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Technology companies are searching for better ways to drive revenue and profit growth. Paul is a global authority on using Outcome Programs to achieve this growth. He’s literally written the book on outcomes…. two of them, in fact.
The industry has shifted to SaaS and other ‘as-a-service’ models. The resultant shift of power back to customers has forced technology companies to change. They need new ways to improve retention and increase win-rates. That’s why powerhouse companies such as Microsoft, SAP, Salesforce, Adobe and many more are adopting Outcome Programs.
Paul’s most recent book, The Outcome Generation, has been adopted by companies across the world. He appears regularly on podcasts and webinars and publishes content every week about outcomes and Outcome Programs.
His knowledge stems from first-hand experience. He spent over five years designing and successfully running an Outcome Program across the Asia Pacific region. He did so as the Asia Pacific head of an enterprise software (ERP) company with 200 staff in nine countries supporting 800 customers. He then spent one and a half years researching and writing The Outcome Generation.
From 30-minute chats to multi-day workshops, Paul’s content and style engage audiences everywhere. And fills them with enthusiasm for applying an outcome approach to their customers.
Available For: Advising, Consulting, Influencing, Speaking Travels From: Sydney, Australia Speaking Topics: Income from Outcomes - How to Drive Revenue and Profit Growth through an Outcome Program; Outcome-based Customer Success
Points based upon Thinkers360 patent-pending algorithm.
Why Vendors Should Propose Projects Not Products
October 02, 2019
We teach technology sales teams to seek out a problem the customer has. In some cases, the sales team may offer insight into a problem the customer doesn’t know they have. The sales team then shows how the use of their product will solve the problem.
Income from Outcomes: Tap Into Unrealised Income Through a Customer Outcome Program
Outcome Leaders Pty Ltd
March 10, 2022
Your company sells and makes a profit. Great! But does your company evolve the way it sells and profits?
Many organisations fail to achieve the vast untapped value available to them. Unseen opportunities can skyrocket revenue and profits but are tragically never realised.
Income from Outcomes putsthe key to unlocking that potential directly at your fingertips. You will have the power to propel your company to amazing new heights.
At the highest level, it’s not complex. The book provides a roadmap for following an outcome-based approach. It enables your business customers to thrive whilst increasing your company’s revenue and bottom line.
From the author who brought you The Chief Capability Officer and The Outcome Generation. Income from Outcomes draws from these previous works, from the author’s extensive experience and from the input of almost 150 executives across 300 hours of one-on-one and small-group research sessions.
Can you afford not to grab the unrealised opportunities for your business? Read Income from Outcomes today to evolve your company's revenue and profit-making potential now.
Tags: Customer Experience, Culture, Business Strategy
The Outcome Generation: How a New Generation of Technology Vendors Thrives through True Customer Success
October 01, 2018
Technology companies are searching for better ways to drive revenue and profit growth. The industry has rushed to adopt as-a-service and payment over time rather than payment upfront. The lower barriers to entry and exit have moved the power back to customers. Now, if customers don't feel successful, they can cancel, reduce or stagnate their subscription.
The Outcome Generation provides insight into how the third generation of customer engagement has emerged. Gen 3 vendors focus on enabling real and measurable business outcomes, not just getting the technology working.
The book shows how this is being done. And why the industry is moving to an outcomes approach with customers.