformation

I don’t want to live in America but I do want to work there
Karl Smith
November 08, 2020
One of the things that should have become apparent by now is that no one needs to be physically based in a location to work there. In 2020 the USA is one of the most dangerous places on the planet to live. When considering the current Covid19 pandemic and thinking of the USA all I can think of is a Zombie Apocalypse. But for work the USA has some of the most interesting and innovative companies in the world and that’s where I want to work.

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Tags: Design Thinking, Social, Leadership

Designing for Human Experience Paperback on Amazon
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October 29, 2020
This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put together an anthology of my life and my passion for designing for human experience. I describe what I do as designing for human experience because you can’t design experience as it resides in

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Tags: Agile, Customer Experience, Future of Work

Top 100 Global Thought Leaders and Influencers to follow in 2020 and why!
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October 27, 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. It’s wonderful sounding but what does it actually mean and does it matter at all? https://twitter.com/UserExperienceU https://www.linkedin.com/in/karlsmith2/

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Tags: Agile, Change Management, Future of Work

Top 100 Thought Leaders and Influencers to follow in 2020
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October 25, 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. Well let’s step back a bit from that, I mean it’s wonderful sounding but what does it actually mean and does it matter at all? What are Thought Leaders and Influencers When I first

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Tags: Agile, Customer Experience, Future of Work

Agile an Unexpected Journey Compendium Book
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October 13, 2020
Agile an Unexpected Journey. A Compendium of Agile Biographies How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the fut

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Tags: Agile, Customer Experience, Future of Work

Servant Leadership Experiments in Ways of Working Book
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October 12, 2020
Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startup

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Tags: Agile, Customer Experience, Future of Work

Designing for Human Experience Book
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October 09, 2020
Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try

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Tags: Agile, Customer Experience, Future of Work

UbiNET Use Cases Imagine If The Way We Now Live Became Redundant
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September 03, 2020
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My[...]

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Imagine If The Way We Now Live Became Redundant
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September 02, 2020
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human experience.” Ari and Karl dig into some o

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Tags: Agile, Customer Experience, Future of Work

Globaler Vordenker in Predictive Analytics Karl Smith
LinkedIn
August 11, 2020
Predictive Analytics-Start im Jahr 2019 Decision Point AI und das SaaS-Unternehmen Advanced Analytics AI sind zwar in der Vergangenheit, aber es ist eine Wissensbasis, über die nur wenige Menschen verfügen. Ich schreibe nicht nur über Technologie, digitale Störungen und kundenorientiertes Geschäft, sondern erstelle die Strategie, die Markenwerte und das Zielbetriebsmodell, die HR-Rollen und Karrierewege, Lieferantenverträge, Dienstleistungen und Produkte des neuen Unternehmens, Geschäftsbereichs oder Angebots

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Tags: Customer Experience, Leadership, Predictive Analytics

Global Thought Leader in Predictive Analytics Karl Smith
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July 19, 2020
Predictive Analytics startup in 2019 Decision Point AI and SaaS company Advance Analytics AI may be in the past but its a knowledge base that few people have. I don’t just write about technology, digital disruption and customer engaged business I create the strategy, brand assets and deliver t

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Tags: Agile, Customer Experience, Future of Work

Global Education Publishing Organisational Design and WCMS Solution | Karl Smith's Work
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July 01, 2020
Client Company: Hidden Employees: 6,000 Valuation: €5.000 billion Location: Hidden Technology: WCMS Sector: Publishing Sub Sector: Educational – B2B, B2C, C2C Services Product: Online eCommerce and Private Social Network Background The client had a number of issues with their existing web presence and had tried an failed to resolve them over the years with their technology department

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Tags: Digital Transformation, CRM, EdTech

National Health Service Patient Records System | Karl Smith's Work
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June 30, 2020
Client Company: Hidden Employees: 12,000 Valuation: € 3.8 billion (yearly budget) Location: Hidden (not the United Kingdom) Technology: Hidden Sector: Government Sub Sector: Healthcare Product: Live Patient Records System Background The client wanted to build a healthcare patients records system to be used by clinicians and administrators to both support diagnostics and treatment resourcing for

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Tags: Digital Transformation, HealthTech, Health and Wellness

Fashion Retail move to Ecommerce | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 78,000
Valuation: €7.79 billion
Location: London, UK
Technology: iOS iPad, iPhone
Sector: Retail
Sub Sector: Fashion
Product: Ecommerce

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Tags: Customer Experience, Mobility, Retail

National Driving Rehabilitation and Training System | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 77,000
Valuation: –
Location: London, UK
Technology:
Sector: Government
Sub Sector: Home Office, Ministry of Justice, Policing
Product: Rehabilitation of Offenders

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Tags: Digital Transformation, GovTech, Health and Safety

KYC Private Banking iWatch Next Action Application | Karl Smith's Work
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June 23, 2020
Client Company: Hidden
Employees: 1,929
Valuation: €39.5 billion
Location: Luxembourg, Luxembourg
Technology: iOS iPad, iPhone, iWatch
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC Next Action

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Tags: Mobility, FinTech, Predictive Analytics

Credit Card System for Governments and Global Corporations | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: 69,651
Valuation: $495.426 billion
Location: Minneapolis, USA
Technology: TSYS2
Sector: Financial Services
Sub Sector: Corporate Banking
Product: Payments Credit Card Services

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Tags: Digital Transformation, ERP, FinTech

KYC Private Banking | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: –
Valuation: €223.1 billion
Location: London, UK
Technology: iOS Application
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC

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Tags: Customer Experience, Mobility, FinTech

Treasury Application for Global FMCG Company | Karl Smith's Work
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June 18, 2020
Client Company: Hidden
Employees: 155,000
Valuation: €78.692 billion
Location: London, UK
Technology: Bespoke TMS (Murex, Calypso, Tm5)
Sector: FMCG
Sub Sector: Finance and Asset Management
Product: Treasury

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Tags: Digital Disruption, FinTech, Retail

FMCG Customer Experience Management | Karl Smith's Work
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June 17, 2020
Client Company: Hidden
Employees: 130,000
Valuation: €6.436 billion
Location: San Francisco, USA
Technology: Artificial Intelligence and CX Automation
Sector: FMCG
Sub Sector: Customer Experience Management
Product: Online eCommerce

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Tags: Customer Experience, Predictive Analytics, Retail

Decision Science | Decision Point AI Group
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June 17, 2020
While the standard pathway for Decision Science is to focus on data as a tool to make decisions and solve business problems. Decision Point AI has further augmented the current thinking by adding collated data through an augmented intelligence platform and applying human interpretive algorithms that enable expert context to establish both true meaning and trajectory in a real time manner.

