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Karl A L Smith

Fractional Consulting Chief Information Officer at Agile World ®

Edinburgh, United Kingdom

Karl Smith is a globally recognised authority in both human centered design, agile and digital transformation. He has focused these skills and knowledgebase of facilitating valuable business and technology optimisations in organisational design, lean portfolio management and market entry or refocus directed towards customer engagements in ecommerce and social media.

Karl has been recognised for his influence and leadership with fellowships by both the BCS and the RSA regularly engaging in peer and client discussions. Further he is a subject matter expert in several areas listed at Thinkers360 and other Thought Leader systems.

He has always been fascinated by how technology can augment the lives of humans;

"My desire was not to build things that humans already do but to find out how technology could evolve our human experience."

Karl is a founder in the field of UX from 1989 taking usability audits to the next level into solutions as user experience consultancy (UX) underwritten by research and Ecosystem Strategies. He launched UX in Accenture and was a cofounder of Wipro Digital a customer centered global consultancy. Founder of Customer Agility Framework https://customeragilityframework.com/ business site Customer Agility https://customeragility.com/

He continues customer centric consultancy as an interim CIO or Director of Transformation through the strategy and implementation of new ways of working including Agile and DevOps. He has evolved Agile Target Operating Models for several global organization in line with his 2021 book A short Guide to Agile Transformation delivering globally. He continues offering this unique capability as his main consultancy service, underwritten by service design, today.

Karl A L Smith is a co-founder of the Agile World 501(c)(3) Public Charity with Sabrina C E Bruce. The voluntary entertainment, media and education ecosystem Agile World https://agile-world.charity/.

He is an avid learner and polymath from school to Ravensbourne College of Art and Design, Middlesex University and later Napier University his knowledge sits across design, engineering, science and the humanities. He is best known for launching new business capabilities or optimizing existing ones and provides consultancy service globally.

Karl A L Smith is a prolific writer in spite of his dyslexia, his blog is widely reposted and syndicated https://karlsmith.info/.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Edinburgh
Speaking Topics: Business Agility, Servant Leadership, Digital Transformation, Service Design, Customer Experience, IoT, User Experience

Speaking Fee $10,000 (In-Person), $2,000 (Virtual)

Karl A L Smith Points
Academic 75
Author 1677
Influencer 448
Speaker 115
Entrepreneur 1340
Total 3655

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Featured Videos

Karl Smith - Future of the Agile Movement
February 02, 2023
Karl Smith, Polymath, Influencer, Authority UX UI, AI, IoT
February 02, 2023
Agility in business Karl A L Smith talks to Engati CX
February 02, 2023

Featured Topics

Business Agility coexisting hierarchy and networks to accelerate business

Business Agility building flexibility into the business DNA, customer and staff engagement and ability to adapt regardless of the situation. Observable through meticulously defining and organizing the structure of companies, creation of unified job titles, and allocate resources (i.e. personnel) to improve efficiency and increase productivity. Supporting the making of strategic decisions with regard to company hierarchy and personnel infrastructure.

Customer value Optimization requires knowledge and insight (data analytics) in the right mix

Machine to machine engagement and interaction is logical and mappable with simple analytics, humans are not. Humans operate as wildcards in complex and often unconnected systems, how can they be understood and facilitated as they move through their engagement lifecycle to optimize value?

Customer Agility Framework ™

The Agile World ® Customer Agility Framework™ is built to be explicit in order to aid adoption and facilitate adaptation for Customer Agility, Enterprise Agility, Divisional Agility, Solutions Agility and Delivery Agility use cases. The panel session will enable participants to both challenge to concepts and participate in the community that will drive innovation around new and better ways of working. The Customer Agility Framework™ will be available for all under a Creative Commons Attribution-ShareAlike 4.0 International Licence by Agile World ® Incorporated 501(c)(3) Philanthropic Public Charity

Outcomes 1: An understanding of how Machine Learning, Neural Networks, and four other AI's, with CSAT, NPS, ESG and PRI can establish the Customer's North Star

Outcomes 2: An understanding of how to structure an organisation, processes and people around Orchestration to ensure transparency and focus of effort for Value

Outcomes 3: Clarity around how the Customer initiates and prioritizes work in organisations, what values and outcomes are derived from such an engagement

Company Information

Company Type: Enterprise
Business Unit: Agile World Inc.
Theatre: Global
Minimum Project Size: $100,000+
Average Hourly Rate: $300+
Number of Employees: 11-50
Company Founded Date: 2006
Media Experience: 30 years
Last Media Training: 09/12/2012
Last Media Interview: 11/15/2022

Areas of Expertise

5G 30.53
Agile 100
AI 31.67
Analytics 30.50
AR/VR 31.31
Autonomous Vehicles 32.14
Big Data 34.49
Blockchain 37.24
Business Continuity 31.86
Business Strategy 40.16
Change Management 51.80
Cloud
CRM 35.81
Cryptocurrency 31.64
Culture 31.79
Customer Experience 55.52
Customer Loyalty 41.93
Cybersecurity 30.08
Design Thinking 33.58
Digital Disruption 37.83
Digital Transformation 46.49
Diversity and Inclusion
EdTech 53.33
Emerging Technology 35.17
Entrepreneurship 33.24
ERP 30.04
FinTech 33.80
Future of Work 55.44
GovTech 33.51
Health and Safety 30.27
Health and Wellness 37.70
HealthTech 30.45
HR 30.97
Innovation 33.67
IoT 36.14
Leadership 33.95
Lean Startup 42.45
Legal and IP 35.63
Management 31.64
Mental Health 32.24
Mergers and Acquisitions 33.06
Mobility 33.89
Predictive Analytics 32.78
PropTech 30.52
Retail 30.80
Risk Management 32.45
Social 50.51
Startups 39.51
Sustainability 31.19
Ecosystems 31.35
Public Relations 39.67
Smart Cities 30.69
DevOps 35.28
Project Management 30.33
Marketing 30.07

Industry Experience

Aerospace & Defense
Automotive
Consumer Products
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Hospitality
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Retail
Telecommunications
Travel & Transportation
Utilities

Publications

4 Academic Awards
MSc Master’s Degree | Interactive Technologies for eCommerce
Napier University
June 23, 2006
Information Management, organisation and management theory & approaches to knowledge management.

Web Design and Development, user-centred approach, site management, marketing and security issues.

Database Systems, DB architecture, analysis and implementation.

Interactive Systems Design, user-centred design, usability paradigms and principles, design envisioning techniques, prototyping techniques and reporting of contexts in interactivity on HCI.

Business Transformation technology and business transformation, socio-technical systems, process mapping and activity theory.

E-Commerce, E Business strategy, ERP, CRM, Ethical/legal and regulatory frameworks, effective e-business systems development and deployment.

Very Large Databases, data warehouses (DataMart), Data Mining, Analytics, Online Analytical Processing (OLAP), web browsers and search engines, optimisation, recovery and backup (resilience and continuity), database connectivity technologies.

Tags: Digital Transformation, Emerging Technology, Change Management

Postgraduate Certificate in Design and Technology Education
Middlesex University
June 16, 1989
Technology has become fundamentally important to art, design and culture and the skills associated with the once-separate creative and technical worlds increasingly overlap. This is a highly practical course with an emphasis on collaboration and experimentation. You will benefit from your lecturers creative, academic and technical expertise, and you'll be encouraged to step out of your comfort zone and tackle something new.

