Karl A Smith

Consulting Director Business Agility and Digital Transformation at Paradigm Interactions Inc.

Edinburgh, United Kingdom

49055 Followers

Karl Smith has a track record of designing and launching new technology products & consulting professional services from the ground up into successful revenue generating offerings including the launch of NatWest Bank ways of working, Wipro Digital, Accenture EUX, 2011 UK National Census, NDORS system, Zoopla, OUP ELT Digital Governance, Oxfam, Drambuie Pursuit, Nothingcanstopyounow Learn Direct etc.

He has specialises in Business Transformation through Customer Centricity often delivered in Digital Transformation during his post university career and has gained both practitioner and senior leadership roles in industry, start-ups and consulting, servicing clients globally.

He has been an Agile practitioner since 2004, involved in supporting both business and technology team adoption of Agile in context of specific organisations. Recent work involves the move into Agile Portfolio management and an extension of SAFe towards Customer Journey Target Operating Models focused on Idea to Value progression for Outcome based Transformations.

He is a is a social media Thought Leader, Influencer and Futurist based on content creation for his Blog, Karl Smith UX CX Agility AI IoT Leadership Blog (4,600,000 views per year), Twitter @UserExperienceU (48,000 followers) @InteractionsInc (8,400 followers), YouTube (1,900 subscribers), LinkedIn (18,650 followers) and several syndicated blogs and KOL programmes describing his professional experiences during his entire career. His experience includes Global and National Leadership in Human Centred Design (HCD), Usability, User Experience Strategy, Design and Research (UX), Digital Branding and Marketing, Software Engineering and Development Lifecycle, Agile and DevOps Transformation with CI/CD, Artificial Intelligence (AI), Internet of Things (IoT) and Blockchain.

Karl is a lifetime Fellow of the British Computer Society, a member by invitation of BCS ELITE (Effective Leadership in IT) the CIO & CTO group and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

He has always been fascinated by how technology can augment the lives of humans;

"My desire was not to build things that humans already do but to find out how technology could evolve our human experience."

Karl works globally, he holds both a UK and an EU passport.

He is currently writing five books based upon his existing content and experience the first will be published in 2020.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Edinburgh
Speaking Topics: Business Agility, Servant Leadership, Digital Transformation, Service Design, Customer Experience, IoT, User Experience

Speaking Fee $10,000

Karl A Smith	Points
Academic	75
Author	357
Influencer	544
Speaker	62
Entrepreneur	1340
Total	2378

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Speaker Bureau

Featured Videos

Open Network Internet of Things IoT3 #UbiNET in 2016 by Karl Smith
July 14, 2020

Karl Smith talks User Centered Design - Interview - #UCD15
July 14, 2020

Featured Topics

Business Agility coexisting hierarchy and networks to accelerate business

Business Agility building flexibility into the business DNA, customer and staff engagement and ability to adapt regardless of the situation. Observable through meticulously defining and organizing the structure of companies, creation of unified job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity. Supporting the making of strategic decisions with regard to company hierarchy and personnel infrastructure.

Blockchain the Backbone of IoT Security

Emergent technologies like IoT require secure infrastructure, data architectures and operational risk management the only technology to afford this capability is private blockchain.

Customer value Optimization requires knowledge and insight (data analytics) in the right mix

Machine to machine engagement and interaction is logical and mappable with simple analytics, humans are not. Humans operate as wildcards in complex and often unconnected systems, how can they be understood and facilitated as they move through their engagement lifecycle to optimize value?

Paradigm Interactions Inc.

Consulting Director Business Agility and Digital Transformation

https://paradigm-interactions.com/

Company Type: Company

Email: karl.smith@paradigm-interactions.com

Business Unit: Management Consulting, Digital Transformation, Business Agility and Ways of Working

Theatre: Europe and North America

Media Experience: 28 years

Last Media Training: 09/12/2012

Last Media Interview: 08/31/2020

Areas of Expertise

5G 31.73

Agile 100

AI 41.11

Analytics 34.10

AR/VR 31.31

Autonomous Vehicles 38.40

Big Data 89.80

Blockchain 60.79

Business Continuity 34.96

Business Strategy 31.09

Change Management 32.67

Cloud

CRM 30.25

Cryptocurrency 34.23

Culture 30.07

Customer Experience 100

Customer Loyalty 100

Cybersecurity 30.20

Design Thinking 39.24

Digital Disruption 40.02

Digital Transformation 100

Diversity and Inclusion

Edtech 44.41

Emerging Technology 41.89

Entrepreneurship 33.30

ERP 30.23

Fintech 41.13

Future of Work 73.97

Govtech 37.60

Health and Safety 30.56

Health and Wellness 32.62

Healthtech 35.50

HR 30.80

Innovation 33.38

IoT 64.86

Leadership 38.74

Lean Startup 49.64

Legal and IP 36.71

Management 35.09

Mental Health 30.71

Mergers and Acquisitions 30.22

Mobility 32.90

Predictive Analytics 100

Proptech 31.75

Retail 32.07

Risk Management 33.20

Social 30.82

Startups 39.84

Sustainability 30.18

Ecosystems 30.60

Industry Experience

Aerospace & Defense

Automotive

Consumer Products

Federal & Public Sector

Financial Services & Banking

Healthcare

High Tech & Electronics

Higher Education & Research

Hospitality

Insurance

Manufacturing

Media

Oil & Gas

Pharmaceuticals

Professional Services

Retail

Telecommunications

Travel & Transportation

Utilities

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Publications

4 Academic Awards

MSc Master’s Degree | Interactive Technologies for eCommerce
Napier University
June 23, 2006

Information Management, organisation and management theory & approaches to knowledge management.

Web Design and Development, user-centred approach, site management, marketing and security issues.

Database Systems, DB architecture, analysis and implementation.

Interactive Systems Design, user-centred design, usability paradigms and principles, design envisioning techniques, prototyping techniques and reporting of contexts in interactivity on HCI.

Business Transformation technology and business transformation, socio-technical systems, process mapping and activity theory.

E-Commerce, E Business strategy, ERP, CRM, Ethical/legal and regulatory frameworks, effective e-business systems development and deployment.

Very Large Databases, data warehouses (DataMart), Data Mining, Analytics, Online Analytical Processing (OLAP), web browsers and search engines, optimisation, recovery and backup (resilience and continuity), database connectivity technologies.

Tags: Digital Transformation, Emerging Technology, Change Management

Postgraduate Certificate in Design and Technology Education
Middlesex University
June 16, 1989

Technology has become fundamentally important to art, design and culture and the skills associated with the once-separate creative and technical worlds increasingly overlap. This is a highly practical course with an emphasis on collaboration and experimentation. You will benefit from your lecturers creative, academic and technical expertise, and you'll be encouraged to step out of your comfort zone and tackle something new.

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Tags: Digital Transformation

BA Bachelor’s Degree | Three Dimensional Design
Middlesex University
June 17, 1988

Interdisciplinary course producing a sound knowledge of 2D and 3D practice and workshop skills, including;
• Construction in wood, metal, plastics, ceramics and glass.
• Graphic techniques in computing with Mac2, Quantel Paintbox and CAD.
• Hands-on, creative and innovative design development in both a collaborative and individual approach.
• Responding to a real social situations or client requirement through structured projects.

Tags: Design Thinking, Innovation, Entrepreneurship

Foundation Course in Three Dimensional Design
Ravensbourne College of Design and Communication, Chislehurst
June 13, 1985

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Tags: Customer Experience, Design Thinking, Digital Transformation

2 Academic Certifications

Leading SAFe 5 Agilist | Scaled Agile, Inc.
Scaled Agile, Inc.
May 23, 2020

Knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.

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Tags: Agile, Digital Transformation, Future of Work

Certified ScrumMaster (CSM)
Agile Alliance
June 03, 2009

Being agile means not only embracing change and uncertainty but catalyzing it.
ID: 52664

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Tags: Agile, Digital Transformation, Future of Work

3 Advisory Board Memberships

Agile 20 Reflect
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September 14, 2020

A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

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Tags: Agile, Business Strategy, Leadership

Managing Director of Startup Decision Point AI
Market Screener | Veriluma
June 11, 2019

Veriluma establishes UK business unit

Veriluma Limited (ASX: VRI, Veriluma or Company), one of Australia's leading Artificial Intelligence companies providing prescriptive analytics software solutions, is pleased to announce the establishment of a business unit, Decision Point, in the UK.

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Tags: AI, Startups, Predictive Analytics

The Hivemind Network
Crunchbase
October 28, 2017

A network where world class business, technology and design experts and entrepreneurial micro-firms work together

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Tags: Digital Transformation, Future of Work, Agile

118 Article/Blogs

I don’t want to live in America but I do want to work there
Karl Smith
November 08, 2020

One of the things that should have become apparent by now is that no one needs to be physically based in a location to work there. In 2020 the USA is one of the most dangerous places on the planet to live. When considering the current Covid19 pandemic and thinking of the USA all I can think of is a Zombie Apocalypse. But for work the USA has some of the most interesting and innovative companies in the world and that’s where I want to work.

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Tags: Design Thinking, Social, Leadership

Globaler Vordenker in Predictive Analytics Karl Smith
LinkedIn
August 11, 2020

Predictive Analytics-Start im Jahr 2019 Decision Point AI und das SaaS-Unternehmen Advanced Analytics AI sind zwar in der Vergangenheit, aber es ist eine Wissensbasis, über die nur wenige Menschen verfügen. Ich schreibe nicht nur über Technologie, digitale Störungen und kundenorientiertes Geschäft, sondern erstelle die Strategie, die Markenwerte und das Zielbetriebsmodell, die HR-Rollen und Karrierewege, Lieferantenverträge, Dienstleistungen und Produkte des neuen Unternehmens, Geschäftsbereichs oder Angebots

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Tags: Customer Experience, Leadership, Predictive Analytics

Global Education Publishing Organisational Design and WCMS Solution | Karl Smith's Work
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July 01, 2020

Client Company: Hidden Employees: 6,000 Valuation: €5.000 billion Location: Hidden Technology: WCMS Sector: Publishing Sub Sector: Educational – B2B, B2C, C2C Services Product: Online eCommerce and Private Social Network Background The client had a number of issues with their existing web presence and had tried an failed to resolve them over the years with their technology department

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Tags: Digital Transformation, CRM, Edtech

National Health Service Patient Records System | Karl Smith's Work
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June 30, 2020

Client Company: Hidden Employees: 12,000 Valuation: € 3.8 billion (yearly budget) Location: Hidden (not the United Kingdom) Technology: Hidden Sector: Government Sub Sector: Healthcare Product: Live Patient Records System Background The client wanted to build a healthcare patients records system to be used by clinicians and administrators to both support diagnostics and treatment resourcing for

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Tags: Digital Transformation, Healthtech, Health and Wellness

Fashion Retail move to Ecommerce | Karl Smith's Work
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June 25, 2020

Client Company: Hidden
Employees: 78,000
Valuation: €7.79 billion
Location: London, UK
Technology: iOS iPad, iPhone
Sector: Retail
Sub Sector: Fashion
Product: Ecommerce

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Tags: Customer Experience, Mobility, Retail

National Driving Rehabilitation and Training System | Karl Smith's Work
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June 25, 2020

Client Company: Hidden
Employees: 77,000
Valuation: –
Location: London, UK
Technology:
Sector: Government
Sub Sector: Home Office, Ministry of Justice, Policing
Product: Rehabilitation of Offenders

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Tags: Digital Transformation, Govtech, Health and Safety

KYC Private Banking iWatch Next Action Application | Karl Smith's Work
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June 23, 2020

Client Company: Hidden
Employees: 1,929
Valuation: €39.5 billion
Location: Luxembourg, Luxembourg
Technology: iOS iPad, iPhone, iWatch
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC Next Action

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Tags: Mobility, Fintech, Predictive Analytics

Credit Card System for Governments and Global Corporations | Karl Smith's Work
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June 21, 2020

Client Company: Hidden
Employees: 69,651
Valuation: $495.426 billion
Location: Minneapolis, USA
Technology: TSYS2
Sector: Financial Services
Sub Sector: Corporate Banking
Product: Payments Credit Card Services

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Tags: Digital Transformation, ERP, Fintech

KYC Private Banking | Karl Smith's Work
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June 21, 2020

Client Company: Hidden
Employees: –
Valuation: €223.1 billion
Location: London, UK
Technology: iOS Application
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC

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Tags: Customer Experience, Mobility, Fintech

Treasury Application for Global FMCG Company | Karl Smith's Work
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June 18, 2020

Client Company: Hidden
Employees: 155,000
Valuation: €78.692 billion
Location: London, UK
Technology: Bespoke TMS (Murex, Calypso, Tm5)
Sector: FMCG
Sub Sector: Finance and Asset Management
Product: Treasury

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Tags: Digital Disruption, Fintech, Retail

FMCG Customer Experience Management | Karl Smith's Work
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June 17, 2020

Client Company: Hidden
Employees: 130,000
Valuation: €6.436 billion
Location: San Francisco, USA
Technology: Artificial Intelligence and CX Automation
Sector: FMCG
Sub Sector: Customer Experience Management
Product: Online eCommerce

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Tags: Customer Experience, Predictive Analytics, Retail

Decision Science | Decision Point AI Group
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June 17, 2020

While the standard pathway for Decision Science is to focus on data as a tool to make decisions and solve business problems. Decision Point AI has further augmented the current thinking by adding collated data through an augmented intelligence platform and applying human interpretive algorithms that enable expert context to establish both true meaning and trajectory in a real time manner.