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Tags: Analytics, AI, Predictive Analytics

Thugs and Criminals roam streets of USA as Cops and Looters
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June 03, 2020
As the George Floyd protests take place under the First Amendment rights of US Citizens across the country it is becoming clear that there are thugs and criminals active in the police, national guard, security services and citizens.

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Tags: Agile, Change Management, Future of Work

Ways of Working Organizational Design Service launched Paradigm Interactions | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 21, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.

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Tags: Digital Disruption, Future of Work, Agile

#BusinessAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2020
Agile DevOps is about people not technology, mindsets not toolsets and value not productivity

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Tags: Future of Work, Agile, DevOps

Ways of Working Organizational Design Service launched Paradigm Interactions
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April 23, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.

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Tags: Agile, Customer Experience, Future of Work

Ways of Working Organizational Design Service
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April 20, 2020
WoW Organization Design Consultancy – Can be remote Paradigm Interactions offers the service of organizational design consultancy, to meticulously define[...]

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Tags: Agile, Change Management, Future of Work

Amateur Business Agility or Ways of Working will cause Business Carnage | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 14, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).

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Tags: Leadership, Future of Work, Agile

LinkedIn bullies and the loss of the LinkedIn professional network
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.

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Tags: Agile, Customer Experience, Future of Work

LinkedIn bullies and the loss of the LinkedIn professional network | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.

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Tags: Social, Future of Work, Health and Wellness

UX Design Principles | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 01, 2020
Pre-accepted and trusted visual standards are vital to user acceptance and experience as they encourage adoption of technology systems. This is vital so that users don’t need to learn new or counter intuitive interaction behaviours.

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Tags: Customer Experience, Design Thinking, Retail

Amateur Business Agility or Ways of Working will cause Business Carnage
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February 28, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).

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Tags: Agile, Customer Experience, Future of Work

Paradigm Interactions shares its knowledge and experience of Business Agility and Ways of Working Transformation
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February 28, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip[...]

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Tags: Agile, Change Management, Future of Work

#Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 14, 2020
The minimum viable experience (MVE) is a product which has complete customer journeys, that can be built upon. It is task orientated and enables customers to start and complete a full process.

A minimum viable experience has just those core customer journeys that allow the product to be deployed, and no more.

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Tags: Digital Transformation, Future of Work, Agile

How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 29, 2019
There are three clear aspects that underwrite internet shopping under review. Firstly that many companies believe by converting a process using technology that it becomes more successful.

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Tags: Customer Experience, Digital Disruption, Retail

Business Bullies and the Modern Workplace | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 29, 2019
Bullying has victims and is a crime against humanity. This article focuses on victims identifying the experiences that indicate they are the subject of bullying.

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Tags: Management, Leadership, Health and Wellness

Innovation is a Cultural Action | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.

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Tags: Digital Disruption, Innovation, Future of Work

Organisational and cultural transformation in Business Agility | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
There are now in 2019 many people talking about organisational and cultural transformation and change however it is clear that what they mean is everyone below the C-suite needs to change. However organisational and cultural transformation is the whole organisation otherwise it is just a rebrand without actual change. More especially culture is born from action not just intent and this is what organisations who want to change are discovering.

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Tags: Future of Work, Agile, Change Management

Five most #common #failures of business #change and #transformation projects | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 25, 2019
Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies.

Giving users less functionality than they currently have and telling them it’s a great leap forward.
It is astonishing but this is the most common failing in projects, for some reason senior stakeholders appear to be convinced that technology is good and experience is bad. And if they concentrate on a new end state, all that is bad will go away. In a sad way all that is experience and knowledge are the things that go away often taking competitive advantage with them.

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Tags: Customer Experience, Digital Transformation, Change Management

#Edinburgh based AI start up Decision Point AI announces integration with #SHANARRI social framework | Decision Point AI Group
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November 19, 2019
Decision Point AI are working with the Paisley YMCA, Scotland on a secure application that standardises both the SHANARRI social framework processes and its data. SHANARRI is an acronym for the eight wellbeing indicators in the Curriculum for Excellence (CfE) in Health and Wellbeing. It stands for Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible, Included. The indicators are used to structure the information recorded about a child or young person and to monitor their progress across social services.

Since starting Decision Point AI, we have had to work hard to demystify AI and focus on real world problems with potential clients. We have done this by using professional service consulting and human centred design methodologies along with our AI’s subjective logic, conditional logic and bayesian probability or networks we provide actionable, relatable and accountable decision points to our clients and their end users.
Karl Smith, Managing Director, Decision Point AI

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Tags: GovTech, Predictive Analytics, Mental Health

#KYC using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. It is also focused on needs and objectives of clients, in a way that is unrelated to financial products or services.

As we continue to develop applications on top of our prediction AI software we expect to deliver a suite of standard FinTech applications for financial institutions. Karl Smith Managing Director, Decision Point AI.

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Tags: Customer Experience, FinTech, Predictive Analytics

MiFID II using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
MiFID II, alternatively known as Markets in Financial Instruments Directive, is regulation set in place to strengthen investor protection. At Decision Point AI we are focused on enabling transparency around the relationships of assets, asset owners and intermediaries for clients and corporate customers.

The Markets in Financial Instruments Directive is the EU legislation that regulates firms who provide services to clients linked to “financial instruments” (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded. The Financial Conduct Authority

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Tags: Digital Transformation, FinTech, Predictive Analytics

AI Operational Passports for point-in-time records in compliance and regulation | Decision Point AI Group
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November 19, 2019
AI Operational Passports for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI algorithms and the potential for legislation or certification of AI’s Decision Point AI has decided to adopt an Operational Passport approach. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics

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Tags: Digital Transformation, Predictive Analytics, Business Strategy

Innovation is a Cultural Action
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November 18, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.