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Tags: Digital Transformation

BA Bachelor’s Degree | Three Dimensional Design
Middlesex University
June 17, 1988
Interdisciplinary course producing a sound knowledge of 2D and 3D practice and workshop skills, including;
• Construction in wood, metal, plastics, ceramics and glass.
• Graphic techniques in computing with Mac2, Quantel Paintbox and CAD.
• Hands-on, creative and innovative design development in both a collaborative and individual approach.
• Responding to a real social situations or client requirement through structured projects.

Tags: Design Thinking, Innovation, Entrepreneurship

Foundation Course in Three Dimensional Design
Ravensbourne College of Design and Communication, Chislehurst
June 13, 1985

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Tags: Customer Experience, Design Thinking, Digital Transformation

4 Advisory Board Memberships
Agile20Reflect Festival
Import from wordpress feed
September 14, 2020
A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

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Tags: Agile, Business Strategy, Leadership

Houston We Have
Houston We Have
October 13, 2019
Houston We Have uses patented augmented intelligence software, data science, and commercial insight to help organisations make better decisions, at speed and without bias.

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Tags: AI, Business Strategy, Customer Experience

Managing Director of Startup Decision Point AI
Market Screener | Veriluma
June 11, 2019
Veriluma establishes UK business unit

Veriluma Limited (ASX: VRI, Veriluma or Company), one of Australia's leading Artificial Intelligence companies providing prescriptive analytics software solutions, is pleased to announce the establishment of a business unit, Decision Point, in the UK.

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Tags: AI, Startups, Predictive Analytics

The Hivemind Network
Crunchbase
October 28, 2017
A network where world class business, technology and design experts and entrepreneurial micro-firms work together

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Tags: Digital Transformation, Future of Work, Agile

2 Analyst Reports
Agile World Public Charity Annual Activity Report 2021
Agile World / Agile World
January 31, 2022
It's now been one full year since Agile World started on the 31st of January 2021. In that time Agile World has become a philanthropic 501(c)(3) Public Charity and Incorporated as a nonprofit in California focused on multilingual free agile entertainment and education resources. The charity is run by volunteers for the benefit of humanity and continues to grow and facilitate people all over the world.

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Tags: Leadership, Future of Work, Agile

Agile World Announces 501(c)(3) Nonprofit Status as Philanthropic Public Charity
PRLog / PRZen
January 05, 2022
Agile world announces 501(c)(3) nonprofit status to enable philanthropic mission. Agile world incorporated provides support to initiatives that create free agile entertainment, educational programs, resources and thought leadership

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Tags: Startups, Future of Work, Agile

276 Article/Blogs
No framework, no consultancy – wie agile Transformationen wirklich funktionieren
Import from wordpress feed 2
February 09, 2024
Agile World distributed by the Agile World Broadcast Network
The post No framework, no consultancy – wie agile Transformationen wirklich funktionieren appeared first on Agile World ® News.

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Tags: Agile

Bayesian Network AI Medical Diagnostic Tricorder
Karl A L Smith
January 10, 2024
Bayesian Network AI Medical Diagnostic Tricorder, design proposal from 2019 with a primary scenarios for use were post a Bio or Nuclear weapon usage.

#invention #innovation #userexperience #solutionsarchitect #digitaltransformation #digitalculture #artificialintelligence

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Tags: AI, Digital Disruption, HealthTech

Transformations-Metriken zur Messung des Managements mit Felix Stein
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November 23, 2023
Agile World distributed by the Agile World Broadcast Network
Agile Transformation messbar machen? Na klar! Aber auf Ebene des Managements? Auch das geht! In dieser Folge sprechen Miriam und Ellen mit Felix Stein darüber, wie er und sein Team der Agile Process GmbH den Fortschritt agiler Transformat

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Tags: Agile

Insights to Outcomes Customer Agility Framework
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October 06, 2023
Insights to Outcomes is a unique function of the Customer Agility Framework and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first...
The post Insights to Outcomes Customer Agility Framework appea

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Tags: Customer Experience, Future of Work, Agile

What is the Customer Agility Framework?
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October 02, 2023
The Customer Agility Framework is an evolution upon the Agile Manifesto rather than the existing Agile Frameworks. It contains contains two missing links in agile organizational design firstly “What work should be done” and secondly “How can work be...
The post What is the Cust

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Tags: Customer Experience, Future of Work, Agile

Customer Agility Framework soft launch
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September 28, 2023
The Customer Agility Framework ™ is being soft launched on the 29th of September 2023 through an interactive website https://customeragilityframework.com/ a companion website with the business benefits case was previously launched https://customeragility.com/. There will be a Customer Agility Fram

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Tags: Customer Experience, Future of Work, Agile

SAFe aus Entwicklersicht mit Till Klaiber
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September 19, 2023
Agile World distributed by the Agile World Broadcast Network
SAFe ist ein weiterverbreitetes und kontrovers diskutiertes agiles Entwicklungsframework. In dieser Folge haben Janna und Jean mit Till Klaiber einen Entwickler zu Gast, der seine Erfahrungswerte und Perspektive als Entwickler auf SAFe tei

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Tags: Agile

Soft Launch of Customer Agility Framework Announced
Customer Agility Framework ™ / Agile World ® Incorporated
September 18, 2023
The Customer Agility Framework uses the latest thinking around artificial intelligence and automation to support data driven decision making with real-time insights for strategy alignment, governance, security, resilience, financial control, prioritisation and regulatory compliance.

As Artificial Intelligence becomes pervasive is it serving your organisation or your competitors?

Deciding where to use AI and where to focus unique human capability is the next great business evolution

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Tags: Agile, Customer Experience, Future of Work

What is Customer Agility
Import from wordpress feed
September 18, 2023
Customer Agility ™ is an evolution upon prior understandings of Customer Agility so that the entire organisation is focused on delivering the best possible experience to the end customers as part of both the requirements process and the organizational design....
The post What is Customer Agility

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Tags: Customer Experience, Future of Work, Agile

SXSW24 Proposal Customer Agility Framework by Agile World
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August 08, 2023
Agile World distributed by the Agile World Broadcast Network
SXSW24 Proposal Customer Agility Framework by Agile World ®   While Agile has become mainstream gaining value consistently has not. This new Customer focused Agile Framework is explicit to aid adoption and facilitate adaptation for Cust

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Tags: Agile

Agilidade Escalada, Desafios e Soluções
Import from wordpress feed 2
July 06, 2023
Agile World distributed by the Agile World Broadcast Network
Nesse episódio trouxemos a Isabela Gayno para conversarmos sobre os desafios da Agilidade em Escala e possíveis caminhos para o sucesso! Co-hosts: Carla Krieger Victor Patané Agile World ® Português YouTube #Agile_World #AgileWorld #A

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Tags: Agile

1M1Q How do you become an Agile Coach?
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April 27, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way. It’s...
The post 1M1Q

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Tags: Agile

1M1Q What are True Indicators of Agile Transformation?
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April 20, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q Wha

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Tags: Agile

Agile World Deutsch mit Nicole Kopp
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April 14, 2023
Agile World distributed by the Agile World Broadcast Network
Was lehrt uns die Arbeitspsychologie eigentlich zum agilen Arbeiten? Und kann man als Coach eigentlich alle Probleme mit Coaching alleine lösen? Janna und Jean haben in dieser Folge Nicole Kopp zu Gast, die als Arbeitspsychologin und Bera