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Tags: Analytics, AI, Predictive Analytics

Ways of Working Organizational Design Service launched Paradigm Interactions | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 21, 2020

Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.

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Tags: Digital Disruption, Future of Work, Agile

#BusinessAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2020

Agile DevOps is about people not technology, mindsets not toolsets and value not productivity

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Tags: Management, Future of Work, Agile

Amateur Business Agility or Ways of Working will cause Business Carnage | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 14, 2020

No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).

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Tags: Leadership, Future of Work, Agile

LinkedIn bullies and the loss of the LinkedIn professional network | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 09, 2020

It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.

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Tags: Social, Future of Work, Health and Wellness

UX Design Principles | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 01, 2020

Pre-accepted and trusted visual standards are vital to user acceptance and experience as they encourage adoption of technology systems. This is vital so that users don’t need to learn new or counter intuitive interaction behaviours.

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Tags: Customer Experience, Design Thinking, Retail

#Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 14, 2020

The minimum viable experience (MVE) is a product which has complete customer journeys, that can be built upon. It is task orientated and enables customers to start and complete a full process.

A minimum viable experience has just those core customer journeys that allow the product to be deployed, and no more.

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Tags: Digital Transformation, Future of Work, Agile

How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 29, 2019

There are three clear aspects that underwrite internet shopping under review. Firstly that many companies believe by converting a process using technology that it becomes more successful.

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Tags: Customer Experience, Digital Disruption, Retail

Business Bullies and the Modern Workplace | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 29, 2019

Bullying has victims and is a crime against humanity. This article focuses on victims identifying the experiences that indicate they are the subject of bullying.

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Tags: Management, Leadership, Health and Wellness

Innovation is a Cultural Action | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019

Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.

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Tags: Digital Disruption, Innovation, Future of Work

Organisational and cultural transformation in Business Agility | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019

There are now in 2019 many people talking about organisational and cultural transformation and change however it is clear that what they mean is everyone below the C-suite needs to change. However organisational and cultural transformation is the whole organisation otherwise it is just a rebrand without actual change. More especially culture is born from action not just intent and this is what organisations who want to change are discovering.

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Tags: Future of Work, Agile, Change Management

Five most #common #failures of business #change and #transformation projects | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 25, 2019

Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies.

Giving users less functionality than they currently have and telling them it’s a great leap forward.
It is astonishing but this is the most common failing in projects, for some reason senior stakeholders appear to be convinced that technology is good and experience is bad. And if they concentrate on a new end state, all that is bad will go away. In a sad way all that is experience and knowledge are the things that go away often taking competitive advantage with them.

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Tags: Customer Experience, Digital Transformation, Change Management

#Edinburgh based AI start up Decision Point AI announces integration with #SHANARRI social framework | Decision Point AI Group
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November 19, 2019

Decision Point AI are working with the Paisley YMCA, Scotland on a secure application that standardises both the SHANARRI social framework processes and its data. SHANARRI is an acronym for the eight wellbeing indicators in the Curriculum for Excellence (CfE) in Health and Wellbeing. It stands for Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible, Included. The indicators are used to structure the information recorded about a child or young person and to monitor their progress across social services.

Since starting Decision Point AI, we have had to work hard to demystify AI and focus on real world problems with potential clients. We have done this by using professional service consulting and human centred design methodologies along with our AI’s subjective logic, conditional logic and bayesian probability or networks we provide actionable, relatable and accountable decision points to our clients and their end users.
Karl Smith, Managing Director, Decision Point AI

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Tags: Govtech, Predictive Analytics, Mental Health

#KYC using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019

Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. It is also focused on needs and objectives of clients, in a way that is unrelated to financial products or services.

As we continue to develop applications on top of our prediction AI software we expect to deliver a suite of standard FinTech applications for financial institutions. Karl Smith Managing Director, Decision Point AI.

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Tags: Customer Experience, Fintech, Predictive Analytics

MiFID II using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019

MiFID II, alternatively known as Markets in Financial Instruments Directive, is regulation set in place to strengthen investor protection. At Decision Point AI we are focused on enabling transparency around the relationships of assets, asset owners and intermediaries for clients and corporate customers.

The Markets in Financial Instruments Directive is the EU legislation that regulates firms who provide services to clients linked to “financial instruments” (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded. The Financial Conduct Authority

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Tags: Digital Transformation, Fintech, Predictive Analytics

AI Operational Passports for point-in-time records in compliance and regulation | Decision Point AI Group
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November 19, 2019

AI Operational Passports for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI algorithms and the potential for legislation or certification of AI’s Decision Point AI has decided to adopt an Operational Passport approach. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics

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Tags: Digital Transformation, Predictive Analytics, Business Strategy

Eye tracking from Military to Healthcare | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 13, 2019

Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.

After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.

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Tags: Customer Experience, Digital Disruption, Emerging Technology

True Leaders grow up Emotionally | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 06, 2019

As leaders we often review our actions against our intent, sometimes we are assured we did the right thing, other times we accept we did not and more often than most people want to admit we bluff our way through and hope no one noticed (they always do).

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Tags: Leadership, Future of Work, Business Strategy

UbiNET Smart Living | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 21, 2019

UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living

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Tags: AI, Blockchain, IoT

AI Operational Passports | Decision Point AI Group
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October 16, 2019

AI Operational Passports
Operational Passports with for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI and the potential for legislation or certification of AI’s, Decision Point AI has decided to adopt an Operational Passport approach. The Operational Passport is linked to the companies technology platforms capacity to create regulatory point in time reporting as part of each step in its end to end solutions. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics

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Tags: AI, Predictive Analytics, Risk Management

Government as a Service (GaaS), Spying as a Service (SaaS) the United Kingdom exports some unexpected things | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019

While it has long been known that the Special Air Service (SAS) conducts desert training 'exercises' in the Middle East in support of a number of small but strategically important Kingdoms, what's only recently becoming known the United Kingdoms other special exports.

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Tags: Digital Transformation, Digital Disruption, Govtech

What #5G means to Karl Smith #HuaweiMobile | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019

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Tags: Digital Transformation, IoT, 5G

#Huawei works to end the #digitaldivide by #recycling #infrastructure for #rural #ultrabroadband | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019

I attend a great deal of meetings all over the world and yes it does cost a fortune but feeding your mind with innovation and insight has yet to be virtualised to the point where a face to face meeting is not preferable to using web technologies. So it is from the #UBBF2017 event supported by The United Nations (Digital Human Rights) and Huawei that following information comes from.

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Tags: Digital Disruption, Sustainability, Future of Work

Why George Hotz, #Geohot thinking is superior to Elon Musk in Artificial Intelligence AI | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2019

The title of the post is perhaps a little misleading in one way, I really don't think Elon Musk coded his AI, but I do think both he and George Hotz set the features, relationship and prioritisation around the work for their AI's and in Georges case also built it.

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Tags: AI, IoT, Autonomous Vehicles

#Alive and Present #Everywhere open #IoT3 Ecosystems #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 17, 2019

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Tags: Digital Transformation, IoT, Ecosystems

Speeding up the Wrong Work DevOps Maturity in Business Decisions #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019

It’s a fact that common sense it not that common and is often not a factor except in reflection after the fact. If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.

Digital is a form of communication with customers, where technology is the mechanism

Accepting that digital and its underwriting technologies is the common parlance of success in our world would greatly decrease business fostered failure. Additionally, if business would participate in digital and technology, joining the team, then the choice of work would get considerably better. After all its impossible to read people’s minds to understand their intent let alone their exact need, but if people are all in it together they work at being understood and understanding in a way that is foreign to hierarchical businesses.

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Tags: Digital Transformation, Future of Work, Agile

#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019

Clients don’t understand their customers, they just think they do!
It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing;

“Data only describes part of the what is happening and almost nothing of the why, let alone what should be done to change the situation”

Clients have been sold that data gives them the answers and that big data will close the loop for them to understand the upstream and downstream thinking of their customers, WRONG.

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Tags: AI, Big Data, Predictive Analytics

#Pervasive #UX and the next Human Revolution | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 04, 2018

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Tags: AI, IoT, Future of Work

#Smart #Business is #Smarter not locating to a #SmartCity | Karl Smith UX CX Agility AI IoT Leadership Blog
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June 30, 2018

Lets not building Smart Cities, lets Live Smart instead
Just as humanity is starting to deal with business processes that should never have been digitized we might also consider the huge waste in making Smart Cities when we no longer need cities.

Watching humanity evolve in retrospect it is easy to spot the errors and poor judgement, but humanity is on the cusp of a revolution so profound it calls into question the structure of our societies.

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Tags: IoT, Culture, 5G

#Context matters in #Usability | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

12 #UX things you need to know | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Getting into user experience, what you need to know?
What will a person need to be able to do to get into user experience;

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Usable #security in investment banking and #wealth #management | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of

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Tags: Customer Experience, Cybersecurity, Fintech

Web Governance ISO/IEC 38500 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project.

1.2.1 Summary

This Web Governance document is to define the structure of people, positions, authorities, roles, responsibilities, relationships, and rules involved in managing the xxxxxxxxx website’s. This governance structure defines who can make what decisions, who is accountable for which efforts, and how each of the players must work together to operate a website and web management process effectively.

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Tags: Digital Transformation, Change Management, Business Strategy

#UX #Requirements gathering #structure #determines #success | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requir

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Usability and Accessibility Legislation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Legal and IP, Health and Wellness

#UX #requirements #gathering methods #determine #value | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

There are lots ways to elicit UCD requirements so I don't intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements de

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Tags: Customer Experience, Change Management, Customer Loyalty

Website #help and #support systems should #avoid #FAQ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Fail Fast, Fail Small to Avoid Failing Big and Failing Slowly
Digit.Fyi
May 23, 2018

Karl Smith explores how to avoid slow and costly failure within enterprise.

You would think that by this late stage in the life of Agile and Agility, the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail; I’ve seen people pervert its meaning and make up their own versions – then blame a framework for personal incompetence. But I’ve not seen Agile fail, and I’ve not seen DevOps fail either.

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Tags: Digital Transformation, Future of Work, Agile

#UX #cognitive #interactions patterns for #IoT by #Gestalt | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith's research from 2002 defined additional aspects as 'biographical templates' that establish key perceptions and personal d

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Tags: Customer Experience, Design Thinking, Digital Disruption

Ask #customers not #stakeholders | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Retail #banks need their #customers | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

The 90/00's marketing gimmicks of creating a relationship with your bank are long gone in people's minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.

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Tags: Customer Experience, Fintech, Customer Loyalty

Supporting #Users with #HCD principals | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Design Thinking, Digital Transformation

#Getting #User #Experience #UX to work with #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#User #Experience #UX #Process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.

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Tags: Customer Experience, Digital Transformation, Future of Work

#Getting into #User #Experience Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

#Subsistence #UX #Resolution UX #Gain UX or #Advantage UX what results do you get? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advant

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Banking #Change #Management through #Human #Centred #Design #HCD | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

How to Hire a Head of User Experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, HR, Customer Loyalty

Getting #UX done the UX #engagement #process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Future of Work

#Information Architecture (IA) the #classification of #information | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Innovation

#Information #Architecture (IA) is not another name for #User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

Speeding up the Wrong Work: DevOps Maturity in Business Decisions
Digit.Fyi
May 23, 2018

Karl Smith, the founder and CEO of Paradigm Interactions, considers the value of DevOps in a company without a robust and mature decision making process.

It’s a fact that common sense is not that common and is often not a factor, except in reflection after the fact.

If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.

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Tags: Digital Transformation, Future of Work, Agile

#Information #Architecture (IA) the #classification of #information Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Big Data, Customer Experience, Digital Transformation

#UI is not #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

6 ways to keep your #identity #secure #online | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Cybersecurity, Customer Loyalty

#Holistic #UX #Customers don’t think or interact along #channels | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Business Strategy

5 #UX #lies, damn lies and absolute #myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Blended #program #management #Prince and #Agile methods Part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post.

Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results.

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Tags: Digital Transformation, Future of Work, Agile

#Agile #User #stories is a #UX #method | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Agile

Do #eCommerce #analytics prove #customer #affiliation? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects.

1. analytics of success in terms of market development, profile or response through hit or link ratings
2. analytics of sales or revenue

Dependant upon the purpose of a company’s e-commerce deployment one or other but rarely both of these analytics will seek to prove the status of the investment and allow informed strategic decision making.

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Tags: Analytics, Big Data, Digital Transformation

#Strategic and #lean #thinking in private investment and asset portfolio management, part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Digital Transformation, Fintech, Future of Work

#Strategic and #lean #thinking in private investment and asset portfolio participants part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler.

