Global Education Publishing Organisational Design and WCMS Solution | Karl Smith's Work
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July 01, 2020
Client Company: Hidden Employees: 6,000 Valuation: €5.000 billion Location: Hidden Technology: WCMS Sector: Publishing Sub Sector: Educational – B2B, B2C, C2C Services Product: Online eCommerce and Private Social Network Background The client had a number of issues with their existing web presence and had tried an failed to resolve them over the years with their technology department
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Tags: Digital Transformation, CRM, Edtech
National Health Service Patient Records System | Karl Smith's Work
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June 30, 2020
Client Company: Hidden Employees: 12,000 Valuation: € 3.8 billion (yearly budget) Location: Hidden (not the United Kingdom) Technology: Hidden Sector: Government Sub Sector: Healthcare Product: Live Patient Records System Background The client wanted to build a healthcare patients records system to be used by clinicians and administrators to both support diagnostics and treatment resourcing for
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Tags: Digital Transformation, Healthtech, Health and Wellness
Fashion Retail move to Ecommerce | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 78,000
Valuation: €7.79 billion
Location: London, UK
Technology: iOS iPad, iPhone
Sector: Retail
Sub Sector: Fashion
Product: Ecommerce
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Tags: Customer Experience, Mobility, Retail
National Driving Rehabilitation and Training System | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 77,000
Valuation: –
Location: London, UK
Technology:
Sector: Government
Sub Sector: Home Office, Ministry of Justice, Policing
Product: Rehabilitation of Offenders
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Tags: Digital Transformation, Govtech, Health and Safety
KYC Private Banking iWatch Next Action Application | Karl Smith's Work
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June 23, 2020
Client Company: Hidden
Employees: 1,929
Valuation: €39.5 billion
Location: Luxembourg, Luxembourg
Technology: iOS iPad, iPhone, iWatch
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC Next Action
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Tags: Mobility, Fintech, Predictive Analytics
Credit Card System for Governments and Global Corporations | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: 69,651
Valuation: $495.426 billion
Location: Minneapolis, USA
Technology: TSYS2
Sector: Financial Services
Sub Sector: Corporate Banking
Product: Payments Credit Card Services
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Tags: Digital Transformation, ERP, Fintech
KYC Private Banking | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: –
Valuation: €223.1 billion
Location: London, UK
Technology: iOS Application
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC
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Tags: Customer Experience, Mobility, Fintech
Treasury Application for Global FMCG Company | Karl Smith's Work
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June 18, 2020
Client Company: Hidden
Employees: 155,000
Valuation: €78.692 billion
Location: London, UK
Technology: Bespoke TMS (Murex, Calypso, Tm5)
Sector: FMCG
Sub Sector: Finance and Asset Management
Product: Treasury
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Tags: Digital Disruption, Fintech, Retail
FMCG Customer Experience Management | Karl Smith's Work
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June 17, 2020
Client Company: Hidden
Employees: 130,000
Valuation: €6.436 billion
Location: San Francisco, USA
Technology: Artificial Intelligence and CX Automation
Sector: FMCG
Sub Sector: Customer Experience Management
Product: Online eCommerce
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Tags: Customer Experience, Predictive Analytics, Retail
Decision Science | Decision Point AI Group
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June 17, 2020
While the standard pathway for Decision Science is to focus on data as a tool to make decisions and solve business problems. Decision Point AI has further augmented the current thinking by adding collated data through an augmented intelligence platform and applying human interpretive algorithms that enable expert context to establish both true meaning and trajectory in a real time manner.
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Tags: Analytics, AI, Predictive Analytics
Ways of Working Organizational Design Service launched Paradigm Interactions | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 21, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.
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Tags: Digital Disruption, Future of Work, Agile
#BusinessAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2020
Agile DevOps is about people not technology, mindsets not toolsets and value not productivity
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Tags: Management, Future of Work, Agile
Amateur Business Agility or Ways of Working will cause Business Carnage | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 14, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).
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Tags: Leadership, Future of Work, Agile
LinkedIn bullies and the loss of the LinkedIn professional network | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.
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Tags: Social, Future of Work, Health and Wellness
UX Design Principles | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 01, 2020
Pre-accepted and trusted visual standards are vital to user acceptance and experience as they encourage adoption of technology systems. This is vital so that users don’t need to learn new or counter intuitive interaction behaviours.
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Tags: Customer Experience, Design Thinking, Retail
#Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 14, 2020
The minimum viable experience (MVE) is a product which has complete customer journeys, that can be built upon. It is task orientated and enables customers to start and complete a full process.
A minimum viable experience has just those core customer journeys that allow the product to be deployed, and no more.
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Tags: Digital Transformation, Future of Work, Agile
How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 29, 2019
There are three clear aspects that underwrite internet shopping under review. Firstly that many companies believe by converting a process using technology that it becomes more successful.
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Tags: Customer Experience, Digital Disruption, Retail
Technology Key Opinion Leaders KOL Huawei MWC2017 | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 28, 2019
The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question, “Who is an opinion leader?” One or more of these factors make noteworthy opinion leaders:
expression of values
professional competence
nature of their social network
Opinion leaders are individuals who obtain more media coverage than others and are especially educated on a certain issue. In the jargon of public relations, they are called thought leaders.
