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Steve Dennis

President & Founder/Senior Contributor at SageBerry Consulting/Forbes

DALLAS, United States

17686 Followers

Steve Dennis is a consultant, keynote speaker and author focused on retail growth and innovation. He has been named a top global retail influencer by multiple organizations and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor.

During a 30 year career as a senior executive at two Fortune 500 retailers–and more recently as a strategic advisor–Steve has worked with dozens of retail, consumer, luxury and social impact brands to inspire, catalyze and design their journey to remarkable results.

As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of constant change and shifting consumer preferences.

He has contributed commentary to Bloomberg/Business Week, the BBC, CNBC, CNN, the Harvard Business Review and the Wall Street Journal, among many others.

Steve is currently the President of SageBerry Consulting. Prior to founding SageBerry, he was the chief strategy officer and SVP, multichannel marketing for the Neiman Marcus Group.

Steve received his MBA from Harvard and a BA from Tufts University.

His bestselling book, "Remarkable Retail: How to Win & Keep Customers in the Age of Disruption", was recently released in an expanded 2nd edition revised for the post-COVID economy and featuring a new Foreword by Sucharita Kodali and endorsements from Seth Godin, Scott Galloway, Brian Solis and former Best Buy CEO Hubert Joly.

Available For: Consulting, Influencing, Speaking
Travels From: Dallas, TX
Speaking Topics: Retail, Innovation, Ecommerce

Steve DennisPoints
Academic0
Author171
Influencer177
Speaker21
Entrepreneur0
Total369

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider

Areas of Expertise

Analytics
Business Strategy
Change Management
CRM
Customer Experience 33.67
Customer Loyalty 30.08
Design Thinking
Digital Disruption
Digital Transformation 33.17
Entrepreneurship
Innovation 30.18
Leadership 30.12
Management
Marketing
Open Innovation
Predictive Analytics
Retail 73.37
Startups
Social 30.61
COVID19 31.37

Industry Experience

Consumer Products
Furniture
Professional Services
Retail
Wholesale Distribution

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Publications

63 Article/Blogs
The 6 New Forces Of The Covid Retail Economy
Forbes
March 17, 2021
As the pace of vaccinations increases, there is a sense that the worst of Covid-19’s impact will soon be behind us. Yet any notion of being in a truly post-pandemic world, even in a best-case virus mitigation and economic recovery scenario, won’t be fully realized for some time. Many of the changes brought about by the crisis will continue rippling through society (more broadly) and the retail ecosystem (more particularly).

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Tags: Social, Leadership, COVID19

9 Provocative Retail Predictions for 2021
Forbes
February 02, 2021
With so much uncertainty and volatility in the economy, it may be foolhardy to go out on a limb with any predictions. My crystal ball has certainly been faulty more than a few times. Nevertheless, I throw caution to the wind with my (mostly) educated guesses on what will turn out to be noteworthy in the VUCA world of retail this year.

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Tags: Social, Leadership, COVID19

Saks.com Spin-Out: Genius Move or Opportunistic Folly?
Forbes
January 25, 2021
If we have learned anything from the past two decades of retail disruption, it’s that notions of separate physical and digital shopping behavior are increasingly distinctions without a difference. The lines are blurring. Digital drives brick and mortar and vice versa. Indeed, the customer is the channel and retailers with a more harmonized and remarkable retail experience generally outperform those that have failed to break down silos. Having worked in this area—as a C-suite executive at two large retailers and subsequently as a consultant and analyst—for more than 20 years, I can confidently say this goes against what we know shoppers want, what drives operational efficiency and what is central to growing customer lifetime value.

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Tags: Social, Leadership, Retail

Macy’s Must Learn That Bailing Doesn’t Fix The Hole
Forbes
January 07, 2021
Earlier this week, as part of a previously disclosed three-year store closure plan, Macy’s M +4.2% announced it would shutter an additional 45 locations this year. Like most of its moderate department store brethren, Macy’s has gone from being a highly productive, traffic-driving mall anchor tenant to a long-suffering, chronic underperformer. During the past five years, when the stock market has nearly doubled, Macy’s has lost about three quarters of its value.

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Tags: Social, Leadership, Retail

Retail Predictions For 2019: A Midyear Status Report
Import from forbes.com
July 31, 2019
Retailers that fail to pick a lane and execute against the essential elements of remarkable retail are on their way to the retail graveyard.

