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Karl A Smith

Consulting Director Business and Digital Transformation at Paradigm Interactions Inc.

Edinburgh,, United Kingdom


Karl Smith has a track record of designing and launching new technology products & consulting professional services from the ground up into successful revenue generating offerings including the launch of Wipro Digital and Accenture EUX.

He has specialises in Business Transformation through Customer Centricity during his post university career and has gained both practitioner and senior leadership roles in industry, start-ups and consulting, servicing clients globally.

Agile practitioner since 2004, involved in supporting both business and technology team adoption of Agile in context of specific organisations. Recent work involves the move into Agile Portfolio management and an extension of SAFe towards Customer Journey Target Operating Models focused on Idea to Value progression for Outcome based Transformations.

He is a is a social media Thought Leader based on content creation for Twitter, YouTube, LinkedIn and several syndicated blogs describing his professional experiences during his entire career. His experience includes Global and National Leadership in Human Centred Design (HCD), Usability, User Experience Strategy, Design and Research (UX), Digital Branding and Marketing, Software Engineering and Development Lifecycle, Agile and DevOps Transformation with CI/CD, Artificial Intelligence (AI), Internet of Things (IoT) and Blockchain.

Karl is a lifetime Fellow of the British Computer Society, a member by invitation of BCS ELITE (Effective Leadership in IT) the CIO & CTO group and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

He has always been fascinated by how technology can augment the lives of humans;

"My desire was not to build things that humans already do but to find out how technology could evolve our human experience."

Karl works globally, he holds both a UK and an EU passport.

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Edinburgh
Speaking Topics: Customer Experience, Business Agility, IoT

Karl A SmithPoints

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Consulting
Theatre: Europe and North America
Media Experience: 28 years
Last Media Training: 11/27/2019
Last Media Interview: 11/15/2019

Areas of Expertise

Agile 30.34
Big Data
Business Strategy
Change Management
Customer Experience 31.03
Design Thinking 30.11
Digital Disruption
Digital Transformation 30.29
Emerging Technology 30.09
Future of Work
Innovation 30.36
IoT 31.01
Mobility 30.39
Predictive Analytics
Culture 30.26
5G 32.76

Industry Experience

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4 Article/Blogs
Eye tracking from Military to Healthcare
Karl Smith
November 10, 2019
Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.

After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.

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Tags: Digital Transformation, Emerging Technology, Innovation

Organisational and cultural transformation
November 06, 2019
There are now in 2019 many people talking about organisational and cultural transformation and change however it is clear that what they mean is everyone below the C-suite needs to change. However organisational and cultural transformation is the whole organisation otherwise it is just a rebrand without actual change. More especially culture is born from action not just intent and this is what organisations who want to change are discovering. They want to take their staff on a transformation journey and to evolve their engagement not simply recasting them with new role titles and responsibilities. They also expect to evolve the transformation in flight gaining a true understanding of what already works well and folding it into the new culture. This kind of transformation takes a highly adaptive and pragmatic mindset in its leadership and enablement.

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Tags: Design Thinking, Agile

#AgileDevOps, #BusinessAgility, #EnterpriseAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity
April 09, 2019
As mindless as many organisations think their workers, they are not in the slightest led by others. They in fact appropriate information through their own lenses, against their own rational, values, cultures and experience to date. With this much translation its not a surprise there is such a huge loss in critical path focus and interaction.

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Tags: Agile

From Smart Technologies To Ecosystem And Onwards To Smart Living
June 05, 2017
Something few people have grasped yet is that to get from Smart Technologies to IoT and onwards to Smart Living (Ubiquity) requires progression. Not just in terms of sensors, networks and device thinking, but also in terms of ecosystems and task thinking (to discern if they are even relevant, not just the form). As with every other revolution, not only do time and people change the meaning of the revolution, they also change the trajectory.

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Tags: IoT

1 Podcast
UX, IoT, and Blockchain with CEO Karl Smith of Paradigm Interactions Inc.
Cassie Crossley
May 24, 2017
Karl Smith is an inventor of open network IoT3 UbiNET which he has patented and a holistic transformation consultant more involved with how humans have to deal with technology than the technology itself. Karl Smith is also former Global Head of Mobility User Experience at Accenture and Partner (founder), Global Head of Digital Design at Wipro Digital, current Chairman of the Human Centered Design Society and has relaunched or launched Design as a USP in several global enterprises.

Karl has always been fascinated by how technology can augment the lives of humans, his desire was not to build things that humans already do but to find out how technology could evolve all human experience. He is still looking for the Gene Roddenberry future today where humanity pulls together and projects all of us the next stage of evolution. Transformation is at core of this evolution; he’s highly engaged in Ubiquity or the IoT as it is a gateway point.

At heart, Karl is an inquisitive person, unashamed of failure provided he learns and by learning continues to discover unexpected solutions and delightful experiences for clients and users alike.

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Tags: Customer Experience, Digital Transformation, IoT

2 Videos
MWC 2017: KOLs share their hopes and concerns about 5G with Huawei
Huawei Technologies
March 01, 2017
LIVE from MWC 2017, tech enthusiasts from around the world share their hopes, concerns about the 5G revolution and the possibilities it brings, from Artificial Intelligence to a smart connected world.

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Tags: IoT, Mobility, 5G

Karl Smith talks User Centered Design - Interview
UCD UK Conferences
February 29, 2016
"The drive for adoption of User Centred Design is coming from business", the conference facilitates people to develop the skills "needed to change the way the world works". The Goldilocks of Conferences, UCD is a unique User-Centred Design conference in London.

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Tags: Culture, Customer Experience, Innovation



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Karl A Smith