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Tags: Agile

1M1Q What are some suggestions to get the team back on track and meet their commitment
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April 13, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q Wha

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Tags: Agile

Agile World Deutsch Nicole Kopp Trailer
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April 07, 2023
Agile World distributed by the Agile World Broadcast Network
Trailer for Agile World Deutsch Gespräch mit Nicole Kopp ist Wirtschaftspsychologin für New Work • Aufbau eines menschlicheren Arbeitsplatzes • Ich helfe Unternehmen bei der Umstellung auf die neue Arbeitsweise. Agile World ® Deutsc

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Tags: Agile

1M1Q How do you get team members to show up to meetings and respond in timely fashion
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April 06, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q How

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Tags: Agile

1M1Q How does Agile ensure the Team continues to Make Progress
Import from wordpress feed 2
March 30, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q How

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Tags: Agile

1M1Q How does Agile improve Product Quality
Import from wordpress feed 2
March 23, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q How

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Tags: Agile

1M1Q How do you get better participation at Retrospective
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March 16, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q How

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Tags: Agile

Agilidade como pilar de transformações
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March 09, 2023
Agile World distributed by the Agile World Broadcast Network
Guia de um peregrino da Agilidade Neste episodio Manoel Pimentel Director of Business Agility for Americas at GFT Group | Author of ‘The Agile Coaching DNA’ book, conta um pouco de sua trajetória de vida como profissional

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Tags: Agile

1M1Q What is a Retrospective
Import from wordpress feed 2
March 09, 2023
Agile World distributed by the Agile World Broadcast Network
Agile World 1 Minute 1 Question (1M1Q) answers audience questions about Agile practice. One of us asks a question about an Agile topic and the other has 1 minute on the timer to answer the question in a meaningful way....
The post 1M1Q Wha

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Tags: Agile

Agile World Français avec Karine Dubois
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March 08, 2023
Agile World distributed by the Agile World Broadcast Network
Dans cette prochaine entrevue, nous partons à la rencontre de Karine Dubois, Chef de Service de la création numérique/UX pour Loto Québec à Montréal. A travers le monde de Karine, on découvre ses ingrédients clefs pour garder le li

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Tags: Agile

State of Agile Culture 2023 with Agile World
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February 12, 2023
Agile World ® is supporting the 2023 Agile Culture research project. This project is being delivered using unique technology within a survey that collects the truth about agile culture using the Neurotech® platform the people analytics technology. The survey objectives...
The post State of Agile C

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Tags: Future of Work, Agile

Carreira de sucesso adaptabilidade e flexibilidade
Import from wordpress feed 2
January 11, 2023
Agile World distributed by the Agile World Broadcast Network
Transição para uma carreira ágil, ou ainda, usufruir do que existe de melhor em cada abordagem, é possível ? Margareth Carneiro é exemplo de que sim, é possível, e nesse episódio conta como foi sua trajetória de sucesso, desde me

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Tags: Agile

8 Board Memberships
Agile World Incorporated
Agile World Incorporated
August 18, 2021
Agile World Incorporated is a nonprofit organisation with a focus on educational and training initiatives that provide free training resources for everyone and want to offer that worldwide. Agile World Incorporated, Hollywood, CA | C4780724

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Tags: Agile, EdTech, Startups

Agile World News
Agile World News
January 31, 2021
Agile World magazine show with Sabrina C E Bruce and Karl Smith on YouTube, Spotify, Apple Podcasts, Google Podcasts, Pocket Casts, Anchor, Breaker and Radio Public.

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Tags: Agile, Digital Transformation, Leadership

Agile 20 Reflect Festival
Agile 20 Reflect
October 05, 2020
A welcoming worldwide, community-led festival marking the 20th Anniversary of the Agile Manifesto.

The Celebration aims to attract and invite agilists of all
backgrounds, fields, and experiences together, to create events that openly
explore the Agile phenomenon which changed the world bringing cultures and
communities together over the last 20 Years.

We are enabling, encouraging, and supporting professionals and learners to collaborate in reflection, understanding, visualizing, learning, rebuilding, recording, archiving, and energizing the next generation to further develop ideas and methods whilst respectfully debating and celebrating.

See publication

Tags: Agile, Digital Transformation, Future of Work

Decision Point AI USA
Decision Point AI Group
September 06, 2019
We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director

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Tags: Big Data, Digital Transformation, Predictive Analytics

UCD UK Conferences
UCD UK Conferences
November 10, 2011
UCD UK Conferences is a is not-for-profit organisation created to promote UCD as a community of practice.

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Tags: Customer Experience, Digital Transformation, EdTech

The Human Centered Design Society
The Human Centered Design Society
February 07, 2011
Current President and Membership & Operations Committee Director works in Transformation on the leading edge of what business, customer and digital means, where it’s going and helping clients to understand what they need to do now, to still exist in a shrinking global marketplace. He is also involved in defining how an open IoT ecosystem will work with blockchain and AI avatars towards the massive economic and social change it will bring.

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Tags: Customer Experience, Design Thinking, Digital Transformation

UbiNET Inc R&D
https://ubi-net.us/
June 04, 2001
UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity. #UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.

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Tags: Blockchain, Digital Transformation, IoT

Agile World Inc.
Agile World Inc.
September 20, 1989
Agile World is a niche consultancy involved in creating future proofed companies, businesses and organisations who are fully engaged with their customers, clients and business ecosystems. Agile World supports companies to manage risk daily and deliver incremental change and value benefits in their current and future markets using appropriate digital and brand strategies to maintain and evolve the customer lifecycle.

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Tags: Agile, Digital Transformation, Future of Work

8 Books
Agile World: The untold story
Polymath Knowledge / Kindle Direct Publishing (KDP)
August 26, 2022
Agile World appears to be a happy story of innocence and a desire to be of service to the agile community but there is a dark side of intrigue and attempted manipulation that acts as a cautionary tale for all who operate in this world.

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Tags: Agile, Future of Work, Social

Servant Leadership Experiments in Ways of Working
Polymath Knowledge / Kindle Direct Publishing (KDP)
July 16, 2022
Servant Leadership is not just another fad in business its a critical component of successful adoption of Business Agility. The book covers experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments. It includes small startups, medium sized enterprise to global companies covering business agility and technology agility.

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Tags: Agile, Future of Work, Leadership

a short guide to Human Stagnation
Polymath Knowledge / Kindle Direct Publishing (KDP)
April 29, 2022
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience.

This new book will show Customer Experience in an end to end process to support strategy and planning for existing products and services and to launch new ones. This book can be applied to any business or idea as the steps shown provide the context and insights that will deliver products and services that people will understand and want to buy.

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Tags: Future of Work, Health and Wellness, Social

a short guide to Customer Experience
Polymath Knowledge / Kindle Direct Publishing (KDP)
January 28, 2022
Following on from Karl Smith’s a short guide to Agile Transformation he plans to release another short guide book in 2022 called a short guide to Customer Experience.

This new book will show Customer Experience in an end to end process to support strategy and planning for existing products and services and to launch new ones. This book can be applied to any business or idea as the steps shown provide the context and insights that will deliver products and services that people will understand and want to buy.