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Tags: Retail

Has Amazon Hit A Wall?
Import from forbes.com
July 30, 2019
While most companies would kill for what counts as "bad" growth rates at Amazon— and one quarter does not amount to a trend—pay attention when growth trends slow and margins start to compress.

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Tags: Customer Experience, Innovation, Retail

The Toys Are Back In Town: A Reimagined Toys ‘R’ Us Returns
Import from forbes.com
July 22, 2019
As it turns out, reports of Toys 'R' Us' death may have been greatly exaggerated.

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Here We Go Again. Can Barneys Survive In Luxury's New World?
Import from forbes.com
July 18, 2019
Many wonder whether the iconic Manhattan-based luxury retailer might be destined for the retail graveyard.

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What We Get Wrong Every Year About Amazon Prime Day
Import from forbes.com
July 14, 2019
You don't need to know any so-called retail prophets to be certain that the volume will be massive and that sales will be up considerably over last year.

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With The RealReal's Blockbuster IPO, Is 'Recommerce' Retail's Next Big Thing?
Import from forbes.com
July 01, 2019
The luxury reseller raised $300 million in its initial public offering and saw its shares soar nearly 45% before settling in at at a market capitalization of $2.4 billion. Recommerce brands are garnering lots of attention, but what does the future hold?

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Pier 1 Imports: From Bad To Worse To Dire
Import from forbes.com
June 28, 2019
The company, which only last week completed a 1-for-20 reverse stock split to avoid its shares being delisted, delivered an abysmal 15.5% drop in sales and its operating losses nearly tripled.

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Retail Delivery Wars: Smart Strategy Or An Inevitable Race To The Bottom?
Import from forbes.com
June 27, 2019
As Target, Walmart and Amazon keep adding more, faster and cheaper delivery the consumer is the obvious winner. But what does this all mean for retailers' profits?

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Neiman Marcus Kicks The Can Down The Road. So Now What?
Import from forbes.com
June 12, 2019
With the restructuring of its heavy debt load, Neiman Marcus has bought time to improve its operations. But as a mature brand in a changing luxury environment, the company is challenged to perform in ways it hasn't in more than a decade.

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Tags: Retail

Forbes Contributor Site
Forbes
June 03, 2019

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Tags: Retail

Omnichannel Is Dead. The Future Is Harmonized Retail
Import from forbes.com
June 03, 2019
Omnichannel is dead. Over-used, ill-defined and never the panacea it was made out to be. It was never about being everywhere. It's about showing up where it really matters in remarkable ways, eliminating discordant notes and amplifying the wow. This is harmonized retail.

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Tags: Retail

Kohl's, JC Penney And The Relentless Collapse Of Retail's Boring Middle
Import from forbes.com
May 21, 2019
Kohl's and JC Penney both reported poor sales and earnings in the most recent quarter. We shouldn't be surprised. Retail's bifurcation continues apace, and the middle continues to collapse.

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Tags: Retail

Bed, Bath & Beyond Boring: The Challenges Facing The Retailer As CEO Temares Steps Down
Import from forbes.com
May 13, 2019
Bed, Bath & Beyond stuck to its category-killer strategy even as the rest of retail moved on, becoming the poster child for both poor execution and an inability to respond to the collapse of the boring and mediocre middle. A radical rethink is required, or it risks falling into irrelevance.

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Tags: Retail

Nordstrom's 'Local' Expansion Has National Implications For All Of Retail
Import from forbes.com
May 02, 2019
Nordstrom's expansion of its Local concept to New York City suggests a national roll-out may be in the offing. But the bigger lesson for all retailers is to rethink the customer experience and to reimagine formats to maximize growth.

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Tags: Retail

Succeeding In Retail Is All About Experience -- Here's What That Means
Import from forbes.com
April 25, 2019
Experiential retail is all the rage, generating experiments on the part of many retailers and garnering plenty of media attention. Unfortunately we lack a useful working definition of what we delivering on "experience" means and the steps to create remarkable outcomes.

