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Karl A Smith

Director Agile Transformation at Organizational Agility the Future of Work

Dublin, Ireland

46175 Followers

Karl Smith has a track record of designing and launching new technology products & consulting professional services from the ground up into successful revenue generating offerings including the launch of NatWest Bank ways of working, Wipro Digital, Accenture EUX, 2011 UK National Census, NDORS system, Zoopla, OUP ELT Digital Governance, Oxfam, Drambuie Pursuit, Nothingcanstopyounow Learn Direct etc.

He has specialises in Business Transformation through Customer Centricity often delivered in Digital Transformation during his post university career and has gained both practitioner and senior leadership roles in industry, start-ups and consulting, servicing clients globally.

He has been an Agile practitioner since 2004, involved in supporting both business and technology team adoption of Agile in context of specific organisations. Recent work involves the move into Agile Portfolio management and an extension of SAFe towards Customer Journey Target Operating Models focused on Idea to Value progression for Outcome based Transformations.

He is a is a social media Thought Leader, Influencer and Futurist based on content creation for his Blog, Karl Smith UX CX Agility AI IoT Leadership Blog (4,600,000 views per year), Twitter @UserExperienceU (48,000 followers) @InteractionsInc (8,400 followers), YouTube (1,900 subscribers), LinkedIn (18,650 followers) and several syndicated blogs and KOL programmes describing his professional experiences during his entire career. His experience includes Global and National Leadership in Human Centred Design (HCD), Usability, User Experience Strategy, Design and Research (UX), Digital Branding and Marketing, Software Engineering and Development Lifecycle, Agile and DevOps Transformation with CI/CD, Artificial Intelligence (AI), Internet of Things (IoT) and Blockchain.

Karl is a lifetime Fellow of the British Computer Society, a member by invitation of BCS ELITE (Effective Leadership in IT) the CIO & CTO group and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

He has always been fascinated by how technology can augment the lives of humans;

"My desire was not to build things that humans already do but to find out how technology could evolve our human experience."

Karl works globally, he holds both a UK and an EU passport.

He is currently writing five books based upon his existing content and experience the first will be published in 2020.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Edinburgh
Speaking Topics: Business Agility, Servant Leadership, Digital Transformation, Service Design, Customer Experience, IoT, User Experience

Speaking Fee $10,000

Karl A SmithPoints
Academic55
Author591
Influencer527
Speaker82
Entrepreneur1030
Total2285

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Featured Videos

Open Network Internet of Things IoT3 #UbiNET in 2016 by Karl Smith
July 14, 2020
Karl Smith talks User Centered Design - Interview - #UCD15
July 14, 2020

Featured Topics

Business Agility coexisting hierarchy and networks to accelerate business

Business Agility building flexibility into the business DNA, customer and staff engagement and ability to adapt regardless of the situation. Observable through meticulously defining and organizing the structure of companies, creation of unified job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity. Supporting the making of strategic decisions with regard to company hierarchy and personnel infrastructure.

Blockchain the Backbone of IoT Security

Emergent technologies like IoT require secure infrastructure, data architectures and operational risk management the only technology to afford this capability is private blockchain.

Customer value Optimization requires knowledge and insight (data analytics) in the right mix

Machine to machine engagement and interaction is logical and mappable with simple analytics, humans are not. Humans operate as wildcards in complex and often unconnected systems, how can they be understood and facilitated as they move through their engagement lifecycle to optimize value?

Company Information

Company Type: Company
Email: karl@organizational-agility.org
Business Unit: Management Consulting, Digital Transformation, Business Agility and Ways of Working
Theatre: Europe and North America
Media Experience: 28 years
Last Media Training: 09/12/2012
Last Media Interview: 08/31/2020

Areas of Expertise

5G 31.82
Agile 100
AI 37.09
Analytics 34.10
AR/VR 31.31
Autonomous Vehicles 35.75
Big Data 49.01
Blockchain 51.56
Business Continuity 34.96
Business Strategy 36.29
Change Management 39.14
Cloud
CRM 30.29
Cryptocurrency 38.92
Culture
Customer Experience 66.45
Customer Loyalty 42.13
Cybersecurity 30.20
Design Thinking 37.40
Digital Disruption 36.24
Digital Transformation 77.74
Diversity and Inclusion
Edtech 42.18
Emerging Technology 36.52
Entrepreneurship 33.36
ERP 30.23
Fintech 43.23
Future of Work 78.69
Govtech 37.91
Health and Safety 30.56
Health and Wellness 34.97
Healthtech 35.03
HR 30.80
Innovation 33.37
IoT 54.61
Leadership 38.04
Lean Startup 53.50
Legal and IP 39.13
Management 34.25
Mental Health 32.44
Mergers and Acquisitions 30.21
Mobility 33.55
Predictive Analytics 75.41
Proptech 32.33
Retail 32.14
Risk Management 33.26
Social 39.55
Startups 41.21
Sustainability 30.18
Ecosystems 30.20
Public Relations 47.97
Smart Cities 31.94

Industry Experience

Aerospace & Defense
Automotive
Consumer Products
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Hospitality
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Retail
Telecommunications
Travel & Transportation
Utilities

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Publications

4 Academic Awards
MSc Master’s Degree | Interactive Technologies for eCommerce
Napier University
June 23, 2006
Information Management, organisation and management theory & approaches to knowledge management.

Web Design and Development, user-centred approach, site management, marketing and security issues.

Database Systems, DB architecture, analysis and implementation.

Interactive Systems Design, user-centred design, usability paradigms and principles, design envisioning techniques, prototyping techniques and reporting of contexts in interactivity on HCI.

Business Transformation technology and business transformation, socio-technical systems, process mapping and activity theory.

E-Commerce, E Business strategy, ERP, CRM, Ethical/legal and regulatory frameworks, effective e-business systems development and deployment.

Very Large Databases, data warehouses (DataMart), Data Mining, Analytics, Online Analytical Processing (OLAP), web browsers and search engines, optimisation, recovery and backup (resilience and continuity), database connectivity technologies.

Tags: Digital Transformation, Emerging Technology, Change Management

Postgraduate Certificate in Design and Technology Education
Middlesex University
June 16, 1989
Technology has become fundamentally important to art, design and culture and the skills associated with the once-separate creative and technical worlds increasingly overlap. This is a highly practical course with an emphasis on collaboration and experimentation. You will benefit from your lecturers creative, academic and technical expertise, and you'll be encouraged to step out of your comfort zone and tackle something new.

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Tags: Digital Transformation

BA Bachelor’s Degree | Three Dimensional Design
Middlesex University
June 17, 1988
Interdisciplinary course producing a sound knowledge of 2D and 3D practice and workshop skills, including;
• Construction in wood, metal, plastics, ceramics and glass.
• Graphic techniques in computing with Mac2, Quantel Paintbox and CAD.
• Hands-on, creative and innovative design development in both a collaborative and individual approach.
• Responding to a real social situations or client requirement through structured projects.

Tags: Design Thinking, Innovation, Entrepreneurship

Foundation Course in Three Dimensional Design
Ravensbourne College of Design and Communication, Chislehurst
June 13, 1985

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Tags: Customer Experience, Design Thinking, Digital Transformation

4 Advisory Board Memberships
Agile20Reflect Festival
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September 14, 2020
A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

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Tags: Agile, Business Strategy, Leadership

Houston We Have
Houston We Have
October 13, 2019
Houston We Have uses patented augmented intelligence software, data science, and commercial insight to help organisations make better decisions, at speed and without bias.

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Tags: AI, Business Strategy, Customer Experience

Managing Director of Startup Decision Point AI
Market Screener | Veriluma
June 11, 2019
Veriluma establishes UK business unit

Veriluma Limited (ASX: VRI, Veriluma or Company), one of Australia's leading Artificial Intelligence companies providing prescriptive analytics software solutions, is pleased to announce the establishment of a business unit, Decision Point, in the UK.

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Tags: AI, Startups, Predictive Analytics

The Hivemind Network
Crunchbase
October 28, 2017
A network where world class business, technology and design experts and entrepreneurial micro-firms work together

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Tags: Digital Transformation, Future of Work, Agile

143 Article/Blogs
Agile20Reflect Festival Free Global Agile Festival over 550+ Events Starts 31st Jan
Digital Journal / PRLOG
January 27, 2021
Celebrating 20 years of Agile from small beginnings in Scotland a community led Agile Festival is now the largest free Agile festival ever

"We designed the Agile20Reflect Festival to be an open Virtual Market space for the community to come together. Like Ancient Athens come to the Agora and share your agile ideas!! And the Agile community answered the invite. In the festival you will hear many voices the inclusion has been amazing! And every event is treated equally, does not matter if you are a Agile Founding Father in the USA or a Recent Enthusiast from Nigeria all welcome all equally marketed, held up and celebrated!!" Opportunity for all! Scott Seivwright CEO and Trustee

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Tags: Agile, Business Strategy, Future of Work

Scaled Organizational Agility is the Future of Work in Agile20Reflect Festival
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January 12, 2021
New Ways of Working Programmes are now quite common in major organisations, this talk and conversation is intended to offer a holistic approach to WoW. It is imperative to be holistic in establishing new ways of working as boundaries to old ways of working in portfolio management, finance, ITIL and

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Tags: Customer Experience, Future of Work, Agile

A Scottish Revolution to Re Energise Agile
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January 10, 2021
Regardless of the state of the world or futility that people may feel at this time something tremendous has been started in Scotland that is touching and building up people all across the world. The reflection at this point on what has been a groundbreaking movement is essential to understand itR

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Tags: Customer Experience, Future of Work, Agile

A short guide to Agile Transformation
Medium GlobalFutureofWork
January 06, 2021
This guide to Agile Transformation is more of a Strategy and Planning book than Servant Leadership, Experiments in Ways of Working (due out later in 2021) which focuses on the Tactical and Practical Implementation of Agile Transformation.

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Tags: Agile, Digital Transformation, Future of Work

Storming Norming Performing Agile20Reflect Festival a View from the CTO
Medium GlobalFutureofWork
December 23, 2020
Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile rather than follow others who do Agile. I also don’t want to get involved in the various fights, not because I can’t fight, but because I see no value in those fights. No one owns Agile, regardless if they think they do, it’s been running free and wild too long to be caged.

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Tags: Agile, Digital Transformation, Future of Work

Storming Norming Performing Agile20Reflect Festival a view from the wings
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December 19, 2020
Like many great performances there are many like me who prefer to support from the wings. I have for many years avoided the celebrities and various cults of Agile, not because I don’t respect them, but because I do Agile rather than follow others who do Agile. I also don’t want to get in

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Tags: Agile, Customer Experience, Future of Work

Combining Agile and UX in Organisational Design for Business Agility and Agile Transformation
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December 10, 2020
While there is now a huge body of work in regard to Agile Transformation much of it has been focused on ‘continuous flow’ and ‘transparent work’ leaving the areas of ‘how to work’ and ‘other people’ in many cases without guidance so they often create anti-patterns that ultimately und

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Tags: Agile, Change Management, Future of Work

Combining Agile and UX in Organisational Design for Business Agility and Agile Transformation
Polymath Knowledge
December 02, 2020
Some things to understand before getting into the main article. Agile is based on some very human concepts around how to work and what to value. Some of these concepts are exactly the same as UX and are driven by the same desire for simplicity and functionality.

Agile in its most basic sense is about people, how they work with other people and how to maintain a continuous flow of transparent work. In Agile many people will focus on ‘continuous flow’ and ‘transparent work’ and forget the ‘how to work’ and ‘other people’ negating them to agile ceremonies, frameworks and practices. This of course creates an imbalance in organisations adopting agile, as their focus is not on how it affects people, their sense of worth, emotions and their carefully crafted mental models around work and colleagues as much as changing what work is.

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Tags: Agile, Customer Experience, Future of Work

What is Human Experience in Design?
Polymath Knowledge
November 25, 2020
This is a short glossary to cover the now myriad of terminology related to designing for humans. I expect there to be more as time goes on humans do seem to love reinventing the wheel and then renaming it.

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Tags: Agile, Customer Experience, Digital Transformation

I don’t want to live in America but I do want to work there
Karl Smith
November 08, 2020
One of the things that should have become apparent by now is that no one needs to be physically based in a location to work there. In 2020 the USA is one of the most dangerous places on the planet to live. When considering the current Covid19 pandemic and thinking of the USA all I can think of is a Zombie Apocalypse. But for work the USA has some of the most interesting and innovative companies in the world and that’s where I want to work.

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Tags: Design Thinking, Social, Leadership

Designing for Human Experience Paperback on Amazon
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October 29, 2020
This book about what I have done for a living since 1989 in Designing for Human Experience. Here have put together an anthology of my life and my passion for designing for human experience. I describe what I do as designing for human experience because you can’t design experience as it resides in

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Tags: Agile, Customer Experience, Future of Work

Top 100 Global Thought Leaders and Influencers to follow in 2020 and why!
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October 27, 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. It’s wonderful sounding but what does it actually mean and does it matter at all? https://twitter.com/UserExperienceU https://www.linkedin.com/in/karlsmith2/

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Tags: Agile, Change Management, Future of Work

Top 100 Thought Leaders and Influencers to follow in 2020
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October 25, 2020
Karl Smith named in the The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020. Well let’s step back a bit from that, I mean it’s wonderful sounding but what does it actually mean and does it matter at all? What are Thought Leaders and Influencers When I first

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Tags: Agile, Customer Experience, Future of Work

Agile an Unexpected Journey Compendium Book
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October 13, 2020
Agile an Unexpected Journey. A Compendium of Agile Biographies How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the fut

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Tags: Agile, Customer Experience, Future of Work

Servant Leadership Experiments in Ways of Working Book
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October 12, 2020
Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startup

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Tags: Agile, Customer Experience, Future of Work

Designing for Human Experience Book
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October 09, 2020
Designing for Human Experience Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try

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Tags: Agile, Customer Experience, Future of Work

UbiNET Use Cases Imagine If The Way We Now Live Became Redundant
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September 03, 2020
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My[...]