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Tags: Mobility, Social, 5G
Business Bullies and the Modern Workplace | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 29, 2019
Bullying has victims and is a crime against humanity. This article focuses on victims identifying the experiences that indicate they are the subject of bullying.
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Tags: Management, Leadership, Health and Wellness
Innovation is a Cultural Action | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.
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Tags: Digital Disruption, Innovation, Future of Work
Organisational and cultural transformation in Business Agility | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
There are now in 2019 many people talking about organisational and cultural transformation and change however it is clear that what they mean is everyone below the C-suite needs to change. However organisational and cultural transformation is the whole organisation otherwise it is just a rebrand without actual change. More especially culture is born from action not just intent and this is what organisations who want to change are discovering.
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Tags: Future of Work, Agile, Change Management
Five most #common #failures of business #change and #transformation projects | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 25, 2019
Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies.
Giving users less functionality than they currently have and telling them it’s a great leap forward.
It is astonishing but this is the most common failing in projects, for some reason senior stakeholders appear to be convinced that technology is good and experience is bad. And if they concentrate on a new end state, all that is bad will go away. In a sad way all that is experience and knowledge are the things that go away often taking competitive advantage with them.
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Tags: Customer Experience, Digital Transformation, Change Management
#Edinburgh based AI start up Decision Point AI announces integration with #SHANARRI social framework | Decision Point AI Group
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November 19, 2019
Decision Point AI are working with the Paisley YMCA, Scotland on a secure application that standardises both the SHANARRI social framework processes and its data. SHANARRI is an acronym for the eight wellbeing indicators in the Curriculum for Excellence (CfE) in Health and Wellbeing. It stands for Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible, Included. The indicators are used to structure the information recorded about a child or young person and to monitor their progress across social services.
Since starting Decision Point AI, we have had to work hard to demystify AI and focus on real world problems with potential clients. We have done this by using professional service consulting and human centred design methodologies along with our AI’s subjective logic, conditional logic and bayesian probability or networks we provide actionable, relatable and accountable decision points to our clients and their end users.
Karl Smith, Managing Director, Decision Point AI
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Tags: Govtech, Predictive Analytics, Mental Health
#KYC using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. It is also focused on needs and objectives of clients, in a way that is unrelated to financial products or services.
As we continue to develop applications on top of our prediction AI software we expect to deliver a suite of standard FinTech applications for financial institutions. Karl Smith Managing Director, Decision Point AI.
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Tags: Customer Experience, Fintech, Predictive Analytics
MiFID II using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
MiFID II, alternatively known as Markets in Financial Instruments Directive, is regulation set in place to strengthen investor protection. At Decision Point AI we are focused on enabling transparency around the relationships of assets, asset owners and intermediaries for clients and corporate customers.
The Markets in Financial Instruments Directive is the EU legislation that regulates firms who provide services to clients linked to “financial instruments” (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded. The Financial Conduct Authority
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Tags: Digital Transformation, Fintech, Predictive Analytics
AI Operational Passports for point-in-time records in compliance and regulation | Decision Point AI Group
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November 19, 2019
AI Operational Passports for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI algorithms and the potential for legislation or certification of AI’s Decision Point AI has decided to adopt an Operational Passport approach. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics
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Tags: Digital Transformation, Predictive Analytics, Business Strategy
Eye tracking from Military to Healthcare | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 13, 2019
Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.
After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.
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Tags: Customer Experience, Digital Disruption, Emerging Technology
True Leaders grow up Emotionally | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 06, 2019
As leaders we often review our actions against our intent, sometimes we are assured we did the right thing, other times we accept we did not and more often than most people want to admit we bluff our way through and hope no one noticed (they always do).
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Tags: Leadership, Future of Work, Business Strategy
Paradigm Interactions Market Entry and Capability Building Consulting | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 21, 2019
Paradigm Interactions is involved in Strategic, Tactical and Operational market entry and capability building.
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Tags: Digital Transformation, Emerging Technology, Future of Work
UbiNET Smart Living | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 21, 2019
UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living
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Tags: AI, Blockchain, IoT
AI Operational Passports | Decision Point AI Group
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October 16, 2019
AI Operational Passports
Operational Passports with for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI and the potential for legislation or certification of AI’s, Decision Point AI has decided to adopt an Operational Passport approach. The Operational Passport is linked to the companies technology platforms capacity to create regulatory point in time reporting as part of each step in its end to end solutions. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics
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Tags: AI, Predictive Analytics, Risk Management
Government as a Service (GaaS), Spying as a Service (SaaS) the United Kingdom exports some unexpected things | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
While it has long been known that the Special Air Service (SAS) conducts desert training 'exercises' in the Middle East in support of a number of small but strategically important Kingdoms, what's only recently becoming known the United Kingdoms other special exports.