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Tags: Retail

Will Story Help Macy's Launch An Exciting New Chapter?
Import from forbes.com
April 15, 2019
Last week Macy's launched Story shops in 36 stores. The move comes less than a year after Macy's acquired the Story brand and made its founder Rachel Schechtman its new brand experience officer. Are the new concepts enough to just start a revival at the iconic but struggling department store chain?

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Tags: Retail

Is Canada Goose Luxury Retail's Next Highflier?
Import from forbes.com
April 11, 2019
Digitally native vertical fashion brands may garner the most attention, but luxury outwear brand Canada Goose is generating strong growth with plenty of untapped global potential. And, unlike many so-called unicorns, they are making tons of money.

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Tags: Retail

Despite Defying The 'Retail Apocalypse,' At Home Reportedly Puts Itself Up For Sale
Import from forbes.com
April 08, 2019
Despite concerns over the "retail apocalypse" At Home has demonstrated robust store, sales and margin growth. But recent weakness has cast doubts about future performance and turned the company into a possible takeover target.

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Tags: Retail

Sears Tries Small Stores -- Again. Here's Why They'll Fail -- Again
Import from forbes.com
April 05, 2019
This week Sear announced a new off-the-mall format to showcase its once dominant home brands. Alas, it's a repeat of many things that were tried unsuccessfully in the past and it's clearly too little, too late.

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Tags: Retail

Wayfair Joins The 'Online-Only' March Into Physical Stores
Import from forbes.com
March 31, 2019
The e-commerce home furnishings giant finally announced the opening of its first store, joining the march of once-online-only brands into brick-and-mortar. It's unlikely to be its last. But physical stores by themselves won't address the challenging issues in Wayfair's underlying business model.

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Tags: Retail

Go Big Or Go Home: Restoration Hardware's Radical Approach Is Paying Off
Import from forbes.com
March 29, 2019
Not long ago, Restoration Hardware looked like it was a dead brand walking. In recent years, it has not only avoided the retail graveyard but turned into one of the more remarkable and profitable specialty retailers by going big when others were trying to shrink to prosperity.

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Tags: Retail

Another Store Bites The Dust: Why Retailers Like Shopko Fail
Import from forbes.com
March 22, 2019
Mass store closings and wholesale liquidations are hardly news these days. While the big contraction in retail seems to support the broader retail apocalypse narrative, the reality is that almost all the trouble is concentrated in retailers stuck in the boring middle.

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Tags: Retail

Ulta And Sephora Keep Defying The 'Retail Apocalypse'
Import from forbes.com
March 18, 2019
Despite the retail apocalypse narrative many brick-and-mortar dominant retailers are not only surviving they are thriving. So what explains the widening gap between retail's winner and losers?

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Tags: Retail

Four Truths And A Lie From This Year's ShopTalk
Import from forbes.com
March 08, 2019
ShopTalk was once again proved to be the must-attend retail event of the year, while revealing a few key truths about where retail stands today, and at least one big misconception.

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Tags: Retail

Macy's And JC Penney Earnings Offer Evidence Of The Stall At The Mall; Here's How They Can Get On Track
Import from forbes.com
February 28, 2019
Macy's and JC Penney's fourth-quarter earnings reports underscore that they remain stuck in the middle and keep resorting to closing stores and reducing expenses when their primary challenge is to become more customer relevant and remarkable.

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Tags: Retail

Despite A Booming Stock Price, Wayfair Is No Amazon
Import from forbes.com
February 26, 2019
Wayfair's stock is up dramatically on the heels of booming sales growth. But most of this growth looks to be coming at too high a cost, and many fundamental issues remain.

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Tags: Retail

Barneys And MedMen Hope 'High' Fashion Will Be A Big Hit
Import from forbes.com
February 18, 2019
In the past week Barneys New York and MedMen both announced apparel and accessory offerings inspired by the "cannabis lifestyle." While taking different approaches the two retailers may be on to an exciting new market opportunity.

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Tags: Retail

Sears Lives To Die Another Day
Import from forbes.com
February 08, 2019
Eddie Lampert has managed to pull another rabbit out of the hat, buying Sears out of bankruptcy. But the iconic retailer lacks any reason for being, and this latest move appears to only delay the inevitable.

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Tags: Retail

Why Are Some Retailers Only Now Realizing They Have Way Too Many Stores?
Import from forbes.com
February 05, 2019
Mass store closings continue to rock the retail world. Some of it makes sense. In other cases, the impact of shifting consumer behavior and digital disruption have been known for years, and the failure to act earlier suggests weaknesses in executive and board leadership.