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Tags: Agile, Change Management, Future of Work

Imagine If The Way We Now Live Became Redundant
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September 02, 2020
Ari Abraham from Philosophie Group Inc. Santa Monica, California talks to Karl Smith, a consultant, and innovator who has said in the past “My desire was not to build things that humans already do but to find out how technology could evolve our human experience.” Ari and Karl dig into some o

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Tags: Agile, Customer Experience, Future of Work

Globaler Vordenker in Predictive Analytics Karl Smith
LinkedIn
August 11, 2020
Predictive Analytics-Start im Jahr 2019 Decision Point AI und das SaaS-Unternehmen Advanced Analytics AI sind zwar in der Vergangenheit, aber es ist eine Wissensbasis, über die nur wenige Menschen verfügen. Ich schreibe nicht nur über Technologie, digitale Störungen und kundenorientiertes Geschäft, sondern erstelle die Strategie, die Markenwerte und das Zielbetriebsmodell, die HR-Rollen und Karrierewege, Lieferantenverträge, Dienstleistungen und Produkte des neuen Unternehmens, Geschäftsbereichs oder Angebots

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Tags: Customer Experience, Leadership, Predictive Analytics

Global Thought Leader in Predictive Analytics Karl Smith
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July 19, 2020
Predictive Analytics startup in 2019 Decision Point AI and SaaS company Advance Analytics AI may be in the past but its a knowledge base that few people have. I don’t just write about technology, digital disruption and customer engaged business I create the strategy, brand assets and deliver t

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Tags: Agile, Customer Experience, Future of Work

Global Education Publishing Organisational Design and WCMS Solution | Karl Smith's Work
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July 01, 2020
Client Company: Hidden Employees: 6,000 Valuation: €5.000 billion Location: Hidden Technology: WCMS Sector: Publishing Sub Sector: Educational – B2B, B2C, C2C Services Product: Online eCommerce and Private Social Network Background The client had a number of issues with their existing web presence and had tried an failed to resolve them over the years with their technology department

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Tags: Digital Transformation, CRM, Edtech

National Health Service Patient Records System | Karl Smith's Work
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June 30, 2020
Client Company: Hidden Employees: 12,000 Valuation: € 3.8 billion (yearly budget) Location: Hidden (not the United Kingdom) Technology: Hidden Sector: Government Sub Sector: Healthcare Product: Live Patient Records System Background The client wanted to build a healthcare patients records system to be used by clinicians and administrators to both support diagnostics and treatment resourcing for

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Tags: Digital Transformation, Healthtech, Health and Wellness

Fashion Retail move to Ecommerce | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 78,000
Valuation: €7.79 billion
Location: London, UK
Technology: iOS iPad, iPhone
Sector: Retail
Sub Sector: Fashion
Product: Ecommerce

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Tags: Customer Experience, Mobility, Retail

National Driving Rehabilitation and Training System | Karl Smith's Work
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June 25, 2020
Client Company: Hidden
Employees: 77,000
Valuation: –
Location: London, UK
Technology:
Sector: Government
Sub Sector: Home Office, Ministry of Justice, Policing
Product: Rehabilitation of Offenders

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Tags: Digital Transformation, Govtech, Health and Safety

KYC Private Banking iWatch Next Action Application | Karl Smith's Work
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June 23, 2020
Client Company: Hidden
Employees: 1,929
Valuation: €39.5 billion
Location: Luxembourg, Luxembourg
Technology: iOS iPad, iPhone, iWatch
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC Next Action

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Tags: Mobility, Fintech, Predictive Analytics

Credit Card System for Governments and Global Corporations | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: 69,651
Valuation: $495.426 billion
Location: Minneapolis, USA
Technology: TSYS2
Sector: Financial Services
Sub Sector: Corporate Banking
Product: Payments Credit Card Services

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Tags: Digital Transformation, ERP, Fintech

KYC Private Banking | Karl Smith's Work
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June 21, 2020
Client Company: Hidden
Employees: –
Valuation: €223.1 billion
Location: London, UK
Technology: iOS Application
Sector: Financial Services
Sub Sector: Banking
Product: Know Your Customer KYC

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Tags: Customer Experience, Mobility, Fintech

Treasury Application for Global FMCG Company | Karl Smith's Work
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June 18, 2020
Client Company: Hidden
Employees: 155,000
Valuation: €78.692 billion
Location: London, UK
Technology: Bespoke TMS (Murex, Calypso, Tm5)
Sector: FMCG
Sub Sector: Finance and Asset Management
Product: Treasury

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Tags: Digital Disruption, Fintech, Retail

FMCG Customer Experience Management | Karl Smith's Work
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June 17, 2020
Client Company: Hidden
Employees: 130,000
Valuation: €6.436 billion
Location: San Francisco, USA
Technology: Artificial Intelligence and CX Automation
Sector: FMCG
Sub Sector: Customer Experience Management
Product: Online eCommerce

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Tags: Customer Experience, Predictive Analytics, Retail

Decision Science | Decision Point AI Group
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June 17, 2020
While the standard pathway for Decision Science is to focus on data as a tool to make decisions and solve business problems. Decision Point AI has further augmented the current thinking by adding collated data through an augmented intelligence platform and applying human interpretive algorithms that enable expert context to establish both true meaning and trajectory in a real time manner.

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Tags: Analytics, AI, Predictive Analytics

Thugs and Criminals roam streets of USA as Cops and Looters
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June 03, 2020
As the George Floyd protests take place under the First Amendment rights of US Citizens across the country it is becoming clear that there are thugs and criminals active in the police, national guard, security services and citizens.

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Tags: Agile, Change Management, Future of Work

Ways of Working Organizational Design Service launched Paradigm Interactions | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 21, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.

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Tags: Digital Disruption, Future of Work, Agile

#BusinessAgility is about #people not #technology #mindsets not #toolsets and #value not #productivity | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2020
Agile DevOps is about people not technology, mindsets not toolsets and value not productivity

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Tags: Management, Future of Work, Agile

Ways of Working Organizational Design Service launched Paradigm Interactions
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April 23, 2020
Paradigm Interactions offers the service of organizational design consultancy, to meticulously define and organize the structure of companies, create job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity including ROI.

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Tags: Agile, Customer Experience, Future of Work

Ways of Working Organizational Design Service
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April 20, 2020
WoW Organization Design Consultancy – Can be remote Paradigm Interactions offers the service of organizational design consultancy, to meticulously define[...]

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Tags: Agile, Change Management, Future of Work

Amateur Business Agility or Ways of Working will cause Business Carnage | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 14, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).

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Tags: Leadership, Future of Work, Agile

LinkedIn bullies and the loss of the LinkedIn professional network
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.

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Tags: Agile, Customer Experience, Future of Work

LinkedIn bullies and the loss of the LinkedIn professional network | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 09, 2020
It is without doubt that Social Media empowers people to feel they can act with impunity. However this has never really been true, there is no impunity on Social Media as accounts can be traced quite easily.

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Tags: Social, Future of Work, Health and Wellness

UX Design Principles | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 01, 2020
Pre-accepted and trusted visual standards are vital to user acceptance and experience as they encourage adoption of technology systems. This is vital so that users don’t need to learn new or counter intuitive interaction behaviours.

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Tags: Customer Experience, Design Thinking, Retail

Amateur Business Agility or Ways of Working will cause Business Carnage
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February 28, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip consultancies (supposedly to manage risk) and Internal Staff (to save money) have a go at Business Agility (Agile Transformation or Ways of Working or Operational Transformation).

See publication

Tags: Agile, Customer Experience, Future of Work

Paradigm Interactions shares its knowledge and experience of Business Agility and Ways of Working Transformation
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February 28, 2020
No one would let someone have a go at Brain Surgery yet Company Boards will let both large Blue Chip[...]

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Tags: Agile, Change Management, Future of Work

#Minimum #Viable #Experience #MVE because the viability in an #MVP is not #Customer #Centered | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 14, 2020
The minimum viable experience (MVE) is a product which has complete customer journeys, that can be built upon. It is task orientated and enables customers to start and complete a full process.

A minimum viable experience has just those core customer journeys that allow the product to be deployed, and no more.

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Tags: Digital Transformation, Future of Work, Agile

How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 29, 2019
There are three clear aspects that underwrite internet shopping under review. Firstly that many companies believe by converting a process using technology that it becomes more successful.

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Tags: Customer Experience, Digital Disruption, Retail

Business Bullies and the Modern Workplace | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 29, 2019
Bullying has victims and is a crime against humanity. This article focuses on victims identifying the experiences that indicate they are the subject of bullying.

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Tags: Management, Leadership, Health and Wellness

Innovation is a Cultural Action | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.

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Tags: Digital Disruption, Innovation, Future of Work

Organisational and cultural transformation in Business Agility | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 28, 2019
There are now in 2019 many people talking about organisational and cultural transformation and change however it is clear that what they mean is everyone below the C-suite needs to change. However organisational and cultural transformation is the whole organisation otherwise it is just a rebrand without actual change. More especially culture is born from action not just intent and this is what organisations who want to change are discovering.

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Tags: Future of Work, Agile, Change Management

Five most #common #failures of business #change and #transformation projects | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 25, 2019
Ever since transformation and change were linked to technology some of the worst parts of both have been combined on a national level and within major companies.

Giving users less functionality than they currently have and telling them it’s a great leap forward.
It is astonishing but this is the most common failing in projects, for some reason senior stakeholders appear to be convinced that technology is good and experience is bad. And if they concentrate on a new end state, all that is bad will go away. In a sad way all that is experience and knowledge are the things that go away often taking competitive advantage with them.

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Tags: Customer Experience, Digital Transformation, Change Management

#Edinburgh based AI start up Decision Point AI announces integration with #SHANARRI social framework | Decision Point AI Group
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November 19, 2019
Decision Point AI are working with the Paisley YMCA, Scotland on a secure application that standardises both the SHANARRI social framework processes and its data. SHANARRI is an acronym for the eight wellbeing indicators in the Curriculum for Excellence (CfE) in Health and Wellbeing. It stands for Safe, Healthy, Achieving, Nurtured, Active, Respected, Responsible, Included. The indicators are used to structure the information recorded about a child or young person and to monitor their progress across social services.

Since starting Decision Point AI, we have had to work hard to demystify AI and focus on real world problems with potential clients. We have done this by using professional service consulting and human centred design methodologies along with our AI’s subjective logic, conditional logic and bayesian probability or networks we provide actionable, relatable and accountable decision points to our clients and their end users.
Karl Smith, Managing Director, Decision Point AI

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Tags: Govtech, Predictive Analytics, Mental Health

#KYC using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
Know your customer, alternatively known as know your client or simply KYC, is the process of a business verifying the identity of its clients and assessing their suitability, along with the potential risks of illegal intentions towards the business relationship. It is also focused on needs and objectives of clients, in a way that is unrelated to financial products or services.

As we continue to develop applications on top of our prediction AI software we expect to deliver a suite of standard FinTech applications for financial institutions. Karl Smith Managing Director, Decision Point AI.

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Tags: Customer Experience, Fintech, Predictive Analytics

MiFID II using AI from Decision Point AI | Decision Point AI Group
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November 19, 2019
MiFID II, alternatively known as Markets in Financial Instruments Directive, is regulation set in place to strengthen investor protection. At Decision Point AI we are focused on enabling transparency around the relationships of assets, asset owners and intermediaries for clients and corporate customers.

The Markets in Financial Instruments Directive is the EU legislation that regulates firms who provide services to clients linked to “financial instruments” (shares, bonds, units in collective investment schemes and derivatives), and the venues where those instruments are traded. The Financial Conduct Authority

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Tags: Digital Transformation, Fintech, Predictive Analytics

AI Operational Passports for point-in-time records in compliance and regulation | Decision Point AI Group
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November 19, 2019
AI Operational Passports for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI algorithms and the potential for legislation or certification of AI’s Decision Point AI has decided to adopt an Operational Passport approach. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics

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Tags: Digital Transformation, Predictive Analytics, Business Strategy

Innovation is a Cultural Action
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November 18, 2019
Having a strategy in business is critical, but a business without a focus on innovation and an understanding of how to do it efficiently and effectively won't survive. This articles talk about quick innovation being based on truth.

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Tags: Agile, Customer Experience, Future of Work

Eye tracking from Military to Healthcare | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 13, 2019
Like most technology innovations eye tracking started life as military technology with the best known supplier being Applied Science Laboratories or simply ASL. It was founded in 1962 by Massachusetts Institute of Technology scientists who developed their first video-based eye tracker in 1974.

After it initial focus on Military critical path activities it was then moved into civilian applications first with complex dashboards like those in use in Nuclear Power Stations and then into other usages.

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Tags: Customer Experience, Digital Disruption, Emerging Technology

True Leaders grow up Emotionally | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 06, 2019
As leaders we often review our actions against our intent, sometimes we are assured we did the right thing, other times we accept we did not and more often than most people want to admit we bluff our way through and hope no one noticed (they always do).

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Tags: Leadership, Future of Work, Business Strategy

UbiNET Smart Living | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 21, 2019
UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living

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Tags: AI, Blockchain, IoT

AI Operational Passports | Decision Point AI Group
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October 16, 2019
AI Operational Passports
Operational Passports with for point-in-time records in compliance and regulation
Decision Point AI has unlimited potential in all verticals and sectors and can deliver information in a useful format on which to base decisions. In response to growing concerns around the operation and accountabilities of AI and the potential for legislation or certification of AI’s, Decision Point AI has decided to adopt an Operational Passport approach. The Operational Passport is linked to the companies technology platforms capacity to create regulatory point in time reporting as part of each step in its end to end solutions. The adoption of this approach follows the recently launched United Kingdom report on Trust, Transparency and Technology: Building Data Policies for the Public Good, by the All-Party Parliamentary Group on Data and Analytics

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Tags: AI, Predictive Analytics, Risk Management

Government as a Service (GaaS), Spying as a Service (SaaS) the United Kingdom exports some unexpected things | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
While it has long been known that the Special Air Service (SAS) conducts desert training 'exercises' in the Middle East in support of a number of small but strategically important Kingdoms, what's only recently becoming known the United Kingdoms other special exports.

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Tags: Digital Transformation, Digital Disruption, Govtech

What #5G means to Karl Smith #HuaweiMobile | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019

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Tags: Digital Transformation, IoT, 5G

#Huawei works to end the #digitaldivide by #recycling #infrastructure for #rural #ultrabroadband | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 13, 2019
I attend a great deal of meetings all over the world and yes it does cost a fortune but feeding your mind with innovation and insight has yet to be virtualised to the point where a face to face meeting is not preferable to using web technologies. So it is from the #UBBF2017 event supported by The United Nations (Digital Human Rights) and Huawei that following information comes from.

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Tags: Digital Disruption, Sustainability, Future of Work

Why George Hotz, #Geohot thinking is superior to Elon Musk in Artificial Intelligence AI | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 04, 2019
The title of the post is perhaps a little misleading in one way, I really don't think Elon Musk coded his AI, but I do think both he and George Hotz set the features, relationship and prioritisation around the work for their AI's and in Georges case also built it.

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Tags: AI, IoT, Autonomous Vehicles

#Alive and Present #Everywhere open #IoT3 Ecosystems #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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March 17, 2019
What is the IoT, how is it intended to work and how does that relate to how it currently works. What are the real business opportunities and how will they be measured as a success? How can your business gain an advantage or benefit? Finally, are there any risks associated with the IoT, either foreseen or not and how might they be mitigated?

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Tags: Digital Transformation, Ecosystems, IoT

Speeding up the Wrong Work DevOps Maturity in Business Decisions #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
It’s a fact that common sense it not that common and is often not a factor except in reflection after the fact. If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.