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Tags: Agile, Customer Experience, Future of Work

Eye tracking from Military to Healthcare | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 13, 2019
Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.

After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.

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Tags: Customer Experience, Digital Disruption, Emerging Technology

True Leaders grow up Emotionally | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 06, 2019
As leaders we often review our actions against our intent, sometimes we are assured we did the right thing, other times we accept we did not and more often than most people want to admit we bluff our way through and hope no one noticed (they always do).

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Tags: Leadership, Future of Work, Business Strategy

UbiNET Smart Living | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 21, 2019
UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living

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Tags: AI, Blockchain, IoT

AI Operational Passports | Decision Point AI Group
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October 16, 2019
AI Operational Passports
Operational Passports with for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI and the potential for legislation or certification of AI’s, Decision Point AI has decided to adopt an Operational Passport approach. The Operational Passport is linked to the companies technology platforms capacity to create regulatory point in time reporting as part of each step in its end to end solutions. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics

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Tags: AI, Predictive Analytics, Risk Management

Government as a Service (GaaS), Spying as a Service (SaaS) the United Kingdom exports some unexpected things | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
While it has long been known that the Special Air Service (SAS) conducts desert training 'exercises' in the Middle East in support of a number of small but strategically important Kingdoms, what's only recently becoming known the United Kingdoms other special exports.

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Tags: Digital Transformation, Digital Disruption, GovTech

What #5G means to Karl Smith #HuaweiMobile | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019

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Tags: Digital Transformation, IoT, 5G

#Huawei works to end the #digitaldivide by #recycling #infrastructure for #rural #ultrabroadband | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
I attend a great deal of meetings all over the world and yes it does cost a fortune but feeding your mind with innovation and insight has yet to be virtualised to the point where a face to face meeting is not preferable to using web technologies. So it is from the #UBBF2017 event supported by The United Nations (Digital Human Rights) and Huawei that following information comes from.

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Tags: Digital Disruption, Sustainability, Future of Work

Why George Hotz, #Geohot thinking is superior to Elon Musk in Artificial Intelligence AI | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2019
The title of the post is perhaps a little misleading in one way, I really don't think Elon Musk coded his AI, but I do think both he and George Hotz set the features, relationship and prioritisation around the work for their AI's and in Georges case also built it.

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Tags: AI, IoT, Autonomous Vehicles

#Alive and Present #Everywhere open #IoT3 Ecosystems #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 17, 2019
What is the IoT, how is it intended to work and how does that relate to how it currently works. What are the real business opportunities and how will they be measured as a success? How can your business gain an advantage or benefit? Finally, are there any risks associated with the IoT, either foreseen or not and how might they be mitigated?

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Tags: Digital Transformation, Ecosystems, IoT

Speeding up the Wrong Work DevOps Maturity in Business Decisions #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
It’s a fact that common sense it not that common and is often not a factor except in reflection after the fact. If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.

Digital is a form of communication with customers, where technology is the mechanism

Accepting that digital and its underwriting technologies is the common parlance of success in our world would greatly decrease business fostered failure. Additionally, if business would participate in digital and technology, joining the team, then the choice of work would get considerably better. After all its impossible to read people’s minds to understand their intent let alone their exact need, but if people are all in it together they work at being understood and understanding in a way that is foreign to hierarchical businesses.

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Tags: Future of Work, Agile, DevOps

#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
Clients don’t understand their customers, they just think they do!
It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing;

“Data only describes part of the what is happening and almost nothing of the why, let alone what should be done to change the situation”

Clients have been sold that data gives them the answers and that big data will close the loop for them to understand the upstream and downstream thinking of their customers, WRONG.

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Tags: AI, Big Data, Predictive Analytics

#Pervasive #UX and the next Human Revolution | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 04, 2018
While for many recent joiners to the UX profession Open IoT Ecosystems are a daunting proposition, to those with both understanding and experience of the evolution of UX they are an opportunity to return to core values and the eminence of our profession.

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Tags: AI, Future of Work, IoT

#Smart #Business is #Smarter not locating to a #SmartCity | Karl Smith UX CX Agility AI IoT Leadership Blog
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June 30, 2018
Lets not building Smart Cities, lets Live Smart instead
Just as humanity is starting to deal with business processes that should never have been digitized we might also consider the huge waste in making Smart Cities when we no longer need cities.

Watching humanity evolve in retrospect it is easy to spot the errors and poor judgement, but humanity is on the cusp of a revolution so profound it calls into question the structure of our societies.

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Tags: IoT, 5G, Smart Cities

#Context matters in #Usability | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

12 #UX things you need to know | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Getting into user experience, what you need to know?
What will a person need to be able to do to get into user experience;

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Usable #security in investment banking and #wealth #management | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of

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Tags: Customer Experience, Cybersecurity, FinTech

Web Governance ISO/IEC 38500 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project.

1.2.1 Summary

This Web Governance document is to define the structure of people, positions, authorities, roles, responsibilities, relationships, and rules involved in managing the xxxxxxxxx website’s. This governance structure defines who can make what decisions, who is accountable for which efforts, and how each of the players must work together to operate a website and web management process effectively.

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Tags: Digital Transformation, Change Management, Business Strategy

#UX #Requirements gathering #structure #determines #success | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requir

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Usability and Accessibility Legislation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Legal and IP, Health and Wellness

#UX #requirements #gathering methods #determine #value | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There are lots ways to elicit UCD requirements so I don't intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements de

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Tags: Customer Experience, Change Management, Customer Loyalty

Website #help and #support systems should #avoid #FAQ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Fail Fast, Fail Small to Avoid Failing Big and Failing Slowly
Digit.Fyi
May 23, 2018
Karl Smith explores how to avoid slow and costly failure within enterprise.

You would think that by this late stage in the life of Agile and Agility, the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail; I’ve seen people pervert its meaning and make up their own versions – then blame a framework for personal incompetence. But I’ve not seen Agile fail, and I’ve not seen DevOps fail either.

