Comic Agile with Meet Luxshan Ratnaravi & Mikkel Noe-Nygaard S05 E01
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October 12, 2021
Agile World is the Agile talk show
Comic Agile is when agility meets reality in a fun and entertaining way. Meet Luxshan Ratnaravi & Mikkel Noe-Nygaard who may have created the most lighthearted look at agile transformation. If you’re a fan of Dilbert, the office or just...
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The Leadership of Feedback by Oana Juncu
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October 11, 2021
Agile World is the Agile talk show
Agile Human Systems by Oana Juncu While Feedback is overrated term today, it is still a powerful posture to demonstrate leadership. This is a brief presentation of the feedback as an art of Leadership workshop I offer.
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Erin Randall, Agile in the Academy, Agile World News s04 e12
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October 05, 2021
Agile World is the Agile talk show
Erin Randall discusses “Agile in the Academy” to help education and research organizations deliver proposed results after getting grants. What do you do once you’ve received a research grant? Hopefully, you manage the money and deliver on the prop
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Michael Turner on Agile Weight Loss S4 E11
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September 30, 2021
Agile World is the Agile talk show
Michael Turner on Agile Weight Loss. First he shares his agile journey from tech support to accidental product manager and briefly mentions imposter syndrome. Michael talks about how he used agile to lose 5 lbs of weight. How he broke...
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Influence without Authority, Agile World Better English s04 e10
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September 28, 2021
Agile World is the Agile talk show
How do you influence without authority? Influence comes in many different forms and is not the same as authority. Transformation requires winning the hearts and minds of others and this is only done through creating a common vision for a...
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Agilidad HR y Auto Liderazgo Temporada 1 Episodio 5
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September 27, 2021
Agile World is the Agile talk show
¿Cómo la agilidad puede ser incorporada en áreas de HR? ¿Qué tan necesario es el auto liderazgo en la agilidad? Te gustaría conocer más… entonces no puedes perderte esta nueva entrevista de Agile World en Español! Tuvimos la oportunidad de...
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Agile@Home Agile World News Better English S04 E07
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September 14, 2021
Agile World is the Agile talk show
What is Agile@Home? Listen to Tremillia Highsmith Williams as she describes her journey of applying agile practice with her family. It doesn’t matter if you’re focused on homework, shopping or getting kids to the soccer games, Agile@Home is a practical.
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Deepdive on Agile Mindsets Agile World Hot Topic S4 E5
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September 02, 2021
Agile World is the Agile talk show
Darren Thatcher deepdive on Agile Mindsets Agile World Hot Topics with our hosts Sabrina C E Bruce and Karl A L Smith talk with Darren Thatcher https://www.linkedin.com/in/darren-thatcher/ with Deepdive on Agile Mindsets, about the complexity around agile mindsets,
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Agile World with Darren Thatcher S4 E3
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August 26, 2021
Agile World is the Agile talk show
Agile World Hot Topics with our hosts Sabrina C E Bruce and Karl A L Smith talk with Darren Thatcher https://www.linkedin.com/in/darren-thatcher/ talking about his Agile journey Darren Thatcher, it’s about delivery It is also about listening By enabling liste
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Nightmare User Stories, Agile World Better English s04 e02
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August 24, 2021
Agile World is the Agile talk show
Agile World Better English discusses Nightmare User Stories on Friday the 13th with Arlen Bankston and David Bulkin. Learn how to avoid Nightmare User Stories and how Agility has evolved over the past 20 years with these brilliant early adopters...
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Potenciando Agilidad y Talento Temporada 1 Episodio 4
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August 19, 2021
Agile World is the Agile talk show
Potenciando Agilidad y Talento. Gestión del Talento y Agilidad son 2 temas que se pueden potenciar enormemente, de acuerdo a lo que nos contó Sylvia de Hohberg, de Uruguay. Sylvia es una experimentada Coach, que ha liderado áreas de Personas...
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OKRs for the truth about KPIs Agile World Hot Topic S4 E1
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August 19, 2021
Agile World is the Agile talk show
OKRs for the truth about KPIs Agile World Hot Topics with our hosts Sabrina C E Bruce and Karl Smith talk with Anthony Coppedge talking about OKRs and their relationship to KPIs, metrics are mentioned and milestones and the problems...
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What is Agile 2? Agile Worlds News Better English S03 E12
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August 17, 2021
Agile World is the Agile talk show
Agile World Better English discusses Agile 2 with authors Lisa Cooney and Philippa Fewell. Come get your burning questions answered. What is Agile 2? How has agile evolved over the past 20 years? Why should is Agile 2 important? Will...
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SXSW Agile World a Knowledge Culture Catalyst
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August 10, 2021
Agile World is the Agile talk show
SXSW Conference Agile World Agile World a Knowledge Culture Catalyst PLEASE VOTE UP Agile World a Knowledge Culture Catalyst for the SXSW Conference on PanelPicker (requires account). Cynthia, Sabrina, Steve and Karl are running an Agile Coaching session for anyone
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SXSW EDU Conference Agile World Education through Shared Experience
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August 10, 2021
Agile World is the Agile talk show
SXSW EDU Conference Agile World Education through Shared Experience PLEASE VOTE UP for Agile World Education through Shared Experience for the SXSW EDU Conference on PanelPicker (requires account). Sabrina and Karl want to hold a meet up to talk about...
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Wicked Problems with Joanne Stone S3 E11
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August 10, 2021
Agile World is the Agile talk show
Agile World News Better English with our hosts Cynthia Kahn and Steve Moubray talk with “Wicked” Joanne Stone and how’s she’s applying Agility to Wicked Problems. From the moon to vaccines, learn how Wicked Problems are whipped into shape by...
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Impactful Products with Jason Hall
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August 03, 2021
Agile World is the Agile talk show
Impactful Products with Jason Hill on the Agile World Better English with our hosts Cynthia Kahn and Steve Moubray. They discuss with Jason Impactful Products and how they affect customer’s lives. Instead of how busy we can keep people, let’s...