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Tags: Retail

The Stores Strike Back
Import from forbes.com
January 31, 2019
The death of physical retail is not only exaggerated, but many "traditional" retailers are having a rebirth, recognizing that investing in their brick-and-mortar locations while harmonizing the overall experience can be the antidote to Amazon.

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Tags: Retail

Retailers' Pointless Pursuit Of The Promiscuous Shopper
Import from forbes.com
January 29, 2019
Promotional retailing is not new. But the relentless pursuit of promiscuous shoppers by traditional and digitally-native vertical brands is making much of retail increasingly unprofitable.

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Tags: Retail

NRF's Big Show: Addressing The Knowing-Doing Gap
Import from forbes.com
January 21, 2019
Each year the NRF Big Show contains dozens of useful sessions and opportunities to learn what's new in retail. Yet too much information is rehashed and not enough knowledge actually turns into action.

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Tags: Retail

Out On A Limb: 14 Predictions For Retail In 2019
Import from forbes.com
January 10, 2019
For the second year in a row I offer up 14 retail industry predictions for what is worth paying extra attention to in 2019.

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Tags: Retail

Blake Nordstrom: Gone Too Soon, But His Impact On Retail Will Long Be Remembered
Import from forbes.com
January 03, 2019
The death of Blake Nordstrom, the co-president of the storied retail chain, at age 58 is a real tragedy. Yet his contributions to the industry will long be remembered.

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Tags: Retail

Was 2018 The Best Shopping Season In Years? Let's Wait And See
Import from forbes.com
December 31, 2018
Holiday sales look to be very strong. But it's important to remember that sales aren't the same as profits, the holiday season isn't quite over, and individual retailers' performance will vary—often widely.

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Tags: Retail

The 3 Big Problems With Omnichannel Retail
Import from forbes.com
December 26, 2018
For at least 5 years "omnichannel" has been all the rage. Yet too many retailers chased a be everywhere the customer is strategy without a clear focus, and without realizing the dilutive earnings effect such efforts can cause.

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Tags: Retail

My 'Provocative' Retail Predictions For 2018: How'd I Do?
Import from forbes.com
December 20, 2018
Early last year I made 13 "provocative" predictions for the retail industry in 2018. I recap how I did for each of them.

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Tags: Retail

Dead Brand Walking: Sears Is Going Out With A Bang
Import from forbes.com
December 17, 2018
Sears managed its first comparable store sales increase in many years. Despite this seemingly positive sign, the reality is that Sears is in deep trouble, and recent news does not suggest any chance of a turnaround.

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Tags: Retail

Forget Black Friday And Cyber Monday -- For Most Retailers, It's Really About December Sales
Import from forbes.com
December 10, 2018
The importance of Black Friday and Cyber Monday continues to be overblown and misunderstood. For virtually every retailer, the action is really in December, and in particular, the second half of the month.

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Tags: Retail

Cyber Monday And The World's Easiest Retail Prediction
Import from forbes.com
November 26, 2018
Predictions that Cyber Monday sales will set a record take no insight whatsoever. And the decision by retailers to discount heavily takes no strategic insight. Chasing the promiscuous shopper and riding the growth of e-commerce is easy. Becoming truly remarkable is hard.

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Tags: Retail

The Mass Hysteria We Call 'Black Friday'
Import from forbes.com
November 23, 2018
Black Friday continues to be more hype than substance. Yet year after year we all seem to buy into the hysteria.

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Tags: Retail

Nordstrom: No Good Deeds Go Unpunished
Import from forbes.com
November 20, 2018
Nordstrom continues to perform well, but its stock has mostly gone nowhere. Nordstrom remains one of the best performing and most remarkable retailers around, yet it often doesn't get the respect it deserves.

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Tags: Retail

The Critical Question For Struggling Retailers: Too Much Store Or Not Enough Brand?
Import from forbes.com
November 16, 2018
Few, if any struggling retailers, can shrink to prosperity, yet massive downsizings are becoming commonplace. The idea of optimizing space has concept appeal, but usually its drivers have more to do with brand issues that real estate problems.