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Tags: Digital Transformation, Future of Work, Agile

#UX #cognitive #interactions patterns for #IoT by #Gestalt | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith's research from 2002 defined additional aspects as 'biographical templates' that establish key perceptions and personal d

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Tags: Customer Experience, Design Thinking, Digital Disruption

Ask #customers not #stakeholders | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Retail #banks need their #customers | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The 90/00's marketing gimmicks of creating a relationship with your bank are long gone in people's minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.

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Tags: Customer Experience, FinTech, Customer Loyalty

Supporting #Users with #HCD principals | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Design Thinking, Digital Transformation

#Getting #User #Experience #UX to work with #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#User #Experience #UX #Process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.

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Tags: Customer Experience, Digital Transformation, Future of Work

#Getting into #User #Experience Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

#Subsistence #UX #Resolution UX #Gain UX or #Advantage UX what results do you get? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advant

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Banking #Change #Management through #Human #Centred #Design #HCD | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

How to Hire a Head of User Experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, HR, Customer Loyalty

Getting #UX done the UX #engagement #process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Future of Work

#Information Architecture (IA) the #classification of #information | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Innovation

#Information #Architecture (IA) is not another name for #User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

Speeding up the Wrong Work: DevOps Maturity in Business Decisions
Digit.Fyi
May 23, 2018
Karl Smith, the founder and CEO of Paradigm Interactions, considers the value of DevOps in a company without a robust and mature decision making process.

It’s a fact that common sense is not that common and is often not a factor, except in reflection after the fact.

If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.

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Tags: Future of Work, Agile, DevOps

#Information #Architecture (IA) the #classification of #information Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Big Data, Customer Experience, Digital Transformation

#UI is not #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

6 ways to keep your #identity #secure #online | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Cybersecurity, Customer Loyalty

#Holistic #UX #Customers don’t think or interact along #channels | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Business Strategy

5 #UX #lies, damn lies and absolute #myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Blended #program #management #Prince and #Agile methods Part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post.

Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results.

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Tags: Digital Transformation, Future of Work, Agile

#Agile #User #stories is a #UX #method | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Agile

Do #eCommerce #analytics prove #customer #affiliation? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects.

1. analytics of success in terms of market development, profile or response through hit or link ratings
2. analytics of sales or revenue

Dependant upon the purpose of a company’s e-commerce deployment one or other but rarely both of these analytics will seek to prove the status of the investment and allow informed strategic decision making.

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Tags: Analytics, Big Data, Digital Transformation

#Strategic and #lean #thinking in private investment and asset portfolio management, part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Digital Transformation, FinTech, Future of Work

#Strategic and #lean #thinking in private investment and asset portfolio participants part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler.

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Tags: Digital Transformation, FinTech, Future of Work

The #IoT an #interactive landscape without #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: IoT, Predictive Analytics, Customer Loyalty

An interview with a #User #Experience #Guru | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

What is a #User in #Professional #UX? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Being asked the #UX #Point of view #POV exposes #ignorance | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#UI and #UX are not #interchangeable | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Interview with a #User #Experience #Guru part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#UX and #Development cannot exist in the same #Agile workstream | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Can real #UX be done in a #global #consultancy? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#UX #Designer waste of money for #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Recruiters requesting #UX #portfolio #breach #IPR | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

#UX #ROI, every dollar spent on UX brings in between $2 and $100 dollars in return | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Retail

#Customer #desire leads #disruptive #innovation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

20 Cool Things Google Search Can Do | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Cognition #Clash in the #IoT #SXSW | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, IoT, Autonomous Vehicles

How to #Design an #Online #National #Census | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is higher than a real world experience and that goes back to the notion that “technology is here to help us” which we all know is not really true. Additionally there is a whole raft of legislation pertaining to human rights, ease of access and use for people with disabilities which must be considered before starting (which have always been impossible to add in a retrospective fashion, enterprise systems architects take note).

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Tags: Customer Experience, Digital Transformation, GovTech

5 User Experience (Customer Journey) lies, damn lies and absolute myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Innova8 combining #designthinking #servicedesign and #userexperience #customer validated services and products | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Design Thinking, Innovation

#Global #Digital #Consultancy Start-up Pt1 #Market #Differentiators | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Digital Transformation, Digital Disruption, Lean Startup

#Global #Digital #Consultancy Start-up Pt2 #Adjusted #Governance #Magic #Bullet | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Governance is a Business Enabler
Having written several enterprise governance documents using ISO/IEC 385000 as a template I am well aware that governance is one of those areas that is much misunderstood.

Well constructed and managed governance is open and obvious, it is designed to enable business and has an active and transparent policy creation and updating process. However, there is a huge amount of governance set up to chain the business to policies that are truly complex, meaningless in the current context and have become a power base in their own right.

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Tags: Lean Startup, Entrepreneurship, Mergers and Acquisitions

UbiNET Inc IoT 3 Smart Living Platform
UbiNET Inc.
May 23, 2018
UbiNET Inc is an IoT 3 Smartliving Platform company that links organic and inorganic items on a planet wide unique identity system, it uses proprietary technologies including a twin AI blockchain and is operated in accordance with the secondary handshake Open Network Ecosystem Protocol ONEP.

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Tags: Digital Transformation, IoT, 5G

#IoT #Blockchain #Business #ROI #Humans @UserExperienceU #STinsights 15million+ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Blockchain, IoT, Predictive Analytics

#User #Interface (UI) is not the User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Lies damn lies and #user #experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do.

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Tags: Customer Experience, Digital Disruption, Digital Transformation

Fail Fast, Fail Small to avoid Failing Big and Failing Slow #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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February 07, 2018
You would think by this late stage in the life of Agile and Agility that the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail, I seen people pervert its meaning and make up their own versions then blame a framework for personal incompetence. Likewise I’ve not seen DevOps fail either.

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Tags: Management, Future of Work, Agile

Core character traits of a True Leader | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 29, 2018
I was recently asked to answer 20 questions by Beament Leslie Thomas (BLT) a leading niche, specialist recruitment company http://bit.ly/2grPYUw some of it explains why I like to do the impossible and how.