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Tags: Digital Transformation, Digital Disruption, Govtech
What #5G means to Karl Smith #HuaweiMobile | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
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Tags: Digital Transformation, IoT, 5G
#Divergent #digital #agenda post-smartphones #Huawei | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
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Tags: Mobility, Future of Work, 5G
#Huawei works to end the #digitaldivide by #recycling #infrastructure for #rural #ultrabroadband | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
I attend a great deal of meetings all over the world and yes it does cost a fortune but feeding your mind with innovation and insight has yet to be virtualised to the point where a face to face meeting is not preferable to using web technologies. So it is from the #UBBF2017 event supported by The United Nations (Digital Human Rights) and Huawei that following information comes from.
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Tags: Digital Disruption, Sustainability, Future of Work
Mergers and Acquisitions | Decision Point AI Group
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June 19, 2019
Impact assessment pre Merger or Acquisition
There are many potential questions in M&A the Decision Point AI can answer two expressed in the presentation are;
Will the government approve a merger?
Will the combined firms deliver good value?
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Tags: Digital Transformation, Predictive Analytics, Mergers and Acquisitions
Why George Hotz, #Geohot thinking is superior to Elon Musk in Artificial Intelligence AI | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2019
The title of the post is perhaps a little misleading in one way, I really don't think Elon Musk coded his AI, but I do think both he and George Hotz set the features, relationship and prioritisation around the work for their AI's and in Georges case also built it.
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Tags: AI, IoT, Autonomous Vehicles
#Alive and Present #Everywhere open #IoT3 Ecosystems #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 17, 2019
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Tags: Digital Transformation, IoT, Future of Work
Karl Smith’s One Golden Nugget | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 07, 2019
I was contacted about http://www.onegoldennugget.com and what my #nugget would be. I’m genuinely #excited about what the next and next again #generation will do.
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Tags: Social, Leadership, Entrepreneurship
Ego Ideas and the Failure of Design Thinking | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 07, 2019
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Tags: Design Thinking, Future of Work, Business Strategy
Speeding up the Wrong Work DevOps Maturity in Business Decisions #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
It’s a fact that common sense it not that common and is often not a factor except in reflection after the fact. If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.
Digital is a form of communication with customers, where technology is the mechanism
Accepting that digital and its underwriting technologies is the common parlance of success in our world would greatly decrease business fostered failure. Additionally, if business would participate in digital and technology, joining the team, then the choice of work would get considerably better. After all its impossible to read people’s minds to understand their intent let alone their exact need, but if people are all in it together they work at being understood and understanding in a way that is foreign to hierarchical businesses.
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Tags: Digital Transformation, Future of Work, Agile
#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
Clients don’t understand their customers, they just think they do!
It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing;
“Data only describes part of the what is happening and almost nothing of the why, let alone what should be done to change the situation”
Clients have been sold that data gives them the answers and that big data will close the loop for them to understand the upstream and downstream thinking of their customers, WRONG.
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Tags: AI, Big Data, Predictive Analytics
#Pervasive #UX and the next Human Revolution | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 04, 2018
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Tags: AI, IoT, Future of Work
#Blockchain end to financial services and banking #STP and #BPO Accounting? | Karl Smith UX CX Agility AI IoT Leadership Blog
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September 09, 2018
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Tags: Blockchain, Fintech, Future of Work
#Smart #Business is #Smarter not locating to a #SmartCity | Karl Smith UX CX Agility AI IoT Leadership Blog
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June 30, 2018
Lets not building Smart Cities, lets Live Smart instead
Just as humanity is starting to deal with business processes that should never have been digitized we might also consider the huge waste in making Smart Cities when we no longer need cities.
Watching humanity evolve in retrospect it is easy to spot the errors and poor judgement, but humanity is on the cusp of a revolution so profound it calls into question the structure of our societies.
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Tags: IoT, Culture, 5G
#Context matters in #Usability | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
12 #UX things you need to know | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Getting into user experience, what you need to know?
What will a person need to be able to do to get into user experience;
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Usable #security in investment banking and #wealth #management | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of
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Tags: Customer Experience, Cybersecurity, Fintech
Web Governance ISO/IEC 38500 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project.
1.2.1 Summary
This Web Governance document is to define the structure of people, positions, authorities, roles, responsibilities, relationships, and rules involved in managing the xxxxxxxxx website’s. This governance structure defines who can make what decisions, who is accountable for which efforts, and how each of the players must work together to operate a website and web management process effectively.
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Tags: Digital Transformation, Change Management, Business Strategy
#UX #Requirements gathering #structure #determines #success | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requir
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Digital #banking #structure | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Fintech
Usability and Accessibility Legislation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Legal and IP, Health and Wellness
#UX #requirements #gathering methods #determine #value | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There are lots ways to elicit UCD requirements so I don't intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements de
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Tags: Customer Experience, Change Management, Customer Loyalty
Website #help and #support systems should #avoid #FAQ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Fail Fast, Fail Small to Avoid Failing Big and Failing Slowly
Digit.Fyi
May 23, 2018
Karl Smith explores how to avoid slow and costly failure within enterprise.
You would think that by this late stage in the life of Agile and Agility, the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail; I’ve seen people pervert its meaning and make up their own versions – then blame a framework for personal incompetence. But I’ve not seen Agile fail, and I’ve not seen DevOps fail either.