See publication

Tags: CRM, Customer Experience, Customer Loyalty

Dyslexia SuperPowers
Polymath Knowledge / Kindle Direct Publishing (KDP)
December 03, 2021
Dyslexia SuperPowers new book due December 2022. Although I’m exhausted from all the different things I have been working on at the moment, and the two books published this year already, I’m working on one more a short guide to Dyslexia SuperPowers.

People with Dyslexia have SuperPowers, they manifest often as immense quickness to not only understand but also see from multiple perspectives and see patterns that only computers can otherwise observe.

These SuperPowers are hidden well by their owners as their experience shows the pack is fearful of the extraordinary and has conditioned them since childhood to be less obvious.

This book is a safe space for several people with SuperPowers to talk about them, both as a child and as an adult.

The Authors

Karl Smith
Karl Smith builds companies and new capabilities working as leader and consultant, CEO, CFO, CIO, CTO to deliver the change clients are seeking. His current focus is on self funding Ways of Working Transformations delivering ROI in a constant iterative flow. He has established both new businesses and core competencies in existing global enterprises and national businesses that directly impact efficiency, market capability and value creation.

He has been a consultant and innovator in Business Transformation and Human Centred Design since 1989 and in Agile since 2004 involved in supporting both business and technology in the adoption of Customer Centricity and Agility. His recent focus has been on combining HCD and Agile in Enterprise Agile Portfolio management as an extension of SAFe. This was delivered in the NatWest Group from Business through to IT, Retail Banking and Commercial Banking Transformation with 88,000 staff. Working with the programme sponsor in the central team (4 later becoming 12) he led the strategy and delivery of Customer Journey based Target Operating Models (as Domains and Centres of Excellence), TOM and ITOM focused on Idea to Value (value slicing) for outcome based Transformations. He has been instrumental in many digital firsts including, social media mashups, PropTech, EdTech, GovTech and FinTech to name a few.

Karl Smith is a Fellow of the British Computer Society FBCS, a member by invitation of BCS ELITE the CIO & CTO group and European CIO Association and has supported various Westminster Parliamentary Groups since 2003.

He is a polymath combining, design, engineering, science, business opportunism and the humanities into his work. He works on global programs and hold both a UK passport and an EU passport through dual nationality.

He has a track record since 1989 of designing, launching and delivering global and national new business models, organisational designs, professional services, capabilities and client services working with VC, consulting companies or hired direct by clients.

Working with legacy or greenfield contexts he turns them into successful ecosystems, engagements, revenue generating offerings though a Business Agility, Organisational Design (Agility), Lean-Agile Leadership and Human Centred (UX and CX strategy) Design.

He has always been fascinated by how technology can augment the lives of humans;

My desire was not to build things that humans already do but to find out how technology could evolve our human experience.

Sabrina C E Bruce
Sabrina is an experienced Agile Professional who enjoys motivating and training businesses, teams and individuals in delivering high profile projects. She is Scrum Alliance certified as a Scrum Master, Product Owner, Agile Leadership and Advanced Scrum Master as well as having training in Coaching Agile Teams.
Having over 9 years’ experience in Project Management and Agile Delivery, she is confident in communicating with stakeholders to ensure software delivered meets business requirements and is fit for purpose.

Sabrina has a track record for training and enhancing Scrum Teams in agile principles, who may or may not have a traditional waterfall background, enabling them to select methodologies to work more efficiently and continue to set expectations. She has been coaching and training using many different agile methodologies including Scrum, Kanban, ScrumBan as well as having experience in scaling agile using the LeSS framework. She regularly keep up to date with new agile ways of working and attend the scrum alliance conferences. Agile is not just a job for her it’s a passion.

Scott Seivwright
Scott is an Agile Coach based in Scotland. He has many years of supporting and growing agile with large client organizations and has extensive experience of delivering Agile Ways of working in difficult situations.

Scott works with clients to create plans and engagement models to increase focus on delighting customers and creating greater value quicker. He understands and can create improvement backlogs for greater digitisation, the improvement of flow of work, and creating sustainable working environments where employee engagement scores are high. Scott helps build trust between business, technology teams and customers. He has supported the creation of digital apps, departmental transformation, improved flow of work, increased automation and DevOps.

Scott is down to earth and is open and will give you work with you with candour and respect.

Scott believes in delivering early value and alternates roles between Agile Coach and hands-on delivering valuable stuff. What is valuable? Stuff that keeps your customers loving you and coming back for more.

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Tags: Culture, Future of Work, Agile

Agile an Unexpected Journey: A Compendium of Agile Biographies: 2 (Polymaths)
Polymath Knowledge / Kindle Direct Publishing (KDP)
April 27, 2021
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
Paperback: ISBN 978-1-8382370-5-9

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Tags: Future of Work, Agile, Change Management

A short guide to Agile Transformation
Polymath Knowledge
March 18, 2021
Agile Transformation is about accepting that businesses are unique and building that into their transformation DNA. Agile Transformation is freedom, transparency and growth.

“Conformity is the jailer of freedom and the enemy of growth” John Fitzgerald Kennedy, 1961.

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Tags: Digital Transformation, Future of Work, Agile

Designing for Human Experience
Polymath Knowledge / Kindle Direct Publishing (KDP)
October 26, 2020
Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Fundamental to my work in designing for human experience is my early experiences of human augmentation in supporting what the world describes as disability. When I was eight (1970’s) my father was involved in setting up a respite centre for the families disabled children. It was the first time I’d seen technologies that support people in doing what I take for granted and it changed my perspective on technology and what it means to be human.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out December 2020
Paperback: ISBN 978-1-8382370-1-1

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Tags: Agile, Customer Experience, Digital Transformation

1 Book Foreword
OKR Journey in practice: Joining practices and experiences to enhance results (Jornada Colaborativa) (English Edition)
Edição Inglês / Amazon
September 23, 2022
Learn concepts and practices in OKR with the experiences of 42 people leading the adoption of OKRs in various sectors of the Brazilian and international market.

Learn about the challenges and best practices in a journey of OKR implementation.

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Tags: Agile, Change Management, Future of Work

2 Conference Publications
#Converting #browsers to #buyers, exploring what drives #consumer #choice in internet e-commerce 2005 | Karl Smith UX CX Agility AI IoT Leadership Blog
Import from wordpress feed
December 28, 2019
The following is a paper I wrote in 2005. From WWW/Internet 2005 Proceedings. Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Proceedings of the IADIS International Conference on WWW/Internet
iadis
October 19, 2005
Converting browsers to buyers: exploring what drives consumer choice in internet e-commerce

https://www.academia.edu/14109854/Converting_browsers_to_buyers_exploring_what_drives_consumer_choice_in_internet_e-commerce https://www.coursehero.com/file/46227103/Converting-browsers-to-buyers-exploringpdf/ https://karl-smith.com/converting-browsers-to-buyers-exploring-what-drives-consumer-choice-in-internet-e-commerce/

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

9 Corporate Partners
Decision Point AI launch professional service consulting in UK, USA and Europe | Decision Point AI Group
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November 19, 2019
As part of the continued strategy and growth of Decision Point AI it has today incorporated it’s professional services consulting business Decision Point AI UK as Decision Point AI Limited in Edinburgh, Scotland.