Digital is a form of communication with customers, where technology is the mechanism

Accepting that digital and its underwriting technologies is the common parlance of success in our world would greatly decrease business fostered failure. Additionally, if business would participate in digital and technology, joining the team, then the choice of work would get considerably better. After all its impossible to read people’s minds to understand their intent let alone their exact need, but if people are all in it together they work at being understood and understanding in a way that is foreign to hierarchical businesses.

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Tags: Digital Transformation, Future of Work, Agile

#Dependant on #dumb #data and is making #bad #choices? #Douglas #Adams | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 22, 2019
Clients don’t understand their customers, they just think they do!
It’s not for the lack of trying or spending millions on developing and building huge data systems, the problems are many but can be traced back to one simple thing;

“Data only describes part of the what is happening and almost nothing of the why, let alone what should be done to change the situation”

Clients have been sold that data gives them the answers and that big data will close the loop for them to understand the upstream and downstream thinking of their customers, WRONG.

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Tags: AI, Big Data, Predictive Analytics

#Pervasive #UX and the next Human Revolution | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 04, 2018
While for many recent joiners to the UX profession Open IoT Ecosystems are a daunting proposition, to those with both understanding and experience of the evolution of UX they are an opportunity to return to core values and the eminence of our profession.

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Tags: AI, Future of Work, IoT

#Smart #Business is #Smarter not locating to a #SmartCity | Karl Smith UX CX Agility AI IoT Leadership Blog
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June 30, 2018
Lets not building Smart Cities, lets Live Smart instead
Just as humanity is starting to deal with business processes that should never have been digitized we might also consider the huge waste in making Smart Cities when we no longer need cities.

Watching humanity evolve in retrospect it is easy to spot the errors and poor judgement, but humanity is on the cusp of a revolution so profound it calls into question the structure of our societies.

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Tags: IoT, 5G, Smart Cities

#Context matters in #Usability | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
While any kind of user testing is better than none, usability testing out of context is like testing a car on water, it gives some basic information and not a lot more. If performance and use are important at all, then testing should take place in an environment standard to the expected users.

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

12 #UX things you need to know | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Getting into user experience, what you need to know?
What will a person need to be able to do to get into user experience;

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Usable #security in investment banking and #wealth #management | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Security and trust are vital principals in building interpersonal and business relationships. These same principles should be employed to both directly and indirectly communicate with users. The following post shows how the construction of password reset challenge questions tell a narrative story of

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Tags: Customer Experience, Cybersecurity, Fintech

Web Governance ISO/IEC 38500 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The following is the first page of a Web Governance document I created and have used with a number of institutions, it’s here to layout one way to tackle this really complex type of project.

1.2.1 Summary

This Web Governance document is to define the structure of people, positions, authorities, roles, responsibilities, relationships, and rules involved in managing the xxxxxxxxx website’s. This governance structure defines who can make what decisions, who is accountable for which efforts, and how each of the players must work together to operate a website and web management process effectively.

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Tags: Digital Transformation, Change Management, Business Strategy

#UX #Requirements gathering #structure #determines #success | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
It is an understood factor in travel that if the journey starts even half a degree wrong then the final destination will be considerably different from where the person intended to be, this is for many why there is a make do culture when working with technology requirements. Unfortunately bad requir

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Usability and Accessibility Legislation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Legal and IP, Health and Wellness

#UX #requirements #gathering methods #determine #value | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There are lots ways to elicit UCD requirements so I don't intend on listing them all here, what I will note are some of the effective ways that I utilise. They can be described as structured, unstructured or a mixture of the two, but importantly the methods produce differing depth of requirements de

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Tags: Customer Experience, Change Management, Customer Loyalty

Website #help and #support systems should #avoid #FAQ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Websites conversely support users from every experience of life, who while focused on a product or service are not professionals in that product or service.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Fail Fast, Fail Small to Avoid Failing Big and Failing Slowly
Digit.Fyi
May 23, 2018
Karl Smith explores how to avoid slow and costly failure within enterprise.

You would think that by this late stage in the life of Agile and Agility, the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail; I’ve seen people pervert its meaning and make up their own versions – then blame a framework for personal incompetence. But I’ve not seen Agile fail, and I’ve not seen DevOps fail either.

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Tags: Digital Transformation, Future of Work, Agile

#UX #cognitive #interactions patterns for #IoT by #Gestalt | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The psychology of visual location, shape and colour are critical to enable user to understand and interpret their location and expectations of use in any given area. Karl Smith's research from 2002 defined additional aspects as 'biographical templates' that establish key perceptions and personal d

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Tags: Customer Experience, Design Thinking, Digital Disruption

Ask #customers not #stakeholders | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Clients will often reduce or not pay for UX research, but this is like leaving out a building foundation because no one sees it. A visitors experience is not only defined by the online environment but they bring past experiences, desires and doubts about their current experience.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Retail #banks need their #customers | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The 90/00's marketing gimmicks of creating a relationship with your bank are long gone in people's minds. The problem for the banks is they now for the first time mean it, but have lost a lot of credibility and the confidence of the public.

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Tags: Customer Experience, Fintech, Customer Loyalty

Supporting #Users with #HCD principals | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Design Thinking, Digital Transformation

#Getting #User #Experience #UX to work with #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#User #Experience #UX #Process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
The first step in user experience needs to be the recognition that every problem is different and will require a separate solution, in effect there is no quick fix or standard method.

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Tags: Customer Experience, Digital Transformation, Future of Work

#Getting into #User #Experience Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

#Subsistence #UX #Resolution UX #Gain UX or #Advantage UX what results do you get? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
There is a major problem with user experience as it evolves, many practitioners are not underwriting their output with recent ux research but are relying on past patterns. In turn this has caused the creation of streams or levels of UX capability and delivery; Subsistence, Resolution, Gain or Advant

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Banking #Change #Management through #Human #Centred #Design #HCD | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Massive change management is taking place across all sectors of British banking over the last three years driven by buy outs and mergers, some by efficiencies and a little more recently through questioning the nature and controls around risk management.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

How to Hire a Head of User Experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, HR, Customer Loyalty

Getting #UX done the UX #engagement #process | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Future of Work

#Information Architecture (IA) the #classification of #information | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Innovation

#Information #Architecture (IA) is not another name for #User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

Speeding up the Wrong Work: DevOps Maturity in Business Decisions
Digit.Fyi
May 23, 2018
Karl Smith, the founder and CEO of Paradigm Interactions, considers the value of DevOps in a company without a robust and mature decision making process.

It’s a fact that common sense is not that common and is often not a factor, except in reflection after the fact.

If we could simply learn from each other rather than rely upon a uniqueness agenda, businesses would stop creating the same failure points with new language and excuses around it.

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Tags: Digital Transformation, Future of Work, Agile

#Information #Architecture (IA) the #classification of #information Part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Big Data, Customer Experience, Digital Transformation

#UI is not #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

6 ways to keep your #identity #secure #online | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Cybersecurity, Customer Loyalty

#Holistic #UX #Customers don’t think or interact along #channels | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Business Strategy

5 #UX #lies, damn lies and absolute #myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Blended #program #management #Prince and #Agile methods Part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
I have experience in Prince and Agile methodologies and will expand on the blending of these two methods through the use of user stories (a user experience method) and the positive relationship between waterfall and iteration components in the following parts of this post.

Simply put (before getting into the detail) Prince and Agile = Delivery and in Banking and Finance they can give startling results.

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Tags: Digital Transformation, Future of Work, Agile

#Agile #User #stories is a #UX #method | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Agile

Do #eCommerce #analytics prove #customer #affiliation? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Analytics for e-Commerce can be split between two contrasting and not necessarily companion aspects.

1. analytics of success in terms of market development, profile or response through hit or link ratings
2. analytics of sales or revenue

Dependant upon the purpose of a company’s e-commerce deployment one or other but rarely both of these analytics will seek to prove the status of the investment and allow informed strategic decision making.

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Tags: Analytics, Big Data, Digital Transformation

#Strategic and #lean #thinking in private investment and asset portfolio management, part 1 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Digital Transformation, Fintech, Future of Work

#Strategic and #lean #thinking in private investment and asset portfolio participants part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
This article is intended to review the current process problems that many investment and wealth management companies are attempting to solve. For many years these businesses have been wreathed in secrecy regarding how they do, what they do, often this has not been by choice but merely a by product of business processes that have not fundamentally changed in fifty years and in environments where technology is not considered as an enabler.

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Tags: Digital Transformation, Fintech, Future of Work

The #IoT an #interactive landscape without #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: IoT, Predictive Analytics, Customer Loyalty

An interview with a #User #Experience #Guru | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

What is a #User in #Professional #UX? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Being asked the #UX #Point of view #POV exposes #ignorance | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#UI and #UX are not #interchangeable | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Interview with a #User #Experience #Guru part 2 | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#UX and #Development cannot exist in the same #Agile workstream | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Can real #UX be done in a #global #consultancy? | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#UX #Designer waste of money for #Clients | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Recruiters requesting #UX #portfolio #breach #IPR | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, HR

#UX #ROI, every dollar spent on UX brings in between $2 and $100 dollars in return | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Retail

#Customer #desire leads #disruptive #innovation | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

20 Cool Things Google Search Can Do | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Cognition #Clash in the #IoT #SXSW | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, IoT, Autonomous Vehicles

How to #Design an #Online #National #Census | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Most people don’t even know that an online census is designed they just think you take the paper form and put it online. Unfortunately it is simply not that easy, the interactive environments, activities and tools are fundamentally different between an offline experience and an online one. Also peoples expectations of a digital experience is higher than a real world experience and that goes back to the notion that “technology is here to help us” which we all know is not really true. Additionally there is a whole raft of legislation pertaining to human rights, ease of access and use for people with disabilities which must be considered before starting (which have always been impossible to add in a retrospective fashion, enterprise systems architects take note).

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Tags: Customer Experience, Digital Transformation, Govtech

5 User Experience (Customer Journey) lies, damn lies and absolute myths | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

#Innova8 combining #designthinking #servicedesign and #userexperience #customer validated services and products | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Design Thinking, Innovation

#Global #Digital #Consultancy Start-up Pt1 #Market #Differentiators | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Digital Transformation, Digital Disruption, Lean Startup

#Global #Digital #Consultancy Start-up Pt2 #Adjusted #Governance #Magic #Bullet | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
Governance is a Business Enabler
Having written several enterprise governance documents using ISO/IEC 385000 as a template I am well aware that governance is one of those areas that is much misunderstood.

Well constructed and managed governance is open and obvious, it is designed to enable business and has an active and transparent policy creation and updating process. However, there is a huge amount of governance set up to chain the business to policies that are truly complex, meaningless in the current context and have become a power base in their own right.

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Tags: Lean Startup, Entrepreneurship, Mergers and Acquisitions

UbiNET Inc IoT 3 Smart Living Platform
UbiNET Inc.
May 23, 2018
UbiNET Inc is an IoT 3 Smartliving Platform company that links organic and inorganic items on a planet wide unique identity system, it uses proprietary technologies including a twin AI blockchain and is operated in accordance with the secondary handshake Open Network Ecosystem Protocol ONEP.

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Tags: Digital Transformation, IoT, 5G

#IoT #Blockchain #Business #ROI #Humans @UserExperienceU #STinsights 15million+ | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Blockchain, IoT, Predictive Analytics

#User #Interface (UI) is not the User #Experience (UX) | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Lies damn lies and #user #experience | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 23, 2018
User experience has in recent years become the greatest area of fraud and theft in business. The most common request for people involved in user experience is to produce wireframes (low fidelity pictures) a task that a child could do.

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Tags: Customer Experience, Digital Disruption, Digital Transformation

Fail Fast, Fail Small to avoid Failing Big and Failing Slow #BusinessAgility | Karl Smith UX CX Agility AI IoT Leadership Blog
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February 07, 2018
You would think by this late stage in the life of Agile and Agility that the concepts would be well embedded in organisational transformation, people assessments and processes. From my experience I’ve never seen Agile actually fail, I seen people pervert its meaning and make up their own versions then blame a framework for personal incompetence. Likewise I’ve not seen DevOps fail either.

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Tags: Management, Future of Work, Agile

Core character traits of a True Leader | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 29, 2018
I was recently asked to answer 20 questions by Beament Leslie Thomas (BLT) a leading niche, specialist recruitment company http://bit.ly/2grPYUw some of it explains why I like to do the impossible and how.

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Tags: Digital Transformation, Innovation, Future of Work

#UbiNET Inc. expands into Florida to deliver #UbiNETPlatform | Karl Smith UX CX Agility AI IoT Leadership Blog
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January 01, 2018

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Tags: Blockchain, Digital Transformation, IoT

#Definition of #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Customer Experience, Digital Transformation, Digital Disruption

#Open #IoT with #Blockchain #AI and #BigData | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Blockchain, Digital Transformation, IoT

#Project #Charlemagne #UIoT, the #unification of the #IoT | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Blockchain, Cryptocurrency, IoT

#IoT #Ecosystems require #Ontologies of your #Products and #Services | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, IoT, Future of Work

#IoT #Products for the IoT #Economy, its all about #Productization | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, Emerging Technology, IoT

#Situational #Awareness #Shopping | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
Consider, currently we see things we want to buy through advertising or by seeing it in films or when around other people or places.

Why not; while having a coffee with a friend in their house you see a nice bowl and you say ‘buy bowl’. Your personal IoT ecosystem checks the area and finds three bowls, it asks ‘white bowl’ you say ‘Yes’ the bowl is ordered based upon your personal preference which could be Speed, Price, Colour or anything else, for this scenario it’s Speed it locates the nearest supplier and orders it for immediate delivery.

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Tags: Digital Transformation, Emerging Technology, IoT

#Digital #Transformation a #Business #Guide | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017
For the most part what companies have is Technology being sold as Digital Solutions or Digital Strategy, however Being Digital and participating in the Digital Economy is about fundamental change in how your company works, not by adding a channel.

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Tags: Customer Experience, Digital Disruption, Digital Transformation

#Digital #Transformation is #About #People | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Change Management, Customer Experience, Digital Transformation

#SmartTechnologies to #SmartLiving | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: Digital Transformation, IoT, Future of Work

#DigitalBusiness and #AI should use Hegelian Logic to find very different and valuable customer insights | Karl Smith UX CX Agility AI IoT Leadership Blog
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October 28, 2017

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Tags: AI, Customer Experience, Digital Transformation

Scotland The Brave? I Hope So!
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May 22, 2017
There is an identity problem in Scotland, it’s trying so hard not to offend its throwing away its destiny to lead.

