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Gregorio Uglioni
Head Business Transformation at Kantonsspital Winterthur
Zurich, Switzerland
Gregorio Uglioni is an expert in Business Transformation, Innovation and Customer Experience.
Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture. His cross-industry engagement for the development of the customer experience science (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-seller “Customer Experience 3”) and his in-depth know-how allowed him to be recognized as an expert in Customer Experience. He is one of the few CCXP’s in Switzerland and the world’s first certified ACXSPlus.
Gregorio holds two masters from the University of Zurich. He started his career at Accenture and is now the Head of Business Transformation at the Cantonal Hospital of Winterthur (Zurich) in Switzerland.
Gregorio’s battery charger is his family
Available For: Influencing, Speaking Travels From: Zurich, Switzerland Speaking Topics: Customer Experience, Leadership, Customer Service
Gregorio Uglioni
Points
Academic
0
Author
444
Influencer
5
Speaker
29
Entrepreneur
23
Total
501
Points based upon Thinkers360 patent-pending algorithm.
Holistic Experiences with Miles C. Thomas – E83
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July 18, 2022
Episode released on: 18. July 2022 The CX Goalkeeper had the great opportunity to interview Miles C. Thomas LinkedIn Headline: Chief Experience Officer – Creating Customer Centric Companies -Global customer service & experience leader – Contributing author CX3 – Chair of C
Tags: Customer Experience, Digital Transformation, Leadership
Who is the CX Goalkeeper? with Dennis Wakabayashi – E82
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July 07, 2022
Episode released on: 11. July 2022 The CX Goalkeeper had the great opportunity to interview Dennis Wakabayashi LinkedIn Headline: Global Voice of #CX | Connector of people and resources to transform business | Digital Marketing Instructor | Author | Industry MC and Keynote S
Tags: Customer Experience, Digital Transformation, Leadership
Human Level Artificial Intelligence with Pascal Kaufmann – E28 REPLAY
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July 04, 2022
Episode released on: 28th June 2021 The CX Goalkeeper had the great opportunity to interview Pascal Kaufmann LinkedIn Headline: Founder & CEO (we are hiring !) My learnings: – It is possible to create human level AI – Deep learning and Machine Learning will not replicate the hum
Tags: Customer Experience, Digital Transformation, Leadership
Emotional Intelligence – Sandra Thompson – E81
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July 04, 2022
Episode released on: 04. July 2022 The CX Goalkeeper had the great opportunity to interview Sandra Thompson LinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied
Tags: Customer Experience, Digital Transformation, Leadership
What changed and what did not change in CX with Rick Denton – E80
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June 27, 2022
Episode released on: June 26th, 2022 The CX Goalkeeper had the great opportunity to interview Rick Denton LinkedIn Headline: Customer Experience Transformation |
Tags: Customer Experience, Digital Transformation, Leadership
How To Turn Your Employees Into Lead Magnets & Customer Advocates with Jill Raff – E79
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June 19, 2022
Episode released on: 20. June 2022 The CX Goalkeeper had the great opportunity to interview Jill Raff LinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLC Highlights: 00:00 Game Start
Tags: Customer Experience, Digital Transformation, Leadership
(REPLAY) Outstanding experiences in Dubai, the center of excellence with Faran Niaz – E24
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June 15, 2022
Episode released on: 31. May 2021 The CX Goalkeeper had the great opportunity to interview Faran Niaz LinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader 2021 | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings |
Tags: Customer Experience, Digital Transformation, Leadership
Digital Customer Service with Rick DeLisi – E78
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June 13, 2022
Episode released on: 13. June 2022 The CX Goalkeeper had the great opportunity to interview Rick DeLisi LinkedIn Headline: Co-Author of “Digital Customer Service: Transforming Customer Experience for an On-Screen World” and “The Effortless Experience” Highlights: 00:00 G
Tags: Customer Experience, Digital Transformation, Leadership
(Replay) Platforms and their implications on business with Anna Noakes Schulze – E23
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June 08, 2022