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Tags: Digital Transformation, Fintech, Future of Work

The #IoT an #interactive landscape without #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: IoT, Predictive Analytics, Customer Loyalty

An interview with a #User #Experience #Guru | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

What is a #User in #Professional #UX? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Being asked the #UX #Point of view #POV exposes #ignorance | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#UI and #UX are not #interchangeable | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Interview with a #User #Experience #Guru part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#UX and #Development cannot exist in the same #Agile workstream | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Can real #UX be done in a #global #consultancy? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#UX #Designer waste of money for #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Recruiters requesting #UX #portfolio #breach #IPR | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

#UX #ROI, every dollar spent on UX brings in between $2 and $100 dollars in return | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Retail

#Customer #desire leads #disruptive #innovation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

20 Cool Things Google Search Can Do | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Cognition #Clash in the #IoT #SXSW | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, IoT, Autonomous Vehicles

How to #Design an #Online #National #Census | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is higher than a real world experience and that goes back to the notion that “technology is here to help us” which we all know is not really true. Additionally there is a whole raft of legislation pertaining to human rights, ease of access and use for people with disabilities which must be considered before starting (which have always been impossible to add in a retrospective fashion, enterprise systems architects take note).

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Tags: Customer Experience, Digital Transformation, Govtech

5 User Experience (Customer Journey) lies, damn lies and absolute myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Innova8 combining #designthinking #servicedesign and #userexperience #customer validated services and products | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Design Thinking, Innovation

#Global #Digital #Consultancy Start-up Pt1 #Market #Differentiators | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Digital Transformation, Digital Disruption, Lean Startup

#Global #Digital #Consultancy Start-up Pt2 #Adjusted #Governance #Magic #Bullet | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

Governance is a Business Enabler
Having written several enterprise governance documents using ISO/IEC 385000 as a template I am well aware that governance is one of those areas that is much misunderstood.

Well constructed and managed governance is open and obvious, it is designed to enable business and has an active and transparent policy creation and updating process. However, there is a huge amount of governance set up to chain the business to policies that are truly complex, meaningless in the current context and have become a power base in their own right.

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Tags: Lean Startup, Entrepreneurship, Mergers and Acquisitions

UbiNET Inc IoT 3 Smart Living Platform
UbiNET Inc.
May 23, 2018

UbiNET Inc is an IoT 3 Smartliving Platform company that links organic and inorganic items on a planet wide unique identity system, it uses proprietary technologies including a twin AI blockchain and is operated in accordance with the secondary handshake Open Network Ecosystem Protocol ONEP.

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Tags: Digital Transformation, IoT, 5G

#IoT #Blockchain #Business #ROI #Humans @UserExperienceU #STinsights 15million+ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Blockchain, IoT, Predictive Analytics

#User #Interface (UI) is not the User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Lies damn lies and #user #experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do.

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Tags: Customer Experience, Digital Disruption, Digital Transformation

Fail Fast, Fail Small to avoid Failing Big and Failing Slow #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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February 07, 2018

You would think by this late stage in the life of Agile and Agility that the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail, I seen people pervert its meaning and make up their own versions then blame a framework for personal incompetence. Likewise I’ve not seen DevOps fail either.

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Tags: Management, Future of Work, Agile

Core character traits of a True Leader | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 29, 2018

I was recently asked to answer 20 questions by Beament Leslie Thomas (BLT) a leading niche, specialist recruitment company http://bit.ly/2grPYUw some of it explains why I like to do the impossible and how.

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Tags: Digital Transformation, Innovation, Future of Work

#UbiNET Inc. expands into Florida to deliver #UbiNETPlatform | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 01, 2018

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Tags: Blockchain, Digital Transformation, IoT

#Definition of #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Open #IoT with #Blockchain #AI and #BigData | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Blockchain, Digital Transformation, IoT

#Project #Charlemagne #UIoT, the #unification of the #IoT | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Blockchain, Cryptocurrency, IoT

#IoT #Ecosystems require #Ontologies of your #Products and #Services | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, IoT, Future of Work

#IoT #Products for the IoT #Economy, its all about #Productization | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, Emerging Technology, IoT

#Situational #Awareness #Shopping | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

Consider, currently we see things we want to buy through advertising or by seeing it in films or when around other people or places.

Why not; while having a coffee with a friend in their house you see a nice bowl and you say ‘buy bowl’. Your personal IoT ecosystem checks the area and finds three bowls, it asks ‘white bowl’ you say ‘Yes’ the bowl is ordered based upon your personal preference which could be Speed, Price, Colour or anything else, for this scenario it’s Speed it locates the nearest supplier and orders it for immediate delivery.

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Tags: Digital Transformation, Emerging Technology, IoT

#Digital #Transformation a #Business #Guide | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

For the most part what companies have is Technology being sold as Digital Solutions or Digital Strategy, however Being Digital and participating in the Digital Economy is about fundamental change in how your company works, not by adding a channel.

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Tags: Customer Experience, Digital Disruption, Digital Transformation

#Digital #Transformation is #About #People | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Change Management, Customer Experience, Digital Transformation

#SmartTechnologies to #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, IoT, Future of Work

#DigitalBusiness and #AI should use Hegelian Logic to find very different and valuable customer insights | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: AI, Customer Experience, Digital Transformation

Scotland The Brave? I Hope So!
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May 22, 2017

There is an identity problem in Scotland, it’s trying so hard not to offend its throwing away its destiny to lead.

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Tags: Customer Experience, IoT, Entrepreneurship

IOT: From Smart Technologies To Ecosystem And Onwards To Smart Living
Digit,Fyi
May 17, 2017

Something few people have grasped yet is that to get from Smart Technologies to IoT and onwards to Smart Living (Ubiquity) requires progression. Not just in terms of sensors, networks and device thinking, but also in terms of ecosystems and task thinking (to discern if they are even relevant, not just the form). As with every other revolution, not only do time and people change the meaning of the revolution, they also change the trajectory.

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Tags: Digital Transformation, Emerging Technology, IoT

HiveMind Social Media Key Opinion Leader
HiveMind Network
January 06, 2017

What is a Key Opinion Leader?
The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question;

Who is an opinion leader?

One or more of these factors make noteworthy opinion leaders:

expression of values
professional competence
nature of their social network

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Tags: Digital Transformation, Emerging Technology, Social

#Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 26, 2016

The foundation for this thinking goes back to a notion of the ‘social life of things’. If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch points in the IoT.

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Tags: Digital Transformation, IoT, Retail

#SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 08, 2016

I tend to think of myself as a futurist, I immediately see the possibilities of technologies as part of a much larger ecosystem than the one it is intended for.

I look for ways to test and assess “How we might Live” with the technology and how it will adapt our lives, our cultures and move humanity onwards to greater things.

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Tags: Digital Transformation, Digital Disruption, Emerging Technology

When #Agile becomes #Fragile nobody #Wins | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 09, 2009

I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally removing the hierarchical and often power crazed notion of single point leadership.

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Tags: Digital Disruption, Future of Work, Agile

#User #Interface (UI) is not the User #Experience (UX)
Karl Smith UX CX Agility AI IoT Leadership Blog
February 06, 2005

There seems to be a huge level of confusion around user experience (UX) but one of the key things is that user interface UI is not the user experience UX

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Tags: Customer Experience, Customer Loyalty, Design Thinking

How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce
Karl Smith UX CX Agility AI IoT Leadership Blog
January 25, 2005

There is a notional level where technology creates an absolute route to a desired conclusion. This determination surmises a benign, logical process or system which creates processes and control mechanisms free from random, illogical and uncontrolled influences (McLoughlin, 1999). However while an idealised perfect use of technology may create such an operation its use by people automatically creates random, illogical and uncontrolled influences.

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Tags: Business Strategy, Change Management, Digital Transformation

#Definition of #User #Experience #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 21, 2001

User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. 'Listen or well go elsewhere', because we can and will seek our own needs before yours.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

5 Board Memberships

Agile 20 Reflect Festival
Agile 20 Reflect
October 05, 2020

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Tags: Agile, Digital Transformation, Future of Work

UCD UK Conferences
UCD UK Conferences
November 10, 2011

UCD UK Conferences is a is not-for-profit organisation created to promote UCD as a community of practice.

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Tags: Customer Experience, Digital Transformation, Edtech

The Human Centered Design Society
The Human Centered Design Society
February 07, 2011

Current President and Membership & Operations Committee Director works in Transformation on the leading edge of what business, customer and digital means, where it’s going and helping clients to understand what they need to do now, to still exist in a shrinking global marketplace. He is also involved in defining how an open IoT ecosystem will work with blockchain and AI avatars towards the massive economic and social change it will bring.

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Tags: Customer Experience, Design Thinking, Digital Transformation

UbiNET Inc R&D
https://ubi-net.us/
June 04, 2001

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Tags: Blockchain, Digital Transformation, IoT

Paradigm Interactions Inc.
Paradigm Interactions Inc.
September 20, 1989

Paradigm Interactions is a consultancy started in 1989 and incorporated in 2006, involved in creating New Business Paradigms.

focused on work that changes the way the world works

Paradigm Interactions is involved in Strategic, Tactical and Operational market entry and capability building. Often this will involve embedding people into organisations to deliver the required change or to drive adoption of a new way of working to become effectual.

at the bleeding edge, so our clients can be at the leading edge

If you want to engage with a company that will propel your business to the level beyond the next level we are you partners in that activity. Please contact us if you’re interested in talking.

Tags: Agile, Digital Transformation, Future of Work

3 Books

Servant Leadership Experiments in Ways of Working Paperback
Polymath Knowledge / Kindle Direct Publishing (KDP)
March 26, 2021

Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startups, medium sized enterprise to global companies covering business agility and technology agility.

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Tags: Leadership, Future of Work, Agile

Agile an Unexpected Journey
Polymath Knowledge / Kindle Direct Publishing (KDP)
February 21, 2021

How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
Paperback: ISBN 978-1-8382370-5-9

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Tags: Leadership, Future of Work, Agile

Designing for Human Experience
Polymath Knowledge / Kindle Direct Publishing (KDP)
December 07, 2020

Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Fundamental to my work in designing for human experience is my early experiences of human augmentation in supporting what the world describes as disability. When I was eight (1970’s) my father was involved in setting up a respite centre for the families disabled children. It was the first time I’d seen technologies that support people in doing what I take for granted and it changed my perspective on technology and what it means to be human.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out December 2020
Paperback: ISBN 978-1-8382370-1-1

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

2 Conference Publications

#Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005 | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 28, 2019

The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Proceedings of the IADIS International Conference on WWW/Internet
iadis
October 19, 2005

Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

https://www.academia.edu/14109854/Converting_browsers_to_buyers_exploring_what_drives_consumer_choice_in_internet_e-commerce https://www.coursehero.com/file/46227103/Converting-browsers-to-buyers-exploringpdf/ https://karl-smith.com/converting-browsers-to-buyers-exploring-what-drives-consumer-choice-in-internet-e-commerce/

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

9 Corporate Partners

Decision Point AI launch professional service consulting in UK, USA and Europe | Decision Point AI Group
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November 19, 2019

As part of the continued strategy and growth of Decision Point AI it has today incorporated it’s professional services consulting business Decision Point AI UK as Decision Point AI Limited in Edinburgh, Scotland.

We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director, Decision Point AI

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Tags: Lean Startup, Predictive Analytics, Entrepreneurship

Karl Smith returns to day job | Decision Point AI Group
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October 21, 2019

The on loan CEO of UbiNET and Paradigm Interactions returns to his day job after giving up 7 months of his time to launch the Decision Point AI concept company.

We wish him every success and hope he remains available to us for some of the new clients he has brought us.

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Tags: Startups, Predictive Analytics, Entrepreneurship

Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA | Decision Point AI Group
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July 31, 2019

Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA
JULY 31, 2019ADMIN ADVANCED ANALYTICS AI, PRESS RELEASE
In line with the Decision Point mandate to establish clear productisation of IntelSuite AI capability it has launched Advanced Analytics AI and eight sector SaaS Companies with Paradigm Interactions Inc. in a Joint Venture. Paradigm Interactions brings its digital productisation, enterprise architecture and application design capability into the mix with the Decision Point AI. These do not represent all the areas currently being established but are the first batch of thirty companies focused on SaaS decision support software.

I have created a bold strategy for both market entry and market capture of targeted advanced analytics clients. This along with new products, new business models and M&A activity will establish Decision Point AI and Advanced Analytics AI as both market leading and defining businesses in the later part of 2019 and early 2020. Karl Smith, Managing Director, Decision Point AI.

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Tags: Digital Disruption, Startups, Predictive Analytics

Karl Smith CEO of Paradigm Interactions Inc to lead Decision Point AI for 6 months
Paradigm Interactions Inc.
April 22, 2019

Initially discussed as a Joint Venture with Paradigm Interactions Inc the new division Decision Point of the as yet unnamed Augmented Intelligence Corporation will be lead by our CEO, Karl Smith.