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Tags: Customer Experience, IoT, Entrepreneurship

IOT: From Smart Technologies To Ecosystem And Onwards To Smart Living
Digit,Fyi
May 17, 2017
Something few people have grasped yet is that to get from Smart Technologies to IoT and onwards to Smart Living (Ubiquity) requires progression. Not just in terms of sensors, networks and device thinking, but also in terms of ecosystems and task thinking (to discern if they are even relevant, not just the form). As with every other revolution, not only do time and people change the meaning of the revolution, they also change the trajectory.

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Tags: Digital Transformation, Emerging Technology, IoT

HiveMind Social Media Key Opinion Leader
HiveMind Network
January 06, 2017
What is a Key Opinion Leader?
The concept of KOL’s has been around in the pharmaceutical industry for a while and Elihu Katz in answers the question;

Who is an opinion leader?

One or more of these factors make noteworthy opinion leaders:

expression of values
professional competence
nature of their social network

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Tags: Digital Transformation, Emerging Technology, Social

#Situational #awareness drives open #IoT #Ecosystems not #visual #interfaces | Karl Smith UX CX Agility AI IoT Leadership Blog
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November 26, 2016
The foundation for this thinking goes back to a notion of the ‘social life of things’. If things themselves exist and have a number of trajectories and states then those things also potentially have accessible and useful human touch points in the IoT.

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Tags: Digital Transformation, IoT, Retail

#SmartLiving or as we might live with #artificial #intelligence and an open #IoT in a #new #reality | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 08, 2016
I tend to think of myself as a futurist, I immediately see the possibilities of technologies as part of a much larger ecosystem than the one it is intended for.

I look for ways to test and assess “How we might Live” with the technology and how it will adapt our lives, our cultures and move humanity onwards to greater things.

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Tags: Digital Transformation, Digital Disruption, Emerging Technology

When #Agile becomes #Fragile nobody #Wins | Karl Smith UX CX Agility AI IoT Leadership Blog
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May 09, 2009
I have been an Agile practitioner a very long time, in fact as an Instructional Designer I was very excited when Agile was created based upon Computer Human Interaction methods and thinking. As one complete fully applied process Agile is astoundingly effective at bringing together all the best capabilities within a project team and totally removing the hierarchical and often power crazed notion of single point leadership.

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Tags: Digital Disruption, Future of Work, Agile

#User #Interface (UI) is not the User #Experience (UX)
Karl Smith UX CX Agility AI IoT Leadership Blog
February 06, 2005
There seems to be a huge level of confusion around user experience (UX) but one of the key things is that user interface UI is not the user experience UX

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Tags: Customer Experience, Customer Loyalty, Design Thinking

How Karl Smith thinks and solves problems is based upon a literature review from his MSc 2005 on eCommerce
Karl Smith UX CX Agility AI IoT Leadership Blog
January 25, 2005
There is a notional level where technology creates an absolute route to a desired conclusion. This determination surmises a benign, logical process or system which creates processes and control mechanisms free from random, illogical and uncontrolled influences (McLoughlin, 1999). However while an idealised perfect use of technology may create such an operation its use by people automatically creates random, illogical and uncontrolled influences.

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Tags: Business Strategy, Change Management, Digital Transformation

#Definition of #User #Experience #UX | Karl Smith UX CX Agility AI IoT Leadership Blog
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April 21, 2001
User experience (UX) is about how a person feels, appropriates, attributes and generally thinks about using a product, system or service. 'Listen or well go elsewhere', because we can and will seek our own needs before yours.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

6 Board Memberships
Agile 20 Reflect Festival
Agile 20 Reflect
October 05, 2020
A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

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Tags: Agile, Digital Transformation, Future of Work

Decision Point AI USA
Decision Point AI Group
September 06, 2019
We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director

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Tags: Big Data, Digital Transformation, Predictive Analytics

UCD UK Conferences
UCD UK Conferences
November 10, 2011
UCD UK Conferences is a is not-for-profit organisation created to promote UCD as a community of practice.

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Tags: Customer Experience, Digital Transformation, Edtech

The Human Centered Design Society
The Human Centered Design Society
February 07, 2011
Current President and Membership & Operations Committee Director works in Transformation on the leading edge of what business, customer and digital means, where it’s going and helping clients to understand what they need to do now, to still exist in a shrinking global marketplace. He is also involved in defining how an open IoT ecosystem will work with blockchain and AI avatars towards the massive economic and social change it will bring.

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Tags: Customer Experience, Design Thinking, Digital Transformation

UbiNET Inc R&D
https://ubi-net.us/
June 04, 2001
UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity. #UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.

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Tags: Blockchain, Digital Transformation, IoT

Paradigm Interactions Inc.
Paradigm Interactions Inc.
September 20, 1989
Paradigm Interactions is a consultancy started in 1989 and incorporated in 2006, involved in creating New Business Paradigms.

focused on work that changes the way the world works

Paradigm Interactions is involved in Strategic, Tactical and Operational market entry and capability building. Often this will involve embedding people into organisations to deliver the required change or to drive adoption of a new way of working to become effectual.

at the bleeding edge, so our clients can be at the leading edge

If you want to engage with a company that will propel your business to the level beyond the next level we are you partners in that activity. Please contact us if you’re interested in talking.

Tags: Agile, Digital Transformation, Future of Work

4 Books
Servant Leadership Experiments in Ways of Working Paperback
Polymath Knowledge / Kindle Direct Publishing (KDP)
March 26, 2021
Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startups, medium sized enterprise to global companies covering business agility and technology agility.

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Tags: Leadership, Future of Work, Agile

Agile an Unexpected Journey
Polymath Knowledge / Kindle Direct Publishing (KDP)
February 21, 2021
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
Paperback: ISBN 978-1-8382370-5-9

See publication

Tags: Leadership, Future of Work, Agile

A short guide to Agile Transformation
Polymath Knowledge / Amazon Kindle
February 19, 2021
Agile Transformation is about accepting that businesses are unique and building that into their transformation DNA. Agile Transformation is freedom, transparency and growth.

“Conformity is the jailer of freedom and the enemy of growth” John Fitzgerald Kennedy, 1961.

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Tags: Agile, Digital Transformation, Future of Work

Designing for Human Experience
Polymath Knowledge / Kindle Direct Publishing (KDP)
October 26, 2020
Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Fundamental to my work in designing for human experience is my early experiences of human augmentation in supporting what the world describes as disability. When I was eight (1970’s) my father was involved in setting up a respite centre for the families disabled children. It was the first time I’d seen technologies that support people in doing what I take for granted and it changed my perspective on technology and what it means to be human.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out December 2020
Paperback: ISBN 978-1-8382370-1-1

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Tags: Agile, Customer Experience, Digital Transformation

2 Conference Publications
#Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005 | Karl Smith UX CX Agility AI IoT Leadership Blog
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December 28, 2019
The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Proceedings of the IADIS International Conference on WWW/Internet
iadis
October 19, 2005
Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

https://www.academia.edu/14109854/Converting_browsers_to_buyers_exploring_what_drives_consumer_choice_in_internet_e-commerce https://www.coursehero.com/file/46227103/Converting-browsers-to-buyers-exploringpdf/ https://karl-smith.com/converting-browsers-to-buyers-exploring-what-drives-consumer-choice-in-internet-e-commerce/

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

9 Corporate Partners
Decision Point AI launch professional service consulting in UK, USA and Europe | Decision Point AI Group
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November 19, 2019
As part of the continued strategy and growth of Decision Point AI it has today incorporated it’s professional services consulting business Decision Point AI UK as Decision Point AI Limited in Edinburgh, Scotland.

We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director, Decision Point AI

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Tags: Lean Startup, Predictive Analytics, Entrepreneurship

Karl Smith returns to day job | Decision Point AI Group
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October 21, 2019
The on loan CEO of UbiNET and Paradigm Interactions returns to his day job after giving up 7 months of his time to launch the Decision Point AI concept company.

We wish him every success and hope he remains available to us for some of the new clients he has brought us.

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Tags: Startups, Predictive Analytics, Entrepreneurship

Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA | Decision Point AI Group
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July 31, 2019
Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA
JULY 31, 2019ADMIN ADVANCED ANALYTICS AI, PRESS RELEASE
In line with the Decision Point mandate to establish clear productisation of IntelSuite AI capability it has launched Advanced Analytics AI and eight sector SaaS Companies with Paradigm Interactions Inc. in a Joint Venture. Paradigm Interactions brings its digital productisation, enterprise architecture and application design capability into the mix with the Decision Point AI. These do not represent all the areas currently being established but are the first batch of thirty companies focused on SaaS decision support software.

I have created a bold strategy for both market entry and market capture of targeted advanced analytics clients. This along with new products, new business models and M&A activity will establish Decision Point AI and Advanced Analytics AI as both market leading and defining businesses in the later part of 2019 and early 2020. Karl Smith, Managing Director, Decision Point AI.

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Tags: Digital Disruption, Startups, Predictive Analytics

Karl Smith CEO of Paradigm Interactions Inc to lead Decision Point AI for 6 months
Paradigm Interactions Inc.
April 22, 2019
Initially discussed as a Joint Venture with Paradigm Interactions Inc the new division Decision Point of the as yet unnamed Augmented Intelligence Corporation will be lead by our CEO, Karl Smith.

Decision Point is the only #dddm_ai company, for #augmentedintelligence in #fintech #medtech #suptech #regtech #govtech #sectech #edtech #insurtech

Karl Smith, Decision Point

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Tags: Big Data, Lean Startup, Predictive Analytics

WoW Ways of Working Organisational Transformation
HiveMind Network
January 06, 2019
WoW Organisational Transformation rebuilding your business to deliver valuable outcomes in a rapid and constant flow in response to customer needs

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Tags: Digital Transformation, Future of Work, Agile

Creation and Launch of Wipro Digital Globally
HiveMind Network
May 23, 2018
Near the end of our work at Accenture https://thehive.hivemindnetwork.com/stars_indi/creation-and-launch-of-accenture-enterprise-user-experience-eux-globally/ Wipro Technologies contacted us as they also wanted their existing UX capability enhanced. We were initially involved with them on this however it was clear that they had adopted the generalist approach to a point where specialists would not be hired. In fact they did hire a large number of graphic designers who were immediately required to lean how to code in Javascript. As previously stated there are different mental models and skills that few people can cross over, to produce any degree of quality work. We had decided to walk away from Wipro Technologies and had given notice when we were invited to be involved in creating Wipro Digital from a blank canvass.

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Tags: Digital Transformation, Digital Disruption, Future of Work

Creation and Launch of Accenture Enterprise User Experience (EUX) Globally
HiveMind Network
May 23, 2018
Back in 2010 the world was changing and the big corporate world knew that Customers (targeted, with money to spend) were fatigued from bad real world experiences and moving to online experiences that were as bad. They were asking their corporate consultancies for support and those tax and management consultancies provided people who had no design backgrounds, no user experience background and no research background who where trained to be the expert from afar but never held accountable for outcomes to end customers before.

Around this time we were courted by Accenture, PwC and KPMG, EY were not really involved in digital at this time. Each had their own rationale for what they wanted and why, but also they saw UX as a production skill not a strategic one. While there was a massive influx of graphic design into the field at that time, most of the pretty graphic UI’s failed to aid the actual experience as they were skin deep and did not tackle the end to end (UI, logic, ETL, process, latency, integrated support issues etc) experience that UX actually covered and still does for professional practitioners.

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Tags: Customer Experience, Digital Transformation, Fintech

Senior Partner, Business Agility and Design | The HiveMind Network
The HiveMind Network
December 05, 2016
Connect and engage with outstanding people to help you build and deliver amazing change.

HiveMind started from the simple idea of top business, technology and design professionals inviting other professionals they rated highly, trusted and loved working with to join a network which would support each other and their clients. Building high performance, remarkable businesses; by putting people with good, shared values at the centre.

We’ve grown into a trusted, integrated, worldwide network of independent experts and entrepreneurial micro-firms who by working together provide a modern, cost effective and exciting alternative to the traditional, large scale advisory, consulting and resourcing firms and at the same time remove the overheads and middlemen.

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Tags: Digital Transformation, Future of Work, Business Continuity

The All-Party Parliamentary Design and Innovation Group
Policy Connect
May 14, 2003
The APDIG produces regular news updates on developments within Parliament and across the design and innovation sectors. In addition to its Term Papers, the Group also publishes a monthly newsletter for its parliamentary and associate members.

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Tags: Digital Transformation, Innovation, Agile

5 eBooks
Servant Leadership Experiments in Ways of Working E-Book
Polymath Knowledge / Amazon Kindle
February 26, 2021
Experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out February 2021
E-book: ISBN 978-1-8382370-2-8

See publication

Tags: Leadership, Future of Work, Agile

Agile an Unexpected Journey
Polymath Knowledge / Amazon Kindle
January 29, 2021
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
E-Book: ISBN 978-1-8382370-4-2

See publication

Tags: Leadership, Future of Work, Agile

A short guide to Agile Transformation
Polymath Knowledge / Amazon Kindle
January 08, 2021
Agile Transformation is about accepting that businesses are unique and building that into their transformation DNA. Agile Transformation is focused on freedom, transparency and growth.

“Conformity is the jailer of freedom and the enemy of growth” John Fitzgerald Kennedy, 1961.

See publication

Tags: Agile, Digital Transformation, Future of Work

Designing for Human Experience (ebook)
Polymath Knowledge / Amazon Kindle
November 02, 2020
Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out November 2020
E-Book: ISBN 978-1-8382370-0-4

See publication

Tags: Agile, Customer Experience, Digital Transformation

Agile Methodology Friend or Foe
Triad Agile Methodology / TechPros
May 07, 2019
Sir Winston Churchill, former British statesman and author once said: “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” This statement is especially true when it comes to how different businesses approach digital transformation and the Agile methodology that has become famous alongside it.

A fundamental change to your process methodology may seem intimidating and tough at first, but the opportunities are endless. However, tapping into these opportunities demands that you learn as much as you can about the innovations that are out there and how they can boost efficiency and increase productivity. The more you know about how innovations are changing your industry, the easier it is to equip yourself to adapt and lower your risk of falling behind the competition.

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Tags: Agile, Business Strategy, Future of Work

1 Entrepreneur in Residence
Veriluma expands into the UK with new business unit Launches Decision Point led by Wipro Digital founder
ARN | Veriluma
June 11, 2019
Australian artificial intelligence vendor Veriluma has launched a business unit in the UK as part of plans to expand into Europe and the USA.

Wipro Digital founder Karl Smith will be heading the UK operation as the director at Decision Point. He has 30 years of experience and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

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Tags: Digital Transformation, Startups, Predictive Analytics

3 Executives
EVP Head of Human Centered Design
Avaloq
October 12, 2015
Focused on using HCD as a catalyst for transformation to support a new service model focused on meeting client needs. Implementation of iRise Collaboration Platform to support global engagement.

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

Founder and Global Head of Design Wipro Digital
Wipro Digital
January 01, 2014
We are an innovation-led, enterprise transformation partner built for today’s digital challenges. We focus on the things that matter - insights, interactions, integrations, and innovations that make extraordinary things happen for brands, businesses and their customers.