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Agile Metrics are a View
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August 03, 2021
Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during Agile Transformation activities or BA
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Agile does not Scale
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August 03, 2021
Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions of Scaling Scaling technique is a method of placing respondents in continuation of gradual change in the pre-assigned values. All the scaling techniques are based on four pillars, Or
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Agile does not Reduce Headcount
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August 03, 2021
Agile Transformation and Change Agile does not Reduce Headcount no matter who tells you that, this view sets the scene for failure. Unfortunately it’s a lie, best left to marketing materials and companies desperate for work. People who make the claim to reduce headcount using Agile essentiall
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Agile Metrics are a View
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July 29, 2021
Agile Metrics are a data view from several metrics at once in order to establish validated information from several aspects of activity. While this understanding should be common sense it’s not apparent from the numerous metrics being employed both during Agile Transformation activities or BAU
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Tags: Agile, Customer Experience, Future of Work
Agile World Better English Version Opening Act
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July 27, 2021
Agile World is the Agile talk show
Agile World News is expanding to multiple versions of English. The founders and original hosts, Sabrina C E Bruce and Karl Smith wanted someone to aid a much larger group of English speakers engage with Agile World and asked Cynthia...
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Agile does not Scale
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July 27, 2021
Agile does not Scale, first let’s be clear what scaling means, before I’m tarred and feathered. Some Definitions of Scaling Scaling technique is a method of placing respondents in continuation of gradual change in the pre-assigned values. All the scaling techniques are based on four pillars, Ord
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Agile World with Padmini Nidumolu in Gender Inclusion is a Business Imperative S3 E8
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July 20, 2021
Agile World is the Agile talk show
Gender Inclusion is a Business Imperative on Agile World with our hosts Sabrina C E Bruce and Karl Smith talk with Padmini Nidumolu https://www.linkedin.com/in/padmini-nidumolu/ men hold 62% of management and leadership positions while women just 38%. Many companie
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Impulsando la agilidad a nivel estratégico, Serie 1, Episodio 3
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July 15, 2021
Agile World is the Agile talk show
Impulsando la agilidad a nivel estratégico, Agile World en Español Serie 1, Episodio 3 ¿Te has preguntado cómo llevar la agilidad a nivel estratégico?, ¿cómo trabajarla con el C-Level?, ¿qué barreras pueden presentarse en ese desafío?… Si es así, n
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Agile does not Reduce Headcount
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July 13, 2021
Agile Transformation and Change Agile does not Reduce Headcount no matter who tells you that, this view sets the scene for failure. Unfortunately it’s a lie, best left to marketing materials and companies desperate for work. People who make the claim to reduce headcount using Agile essentially
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Agile World Inc. celebrating 15 years since incorporation
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June 09, 2021
Agile World Inc. celebrating 15 years since incorporation. We should have shared this at the beginning of the years but we were all rather busy. In 2021 Agile World Inc. celebrating and will be 15 years old so we would like to thank our current clients and associates, our past employees in the USA
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An Agile World is Possible in Enterprises
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June 04, 2021
An Agile World is Possible in Reality based and Dream based Enterprises as its not a framework but a cadence. An Agile World is based upon a cadence that ties all activities together to create an operating rhythm whereas individual frameworks are focused on practice adoption. This single difference
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An Agile World is Possible in Enterprises
Agile World Inc.
May 31, 2021
An Agile World is Possible in Reality and Dream Enterprises as its not a framework but a cadence.
Agile World is based upon a cadence that ties all activities together to create an operating rhythm whereas individual frameworks are focused on practice adoption. This single difference establishes a critical path for interaction and working practices that supersedes an absolute practice of one way of working and embraces the true chaos of all ways of working, but focuses on alignment not conformity.
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Dyslexia SuperPowers by Karl Smith, Sabrina C E Bruce and Scott Seivwright
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May 23, 2021
Dyslexia SuperPowers new book due December 2021. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to Dyslexia SuperPowers. People with Dyslexia have SuperPowers
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a short guide to Dyslexia SuperPowers
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May 22, 2021
Dyslexia SuperPowers new book due December 2021. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to Dyslexia SuperPowers. People with Dyslexia have SuperPowers,
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Ya se viene Agile World en Español!
EntSun News
May 10, 2021
Agile World en Español! Si eres una apasionado por la agilidad y las personas, quieres profundizar tus conocimientos o conocer más de este mundo…¡este espacio es para ti!
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Agile an Unexpected Journey Published
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April 28, 2021
Agile an Unexpected Journey Published This idea for this book Agile an Unexpected Journey was simple in 2020 I thought about how could I celebrate the 20th Anniversary of the signing of the Agile Manifesto in February 2021? Easy I hear you say, not so easy in fact pretty hard to do, because of LIFE,
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Agile an Unexpected Journey
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April 28, 2021
Agile an Unexpected Journey: A Compendium of Agile Biographies This idea for this book Agile an Unexpected Journey was simple in 2020 I thought about how could I celebrate the 20th Anniversary of the signing of the Agile Manifesto in February 2021? Easy I hear you say, not so easy in fact pretty ha
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Agile World Season 2 Finale Filmed this Week
EntSun News
April 21, 2021
Agile World the Agile talk show is finishing its Season 2 with an interview with the Agile Retrospective King Chris Stone. Agile World is distributed world wide though various free to access technology platforms including YouTube, Spotify, Apple Podcasts, Google Podcasts, Pocket Casts, Anchor, Breaker and Radio Public and social media sites including Facebook, LinkedIn, Twitter, Tumblr and agile-world.news, Medium and Blogger.
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Agile World
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April 06, 2021
Agile World with our hosts Sabrina C E Bruce and Karl Smith talk with Dhanusha Gokhool and Harold Campbell about their Agile journeys and about their new meetup in Mauritius, Agile Mauritius https://www.meetup.com/agile-mauritius/ The Agile20Reflect Festival is in the past but the momentum it cre
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a short guide to Human Stagnation
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March 30, 2021
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Human Stagnation 1920 to 2020 100 Years of Stasis. This new book will look into the true state of humanity and human systems. Excerpt I hope this won’
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a short guide to Customer Experience
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March 30, 2021
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience. This new book will show Customer Experience in an end to end process to support strategy and planning for existing products and
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Agile 20 Reflect Festival 85 Global Ambassadors
PRLog
February 13, 2021
The voluntary Agile 20 Reflect Festival is half way through and the organisation is highlighting the work of its 85 ambassadors
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Agile World show at Agile20Reflect Festival
PRLog
February 05, 2021
A daily review of the Agile20Reflect Festival called Agile World has been launched with co hosts Sabrina C E Bruce and Karl Smith
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Agile20Reflect Festival Free Global Agile Festival over 550+ Events Starts 31st Jan
Digital Journal / PRLOG
January 27, 2021
Celebrating 20 years of Agile from small beginnings in Scotland a community led Agile Festival is now the largest free Agile festival ever
"We designed the Agile20Reflect Festival to be an open Virtual Market space for the community to come together. Like Ancient Athens come to the Agora and share your agile ideas!! And the Agile community answered the invite. In the festival you will hear many voices the inclusion has been amazing! And every event is treated equally, does not matter if you are a Agile Founding Father in the USA or a Recent Enthusiast from Nigeria all welcome all equally marketed, held up and celebrated!!" Opportunity for all! Scott Seivwright CEO and Trustee
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Agile20Reflect Festival event submission deadline extended to 27th of January
NYenta
January 15, 2021
Due to the overwhelming response and to support the formations of new regional organisations in South America, Africa and Asia the Trustees have agreed to extend the deadline for event submissions to the 27th of January for the Agile20Reflect Festival Calendar.