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Tags: Digital Transformation, Future of Work, Agile
#UX #cognitive #interactions patterns for #IoT by #Gestalt | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith's research from 2002 defined additional aspects as 'biographical templates' that establish key perceptions and personal d
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Tags: Customer Experience, Design Thinking, Digital Disruption
Ask #customers not #stakeholders | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Karl Smith Fellow of the British Computer Society | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
I have just been confirmed as a Fellow of the British Computer Society. Thanks to all my supporters.
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Tags: Customer Experience, Digital Transformation, Leadership
#Retail #banks need their #customers | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The 90/00's marketing gimmicks of creating a relationship with your bank are long gone in people's minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.
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Tags: Customer Experience, Fintech, Customer Loyalty
Supporting #Users with #HCD principals | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Design Thinking, Digital Transformation
#Getting #User #Experience #UX to work with #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#User #Experience #UX #Process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.
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Tags: Customer Experience, Digital Transformation, Future of Work
#Getting into #User #Experience Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
#Subsistence #UX #Resolution UX #Gain UX or #Advantage UX what results do you get? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advant
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Banking #Change #Management through #Human #Centred #Design #HCD | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
How to Hire a Head of User Experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, HR, Customer Loyalty
How to #Hire a #Director of #User #Experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, HR, Customer Loyalty
Getting #UX done the UX #engagement #process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Future of Work
#Information Architecture (IA) the #classification of #information | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Innovation
#Information #Architecture (IA) is not another name for #User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
Speeding up the Wrong Work: DevOps Maturity in Business Decisions
Digit.Fyi
May 23, 2018
Karl Smith, the founder and CEO of Paradigm Interactions, considers the value of DevOps in a company without a robust and mature decision making process.
It’s a fact that common sense is not that common and is often not a factor, except in reflection after the fact.
If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.
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Tags: Digital Transformation, Future of Work, Agile
#Information #Architecture (IA) the #classification of #information Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Big Data, Customer Experience, Digital Transformation
#UI is not #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
#UX Roles vs #IA Roles | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, HR, Business Strategy
6 ways to keep your #identity #secure #online | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Cybersecurity, Customer Loyalty
#Holistic #UX #Customers don’t think or interact along #channels | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Business Strategy
5 #UX #lies, damn lies and absolute #myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Blended #program #management #Prince and #Agile methods Part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post.
Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results.
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Tags: Digital Transformation, Future of Work, Agile
#Agile #User #stories is a #UX #method | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Agile
Do #eCommerce #analytics prove #customer #affiliation? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects.
1. analytics of success in terms of market development, profile or response through hit or link ratings
2. analytics of sales or revenue
Dependant upon the purpose of a company’s e-commerce deployment one or other but rarely both of these analytics will seek to prove the status of the investment and allow informed strategic decision making.
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Tags: Analytics, Big Data, Digital Transformation
#Strategic and #lean #thinking in private investment and asset portfolio management, part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Digital Transformation, Fintech, Future of Work
#Strategic and #lean #thinking in private investment and asset portfolio participants part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler.
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Tags: Digital Transformation, Fintech, Future of Work
The #IoT an #interactive landscape without #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: IoT, Predictive Analytics, Customer Loyalty
An interview with a #User #Experience #Guru | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
What is a #User in #Professional #UX? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Being asked the #UX #Point of view #POV exposes #ignorance | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#UI and #UX are not #interchangeable | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Interview with a #User #Experience #Guru part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#UX and #Development cannot exist in the same #Agile workstream | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Can real #UX be done in a #global #consultancy? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#UX #Designer waste of money for #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Recruiters requesting #UX #portfolio #breach #IPR | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
#UX #ROI, every dollar spent on UX brings in between $2 and $100 dollars in return | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Retail
#Customer #desire leads #disruptive #innovation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
20 Cool Things Google Search Can Do | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Cognition #Clash in the #IoT #SXSW | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, IoT, Autonomous Vehicles
How to #Design an #Online #National #Census | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is higher than a real world experience and that goes back to the notion that “technology is here to help us” which we all know is not really true. Additionally there is a whole raft of legislation pertaining to human rights, ease of access and use for people with disabilities which must be considered before starting (which have always been impossible to add in a retrospective fashion, enterprise systems architects take note).
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Tags: Customer Experience, Digital Transformation, Govtech
5 User Experience (Customer Journey) lies, damn lies and absolute myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Innova8 combining #designthinking #servicedesign and #userexperience #customer validated services and products | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Design Thinking, Innovation
#Global #Digital #Consultancy Start-up Pt1 #Market #Differentiators | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Digital Transformation, Digital Disruption, Lean Startup
#Global #Digital #Consultancy Start-up Pt2 #Adjusted #Governance #Magic #Bullet | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Governance is a Business Enabler
Having written several enterprise governance documents using ISO/IEC 385000 as a template I am well aware that governance is one of those areas that is much misunderstood.
Well constructed and managed governance is open and obvious, it is designed to enable business and has an active and transparent policy creation and updating process. However, there is a huge amount of governance set up to chain the business to policies that are truly complex, meaningless in the current context and have become a power base in their own right.