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Tags: Agile, Customer Experience, Digital Transformation

Global Head Enterprise User Experience EUX | Accenture
Accenture
December 03, 2012
Accenture is a professional services company, providing services and solutions in strategy, consulting, digital, technology and operations.
Dublin, Dublin, Ireland

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

1 Faculty Member
Edinburgh Global Experience Language (EdGEL) Digital Strategy
Edinburgh University
April 12, 2017
Starting life as an Asset and Style Library for EdWeb the Edinburgh Global Experience Language (EdGEL) is evolving into a Code Agnostic Framework with built in processes and global standards compliance

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Tags: Customer Experience, Digital Transformation, Edtech

18 Founders
Polymath Knowledge, Masters of Much
LinkedIn
October 01, 2020
Polymath Knowledge is a publisher focused on publishing books by Polymaths where they share their knowledge, mental models and extrapolations.

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Tags: Agile, Customer Experience, Digital Transformation

Lean Agile Leadership
Lean Agile Leadership
May 29, 2020

See publication

Tags: Agile, Digital Transformation, Leadership

Organizational Agility and Business Agility
Import from wordpress feed
May 29, 2020
Effectiveness is born from changing the whole organization while risk is managed by doing that through a slice at a time, then building on what works

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Tags: Digital Transformation, Future of Work, Agile

Service Design Consultants Limited
Companies House
December 13, 2019
Engineering related scientific and technical consulting activities
Research and experimental development on social sciences and humanities

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Tags: Agile, Customer Experience, Digital Transformation

Founder | Decision Point AI Group
Decision Point AI Group
April 01, 2019
Decision Point AI
The world is experiencing Data Overload and Insights are highly interpretive and time sensitive. Critical decisions cannot wait for manual analysis to create contextual meaning from insights, they need unbiased, automated information based on the amalgam of human subject matter expertise and machine capabilities to sift vast data sources to deliver a constant flow of decision guidance.

A company created by Karl Smith for a client

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Tags: Big Data, Digital Transformation, Predictive Analytics

Founder | Advanced Analytics AI Group
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April 01, 2019
Advanced Analytics AI offers both a standard product IntelSuite and professional services consulting to define and build bespoke client solutions. The company is a holding group for several advanced analytics AI sector companies including; Advanced Financial Analytics AFA, Advanced Legal Analytics ALA, Advanced Consumer Analytics ACA, Advanced Industrial Analytics AIA, Advanced Health Analytics AHA, Advanced Entertainment Analytics AEA, Advanced Intelligence Analytics AxA, Advanced Military Analytics AmA

A Group created by Karl Smith for a client

Tags: Big Data, Digital Transformation, Predictive Analytics

UbiWork Limited
Companies House
May 18, 2017
Information technology consultancy activities

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Tags: Agile, Customer Experience, Digital Transformation

Founder, Global Head of Design | Wipro Digital
Wipro Digital
January 06, 2014
Wipro Digital is a mix of strategists, creative directors, designers, writers, media strategists, digital marketers, developers and relationship builders. They’re committed to creating vibrant and relevant brand experiences on every level.

A company created by Karl Smith for a client

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Tags: Customer Experience, Digital Transformation, Lean Startup

Founder, Current President and Membership & Operations Committee Director
Import from wordpress feed
October 21, 2011
The Human Centered Design Society is an organization created to promote Human Centered Design as a community of practice. The Human Centered Design Society is involved establishing the professional standing of Human Centered Design practitioners so that both they and their clients can be assured of the skills they possess and how they service clients.

Human-centered design is focused on interactive rather than passive systems, anything that a human may interact with regardless of technology, process or communication.

Humans rather than users are now the important center of consideration as many humans have lost their importance and opportunity to gain efficiencies by projects only focusing on one user group, the end users.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

UCD UK Conferences Founder Karl Smith
UCD UK Conferences
October 11, 2011
UCD UK Conferences http://ucduk.org/ was a not-for-profit organisation created to promote User Centred Design (UCD) as a community of practice. UCD UK Conferences is creating events that explore how User Centred Design is applied in a variety of disciplines and how they in turn benefit the quality and expertise of people in the UK and globally.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Founder and Director
Crunchbase | Customer Experience Guru
June 01, 2006
Customer experience is the key influence on whether or not your customers will stay with you. London, England, United Kingdom

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

Founder and Director
Crunchbase | Service Design London
May 01, 2006
Service Design London, offers services that can fundamentally enable your organisation.

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Tags: Customer Experience, Design Thinking, Digital Transformation

Founder Activity Interaction and Usability (AIU)
Import from wordpress feed
July 15, 2001
Consultancy based in Glasgow focused on using eye-tracking technologies for in context usability testing, transforming experiences through digital.

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Tags: Digital Disruption, Digital Transformation, Emerging Technology

Founder | UbiNET Inc.
UbiNET Inc.
June 01, 2001
UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity.

#UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.

UbiNET Platform
The UbiNET Platform is built up from several propositions that each hold a key relationship ecosystem. UbiNET is designated a planet wide system as its architecture is designed for any planet and an in-transit mode for between planets.

UbiNET Platform – Blockchain data management of unique id in ThingCoin
UbiNET-c-Token – Corporation (Business) Cryptocurrency that issues ThingCoin’s
UbiNET-p-Token – Person (Individual) Cryptocurrency that issues ThingCoin’s
ThingCoin – Data description of micro-sensor embedded in everything
UbiNET – Planet data token

While the system has been defined using the constructs of blockchain and cryptocurrency they are just the enablers of a complex data system with millions of products and services from full lifecycle recycling to personal security and most importantly personal privacy.

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Tags: Blockchain, Digital Transformation, IoT

Founder | Service Design Consultants
Service Design Consultants
January 01, 2001
Service Design Consultants is focused on the provision of teams to deliver work packages for greenfield technologies, migrations and organisational design.

Service design is about how people use services, how they find them, appropriate (take ownership) them and adopt them in their lives. The best service design is invisible as it enables interactions, transactions and fulfillments in ways that seem obvious to their users.

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Tags: Customer Experience, Digital Transformation, Agile

Kaythrine Seymore Shopping Network
Import from wordpress feed
September 07, 1998
Concepted, design and management of Fashion network targeted women 25 to 35 with regular clothing purchase products and seasonal fashion items. Products were a mix of affiliate marketing and drop shipping items site from 1998 to 2008.
Created the first image based affiliate marketing links.

Tags: Customer Experience, Digital Transformation, Customer Loyalty

The Mall (a digital experience)
Import from wordpress feed
October 10, 1997
Concepted, designed and management of a digitised USA Mall. Products were a mix of affiliate marketing and dropshipping items.

Tags: Customer Experience, Digital Transformation, Digital Disruption

Founder | Paradigm Interactions Inc.
Import from wordpress feed
January 06, 1989
Paradigm Interactions is a consultancy started in 1989 and incorporated in 2006, involved in creating New Business Paradigms.

focused on work that changes the way the world works

Paradigm Interactions is involved in Strategic, Tactical and Operational market entry and capability building. Often this will involve embedding people into organisations to deliver the required change or to drive adoption of a new way of working to become effectual.

at the bleeding edge, so our clients can be at the leading edge

If you want to engage with a company that will propel your business to the level beyond the next level we are you partners in that activity. Please contact us if you’re interested in talking.

See publication

Tags: Digital Transformation, Future of Work, Agile

2 Industry Awards
European CIO Association | Member by invitation
Import from wordpress feed
May 23, 2013
The European CIO Association (EuroCIO) is the only European, independent, not-for-profit representative for the large IT-users (demand side of IT), both private and public. With far over 600 organizations as members, represented by their highest IT-manager or CIO and representing over 500.000 IT workers, EuroCIO is "the" largest organization in its kind also at global level, with links to other CIO communities around the world.

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Tags: Digital Transformation, Leadership, Change Management

Effective Leadership in Information Technology Industry ELITE | Member by Invitation
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March 25, 2011
Exclusive forum for CIOs, CTOs, IT directors, academics and other leaders from within and beyond the IT industry, across disciplines and sectors, to represent the senior IT management view within BCS and to other audiences.

BCS Member Number: 10071545

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Tags: Digital Transformation

15 Industry Certifications
Service Management with ITIL 4
Udemy
June 09, 2020
Service management, four dimensions, guiding principles, service value system, and the ITIL 4 practices

Credential ID UC-2a5902da-4d19-464d-b8cc-b7f3e68ef29a

See credential

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Tags: Change Management, Digital Transformation, Risk Management

Workday HCM (Human Capital Management)
Udemy
June 02, 2020

Credential ID UC-2a075b6c-ea9c-498a-b4cf-29e0453030f2

See credential

See publication

Tags: Future of Work, HR, Risk Management

Leading SAFe Course (5.0)
Scaled Agile Inc.
May 15, 2020
A Certified SAFe 5 Agilist (SA) is a SAFe enterprise leadership professional who is part of a Lean-Agile transformation. Key areas of competency include the application of Lean-Agile principles, execution and release of value through Agile Release Trains (ARTs), and building an Agile portfolio with Lean-Agile budgeting.

Issued May, 2020 – Expired Dec, 1969

Credential ID 93248795-5818

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Tags: Agile, Digital Transformation, Future of Work

Baseline Personnel Security Standard (BPSS)
The Scottish Government
December 19, 2019
BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. BPSS checks were created to help reduce the risk of illegal workers, identity fraud and overall protect national security. Credential viewable by authorised people only.

Issued Dec, 2019 – Expires Dec, 2022

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Tags: Digital Transformation, Future of Work, Govtech

Basic Disclosure
Disclosure Scotland
December 06, 2019
Disclosure Scotland is an executive agency of the Scottish Government, providing criminal records disclosure services for employers and voluntary sector organisations.

Issued Dec, 2019 – Expires Dec, 2021

Credential ID 3000 0000 0038 6424

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Tags: Digital Transformation, Govtech, Healthtech

Determined to Lead, Corporate Executive Management in Banking
NatWest Bank
January 25, 2019
Adapting materials from the Cohen-Brown management group, NatWest developed “Determined to Lead”. This is now the only leadership course delivered within NatWest and it involves every leader from the CEO down.

Tags: Customer Experience, Digital Transformation, Leadership

Banking Diploma
The Chartered Banker Institute
November 07, 2016
The Chartered Banker Diploma is the highest level qualification awarded by the Institute, and is recognised and supported by major financial services organisations across the globe. As a world-class qualification, leading to Chartered status, it will help learners to achieve and maintain the standards of excellence and professionalism expected by clients and employers. The aim of the programme is to provide extensive, detailed and critical knowledge and understanding of the banking sector, both in theory and in practice.

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Tags: Fintech, Leadership, Management

IBM BlueMix
Import from wordpress feed
January 06, 2015
• Bluemix is the new development environment built on Cloud Foundry for the cloud era to build applications rapidly and incrementally composed from services.

• Open standards allow developers to avoid vendor lock-in, leveraging the open and flexible cloud environment using a variety of tools from IBM, third party or open technologies.

• Bluemix offers more than 200 software and middleware patterns available from IBM and IBM Business Partners to help enterprise and born-on-the-cloud developers develop portable and compatible applications for hybrid cloud. Pre-built services make application assembly very easy.

• It provides an integrated experience for the developers with DevOps in the cloud and thus helps them build enterprise and mobile applications quickly and more efficiently.

Tags: AI, Big Data, Digital Transformation

Fellowship FBCS | British Computer Society BCS, The Chartered Institute for IT
British Computer Society BCS
March 25, 2011
Recognised for influence and the expertise gathered throughout my career in leadership.

BCS Member Number: 10071545

Credential ID 10071545

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Tags: Digital Transformation, Emerging Technology, Leadership

Certified Scrum Master
Scrum Alliance
March 06, 2009
Intro course for those wishing to fill the role of Scrum Master or Scrum team member.

See credential

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Tags: Agile, Digital Transformation, Future of Work

Professional Member
Web Analytics Association WAA
August 11, 2005

Tags: Analytics, Big Data, Predictive Analytics

Member
The IA Institute
June 07, 2004
We work to make the world’s information clearer and easier to use by improving how people learn, practice, and teach information architecture.

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Tags: Digital Disruption, Emerging Technology, Innovation

Member
Institute of Electrical and Electronics Engineers
January 10, 1991
The Institute of Electrical and Electronics Engineers is a professional association for electronic engineering and electrical engineering with its corporate office in New York City and its operations center in Piscataway, New Jersey.

Tags: Digital Disruption, Emerging Technology, Innovation

Qualified Teachers Status (QTS)
National College for Teaching & Leadership
June 15, 1989

Credential ID TRN 8835051

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Tags: Edtech, Leadership, Management

Voluntary Youth Leadership
London Borough of Bromley
January 06, 1982
All children have potential leadership skills which can be developed and enhanced. Communication skill is one of the most important leadership traits a child needs to have. Sadly it is also one of the most feared social activities among children and one which continues well into their adolescence and adulthood. Young Leader's Platform has embarked on a goal to develop outgoing and motivated children, who can organize and present ideas logically and convincingly to a large audience. Children enjoy being part of the group, engaging in different activities that cross them over from being shy and embarrassed to becoming confident and outgoing.

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Tags: Management, Leadership, Edtech

13 Influencer Awards
100 B2B Thought Leaders and Influencers You Should Follow in 2021
Thinkers360
January 29, 2021
Here’s our list of 100 B2B Thought Leaders and Influencers that you should follow in 2021. The list is compiled from opt-in members of Thinkers360 who have contributed and shared their thought leadership content on our platform and among our community – whose members have over 25M followers on social media combined. We’ve also indicated the Thinkers360 thought leadership leaderboards these individuals feature most prominently within. Congratulations to all our thought leaders and experts who participated!

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Tags: Social

Top 50 Global Thought Leaders and Influencers on Mobility (January 2021)
Thinkers360
January 11, 2021
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on Mobility for January 2021. Congratulations to all our thought leaders and experts who participated!

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Tags: Mobility

Top 50 Global Thought Leaders and Influencers on Cryptocurrency
Thinkers360
December 31, 2020
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on Cryptocurrency for December 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Cryptocurrency

The Year’s Most Popular Articles from Thinkers360 Thought Leaders
Thinkers360
December 24, 2020
We’ve searched the Thinkers360 Member Blog to pick out the year’s most popular articles on business, technology and sustainability from Thinkers360 thought leaders. Here’s our picks with direct links to the articles as well as to the author’s thought leadership profiles and portfolios on Thinkers360!