We have embarked upon a major strategic engagement in the UK, USA and the Europe, using Scotland as a launch pad. Today we formally launch Decision Point AI UK our UK Professional Services Consulting capability with the ‘problem solved’ attitude to servicing clients issues. As with our UK consulting launches 3 month lead period, we also involved in soft launches in the USA from NYC and Europe from Dublin. Karl Smith, Managing Director, Decision Point AI

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Tags: Lean Startup, Predictive Analytics, Entrepreneurship

Karl Smith returns to day job | Decision Point AI Group
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October 21, 2019
The on loan CEO of UbiNET and Paradigm Interactions returns to his day job after giving up 7 months of his time to launch the Decision Point AI concept company.

We wish him every success and hope he remains available to us for some of the new clients he has brought us.

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Tags: Startups, Predictive Analytics, Entrepreneurship

Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA | Decision Point AI Group
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July 31, 2019
Decision Point AI launches Advanced Analytics AI and eight sector #SaaS Companies in #USA
JULY 31, 2019ADMIN ADVANCED ANALYTICS AI, PRESS RELEASE
In line with the Decision Point mandate to establish clear productisation of IntelSuite AI capability it has launched Advanced Analytics AI and eight sector SaaS Companies with Paradigm Interactions Inc. in a Joint Venture. Paradigm Interactions brings its digital productisation, enterprise architecture and application design capability into the mix with the Decision Point AI. These do not represent all the areas currently being established but are the first batch of thirty companies focused on SaaS decision support software.

I have created a bold strategy for both market entry and market capture of targeted advanced analytics clients. This along with new products, new business models and M&A activity will establish Decision Point AI and Advanced Analytics AI as both market leading and defining businesses in the later part of 2019 and early 2020. Karl Smith, Managing Director, Decision Point AI.

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Tags: Digital Disruption, Startups, Predictive Analytics

Karl Smith CEO of Paradigm Interactions Inc to lead Decision Point AI for 6 months
Paradigm Interactions Inc.
April 22, 2019
Initially discussed as a Joint Venture with Paradigm Interactions Inc the new division Decision Point of the as yet unnamed Augmented Intelligence Corporation will be lead by our CEO, Karl Smith.

Decision Point is the only #dddm_ai company, for #augmentedintelligence in #fintech #medtech #suptech #regtech #govtech #sectech #edtech #insurtech

Karl Smith, Decision Point

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Tags: Big Data, Lean Startup, Predictive Analytics

WoW Ways of Working Organisational Transformation
HiveMind Network
January 06, 2019
WoW Organisational Transformation rebuilding your business to deliver valuable outcomes in a rapid and constant flow in response to customer needs

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Tags: Digital Transformation, Future of Work, Agile

Creation and Launch of Wipro Digital Globally
HiveMind Network
May 23, 2018
Near the end of our work at Accenture https://thehive.hivemindnetwork.com/stars_indi/creation-and-launch-of-accenture-enterprise-user-experience-eux-globally/ Wipro Technologies contacted us as they also wanted their existing UX capability enhanced. We were initially involved with them on this however it was clear that they had adopted the generalist approach to a point where specialists would not be hired. In fact they did hire a large number of graphic designers who were immediately required to lean how to code in Javascript. As previously stated there are different mental models and skills that few people can cross over, to produce any degree of quality work. We had decided to walk away from Wipro Technologies and had given notice when we were invited to be involved in creating Wipro Digital from a blank canvass.

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Tags: Digital Transformation, Digital Disruption, Future of Work

Creation and Launch of Accenture Enterprise User Experience (EUX) Globally
HiveMind Network
May 23, 2018
Back in 2010 the world was changing and the big corporate world knew that Customers (targeted, with money to spend) were fatigued from bad real world experiences and moving to online experiences that were as bad. They were asking their corporate consultancies for support and those tax and management consultancies provided people who had no design backgrounds, no user experience background and no research background who where trained to be the expert from afar but never held accountable for outcomes to end customers before.

Around this time we were courted by Accenture, PwC and KPMG, EY were not really involved in digital at this time. Each had their own rationale for what they wanted and why, but also they saw UX as a production skill not a strategic one. While there was a massive influx of graphic design into the field at that time, most of the pretty graphic UI’s failed to aid the actual experience as they were skin deep and did not tackle the end to end (UI, logic, ETL, process, latency, integrated support issues etc) experience that UX actually covered and still does for professional practitioners.

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Tags: Customer Experience, Digital Transformation, FinTech

Senior Partner, Business Agility and Design | The HiveMind Network
The HiveMind Network
December 05, 2016
Connect and engage with outstanding people to help you build and deliver amazing change.

HiveMind started from the simple idea of top business, technology and design professionals inviting other professionals they rated highly, trusted and loved working with to join a network which would support each other and their clients. Building high performance, remarkable businesses; by putting people with good, shared values at the centre.

We’ve grown into a trusted, integrated, worldwide network of independent experts and entrepreneurial micro-firms who by working together provide a modern, cost effective and exciting alternative to the traditional, large scale advisory, consulting and resourcing firms and at the same time remove the overheads and middlemen.

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Tags: Digital Transformation, Future of Work, Business Continuity

The All-Party Parliamentary Design and Innovation Group
Policy Connect
May 14, 2003
The APDIG produces regular news updates on developments within Parliament and across the design and innovation sectors. In addition to its Term Papers, the Group also publishes a monthly newsletter for its parliamentary and associate members.

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Tags: Digital Transformation, Innovation, Agile

5 eBooks
Servant Leadership Experiments in Ways of Working E-Book
Polymath Knowledge / Amazon Kindle
July 16, 2021
Experiences and anecdotes describing 15 years of implementing Servant Leadership in high pressure, results oriented work environments.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out February 2021
E-book: ISBN 978-1-8382370-2-8

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Tags: Agile, Future of Work, Leadership

Agile an Unexpected Journey
Polymath Knowledge / Amazon Kindle
April 30, 2021
How exactly did people get involved in Agile, what did then learn that galvanised them and propelled them into a career in it? This compendium of Agile Biographies by practitioners expresses their experiences and their vision for the future.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 2
Distributed by Kindle Direct Publishing (KDP)

Due out Jan 2021
E-Book: ISBN 978-1-8382370-4-2

See publication

Tags: Agile, Future of Work, Leadership

A short guide to Agile Transformation
Polymath Knowledge / Amazon Kindle
March 26, 2021
Agile Transformation is about accepting that businesses are unique and building that into their transformation DNA. Agile Transformation is focused on freedom, transparency and growth.

“Conformity is the jailer of freedom and the enemy of growth” John Fitzgerald Kennedy, 1961.

See publication

Tags: Agile, Digital Transformation, Future of Work

Designing for Human Experience (ebook)
Polymath Knowledge / Amazon Kindle
November 02, 2020
Forewords by Robert Powell and Patrick Neeman. Designing for Humans remains for me the most fantastic amalgamation of the complex to create the simple, useable and nascent components and artefacts that support human experiences. I’ll apologise in advance while I try to use simple English I often fail because someone came up with a word that covers off the complexity I’m trying to express. I use dictionary’s often when writing, not least because I’m dyslexic and can’t see letters, I was taught to read the gaps between them in primary school by a special teacher, so my perspective is often quite different from others.