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Tags: Retail

Pure-Play E-commerce's Scaling Woes Continue
Import from forbes.com
November 09, 2018
Despite the narrative that e-commerce is eating the world, it turns out that the underlying economics are often channeling and several high profile pure-plays are struggling to make their models work at scale.

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Tags: Retail

Are Private Brands Key To Beating Amazon?
Import from forbes.com
November 01, 2018
As Amazon continues to gobble up market share in most product categories, many retailers find themselves on their heels desperately seeking an antidote to Amazon's growing dominance. In addition to improving digital shopping many retailers are turning to private brands as a potential antidote.

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Tags: Retail

We've Created A Monster: Retail's Growing Returns Problem
Import from forbes.com
October 30, 2018
The high cost of product returns has been an issue for many years. As e-commerce continues to grow rapidly—and free shipping offers become nearly ubiquitous—the impact on retailer's bottom lines is reaching a breaking point.

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Tags: Retail

Strange Bedfellows? Legacy Retailer And Disruptive Brand Partnerships Are On The Rise
Import from forbes.com
October 23, 2018
Partnerships between innovative and disruptive direct-to-consumer brands and more stodgy established retailers may seem strange at first. Yet there are powerful underlying reasons why they make sense of more companies to explore.

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Tags: Retail

Retail's 'Halo Effect': New Stores Boost A Brand's Website Traffic By 37%, Study Finds
Import from forbes.com
October 17, 2018
There are many reasons that the death of the physical store is greatly exaggerated. As a new study from the ICSC illuminates, one of the reasons is the critical role that physical stores play in driving e-commerce success. And vice versa.

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Tags: Retail

Ask Not For Whom The Bell Tolls, It Tolls For Sears
Import from forbes.com
October 10, 2018
Sears Holding is reportedly about to file for bankruptcy. While shocking in some respects, the now-decades-long struggles of the retailer are well documented, and any hope for a reversal of "the world's slowest liquidation sale" has seemed highly unlikely for years.

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Tags: Retail

Will Amazon 4-Star Live Up To Its Reviews?
Import from forbes.com
October 01, 2018
Amazon surprised most observers with the opening of 4-Star, a physical store featuring a selection of the retailer's best sellers. In translating what works online to brick-and-mortar retail brands need to be careful not to overplay their digital experience.

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Tags: Retail

The Retail Lesson Of The Last Decade: Disrupt Or Be Disrupted
Import from forbes.com
September 28, 2018
Retail history--and the retail graveyard--is littered with brands that failed to see how disruption was likely to effect them and watched while they should have been acting. The dynamics of the mattress industry are yet another lesson in how

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Tags: Retail

Plot Twist: Amazon's Future May Soon Be Tied To Brick-And-Mortar
Import from forbes.com
September 21, 2018
The first two decades of Amazon's explosive growth and disruptive power have been all out about online shopping. As they get further into their third decade a deeper brick & mortar presence will be key to unlocking market share in certain large categories.

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Tags: Retail

Nordstrom Ups The Ante With New Loyalty Program
Import from forbes.com
September 14, 2018
Nordstrom is introducing a new loyalty program. Some aspects are merely playing catch up. Others hold the potential to move the retailer from average to remarkable.

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Tags: Customer Experience, Retail, Customer Loyalty

Physical Stores: Assets Or Liabilities?
Import from forbes.com
September 07, 2018
For several years the narrative was that physical retail was dead. Recent reports suggest a resurgence. Yet the reality is more nuanced. Winning retailers don't approach it as a black and white question but leverage the pieces of brick-and-mortar retail that bring a competitive edge.

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Tags: Retail

Here's What Investors Are Missing About The Sears-Amazon Partnership
Import from forbes.com
August 28, 2018
The news that Sears is expanding its tire partnership with Amazon sent the company's shares sharply higher. For the most part, this is much ado about nothing as it does little to change the inevitable continuing decline of the storied retailer.

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Tags: Retail

Retail Earnings: The Best Of Times And The Worst Of Times
Import from forbes.com
August 23, 2018
As retailer earnings reports roll in, a few things are becoming more clear. Physical retail is not dead, but boring retail is. The difference between the haves and have nots is becoming more pronounced. And better is not necessarily the same as good.