Episode released on: 24. May 2021 The CX Goalkeeper had the great opportunity to interview Anna Noakes Schulze LinkedIn Headline: UX/CX Strategist | Keynote Speaker | Bestselling CX Author | Top CX Influencer for 2022 | Digital Platform & Ecosystem CX My learnings: Platf
Tags: Customer Experience, Digital Transformation, Leadership
The Customer Experience Landscape – Ozkan Demir, CEO Pisano – E77
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June 06, 2022
Episode released on: June 6th, 2022 The CX Goalkeeper had the great opportunity to interview Ozkan Demir. LinkedIn Headline: Chief Executive Officer – Pisano Highlights: 00:00 Game Start 00:50 Ozkan’s Introduction 02:20 Ozkan’s Values 04:30 His view of the CX landscape “
Tags: Customer Experience, Digital Transformation, Leadership
86 Podcasts
Holistic Experiences with Miles C. Thomas
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July 17, 2022
The CX Goalkeeper had the great opportunity to interview Miles C. ThomasLinkedIn Headline: Chief Experience Officer - Creating Customer Centric Companies -Global customer service & experience leader - Contributing author CX3 - Chair of CX Judges - Top CX Influencer 2021/22Highlights:00:00 Game S
Tags: Customer Experience, Digital Transformation, Leadership
Who is the CX Goalkeeper? with Dennis Wakabayashi
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July 10, 2022
The CX Goalkeeper had the great opportunity to interview Dennis WakabayashiLinkedIn Headline: Global Voice of #CX | Connector of people and resources to transform business | Digital Marketing Instructor | Author | Industry MC and Keynote SpeakerHighlights:00:00 Game Start00:24 Dennis' introduction01
Tags: Customer Experience, Digital Transformation, Leadership
Emotional Intelligence with Sandra Thompson
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July 03, 2022
The CX Goalkeeper had the great opportunity to interview Sandra ThompsonLinkedIn Headline: Founder of the Ei Evolution CX & EX Consultancy| CX & EX Educator| 1st Goleman Emotional Intelligence Coach in the UK| TEDx speaker| Applied CX & EI course lead| Contributing author to PUNK XLHighl
Tags: Customer Experience, Digital Transformation, Leadership
How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff
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June 19, 2022
The CX Goalkeeper had the great opportunity to interview Jill RaffLinkedIn Headline: Expert Insights Turning Employees Into Advocates and Customer Magnets Consultant, Speaker, Show Host, Author, CEO/Founder of Jill Raff Group, LLCHighlights:* 00:00 Game Start* 01:00 Jill's introduction* 05:00 Jill's
Tags: Customer Experience, Digital Transformation, Leadership
Digital Customer Service with Rick DeLisi
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June 12, 2022
The CX Goalkeeper had the great opportunity to interview Rick DeLisiLinkedIn Headline: Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" and "The Effortless Experience"Highlights:00:00 Game Start00:56 Rick's Introduction02:13 The Effortless Experience &
Tags: Customer Experience, Digital Transformation, Leadership
The Customer Experience Landscape with Ozkan Demir
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June 05, 2022
The CX Goalkeeper had the great opportunity to interview Ozkan Demir.LinkedIn Headline: Chief Executive Officer - PisanoHighlights:00:00 Game Start00:50 Ozkan's Introduction02:20 Ozkan's Values04:30 His view of the CX landscape "The Total Experience"06:49 Key ingredients for such a great success sto
Tags: Customer Experience, Digital Transformation, Leadership
Leadership with Neil Skehel - CEO & Founder Awards International
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May 29, 2022
The CX Goalkeeper had the great opportunity to interview Neil SkehelLinkedIn Headline: MBA, CEO and founder of Awards International in the UK, Serbia and UAE. Owner of CXM, (Customer Experience Magazine). NED The Future Shaper Media Company.Highlights:0:00 Game Start1:30 Neil’s Introduction2:30 Ne
Tags: Customer Experience, Digital Transformation, Leadership
Blending Feng Shui Principles with Business & Personal needs with Claire Boscq
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May 22, 2022
The CX Goalkeeper had the great opportunity to interview Claire BoscqLinkedIn Headline: Turn People & Places into Prosperity using my BIZSHUI Method, blending Feng Shui Principles with Business & Personal needsHighlights:00:00 Game Start01:15 The Book BIZSHUI 9 keys to Feng Shui your Busines
Tags: Customer Experience, Digital Transformation, Leadership
Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer
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May 15, 2022