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Tags: Lean Startup, Entrepreneurship, Mergers and Acquisitions
UbiNET Inc IoT 3 Smart Living Platform
UbiNET Inc.
May 23, 2018
UbiNET Inc is an IoT 3 Smartliving Platform company that links organic and inorganic items on a planet wide unique identity system, it uses proprietary technologies including a twin AI blockchain and is operated in accordance with the secondary handshake Open Network Ecosystem Protocol ONEP.
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Tags: Digital Transformation, IoT, 5G
#IoT #Blockchain #Business #ROI #Humans @UserExperienceU #STinsights 15million+ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Blockchain, IoT, Predictive Analytics
#User #Interface (UI) is not the User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Lies damn lies and #user #experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do.
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Tags: Customer Experience, Digital Disruption, Digital Transformation
Fail Fast, Fail Small to avoid Failing Big and Failing Slow #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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February 07, 2018
You would think by this late stage in the life of Agile and Agility that the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail, I seen people pervert its meaning and make up their own versions then blame a framework for personal incompetence. Likewise I’ve not seen DevOps fail either.
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Tags: Management, Future of Work, Agile
Core character traits of a True Leader | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 29, 2018
I was recently asked to answer 20 questions by Beament Leslie Thomas (BLT) a leading niche, specialist recruitment company http://bit.ly/2grPYUw some of it explains why I like to do the impossible and how.
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Tags: Digital Transformation, Innovation, Future of Work
#UbiNET Inc. expands into Florida to deliver #UbiNETPlatform | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 01, 2018
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Tags: Blockchain, Digital Transformation, IoT
UbiNET Platform from UbiNET Inc. with cryptocurrency and blockchain 2018 asset sale | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 18, 2017
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Tags: Blockchain, Cryptocurrency, IoT
#Definition of #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Open #IoT with #Blockchain #AI and #BigData | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Blockchain, Digital Transformation, IoT
#Project #Charlemagne #UIoT, the #unification of the #IoT | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Blockchain, Cryptocurrency, IoT
#IoT #Ecosystems require #Ontologies of your #Products and #Services | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Digital Transformation, IoT, Future of Work
#IoT #Products for the IoT #Economy, its all about #Productization | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Digital Transformation, Emerging Technology, IoT
#Situational #Awareness #Shopping | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
Consider, currently we see things we want to buy through advertising or by seeing it in films or when around other people or places.
Why not; while having a coffee with a friend in their house you see a nice bowl and you say ‘buy bowl’. Your personal IoT ecosystem checks the area and finds three bowls, it asks ‘white bowl’ you say ‘Yes’ the bowl is ordered based upon your personal preference which could be Speed, Price, Colour or anything else, for this scenario it’s Speed it locates the nearest supplier and orders it for immediate delivery.
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Tags: Digital Transformation, Emerging Technology, IoT
#Digital #Transformation a #Business #Guide | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
For the most part what companies have is Technology being sold as Digital Solutions or Digital Strategy, however Being Digital and participating in the Digital Economy is about fundamental change in how your company works, not by adding a channel.
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Tags: Customer Experience, Digital Disruption, Digital Transformation
#Digital #Transformation is #About #People | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Change Management, Customer Experience, Digital Transformation
#SmartTechnologies to #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Digital Transformation, IoT, Future of Work
#DigitalBusiness and #AI should use Hegelian Logic to find very different and valuable customer insights | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: AI, Customer Experience, Digital Transformation
Scotland The Brave? I Hope So!
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May 22, 2017
There is an identity problem in Scotland, it’s trying so hard not to offend its throwing away its destiny to lead.
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Tags: Customer Experience, IoT, Entrepreneurship
IOT: From Smart Technologies To Ecosystem And Onwards To Smart Living
Digit,Fyi
May 17, 2017
Something few people have grasped yet is that to get from Smart Technologies to IoT and onwards to Smart Living (Ubiquity) requires progression. Not just in terms of sensors, networks and device thinking, but also in terms of ecosystems and task thinking (to discern if they are even relevant, not just the form). As with every other revolution, not only do time and people change the meaning of the revolution, they also change the trajectory.
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Tags: Digital Transformation, Emerging Technology, IoT
HiveMind Social Media Key Opinion Leader
HiveMind Network
January 06, 2017
What is a Key Opinion Leader?
The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question;
Who is an opinion leader?
One or more of these factors make noteworthy opinion leaders:
expression of values
professional competence
nature of their social network
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Tags: Digital Transformation, Emerging Technology, Social
#Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 26, 2016
The foundation for this thinking goes back to a notion of the ‘social life of things’. If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch points in the IoT.
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Tags: Digital Transformation, IoT, Retail
#SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 08, 2016
I tend to think of myself as a futurist, I immediately see the possibilities of technologies as part of a much larger ecosystem than the one it is intended for.
I look for ways to test and assess “How we might Live” with the technology and how it will adapt our lives, our cultures and move humanity onwards to greater things.
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Tags: Digital Transformation, Digital Disruption, Emerging Technology
When #Agile becomes #Fragile nobody #Wins | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 09, 2009
I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally removing the hierarchical and often power crazed notion of single point leadership.