Decision Point is the only #dddm_ai company, for #augmentedintelligence in #fintech #medtech #suptech #regtech #govtech #sectech #edtech #insurtech

Karl Smith, Decision Point

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Tags: Big Data, Lean Startup, Predictive Analytics

WoW Ways of Working Organisational Transformation
HiveMind Network
January 06, 2019

WoW Organisational Transformation rebuilding your business to deliver valuable outcomes in a rapid and constant flow in response to customer needs

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Tags: Digital Transformation, Future of Work, Agile

Creation and Launch of Wipro Digital Globally
HiveMind Network
May 23, 2018

Near the end of our work at Accenture https://thehive.hivemindnetwork.com/stars_indi/creation-and-launch-of-accenture-enterprise-user-experience-eux-globally/ Wipro Technologies contacted us as they also wanted their existing UX capability enhanced. We were initially involved with them on this however it was clear that they had adopted the generalist approach to a point where specialists would not be hired. In fact they did hire a large number of graphic designers who were immediately required to lean how to code in Javascript. As previously stated there are different mental models and skills that few people can cross over, to produce any degree of quality work. We had decided to walk away from Wipro Technologies and had given notice when we were invited to be involved in creating Wipro Digital from a blank canvass.

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Tags: Digital Transformation, Digital Disruption, Future of Work

Creation and Launch of Accenture Enterprise User Experience (EUX) Globally
HiveMind Network
May 23, 2018

Back in 2010 the world was changing and the big corporate world knew that Customers (targeted, with money to spend) were fatigued from bad real world experiences and moving to online experiences that were as bad. They were asking their corporate consultancies for support and those tax and management consultancies provided people who had no design backgrounds, no user experience background and no research background who where trained to be the expert from afar but never held accountable for outcomes to end customers before.

Around this time we were courted by Accenture, PwC and KPMG, EY were not really involved in digital at this time. Each had their own rationale for what they wanted and why, but also they saw UX as a production skill not a strategic one. While there was a massive influx of graphic design into the field at that time, most of the pretty graphic UI’s failed to aid the actual experience as they were skin deep and did not tackle the end to end (UI, logic, ETL, process, latency, integrated support issues etc) experience that UX actually covered and still does for professional practitioners.

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Tags: Customer Experience, Digital Transformation, Fintech

Senior Partner, Business Agility and Design | The HiveMind Network
The HiveMind Network
December 05, 2016

Connect and engage with outstanding people to help you build and deliver amazing change.

HiveMind started from the simple idea of top business, technology and design professionals inviting other professionals they rated highly, trusted and loved working with to join a network which would support each other and their clients. Building high performance, remarkable businesses; by putting people with good, shared values at the centre.

We’ve grown into a trusted, integrated, worldwide network of independent experts and entrepreneurial micro-firms who by working together provide a modern, cost effective and exciting alternative to the traditional, large scale advisory, consulting and resourcing firms and at the same time remove the overheads and middlemen.

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Tags: Digital Transformation, Future of Work, Business Continuity

The All-Party Parliamentary Design and Innovation Group
Policy Connect
May 14, 2003

The APDIG produces regular news updates on developments within Parliament and across the design and innovation sectors. In addition to its Term Papers, the Group also publishes a monthly newsletter for its parliamentary and associate members.

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Tags: Digital Transformation, Innovation, Agile

3 eBooks

Servant Leadership Experiments in Ways of Working E-Book
Polymath Knowledge / Amazon Kindle
February 26, 2021

Experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out February 2021
E-book: ISBN 978-1-8382370-2-8

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Tags: Leadership, Future of Work, Agile

Agile an Unexpected Journey
Polymath Knowledge / Amazon Kindle
January 29, 2021

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Tags: Leadership, Future of Work, Agile

Designing for Human Experience (ebook)
Polymath Knowledge / Amazon Kindle
November 02, 2020

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

1 Entrepreneur in Residence

Veriluma expands into the UK with new business unit Launches Decision Point led by Wipro Digital founder
ARN | Veriluma
June 11, 2019

Australian artificial intelligence vendor Veriluma has launched a business unit in the UK as part of plans to expand into Europe and the USA.

Wipro Digital founder Karl Smith will be heading the UK operation as the director at Decision Point. He has 30 years of experience and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

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Tags: Digital Transformation, Startups, Predictive Analytics

1 Executive

Enterprise User Experience EUX | Accenture
Accenture
December 03, 2012

Accenture is a professional services company, providing services and solutions in strategy, consulting, digital, technology and operations.
Dublin, Dublin, Ireland

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

1 Faculty Member

Edinburgh Global Experience Language (EdGEL) Digital Strategy
Edinburgh University
April 12, 2017

Starting life as an Asset and Style Library for EdWeb the Edinburgh Global Experience Language (EdGEL) is evolving into a Code Agnostic Framework with built in processes and global standards compliance

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Tags: Customer Experience, Digital Transformation, Edtech

21 Founders

Polymath Knowledge, Masters of Much
LinkedIn
October 01, 2020

Polymath Knowledge is a publisher focused on publishing books by Polymaths where they share their knowledge, mental models and extrapolations.

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Tags: Agile, Customer Experience, Digital Transformation

Lean Agile Leadership
Lean Agile Leadership
May 29, 2020

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Tags: Agile, Digital Transformation, Leadership

Organizational Agility and Business Agility
Import from wordpress feed
May 29, 2020

Effectiveness is born from changing the whole organization while risk is managed by doing that through a slice at a time, then building on what works

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Tags: Digital Transformation, Future of Work, Agile

Advanced Legal Analytics ALA | Decision Point AI Group
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November 19, 2019

Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Legal Analytics ALA, its self service SaaS portal to find its beta user group. Sign up is available on the website.

The intention behind Advanced Legal Analytics ALA is to enable SME legal services companies to be able to utilise their client data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI

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Tags: Big Data, Digital Transformation, Predictive Analytics

Decision Point AI UK
Decision Point AI Group
September 06, 2019

We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director

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Tags: Big Data, Digital Transformation, Predictive Analytics

Decision Point AI USA
Decision Point AI Group
September 06, 2019

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Tags: Big Data, Digital Transformation, Predictive Analytics

Advanced Intelligence Analytics AxA
Decision Point AI Group
July 31, 2019

Due to the nature of this sector no products will be shared

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Tags: Big Data, Digital Transformation, Predictive Analytics

Advanced Military Analytics AmA
Decision Point AI Group
July 31, 2019

Due to the nature of this sector no products will be shared

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Tags: Big Data, Digital Transformation, Predictive Analytics

Founder | Decision Point AI Group
Decision Point AI Group
April 01, 2019

Decision Point AI
The world is experiencing Data Overload and Insights are highly interpretive and time sensitive. Critical decisions cannot wait for manual analysis to create contextual meaning from insights, they need unbiased, automated information based on the amalgam of human subject matter expertise and machine capabilities to sift vast data sources to deliver a constant flow of decision guidance.

A company created by Karl Smith for a client

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Tags: Big Data, Digital Transformation, Predictive Analytics

Founder | Advanced Analytics AI Group | Paradigm Interactions Inc.
Import from wordpress feed
April 01, 2019

Advanced Analytics AI offers both a standard product IntelSuite and professional services consulting to define and build bespoke client solutions. The company is a holding group for several advanced analytics AI sector companies including; Advanced Financial Analytics AFA, Advanced Legal Analytics ALA, Advanced Consumer Analytics ACA, Advanced Industrial Analytics AIA, Advanced Health Analytics AHA, Advanced Entertainment Analytics AEA, Advanced Intelligence Analytics AxA, Advanced Military Analytics AmA

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Tags: Big Data, Digital Transformation, Predictive Analytics

Decision Point AI Europe
Decision Point AI Group
April 01, 2019

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Tags: Big Data, Digital Transformation, Predictive Analytics

Founder, Global Head of Design | Wipro Digital
Wipro Digital
January 06, 2014

Wipro Digital is a mix of strategists, creative directors, designers, writers, media strategists, digital marketers, developers and relationship builders. They’re committed to creating vibrant and relevant brand experiences on every level.

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Tags: Customer Experience, Digital Transformation, Lean Startup

Founder, Current President and Membership & Operations Committee Director
Import from wordpress feed
October 21, 2011

The Human Centered Design Society is an organization created to promote Human Centered Design as a community of practice. The Human Centered Design Society is involved establishing the professional standing of Human Centered Design practitioners so that both they and their clients can be assured of the skills they possess and how they service clients.

Human-centered design is focused on interactive rather than passive systems, anything that a human may interact with regardless of technology, process or communication.

Humans rather than users are now the important center of consideration as many humans have lost their importance and opportunity to gain efficiencies by projects only focusing on one user group, the end users.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

UCD UK Conferences Founder Karl Smith
UCD UK Conferences
October 11, 2011

UCD UK Conferences http://ucduk.org/ was a not-for-profit organisation created to promote User Centred Design (UCD) as a community of practice. UCD UK Conferences is creating events that explore how User Centred Design is applied in a variety of disciplines and how they in turn benefit the quality and expertise of people in the UK and globally.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Service Design Consultants
Service Design Consultants
June 05, 2006

Service Design Consultants is focused on greenfield technologies, migrations and organisational design.

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Tags: Customer Experience, Design Thinking, Digital Transformation

Activity Interaction and Usability (AIU)
Import from wordpress feed
July 15, 2001

Consultancy based in Glasgow focused on using eye-tracking technologies for in context usability testing, transforming experiences through digital.

Tags: Digital Transformation, Digital Disruption, Emerging Technology

Founder | UbiNET Inc.
UbiNET Inc.
June 01, 2001

UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity.

#UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.

UbiNET Platform
The UbiNET Platform is built up from several propositions that each hold a key relationship ecosystem. UbiNET is designated a planet wide system as its architecture is designed for any planet and an in-transit mode for between planets.

UbiNET Platform – Blockchain data management of unique id in ThingCoin
UbiNET-c-Token – Corporation (Business) Cryptocurrency that issues ThingCoin’s
UbiNET-p-Token – Person (Individual) Cryptocurrency that issues ThingCoin’s
ThingCoin – Data description of micro-sensor embedded in everything
UbiNET – Planet data token

While the system has been defined using the constructs of blockchain and cryptocurrency they are just the enablers of a complex data system with millions of products and services from full lifecycle recycling to personal security and most importantly personal privacy.

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Tags: Blockchain, Digital Transformation, IoT

Founder | Service Design Consultants
Service Design Consultants
January 01, 2001

Service Design Consultants is focused on the provision of teams to deliver work packages for greenfield technologies, migrations and organisational design.

Service design is about how people use services, how they find them, appropriate (take ownership) them and adopt them in their lives. The best service design is invisible as it enables interactions, transactions and fulfillments in ways that seem obvious to their users.

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Tags: Customer Experience, Digital Transformation, Agile

Kaythrine Seymore Shopping Network
Import from wordpress feed
September 07, 1998

Concepted, design and management of Fashion network targeted women 25 to 35 with regular clothing purchase products and seasonal fashion items. Products were a mix of affiliate marketing and drop shipping items site from 1998 to 2008.
Created the first image based affiliate marketing links.

Tags: Customer Experience, Digital Transformation, Customer Loyalty

The Mall (a digital experience)
Import from wordpress feed
October 10, 1997

Concepted, designed and management of a digitised USA Mall. Products were a mix of affiliate marketing and dropshipping items.

Tags: Customer Experience, Digital Transformation, Digital Disruption

Founder | Paradigm Interactions Inc.
Import from wordpress feed
January 06, 1989

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Tags: Digital Transformation, Future of Work, Agile

2 Industry Awards

Effective Leadership in Information Technology Industry ELITE | Member by Invitation
Import from wordpress feed
May 23, 2018

Exclusive forum for CIOs, CTOs, IT directors, academics and other leaders from within and beyond the IT industry, across disciplines and sectors, to represent the senior IT management view within BCS and to other audiences.

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Tags: Digital Transformation, Leadership, Future of Work

European CIO Association | Member by invitation
Import from wordpress feed
May 23, 2013

The European CIO Association (EuroCIO) is the only European, independent, not-for-profit representative for the large IT-users (demand side of IT), both private and public. With far over 600 organizations as members, represented by their highest IT-manager or CIO and representing over 500.000 IT workers, EuroCIO is "the" largest organization in its kind also at global level, with links to other CIO communities around the world.

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Tags: Digital Transformation, Leadership, Change Management

15 Industry Certifications

Workday HCM (Human Capital Management)
Udemy
June 26, 2020

Tags: HR, Future of Work, Risk Management

Service Management with ITIL 4
Udemy
June 19, 2020

Service management, four dimensions, guiding principles, service value system, and the ITIL 4 practices

Tags: Digital Transformation, Change Management, Risk Management

Basic Disclosure
Disclosure Scotland
December 22, 2019

Disclosure Scotland is an executive agency of the Scottish Government, providing criminal records disclosure services for employers and voluntary sector organisations.

Tags: Digital Transformation, Healthtech, Govtech

Baseline Personnel Security Standard (BPSS)
The Scottish Government
December 19, 2019

BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. BPSS checks were created to help reduce the risk of illegal workers, identity fraud and overall protect national security.

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Tags: Digital Transformation, Govtech, Future of Work

Determined to Lead, Corporate Executive Management in Banking
NatWest Bank
January 25, 2019

Adapting materials from the Cohen-Brown management group, NatWest developed “Determined to Lead”. This is now the only leadership course delivered within NatWest and it involves every leader from the CEO down.