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Tags: Digital Transformation, Innovation, Future of Work

#UbiNET Inc. expands into Florida to deliver #UbiNETPlatform | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 01, 2018

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Tags: Blockchain, Digital Transformation, IoT

#Definition of #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Open #IoT with #Blockchain #AI and #BigData | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Blockchain, Digital Transformation, IoT

#Project #Charlemagne #UIoT, the #unification of the #IoT | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Blockchain, Cryptocurrency, IoT

#IoT #Ecosystems require #Ontologies of your #Products and #Services | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, IoT, Future of Work

#IoT #Products for the IoT #Economy, its all about #Productization | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, Emerging Technology, IoT

#Situational #Awareness #Shopping | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
Consider, currently we see things we want to buy through advertising or by seeing it in films or when around other people or places.

Why not; while having a coffee with a friend in their house you see a nice bowl and you say ‘buy bowl’. Your personal IoT ecosystem checks the area and finds three bowls, it asks ‘white bowl’ you say ‘Yes’ the bowl is ordered based upon your personal preference which could be Speed, Price, Colour or anything else, for this scenario it’s Speed it locates the nearest supplier and orders it for immediate delivery.

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Tags: Digital Transformation, Emerging Technology, IoT

#Digital #Transformation a #Business #Guide | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
For the most part what companies have is Technology being sold as Digital Solutions or Digital Strategy, however Being Digital and participating in the Digital Economy is about fundamental change in how your company works, not by adding a channel.

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Tags: Customer Experience, Digital Disruption, Digital Transformation

#Digital #Transformation is #About #People | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Change Management, Customer Experience, Digital Transformation

#SmartTechnologies to #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, IoT, Future of Work

#DigitalBusiness and #AI should use Hegelian Logic to find very different and valuable customer insights | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: AI, Customer Experience, Digital Transformation

Scotland The Brave? I Hope So!
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May 22, 2017
There is an identity problem in Scotland, it’s trying so hard not to offend its throwing away its destiny to lead.

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Tags: Customer Experience, IoT, Entrepreneurship

IOT: From Smart Technologies To Ecosystem And Onwards To Smart Living
Digit,Fyi
May 17, 2017
Something few people have grasped yet is that to get from Smart Technologies to IoT and onwards to Smart Living (Ubiquity) requires progression. Not just in terms of sensors, networks and device thinking, but also in terms of ecosystems and task thinking (to discern if they are even relevant, not just the form). As with every other revolution, not only do time and people change the meaning of the revolution, they also change the trajectory.

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Tags: Digital Transformation, Emerging Technology, IoT

HiveMind Social Media Key Opinion Leader
HiveMind Network
January 06, 2017
What is a Key Opinion Leader?
The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question;

Who is an opinion leader?

One or more of these factors make noteworthy opinion leaders:

expression of values
professional competence
nature of their social network

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Tags: Digital Transformation, Emerging Technology, Social

#Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 26, 2016
The foundation for this thinking goes back to a notion of the ‘social life of things’. If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch points in the IoT.

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Tags: Digital Transformation, IoT, Retail

#SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 08, 2016
I tend to think of myself as a futurist, I immediately see the possibilities of technologies as part of a much larger ecosystem than the one it is intended for.

I look for ways to test and assess “How we might Live” with the technology and how it will adapt our lives, our cultures and move humanity onwards to greater things.

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Tags: Digital Transformation, Digital Disruption, Emerging Technology

When #Agile becomes #Fragile nobody #Wins | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 09, 2009
I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally removing the hierarchical and often power crazed notion of single point leadership.

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Tags: Digital Disruption, Future of Work, Agile

#User #Interface (UI) is not the User #Experience (UX)
Karl Smith UX CX Agility AI IoT Leadership Blog
February 06, 2005
There seems to be a huge level of confusion around user experience (UX) but one of the key things is that user interface UI is not the user experience UX

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Tags: Customer Experience, Customer Loyalty, Design Thinking

How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce
Karl Smith UX CX Agility AI IoT Leadership Blog
January 25, 2005
There is a notional level where technology creates an absolute route to a desired conclusion. This determination surmises a benign, logical process or system which creates processes and control mechanisms free from random, illogical and uncontrolled influences (McLoughlin, 1999). However while an idealised perfect use of technology may create such an operation its use by people automatically creates random, illogical and uncontrolled influences.

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Tags: Business Strategy, Change Management, Digital Transformation

#Definition of #User #Experience #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 21, 2001
User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. 'Listen or well go elsewhere', because we can and will seek our own needs before yours.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

8 Board Memberships
Agile World Incorporated
Agile World Incorporated
August 18, 2021
Agile World Incorporated is a nonprofit organisation with a focus on educational and training initiatives that provide free training resources for everyone and want to offer that worldwide. Agile World Incorporated, Hollywood, CA | C4780724

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Tags: Agile, EdTech, Startups

Agile World News
Agile World News
January 31, 2021
Agile World magazine show with Sabrina C E Bruce and Karl Smith on YouTube, Spotify, Apple Podcasts, Google Podcasts, Pocket Casts, Anchor, Breaker and Radio Public.

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Tags: Agile, Digital Transformation, Leadership

Agile 20 Reflect Festival
Agile 20 Reflect
October 05, 2020
A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

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Tags: Agile, Digital Transformation, Future of Work

Decision Point AI USA
Decision Point AI Group
September 06, 2019
We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director

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Tags: Big Data, Digital Transformation, Predictive Analytics

UCD UK Conferences
UCD UK Conferences
November 10, 2011
UCD UK Conferences is a is not-for-profit organisation created to promote UCD as a community of practice.

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Tags: Customer Experience, Digital Transformation, EdTech

The Human Centered Design Society
The Human Centered Design Society
February 07, 2011
Current President and Membership & Operations Committee Director works in Transformation on the leading edge of what business, customer and digital means, where it’s going and helping clients to understand what they need to do now, to still exist in a shrinking global marketplace. He is also involved in defining how an open IoT ecosystem will work with blockchain and AI avatars towards the massive economic and social change it will bring.

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Tags: Customer Experience, Design Thinking, Digital Transformation

UbiNET Inc R&D
https://ubi-net.us/
June 04, 2001
UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity. #UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.

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Tags: Blockchain, Digital Transformation, IoT

Agile World Inc.
Agile World Inc.
September 20, 1989
Agile World is a niche consultancy involved in creating future proofed companies, businesses and organisations who are fully engaged with their customers, clients and business ecosystems. Agile World supports companies to manage risk daily and deliver incremental change and value benefits in their current and future markets using appropriate digital and brand strategies to maintain and evolve the customer lifecycle.