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Tags: Autonomous Vehicles

1st in Top 50 Global Thought Leaders and Influencers on Customer Experience
Thinkers360
December 19, 2020
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on Customer Experience for November 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Customer Experience

Top 50 Global Thought Leaders and Influencers on GovTech (December 2020)
Thinkers360
December 12, 2020
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on GovTech for December 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Govtech

13th in Top 50 Global Thought Leaders and Influencers on FinTech (November 2020)
Thinkers360
November 28, 2020
13th in the Top 50 Global Thought Leaders and Influencers on FinTech (November 2020)
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on FinTech for November 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Fintech

Who’s Who in Future of Work? | Onalytica | Clelia Arci
Onalytica
November 19, 2020
Onalytica has been creating Top 100 Influencer lists for the past
10 years, connecting brands with influencer communities. The
marketplace is now looking to understand who is influential beyond
Twitter social amplifiers. Over recent years there have been more and
more companies producing lists based on Twitter followers. We want
to break away from that.

The world of work is transforming quickly, and we all need to
become true agents of change if we want to build a brighter
future for ourselves and future generations. This requires us to
think beyond the technological advances in AI, IoT, cloud and
cybersecurity that change the way we work and consider the human
factor. How do organizations build for “work anywhere” operating
models of a remote workforce while laying the foundation for a
hybrid future? We must examine our entire approach to digital
transformation and human resources transformation, which means
re-evaluating leadership skills, reinvesting in employee experience
and employee engagement, and re-prioritizing diversity and
inclusion in the workplace.

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Tags: Future of Work

Karl Smith named No 1 in Top 50 Global Thought Leaders and Influencers on Customer Experience (November 2020)
Thinkers360
November 19, 2020
Here’s the Thinkers360 leaderboard for our top 50 global thought leaders and influencers on Customer Experience for November 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Customer Experience

The Awards Magazine, Top 100 Global Thought Leaders and Influencers to Follow in 2020
https://www.theawardsmagazine.com/
October 24, 2020
Here is the list of top 100 Global Thought Leaders and Influencers to follow on Social Media who have made great impact in many industries and society. Follow and work with these top 100 global thought leaders to make your business/ life better. More than just a list, the influencers and thought leaders mentioned here are trending on social media for their work, knowledge shared among the audience.

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Tags: Leadership

Top 50 Global Thought Leaders and Influencers on 5G (August 2020)
Thinkers360
August 17, 2020
Here’s the Thinkers360 leaderboard for the top 50 global thought leaders and influencers on 5G for August 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: 5G

Top 50 Global Thought Leaders and Influencers on Digital Disruption (July 2020)
Thinkers360
July 17, 2020
Here’s the Thinkers360 leaderboard for the top 50 global thought leaders and influencers on Digital Disruption for July 2020. Congratulations to all our thought leaders and experts who participated!

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Tags: Digital Disruption

Ranked 4th of IoT People in #London
IoT People in London
December 01, 2016

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Tags: Digital Transformation, IoT, Retail

7 IP Assets
ThingCoin as a SAFT release schedule now in tranche 1
UbiNET Inc.
October 20, 2019
UbiNET Inc. has decided to offer the ThingCoin as a SAFT (simple agreement for future tokens) Token as such we are expecting the early release of 10,000,000 tokens to be focused on gamification while 70,000,000 will be released according to the following schedule.

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Tags: Cryptocurrency, Digital Transformation, IoT

Ways of Working Business Agility and Rapid Innovation service offerings proposal for Partner Role | Karl Smith Business Agility Blog
Ways of Working Proposal for Consulting Firms
October 16, 2019
The business plan involves specific business lines, being: Business Agility and Rapid Innovation Offerings
Opportunities
Business Agility is the ability of an organization to consistently deliver value to customers in a constantly
changing market every 90 days. It is the ability to hear the customer voice, respond to that voice and rapidly deliver
incremental value to that customer forever.
The Business Agility proposition will involve cutting edge methodology that will provide extraordinary levels of Business
control and value realisation, saving corporations significant costs, refocusing on work that adds value to the Business and
establishing flexible working practices as the norm.

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Tags: Digital Transformation, Innovation, Future of Work

#UbiNET twin #AI #Blockchain with mutating #security #algorithm | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
May 29, 2018
UbiNET platform architecture is built on two key components;

a twin blockchain written in an AI codebase called Ubi developed specifically for UbiNET
a mutating security algorithm derived from the unique platform functional architecture

By interlinking the security algorithm derived from every transaction only the next ordered AI blockchain knows what the structure of an acceptable contract is.

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Tags: AI, Blockchain, IoT

UbiNET twin AI #Blockchain with mutating security algorithm
Import from wordpress feed
May 23, 2018
UbiNET platform architecture is built on two key components;

a twin blockchain written in an AI codebase called UBI (originally based on Prolog with attributes of .NET) developed specifically for UbiNET
a mutating security algorithm derived from the unique platform functional architecture

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Tags: AI, Blockchain, IoT

UbiNET Smart Living Platform Use Cases
UbiNET Inc.
May 23, 2018
The UbiNET platform is a unified framework that considers all aspects of future living and is intended to deliver solutions that move humanity on from dealing with mundane transactional activities into Smart Living where these transactions are hidden behind the scenes. The system provides absolute identity of everything, absolute ownership and absolute value.

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Tags: Digital Transformation, Emerging Technology, IoT

Innova8 by permission at Wipro Digital | Paradigm Interactions Inc
Paradigm Interactions Innova8™ by permission at Wipro Digital
March 04, 2013
A unique innovation technique that mashes service design, the design process, counterintelligence techniques, human-centered design techniques, clients, customers and creative people together.

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Tags: Digital Transformation, Startups, Future of Work

Innova8 used by permission at Accenture | Paradigm Interactions Inc.
Paradigm Interactions Innova8™ by permission at Accenture
February 06, 2012
A unique innovation technique that mashes counterintelligence techniques, human-centered design techniques, clients, customers and creative people together. Used to relaunch Accenture Financial Services as Innovator.

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Tags: Digital Transformation, Innovation, Fintech

1 Journal Publication
The changing face of HCI - Contextual User Research | Interfaces 68
BCS | British HCI Group
October 16, 2006
Recent collaborations into physiological studies such as ergonomics have greatly assisted the development of HCI and given a higher profile to considerations of context. Contextual usability, like its precursors contextual design (Beyer & Holtzblatt, 1998), and specifically contextual enquiry, aims to inform and evoke questions regarding real world and holistic data acquisition and their influence and shaping of the results of human-focused research.

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Tags: Customer Experience, Digital Transformation, Change Management

1 Keynote
Program Chair
UCD2013 Conference
November 08, 2013

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Tags: Customer Experience, Digital Transformation, Emerging Technology

13 Media Interviews
The Agile Confessional - Episode 14, Karl Smith
The Agile Confessional
February 20, 2021
Karl has been a consultant and innovator in Business Transformation and Human Centred Design since 1989 and in Agile since 2004 involved in supporting both business and technology in the adoption of Customer Centricity and Agility. His recent focus has been on combining HCD and Agile in Enterprise Agile Portfolio management as an extension of SAFe. He has worked globally and loves to travel and meet new people as his focus has always been people.

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Tags: Agile

Agile transformation: Faster, smarter and responsive marketing
iResearch Services
December 03, 2020
Teaser - We are thrilled to be in a conversation with Karl on ‘Agile transformation: Faster, smarter and responsive marketing.’

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Tags: Agile

Karl Smith, Polymath, Influencer, Authority UX, UI, AI, IoT & Founder Human-Centered Design Society
Citiesabc / Dinis Guarda
November 28, 2020
Karl Smith, Polymath, Influencer, Authority UX, UI, AI, IoT & Founder Human-Centered Design Society, is the new guest in this Dinis Guarda citiesabc openbusinesscouncil YouTube Podcast series.

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Tags: Agile, Customer Experience, Fintech

Imagine If The Way We Now Live Became Redundant
Fail Faster | Spotify
August 26, 2020
Ari Abraham talks to Karl Smith, a consultant, and innovator who has said in the past "My desire was not to build things that humans already do but to find out how technology could evolve our human experience." Ari and Karl dig into some of his wins, his fails, and the adventure of having a storied history of projects all centered around the human experience.

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Tags: Customer Experience, Digital Transformation, IoT

Huawei Now: Innovation Day Highlights
Huawei Now, Huawei
November 15, 2019
Huawei Innovation Day in Paris was a huge success, so we decided to put together a selection of highlights from the event. Author and global thought leader Elise Quevedo interacted with strategists, KOLs and engineers to get their expert opinions on innovation and Huawei’s principle of “In Europe, For Europe”, including Huawei France Corporate Communications Manager Steeve Bourdon, Digital Transformation Strategist & Co-founder of Digitalizuj.Me Vladimir Vulic, Paradigm Interactions CEO Karl Smith and Lead Engineer and Co-founder of DIVE Medical Marta Ortin Obon. Attendees were asked what innovation is all about and what the most important factors are. The overwhelming feeling was a sense that innovation focuses on technology of the future and that by innovating together for a digital Europe, we can build bonds not barriers.

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Tags: Digital Transformation, Digital Disruption, Innovation

Karl Smith from Paradigm Interactions
Digit.Fyi
June 22, 2018
Karl Smith CEO and Founder of Paradigm Interactions Inc. speaking about the evolution of digital leadership and how it is moving away from a 'me' culture to a 'we' culture.

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Tags: Digital Transformation, HR, Future of Work

#STInsights on Scaling Digital Innovations | CDO Straight Talk @CDOStraightTalk
Twitter Event HCL #STInsights on Scaling Digital Innovation
April 20, 2018
Organizations need to take a leap into the digital age, by rethinking business processes, technologies, structures and products, at scale – by redefining their value proposition, business model and business architecture .

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Tags: Digital Transformation, Innovation, Change Management

Opinions and Impressions from UBBF2017
Ultra Broadband Forum, Huawei
October 08, 2017
Social influencers from around the world attended the Ultra-Broadband Forum (UBBF 2017). What were their impressions of the event?

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Tags: AI, Future of Work, 5G

028: UX, IoT, and Blockchain with CEO Karl Smith of Paradigm Interactions Inc.
Tech Leaders Today with Cassie Crossley
May 24, 2017
Karl Smith is an inventor of open network IoT3 UbiNET which he has patented and a holistic transformation consultant more involved with how humans have to deal with technology than the technology itself. Karl Smith is also former Global Head of Mobility User Experience at Accenture and Partner (founder), Global Head of Digital Design at Wipro Digital, current Chairman of the Human Centered Design Society and has relaunched or launched Design as a USP in several global enterprises.

Karl has always been fascinated by how technology can augment the lives of humans, his desire was not to build things that humans already do but to find out how technology could evolve all human experience. He is still looking for the Gene Roddenberry future today where humanity pulls together and projects all of us the next stage of evolution. Transformation is at core of this evolution; he’s highly engaged in Ubiquity or the IoT as it is a gateway point.

At heart, Karl is an inquisitive person, unashamed of failure provided he learns and by learning continues to discover unexpected solutions and delightful experiences for clients and users alike.

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Tags: Blockchain, Customer Experience, IoT

UCD16 - Interview with Karl Smith
UCD UK Conferences
December 19, 2016
Founder of UCD UK Conferences talks about the conference

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Tags: AI, Customer Experience, Digital Transformation

20 questions about the life and experience of #KarlSmith
Beament Leslie Thomas
December 12, 2016
This edition of 20 Questions is with Karl Smith; CEO of Paradigm Interactions and an acknowledged leader in the field of Human Centred Design, User Experience and Usability. He has been honored with a Fellowship by the British Computer Society. He is also the Founder of several organizations including UCD UK Conferences and the Human Centered Design Society.

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Tags: Customer Experience, Future of Work, Customer Loyalty

Karl Smith talks User Centered Design - Interview - #UCD15
UCD UK Conferences
March 01, 2015
"The drive for adoption of User Centred Design is coming from business", the conference facilitates people to develop the skills "needed to change the way the world works". The Goldilocks of Conferences, UCD is a unique User-Centred Design conference in London.

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Tags: Customer Experience, Digital Transformation, Leadership

Karl Smith - #UCD14
FutureheadsDigital
October 09, 2014
FutureheadsUX interviewed Karl Smith of Wipro Digital ahead of London conference #UCD14, a professional event all about user centred design.

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Tags: Customer Experience, Digital Transformation, Digital Disruption

7 Panels
Has Agile Populism killed Agile?
Agile20Reflect Festival
February 03, 2021
Agile is now a commodity amongst the general business population does that mean it should freefall, how should we move forward and do we have a common meaning and focus?

A look at the current state of Agile and its Commoditization as a live workshop and conversation.

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Tags: Agile, Business Strategy, Digital Disruption

Blockchain Friend or Foe | MIPIM, London
MIPIM World Blog
October 17, 2018
Is Blockchain the new Doomsday Book, will it make every property unique and will that fundamentally change the property business? Will Blockchain aid the secondary data economy around property or create brand new new opportunities?

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Tags: Blockchain, Digital Transformation, Proptech

#STInsights on Scaling Digital Innovations
Twitter / STinsights
April 20, 2018
Organizations need to take a leap into the digital age, by rethinking business processes, technologies, structures and products, at scale – by redefining their value proposition, business model and business architecture .

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Tags: Digital Transformation, Innovation, Future of Work

Technology: Why there’s no longer an off switch
Harvey Nash Group
April 11, 2018
Join some of the most Technology driven people for evenings of debate, thought leadership and opinion; as well as hearing the headlines results of the recent Harvey Nash Technology Survey.

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Tags: Change Management, Digital Disruption, Digital Transformation

The Treachery of the News (Fake News)
House of Lords
November 23, 2017
Professor the Lord Laird of Artigarvan FRSA FCIPR, The treachery of news, Panel Presentations and Discussion

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Tags: Digital Transformation, Social, Leadership

IoT Design Principles
UCD2016 Conference, Being Human 
October 14, 2016
At this year’s UCD Conference, we’ll be exploring the philosophical tension between humanity and science in post-digital, networked civilizations; what does it mean to be human in our new global digital community, and how do we design for our evolving species?

We’ll be hearing from the people who are bringing tomorrow to life – and bringing life to tomorrow – though the Internet of things, ambient intelligence, big data, sympathetic machines, hyper personalisation, social science, robotics, new applications for simulated worlds, virtual reality, service design, artificial intelligence, gaming, cryptocurrency, human behaviour analysis, computer vision, security, automation, simulated worlds, digital content and engagement, machine learning, biohacking, and the future of defense, flight, energy, social good, civil disobedience, cities, media, cars, commerce, health, finance, the global poor…

Come and meet scientists, technologists, and philosophers; and also designers, disruptors, and activists. Talk to people who are inventing new ways for technology to fill the gaps in our world; people who create digital solutions (and – yes – robots) to provide services that the infrastructure of our society is unable to provide.

Beyond the debate about the rise of the machines vs. the fall of humanity, be prepared to confront your own digital behavior – there’s no reward without risk at UCD! – and to come away with a new sense of awe and insight into the high-stakes game of designing technology for humanity.