Tags: Customer Experience, Digital Transformation, Leadership

Banking Diploma
The Chartered Banker Institute
November 07, 2016

The Chartered Banker Diploma is the highest level qualification awarded by the Institute, and is recognised and supported by major financial services organisations across the globe. As a world-class qualification, leading to Chartered status, it will help learners to achieve and maintain the standards of excellence and professionalism expected by clients and employers. The aim of the programme is to provide extensive, detailed and critical knowledge and understanding of the banking sector, both in theory and in practice.

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Tags: Fintech, Leadership, Management

IBM Watson
IBM
November 05, 2015

Powered by the latest innovations in machine learning, Watson is the open, multicloud platform that lets you automate the AI lifecycle. Build powerful models from scratch, or speed time-to-value with pre-built enterprise apps.

Tags: AI, Big Data, Digital Transformation

IBM BlueMix
Import from wordpress feed
January 06, 2015

• Bluemix is the new development environment built on Cloud Foundry for the cloud era to build applications rapidly and incrementally composed from services.

• Open standards allow developers to avoid vendor lock-in, leveraging the open and flexible cloud environment using a variety of tools from IBM, third party or open technologies.

• Bluemix offers more than 200 software and middleware patterns available from IBM and IBM Business Partners to help enterprise and born-on-the-cloud developers develop portable and compatible applications for hybrid cloud. Pre-built services make application assembly very easy.

• It provides an integrated experience for the developers with DevOps in the cloud and thus helps them build enterprise and mobile applications quickly and more efficiently.

Tags: AI, Big Data, Digital Transformation

Fellowship FBCS | British Computer Society BCS, The Chartered Institute for IT
British Computer Society BCS
March 25, 2011

Recognised for influence and the expertise gathered throughout my career in leadership.

Tags: Digital Transformation, Emerging Technology, Leadership

Professional Member
Web Analytics Association WAA
August 11, 2005

Tags: Analytics, Big Data, Predictive Analytics

Member
The IA Institute
June 07, 2004

We work to make the world’s information clearer and easier to use by improving how people learn, practice, and teach information architecture.

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Tags: Digital Disruption, Emerging Technology, Innovation

Member
Institute of Electrical and Electronics Engineers
January 10, 1991

The Institute of Electrical and Electronics Engineers is a professional association for electronic engineering and electrical engineering with its corporate office in New York City and its operations center in Piscataway, New Jersey.

Tags: Digital Disruption, Emerging Technology, Innovation

Advanced Driving Certification
IAM RoadSmart
August 17, 1990

IAM RoadSmart formerly called the Institute of Advanced Motorists (IAM) is a charity based in the United Kingdom and serving nine countries, whose objective is to improve car driving and motorcycle riding standards, and so enhance road safety, by using the British police's system of car and motorcycle control commonly known as "the System". The System was devised in 1937 by racing driver Mark Everard Pepys, 6th Earl of Cottenham, to reduce accidents in police pursuits.

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Tags: Management, Leadership, Future of Work

Qualified Teachers Status (QTS)
National College for Teaching & Leadership
June 15, 1989

Tags: Management, Leadership, Edtech

Voluntary Youth Leadership
London Borough of Bromley
January 06, 1982

All children have potential leadership skills which can be developed and enhanced. Communication skill is one of the most important leadership traits a child needs to have. Sadly it is also one of the most feared social activities among children and one which continues well into their adolescence and adulthood. Young Leader's Platform has embarked on a goal to develop outgoing and motivated children, who can organize and present ideas logically and convincingly to a large audience. Children enjoy being part of the group, engaging in different activities that cross them over from being shy and embarrassed to becoming confident and outgoing.

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Tags: Management, Leadership, Edtech

7 Influencer Awards

13th in Top 50 Global Thought Leaders and Influencers on FinTech (November 2020)
Thinkers360
December 28, 2020

13th in the Top 50 Global Thought Leaders and Influencers on FinTech (November 2020)
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on FinTech for November 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Fintech

Who’s Who in Future of Work? | Onalytica | Clelia Arci
Onalytica
November 19, 2020

Onalytica has been creating Top 100 Influencer lists for the past
10 years, connecting brands with influencer communities. The
marketplace is now looking to understand who is influential beyond
Twitter social amplifiers. Over recent years there have been more and
more companies producing lists based on Twitter followers. We want
to break away from that.

The world of work is transforming quickly, and we all need to
become true agents of change if we want to build a brighter
future for ourselves and future generations. This requires us to
think beyond the technological advances in AI, IoT, cloud and
cybersecurity that change the way we work and consider the human
factor. How do organizations build for “work anywhere” operating
models of a remote workforce while laying the foundation for a
hybrid future? We must examine our entire approach to digital
transformation and human resources transformation, which means
re-evaluating leadership skills, reinvesting in employee experience
and employee engagement, and re-prioritizing diversity and
inclusion in the workplace.

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Tags: Future of Work

Karl Smith named No 1 in Top 50 Global Thought Leaders and Influencers on Customer Experience (November 2020)
Thinkers360
November 19, 2020

Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on Customer Experience for November 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Customer Experience

The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020
https://www.theawardsmagazine.com/
October 24, 2020

Here is the list of top 100 Global Thought Leaders and Influencers to follow on Social Media who have made great impact in many industries and society. Follow and work with these top 100 global thought leaders to make your business/ life better. More than just a list, the influencers and thought leaders mentioned here are trending on social media for their work, knowledge shared among the audience.

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Tags: Leadership

Top 50 Global Thought Leaders and Influencers on 5G (August 2020)
Thinkers360
August 17, 2020

Here’s the Thinkers360 leaderboard for the top 50 global thought leaders and influencers on 5G for August 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: 5G

Top 50 Global Thought Leaders and Influencers on Digital Disruption (July 2020)
Thinkers360
July 17, 2020

Here’s the Thinkers360 leaderboard for the top 50 global thought leaders and influencers on Digital Disruption for July 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Digital Disruption

Ranked 4th of IoT People in #London
IoT People in London
December 01, 2016

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Tags: Digital Transformation, IoT, Retail

8 IP Assets

ThingCoin as a SAFT release schedule now in tranche 1
UbiNET Inc.
October 20, 2019

UbiNET Inc. has decided to offer the ThingCoin as a SAFT (simple agreement for future tokens) Token as such we are expecting the early release of 10,000,000 tokens to be focused on gamification while 70,000,000 will be released according to the following schedule.

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Tags: Cryptocurrency, Digital Transformation, IoT

Ways of Working Business Agility and Rapid Innovation service offerings proposal for Partner Role | Karl Smith Business Agility Blog
Ways of Working Proposal for Consulting Firms
October 16, 2019

The business plan involves specific business lines, being: Business Agility and Rapid Innovation Offerings
Opportunities
Business Agility is the ability of an organization to consistently deliver value to customers in a constantly
changing market every 90 days. It is the ability to hear the customer voice, respond to that voice and rapidly deliver
incremental value to that customer forever.
The Business Agility proposition will involve cutting edge methodology that will provide extraordinary levels of Business
control and value realisation, saving corporations significant costs, refocusing on work that adds value to the Business and
establishing flexible working practices as the norm.

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Tags: Digital Transformation, Innovation, Future of Work

Decision Point AI Trademark
UK IPO
July 26, 2019

Decision Point AI Trademark

Class 9
AI software; scientific apparatus; research equipment; measuring apparatus; apparatus for recording data; apparatus for processing data; apparatus for transforming data; machine to machine systems relating to deep learning; automation technologies; apparatus for natural language processing; apparatus for neural networks; augmented intelligence software; subjective logic software; conditional logic software; Bayesian probability software; AI software applications; AI integrations software; software to process big data.

Class 35
Business consultancy services; data processing; data analysis, advanced data analytics; descriptive analytics; prescriptive analytics; predictive analytics; business intelligence; management intelligence.

Class 42
Technical consulting services; algorithm design.

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Tags: AI, Predictive Analytics, Legal and IP

#UbiNET twin #AI #Blockchain with mutating #security #algorithm | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
May 29, 2018

UbiNET platform architecture is built on two key components;

a twin blockchain written in an AI codebase called Ubi developed specifically for UbiNET
a mutating security algorithm derived from the unique platform functional architecture

By interlinking the security algorithm derived from every transaction only the next ordered AI blockchain knows what the structure of an acceptable contract is.

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Tags: AI, Blockchain, IoT

Innova8 Trademark | Paradigm Interactions Inc
United States Patent and Trademark Office
May 23, 2018

Word Mark INNOVA8
Goods and Services IC 042. US 100 101. G & S: Innovation consulting services, namely, advising others in the areas of product development. FIRST USE: 20010720. FIRST USE IN COMMERCE: 20010720
Standard Characters Claimed
Mark Drawing Code (4) STANDARD CHARACTER MARK
Serial Number 86681840
Filing Date July 2, 2015
Current Basis 1A
Original Filing Basis 1B
Published for Opposition June 14, 2016
Registration Number 5065342
Registration Date October 18, 2016
Owner (REGISTRANT) Paradigm Interactions Inc. CORPORATION DELAWARE
Type of Mark SERVICE MARK
Register PRINCIPAL
Live/Dead Indicator LIVE

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Tags: Innovation, Entrepreneurship, Legal and IP

UbiNET twin AI #Blockchain with mutating security algorithm
Import from wordpress feed
May 23, 2018

UbiNET platform architecture is built on two key components;

a twin blockchain written in an AI codebase called UBI (originally based on Prolog with attributes of .NET) developed specifically for UbiNET
a mutating security algorithm derived from the unique platform functional architecture

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Tags: AI, Blockchain, IoT

Innova8 by permission at Wipro Digital | Paradigm Interactions Inc
Paradigm Interactions Innova8™ by permission at Wipro Digital
March 04, 2013

A unique innovation technique that mashes service design, the design process, counterintelligence techniques, human-centered design techniques, clients, customers and creative people together.

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Tags: Digital Transformation, Startups, Future of Work

Innova8 used by permission at Accenture | Paradigm Interactions Inc.
Paradigm Interactions Innova8™ by permission at Accenture
February 06, 2012

A unique innovation technique that mashes counterintelligence techniques, human-centered design techniques, clients, customers and creative people together. Used to relaunch Accenture Financial Services as Innovator.

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Tags: Digital Transformation, Innovation, Fintech

1 Journal Publication

The changing face of HCI - Contextual User Research | Interfaces 68
BCS | British HCI Group
October 16, 2006

Recent collaborations into physiological studies such as ergonomics have greatly assisted the development of HCI and given a higher profile to considerations of context. Contextual usability, like its precursors contextual design (Beyer & Holtzblatt, 1998), and specifically contextual enquiry, aims to inform and evoke questions regarding real world and holistic data acquisition and their influence and shaping of the results of human-focused research.

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Tags: Customer Experience, Digital Transformation, Change Management

1 Keynote

Program Chair
UCD2013 Conference
November 08, 2013

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Tags: Customer Experience, Digital Transformation, Emerging Technology

13 Media Interviews

Agile transformation: Faster, smarter and responsive marketing
iResearch Services
December 03, 2020

Teaser - We are thrilled to be in a conversation with Karl on ‘Agile transformation: Faster, smarter and responsive marketing.’

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Tags: Agile

Karl Smith, Polymath, Influencer, Authority UX, UI, AI, IoT & Founder Human-Centered Design Society
Citiesabc / Dinis Guarda
November 28, 2020

Karl Smith, Polymath, Influencer, Authority UX, UI, AI, IoT & Founder Human-Centered Design Society, is the new guest in this Dinis Guarda citiesabc openbusinesscouncil YouTube Podcast series.

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Tags: Agile, Customer Experience, Fintech

Let's Talk Agile20Reflect Festival with the marketing Team
Live Video / YouTube
November 04, 2020

Join The Agile20Reflect Festival marketing team conversation

The focus of the celebration is 20 years of Agile manifesto
- History and Origin of Agile
- Current State of Agile
- Future Possibilities for Agile

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Tags: Edtech, Future of Work, Agile

Imagine If The Way We Now Live Became Redundant
Fail Faster | Spotify
August 26, 2020

Ari Abraham talks to Karl Smith, a consultant, and innovator who has said in the past "My desire was not to build things that humans already do but to find out how technology could evolve our human experience." Ari and Karl dig into some of his wins, his fails, and the adventure of having a storied history of projects all centered around the human experience.

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Tags: Customer Experience, Digital Transformation, IoT

Huawei Now: Innovation Day Highlights
Huawei Now, Huawei
November 15, 2019

Huawei Innovation Day in Paris was a huge success, so we decided to put together a selection of highlights from the event. Author and global thought leader Elise Quevedo interacted with strategists, KOLs and engineers to get their expert opinions on innovation and Huawei’s principle of “In Europe, For Europe”, including Huawei France Corporate Communications Manager Steeve Bourdon, Digital Transformation Strategist & Co-founder of Digitalizuj.Me Vladimir Vulic, Paradigm Interactions CEO Karl Smith and Lead Engineer and Co-founder of DIVE Medical Marta Ortin Obon. Attendees were asked what innovation is all about and what the most important factors are. The overwhelming feeling was a sense that innovation focuses on technology of the future and that by innovating together for a digital Europe, we can build bonds not barriers.