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Scaled Organizational Agility is the Future of Work in Agile20Reflect Festival
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January 12, 2021
New Ways of Working Programmes are now quite common in major organisations, this talk and conversation is intended to offer a holistic approach to WoW. It is imperative to be holistic in establishing new ways of working as boundaries to old ways of working in portfolio management, finance, ITIL and
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A Scottish Revolution to Re Energise Agile
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January 10, 2021
Regardless of the state of the world or futility that people may feel at this time something tremendous has been started in Scotland that is touching and building up people all across the world. The reflection at this point on what has been a groundbreaking movement is essential to understand itR
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Agile Transformation
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January 06, 2021
The book about Agile Transformation is not theories but real consultancy refined by the experience of working in enterprises with both business and technology leaders and workers. It is aimed at decision makers and to everyone out there who has started or is about to start an Agile Transformation or
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A short guide to Agile Transformation
Medium GlobalFutureofWork
January 06, 2021
This guide to Agile Transformation is more of a Strategy and Planning book than Servant Leadership, Experiments in Ways of Working (due out later in 2021) which focuses on the Tactical and Practical Implementation of Agile Transformation.
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Storming Norming Performing Agile20Reflect Festival a View from the CTO
Medium GlobalFutureofWork
December 23, 2020
Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile rather than follow others who do Agile. I also don’t want to get involved in the various fights, not because I can’t fight, but because I see no value in those fights. No one owns Agile, regardless if they think they do, it’s been running free and wild too long to be caged.
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Storming Norming Performing Agile20Reflect Festival a view from the wings
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December 19, 2020
Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile rather than follow others who do Agile. I also don’t want to get in
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Combining Agile and UX in Organisational Design for Business Agility and Agile Transformation
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December 10, 2020
While there is now a huge body of work in regard to Agile Transformation much of it has been focused on ‘continuous flow’ and ‘transparent work’ leaving the areas of ‘how to work’ and ‘other people’ in many cases without guidance so they often create anti-patterns that ultimately und
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New Ways of Working the Human Component
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December 09, 2020
The Agile20Reflect Festival will have created a great focus on the past, present and future of Agile in Feb 2021. Taking that impetus to the next level we want to think wider about how we can establish the principles of Agile and leverage them in organisational change and new ways of working. This s
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Combining Agile and UX in Organisational Design for Business Agility and Agile Transformation
Polymath Knowledge
December 02, 2020
Some things to understand before getting into the main article. Agile is based on some very human concepts around how to work and what to value. Some of these concepts are exactly the same as UX and are driven by the same desire for simplicity and functionality.
Agile in its most basic sense is about people, how they work with other people and how to maintain a continuous flow of transparent work. In Agile many people will focus on ‘continuous flow’ and ‘transparent work’ and forget the ‘how to work’ and ‘other people’ negating them to agile ceremonies, frameworks and practices. This of course creates an imbalance in organisations adopting agile, as their focus is not on how it affects people, their sense of worth, emotions and their carefully crafted mental models around work and colleagues as much as changing what work is.
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What is Human Experience in Design?
Polymath Knowledge
November 25, 2020
This is a short glossary to cover the now myriad of terminology related to designing for humans. I expect there to be more as time goes on humans do seem to love reinventing the wheel and then renaming it.
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I don’t want to live in America but I do want to work there
Karl Smith
November 08, 2020
One of the things that should have become apparent by now is that no one needs to be physically based in a location to work there. In 2020 the USA is one of the most dangerous places on the planet to live. When considering the current Covid19 pandemic and thinking of the USA all I can think of is a Zombie Apocalypse. But for work the USA has some of the most interesting and innovative companies in the world and that’s where I want to work.
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Tags: Design Thinking, Social, Leadership
Designing for Human Experience Paperback on Amazon
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October 29, 2020
This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put together an anthology of my life and my passion for designing for human experience. I describe what I do as designing for human experience because you can’t design experience as it resides in
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Top 100 Global Thought Leaders and Influencers to follow in 2020 and why!
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October 27, 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. It’s wonderful sounding but what does it actually mean and does it matter at all? https://twitter.com/UserExperienceU https://www.linkedin.com/in/karlsmith2/
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Top 100 Thought Leaders and Influencers to follow in 2020
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October 25, 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. Well let’s step back a bit from that, I mean it’s wonderful sounding but what does it actually mean and does it matter at all? What are Thought Leaders and Influencers When I first
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Agile an Unexpected Journey Compendium Book
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October 13, 2020
Agile an Unexpected Journey. A Compendium of Agile Biographies How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the fut
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Servant Leadership Experiments in Ways of Working Book
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October 12, 2020
Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startup
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Designing for Human Experience Book
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October 09, 2020
Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try
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UbiNET Use Cases Imagine If The Way We Now Live Became Redundant
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September 03, 2020
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My[...]