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Tags: Retail

Eddie Lampert Just Can't Stop Picking At Sears' Carcass
Import from forbes.com
August 20, 2018
Eddie Lampert, Sears Holdings' CEO and primary shareholder, seems destined for the Chutzpah Hall of Fame as his hedge fund scoops up Sears' once highly valuable assets.

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Tags: Retail

Sorry, Alexa: Voice Shopping Is Mainly Hype -- For Now
Import from forbes.com
August 10, 2018
Is voice-activated commerce the next big thing in retail or mostly hype? A new study suggests any notion of a shopping revolution is premature.

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Tags: Retail

Mickey Drexler And The De-Schlepping Of Retail
Import from forbes.com
August 06, 2018
An increasingly important driver of online shopping growth is, as former J. Crew CEO Mickey Drexler has coined it, "de-schlepping." The consumer value of having bulky and heavy items shipped is clear. Whether retailers can make the economics work over the long term is another matter entirely.

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Tags: Retail

1 Book
REMARKABLE RETAIL: How to Win & Keep Customers in the Age of Digital Disruption
Lifetree Media
April 14, 2020
Despite the clickbait headlines that warn of a “retail apocalypse,” many brick and mortar retail brands are enjoying strong growth and profits. Others, however, are destined to become obsolete because they offer merely convenience, decent prices, or an okay shopping experience. In Remarkable Retail, industry thought leader Steve Dennis argues that retailers can no longer count on scarcity to drive sales, or settle for providing indifferent in-store experiences, because customers live online and have a wealth of choice and information at their fingertips.

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Tags: Customer Experience, Digital Transformation, Retail

2 Keynotes
Steve Dennis Keynote at Inside Retail Live 2018, Melbourne, Australia
youtube
March 25, 2019
Steve Dennis Remarkable Retail keynote

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Tags: Digital Transformation, Retail

Steve Dennis Keynote at Total Retail Tech 2018
youtube
March 25, 2019
Keynote on Remarkable Retail at Total Retail Tech, Dallas TX

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Tags: Digital Transformation, Retail

1 Panel
PREA Panel
youtube
March 16, 2019

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Tags: Digital Transformation, Retail

16 Podcasts
AWS's Tom Litchford and the Amazon Technology Revolution
REMARKABLE RETAIL POD CAST
April 26, 2021
This week our special guest is Tom Litchford, Head of Worldwide Business Development for Amazon Web Services (AWS). We cover a lot of ground, touching on the key benefits of cloud-computing (turns out there are quite a few), how AWS fits into the Amazon eco-system (spoiler alert: quite nicely), why it takes a crisis for retailers to innovate (don't get us started) and why a culture of experimentation is so important. We also tackle the proverbial elephant in the room.

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Tags: Innovation, Retail

This One Goes to 11
Import from wordpress feed
December 22, 2020
"Great brands don't chase customers; customers chase great brands."- Gary Friedman, CEO Restoration HardwareWe are on to #7 ("Memorable") in Steve's 8 Essentials of Remarkable Retail framework. Being Memorable is critical to not simply offering a slightly better version of mediocre and competing rel

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Tags: Retail

Retail Without Boundaries with guest Mitch Joel, bestselling author, keynote speaker and founder of Six Pixels Group
Import from wordpress feed
December 15, 2020
We move on to the 6th Essential ("Connected") in Steve's 8 Essentials of Remarkable Retail framework, discussing how an abundance of connection and the erosion of boundaries between consumers and brands has fundamentally redefined marketing communications and created entirely new business models. We

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Tags: Retail

Treat Different Customers Differently with guest Bridget Brennan, bestselling author and CEO of Female Factor
Import from wordpress feed
December 08, 2020
"Without data, you are just another person with an opinion.”- W. Edwards DemingWe move on to the 5th Essential ("Personal") in Steve's Essentials of Remarkable Retail framework, delving into the criticality of defining our core customer (including who are offering is NOT for), why the "1 to 1 futu

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Tags: Retail

Retail's New Front Door with guest Stephan Schambach, author and CEO & Founder, Newstore
Import from wordpress feed
December 01, 2020
“We no longer go online, we live online”- GoogleIn our discussion of the 4th Essential ("Mobile") in Steve's Essentials of Remarkable Retail framework we probe how smart devices have created a world where we can always be shopping and the new best location for our brand is wherever the customer