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Tags: Agile, Digital Transformation, Future of Work

8 Books
Agile World: The untold story
Polymath Knowledge / Kindle Direct Publishing (KDP)
August 26, 2022
Agile World appears to be a happy story of innocence and a desire to be of service to the agile community but there is a dark side of intrigue and attempted manipulation that acts as a cautionary tale for all who operate in this world.

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Tags: Agile, Future of Work, Social

Servant Leadership Experiments in Ways of Working
Polymath Knowledge / Kindle Direct Publishing (KDP)
July 16, 2022
Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startups, medium sized enterprise to global companies covering business agility and technology agility.

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Tags: Agile, Future of Work, Leadership

a short guide to Human Stagnation
Polymath Knowledge / Kindle Direct Publishing (KDP)
April 29, 2022
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience.

This new book will show Customer Experience in an end to end process to support strategy and planning for existing products and services and to launch new ones. This book can be applied to any business or idea as the steps shown provide the context and insights that will deliver products and services that people will understand and want to buy.

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Tags: Future of Work, Health and Wellness, Social

a short guide to Customer Experience
Polymath Knowledge / Kindle Direct Publishing (KDP)
January 28, 2022
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience.

This new book will show Customer Experience in an end to end process to support strategy and planning for existing products and services and to launch new ones. This book can be applied to any business or idea as the steps shown provide the context and insights that will deliver products and services that people will understand and want to buy.

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Tags: CRM, Customer Experience, Customer Loyalty

Dyslexia SuperPowers
Polymath Knowledge / Kindle Direct Publishing (KDP)
December 03, 2021
Dyslexia SuperPowers new book due December 2022. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to Dyslexia SuperPowers.

People with Dyslexia have SuperPowers, they manifest often as immense quickness to not only understand but also see from multiple perspectives and see patterns that only computers can otherwise observe.

These SuperPowers are hidden well by their owners as their experience shows the pack is fearful of the extraordinary and has conditioned them since childhood to be less obvious.

This book is a safe space for several people with SuperPowers to talk about them, both as a child and as an adult.

The Authors

Karl Smith
Karl Smith builds companies and new capabilities working as leader and consultant, CEO, CFO, CIO, CTO to deliver the change clients are seeking. His current focus is on self funding Ways of Working Transformations delivering ROI in a constant iterative flow. He has established both new businesses and core competencies in existing global enterprises and national businesses that directly impact efficiency, market capability and value creation.

He has been a consultant and innovator in Business Transformation and Human Centred Design since 1989 and in Agile since 2004 involved in supporting both business and technology in the adoption of Customer Centricity and Agility. His recent focus has been on combining HCD and Agile in Enterprise Agile Portfolio management as an extension of SAFe. This was delivered in the NatWest Group from Business through to IT, Retail Banking and Commercial Banking Transformation with 88,000 staff. Working with the programme sponsor in the central team (4 later becoming 12) he led the strategy and delivery of Customer Journey based Target Operating Models (as Domains and Centres of Excellence), TOM and ITOM focused on Idea to Value (value slicing) for outcome based Transformations. He has been instrumental in many digital firsts including, social media mashups, PropTech, EdTech, GovTech and FinTech to name a few.

Karl Smith is a Fellow of the British Computer Society FBCS, a member by invitation of BCS ELITE the CIO & CTO group and European CIO Association and has supported various Westminster Parliamentary Groups since 2003.

He is a polymath combining, design, engineering, science, business opportunism and the humanities into his work. He works on global programs and hold both a UK passport and an EU passport through dual nationality.

He has a track record since 1989 of designing, launching and delivering global and national new business models, organisational designs, professional services, capabilities and client services working with VC, consulting companies or hired direct by clients.

Working with legacy or greenfield contexts he turns them into successful ecosystems, engagements, revenue generating offerings though a Business Agility, Organisational Design (Agility), Lean-Agile Leadership and Human Centred (UX and CX strategy) Design.

He has always been fascinated by how technology can augment the lives of humans;

My desire was not to build things that humans already do but to find out how technology could evolve our human experience.

Sabrina C E Bruce
Sabrina is an experienced Agile Professional who enjoys motivating and training businesses, teams and individuals in delivering high profile projects. She is Scrum Alliance certified as a Scrum Master, Product Owner, Agile Leadership and Advanced Scrum Master as well as having training in Coaching Agile Teams.
Having over 9 years’ experience in Project Management and Agile Delivery, she is confident in communicating with stakeholders to ensure software delivered meets business requirements and is fit for purpose.

Sabrina has a track record for training and enhancing Scrum Teams in agile principles, who may or may not have a traditional waterfall background, enabling them to select methodologies to work more efficiently and continue to set expectations. She has been coaching and training using many different agile methodologies including Scrum, Kanban, ScrumBan as well as having experience in scaling agile using the LeSS framework. She regularly keep up to date with new agile ways of working and attend the scrum alliance conferences. Agile is not just a job for her it’s a passion.

Scott Seivwright
Scott is an Agile Coach based in Scotland. He has many years of supporting and growing agile with large client organizations and has extensive experience of delivering Agile Ways of working in difficult situations.

Scott works with clients to create plans and engagement models to increase focus on delighting customers and creating greater value quicker. He understands and can create improvement backlogs for greater digitisation, the improvement of flow of work, and creating sustainable working environments where employee engagement scores are high. Scott helps build trust between business, technology teams and customers. He has supported the creation of digital apps, departmental transformation, improved flow of work, increased automation and DevOps.

Scott is down to earth and is open and will give you work with you with candour and respect.

Scott believes in delivering early value and alternates roles between Agile Coach and hands-on delivering valuable stuff. What is valuable? Stuff that keeps your customers loving you and coming back for more.

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Tags: Culture, Future of Work, Agile

Agile an Unexpected Journey: A Compendium of Agile Biographies: 2 (Polymaths)
Polymath Knowledge / Kindle Direct Publishing (KDP)
April 27, 2021
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
Paperback: ISBN 978-1-8382370-5-9

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Tags: Future of Work, Agile, Change Management

A short guide to Agile Transformation
Polymath Knowledge
March 18, 2021
Agile Transformation is about accepting that businesses are unique and building that into their transformation DNA. Agile Transformation is freedom, transparency and growth.