Authored by Karl Smith
Published by Polymath Knowledge, Polymaths Series, Book 1
Distributed by Kindle Direct Publishing (KDP)

Due out November 2020
E-Book: ISBN 978-1-8382370-0-4

See publication

Tags: Agile, Customer Experience, Digital Transformation

Agile Methodology Friend or Foe
Triad Agile Methodology / TechPros
May 07, 2019
Sir Winston Churchill, former British statesman and author once said: “A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” This statement is especially true when it comes to how different businesses approach digital transformation and the Agile methodology that has become famous alongside it.

A fundamental change to your process methodology may seem intimidating and tough at first, but the opportunities are endless. However, tapping into these opportunities demands that you learn as much as you can about the innovations that are out there and how they can boost efficiency and increase productivity. The more you know about how innovations are changing your industry, the easier it is to equip yourself to adapt and lower your risk of falling behind the competition.

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Tags: Agile, Business Strategy, Future of Work

1 Entrepreneur in Residence
Veriluma expands into the UK with new business unit Launches Decision Point led by Wipro Digital founder
ARN | Veriluma
June 11, 2019
Australian artificial intelligence vendor Veriluma has launched a business unit in the UK as part of plans to expand into Europe and the USA.

Wipro Digital founder Karl Smith will be heading the UK operation as the director at Decision Point. He has 30 years of experience and is involved with the Cognitive Computing Consortium and the Government Blockchain Association in the USA.

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Tags: Digital Transformation, Startups, Predictive Analytics

3 Executives
EVP Head of Human Centered Design
Avaloq
October 12, 2015
Focused on using HCD as a catalyst for transformation to support a new service model focused on meeting client needs. Implementation of iRise Collaboration Platform to support global engagement.

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

Founder and Global Head of Design Wipro Digital
Wipro Digital
January 01, 2014
We are an innovation-led, enterprise transformation partner built for today’s digital challenges. We focus on the things that matter - insights, interactions, integrations, and innovations that make extraordinary things happen for brands, businesses and their customers.

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Tags: Agile, Customer Experience, Digital Transformation

Global Head Enterprise User Experience EUX | Accenture
Accenture
December 03, 2012
Accenture is a professional services company, providing services and solutions in strategy, consulting, digital, technology and operations.
Dublin, Dublin, Ireland

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

2 Faculty Members
Agile World Institute
Agile World / Agile World Institute
December 15, 2021
The Agile World Institute is a voluntary nonprofit organisation focused on practical education and training to support people where they are in their life. There are no entry qualifications of prerequisite just a willingness and desire to be better than yesterday.

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Tags: Agile, EdTech, Future of Work

Edinburgh Global Experience Language (EdGEL) Digital Strategy
Edinburgh University
April 12, 2017
Starting life as an Asset and Style Library for EdWeb the Edinburgh Global Experience Language (EdGEL) is evolving into a Code Agnostic Framework with built in processes and global standards compliance

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Tags: Customer Experience, Digital Transformation, EdTech

28 Founders
Which Dublin Consulting Startups are Influencing Ireland’s Business Landscape in 2023?
EU Startup
January 16, 2024
There is no shortage of consulting startups disrupting the business landscape in Dublin, Ireland. We have compiled a list of fifteen innovative companies bringing fresh perspectives and delivering top notch services to their varied clientele. Offering unique services such as computer vision applications in retail, designing innovative solutions, or even providing personal development counseling, these startups prove that the field of consulting is vast and fascinating.

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Tags: AI, Digital Disruption, Predictive Analytics

Better Business 2023 with the Customer Agility Framework
Prlog / Agile World
October 03, 2023
Many organisations are now looking at ways to optimize themselves be it through digitisation beyond having a website or email or a new ways of working like Agile.

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Tags: Agile, Customer Experience, Future of Work

Customer Agility Framework
Customer Agility Framework ™
September 19, 2023
The Customer Agility Framework provides a way to build upon the unique skills and knowledge in your organisation by optimizing through a new way of working using artificial intelligence, customer (user) experience and agile.

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Tags: Agile, Customer Experience, Future of Work

Customer Agility Framework soft launch - press release
Prlog / Prlog
September 19, 2023
The Customer Agility Framework from Insight to Outcome, through the Customer (user), Business and Technical North Star's. It contains two missing links in organizational lifecycle firstly what work should be done and secondly how can work be qualified as impactful.

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Tags: Agile, Customer Experience, Future of Work

Agile World Framework
Agile World / Agile World
April 15, 2023
The Agile World Framework is the next natural step to collate the thousands of experiences of Agilists and to support the economies of the world to truly benefit from the core competencies of Being Agile and Working in an Agile Way. Agile World Framework is a specific approach to organizational planning, observation, executing and a feedback loop of work.

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Tags: Agile, Ecosystems, Future of Work

VC and PE Consulting Limited
LinkedIn
September 29, 2022
VC and PE Consulting Limited is focused on Venture Capital and Private Equity strategy consulting. We are a niche consultancy involved in creating future proofed companies, businesses and organisations who are fully aligned and therefore engaged with their customers, clients and business ecosystems. We support company decision making on business optimization, service integrations and exit strategies that underwrite high impact investment and value realization.

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Tags: Business Strategy, Digital Transformation, Mergers and Acquisitions

Agile World
Agile World
August 13, 2021
Agile World has been born out of a new movement in Agile. It is focused towards people being part of a global community. It is about Agile in all its different flavours being a benefit to humanity in every area of life.

Our mission is to support educational and training initiatives that provide free Agile training resources for everyone. Agile World is committed to Practical Agile knowing that it can have a fundamental and positive impact on individuals, communities and businesses by aiding them in everyday life. We are involved in several Initiatives with a global remit that meet our focus of reducing the barriers to knowledge and education that otherwise exist for a large proportion of the world because of languages, finances or their physical location.

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Tags: Agile, EdTech, Future of Work

Agile World Institute
Agile World Institute
May 03, 2021
Agile World Institute a not-for-profit organisation with a focus on supporting Agile people to make an Agile World, one day at a time.

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Tags: Agile, EdTech, Future of Work

Access Agile
Access Agile
March 29, 2021
Access Agile is committed to creating a free resource for the Agile Community Worldwide.

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Tags: Agile, EdTech, Future of Work

Agile Awards
Agile Awards
March 01, 2021
A new yearly Celebration of the best in Agile across all methods, practices and with a focus on Agile Innovation

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Tags: Agile, Business Strategy, Future of Work

Agile World Broadcast Media
Agile World
January 31, 2021
Agile World is a distribution platform using YouTube Spotify Apple Podcasts Google Podcasts and others to share content.
Broadcast Media Los Angeles

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Tags: Agile, Business Strategy, Future of Work

Polymath Knowledge, Masters of Much
LinkedIn
October 01, 2020
Polymath Knowledge is a publisher focused on publishing books by Polymaths where they share their knowledge, mental models and extrapolations.

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Tags: Agile, Customer Experience, Digital Transformation

Lean Agile Leadership
Lean Agile Leadership
May 29, 2020

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Tags: Agile, Digital Transformation, Leadership

Organizational Agility and Business Agility
Import from wordpress feed
May 29, 2020
Effectiveness is born from changing the whole organization while risk is managed by doing that through a slice at a time, then building on what works

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Tags: Digital Transformation, Future of Work, Agile

Service Design Consultants Limited
Companies House
December 13, 2019
Engineering related scientific and technical consulting activities
Research and experimental development on social sciences and humanities

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Tags: Agile, Customer Experience, Digital Transformation

Founder | Decision Point AI Group
Decision Point AI Group
April 01, 2019
Decision Point AI
The world is experiencing Data Overload and Insights are highly interpretive and time sensitive. Critical decisions cannot wait for manual analysis to create contextual meaning from insights, they need unbiased, automated information based on the amalgam of human subject matter expertise and machine capabilities to sift vast data sources to deliver a constant flow of decision guidance.

