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Gart Capote, CBPP

Consultant - Owner at Gart Capote Consulting

Lisboa, Portugal

|| Author, Keynote Speaker, Instructor & International Consultant ||

SOME RECENT NUMBERS:

? International Certified Business Process Professional (CBPP) since 2010
? Almost 4000 BPM professionals trained in the last 10 years
? Author of 6 best-selling Business Process Management books
? Creator of the revolutionary "Truth Modeling” methods & principles
? Keynote Speaker for dozens of Business Process Management Events
? Has idealized, founded and presided for 8 consecutive years ABPMP Brazil
? His books are academic references for postgraduate exams and also master and phd theses
? Is the chairman of Business Experience Design International Alliance
? Loves neuroscience, barbecue, good beer and plays acoustic guitar
? Is a passionate practitioner of Mindfulness

WHAT I DO:

I'm here to help professionals and organizations to achieve successful outcomes through the best use of Business Process Management, Creativity, Digital Transformation and Business Experience Design.

WHY?:

? Every Organization needs to improve its services, products and results.
? Every Client deserves a better product, service and personal journey. At the end, everyone needs a better, simpler and happier life.
? Every time we improve processes considering our client's perspective, we are one step closer to a happier society.
? Make it real is what makes me get out of the bed every day.

I CAN HELP YOU WITH:

• Process Automation for Digital Transformation
• Business Experience Assessment
• Customer Centricity
• Cost and Bureaucracy Reduction
• Productivity Improvement
• Customer Journey Design
• Outside-in Focus Strategies
• Gamification Engagement
• More results from Less resources
• Compliancy Readiness
• Time Consumption Reduction
• Competitivity Enhancement

LET’S TALK

Invite me here on LinkedIn or send me an e-mail:
Gart@GartCapote.com

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Lisbon - Portugal
Speaking Topics: Customer Experience, Process Transformation, Business Design

Gart Capote, CBPP Points
Academic 10
Author 360
Influencer 121
Speaker 23
Entrepreneur 120
Total 634

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Business Unit: Management and Customer Experience
Theatre: Europe, Brazil and Africa
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed
Media Experience: 17 years

Areas of Expertise

Business Strategy 43.64
CRM
Customer Experience 32.13
Customer Loyalty 33.62
Design Thinking
Digital Transformation 30.39
Entrepreneurship 31.39
GovTech
Innovation 33.64
Leadership 30.91
Management 53.90

Industry Experience

Consumer Products
Engineering & Construction
Federal & Public Sector
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Hospitality
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Retail
Telecommunications

Publications

1 Academic Certification
Certified Business Process Professional
ABPMP International
April 12, 2010
ABPMP International - Certified Business Process Professional - since 2010

See publication

Tags: Business Strategy, Customer Experience, Management

2 Board Memberships
Presiden - Business Experience Design International Alliance
BXD ia
August 08, 2018
Business Experience Design International Alliance is a non-profit and vendor-independent professional network dedicated to lead the BXD practice. We exist to learn, nurture, evolve, share and teach knowledge and abilities necessary to reduce business management fragmentation (1) and deliver better experiences to people inside and outside the organizations (2).

See publication

Tags: Digital Transformation, Innovation, Management

Chapter President - ABPMP Brazil
ABPMP Brazil
April 08, 2009
Presidente do chapter da ABPMP Brasil durante 8 anos consecutivos desde a fundação.

See publication

Tags: Management

6 Books
A Jornada do Cliente
Amazon
November 11, 2020
Guia essencial para entender clientes, desenvolver soluções, projetar experiências, repensar processos e prosperar. O 1º livro que apresenta, consolida e ensina Customer Experience e Jornada do Cliente integrada aos Processos de Negócio para desenvolvimento de soluções seguindo um método 100% prático.

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Tags: Customer Experience, Management, Customer Loyalty

2 Pontos
Amazon
August 01, 2018
Reflexões práticas sobre Gestão por Processos | Volume 1
Coletânea de artigos técnicos com grande repercussão na comunidade profissional internacional.
Manifesto Contra o Conformismo na Gestão Por Processos
Escritório de Processos - Realizadores ou Orientadores?
Como Modelar a Verdade e utilizar o Foco do Cliente para Transformar
Gestão, Criatividade e Inovação
O Design de Experiência Organizacional
BPM Ágil. Isso NÃO Existe!
Serviços, Processos, Clientes e Lucro
Foco Do Cliente, OutsideIn & BPM

See publication

Tags: Business Strategy, Management

FUJA DO FLUXOGRAMA
Amazon
August 08, 2017
A obra que define e ensina a revolucionária técnica de "​Modelagem da Verdade" utilizando BPMN 2.0.