“Conformity is the jailer of freedom and the enemy of growth” John Fitzgerald Kennedy, 1961.

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Tags: Digital Transformation, Future of Work, Agile

Designing for Human Experience
Polymath Knowledge / Kindle Direct Publishing (KDP)
October 26, 2020
Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Fundamental to my work in designing for human experience is my early experiences of human augmentation in supporting what the world describes as disability. When I was eight (1970’s) my father was involved in setting up a respite centre for the families disabled children. It was the first time I’d seen technologies that support people in doing what I take for granted and it changed my perspective on technology and what it means to be human.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out December 2020
Paperback: ISBN 978-1-8382370-1-1

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Tags: Agile, Customer Experience, Digital Transformation

1 Book Foreword
OKR Journey in practice: Joining practices and experiences to enhance results (Jornada Colaborativa) (English Edition)
Edição Inglês / Amazon
September 23, 2022
Learn concepts and practices in OKR with the experiences of 42 people leading the adoption of OKRs in various sectors of the Brazilian and international market.

Learn about the challenges and best practices in a journey of OKR implementation.

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Tags: Agile, Change Management, Future of Work

2 Conference Publications
#Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005 | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 28, 2019
The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Proceedings of the IADIS International Conference on WWW/Internet
iadis
October 19, 2005
Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

https://www.academia.edu/14109854/Converting_browsers_to_buyers_exploring_what_drives_consumer_choice_in_internet_e-commerce https://www.coursehero.com/file/46227103/Converting-browsers-to-buyers-exploringpdf/ https://karl-smith.com/converting-browsers-to-buyers-exploring-what-drives-consumer-choice-in-internet-e-commerce/

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

9 Corporate Partners
Decision Point AI launch professional service consulting in UK, USA and Europe | Decision Point AI Group
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November 19, 2019
As part of the continued strategy and growth of Decision Point AI it has today incorporated it’s professional services consulting business Decision Point AI UK as Decision Point AI Limited in Edinburgh, Scotland.

We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director, Decision Point AI

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Tags: Lean Startup, Predictive Analytics, Entrepreneurship

Karl Smith returns to day job | Decision Point AI Group
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October 21, 2019
The on loan CEO of UbiNET and Paradigm Interactions returns to his day job after giving up 7 months of his time to launch the Decision Point AI concept company.

We wish him every success and hope he remains available to us for some of the new clients he has brought us.

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Tags: Startups, Predictive Analytics, Entrepreneurship

Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA | Decision Point AI Group
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July 31, 2019
Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA
JULY 31, 2019ADMIN ADVANCED ANALYTICS AI, PRESS RELEASE
In line with the Decision Point mandate to establish clear productisation of IntelSuite AI capability it has launched Advanced Analytics AI and eight sector SaaS Companies with Paradigm Interactions Inc. in a Joint Venture. Paradigm Interactions brings its digital productisation, enterprise architecture and application design capability into the mix with the Decision Point AI. These do not represent all the areas currently being established but are the first batch of thirty companies focused on SaaS decision support software.

I have created a bold strategy for both market entry and market capture of targeted advanced analytics clients. This along with new products, new business models and M&A activity will establish Decision Point AI and Advanced Analytics AI as both market leading and defining businesses in the later part of 2019 and early 2020. Karl Smith, Managing Director, Decision Point AI.

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Tags: Digital Disruption, Startups, Predictive Analytics

Karl Smith CEO of Paradigm Interactions Inc to lead Decision Point AI for 6 months
Paradigm Interactions Inc.
April 22, 2019
Initially discussed as a Joint Venture with Paradigm Interactions Inc the new division Decision Point of the as yet unnamed Augmented Intelligence Corporation will be lead by our CEO, Karl Smith.

Decision Point is the only #dddm_ai company, for #augmentedintelligence in #fintech #medtech #suptech #regtech #govtech #sectech #edtech #insurtech

Karl Smith, Decision Point

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Tags: Big Data, Lean Startup, Predictive Analytics

WoW Ways of Working Organisational Transformation
HiveMind Network
January 06, 2019
WoW Organisational Transformation rebuilding your business to deliver valuable outcomes in a rapid and constant flow in response to customer needs

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Tags: Digital Transformation, Future of Work, Agile

Creation and Launch of Wipro Digital Globally
HiveMind Network
May 23, 2018
Near the end of our work at Accenture https://thehive.hivemindnetwork.com/stars_indi/creation-and-launch-of-accenture-enterprise-user-experience-eux-globally/ Wipro Technologies contacted us as they also wanted their existing UX capability enhanced. We were initially involved with them on this however it was clear that they had adopted the generalist approach to a point where specialists would not be hired. In fact they did hire a large number of graphic designers who were immediately required to lean how to code in Javascript. As previously stated there are different mental models and skills that few people can cross over, to produce any degree of quality work. We had decided to walk away from Wipro Technologies and had given notice when we were invited to be involved in creating Wipro Digital from a blank canvass.

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Tags: Digital Transformation, Digital Disruption, Future of Work

Creation and Launch of Accenture Enterprise User Experience (EUX) Globally
HiveMind Network
May 23, 2018
Back in 2010 the world was changing and the big corporate world knew that Customers (targeted, with money to spend) were fatigued from bad real world experiences and moving to online experiences that were as bad. They were asking their corporate consultancies for support and those tax and management consultancies provided people who had no design backgrounds, no user experience background and no research background who where trained to be the expert from afar but never held accountable for outcomes to end customers before.

Around this time we were courted by Accenture, PwC and KPMG, EY were not really involved in digital at this time. Each had their own rationale for what they wanted and why, but also they saw UX as a production skill not a strategic one. While there was a massive influx of graphic design into the field at that time, most of the pretty graphic UI’s failed to aid the actual experience as they were skin deep and did not tackle the end to end (UI, logic, ETL, process, latency, integrated support issues etc) experience that UX actually covered and still does for professional practitioners.