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Tags: Digital Transformation, Digital Disruption, Innovation

Karl Smith from Paradigm Interactions
Digit.Fyi
June 22, 2018

Karl Smith CEO and Founder of Paradigm Interactions Inc. speaking about the evolution of digital leadership and how it is moving away from a 'me' culture to a 'we' culture.

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Tags: Digital Transformation, HR, Future of Work

#STInsights on Scaling Digital Innovations | CDO Straight Talk @CDOStraightTalk
Twitter Event HCL #STInsights on Scaling Digital Innovation
April 20, 2018

Organizations need to take a leap into the digital age, by rethinking business processes, technologies, structures and products, at scale – by redefining their value proposition, business model and business architecture .

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Tags: Digital Transformation, Innovation, Change Management

Opinions and Impressions from UBBF2017
Ultra Broadband Forum, Huawei
October 08, 2017

Social influencers from around the world attended the Ultra-Broadband Forum (UBBF 2017). What were their impressions of the event?

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Tags: AI, Future of Work, 5G

028: UX, IoT, and Blockchain with CEO Karl Smith of Paradigm Interactions Inc.
Tech Leaders Today with Cassie Crossley
May 24, 2017

Karl Smith is an inventor of open network IoT3 UbiNET which he has patented and a holistic transformation consultant more involved with how humans have to deal with technology than the technology itself. Karl Smith is also former Global Head of Mobility User Experience at Accenture and Partner (founder), Global Head of Digital Design at Wipro Digital, current Chairman of the Human Centered Design Society and has relaunched or launched Design as a USP in several global enterprises.

Karl has always been fascinated by how technology can augment the lives of humans, his desire was not to build things that humans already do but to find out how technology could evolve all human experience. He is still looking for the Gene Roddenberry future today where humanity pulls together and projects all of us the next stage of evolution. Transformation is at core of this evolution; he’s highly engaged in Ubiquity or the IoT as it is a gateway point.

At heart, Karl is an inquisitive person, unashamed of failure provided he learns and by learning continues to discover unexpected solutions and delightful experiences for clients and users alike.

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Tags: Blockchain, Customer Experience, IoT

UCD16 - Interview with Karl Smith
UCD UK Conferences
December 19, 2016

Founder of UCD UK Conferences talks about the conference

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Tags: AI, Customer Experience, Digital Transformation

20 questions about the life and experience of #KarlSmith
Beament Leslie Thomas
December 12, 2016

This edition of 20 Questions is with Karl Smith; CEO of Paradigm Interactions and an acknowledged leader in the field of Human Centred Design, User Experience and Usability. He has been honored with a Fellowship by the British Computer Society. He is also the Founder of several organizations including UCD UK Conferences and the Human Centered Design Society.

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Tags: Customer Experience, Future of Work, Customer Loyalty

Karl Smith talks User Centered Design - Interview - #UCD15
UCD UK Conferences
March 01, 2015

"The drive for adoption of User Centred Design is coming from business", the conference facilitates people to develop the skills "needed to change the way the world works". The Goldilocks of Conferences, UCD is a unique User-Centred Design conference in London.

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Tags: Customer Experience, Digital Transformation, Leadership

Karl Smith - #UCD14
FutureheadsDigital
October 09, 2014

FutureheadsUX interviewed Karl Smith of Wipro Digital ahead of London conference #UCD14, a professional event all about user centred design.

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Tags: Customer Experience, Digital Transformation, Digital Disruption

7 Miscellaneouss

Advanced Financial Analytics AFA soft launch | Decision Point AI Group
Import from wordpress feed
November 19, 2019

Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Financial Analytics AFA, its self service SaaS portal to find its beta user group. Sign up is available on the website.

The intention behind Advanced Financial Analytics AFA is to enable SME financial services companies to be able to utilise their data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI

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Tags: Digital Transformation, Fintech, Predictive Analytics

Advanced Consumer Analytics ACA soft launch | Decision Point AI Group
Import from wordpress feed
November 19, 2019

Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Consumer Analytics ACA, its self service SaaS portal to find its beta user group. Sign up is available on the website.

The intention behind Advanced Consumer Analytics ACA is to enable SME consumer services companies to be able to utilise their customer data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI

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Tags: AI, Digital Transformation, Predictive Analytics

Advanced Entertainment Analytics AEA soft launch | Decision Point AI Group
Import from wordpress feed
November 19, 2019

Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Entertainment Analytics AEA, its self service SaaS portal to find its beta user group. Sign up is available on the website.

The intention behind Advanced Entertainment Analytics AEA is to enable entertainment services companies to be able to utilise their client data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI

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Tags: AI, Digital Transformation, Predictive Analytics

Advanced Health Analytics AHA soft launch | Decision Point AI Group
Import from wordpress feed
November 19, 2019

Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Health Analytics AHA, its self service SaaS portal to find its beta user group. Sign up is available on the website.

The intention behind Advanced Health Analytics AHA is to enable health organisations and companies to be able to utilise patient data and patients to understand their service organisations and companies in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI

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Tags: Digital Transformation, Predictive Analytics, Health and Wellness

Advanced Industrial Analytics AIA soft launch | Decision Point AI Group
Import from wordpress feed
November 19, 2019

Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Industrial Analytics AIA, its self service SaaS portal to find its beta user group. Sign up is available on the website.

The intention behind Advanced Industrial Analytics AIA is to enable entertainment services companies to be able to utilise their data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI

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Tags: Big Data, Digital Transformation, Predictive Analytics

Founder and Director
Crunchbase | Customer Experience Guru
June 01, 2006

Customer experience is the key influence on whether or not your customers will stay with you. London, England, United Kingdom

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Founder and Director
Crunchbase | Service Design London
May 01, 2006

Service Design London, offers services that can fundamentally enable your organisation.

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Tags: Customer Experience, Design Thinking, Digital Transformation

6 Panels

Blockchain Friend or Foe | MIPIM, London
MIPIM World Blog
October 17, 2018

Is Blockchain the new Doomsday Book, will it make every property unique and will that fundamentally change the property business? Will Blockchain aid the secondary data economy around property or create brand new new opportunities?

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Tags: Blockchain, Digital Transformation, Proptech

#STInsights on Scaling Digital Innovations
Twitter / STinsights
April 20, 2018

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Tags: Digital Transformation, Innovation, Future of Work

Technology: Why there’s no longer an off switch
Harvey Nash Group
April 11, 2018

Join some of the most Technology driven people for evenings of debate, thought leadership and opinion; as well as hearing the headlines results of the recent Harvey Nash Technology Survey.

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Tags: Change Management, Digital Disruption, Digital Transformation

The Treachery of the News (Fake News)
House of Lords
November 23, 2017

Professor the Lord Laird of Artigarvan FRSA FCIPR, The treachery of news, Panel Presentations and Discussion

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Tags: Digital Transformation, Social, Leadership

IoT Design Principles
UCD2016 Conference, Being Human
October 14, 2016

At this year’s UCD Conference, we’ll be exploring the philosophical tension between humanity and science in post-digital, networked civilizations; what does it mean to be human in our new global digital community, and how do we design for our evolving species?

We’ll be hearing from the people who are bringing tomorrow to life – and bringing life to tomorrow – though the Internet of things, ambient intelligence, big data, sympathetic machines, hyper personalisation, social science, robotics, new applications for simulated worlds, virtual reality, service design, artificial intelligence, gaming, cryptocurrency, human behaviour analysis, computer vision, security, automation, simulated worlds, digital content and engagement, machine learning, biohacking, and the future of defense, flight, energy, social good, civil disobedience, cities, media, cars, commerce, health, finance, the global poor…

Come and meet scientists, technologists, and philosophers; and also designers, disruptors, and activists. Talk to people who are inventing new ways for technology to fill the gaps in our world; people who create digital solutions (and – yes – robots) to provide services that the infrastructure of our society is unable to provide.

Beyond the debate about the rise of the machines vs. the fall of humanity, be prepared to confront your own digital behavior – there’s no reward without risk at UCD! – and to come away with a new sense of awe and insight into the high-stakes game of designing technology for humanity.

Join the agitators, the innovators, and the rule breakers at #UCD16.

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Tags: Digital Transformation, Emerging Technology, IoT

Takeaways from IoT in Retail Pioneers & Early Adopters
IoT in Retail
September 22, 2016

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Tags: Digital Transformation, Emerging Technology, IoT

2 Patents

UbiNET Smart Living Platform Use Cases
UbiNET Inc.
May 23, 2018

The UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living where these transactions are hidden behind the scenes. The system provides absolute identity of everything, absolute ownership and absolute value.

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Tags: Digital Transformation, Emerging Technology, IoT

#Open #Networking #Ecosystem #Protocol #Patent | Karl Smith UX CX Agility AI IoT Leadership Blog
Paradigm Interactions Inc
October 28, 2017

While everyone else has been focused on selling the dream of ubiquity Paradigm Interactions Inc. has been working on a protocol to make it a reality. In essence the protocol is about;

A method of defining an organic or inorganic items right to access local networks, be found, used and to record its lifecycle to a distributed linear data system.

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Tags: AI, Blockchain, IoT

1 Speaker Bureau Membership

Karl Smith Managing Partner of Paradigm Interactions Inc. Speaker on TED
TED
July 29, 2020

Areas of expertise
5G, Advanced Analytics, Agile, Agile Mindset, Artificial Intelligence, Blockchain, Business Agility, Customer Experience, Customer Loyalty, Data Architecture, Digital Disruption, Digital Transformation, Edtech, Fintech, Govtech, HR Transformation, IoT, Leadership, Lean Agile Leadership, Lean Startup, Mergers and Acquisitions, Mobility, Organizational Agility, Predictive Analytics, Proptech, Smart Living, User Experience, Ways of Working

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Tags: Customer Experience, Digital Transformation, Leadership

15 Speaking Engagements

Trajectory of the IoT
IOT-EDI (Internet of Things)
June 05, 2019

What is the trajectory of IoT? Karl's talk will be about UbiNET; a next generation intergraded IoT platform that won't be deployed until 2030. He will discuss how challenges relating to adoption and scalability will need to be resolved before the next evolution of the Internet of Things. can become a reality.

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Tags: Digital Transformation, Emerging Technology, IoT

AgileFest
Crunchbase
February 12, 2019

Royal Bank of Scotland Conference, London, England, United Kingdom

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Tags: Customer Experience, Future of Work, Agile

DIGIT Leader 2018, Scotland’s Annual IT & Digital Summit | The role of DevOps in business transformation
Digit.Fyi
November 28, 2018

The role of DevOps in business transformation
– Why DevOps: core principles and where they can help
– Next generation of DevOps; customer, business, finance, change, IT
– Vertical slicing; an enterprise enabler
– Transformation; hearts and minds with skills and delivery

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Tags: Agile, Digital Transformation, Future of Work

Digital Transformation 2017 | Digital Transformation is about People
Digit.Fyi
October 28, 2017

Understand the relationship between , culture, people & process

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Tags: Digital Transformation, Future of Work, Agile

Open Network Internet of Things IoT3 #UbiNET in 2016 by Karl Smith
UCD16 | YouTube
October 14, 2016

It's really important to understand the #KingsNewClothes of Technology the #IoT. A description of what the IoT will be when it exists by Karl Smith part of the IoT Design Principals talk with Thom Heslop and Karen Smith.

This talk discusses the bases of a US Patent for an Open Networking Ecosystem Protocol conceived by Karl Smith and patented by Paradigm Interactions in 2016. Effectively this is an #IoT3 or http://ubi-net.us/ #UbiNET of all #IoA secured with #blockchain through an information schema and business ecosystem defined by #KarlSmith

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Tags: Customer Experience, Digital Transformation, IoT

SXSW Interactive 2016 - Cognition Clash in the Internet of Things - Karl Smith and Thom Heslop
SXSW16, Ruth Mills
June 16, 2016

A video of Karl Smith and Thom Heslop's talk - "Cognition Clash in the Internet of Things" - which I filmed at SXSW Interactive in Austin, Texas, on Sunday 13th March 2016.

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Tags: Digital Disruption, Emerging Technology, IoT

#Cognition #Clash in The #Internet of #Things | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
March 13, 2016

The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited by associated experiences that gel human behaviour and machine interfaces through, touch, mouse and keyboard. The usage of sight, voice and thought create new complexities and risks which have until recently been the subject of defence technologies, where clear outcomes and prescribed mental models exist. The diversification of these touch points and multi-point human logic models clash and derail human thinking patterns.

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Tags: Autonomous Vehicles, Digital Transformation, IoT

Enabling Client Communications
St Andrews HCI Research Group
February 02, 2016

There is a huge and complex social psychology to managing client engagements effectively. Merely presenting actionable solutions that have valid data to back them up is not enough for clients. They become lost with the simplest of justifications and proof often focusing factors of little importance to the end users. In this talk I will offer some meeting navigation concepts that will enable people to facilitate client meetings, establish and reach defined outcomes and establish clear dialog and interaction methods.