The CX Goalkeeper had the great opportunity to interview Claude SilverLinkedIn Headline: Chief Heart Officer at VaynerMedia (CHRO)/Chief People Officer)Highlights:0:00 Game Start00:45 Claude's Introduction01:55 Claude's values04:09 Claude ingredients for success6:20 The Role of Human Being in Busine
Tags: Customer Experience, Digital Transformation, Leadership
Delivering WOW Through Service with Ryo Zsun from Zappos
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May 08, 2022
The CX Goalkeeper had the great opportunity to interview Ryo ZsunLinkedIn Headline: The Culture Maestro at Zappos | Speaker | Company Culture | Customer Experience Highlights:00:00 Game Start 01:00 Ryo's introduction02:30 Ryo's values 03:38 Why are you working for Zappos? 06:22 What motivate you and
Tags: Customer Experience, Digital Transformation, Leadership
The Experiences of a CX Legend with Faran Niaz
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May 02, 2022
The CX Goalkeeper had the great opportunity to interview Faran NiazLinkedIn Headline:Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader 2021 | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder – CX FUTURE | Int’l CX Awards Jud
Tags: Customer Experience, Digital Transformation, Leadership
The Role of CX Professionals with Alex Mead
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April 25, 2022
The CX Goalkeeper had the great opportunity to interview Alex MeadLinkedIn Headline: Chief Customer Service Experience Officer - Transforming omnichannel CX across contact centre, digital, social & physical channels - Leading teams which innovate across all customer activities - CRM, AI, Data, A
Tags: Customer Experience, Digital Transformation, Leadership
Uplifting Service with Ron Kaufman - Second Half
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April 18, 2022
The CX Goalkeeper had the great opportunity to interview RON KAUFMANRon's LinkedIn Headline:New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote SpeakerThis discussion was split in 2 episodes. On April 4th, the first episode went liveHigh
Tags: Customer Experience, Digital Transformation, Leadership
Uplifting Service with Ron Kaufman - First Half
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April 11, 2022
The CX Goalkeeper had the great opportunity to interview RON KAUFMANRon's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote SpeakerThis discussion was split in 2 episodes. On April 11th, the second episode will be l
Tags: Customer Experience, Digital Transformation, Leadership
Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO
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April 04, 2022
The CX Goalkeeper had the opportunity to interview Ricardo Saltz GulkoCustomer & Employee Experience & Customer Success - Services - Data-Driven Transformation, Lead Design & Innovation, Change & Growth - Founder of the European Customer Experience Organization (ECXO)The game with Ri
Tags: Customer Experience, Digital Transformation, Leadership
The Impact of CX on Business with Petko Tinchev
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March 28, 2022
The CX Goalkeeper had the great pleasure to interview Petko Tinchev from GemseekPetko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact accelerationHighlights: 0:00 Kickoff 0.49 Petko Tinchev's introduction 1:51 Petko's career 4:16 Petko's co
Tags: Customer Experience, Digital Transformation, Leadership
Leadership and Trust with Dr. Brian Harman
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March 21, 2022
The CX Goalkeeper had a smart discussion with Dr. Brian HarmanCoaching Executives Into High-Trust Leaders Who Earn 41% More In 3 Months Using The Signature BMH Career & Leadership AcceleratorHighlights:1:30 Brian's Introduction4:27 Brian’s TEDx Talk “How to use humor to build trust”7:13 Di
Tags: Customer Experience, Digital Transformation, Leadership
CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara
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March 14, 2022
The CX Goalkeeper had a smart discussion with deBBie AkwaradeBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and HumanitarianKey topics discussed is the competency framework required to deliver CX SuccessBusiness goal understandi
Tags: Customer Experience, Digital Transformation, Leadership
CX foundation and Leadership with Jeannie Walters
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March 07, 2022
The CX Goalkeeper had a smart discussion with Jeannie WaltersFounder and CEO of Experience Investigators, Customer Experience Speaker, Trainer, Podcast Host.In this episode you will learn:- Customer experience is more than a customer journey map or a Net Promoter Score.- It creates fewer ruined days
Tags: Customer Experience, Digital Transformation, Leadership