A company created by Karl Smith for a client

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Tags: Big Data, Digital Transformation, Predictive Analytics

Founder | Advanced Analytics AI Group
Import from wordpress feed
April 01, 2019
Advanced Analytics AI offers both a standard product IntelSuite and professional services consulting to define and build bespoke client solutions. The company is a holding group for several advanced analytics AI sector companies including; Advanced Financial Analytics AFA, Advanced Legal Analytics ALA, Advanced Consumer Analytics ACA, Advanced Industrial Analytics AIA, Advanced Health Analytics AHA, Advanced Entertainment Analytics AEA, Advanced Intelligence Analytics AxA, Advanced Military Analytics AmA

A Group created by Karl Smith for a client

Tags: Big Data, Digital Transformation, Predictive Analytics

UbiWork Limited
Companies House
May 18, 2017
Information technology consultancy activities

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Tags: Agile, Customer Experience, Digital Transformation

Founder, Global Head of Design | Wipro Digital
Wipro Digital
January 06, 2014
Wipro Digital is a mix of strategists, creative directors, designers, writers, media strategists, digital marketers, developers and relationship builders. They’re committed to creating vibrant and relevant brand experiences on every level.

A company created by Karl Smith for a client

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Tags: Customer Experience, Digital Transformation, Lean Startup

Founder, Current President and Membership & Operations Committee Director
Import from wordpress feed
October 21, 2011
The Human Centered Design Society is an organization created to promote Human Centered Design as a community of practice. The Human Centered Design Society is involved establishing the professional standing of Human Centered Design practitioners so that both they and their clients can be assured of the skills they possess and how they service clients.

Human-centered design is focused on interactive rather than passive systems, anything that a human may interact with regardless of technology, process or communication.

Humans rather than users are now the important center of consideration as many humans have lost their importance and opportunity to gain efficiencies by projects only focusing on one user group, the end users.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

UCD UK Conferences Founder Karl Smith
UCD UK Conferences
October 11, 2011
UCD UK Conferences http://ucduk.org/ was a not-for-profit organisation created to promote User Centred Design (UCD) as a community of practice. UCD UK Conferences is creating events that explore how User Centred Design is applied in a variety of disciplines and how they in turn benefit the quality and expertise of people in the UK and globally.

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Tags: Customer Experience, Digital Transformation, Customer Loyalty

Founder and Director
Crunchbase | Customer Experience Guru
June 01, 2006
Customer experience is the key influence on whether or not your customers will stay with you. London, England, United Kingdom

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Tags: Customer Experience, Customer Loyalty, Digital Transformation

Founder and Director
Crunchbase | Service Design London
May 01, 2006
Service Design London, offers services that can fundamentally enable your organisation.

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Tags: Customer Experience, Design Thinking, Digital Transformation

Founder Activity Interaction and Usability (AIU)
Import from wordpress feed
July 15, 2001
Consultancy based in Glasgow focused on using eye-tracking technologies for in context usability testing, transforming experiences through digital.

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Tags: Digital Disruption, Digital Transformation, Emerging Technology

Founder | UbiNET Inc.
UbiNET Inc.
June 01, 2001
UbiNET is a ubiquitous platform and system to deliver Smart Living, for humanity.

#UbiNET is involved the the design of IoT3 a true ubiquitous system for #SmartLiving, the virtualization of human life and the digital interaction between virtual and real worlds. We are working on security, sensors, data, analytics and human interaction technologies.

UbiNET Platform
The UbiNET Platform is built up from several propositions that each hold a key relationship ecosystem. UbiNET is designated a planet wide system as its architecture is designed for any planet and an in-transit mode for between planets.

UbiNET Platform – Blockchain data management of unique id in ThingCoin
UbiNET-c-Token – Corporation (Business) Cryptocurrency that issues ThingCoin’s
UbiNET-p-Token – Person (Individual) Cryptocurrency that issues ThingCoin’s
ThingCoin – Data description of micro-sensor embedded in everything
UbiNET – Planet data token

While the system has been defined using the constructs of blockchain and cryptocurrency they are just the enablers of a complex data system with millions of products and services from full lifecycle recycling to personal security and most importantly personal privacy.

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Tags: Blockchain, Digital Transformation, IoT

2 Industry Awards
European CIO Association | Member by invitation
Import from wordpress feed
May 23, 2013
The European CIO Association (EuroCIO) is the only European, independent, not-for-profit representative for the large IT-users (demand side of IT), both private and public. With far over 600 organizations as members, represented by their highest IT-manager or CIO and representing over 500.000 IT workers, EuroCIO is "the" largest organization in its kind also at global level, with links to other CIO communities around the world.

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Tags: Digital Transformation, Leadership, Change Management

Effective Leadership in Information Technology Industry ELITE | Member by Invitation
Import from wordpress feed
March 25, 2011
Exclusive forum for CIOs, CTOs, IT directors, academics and other leaders from within and beyond the IT industry, across disciplines and sectors, to represent the senior IT management view within BCS and to other audiences.

BCS Member Number: 10071545

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Tags: Digital Transformation

15 Industry Certifications
Service Management with ITIL 4
Udemy
June 09, 2020
Service management, four dimensions, guiding principles, service value system, and the ITIL 4 practices

Credential ID UC-2a5902da-4d19-464d-b8cc-b7f3e68ef29a

See credential

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Tags: Change Management, Digital Transformation, Risk Management

Workday HCM (Human Capital Management)
Udemy
June 02, 2020

Credential ID UC-2a075b6c-ea9c-498a-b4cf-29e0453030f2

See credential

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Tags: Future of Work, HR, Risk Management

Leading SAFe Course (5.0)
Scaled Agile Inc.
May 15, 2020
A Certified SAFe 5 Agilist (SA) is a SAFe enterprise leadership professional who is part of a Lean-Agile transformation. Key areas of competency include the application of Lean-Agile principles, execution and release of value through Agile Release Trains (ARTs), and building an Agile portfolio with Lean-Agile budgeting.

Issued May, 2020 – Expired Dec, 1969

Credential ID 93248795-5818

See credential

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Tags: Agile, Digital Transformation, Future of Work

Baseline Personnel Security Standard (BPSS)
The Scottish Government
December 19, 2019
BPSS (Baseline Personnel Security Standard) is the required level of screening for any individuals working with or on behalf of a government department. BPSS checks were created to help reduce the risk of illegal workers, identity fraud and overall protect national security. Credential viewable by authorised people only.

Issued Dec, 2019 – Expired Dec, 2022

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Tags: Digital Transformation, Future of Work, GovTech

Basic Disclosure
Disclosure Scotland
December 06, 2019
Disclosure Scotland is an executive agency of the Scottish Government, providing criminal records disclosure services for employers and voluntary sector organisations.