Sabe aquele fluxograma que documenta “perfeitamente” as coisas que acontecem em um processo organizacional?
Provavelmente, esse mesmo fluxograma, está totalmente errado e mentindo para você e sua organização.
​Nesta obra Gart Capote explica e ensina como você deve fazer para fugir dos fluxogramas e deixar de ser enganado.

See publication

Tags: Business Strategy, Innovation, Management

MEDIÇÃO DE VALOR DE PROCESSOS PARA BPM
Amazon
August 02, 2016
Perspectivas, Ferramentas e Métodos para Maximizar o Verdadeiro Valor dos Processos.

​Neste livro você aprenderá a medir:
Capacidade de Trabalho com Ciclo Funcional
Capacidade de Processos Ponta a Ponta
Custo de Instâncias de Processos
Tempo de Ciclo de Processos
Consumo de Recursos
Custo de Inatividade
Desperdícios
Uma obra essencial para todo profissional que pretende atuar com gestão por processos em análise, diagnóstico e melhoria de processos.

See publication

Tags: Business Strategy, Management

BPM PARA TODOS
Amazon
May 02, 2012
Uma Visão Geral, Abrangente, Objetiva e Esclarecedora sobre Gerenciamento de Processos de Negócio - BPM.
​
Seja você iniciante ou expert em Gerenciamento de Processos de Negócio, este livro provocará suas convicções, medos e anseios.

Uma obra transformadora que já foi lida por milhares de pessoas e continua a ser utilizada como uma poderosa ferramenta de sensibilização inicial para os não praticantes de BPM e uma incrível fonte de inspiração que permanece atual.

Além das propostas provocantes e exemplos voltados para o dia a dia das pessoas, explore os 10 passos mínimos que toda organização deve realizar em sua caminhada para alcançar a desejada e poderosa gestão por processos.

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Tags: Business Strategy, Management

GUIA PARA FORMAÇÃO DE ANALISTAS DE PROCESSOS
Amazon
April 13, 2011
2ª edição
Sucesso absoluto, uma referência nacional para todos os interessados em entender melhor o que é Gerenciamento de Processos de Negócio (BPM) e como atuar com Análise de Processos para produção de diagnóstico organizacional.

Esta é a primeira obra de Gart Capote, publicada a primeira vez em 2011, já está em sua segunda edição atualizada e ampliada em 2015 e extremamente atual até hoje.

Conteúdo essencial para todo profissional de processos, amplamente referenciado e utilizado como fonte para concursos públicos e cursos de pós-graduação.

Um guia verdadeiramente prático e objetivo.

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Tags: Business Strategy, Leadership, Management

3 Founders
Business Experience Design International Alliance
BXD ia
August 01, 2018
Business Experience Design International Alliance is a non-profit and vendor-independent professional network dedicated to lead the BXD practice. We exist to learn, nurture, evolve, share and teach knowledge and abilities necessary to reduce business management fragmentation (1) and deliver better experiences to people inside and outside the organizations (2).

See publication

Tags: Entrepreneurship, Innovation, Management

ABPMP Brazil
ABPMP Brazil
April 08, 2009
Idealizador e fundador do chapter brasileiro da ABPMP.

See publication

Tags: Management

Gart Capote Consulting
GC.com
June 04, 2003
International Business Evolution Consultancy Services

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Tags: Business Strategy, Customer Experience, Management

2 Keynotes
BPM Congress
Innovo Group
May 29, 2012
1st BPM Congress in Brazil

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Tags: Business Strategy, Customer Experience, Management

BPM Day Brasília - DF
ABPMP Brasil
September 17, 2011
Business Process Management 1 day Seminar

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Tags: Business Strategy, Customer Experience, Management

2 Media Interviews
Processes and Organizations
Rede Nacional de Ensino e Pesquisa
August 28, 2012
Project and Process Experts Panel at RNP - National Network for Research and Development

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Tags: Business Strategy, Customer Experience, Management

Chapter President
ABPMP BR - Minas Gerais
August 11, 2011
Brazilian Business Process Management Evolution

See publication

Tags: Business Strategy, Customer Experience, Management

1 Webinar
A Jornada do Cliente - Customer Journey
Stream Yard - YouTube
July 09, 2020
New Book launching webinar

See publication

Tags: Business Strategy, Customer Experience, Management

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