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Tags: Digital Transformation, Emerging Technology, Entrepreneurship

Cognition Clash in The Internet of Things – Designing for Chaos and Crash
UCD2015 Conference  Humanity in Digital Landscapes: Mind, Cognition & Psychology
October 23, 2015

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Tags: Customer Experience, Digital Transformation, IoT

#SXSW #Submission #Cognition #Clash in The #Internet of #Things | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
August 16, 2015

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Tags: Digital Transformation, IoT, Autonomous Vehicles

Exploring the challenges and opportunities of globalisation and commoditisation in Enterprise User Experience EUX
UCD2014 Conference
October 25, 2014

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Customer Experience from the CIO Office
Harvey Nash CIO Summit
June 26, 2014

Harvey Nash CIO Summit. This year’s event had a digital theme as speakers discussed data as the battleground between IT and Marketing. Edinburgh, Edinburgh, City of, United Kingdom

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Tags: Customer Experience, Leadership, Future of Work

Why User Experience?
Harvey Nash
April 11, 2013

Invited to give a talk in Manchester by the Harvey Nash Group as part of their CIO survey in 2013

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Tags: Customer Experience, Design Thinking, Digital Transformation

NextGen SCADA Europe
NextGen SCADA Smart Grid, Accenture Connected World
March 21, 2013

HMI & Mobile Workforce: Optimising the human machine interface for a range of devices as data volumes increase and operations staff become increasingly mobile.

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Tags: Digital Transformation, IoT, Mobility

User centred design within investment banking and wealth management
UCD UK Conferences
November 10, 2012

The world of finance and wealth provides unique problems for the UCD practitioner, this short session will describe some of them, how to circumvent them and how UCD can make a critical difference to the projects success.

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Tags: Customer Experience, Digital Disruption, Fintech

1 Steering Committee Membership

Paradigm Interactions creates Decision Point AI
Veriluma
April 16, 2019

After some initial market research and evaluation of the Veriluma product and service offering Paradigm Interactions has created Decision Point AI to simplify the adoption of Veriluma’s unique Augmented Intelligence capability.

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Tags: Big Data, Digital Transformation, Predictive Analytics

8 Videos

Nancy Drew Design Thinking Workshop
Youtube
July 10, 2018

Design Thinking workshop with the very talented Nancy Drew. Fusing an eye for design with a passion for kicks, below is a gallery of custom sneakers that I have created, sold and displayed at various sneaker events such as Fresh Laces, Crepe City and Sneakerbox...just to name a few.
https://www.nancydrewartist.co.uk/
https://www.instagram.com/nancydrewartist/

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Tags: Design Thinking, Lean Startup, Entrepreneurship

SXSW17 IoT3 Ecosystem Design Toolkit 1.0 #UbiNET in 2016
Youtube
May 23, 2018

The #IoT is heralded as a powerful and connected future for humanity with unlimited marketing and value-creation opportunities for companies that embrace it. Undoubtedly exciting, the IoT exists in small location-focused and closed ecosystems. How can today’s innovators design for adoption, communication, services, transactions and retention? How can we insure these hidden systems connect and are understandable for the humans that engage with them?

A roundtable submission for SXSW17 on designing adoption, communication, services, transactions and retention for IoT Ecosystems, IoT Ecosystem Toolkit 1.0 an open proposed IoT standard, will be released after the session. #UbiNET

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Tags: AI, Digital Transformation, IoT

#Moonwalk in #VR with #AR at #MWC18 Part 1
Youtube
April 21, 2018

Part 1 of an experience of walking on the moon during MWC18 in Barcelona on 5G accelerator technology with Huawei

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Tags: AR/VR, Emerging Technology, 5G

#Moonwalk in #VR with #AR at #MWC18 Part 2
Youtube
April 21, 2018

Part 2 of an experience of walking on the moon during MWC18 in Barcelona on 5G accelerator technology with Huawei

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Tags: AR/VR, Emerging Technology, 5G

App UX Research and Design Concepts
Karl Smith
September 14, 2016

To show what was really possible if the team was supported fully we did a special presentation two of the team worked over 28 hours in 2 days to get this done. Sadly other people took this as an invitation to expect these timelines for everything. Within three weeks of creating this document and presenting it to the client, we had all resigned.

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Tags: Customer Experience, Digital Transformation, Mobility

SXSW 2016 Cognition Clash in The Internet of Things IoT3 Karl Smith and Thom Heslop
Import from wordpress feed
July 22, 2015

Cognition Clash in The Internet of Things, Designing for Chaos and Crash submission to SXSW 2016

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Tags: Customer Experience, Emerging Technology, IoT

Design Studio Magazine of Enterprise Projects
Youtube
May 23, 2013

It could be a spoof but it's not, at Enterprise level you can't even share client names internally. All the project names and branding have been changed to hide the real clients.

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Tags: Customer Experience, Digital Transformation, Digital Disruption

NextGen SCADA Smart Grid, IoT Fleet Management for Utilities Companies
Youtube
March 21, 2013

Developing a flexible, secure, integrated SCADA infrastructure to fully support the evolving smart grid in Amsterdam, 21st March 2013. Customer Experience Management, Fleet Management, ERP and IoT.

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Tags: Digital Transformation, Emerging Technology, IoT

Radar

1 Technology

Artificial Intelligence is using the wrong type logic to understand humans and their behaviours

Date : July 29, 2020

Artificial Intelligence is based upon the wrong logical form, to be useful in understanding humans and their behaviour. AI is currently based on a redactive methodology that employees Socratic Logic. To properly engage with the full dataset AI should utilize Hegelian Logic pivoting on Outliers to establish the Synthesis and therefore future proof solutions. I'd like to open this discussion up to other AI experts and Thought Leaders to first hear their perspectives and discuss the preparation of a report, whitepaper or blog on this subject.

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5 Predictions

Working from the World will continue to become the Norm

Date : October 06, 2020

It is clear that Covid19 has changed working practices for the vast majority of people into digitally distributed working rather than city based centralised working. This will continue as the cost benefit ratio for being located in a city is clearly shown to be high value in face to face interactions but very low in digital interactions. No city adds value to back office, support or technical services so these activities first will become fully digital. Working from the World changes executive office, sales, marketing, service delivery, customer lifecycle management, finance, legal and HR and many already set up systems will have the wrong data configurations (in many cases that will require a new data architecture with new primary keys that support flexibility and agility).

Smart City investment should stop and instead focus on regional infrastructure.

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Digital Transformation is being shown as the Kings New Clothes

Date : September 29, 2020

Much of the Transformation work for the last 15 years is not fit for purpose as the starting point has been the selling and buying of technology stacks rather than defining the feature sets required and using them to define the technologies. Mainframe development programmes have been focused on creating limited API's to create micro services instead dismantling proprietary technology and creating open architectures. Finally technical debt is coming home to roost and must be resolved.

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Only AI can secure Blockchain and together they provide unique ID and security to build trust

Date : September 29, 2020

It is clear that the internet is not secure enough to deliver the features and functionality of the systems now using it. There is a widely unknown way to resolve this by the use of combining AI and Blockchain Technologies.

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Organisations will discover that they have delivered Digital Technology not Digital Transformation

Date : September 29, 2020

While the call for Digital Transformation has been going on for years many companies will struggle to gain the value and adaptability promised by these programmes. What they will discover the hard way is that they have not created a digital communication and engagement transformation but have in fact been sold and had delivered technology. Digital is a use of technology to achieve a customer experience that is a conversation, not a channel or a broadcast.

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Smart City funding will be reduced as Enterprises adopt Working from the World as standard practice

Date : September 29, 2020

Covid19 is causing a reassessment of not just working practices but of investment in cities. As people and more importantly commerce finds ways to maintain output from staff who now work from home they have begun to reassess their use of physical facilities. Further the mass adoption of digital technologies for better communications has impacted network provisioning and the the architectures required to maintain them and react to change.

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Blog

5 Article/Blogs

Top 100 Thought Leaders and Influencers to follow in 2020 and why!
Thinkers360
October 27, 2020

Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. It’s wonderful sounding but what does it actually mean and does it matter at all? https://twitter.com/UserExperienceU https://www.linkedin.com/in/karlsmith2/

What are Thought Leaders and Influencers

When I first came across the concept of Thought Leadership and Influence I had though it related to teenagers giving makeup tips for free products or pseudo celebrities from reality TV areas endorsing products to make a living. Since neither area interested me in the slightest I was surprised that such a thing existed in relation to consulting services or technology and devices like mobile phones and personal computing. So in my normal response to new ideas I investigated it and found that Thought Leadership has been around for a very long time in pharmaceuticals where published and known doctors let their peers know about new products.

Elihu Katz in answers the question, “Who is an opinion leader?” One or more of these factors make noteworthy opinion leaders:

- expression of values
- professional competence
- nature of their social network

The Influencer aspect is certainly newish but can also really be focused back to news media and the editorial format that is followed and represents the readers preference. As I have been blogging since 2001 and writing since 1989 about my work I appear to be such a person from what I have already done and continue to do today. My main blog https://karlsmith.info/ garners around 4,500,000 readers a year, when I first started it was mainly academic institutions in the USA and from the analytics it was clear that my free materials were being used to supplement several major University courses on Computer Human-Interaction and what UX was called in those days in the US Information Architecture.

Why do Thought Leaders and Influencers matter?

As we change so does how we acquire knowledge and what are our sources of truth. When there is no longer a trusted route “people like me” and “people I recognise” become the source of truth. The now famous facebook algorithms that mimic these perceptions drive content that Facebook thinks we will like. And shockingly Facebook is often right, people really don’t like to think, they do want an easy life and are giving up their personal freedoms for shared simple experiences. And this is where Thought Leaders and Influencers add the most value as they are clearly not the establishment so may be “people like me” and the “people I recognise”.

Discovering I’m Thought Leader and Influencer

While I was aware through my engagement as a Key Opinion Leader with Huawei Technologies since 2017 as a member of their global programme that my social media had impact with decision makers, I had never looked for recognition. I suppose I had always just focused on creating original content like my Huawei KOL peers. In May 2020 however I found Thinkers360 and thought it would be interesting to upload my content. What I discovered was that I was already a Thought Leader and Influencer but just did not know it. I have found the whole thing to be a nice gamification and a really good way to understand how my materials are viewed by others, so thank you Thinkers360 https://www.thinkers360.com/ for giving me that context. I have gained a number of top positions and honourable mentions that really exposes the breadth of my experience to a wider audience.

Some snapshots of Ranking on Thinkers360 Today

Karl Smith ranked 5th overall Global Thought Leadership and Influencer
Karl Smith ranked 1st in Agile Global Thought Leadership and Influencer
Karl Smith ranked 1st in Big Data Global Thought Leadership and Influencer
Karl Smith ranked 1st in Customer Experience Global Thought Leadership and Influencer
Karl Smith ranked 1st in Customer Loyalty Global Thought Leadership and Influencer
Karl Smith ranked 1st in Digital Transformation Global Thought Leadership and Influencer
Karl Smith ranked 1st in Predictive Analytic Global Thought Leadership and Influencer

If your a an academic, author, speaker or an entrepreneur definitely sign up for the free account you may knock me off my positions, but that's fine because it makes your insight more accessible to others and that aids humanity.

Thought Leader and Influencer Ethics

I have some very strong ethics around representation of, well really, anything. I believe I have a duty of care for people who read what I write to not mislead them. This may sound counter intuitive for an influencer but
for me just living is not everything, how I live is everything

I can’t represent something as good if I don’t know it is, just like I can’t give a job reference to someone I’ve not directly worked with. I think people have a right to expect truth, regardless of what that means now. The media describes our social media led world as post truth world, although this may be a shock to some people in marketing, I’m not selling the trust my readers have given me.

What I will do however is, when provided early access to information, about products or services that will aid people, then I will write about it. Often I will not write a face on or broadcast article as I’m not here to be a channel, I will compare the offering in market context and historically and bypass regional and economic bias. For example with Huawei I’m happy to still be involved with them, regardless of all the negative hype because I have no empire to protect. I wrote Government as a Service (GaaS), Spying as a Service (SaaS) the United Kingdom exports some unexpected things https://karlsmith.info/government-as-a-service-spying-as-a-service-the-united-kingdom-exports-some-unexpected-things/ as a response to the ridiculous arguments about security risks that Huawei’s mobile infrastructure represents, because American politicians are crying WOLF. The real issue here is the American cultural attitude to investment in infrastructure and the fact they have dropped the 5G ball, they think private companies should set it up for the whole country, mainly because they know the government can’t. The USA is a collection of states not a centralised Country not since Franklin D. Roosevelt’s New Deal has the central government taken direct responsibility to resolve major infrastructure issues. I think there is an article there!

About Karl Smith

Karl Smith is a globally known founder in Customer Experience, User Experience, Agile, Digital Transformation and Thought Leader and Influencer based on projects delivered with Fortune 500 companies. He has been focused of Customer Experience since the 1980’s, Digital Transformation since the 1990’s and Agile since 2004 to deliver Digital First Thinking and Transformations and Mobile First since 2006. He has only recently discovered his Thought Leadership and Influencer impact but his blogs impact is clear having a readership uninterrupted by advertising. He has a presence on LinkedIn, Twitter, Xing, Behance, Facebook, Crunchbase, HivemindNetwork and many more networks with a focus on a specific audience, to create engagement and to ensure that he learns from others as well as shares his original content about the work he has done, inventions and insights.