Issued Dec, 2019 – Expired Dec, 2021

Credential ID 3000 0000 0038 6424

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Tags: Digital Transformation, GovTech, HealthTech

Determined to Lead, Corporate Executive Management in Banking
NatWest Bank
January 25, 2019
Adapting materials from the Cohen-Brown management group, NatWest developed “Determined to Lead”. This is now the only leadership course delivered within NatWest and it involves every leader from the CEO down.

Tags: Customer Experience, Digital Transformation, Leadership

Banking Diploma
The Chartered Banker Institute
November 07, 2016
The Chartered Banker Diploma is the highest level qualification awarded by the Institute, and is recognised and supported by major financial services organisations across the globe. As a world-class qualification, leading to Chartered status, it will help learners to achieve and maintain the standards of excellence and professionalism expected by clients and employers. The aim of the programme is to provide extensive, detailed and critical knowledge and understanding of the banking sector, both in theory and in practice.

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Tags: FinTech, Leadership, Management

IBM BlueMix
Import from wordpress feed
January 06, 2015
• Bluemix is the new development environment built on Cloud Foundry for the cloud era to build applications rapidly and incrementally composed from services.

• Open standards allow developers to avoid vendor lock-in, leveraging the open and flexible cloud environment using a variety of tools from IBM, third party or open technologies.

• Bluemix offers more than 200 software and middleware patterns available from IBM and IBM Business Partners to help enterprise and born-on-the-cloud developers develop portable and compatible applications for hybrid cloud. Pre-built services make application assembly very easy.

• It provides an integrated experience for the developers with DevOps in the cloud and thus helps them build enterprise and mobile applications quickly and more efficiently.

Tags: AI, Big Data, Digital Transformation

Fellowship FBCS | British Computer Society BCS, The Chartered Institute for IT
British Computer Society BCS
March 25, 2011
Recognised for influence and the expertise gathered throughout my career in leadership.

BCS Member Number: 10071545

Credential ID 10071545

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Tags: Digital Transformation, Emerging Technology, Leadership

Certified Scrum Master
Scrum Alliance
March 06, 2009
Intro course for those wishing to fill the role of Scrum Master or Scrum team member.

See credential

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Tags: Agile, Digital Transformation, Future of Work

Professional Member
Web Analytics Association WAA
August 11, 2005

Tags: Analytics, Big Data, Predictive Analytics

Member
The IA Institute
June 07, 2004
We work to make the world’s information clearer and easier to use by improving how people learn, practice, and teach information architecture.

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Tags: Digital Disruption, Emerging Technology, Innovation

Member
Institute of Electrical and Electronics Engineers
January 10, 1991
The Institute of Electrical and Electronics Engineers is a professional association for electronic engineering and electrical engineering with its corporate office in New York City and its operations center in Piscataway, New Jersey.

Tags: Digital Disruption, Emerging Technology, Innovation

Qualified Teachers Status (QTS)
National College for Teaching & Leadership
June 15, 1989

Credential ID TRN 8835051

See credential

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Tags: EdTech, Leadership, Management

Voluntary Youth Leadership
London Borough of Bromley
January 06, 1982
All children have potential leadership skills which can be developed and enhanced. Communication skill is one of the most important leadership traits a child needs to have. Sadly it is also one of the most feared social activities among children and one which continues well into their adolescence and adulthood. Young Leader's Platform has embarked on a goal to develop outgoing and motivated children, who can organize and present ideas logically and convincingly to a large audience. Children enjoy being part of the group, engaging in different activities that cross them over from being shy and embarrassed to becoming confident and outgoing.

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Tags: Management, Leadership, EdTech

23 Influencer Awards
LinkedIn Top Voice
LinkedIn
January 10, 2024
I have been awarded a Top Voice badge by LinkedIn in recognition of being an influencer. In effect because I am happy to share knowledge I now have a blue badge. I’ve always been happy to share my experiences both good and bad so that others could extrapolate from them.

#topvoice #influencer #thoughtleader #agile #ux #design #ai #organisationaldesign #businessagility #businesstransformation

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Tags: Agile

eLearning Trailblazers: Cutting-Edge EdTech Innovators 2023
eLearning Industry
June 30, 2023
These EdTech innovators are always in the know about the latest learning tech and how to use it to create memorable L&D experiences.

Honoring EdTech Innovators Who Stay Two Steps Ahead Of The Trends (2023 Edition)

It seems that learning technologies are constantly evolving and adapting to meet our current needs and expectations. Fortunately, we have EdTech innovators who keep us in the know. These trailblazers seize every opportunity to showcase new tech and offer tips to choose the best tool for the task. So, today, we pay tribute to the thought leaders who are leading us into the future of eLearning tech with their insights and expertise. In no particular order, here are the top EdTech movers and shakers.

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Tags: EdTech

Power List of the Top 200 Biggest Voices in Leadership in 2023
leadersHum
January 31, 2023
We stepped into the new decade over rocky terrain, uncertain about what the future had in store. But the human tendency of deriving wisdom through experience and passing it on has programmed us to be instinctively prepared in the face of adversity. And that is precisely the mission of the leadersHum community of experts and thought leaders.

Join us as we celebrate the remarkable achievements of the Power List 200, a group of visionary individuals who have made a lasting impact on their respective fields through their unwavering determination, exceptional skills and forward-thinking approach.

We welcome the leaders inducted into the Power List of the Top 200 Biggest Voices in Leadership in 2023!

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Tags: Leadership

40 LinkedIn Top Voices in Tech for 2023
Engati
January 18, 2023
The technology market share is just increasing like an oil spill in the ocean and becoming more and more complex and overwhelming to cope with.

To help you learn and understand the ever-changing landscape of technology, we are extending a list of 30 LinkedIn Top Voices in Technology. Comprising the array of powerful thought leaders, tech advocates, entrepreneurs, authors, tech evangelists, data scientists & keynote speakers around the globe.

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Tags: Leadership

50 phenomenal brand ambassadors to work with in 2023
Engati
December 22, 2022
3 years is not a short time.

3 years of…

Conversations
Sharing stories & insights
Continuous support
Engagement on social media
Being an inspiration throughout

What have they not done… for community and for us.
What have they not done… for a better purpose.

They've given their heart & soul - to everything.
They've shown why they're the leading influencers in today's world.
They've shown why they're the ones to be chased by the brands.
They've shown why they're the ONE.

Ladies & Gentlemen, presenting to you… the top 50 brand ambassadors you need to work with in 2023.

Bookmark this article now, share it wherever you can, and let the world know that they're the chosen ONE.

Over to the top 50 people… now!

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Tags: Marketing

Top 50 Agile Leaders of 2022, Ranked No 1
Leadershum
October 13, 2022
Agile leadership is essential if an organization strives to remove roadblocks by helping them learn, change and succeed.

We welcome you to the list of the Top 50 Agile Leaders of 2022.

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Tags: Agile

50 outstanding AI in Business Influencers
Engatica
March 01, 2022
Humans are smarter than any type of AI --- for now!

But things might get a little awkward around 2040 when AI could start performing nearly all the tasks humans do --- and doing them much better. AI is set to be the key source of transformation, disruption, and competitive advantage in today’s fast-changing economy & business world. Artificial Intelligence is changing the way businesses operate. It's helping organizations eliminate human errors across functions and departments and pushing them beyond the conventional boundaries.

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Tags: AI

222 TOP influencers you need to follow for 2022