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Tags: Customer Experience, Digital Transformation, FinTech

Senior Partner, Business Agility and Design | The HiveMind Network
The HiveMind Network
December 05, 2016
Connect and engage with outstanding people to help you build and deliver amazing change.

HiveMind started from the simple idea of top business, technology and design professionals inviting other professionals they rated highly, trusted and loved working with to join a network which would support each other and their clients. Building high performance, remarkable businesses; by putting people with good, shared values at the centre.

We’ve grown into a trusted, integrated, worldwide network of independent experts and entrepreneurial micro-firms who by working together provide a modern, cost effective and exciting alternative to the traditional, large scale advisory, consulting and resourcing firms and at the same time remove the overheads and middlemen.

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Tags: Digital Transformation, Future of Work, Business Continuity

The All-Party Parliamentary Design and Innovation Group
Policy Connect
May 14, 2003
The APDIG produces regular news updates on developments within Parliament and across the design and innovation sectors. In addition to its Term Papers, the Group also publishes a monthly newsletter for its parliamentary and associate members.

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Tags: Digital Transformation, Innovation, Agile

5 eBooks
Servant Leadership Experiments in Ways of Working E-Book
Polymath Knowledge / Amazon Kindle
July 16, 2021
Experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out February 2021
E-book: ISBN 978-1-8382370-2-8

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Tags: Agile, Future of Work, Leadership

Agile an Unexpected Journey
Polymath Knowledge / Amazon Kindle
April 30, 2021
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
E-Book: ISBN 978-1-8382370-4-2

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Tags: Agile, Future of Work, Leadership

A short guide to Agile Transformation
Polymath Knowledge / Amazon Kindle
March 26, 2021
Agile Transformation is about accepting that businesses are unique and building that into their transformation DNA. Agile Transformation is focused on freedom, transparency and growth.

“Conformity is the jailer of freedom and the enemy of growth” John Fitzgerald Kennedy, 1961.

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Tags: Agile, Digital Transformation, Future of Work

Designing for Human Experience (ebook)
Polymath Knowledge / Amazon Kindle
November 02, 2020
Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out November 2020
E-Book: ISBN 978-1-8382370-0-4

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Tags: Agile, Customer Experience, Digital Transformation

Agile Methodology Friend or Foe
Triad Agile Methodology / TechPros
May 07, 2019
Sir Winston Churchill, former British statesman and author once said: “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” This statement is especially true when it comes to how different businesses approach digital transformation and the Agile methodology that has become famous alongside it.

A fundamental change to your process methodology may seem intimidating and tough at first, but the opportunities are endless. However, tapping into these opportunities demands that you learn as much as you can about the innovations that are out there and how they can boost efficiency and increase productivity. The more you know about how innovations are changing your industry, the easier it is to equip yourself to adapt and lower your risk of falling behind the competition.

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Tags: Agile, Business Strategy, Future of Work

1 Entrepreneur in Residence
Veriluma expands into the UK with new business unit Launches Decision Point led by Wipro Digital founder
ARN | Veriluma
June 11, 2019
Australian artificial intelligence vendor Veriluma has launched a business unit in the UK as part of plans to expand into Europe and the USA.

Wipro Digital founder Karl Smith will be heading the UK operation as the director at Decision Point. He has 30 years of experience and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

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Tags: Digital Transformation, Startups, Predictive Analytics

3 Executives
EVP Head of Human Centered Design
Avaloq
October 12, 2015
Focused on using HCD as a catalyst for transformation to support a new service model focused on meeting client needs. Implementation of iRise Collaboration Platform to support global engagement.

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

Founder and Global Head of Design Wipro Digital
Wipro Digital
January 01, 2014
We are an innovation-led, enterprise transformation partner built for today’s digital challenges. We focus on the things that matter - insights, interactions, integrations, and innovations that make extraordinary things happen for brands, businesses and their customers.

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Tags: Agile, Customer Experience, Digital Transformation

Global Head Enterprise User Experience EUX | Accenture
Accenture
December 03, 2012
Accenture is a professional services company, providing services and solutions in strategy, consulting, digital, technology and operations.
Dublin, Dublin, Ireland

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

2 Faculty Members
Agile World Institute
Agile World / Agile World Institute
December 15, 2021
The Agile World Institute is a voluntary nonprofit organisation focused on practical education and training to support people where they are in their life. There are no entry qualifications of prerequisite just a willingness and desire to be better than yesterday.

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Tags: Agile, EdTech, Future of Work

Edinburgh Global Experience Language (EdGEL) Digital Strategy
Edinburgh University
April 12, 2017
Starting life as an Asset and Style Library for EdWeb the Edinburgh Global Experience Language (EdGEL) is evolving into a Code Agnostic Framework with built in processes and global standards compliance

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Tags: Customer Experience, Digital Transformation, EdTech

24 Founders
VC and PE Consulting Limited
LinkedIn
September 29, 2022
VC and PE Consulting Limited is focused on Venture Capital and Private Equity strategy consulting. We are a niche consultancy involved in creating future proofed companies, businesses and organisations who are fully aligned and therefore engaged with their customers, clients and business ecosystems. We support company decision making on business optimization, service integrations and exit strategies that underwrite high impact investment and value realization.

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Tags: Business Strategy, Digital Transformation, Mergers and Acquisitions

Agile World
Agile World
August 13, 2021
Agile World has been born out of a new movement in Agile. It is focused towards people being part of a global community. It is about Agile in all its different flavours being a benefit to humanity in every area of life.

Our mission is to support educational and training initiatives that provide free Agile training resources for everyone. Agile World is committed to Practical Agile knowing that it can have a fundamental and positive impact on individuals, communities and businesses by aiding them in everyday life. We are involved in several Initiatives with a global remit that meet our focus of reducing the barriers to knowledge and education that otherwise exist for a large proportion of the world because of languages, finances or their physical location.

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Tags: Agile, EdTech, Future of Work

Agile World Institute
Agile World Institute
May 03, 2021
Agile World Institute a not-for-profit organisation with a focus on supporting Agile people to make an Agile World, one day at a time.

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Tags: Agile, EdTech, Future of Work

Access Agile
Access Agile
March 29, 2021
Access Agile is committed to creating a free resource for the Agile Community Worldwide.