The Dark Side of Customer Experience with Michael Bartlett - Second Half
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February 28, 2022
The CX Goalkeeper had a smart discussion with Michael Bartlett.Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at JMARK. He is a serial founder and philanthropreneur dedicated to helping animal rescues.We discussed about in the 2 episodes with him: catalog
Tags: Customer Experience, Digital Transformation, Leadership
The Dark Side of Customer Experience with Michael Bartlett - First Half
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February 21, 2022
The CX Goalkeeper had a smart discussion with Michael Bartlett.Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at JMARK. He is a serial founder and philanthropreneur dedicated to helping animal rescues.We discussed about the key takeaways from the book in
Tags: Customer Experience, Digital Transformation, Leadership
Women in CX: an outstanding highly committed community - E61 with Clare Muscutt
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February 14, 2022
There Are More Male CEOs With The Name “John” Than Women CEOsThe CX Goalkeeper had a smart discussion with Clare MuscuttMember-centered community designer, she brings together women in customer experience from across the globe to collaborate, inspire, learn from, and support each other to succee
Tags: Customer Experience, Digital Transformation, Leadership
The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half
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February 07, 2022
“Find your slice of cake & a candle and transform it into chocolate box & a sparkler”The CX Goalkeeper had a smart discussion with Dan GingissDan Helps Companies Make Customer Experience Their Best Sales & Marketing Strategy. He is a Keynote Speaker, an Author and a PodcasterThis is
Tags: Customer Experience, Digital Transformation, Leadership
The Experience Maker - How To Create Remarkable Experiences - E59 with Dan Gingiss - 1st Half
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January 31, 2022
“Find your slice of cake & a candle and transform it into chocolate box & a sparkler”The CX Goalkeeper had a smart discussion with Dan GingissDan Helps Companies Make Customer Experience Their Best Sales & Marketing Strategy. He is a Keynote Speaker, an Author and a Podcaster.The dis
CX is a team sport: strategies to win together in serving customer
digital-customer-experience-series-europe
April 21, 2022
3 highlights:
- Winning the match means scoring more goals than the competitors
- Everybody on the field needs to play his/her role to create long-lasting value
- Fans inside and outside of the company are the thermometer of business success
CXPA - CX is a team sport: strategies to win together in serving customer
CXPA Switzerland
April 21, 2022
3 highlights:
- Winning the match means scoring more goals than the competitors
- Everybody on the field needs to play his/her role to create long-lasting value
- Fans inside and outside of the company are the thermometer of business success
Tags: Customer Experience, Digital Transformation, Leadership
10 Videos
(Replay) The Customer Experience World Games and What Really Matters Most To Customers with Christopher Brooks – E18
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April 27, 2022
Episode released on: April 21st 2021 The CX Goalkeeper had the great opportunity to interview Christopher Brooks LinkedIn Headline: Customer Experience Specialist, Founder of the Customer Experience World Games My learnings: CXWG2020 ideated by Christopher Brooks in collaboration with Limetropy
Tags: Customer Experience, Digital Transformation, Leadership
The Role of CX Professionals with Alex Mead – E71
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April 24, 2022
Episode released on: April 25th 2022 The CX Goalkeeper had the great opportunity to interview Alex Mead LinkedIn Headline: Chief Customer Service Experience Officer – Transforming omnichannel CX across contact centre, digital, social & physical channels – Leading teams which inn
Tags: Customer Experience, Digital Transformation, Leadership
(Replay) LinkedIn Secrets with Deanna Russo – E17
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April 20, 2022
Episode released on: April 12th 2021 The CX Goalkeeper had the great opportunity to interview Deanna Russo LinkedIn Headline: Showing Solopreneurs and Companies How To Brand Themselves On LinkedIn Using My Triangle Strategy! | Grew my LinkedIn following 25 times in 18 months | Mom of
Tags: Customer Experience, Digital Transformation, Leadership
Uplifting Service with Ron Kaufman – E70 – Second Half
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April 18, 2022