Author of Designing for Human Experience
Due out November 2020
E-Book: ISBN 978–1–8382370–0–4
Paperback: ISBN 978–1–8382370–1–1

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Tags: Digital Transformation, Social, Leadership

Designing for Human Experiences a book about 31 years of the professional experience of Karl Smith
Thinkers360
October 24, 2020

The Author

Karl Smith (1966 to present) was born in Kent, to Irish immigrants, grew up in Beckenham and currently lives in Scotland. He has worked globally (USA, Europe, South America, China, India, Australia) as a consultant for corporations, governments and startups, always looking for the next impossible challenge. He has focused his life on problem solving, to fix the everyday problems of humans. He is an avid learner and polymath from St Joseph's College, Beulah Hill to Ravensbourne College of Art and Design in Chislehurst, Middlesex University at Cat Hill and later Napier University in Edinburgh his knowledge sits across design, engineering, science and the humanities. He is best known in the fields of User Experience (UX), Human Centred Design (HCD), Organisational Agility, Agility and Scaled Agile but also works in Technology Architecture, Infrastructure, Networking, IoT, Blockchain and Artificial Intelligence.

In this his first Polymath book he describes what it means to design for humans, the various roles involved, the errors, pitfalls and agendas that cause work to fail and how he responded to them.

Excerpt - Designing for Human Experience Glossary

It is important before getting into the main part of this book to understand aspects of motivation and rationale across the wide area of specialisations I have worked in over the years hence the glossary of roles, often the same words and phrases are used to mean different things. It’s like being told someone speaks English so communication will be easy, all the while not realising that meaning is biographical through culture and geography. Definitely make notes on things you don’t agree with and please contact me on LinkedIn if you’d like to chat https://www.linkedin.com/in/karlsmith2/

This is a short glossary to cover the now myriad of terminology related to designing for humans. I expect there to be more as time goes on humans do seem to love reinventing the wheel and then renaming it.

designing for
TDP – the design process
IA – information architecture
CA – content author
PD – product design
ID – instructional design
U – usability
A – accessibility
UX – user experience
UXS – user experience strategy
CX – customer experience
UCD – user centered design
HCD – human centred design
SD – service design
DT – design thinking
ST – systems thinking
PX – pervasive experience
IoT – internet of things
DT – digital transformation
AT – agile transformation
OD – organisational design
SA – scaled agile
BA – business agility
human experience

Excerpt - Definition of User Experience (UX)

Philosophy of UX
User experience is about making people's lives better not just changed. A person’s experience is based in their mind and their emotions and can be established by both actual interaction and reflective (biographical experience) inputs. In UX we define inputs in digital or real-world frameworks which enable the creation of solutions that have meaningful impact and that can be measured.

Overview of UX
The current approach to UX is that it is the practical implementation of audience drivers, cognitive acuity, usability standards and accessibility laws with ergonomics (physical, contextual use) and anthropometric (digital behaviours analytics) measures. Creating an integration of business context into user context, to facilitate alignment, transactions and communications.

Definition; A user is a representative of the target audience. They are not involved in the project in any way. They will use the final product or service either as a customer or as an internal business user.

UX is not involved in the Look and Feel associated with GUI's but rather delivers the human solution that can be accessed through any user interface this is why UX is closely associated with assistive technologies used in accessibility which are in turn derivatives of technologies developed for the military and space exploration. While UX is not rocket science, it has been involved in the space program

Excerpt - Indications of flawed or doctored research results

There are a number of other pointers to work out if your results have been skewed to fit a perspective or project politic.

“Everyone said the same thing about their experience”

This is statistically impossible, they could say a similar thing, the exact same thing is a fix to match a personal agenda or a perspective.

“We got very positive feedback”

This is impossible, feedback by its very nature is both positive and negative, both are critical to get a balanced view and essential so that the project is refined to deliver the intended outcomes.

“We passed usability testing at 95%”

This is impossible, usability testing is not a pass or a fail. Usability testing is designed to find faults and is conducted throughout the project not just at the end. If there was a success factor for usability testing it would be to find lots of faults in time for them to be corrected.

Watch out for these and others as you gain experience.

Designing for Human Experience Book
USA - https://www.amazon.com/Karl-Smith/e/B08LMMZC6D?
UK - https://www.amazon.co.uk/Karl-Smith/e/B08LMMZC6D?

Excerpt - How do you design experience UX Design?

You can design a framework or architecture but the experience in UX is in someone's mind and in their emotions, if you design people’s experience it’s a crime against humanity.
UX research or UX analysis all make lots of sense but UX design does not, but the real point here is the breaking of the UX process into sections. The practice of breaking the process is clearly done by people who don’t understand it.

I keep meeting UX researchers who are excited that I am recruiting UX people, but to me not being able to do the full process creates too many limitations on them as viable UX people. Apart from the obvious inability to pass critical information at role breaks;
why should my clients pay for limited people with one component when a holistic UX person can cover the whole process?

UX research involves quantitive and qualitive research. Researching existing data to look for patterns and anomalies to express the problem or conducting simple but mass sample research needs to be validated by the intended users. In a simple way quantitive research tells you what and qualitive data tell you why. It is important to not rely on quantitive data (insights) alone as without the context of qualitive data (meaning) it is common to make decisions based on bias rather than customer’s needs. This is the major problem with AI as it is currently designed and utilised.

UX facilitation and research is the fun part and everyone wants to do it, analysis is quite complex if it happens at all, but converting the concepts from the analysis into features and behaviour is the critical component which is the design (solutions) part of the process.

Defining the interactive framework and delivering it through sitemaps, journey maps, wireframes or interactive modelling is an architectural activity as it relates to creating multiple routes that enable different kinds of users to acquire information, products or services. UX does not do graphic design, get a Graphic Designer (this is a highly skilled role separate from UX) for that and avoid anyone who says they can do both because they are divergent mental models, so they won't be highly skilled in both.

Experience cannot be designed you can only open access points to having an experience.
Experience is personal to the user, so UX Designers do not exist (except as created by recruiters or clients without knowledge).

Due out November 2020
E-Book: ISBN 978–1–8382370–0–4
Paperback: ISBN 978–1–8382370–1–1
USA - https://www.amazon.com/gp/product/B08LMB8MG7/
UK - https://www.amazon.co.uk/gp/product/B08LMB8MG7/

Other Books

Agile an Unexpected Journey Compendium Book
A Compendium of Agile Biographies
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.
E-book: ISBN 978-1-8382370-4-2 - Due out January 2021
Paperback: ISBN 978-1-8382370-5-9 - Due out February 2021

Servant Leadership Experiments in Ways of Working Book
Experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments.
E-book: ISBN 978-1-8382370-2-8 - Due out February 2021
Paperback: ISBN 978-1-8382370-3-5 - Due out March 2021

See blog

Tags: Customer Experience, Digital Transformation, Agile

Agile20Reflect Festival
Thinkers360
October 20, 2020

The Vision of the Festival is “A worldwide Festival, celebrating 20 years of Agile and building bridges for the future”

The main purpose of the Festival is to bring agilists from all over the world together to celebrate the signing of the Agile Manifesto. The Festival will have three main themes:

1. The History and Origin of Agile
2. The Current State of Agile
3. Future Possibilities for Agile

The Festival aims to attract and invite agilists of all backgrounds, fields and experiences together, to collaboratively create events that openly explore the Agile phenomenon which changed the world. We hope to enable, encourage and support professionals and learners to collaborate in reflection; understand and learn from our experiences and; visualise, record and archive information for the future. We further aim to celebrate and rebuild the community and energise the next generation to further develop ideas and methods through respectful dialogue, debate and design.

This is not a conference or an event – it is a Festival where participants from all over the world are encouraged to design and submit an event that is of interest to them. These events can be local, regional or global. They can be in-person or virtual. They can take the shape (please do not limit your thinking) of, inter alia:

• 10 Minute TED Talks
• Moderated Debates
• Hackathons
• Open Space
• Book Club
• Soapboxes
• Coaching
• Collaboration
• Experimentation
• Research

The events will be hosted by the organiser but will be advertised centrally. Please go to https://www.agile20reflect.org/propose-your-activity to propose an event.

We are also reaching out to established agile communities to join us with their membership e.g. Meetups, Global Communities, etc.

The success of this Festival will largely rely on its open source nature as well as its global impact. We are reaching out to all four corners of the globe and asking that Ambassadors volunteer to drive and promote the Festival in their region. If you wish to grow the agile community in your region then please complete an Ambassador application at https://www.agile20reflect.org/be-a-festival-ambassador

For more general information and to follow us on social media, please go to:
https://www.agile20reflect.org/home
https://www.linkedin.com/company/the-agile20reflect-festival/
https://www.facebook.com/groups/684551988821851/
https://www.youtube.com/channel/UCL90xfDZayl6qaP6TV4YD2g
Twitter: @Agile20Reflect
Email: agile20globalretro@gmail.com

See blog

Tags: Agile, Future of Work, Leadership

Imagine If The Way We Now Live Became Redundant
Thinkers360
September 03, 2020

Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human experience.” Ari and Karl dig into some of his wins, his fails, and the adventure of having a storied history of projects all centered around the human experience.

In the first part of this interview Karl describes some successes some failures giving examples from projects he has worked on.

In the second part of the interview Karl Smith describes some of the use cases for UbiNET. The first implementation of UbiNET should be in FMCG with a focus on product lifecycle (creation to recycling) management, removal of the grey product economy (no more fake products of any kind). In the second version UbiNET becomes a transaction system with a daily mutating encryption to uniquely identify buyer and products. http://ubi-net.us/

https://karlsmith.info/imagine-if-the-way-we-now-live-became-redundant/

https://open.spotify.com/episode/1PHPgn3XoB1wVggmYOi95s?

See blog

Tags: Customer Experience, Digital Transformation, IoT

The Autonomous Hot Tub and other moving Rooms
Thinkers360
September 01, 2020

This is most evident in autonomous vehicles and it has missed the essential point the if there is no human driver autonomous vehicles are moving space with humans inside them. If we considered travelling instead of driving, then using the time in a different way is understandable. It also perhaps changes what the purpose of travel from being destination focused to being movement focused.

Trusting Technology Autonomous or Not
It is startling that few people understand how much of their travel already relies on computers and automation. Autopilot on planes is the standard and they fly through three dimensions unlike ground vehicles in just two dimensions. It may simply be the psychology of control, few people currently control airplanes but many control cars and that loss of control may be the bases of fear regarding autonomous vehicles. Certainly mistrust of technology is pervasive yet abandoned when need overrules such concerns. It is common for people to give away their personal data in order to gain a service as is seen in social media and many service applications. It’s also worth noting that trust in technology is generational there are currently people in their 70’s and 80’s who don’t trust credit cards in online ecommerce, even though all transactions even in physical shops are online.

Autonomous Hot Tub
I have to admit that this is my prefered option, since we don’t all have jetpacks I’ll settle for hot tub vehicles, I will certainly arrive rested. And this is the point of autonomous vehicles they change the meaning of travel the options become endless.

Autonomous Hotel Room
What if our means of travel also became our meaning of staying. The vast expense of building static hotels would be removed and replaced with parking bays for hotel rooms, that are styled for the owner or renter. Parts of peoples homes could travel with them and their view and location will change but personal comfort won’t. I would be nice if hotel rooms could meet us at the airport and then take us on a tour of a country.

This may seem all too far fetched but consider that entire music or book collections now exist in subscriptions, how about autonomous meeting rooms that collect the participants, autonomous restaurants or bars. Perhaps we need to move away from reframing our existing world in new technologies and just change how the world works. We all need to let technology be the servant of humanity rather than its drug and get rid of pointless things.

See blog

Tags: Autonomous Vehicles, Customer Experience, Digital Transformation

Opportunities

1 Business

Digital Transformation, Strategy & Leadership Advisory

Location: Worldwide Date Available: August 03rd, 2020 Fees: Variable based on scope.

Submission Date: July 14th, 2020 Service Type: Service Offered

Available for advisory and consulting services related to setting and executing digital transformation, business agility (SAFe 5.0), strategy, increasing adaptability (change readiness), and leadership effectiveness, servant leadership for the digital, mobile and IoT era.

Respond to this opportunity

1 Speaker

Transformation from Concept to Delivery, how the Strategy adapts with Tactics for success

Location: Worldwide Date Available: August 03rd, 2020 Fees: 12,000 plus travel

Submission Date: July 14th, 2020 Service Type: Service Offered

Delivering inspirational talks at company meetings, town halls, conferences, tech company user/customer conferences, sales/marketing offsites, etc.

Respond to this opportunity

Karl A Smith

Consulting Director Business Agility and Digital Transformation at Paradigm Interactions Inc.

Edinburgh, United Kingdom

Speaking Fee $10,000

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Consulting Director Business Agility and Digital Transformation at Paradigm Interactions Inc.

Edinburgh, United Kingdom

Speaking Fee $10,000

Thought Leader Profile

Portfolio Mix

Featured Videos

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Paradigm Interactions Inc.

Consulting Director Business Agility and Digital Transformation

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Industry Experience

Publications

Radar

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Contact Karl A Smith

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