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Tags: Digital Disruption, Future of Work, Agile
#User #Interface (UI) is not the User #Experience (UX)
Karl Smith UX CX Agility AI IoT Leadership Blog
February 06, 2005
There seems to be a huge level of confusion around user experience (UX) but one of the key things is that user interface UI is not the user experience UX
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Tags: Customer Experience, Customer Loyalty, Design Thinking
How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce
Karl Smith UX CX Agility AI IoT Leadership Blog
January 25, 2005
There is a notional level where technology creates an absolute route to a desired conclusion. This determination surmises a benign, logical process or system which creates processes and control mechanisms free from random, illogical and uncontrolled influences (McLoughlin, 1999). However while an idealised perfect use of technology may create such an operation its use by people automatically creates random, illogical and uncontrolled influences.
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Tags: Business Strategy, Change Management, Digital Transformation
#Definition of #User #Experience #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 21, 2001
User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. 'Listen or well go elsewhere', because we can and will seek our own needs before yours.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Lean Agile Leadership
Lean Agile Leadership
May 29, 2020
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Tags: Agile, Digital Transformation, Leadership
Organizational Agility and Business Agility
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May 29, 2020
Effectiveness is born from changing the whole organization while risk is managed by doing that through a slice at a time, then building on what works
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Tags: Digital Transformation, Future of Work, Agile
Advanced Financial Analytics AFA soft launch | Decision Point AI Group
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November 19, 2019
Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Financial Analytics AFA, its self service SaaS portal to find its beta user group. Sign up is available on the website.
The intention behind Advanced Financial Analytics AFA is to enable SME financial services companies to be able to utilise their data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI
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Tags: Digital Transformation, Fintech, Predictive Analytics
Advanced Consumer Analytics ACA soft launch | Decision Point AI Group
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November 19, 2019
Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Consumer Analytics ACA, its self service SaaS portal to find its beta user group. Sign up is available on the website.
The intention behind Advanced Consumer Analytics ACA is to enable SME consumer services companies to be able to utilise their customer data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI
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Tags: AI, Digital Transformation, Predictive Analytics
Advanced Entertainment Analytics AEA soft launch | Decision Point AI Group
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November 19, 2019
Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Entertainment Analytics AEA, its self service SaaS portal to find its beta user group. Sign up is available on the website.
The intention behind Advanced Entertainment Analytics AEA is to enable entertainment services companies to be able to utilise their client data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI
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Tags: AI, Digital Transformation, Predictive Analytics
Advanced Health Analytics AHA soft launch | Decision Point AI Group
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November 19, 2019
Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Health Analytics AHA, its self service SaaS portal to find its beta user group. Sign up is available on the website.
The intention behind Advanced Health Analytics AHA is to enable health organisations and companies to be able to utilise patient data and patients to understand their service organisations and companies in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI
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Tags: Digital Transformation, Predictive Analytics, Health and Wellness
Advanced Industrial Analytics AIA soft launch | Decision Point AI Group
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November 19, 2019
Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Industrial Analytics AIA, its self service SaaS portal to find its beta user group. Sign up is available on the website.
The intention behind Advanced Industrial Analytics AIA is to enable entertainment services companies to be able to utilise their data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI
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Tags: Big Data, Digital Transformation, Predictive Analytics
Advanced Legal Analytics ALA | Decision Point AI Group
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November 19, 2019
Advanced Analytics AI a division of Decision Point AI is soft launching Advanced Legal Analytics ALA, its self service SaaS portal to find its beta user group. Sign up is available on the website.
The intention behind Advanced Legal Analytics ALA is to enable SME legal services companies to be able to utilise their client data in a way that drives actionable insights and provable predictions with our AI engine. The essential part of this system is to enable clients to answer critical questions in a metered way gaining these insights in realtime or as part of their strategic activities. Karl Smith, Founder and CMO Advanced Analytics AI
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Tags: Big Data, Digital Transformation, Predictive Analytics
Decision Point AI UK
Decision Point AI Group
September 06, 2019
We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director
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Tags: Big Data, Digital Transformation, Predictive Analytics
Decision Point AI USA
Decision Point AI Group
September 06, 2019
We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director
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Tags: Big Data, Digital Transformation, Predictive Analytics
Advanced Intelligence Analytics AxA
Decision Point AI Group
July 31, 2019
Due to the nature of this sector no products will be shared
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Tags: Big Data, Digital Transformation, Predictive Analytics
Advanced Military Analytics AmA
Decision Point AI Group
July 31, 2019
Due to the nature of this sector no products will be shared
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Tags: Big Data, Digital Transformation, Predictive Analytics
Founder | Decision Point AI Group
Decision Point AI Group
April 01, 2019
Decision Point AI
The world is experiencing Data Overload and Insights are highly interpretive and time sensitive. Critical decisions cannot wait for manual analysis to create contextual meaning from insights, they need unbiased, automated information based on the amalgam of human subject matter expertise and machine capabilities to sift vast data sources to deliver a constant flow of decision guidance.
A company created by Karl Smith for a client
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Tags: Big Data, Digital Transformation, Predictive Analytics
Founder | Advanced Analytics AI Group | Paradigm Interactions Inc.