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Imagine If The Way We Now Live Became Redundant
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September 02, 2020
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human experience.” Ari and Karl dig into some o
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Globaler Vordenker in Predictive Analytics Karl Smith
LinkedIn
August 11, 2020
Predictive Analytics-Start im Jahr 2019 Decision Point AI und das SaaS-Unternehmen Advanced Analytics AI sind zwar in der Vergangenheit, aber es ist eine Wissensbasis, über die nur wenige Menschen verfügen. Ich schreibe nicht nur über Technologie, digitale Störungen und kundenorientiertes Geschäft, sondern erstelle die Strategie, die Markenwerte und das Zielbetriebsmodell, die HR-Rollen und Karrierewege, Lieferantenverträge, Dienstleistungen und Produkte des neuen Unternehmens, Geschäftsbereichs oder Angebots
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Tags: Customer Experience, Leadership, Predictive Analytics
Global Thought Leader in Predictive Analytics Karl Smith
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July 19, 2020
Predictive Analytics startup in 2019 Decision Point AI and SaaS company Advance Analytics AI may be in the past but its a knowledge base that few people have. I don’t just write about technology, digital disruption and customer engaged business I create the strategy, brand assets and deliver t
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Global Education Publishing Organisational Design and WCMS Solution | Karl Smith's Work
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July 01, 2020
Client Company: Hidden Employees: 6,000 Valuation: €5.000 billion Location: Hidden Technology: WCMS Sector: Publishing Sub Sector: Educational – B2B, B2C, C2C Services Product: Online eCommerce and Private Social Network Background The client had a number of issues with their existing web presence and had tried an failed to resolve them over the years with their technology department
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Tags: Digital Transformation, CRM, Edtech
National Health Service Patient Records System | Karl Smith's Work
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June 30, 2020
Client Company: Hidden Employees: 12,000 Valuation: € 3.8 billion (yearly budget) Location: Hidden (not the United Kingdom) Technology: Hidden Sector: Government Sub Sector: Healthcare Product: Live Patient Records System Background The client wanted to build a healthcare patients records system to be used by clinicians and administrators to both support diagnostics and treatment resourcing for
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Tags: Digital Transformation, Healthtech, Health and Wellness
Fashion Retail move to Ecommerce | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 78,000
Valuation: €7.79 billion
Location: London, UK
Technology: iOS iPad, iPhone
Sector: Retail
Sub Sector: Fashion
Product: Ecommerce
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Tags: Customer Experience, Mobility, Retail
National Driving Rehabilitation and Training System | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 77,000
Valuation: –
Location: London, UK
Technology:
Sector: Government
Sub Sector: Home Office, Ministry of Justice, Policing
Product: Rehabilitation of Offenders
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Tags: Digital Transformation, Govtech, Health and Safety
KYC Private Banking iWatch Next Action Application | Karl Smith's Work
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June 23, 2020
Client Company: Hidden
Employees: 1,929
Valuation: €39.5 billion
Location: Luxembourg, Luxembourg
Technology: iOS iPad, iPhone, iWatch
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC Next Action
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Tags: Mobility, Fintech, Predictive Analytics
Credit Card System for Governments and Global Corporations | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: 69,651
Valuation: $495.426 billion
Location: Minneapolis, USA
Technology: TSYS2
Sector: Financial Services
Sub Sector: Corporate Banking
Product: Payments Credit Card Services
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Tags: Digital Transformation, ERP, Fintech
KYC Private Banking | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: –
Valuation: €223.1 billion
Location: London, UK
Technology: iOS Application
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC
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Tags: Customer Experience, Mobility, Fintech
Treasury Application for Global FMCG Company | Karl Smith's Work
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June 18, 2020
Client Company: Hidden
Employees: 155,000
Valuation: €78.692 billion
Location: London, UK
Technology: Bespoke TMS (Murex, Calypso, Tm5)
Sector: FMCG
Sub Sector: Finance and Asset Management
Product: Treasury
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Tags: Digital Disruption, Fintech, Retail
FMCG Customer Experience Management | Karl Smith's Work
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June 17, 2020
Client Company: Hidden
Employees: 130,000
Valuation: €6.436 billion
Location: San Francisco, USA
Technology: Artificial Intelligence and CX Automation
Sector: FMCG
Sub Sector: Customer Experience Management
Product: Online eCommerce
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Tags: Customer Experience, Predictive Analytics, Retail
Decision Science | Decision Point AI Group
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June 17, 2020
While the standard pathway for Decision Science is to focus on data as a tool to make decisions and solve business problems. Decision Point AI has further augmented the current thinking by adding collated data through an augmented intelligence platform and applying human interpretive algorithms that enable expert context to establish both true meaning and trajectory in a real time manner.
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Tags: Analytics, AI, Predictive Analytics
Thugs and Criminals roam streets of USA as Cops and Looters
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June 03, 2020
As the George Floyd protests take place under the First Amendment rights of US Citizens across the country it is becoming clear that there are thugs and criminals active in the police, national guard, security services and citizens.
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Tags: Agile, Change Management, Future of Work
Ways of Working Organizational Design Service launched Paradigm Interactions | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 21, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.
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Tags: Digital Disruption, Future of Work, Agile
#BusinessAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2020
Agile DevOps is about people not technology, mindsets not toolsets and value not productivity
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Tags: Future of Work, Agile, DevOps
Ways of Working Organizational Design Service launched Paradigm Interactions
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April 23, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.
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Tags: Agile, Customer Experience, Future of Work
Ways of Working Organizational Design Service
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April 20, 2020
WoW Organization Design Consultancy – Can be remote Paradigm Interactions offers the service of organizational design consultancy, to meticulously define[...]
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Tags: Agile, Change Management, Future of Work
Amateur Business Agility or Ways of Working will cause Business Carnage | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 14, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).
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Tags: Leadership, Future of Work, Agile
LinkedIn bullies and the loss of the LinkedIn professional network
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.
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Tags: Agile, Customer Experience, Future of Work
LinkedIn bullies and the loss of the LinkedIn professional network | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.
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Tags: Social, Future of Work, Health and Wellness
UX Design Principles | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 01, 2020
Pre-accepted and trusted visual standards are vital to user acceptance and experience as they encourage adoption of technology systems. This is vital so that users don’t need to learn new or counter intuitive interaction behaviours.
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Tags: Customer Experience, Design Thinking, Retail
Amateur Business Agility or Ways of Working will cause Business Carnage
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February 28, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).
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Tags: Agile, Customer Experience, Future of Work
Paradigm Interactions shares its knowledge and experience of Business Agility and Ways of Working Transformation
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February 28, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip[...]
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Tags: Agile, Change Management, Future of Work
#Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 14, 2020
The minimum viable experience (MVE) is a product which has complete customer journeys, that can be built upon. It is task orientated and enables customers to start and complete a full process.
A minimum viable experience has just those core customer journeys that allow the product to be deployed, and no more.
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Tags: Digital Transformation, Future of Work, Agile
How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 29, 2019
There are three clear aspects that underwrite internet shopping under review. Firstly that many companies believe by converting a process using technology that it becomes more successful.
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Tags: Customer Experience, Digital Disruption, Retail
Business Bullies and the Modern Workplace | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 29, 2019
Bullying has victims and is a crime against humanity. This article focuses on victims identifying the experiences that indicate they are the subject of bullying.