Join the agitators, the innovators, and the rule breakers at #UCD16.

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Tags: Digital Transformation, Emerging Technology, IoT

Takeaways from IoT in Retail Pioneers & Early Adopters 
IoT in Retail
September 22, 2016

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Tags: Digital Transformation, Emerging Technology, IoT

1 Patent Pending
#Open #Networking #Ecosystem #Protocol #Patent | Karl Smith UX CX Agility AI IoT Leadership Blog
Paradigm Interactions Inc
October 28, 2017
While everyone else has been focused on selling the dream of ubiquity Paradigm Interactions Inc. has been working on a protocol to make it a reality. In essence the protocol is about;

A method of defining an organic or inorganic items right to access local networks, be found, used and to record its lifecycle to a distributed linear data system.

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Tags: AI, Blockchain, IoT

21 Podcasts
Agile World 20 talking about Fiesta Forever with our hosts Sabrina Bruce and Karl Smith
Agile World / Agile20Reflect Festival
February 22, 2021
Yesterday Agile World our hosts Sabrina C E Bruce and Karl Smith start the session with a blooper where Sabrina cant get her words out.

Our hosts discuss the HUGE event on the 28th February 4pm GMT time Fiesta Forever.
Come and join the team in our celebrations of what has been achieved https://www.meetup.com/agile20reflect-meetup-group/events/276271075/

We also discussed some of our hosts upcoming events as well.

One is tonight called FAR hosted by Sabrina and Cynthia Kahn, PMP, CSM and their good friend Shelby Wilson supporting https://www.meetup.com/agile20reflect-meetup-group/events/275985356/
Catching up on other news around the world and festival.

Come and join us
Spotify https://open.spotify.com/show/1aMY1R5ct7EqrehR4aZUat
Apple https://podcasts.apple.com/gb/podcast/agile-world/id1553727032
Google https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80Y2FmNDhmYy9wb2RjYXN0L3Jzcw==
Breaker https://www.breaker.audio/agile-world
Radio Public https://radiopublic.com/agile-world-WPNL9j

#Agile #AgileManifesto20thAnniversary #manifiesto #MyAgile20Reflec#Agile20ReflectFestival #Agile20ReflectEvent #MyAgile20Reflect #Agile20ReflectSpeaker #myagile20reflect #MyAgileHero #Agile20Reflect #eventstreaming #festivales #AgileManifesto #AgileEvents #Agile #AgileManifesto20thAnniversary

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Tags: Agile, Business Strategy, Change Management

UID 0 Episode 1 with Cris Finniss and Karl Smith
UID 0 / Anchor
February 22, 2021
Good experiences Duolingo leaderboard, Liverpool Football Club, Bad Experience with the internet, Star Trek communications, polarisation through social media and politics, checking in anywhere across the world and the Tin opener saga.

Living through the pandemic and having the guide rails to live in the moment and keeping going.

UID 0 is the SuperUser account in most technology systems. This show is about what's good and bad in our experience. It is presented by Cris Finniss the drummer and songwriter from StoneGhost and Karl Smith a UX and CX founder practitioner and Agilist.

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Tags: Customer Experience, Health and Wellness, Mental Health

Agile World 19 Agile Fashion Management and Agile Coaching with Sabrina C E Bruce and Karl Smith
Agile World / Agile20Reflect Festival
February 20, 2021
Last nights Agile World our hosts Sabrina C E Bruce and Karl Smith discussed the fantastic and fabulous Agile fashion event on Friday night as well as a live walk through some amazing events in the calendar coming up this week.

#Agile20ReflectFestival​ #Agile20ReflectEvent​ #myAgile20Reflect​ #Agile20ReflectSpeaker​ #MyAgileHero​ #Agile​ #agileworld​ #Agile20Reflect​ #eventstreaming​ #festivales​ #freeonevnt​ #manifiesto​ #myagile20reflect​ #AgileManifesto​ #AgileEvents​#Agile​
#AgileManifesto20thAnniversary​

We also have a podcast
Breaker - https://www.breaker.audio/agile-world​
Spotify - https://open.spotify.com/show/1aMY1R5...​
Radio Public - https://radiopublic.com/agile-world-W...​
Google - https://www.google.com/podcasts?feed=...​

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Tags: Agile, Business Strategy, Change Management

Agile World 18 Agile Myths from the Agile20Reflect Festival with Sabrina C E Bruce and Karl Smith
Agile World / Agile20Reflect Festival
February 19, 2021
Todays Agile World our hosts Sabrina C E Bruce and Karl Smith talk through some of the common Agile Myths, with various humorous and insightful descriptions

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Tags: Agile, Business Strategy, Change Management

Agile World 17 with Giles Lindsay as a guest talking about his huge event, The Agile Confessional Podcast and a new book
Agile World / Agile20Reflect Festival
February 18, 2021
Todays Agile World our hosts Sabrina C E Bruce and Karl Smith has the please and a laugh with their guest and good friend of the The Agile20Reflect Festival Giles Lindsay FIAP FBCS FCMI. Giles Lindsay FIAP FBCS FCMI has been hosting the most amazing events including the popular event The Agile Confessional Podcast

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Tags: Agile, Business Strategy, Change Management

Agile World 16 on meetup crashing, celebrating our amazing donors and the Agile20Reflect Red Team Event
Agile World / Agile20Reflect Festival
February 17, 2021
Tonights Agile World was a interesting discussion with our hosts Sabrina C E Bruce and Karl Smith. - Meet-up crashing last night - Celebrating our amazing donors and how much the donations have helped the The Agile20Reflect

Festival - Red Team's amazing event last night with Craig Cockburn, Richard Cornelius, Yusuf Dean and Karl Smith and that they will be running a second event in a workshop fashion.

Gooooooooooo Red Team. New Red Team event to be added to Festival Calendar soon

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Tags: Agile, Business Strategy

Agile World 15 at The Agile20Reflect Festival
Agile World
February 16, 2021
Todays Agile World our hosts Sabrina C E Bruce and Karl Smith had the wonderful guests Grace Johnson, Corrinne Mary Mtumbuka and Hasmukh Chudasama who are some of the Agile20Reflect Festivals African Ambassadors.

We discuss the amazing events they have gone to and the amazing events they are hosting.

Also don't forget the amazing RED event this evening.

Sign up now 7PM GMT TONIGHT https://www.meetup.com/agile20reflect-meetup-group/events/276011900/

More women in Leadership roles in Agile https://www.meetup.com/nairobi-business-transformation-meetup-group/events/275720178/

The agile Journey of a project manager https://www.meetup.com/nairobi-business-transformation-meetup-group/events/276064147/

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Tags: Social, Agile, Public Relations

Agile World 14 at The Agile20Reflect Festival
Agile World
February 15, 2021
So last nights Agile world was a little different as our hosts Karl Smith and Sabrina C E Bruce has a few questions around Agile Coaching from our views .

One question was "what events being hosted by The Agile20Reflect Festival would you recommend going to if you would like to move into Agile coaching. Take a look and see what our hosts and in house agile coaches recommend.

#Agile20ReflectFestival #Agile20ReflectEvent #MyAgile20Reflect #Agile20ReflectSpeaker #MyAgileHero #Agile20Reflect #eventstreaming #festivales #freeonevnt #manifiesto #agileteam #AgileManifesto #AgileEvents #Agile #AgileManifesto20thAnniversary

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Tags: Social, Agile, Public Relations

Agile World 13
Agile World
February 13, 2021
Day 13 of Agile world and todays hosts Sabrina C E Bruce and Karl Smith invited guests Scott ️️ Seivwright and his wonderful wife to celebrate The Agile20Reflect Festival and #love on Valentines day.

The team also discussed the The Festival’s Your Agile Story Reflection Survey. We don't just celebrate #Agile we all work in Agile as #Agilits

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Tags: Agile, Public Relations, Social

Agile World 12
Agile World
February 12, 2021
Day 12 of Agile World and our hosts Karl Smith and Sabrina C E Bruce have a discussion about the The Agile20Reflect Festival closing event on the 28th February 4.00pm GMT as well as how amazing our Agile 20 Reflect Ambassadors are, Agile20Reflect has over 85 World Wide Ambassadors supporting our festival. Today we would like to celebrate their amazing work and contribution.

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Tags: Agile, Public Relations, Social

Agile World 11
Agile World
February 11, 2021
Day 11 of Agile World and our hosts Sabrina C E Bruce and Karl Smith had a catch-up and a drink with their fellow trustees Sathpal Singh and Yusuf Dean. This week has been a big and exciting week for all discussing all the amazing events so far and yesterdays 20th anniversary of the agile manifesto. Lots a laughs and fun and great friendships. If you would like to join us one night drop message in the comments below or direct message our hosts.

#Agile20ReflectFestival​ #Agile20ReflectEvent​ #MyAgile20Reflect​ #Agile20ReflectSpeaker​ #MyAgileHero​ #Agile20Reflect​ #eventstreaming​ #festivales​ #freeonevnt​ #manifiesto​ #AgileManifesto​ #AgileEvents​ #Agile​ #AgileManifesto20thAnniversary

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Tags: Agile, Public Relations, Social

Agile World 10
Agile World
February 10, 2021
Day 10 of Agile World and it was a big start for the day ready to celebrate the 20th Anniversary of the Agile manifesto. Our hosts Sabrina C E Bruce and Karl Smith where also excited about interviewing the South American team Sandra Mejía J., SA, MBA, Ing. Alexis Hidalgo Gallardo Alexandra Oporto d'Ugard Jorge Ulsen Rivas. It was a pleasure and an amazing opportunity to have this team on tonight's show. Facilitating and coordination over 200 events in South America.

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Tags: Agile, Public Relations, Social

Agile World 9
Agile World
February 09, 2021
In tonight's Agile World host Sabrina C E Bruce and Karl Smith talk through some past events some future events and some technical issues with the Festival Calendar, also a shout out for playlist topics for the Agile20Reflect Festival Archive

And Sabrina C E Bruce shows her art work from todays course with Stuart Young on "Visual Thinking" #Agile20ReflectFestival #Agile20ReflectEvent #MyAgile20Reflect #Agile20ReflectSpeaker #MyAgileHero #Agile20Reflect #eventstreaming #festivales #freeonevnt #manifiesto

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Tags: Agile, Public Relations, Social

Agile World 8
Agile World
February 08, 2021
In tonight's Agile World host Sabrina C E Bruce and Karl Smith talk through some of the amazing events including - Strategy Visualisation by Craig Cockburn - Retrospective Radar by Anthony Coppedge And Sabrina C E Bruce shows her art work from todays course with Stuart Young on "Visual Thinking" #Agile20ReflectFestival #Agile20ReflectEvent #MyAgile20Reflect #Agile20ReflectSpeaker #MyAgileHero #Agile20Reflect #eventstreaming #festivales #freeonevnt #manifiesto Sabrina C E Bruce Karl Smith Craig Cockburn Anthony Coppedge

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Tags: Agile, Public Relations, Social

Agile World 7
Agile World
February 07, 2021
Today here in Agile World hosts Karl Smith and Sabrina C E Bruce invited the lovely Shelby Wilson and Haroon Khalil to run through the Mentimeter used in the The Agile20Reflect Festival opening event on the 31st January.

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Tags: Agile, Public Relations, Social

Agile World 6
Agile World
February 06, 2021
Happy weekend everyone its day 6 of the The Agile20Reflect Festival which mean its the 6th Agile World catch-up with your hosts Sabrina C E Bruce and Karl Smith. Todays video they had Melanie Antwi-Kusi Pabifio join us today who has been attending some of the amazing events as a participant.

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Agile World 5
Agile World
February 05, 2021
Tonight’s episode of Agile world with Sabrina C E Bruce and Karl Smith were joined by their team members Sathpal Singh and Anurag Shrivastava a HUGE thank you again to Anurag Shrivastava joining us so late from India. Great discussion around all the hot topics this week at the #Agile20ReflectFestival​ and also the mazing events we are all looking forward to this weekend.

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Tags: Agile, Public Relations, Social

Agile World 4
Agile World
February 04, 2021
Tonight’s episode of Agile world with Sabrina C E Bruce and Karl Smith have Shelby Wilson as a guest. Covering several event from the 3rd of Feb plus inputs from the audience like this quote from Lynoure Braakman

I think Agile exists the way clouds exist: Always in change, always in motion, formed by the environment around.

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Tags: Agile, Public Relations, Social

Agile World 3
Agile World
February 03, 2021
Tonight’s episode of Agile world with Sabrina C E Bruce and Karl Smith have Scott Seivwright as a guest.

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Tags: Agile, Public Relations, Social

Agile World 2
Agile World
February 02, 2021
Tonight’s episode of Agile World with Sabrina C E Bruce and Karl Smith have the wonderful Carol Dekkers who is hosting every Wednesday for the Heart Of Agile Coffee Corner with outside broadcasting from Scott Seivwright. Check out the link below to view this show.

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Agile World 1
https://open.spotify.com/episode/6QXj7xIpgxbKLUBS4TtMnG?si=Q4xWrOJ-RmiOQhO_rqqydw
February 01, 2021
Agile World is a daily review of the Agile20Reflect Festival, hosted by Sabrina C E Bruce and Karl Smith. It’s a chance to look BACK and look FORWARD at the Global Festival. If you want to be on the show add a note to the comments and how to contact you and we will get you on the show.

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Tags: Agile, Public Relations, Social

1 Speaker Bureau Membership
Karl Smith Managing Partner of Paradigm Interactions Inc. Speaker on TED
TED
July 29, 2020
Areas of expertise
5G, Advanced Analytics, Agile, Agile Mindset, Artificial Intelligence, Blockchain, Business Agility, Customer Experience, Customer Loyalty, Data Architecture, Digital Disruption, Digital Transformation, Edtech, Fintech, Govtech, HR Transformation, IoT, Leadership, Lean Agile Leadership, Lean Startup, Mergers and Acquisitions, Mobility, Organizational Agility, Predictive Analytics, Proptech, Smart Living, User Experience, Ways of Working

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Tags: Customer Experience, Digital Transformation, Leadership

20 Speaking Engagements
Scaled Organizational Agility is the Future of Work @ 2:00 pm - 3:30 pm GMT
The Agile20Reflect Festival
February 26, 2021
New Ways of Working Programmes are now quite common in major organisations, this talk and conversation is intended to offer a holistic approach to WoW. It is imperative to be holistic in establishing new ways of working as boundaries to old ways of working in portfolio management, finance, ITIL and HR can very quickly become an impediment to transformation if they are not considered as part of it.

Scaled Organizational Agility is the Future of Work is a talk and discussion with Karl Smith regarding Agile Transformation.

Karl Smith is an Agile Consultant #FBCS involved in CIO Advisory, Strategy & Implementation for the adoption of Organizational Agility, he is currently ranked 1st in B2B Agile Thought Leadership and Influencer on Thinkers360 and is the author of two books Designing for Human Experience and A short guide to Agile Transformation due out in January 2021.