Release date: 11.04.2022 (recorded in the first week of January) The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron’s LinkedIn Headline: New York Times Bestselling Author “UPLIFTING SERVICE” | Customer Experience & Service Culture Expert | Keynot
Tags: Customer Experience, Digital Transformation, Leadership
The Experiences of a CX Legend with Faran Niaz – E72
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April 17, 2022
Episode released on: May 2nd 2022 The CX Goalkeeper had the great opportunity to interview Faran Niaz LinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader 2021 | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings |
Tags: Customer Experience, Digital Transformation, Leadership
(Replay) PUNK CX with Adrian Swinscoe – E16
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April 13, 2022
The CX Goalkeeper had a smart discussion with Adrian Swiscoe Adrian is a Customer experience advisor, author, speaker, workshop leader and aspirant punk at Punk CX. We discussed following tracks:• With great power comes great responsibilities• CX is not F* metrics• Simplicity rules: ok?• The
Tags: Customer Experience, Digital Transformation, Leadership
Uplifting Service with Ron Kaufman – E69 – First Half
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April 10, 2022
Release date: 04.04.2022 (recorded in the first week of January) The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron’s LinkedIn Headline: New York Times Bestselling Author “UPLIFTING SERVICE” | Customer Experience & Service Culture Expert | Keynot
Tags: Customer Experience, Digital Transformation, Leadership
The CX Trend Radar 2021 with Nils Hafner – E15
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April 06, 2022
Prof. Dr. Nils Hafner is a great friend of mine and an outstanding CX expert. In the DACH region one of the most known CX thought leader. He is an international Keynote Speaker, a Blogger, an Author and Professor at the University of Lucerne. How Nils explains CX and the examples he is using, makeCo
Tags: Customer Experience, Digital Transformation, Leadership
Simplifying Business with Ricardo Saltz Gulko – E68
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April 04, 2022
The CX Goalkeeper had the opportunity to interview Ricardo Saltz Gulko Ricardo’s LinkedIn headline: Customer & Employee Experience & Customer Success – Services – Data-Driven Transformation, Lead Design & Innovation, Change & Growth – Founder of the European C
Tags: Customer Experience, Digital Transformation, Leadership
The Customer Experience Professionals Association and the CCXP Exam with Gabe Smith – E14
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March 30, 2022
The CX goalkeeper had a smart discussion with Gabe Smith After more than 11 years at the American Cancer Society with his last role as Senior Consultant – Customer Experience, he moved to the CXPA – Customer Experience Professional Association as content manager in 2019. He creates and c
Tags: Customer Experience, Digital Transformation, Leadership
1 Webinar
CX Goalkeeper Breakfast / Apéritif
Gregorio Uglioni
September 21, 2021
In addition to the CX Goalkeeper podcast, I am organizing on a quarterly basis a deep dive on one specific topic. It's a discussion with thought leaders in a specific topic related to Customer Experience.
Tags: Customer Experience, Digital Transformation, Leadership
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Holistic Experiences with Miles C. Thomas – E83
Who is the CX Goalkeeper? with Dennis Wakabayashi – E82
Human Level Artificial Intelligence with Pascal Kaufmann – E28 REPLAY
Emotional Intelligence – Sandra Thompson – E81
What changed and what did not change in CX with Rick Denton – E80
How To Turn Your Employees Into Lead Magnets & Customer Advocates with Jill Raff – E79
(REPLAY) Outstanding experiences in Dubai, the center of excellence with Faran Niaz – E24
Digital Customer Service with Rick DeLisi – E78
(Replay) Platforms and their implications on business with Anna Noakes Schulze – E23
The Customer Experience Landscape – Ozkan Demir, CEO Pisano – E77
Holistic Experiences with Miles C. Thomas
Who is the CX Goalkeeper? with Dennis Wakabayashi
(Replay) The Customer Experience World Games and What Really Matters Most To Customers with Christopher Brooks – E18
The Role of CX Professionals with Alex Mead – E71
(Replay) LinkedIn Secrets with Deanna Russo – E17
Uplifting Service with Ron Kaufman – E70 – Second Half
The Experiences of a CX Legend with Faran Niaz – E72
(Replay) PUNK CX with Adrian Swinscoe – E16
Uplifting Service with Ron Kaufman – E69 – First Half
The CX Trend Radar 2021 with Nils Hafner – E15
Simplifying Business with Ricardo Saltz Gulko – E68
The Customer Experience Professionals Association and the CCXP Exam with Gabe Smith – E14