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Tags: Management, Leadership, Health and Wellness
Innovation is a Cultural Action | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.
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Tags: Digital Disruption, Innovation, Future of Work
Organisational and cultural transformation in Business Agility | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
There are now in 2019 many people talking about organisational and cultural transformation and change however it is clear that what they mean is everyone below the C-suite needs to change. However organisational and cultural transformation is the whole organisation otherwise it is just a rebrand without actual change. More especially culture is born from action not just intent and this is what organisations who want to change are discovering.
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Tags: Future of Work, Agile, Change Management
Five most #common #failures of business #change and #transformation projects | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 25, 2019
Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies.
Giving users less functionality than they currently have and telling them it’s a great leap forward.
It is astonishing but this is the most common failing in projects, for some reason senior stakeholders appear to be convinced that technology is good and experience is bad. And if they concentrate on a new end state, all that is bad will go away. In a sad way all that is experience and knowledge are the things that go away often taking competitive advantage with them.
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Tags: Customer Experience, Digital Transformation, Change Management
#Edinburgh based AI start up Decision Point AI announces integration with #SHANARRI social framework | Decision Point AI Group
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November 19, 2019
Decision Point AI are working with the Paisley YMCA, Scotland on a secure application that standardises both the SHANARRI social framework processes and its data. SHANARRI is an acronym for the eight wellbeing indicators in the Curriculum for Excellence (CfE) in Health and Wellbeing. It stands for Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible, Included. The indicators are used to structure the information recorded about a child or young person and to monitor their progress across social services.
Since starting Decision Point AI, we have had to work hard to demystify AI and focus on real world problems with potential clients. We have done this by using professional service consulting and human centred design methodologies along with our AI’s subjective logic, conditional logic and bayesian probability or networks we provide actionable, relatable and accountable decision points to our clients and their end users.
Karl Smith, Managing Director, Decision Point AI
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Tags: Govtech, Predictive Analytics, Mental Health
#KYC using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. It is also focused on needs and objectives of clients, in a way that is unrelated to financial products or services.
As we continue to develop applications on top of our prediction AI software we expect to deliver a suite of standard FinTech applications for financial institutions. Karl Smith Managing Director, Decision Point AI.
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Tags: Customer Experience, Fintech, Predictive Analytics
MiFID II using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
MiFID II, alternatively known as Markets in Financial Instruments Directive, is regulation set in place to strengthen investor protection. At Decision Point AI we are focused on enabling transparency around the relationships of assets, asset owners and intermediaries for clients and corporate customers.
The Markets in Financial Instruments Directive is the EU legislation that regulates firms who provide services to clients linked to “financial instruments” (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded. The Financial Conduct Authority
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Tags: Digital Transformation, Fintech, Predictive Analytics
AI Operational Passports for point-in-time records in compliance and regulation | Decision Point AI Group
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November 19, 2019
AI Operational Passports for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI algorithms and the potential for legislation or certification of AI’s Decision Point AI has decided to adopt an Operational Passport approach. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics
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Tags: Digital Transformation, Predictive Analytics, Business Strategy
Innovation is a Cultural Action
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November 18, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.
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Tags: Agile, Customer Experience, Future of Work
Eye tracking from Military to Healthcare | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 13, 2019
Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.
After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.
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Tags: Customer Experience, Digital Disruption, Emerging Technology
True Leaders grow up Emotionally | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 06, 2019
As leaders we often review our actions against our intent, sometimes we are assured we did the right thing, other times we accept we did not and more often than most people want to admit we bluff our way through and hope no one noticed (they always do).
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Tags: Leadership, Future of Work, Business Strategy
UbiNET Smart Living | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 21, 2019
UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living
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Tags: AI, Blockchain, IoT
AI Operational Passports | Decision Point AI Group
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October 16, 2019
AI Operational Passports
Operational Passports with for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI and the potential for legislation or certification of AI’s, Decision Point AI has decided to adopt an Operational Passport approach. The Operational Passport is linked to the companies technology platforms capacity to create regulatory point in time reporting as part of each step in its end to end solutions. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics
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Tags: AI, Predictive Analytics, Risk Management
Government as a Service (GaaS), Spying as a Service (SaaS) the United Kingdom exports some unexpected things | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
While it has long been known that the Special Air Service (SAS) conducts desert training 'exercises' in the Middle East in support of a number of small but strategically important Kingdoms, what's only recently becoming known the United Kingdoms other special exports.
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Tags: Digital Transformation, Digital Disruption, Govtech
What #5G means to Karl Smith #HuaweiMobile | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
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Tags: Digital Transformation, IoT, 5G
#Huawei works to end the #digitaldivide by #recycling #infrastructure for #rural #ultrabroadband | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
I attend a great deal of meetings all over the world and yes it does cost a fortune but feeding your mind with innovation and insight has yet to be virtualised to the point where a face to face meeting is not preferable to using web technologies. So it is from the #UBBF2017 event supported by The United Nations (Digital Human Rights) and Huawei that following information comes from.
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Tags: Digital Disruption, Sustainability, Future of Work
Why George Hotz, #Geohot thinking is superior to Elon Musk in Artificial Intelligence AI | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2019
The title of the post is perhaps a little misleading in one way, I really don't think Elon Musk coded his AI, but I do think both he and George Hotz set the features, relationship and prioritisation around the work for their AI's and in Georges case also built it.
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Tags: AI, IoT, Autonomous Vehicles
#Alive and Present #Everywhere open #IoT3 Ecosystems #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 17, 2019
What is the IoT, how is it intended to work and how does that relate to how it currently works. What are the real business opportunities and how will they be measured as a success? How can your business gain an advantage or benefit? Finally, are there any risks associated with the IoT, either foreseen or not and how might they be mitigated?
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Tags: Digital Transformation, Ecosystems, IoT
Speeding up the Wrong Work DevOps Maturity in Business Decisions #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
It’s a fact that common sense it not that common and is often not a factor except in reflection after the fact. If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.
Digital is a form of communication with customers, where technology is the mechanism
Accepting that digital and its underwriting technologies is the common parlance of success in our world would greatly decrease business fostered failure. Additionally, if business would participate in digital and technology, joining the team, then the choice of work would get considerably better. After all its impossible to read people’s minds to understand their intent let alone their exact need, but if people are all in it together they work at being understood and understanding in a way that is foreign to hierarchical businesses.