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April 01, 2019
Advanced Analytics AI offers both a standard product IntelSuite and professional services consulting to define and build bespoke client solutions. The company is a holding group for several advanced analytics AI sector companies including; Advanced Financial Analytics AFA, Advanced Legal Analytics ALA, Advanced Consumer Analytics ACA, Advanced Industrial Analytics AIA, Advanced Health Analytics AHA, Advanced Entertainment Analytics AEA, Advanced Intelligence Analytics AxA, Advanced Military Analytics AmA
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Tags: Big Data, Digital Transformation, Predictive Analytics
Decision Point AI Europe
Decision Point AI Group
April 01, 2019
We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director
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Tags: Big Data, Digital Transformation, Predictive Analytics
Founder, Global Head of Design | Wipro Digital
Wipro Digital
January 06, 2014
Wipro Digital is a mix of strategists, creative directors, designers, writers, media strategists, digital marketers, developers and relationship builders. They’re committed to creating vibrant and relevant brand experiences on every level.
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Tags: Customer Experience, Digital Transformation, Lean Startup
Enterprise User Experience EUX | Accenture
Accenture
December 03, 2012
Accenture is a professional services company, providing services and solutions in strategy, consulting, digital, technology and operations.
Dublin, Dublin, Ireland
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Founder, Current President and Membership & Operations Committee Director
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October 21, 2011
The Human Centered Design Society is an organization created to promote Human Centered Design as a community of practice. The Human Centered Design Society is involved establishing the professional standing of Human Centered Design practitioners so that both they and their clients can be assured of the skills they possess and how they service clients.
Human-centered design is focused on interactive rather than passive systems, anything that a human may interact with regardless of technology, process or communication.
Humans rather than users are now the important center of consideration as many humans have lost their importance and opportunity to gain efficiencies by projects only focusing on one user group, the end users.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
UCD UK Conferences Founder Karl Smith
UCD UK Conferences
October 11, 2011
UCD UK Conferences http://ucduk.org/ was a not-for-profit organisation created to promote User Centred Design (UCD) as a community of practice. UCD UK Conferences is creating events that explore how User Centred Design is applied in a variety of disciplines and how they in turn benefit the quality and expertise of people in the UK and globally.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Service Design Consultants
Service Design Consultants
June 05, 2006
Service Design Consultants is focused on greenfield technologies, migrations and organisational design.
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Tags: Customer Experience, Design Thinking, Digital Transformation
Founder and Director
Crunchbase | Customer Experience Guru
June 01, 2006
Customer experience is the key influence on whether or not your customers will stay with you. London, England, United Kingdom
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Founder and Director
Crunchbase | Service Design London
May 01, 2006
Service Design London, offers services that can fundamentally enable your organisation.
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Tags: Customer Experience, Design Thinking, Digital Transformation
Activity Interaction and Usability (AIU)
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July 15, 2001
Consultancy based in Glasgow focused on using eye-tracking technologies for in context usability testing, transforming experiences through digital.
Tags: Digital Transformation, Digital Disruption, Emerging Technology
Founder | UbiNET Inc.
UbiNET Inc.
June 01, 2001
UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity.
#UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.
UbiNET Platform
The UbiNET Platform is built up from several propositions that each hold a key relationship ecosystem. UbiNET is designated a planet wide system as its architecture is designed for any planet and an in-transit mode for between planets.
UbiNET Platform – Blockchain data management of unique id in ThingCoin
UbiNET-c-Token – Corporation (Business) Cryptocurrency that issues ThingCoin’s
UbiNET-p-Token – Person (Individual) Cryptocurrency that issues ThingCoin’s
ThingCoin – Data description of micro-sensor embedded in everything
UbiNET – Planet data token
While the system has been defined using the constructs of blockchain and cryptocurrency they are just the enablers of a complex data system with millions of products and services from full lifecycle recycling to personal security and most importantly personal privacy.
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Tags: Blockchain, Digital Transformation, IoT
Founder | Service Design Consultants
Service Design Consultants
January 01, 2001
Service Design Consultants is focused on the provision of teams to deliver work packages for greenfield technologies, migrations and organisational design.
Service design is about how people use services, how they find them, appropriate (take ownership) them and adopt them in their lives. The best service design is invisible as it enables interactions, transactions and fulfillments in ways that seem obvious to their users.
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Tags: Customer Experience, Digital Transformation, Agile
Kaythrine Seymore Shopping Network
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September 07, 1998
Concepted, design and management of Fashion network targeted women 25 to 35 with regular clothing purchase products and seasonal fashion items. Products were a mix of affiliate marketing and drop shipping items site from 1998 to 2008.
Created the first image based affiliate marketing links.
Tags: Customer Experience, Digital Transformation, Customer Loyalty
The Mall (a digital experience)
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October 10, 1997
Concepted, designed and management of a digitised USA Mall. Products were a mix of affiliate marketing and dropshipping items.
Tags: Customer Experience, Digital Transformation, Digital Disruption
Founder | Paradigm Interactions Inc.