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Tags: Agile, Business Strategy, Future of Work

Red Teaming Agile20Reflect and the positive power of contrarian thinking
Agile20Reflect Festival
February 16, 2021
A look at how the Red Team of Agile20Reflect used a variety of approaches to look at how the festival was shaping up and head off problems before they occurred. Thinking ahead proving more useful over reacting after it has already happened.

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Tags: Agile, Business Strategy, Digital Disruption

Why are so Many Agile Coaches Dyslexic?
Meetup / Agile20Reflect Festival
February 06, 2021
Why are so many Agile Coaches Dyslexic?
What is it about Agile that helps Dyslexics Thrive!
What superpowers does Agile release!
When we all got together to decide to set up the Agile2oReflect festival we quickly found out that a sizeable number of agile enthusiasts were dyslexic. It was remarkable! Even within the Festivals Trustees there are 4 of us. So this is a call out to drop your Dyslexia shame and come and explore the superpowers that you have!

This an open event for Agile practitioners with Dyslexia to come and share their experiences.

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Tags: Agile, Digital Disruption, Health and Wellness

Agile20Reflect Opening Party
Agile20Reflect Festival
January 31, 2021
Everyone is welcome to this….

This is the fun of the Opening Ceremony of The Agile20Reflect Festival

Meet the team and hear about the events that will be coming up in the festival

We will do a regional review and a review of some of the key communities, speakers and events that have been involved

and we shall hear from many of the great speakers

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Tags: Agile, Public Relations, Social

Agile Fashion management and sustainability
Slow Innovation Brands / Agile20Reflect Festival
January 12, 2021
On this session, we will focus on common challenges that fashion businesses meet and discuss Agile approaches that can contribute to fashion brand management. Agile philosophy is employed by the biggest corporations, leading startups and successful individuals and is the way of thinking and living that help people and organizations work better, easier and faster. Let’s unite together for a mastermind to help the fashion industry sustain!

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Tags: Agile, Lean Startup, Startups

Trajectory of the IoT
IOT-EDI (Internet of Things)
June 05, 2019
What is the trajectory of IoT? Karl's talk will be about UbiNET; a next generation intergraded IoT platform that won't be deployed until 2030. He will discuss how challenges relating to adoption and scalability will need to be resolved before the next evolution of the Internet of Things. can become a reality.

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Tags: Digital Transformation, Emerging Technology, IoT

AgileFest
Crunchbase
February 12, 2019
Royal Bank of Scotland Conference, London, England, United Kingdom

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Tags: Customer Experience, Future of Work, Agile

DIGIT Leader 2018, Scotland’s Annual IT & Digital Summit | The role of DevOps in business transformation
Digit.Fyi
November 28, 2018
The role of DevOps in business transformation
– Why DevOps: core principles and where they can help
– Next generation of DevOps; customer, business, finance, change, IT
– Vertical slicing; an enterprise enabler
– Transformation; hearts and minds with skills and delivery

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Tags: Agile, Digital Transformation, Future of Work

Digital Transformation 2017 | Digital Transformation is about People
Digit.Fyi
October 28, 2017
Understand the relationship between , culture, people & process

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Tags: Digital Transformation, Future of Work, Agile

Open Network Internet of Things IoT3 #UbiNET in 2016 by Karl Smith
UCD16 | YouTube
October 14, 2016
It's really important to understand the #KingsNewClothes of Technology the #IoT. A description of what the IoT will be when it exists by Karl Smith part of the IoT Design Principals talk with Thom Heslop and Karen Smith.

This talk discusses the bases of a US Patent for an Open Networking Ecosystem Protocol conceived by Karl Smith and patented by Paradigm Interactions in 2016. Effectively this is an #IoT3 or http://ubi-net.us/ #UbiNET of all #IoA secured with #blockchain through an information schema and business ecosystem defined by #KarlSmith

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Tags: Customer Experience, Digital Transformation, IoT

SXSW Interactive 2016 - Cognition Clash in the Internet of Things - Karl Smith and Thom Heslop
SXSW16, Ruth Mills
June 16, 2016
A video of Karl Smith and Thom Heslop's talk - "Cognition Clash in the Internet of Things" - which I filmed at SXSW Interactive in Austin, Texas, on Sunday 13th March 2016.

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Tags: Digital Disruption, Emerging Technology, IoT

#Cognition #Clash in The #Internet of #Things | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
March 13, 2016
The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited by associated experiences that gel human behaviour and machine interfaces through, touch, mouse and keyboard. The usage of sight, voice and thought create new complexities and risks which have until recently been the subject of defence technologies, where clear outcomes and prescribed mental models exist. The diversification of these touch points and multi-point human logic models clash and derail human thinking patterns.

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Tags: Autonomous Vehicles, Digital Transformation, IoT

Enabling Client Communications
St Andrews HCI Research Group
February 02, 2016
There is a huge and complex social psychology to managing client engagements effectively. Merely presenting actionable solutions that have valid data to back them up is not enough for clients. They become lost with the simplest of justifications and proof often focusing factors of little importance to the end users. In this talk I will offer some meeting navigation concepts that will enable people to facilitate client meetings, establish and reach defined outcomes and establish clear dialog and interaction methods.

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Tags: Digital Transformation, Emerging Technology, Entrepreneurship

Cognition Clash in The Internet of Things – Designing for Chaos and Crash
UCD2015 Conference
 Humanity in Digital Landscapes: Mind, Cognition & Psychology
October 23, 2015

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Tags: Customer Experience, Digital Transformation, IoT

#SXSW #Submission #Cognition #Clash in The #Internet of #Things | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
August 16, 2015
The Internet of Things is the next great opportunity for commerce to engage with business enterprises. However there is no unified approach to the mental load between physical interaction, mental interaction and digital interaction. This cognitive landscape is inhabited by associated experiences that gel human behaviour and machine interfaces through, touch, mouse and keyboard. The usage of sight, voice and thought create new complexities and risks which have until recently been the subject of defence technologies, where clear outcomes and prescribed mental models exist. The diversification of these touch points and multi-point human logic models clash and derail human thinking patterns.

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Tags: Digital Transformation, IoT, Autonomous Vehicles

 Exploring the challenges and opportunities of globalisation and commoditisation in Enterprise User Experience EUX
UCD2014 Conference
October 25, 2014

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Customer Experience from the CIO Office
Harvey Nash CIO Summit
June 26, 2014
Harvey Nash CIO Summit. This year’s event had a digital theme as speakers discussed data as the battleground between IT and Marketing. Edinburgh, Edinburgh, City of, United Kingdom

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Tags: Customer Experience, Leadership, Future of Work

Why User Experience?
Harvey Nash
April 11, 2013
Invited to give a talk in Manchester by the Harvey Nash Group as part of their CIO survey in 2013

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Tags: Customer Experience, Design Thinking, Digital Transformation

NextGen SCADA Europe
NextGen SCADA Smart Grid, Accenture Connected World
March 21, 2013
HMI & Mobile Workforce: Optimising the human machine interface for a range of devices as data volumes increase and operations staff become increasingly mobile.

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Tags: Digital Transformation, IoT, Mobility

User centred design within investment banking and wealth management
UCD UK Conferences
November 10, 2012
The world of finance and wealth provides unique problems for the UCD practitioner, this short session will describe some of them, how to circumvent them and how UCD can make a critical difference to the projects success.

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Tags: Customer Experience, Digital Disruption, Fintech

1 Steering Committee Membership
Paradigm Interactions creates Decision Point AI
Veriluma
April 16, 2019
After some initial market research and evaluation of the Veriluma product and service offering Paradigm Interactions has created Decision Point AI to simplify the adoption of Veriluma’s unique Augmented Intelligence capability.

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Tags: Big Data, Digital Transformation, Predictive Analytics

2 Trademarks
Decision Point AI Trademark
UK IPO
July 26, 2019
Decision Point AI Trademark

Class 9
AI software; scientific apparatus; research equipment; measuring apparatus; apparatus for recording data; apparatus for processing data; apparatus for transforming data; machine to machine systems relating to deep learning; automation technologies; apparatus for natural language processing; apparatus for neural networks; augmented intelligence software; subjective logic software; conditional logic software; Bayesian probability software; AI software applications; AI integrations software; software to process big data.

Class 35
Business consultancy services; data processing; data analysis, advanced data analytics; descriptive analytics; prescriptive analytics; predictive analytics; business intelligence; management intelligence.

Class 42
Technical consulting services; algorithm design.

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Tags: AI, Predictive Analytics, Legal and IP

Innova8 Trademark | Paradigm Interactions Inc
United States Patent and Trademark Office
May 23, 2018
Word Mark INNOVA8
Goods and Services IC 042. US 100 101. G & S: Innovation consulting services, namely, advising others in the areas of product development. FIRST USE: 20010720. FIRST USE IN COMMERCE: 20010720
Standard Characters Claimed
Mark Drawing Code (4) STANDARD CHARACTER MARK
Serial Number 86681840
Filing Date July 2, 2015
Current Basis 1A
Original Filing Basis 1B
Published for Opposition June 14, 2016
Registration Number 5065342
Registration Date October 18, 2016
Owner (REGISTRANT) Paradigm Interactions Inc. CORPORATION DELAWARE
Type of Mark SERVICE MARK
Register PRINCIPAL
Live/Dead Indicator LIVE

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Tags: Innovation, Entrepreneurship, Legal and IP

30 Videos
UID 0 Episode 1 with Cris Finniss and Karl Smith
UID 0 / YouTube
February 22, 2021
Good experiences Duolingo leaderboard, Liverpool Football Club, Bad Experience with the internet, Star Trek communications, polarisation through social media and politics, checking in anywhere across the world and the Tin opener saga.

Living through the pandemic and having the guide rails to live in the moment and keeping going.

UID 0 is the SuperUser account in most technology systems. This show is about what's good and bad in our experience. It is presented by Cris Finniss the drummer and songwriter from StoneGhost and Karl Smith a UX and CX founder practitioner and Agilist.

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Tags: Customer Experience, Health and Wellness, Mental Health

Agile World 20 with our hosts Sabrina Bruce and Karl Smith
Agile World / Agile20Reflect Festival
February 21, 2021
Yesterday Agile World our hosts Sabrina C E Bruce and Karl Smith start the session with a blooper where Sabrina cant get her words out.

Our hosts discuss the HUGE event on the 28th February 4pm GMT time Fiesta Forever. Come and join the team in our celebrations of what has been achieved

https://www.meetup.com/agile20reflect-meetup-group/events/276271075/

We also discussed some of our hosts up coming events as well. One is tonight called FAR hosted by Sabrina and Cynthia Kahn, PMP, CSM and their good friend Shelby Wilson supporting.

https://www.meetup.com/agile20reflect-meetup-group/events/275985356/
Catching up on other news around the world and festival.

Come and join us.
Breaker - https://www.breaker.audio/agile-world
Spotify - https://open.spotify.com/show/1aMY1R5ct7EqrehR4aZUat
Radio Public - https://radiopublic.com/agile-world-WPNL9j

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Tags: Agile, Business Strategy, Change Management

Agile World 19 Agile Fashion Management and Agile Coaching with Sabrina C E Bruce and Karl Smith
Agile World / Agile20Reflect Festival
February 20, 2021
Last nights Agile World our hosts Sabrina C E Bruce and Karl Smith discussed the fantastic and fabulous Agile fashion event on Friday night as well as a live walk through some amazing events in the calendar coming up this week.

#Agile20ReflectFestival #Agile20ReflectEvent #myAgile20Reflect #Agile20ReflectSpeaker #MyAgileHero #Agile #agileworld #Agile20Reflect #eventstreaming #festivales #freeonevnt #manifiesto #myagile20reflect #AgileManifesto #AgileEvents#Agile
#AgileManifesto20thAnniversary

We also have a pod cast
Breaker - https://www.breaker.audio/agile-world
Spotify - https://open.spotify.com/show/1aMY1R5ct7EqrehR4aZUat
Radio Public - https://radiopublic.com/agile-world-WPNL9j
Google - https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy80Y2FmNDhmYy9wb2RjYXN0L3Jzcw==

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Tags: Agile, Business Strategy, Change Management

Agile World 18 Agile Myths from the Agile20Reflect Festival with Sabrina C E Bruce and Karl Smith
Agile World / Agile20Reflect Festival
February 19, 2021
Todays Agile World our hosts Sabrina C E Bruce and Karl Smith talk through some of the common Agile Myths, with various humorous and insightful descriptions

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Tags: Agile, Business Strategy, Change Management

Agile World 17 with Giles Lindsay as a guest talking about his huge event, The Agile Confessional Podcast and a new book
Agile World / Agile20Reflect Festival
February 18, 2021
Todays Agile World our hosts Sabrina C E Bruce and Karl Smith has the please and a laugh with their guest and good friend of the The Agile20Reflect Festival Giles Lindsay FIAP FBCS FCMI. Giles Lindsay FIAP FBCS FCMI has been hosting the most amazing events including the popular event The Agile Confessional Podcast

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Tags: Agile, Business Strategy, Change Management

Agile World 16 on meetup crashing, celebrating our amazing donors and the Agile20Reflect Red Team Event
Agile World / Agile20Reflect Festival
February 17, 2021
Tonights Agile World was a interesting discussion with our hosts Sabrina C E Bruce and Karl Smith.
- Meet-up crashing last night
- Celebrating our amazing donors and how much the donations have helped the The Agile20Reflect Festival
- Red Team's amazing event last night with Craig Cockburn, Richard Cornelius, Yusuf Dean and Karl Smith and that they will be running a second event in a workshop fashion. Gooooooooooo Red Team.

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Tags: Agile, Business Strategy, Change Management

Agile World 15 with guests Grace Johnson, Corrinne Mary Mtumbuka and Hasmukh Chudasama some of the Agile20Reflect Festivals African Ambassadors
Agile World / Agile20Reflect Festival
February 16, 2021
Todays Agile World our hosts Sabrina C E Bruce and Karl Smith had the wonderful guests Grace Johnson, Corrinne Mary Mtumbuka and Hasmukh Chudasama who are some of the Agile20Reflect Festivals African Ambassadors.

We discuss the amazing events they have gone to and the amazing events they are hosting.

Also don't forget the amazing RED event this evening.

Sign up now 7PM GMT TONIGHT https://www.meetup.com/agile20reflect-meetup-group/events/276011900/

More women in Leadership roles in Agile https://www.meetup.com/nairobi-business-transformation-meetup-group/events/275720178/

The agile Journey of a project manager https://www.meetup.com/nairobi-business-transformation-meetup-group/events/276064147/

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Tags: Agile, Business Strategy, Change Management

Agile World 14 answering a question about moving from a Scrum Master to an Agile Coach with event that will help