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Tags: Future of Work, Agile, DevOps
#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
Clients don’t understand their customers, they just think they do!
It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing;
“Data only describes part of the what is happening and almost nothing of the why, let alone what should be done to change the situation”
Clients have been sold that data gives them the answers and that big data will close the loop for them to understand the upstream and downstream thinking of their customers, WRONG.
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Tags: AI, Big Data, Predictive Analytics
#Pervasive #UX and the next Human Revolution | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 04, 2018
While for many recent joiners to the UX profession Open IoT Ecosystems are a daunting proposition, to those with both understanding and experience of the evolution of UX they are an opportunity to return to core values and the eminence of our profession.
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Tags: AI, Future of Work, IoT
#Smart #Business is #Smarter not locating to a #SmartCity | Karl Smith UX CX Agility AI IoT Leadership Blog
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June 30, 2018
Lets not building Smart Cities, lets Live Smart instead
Just as humanity is starting to deal with business processes that should never have been digitized we might also consider the huge waste in making Smart Cities when we no longer need cities.
Watching humanity evolve in retrospect it is easy to spot the errors and poor judgement, but humanity is on the cusp of a revolution so profound it calls into question the structure of our societies.
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Tags: IoT, 5G, Smart Cities
#Context matters in #Usability | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.
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Tags: Customer Experience, Customer Loyalty, Digital Transformation
12 #UX things you need to know | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Getting into user experience, what you need to know?
What will a person need to be able to do to get into user experience;
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Usable #security in investment banking and #wealth #management | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of
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Tags: Customer Experience, Cybersecurity, Fintech
Web Governance ISO/IEC 38500 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project.
1.2.1 Summary
This Web Governance document is to define the structure of people, positions, authorities, roles, responsibilities, relationships, and rules involved in managing the xxxxxxxxx website’s. This governance structure defines who can make what decisions, who is accountable for which efforts, and how each of the players must work together to operate a website and web management process effectively.
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Tags: Digital Transformation, Change Management, Business Strategy
#UX #Requirements gathering #structure #determines #success | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requir
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Usability and Accessibility Legislation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Legal and IP, Health and Wellness
#UX #requirements #gathering methods #determine #value | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There are lots ways to elicit UCD requirements so I don't intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements de
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Tags: Customer Experience, Change Management, Customer Loyalty
Website #help and #support systems should #avoid #FAQ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Fail Fast, Fail Small to Avoid Failing Big and Failing Slowly
Digit.Fyi
May 23, 2018
Karl Smith explores how to avoid slow and costly failure within enterprise.
You would think that by this late stage in the life of Agile and Agility, the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail; I’ve seen people pervert its meaning and make up their own versions – then blame a framework for personal incompetence. But I’ve not seen Agile fail, and I’ve not seen DevOps fail either.
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Tags: Digital Transformation, Future of Work, Agile
#UX #cognitive #interactions patterns for #IoT by #Gestalt | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith's research from 2002 defined additional aspects as 'biographical templates' that establish key perceptions and personal d
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Tags: Customer Experience, Design Thinking, Digital Disruption
Ask #customers not #stakeholders | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Retail #banks need their #customers | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The 90/00's marketing gimmicks of creating a relationship with your bank are long gone in people's minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.
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Tags: Customer Experience, Fintech, Customer Loyalty
Supporting #Users with #HCD principals | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Design Thinking, Digital Transformation
#Getting #User #Experience #UX to work with #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#User #Experience #UX #Process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.
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Tags: Customer Experience, Digital Transformation, Future of Work
#Getting into #User #Experience Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
#Subsistence #UX #Resolution UX #Gain UX or #Advantage UX what results do you get? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advant
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Banking #Change #Management through #Human #Centred #Design #HCD | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
How to Hire a Head of User Experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, HR, Customer Loyalty
Getting #UX done the UX #engagement #process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Future of Work
#Information Architecture (IA) the #classification of #information | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Innovation
#Information #Architecture (IA) is not another name for #User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
Speeding up the Wrong Work: DevOps Maturity in Business Decisions
Digit.Fyi
May 23, 2018
Karl Smith, the founder and CEO of Paradigm Interactions, considers the value of DevOps in a company without a robust and mature decision making process.
It’s a fact that common sense is not that common and is often not a factor, except in reflection after the fact.
If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.
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Tags: Future of Work, Agile, DevOps
#Information #Architecture (IA) the #classification of #information Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Big Data, Customer Experience, Digital Transformation
#UI is not #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
6 ways to keep your #identity #secure #online | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Cybersecurity, Customer Loyalty
#Holistic #UX #Customers don’t think or interact along #channels | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Business Strategy
5 #UX #lies, damn lies and absolute #myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Blended #program #management #Prince and #Agile methods Part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post.
Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results.
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Tags: Digital Transformation, Future of Work, Agile
#Agile #User #stories is a #UX #method | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Agile
Do #eCommerce #analytics prove #customer #affiliation? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects.
1. analytics of success in terms of market development, profile or response through hit or link ratings
2. analytics of sales or revenue
Dependant upon the purpose of a company’s e-commerce deployment one or other but rarely both of these analytics will seek to prove the status of the investment and allow informed strategic decision making.
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Tags: Analytics, Big Data, Digital Transformation
#Strategic and #lean #thinking in private investment and asset portfolio management, part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Digital Transformation, Fintech, Future of Work
#Strategic and #lean #thinking in private investment and asset portfolio participants part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler.
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Tags: Digital Transformation, Fintech, Future of Work
The #IoT an #interactive landscape without #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: IoT, Predictive Analytics, Customer Loyalty
An interview with a #User #Experience #Guru | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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What is a #User in #Professional #UX? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Being asked the #UX #Point of view #POV exposes #ignorance | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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#UI and #UX are not #interchangeable | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Interview with a #User #Experience #Guru part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#UX and #Development cannot exist in the same #Agile workstream | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
Can real #UX be done in a #global #consultancy? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#UX #Designer waste of money for #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Recruiters requesting #UX #portfolio #breach #IPR | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, HR
#UX #ROI, every dollar spent on UX brings in between $2 and $100 dollars in return | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Retail
#Customer #desire leads #disruptive #innovation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
20 Cool Things Google Search Can Do | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Cognition #Clash in the #IoT #SXSW | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, IoT, Autonomous Vehicles
How to #Design an #Online #National #Census | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is higher than a real world experience and that goes back to the notion that “technology is here to help us” which we all know is not really true. Additionally there is a whole raft of legislation pertaining to human rights, ease of access and use for people with disabilities which must be considered before starting (which have always been impossible to add in a retrospective fashion, enterprise systems architects take note).