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January 06, 1989
Paradigm Interactions is a consultancy started in 1989 and incorporated in 2006, involved in creating New Business Paradigms.
focused on work that changes the way the world works
Paradigm Interactions is involved in Strategic, Tactical and Operational market entry and capability building. Often this will involve embedding people into organisations to deliver the required change or to drive adoption of a new way of working to become effectual.
at the bleeding edge, so our clients can be at the leading edge
If you want to engage with a company that will propel your business to the level beyond the next level we are you partners in that activity. Please contact us if you’re interested in talking.
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Tags: Digital Transformation, Future of Work, Agile
MSc Master’s Degree | Interactive Technologies for eCommerce
Postgraduate Certificate in Design and Technology Education
BA Bachelor’s Degree | Three Dimensional Design
Foundation Course in Three Dimensional Design
Leading SAFe 5 Agilist | Scaled Agile, Inc.
Certified ScrumMaster (CSM)
Managing Director of Startup Decision Point AI
The Hivemind Network
UCD UK Conferences
The Human Centered Design Society
UbiNET Inc R&D
Paradigm Interactions Inc.
#Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005 | Karl Smith UX CX Agility AI IoT Leadership Blog
Proceedings of the IADIS International Conference on WWW/Internet
Decision Point AI launch professional service consulting in UK, USA and Europe | Decision Point AI Group
Karl Smith returns to day job | Decision Point AI Group
Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA | Decision Point AI Group
Karl Smith CEO of Paradigm Interactions Inc to lead Decision Point AI for 6 months
WoW Ways of Working Organisational Transformation
Creation and Launch of Wipro Digital Globally
Creation and Launch of Accenture Enterprise User Experience (EUX) Globally
Senior Partner, Business Agility and Design | The HiveMind Network
The All-Party Parliamentary Design and Innovation Group
Veriluma expands into the UK with new business unit
Launches Decision Point led by Wipro Digital founder
Edinburgh Global Experience Language (EdGEL) Digital Strategy
Effective Leadership in Information Technology Industry ELITE | Member by Invitation
European CIO Association | Member by invitation
Workday HCM (Human Capital Management)
Service Management with ITIL 4
Basic Disclosure
Baseline Personnel Security Standard (BPSS)
Determined to Lead, Corporate Executive Management in Banking
Banking Diploma
IBM Watson
IBM BlueMix
Fellowship FBCS | British Computer Society BCS, The Chartered Institute for IT
Professional Member
Member
Member
Advanced Driving Certification
Qualified Teachers Status (QTS)
Voluntary Youth Leadership
Top 50 Global Thought Leaders and Influencers on 5G (August 2020)
Top 50 Global Thought Leaders and Influencers on Digital Disruption (July 2020)
Ranked 4th of IoT People in #London
ThingCoin as a SAFT release schedule now in tranche 1
Ways of Working Business Agility and Rapid Innovation service offerings proposal for Partner Role | Karl Smith Business Agility Blog
Decision Point AI Trademark
#UbiNET twin #AI #Blockchain with mutating #security #algorithm | Karl Smith UX CX Agility AI IoT Leadership Blog
Innova8 Trademark | Paradigm Interactions Inc
UbiNET twin AI #Blockchain with mutating security algorithm
Innova8 by permission at Wipro Digital | Paradigm Interactions Inc
Innova8 used by permission at Accenture | Paradigm Interactions Inc.
The changing face of HCI - Contextual User Research | Interfaces 68
Program Chair
Imagine If The Way We Now Live Became Redundant
#STInsights on Scaling Digital Innovations | CDO Straight Talk @CDOStraightTalk
Opinions and Impressions from UBBF2017
20 questions about the life and experience of #KarlSmith
Blockchain Friend or Foe | MIPIM, London
#STInsights on Scaling Digital Innovations
The Treachery of the News (Fake News)
IoT Design Principles
UbiNET Smart Living Platform Use Cases
#Open #Networking #Ecosystem #Protocol #Patent | Karl Smith UX CX Agility AI IoT Leadership Blog
Karl Smith Managing Partner of Paradigm Interactions Inc. Speaker on TED
Trajectory of the IoT
AgileFest
DIGIT Leader 2018, Scotland’s Annual IT & Digital Summit | The role of DevOps in business transformation
Digital Transformation 2017 | Digital Transformation is about People
SXSW Interactive 2016 - Cognition Clash in the Internet of Things - Karl Smith and Thom Heslop
#Cognition #Clash in The #Internet of #Things | Karl Smith UX CX Agility AI IoT Leadership Blog
Enabling Client Communications
Cognition Clash in The Internet of Things – Designing for Chaos and Crash
#SXSW #Submission #Cognition #Clash in The #Internet of #Things | Karl Smith UX CX Agility AI IoT Leadership Blog
Exploring the challenges and opportunities of globalisation and commoditisation in Enterprise User Experience EUX
Customer Experience from the CIO Office
Why User Experience?
User centred design within investment banking and wealth management
Paradigm Interactions creates Decision Point AI
Imagine If The Way We Now Live Became Redundant
The Autonomous Hot Tub and other moving Rooms
Digital Transformation, Strategy & Leadership Advisory