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Tags: Retail

The Customer is the Channel with guest Rob Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer at Tractor Supply Company
Import from wordpress feed
November 24, 2020
“Silos belong on farms.”- Bob Thacker, former, Sears VP MarketingWe're moving on to the 3rd of the "8 Essentials of Remarkable Retail": Harmonized, which revolves around the idea that we must drop our channel-centric thinking, processes and metrics, embrace the blur that is shopping today and se

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Tags: Retail

Human-Centered Retail with guest Rishad Tobaccowala, author of Restoring the Soul of Business
Import from wordpress feed
November 17, 2020
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."- Maya AngelouWe're moving on to the 2nd of the "8 Essentials of Remarkable Retail": Human-Centered, where we open the aperture on concepts of customer-centricit

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Tags: Retail

Digitally Enabled
Import from wordpress feed
November 10, 2020
This episode we begin the journey to remarkable by digging into Essential #1 in Steve's "8 Essentials of Remarkable Retail" framework. And we've gone global with a great panel of joining us from New York City, Montreal and London.Our panel of experts, includes UNTUCKit CIO/CDO Lockie Andrews, digita

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Tags: Retail

Choose Remarkable
Import from wordpress feed
November 03, 2020
"The problem is, you think you have time."- Carlos Castaneda, Journey to IxtlanAs we transition to the second part of our inaugural season, we take a brief look back at the core principles behind why even very good is not good enough any more and why we must choose remarkable. As the pace of digital

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Tags: Retail

Challengers of the Status Quo with Coresight Research's CEO & Founder Deborah Weinswig
Import from wordpress feed
October 27, 2020
"How did you go bankrupt?" Bill asked."Two ways," Mike said. "Gradually, then suddenly."- Ernest Hemingway, The Sun Also ArisesWhy do so many companies defend the status quo even when it becomes increasingly obvious that their business model is losing customer relevance and remarkability? Why do oth

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Tags: Retail

The Future Will Not Be Evenly Distributed with Publicis' Chief Commerce Strategy Officer Jason "Retail Geek" Goldberg
Import from wordpress feed
October 20, 2020
William Gibson, the great American-Canadian speculative fiction author, once said: "The future is already here, it's just not very evenly distributed." This episode features a deep dive into several key concepts to navigate the COVID economy and execute the journey to remarkable. First and foremost

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Tags: Retail

The Collapse of the Middle with Deloitte Consulting's Kasey Lobaugh
Import from wordpress feed
October 13, 2020
In this episode we delve into a topic that sits at the core of the need to be remarkable: the on-going bifurcation of the retail market.For more than a decade success has largely been found at either end of the spectrum. At one end, brands that offered incredible value and convenience have been gobb

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Tags: Retail

The End of Scarcity with best-selling author Seth Godin
Import from wordpress feed
October 06, 2020
In this episode we talk about the end of scarcity that previously characterized much of retail's evolution. As we entered the 21st century, some 98% of all retail was done in brick & mortar locations where access, product choice and the information about what product and services would best meet our

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Tags: Retail

A World Turned Upside Down: the epic revolution that has happened in retail and The Five Emerging Forces of retail’s new normal, featuring special guest Sucharita Kodali, Vice President, Forrester Research
Import from wordpress feed
September 29, 2020
Welcome to the Remarkable Retail podcast episode 1, A World Turned Upside Down, I’m Michael LeBlanc, and I’m Steve Dennis!In this episode we explain what Season one is about and the concept of the podcast, I talk to Steve about why he wrote the book from big picture level, and why ...

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Tags: Retail

A World Turned Upside Down with Forrester Research's Sucharita Kodali
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September 29, 2020
In our inaugural episode we explain what Season 1 is about and the structure of the podcast. We talk about why Steve wrote his book, the underlying concepts of ""Remarkable Retail: How to Win & Keep Customers in the Age of Digital Disruption" and his "8 Essentials" framework. We unpack the idea that

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Retail isn't dead - boring retail is.
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September 04, 2020
I'm here to tell you: retail isn't dead - boring retail is.  As a C-level executive at two Fortune 500 companies, keynote speaker and strategic advisor to dozens of retail, consumer and technology brands I help organizations accelerate their growth.  I’m also the author of the new best...

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Tags: Retail

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