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Tags: Customer Experience, Digital Transformation, Govtech
5 User Experience (Customer Journey) lies, damn lies and absolute myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
#Innova8 combining #designthinking #servicedesign and #userexperience #customer validated services and products | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Design Thinking, Innovation
#Global #Digital #Consultancy Start-up Pt1 #Market #Differentiators | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Digital Transformation, Digital Disruption, Lean Startup
#Global #Digital #Consultancy Start-up Pt2 #Adjusted #Governance #Magic #Bullet | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Governance is a Business Enabler
Having written several enterprise governance documents using ISO/IEC 385000 as a template I am well aware that governance is one of those areas that is much misunderstood.
Well constructed and managed governance is open and obvious, it is designed to enable business and has an active and transparent policy creation and updating process. However, there is a huge amount of governance set up to chain the business to policies that are truly complex, meaningless in the current context and have become a power base in their own right.
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Tags: Lean Startup, Entrepreneurship, Mergers and Acquisitions
UbiNET Inc IoT 3 Smart Living Platform
UbiNET Inc.
May 23, 2018
UbiNET Inc is an IoT 3 Smartliving Platform company that links organic and inorganic items on a planet wide unique identity system, it uses proprietary technologies including a twin AI blockchain and is operated in accordance with the secondary handshake Open Network Ecosystem Protocol ONEP.
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Tags: Digital Transformation, IoT, 5G
#IoT #Blockchain #Business #ROI #Humans @UserExperienceU #STinsights 15million+ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Blockchain, IoT, Predictive Analytics
#User #Interface (UI) is not the User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Lies damn lies and #user #experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do.
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Tags: Customer Experience, Digital Disruption, Digital Transformation
Fail Fast, Fail Small to avoid Failing Big and Failing Slow #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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February 07, 2018
You would think by this late stage in the life of Agile and Agility that the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail, I seen people pervert its meaning and make up their own versions then blame a framework for personal incompetence. Likewise I’ve not seen DevOps fail either.
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Tags: Management, Future of Work, Agile
Core character traits of a True Leader | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 29, 2018
I was recently asked to answer 20 questions by Beament Leslie Thomas (BLT) a leading niche, specialist recruitment company http://bit.ly/2grPYUw some of it explains why I like to do the impossible and how.
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Tags: Digital Transformation, Innovation, Future of Work
#UbiNET Inc. expands into Florida to deliver #UbiNETPlatform | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 01, 2018
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Tags: Blockchain, Digital Transformation, IoT
#Definition of #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Customer Experience, Digital Transformation, Digital Disruption
#Open #IoT with #Blockchain #AI and #BigData | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Blockchain, Digital Transformation, IoT
#Project #Charlemagne #UIoT, the #unification of the #IoT | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Blockchain, Cryptocurrency, IoT
#IoT #Ecosystems require #Ontologies of your #Products and #Services | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Digital Transformation, IoT, Future of Work
#IoT #Products for the IoT #Economy, its all about #Productization | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Digital Transformation, Emerging Technology, IoT
#Situational #Awareness #Shopping | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
Consider, currently we see things we want to buy through advertising or by seeing it in films or when around other people or places.
Why not; while having a coffee with a friend in their house you see a nice bowl and you say ‘buy bowl’. Your personal IoT ecosystem checks the area and finds three bowls, it asks ‘white bowl’ you say ‘Yes’ the bowl is ordered based upon your personal preference which could be Speed, Price, Colour or anything else, for this scenario it’s Speed it locates the nearest supplier and orders it for immediate delivery.
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Tags: Digital Transformation, Emerging Technology, IoT
#Digital #Transformation a #Business #Guide | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
For the most part what companies have is Technology being sold as Digital Solutions or Digital Strategy, however Being Digital and participating in the Digital Economy is about fundamental change in how your company works, not by adding a channel.
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Tags: Customer Experience, Digital Disruption, Digital Transformation
#Digital #Transformation is #About #People | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Change Management, Customer Experience, Digital Transformation
#SmartTechnologies to #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: Digital Transformation, IoT, Future of Work
#DigitalBusiness and #AI should use Hegelian Logic to find very different and valuable customer insights | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
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Tags: AI, Customer Experience, Digital Transformation
Scotland The Brave? I Hope So!
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May 22, 2017
There is an identity problem in Scotland, it’s trying so hard not to offend its throwing away its destiny to lead.
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Tags: Customer Experience, IoT, Entrepreneurship
IOT: From Smart Technologies To Ecosystem And Onwards To Smart Living
Digit,Fyi
May 17, 2017
Something few people have grasped yet is that to get from Smart Technologies to IoT and onwards to Smart Living (Ubiquity) requires progression. Not just in terms of sensors, networks and device thinking, but also in terms of ecosystems and task thinking (to discern if they are even relevant, not just the form). As with every other revolution, not only do time and people change the meaning of the revolution, they also change the trajectory.
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Tags: Digital Transformation, Emerging Technology, IoT
HiveMind Social Media Key Opinion Leader
HiveMind Network
January 06, 2017
What is a Key Opinion Leader?
The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question;
Who is an opinion leader?
One or more of these factors make noteworthy opinion leaders:
expression of values
professional competence
nature of their social network
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Tags: Digital Transformation, Emerging Technology, Social
#Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 26, 2016
The foundation for this thinking goes back to a notion of the ‘social life of things’. If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch points in the IoT.
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Tags: Digital Transformation, IoT, Retail
#SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 08, 2016
I tend to think of myself as a futurist, I immediately see the possibilities of technologies as part of a much larger ecosystem than the one it is intended for.
I look for ways to test and assess “How we might Live” with the technology and how it will adapt our lives, our cultures and move humanity onwards to greater things.
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Tags: Digital Transformation, Digital Disruption, Emerging Technology
When #Agile becomes #Fragile nobody #Wins | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 09, 2009
I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally removing the hierarchical and often power crazed notion of single point leadership.
