Technology companies are searching for better ways to drive revenue and profit growth. Paul is a global authority on using Outcome Programs to achieve this growth. He’s literally written the book on outcomes…. two of them, in fact.
The industry has shifted to SaaS and other ‘as-a-service’ models. The resultant shift of power back to customers has forced technology companies to change. They need new ways to improve retention and increase win-rates. That’s why powerhouse companies such as Microsoft, SAP, Salesforce, Adobe and many more are adopting Outcome Programs.
Paul’s most recent book, The Outcome Generation, has been adopted by companies across the world. He appears regularly on podcasts and webinars and publishes content every week about outcomes and Outcome Programs.
His knowledge stems from first-hand experience. He spent over five years designing and successfully running an Outcome Program across the Asia Pacific region. He did so as the Asia Pacific head of an enterprise software (ERP) company with 200 staff in nine countries supporting 800 customers. He then spent one and a half years researching and writing The Outcome Generation.
From 30-minute chats to multi-day workshops, Paul’s content and style engage audiences everywhere. And fills them with enthusiasm for applying an outcome approach to their customers.
Available For: Advising, Consulting, Influencing, Speaking
Travels From: Sydney, Australia
Speaking Topics: Income from Outcomes - How to Drive Revenue and Profit Growth through an Outcome Program; Outcome-based Customer Success
| Paul Henderson | Points |
|---|---|
| Academic | 0 |
| Author | 183 |
| Influencer | 106 |
| Speaker | 0 |
| Entrepreneur | 0 |
| Total | 289 |
Points based upon Thinkers360 patent-pending algorithm.
Why Vendors Should Propose Projects Not Products
Tags: Customer Experience, Sales
What Travel Agents Can Teach Technology Vendors
Tags: Marketing, Sales
Why ROI Doesn’t Help in Selling Technology Products
Tags: Sales, Business Strategy
Income from Outcomes: Tap Into Unrealised Income Through a Customer Outcome Program
Tags: Customer Experience, Culture, Business Strategy
The Outcome Generation: How a New Generation of Technology Vendors Thrives through True Customer Success
Tags: Business Strategy, Customer Experience, Customer Loyalty
The Chief Capability Officer: Delivering the Capability to Execute
Tags: Business Strategy, Customer Experience, Customer Loyalty