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Tags: Digital Disruption, Future of Work, Agile
#User #Interface (UI) is not the User #Experience (UX)
Karl Smith UX CX Agility AI IoT Leadership Blog
February 06, 2005
There seems to be a huge level of confusion around user experience (UX) but one of the key things is that user interface UI is not the user experience UX
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Tags: Customer Experience, Customer Loyalty, Design Thinking
How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce
Karl Smith UX CX Agility AI IoT Leadership Blog
January 25, 2005
There is a notional level where technology creates an absolute route to a desired conclusion. This determination surmises a benign, logical process or system which creates processes and control mechanisms free from random, illogical and uncontrolled influences (McLoughlin, 1999). However while an idealised perfect use of technology may create such an operation its use by people automatically creates random, illogical and uncontrolled influences.
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Tags: Business Strategy, Change Management, Digital Transformation
#Definition of #User #Experience #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 21, 2001
User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. 'Listen or well go elsewhere', because we can and will seek our own needs before yours.
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Tags: Customer Experience, Digital Transformation, Customer Loyalty
MSc Master’s Degree | Interactive Technologies for eCommerce
Postgraduate Certificate in Design and Technology Education
BA Bachelor’s Degree | Three Dimensional Design
Foundation Course in Three Dimensional Design
Agile20Reflect Festival
Houston We Have
Managing Director of Startup Decision Point AI
The Hivemind Network
Agile World News
Agile 20 Reflect Festival
Decision Point AI USA
UCD UK Conferences
The Human Centered Design Society
UbiNET Inc R&D
Paradigm Interactions Inc.
Agile World: The untold story
Servant Leadership Experiments in Ways of Working
a short guide to Human Stagnation
a short guide to Customer Experience
Dyslexia SuperPowers
Agile an Unexpected Journey
A short guide to Agile Transformation
Designing for Human Experience
#Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005 | Karl Smith UX CX Agility AI IoT Leadership Blog
Proceedings of the IADIS International Conference on WWW/Internet
Decision Point AI launch professional service consulting in UK, USA and Europe | Decision Point AI Group
Karl Smith returns to day job | Decision Point AI Group
Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA | Decision Point AI Group
Karl Smith CEO of Paradigm Interactions Inc to lead Decision Point AI for 6 months
WoW Ways of Working Organisational Transformation
Creation and Launch of Wipro Digital Globally
Creation and Launch of Accenture Enterprise User Experience (EUX) Globally
Senior Partner, Business Agility and Design | The HiveMind Network
The All-Party Parliamentary Design and Innovation Group
Servant Leadership Experiments in Ways of Working E-Book
Agile an Unexpected Journey
A short guide to Agile Transformation
Designing for Human Experience (ebook)
Agile Methodology Friend or Foe
Veriluma expands into the UK with new business unit
Launches Decision Point led by Wipro Digital founder
EVP Head of Human Centered Design
Founder and Global Head of Design Wipro Digital
Global Head Enterprise User Experience EUX | Accenture
Edinburgh Global Experience Language (EdGEL) Digital Strategy
Agile World
Agile World Institute
Access Agile
Agile World Broadcast Media
Polymath Knowledge, Masters of Much
Organizational Agility and Business Agility
Founder | Decision Point AI Group
Founder | Advanced Analytics AI Group
Founder, Global Head of Design | Wipro Digital
Founder, Current President and Membership & Operations Committee Director
UCD UK Conferences Founder Karl Smith
Founder and Director
Founder and Director
Founder Activity Interaction and Usability (AIU)
Founder | UbiNET Inc.
Founder | Service Design Consultants
Founder | Agile World Inc.
European CIO Association | Member by invitation
Effective Leadership in Information Technology Industry ELITE | Member by Invitation
Service Management with ITIL 4
Workday HCM (Human Capital Management)
Leading SAFe Course (5.0)
Baseline Personnel Security Standard (BPSS)
Basic Disclosure
Determined to Lead, Corporate Executive Management in Banking
Banking Diploma
IBM BlueMix
Fellowship FBCS | British Computer Society BCS, The Chartered Institute for IT
Certified Scrum Master
Professional Member
Member
Member
Qualified Teachers Status (QTS)
Voluntary Youth Leadership
Ranked 3 of Top 50 Global Thought Leaders and Influencers on Digital Transformation (June 2021)
No 1 in Top 50 Global Thought Leaders and Influencers on Agile (May 2021)
100 B2B Thought Leaders and Influencers You Should Follow in 2021
Top 50 Global Thought Leaders and Influencers on Mobility (January 2021)
Top 50 Global Thought Leaders and Influencers on Cryptocurrency
The Year’s Most Popular Articles from Thinkers360 Thought Leaders
1st in Top 50 Global Thought Leaders and Influencers on Customer Experience
Top 50 Global Thought Leaders and Influencers on GovTech (December 2020)
13th in Top 50 Global Thought Leaders and Influencers on FinTech (November 2020)
Who’s Who in Future of Work? | Onalytica | Clelia Arci
Karl Smith named No 1 in Top 50 Global Thought Leaders and Influencers on Customer Experience (November 2020)
The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020
Top 50 Global Thought Leaders and Influencers on 5G (August 2020)
Top 50 Global Thought Leaders and Influencers on Digital Disruption (July 2020)
Ranked 4th of IoT People in #London
National Benefits Service Design
ThingCoin as a SAFT release schedule now in tranche 1
Ways of Working Business Agility and Rapid Innovation service offerings proposal for Partner Role | Karl Smith Business Agility Blog
#UbiNET twin #AI #Blockchain with mutating #security #algorithm | Karl Smith UX CX Agility AI IoT Leadership Blog
UbiNET twin AI #Blockchain with mutating security algorithm
UbiNET Smart Living Platform Use Cases
Innova8 by permission at Wipro Digital | Paradigm Interactions Inc
Innova8 used by permission at Accenture | Paradigm Interactions Inc.
The changing face of HCI - Contextual User Research | Interfaces 68
Program Chair
The Agile Confessional - Episode 14, Karl Smith
Agile transformation: Faster, smarter and responsive marketing
Karl Smith, Polymath, Influencer, Authority UX, UI, AI, IoT & Founder Human-Centered Design Society
Imagine If The Way We Now Live Became Redundant
#STInsights on Scaling Digital Innovations | CDO Straight Talk @CDOStraightTalk
Opinions and Impressions from UBBF2017
20 questions about the life and experience of #KarlSmith
Agile World a Knowledge Culture Catalyst
EXPERIMENTATION & INNOVATION
METHODS AND TOOLS FOR BUSINESS VALUE
Has Agile Populism killed Agile?
Blockchain Friend or Foe | MIPIM, London
#STInsights on Scaling Digital Innovations
