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Tiffani Bova

Executive Advisor, Author, Keynote Speaker at Think Forward

LAX-HNL, United States

Ranked for the last six years in the Top 50 business thinkers in the world by Thinkers50, Tiffani Bova is a leading thinker who Forbes says “reshapes our perception of growth” and The San Francisco Examiner named as one of the ten most sought after brand evangelists.

As both a practitioner and academic she offers a unique perspective and has helped lead the tech industry through several evolutions over her nearly 30-year career as Salesforce’s former Growth and Innovation Evangelist, and previously as a Research Fellow at Gartner and a sales, marketing and customer service executive for start-ups and Fortune 500 companies. She is the author of two Wall Street Journal bestsellers: Growth IQ and The Experience Mindset.

While at Gartner, her forward-looking insights and guidance helped some of the largest technology companies in the world including Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, expand their market share and grow their revenues. She was a trusted advisor to multiple senior executives who were responsible for shifting from on-premise to as-a-service business models resulting in new billion-dollar divisions.

In the late 90’s and early 2000s she was a pioneer of cloud computing, she previously led direct and indirect sales, marketing and customer service for two of the largest web-based start-ups in the US and spearheaded a newly formed division of a Fortune 500 company to $300 million in revenue over two and a half years.

Tiffani has been featured in Harvard Business Review, Fortune, Fast Company, Bloomberg, MSNBC-TV, Yahoo Finance, INC and Forbes. She is also the host of the podcast What’s Next! with Tiffani Bova. More info here: https://www.tiffanibova.com/

Available For:
Travels From: Los Angeles, CA
Speaking Topics: https://www.tiffanibova.com/keynote/

Tiffani Bova Points
Academic 0
Author 2476
Influencer 457
Speaker 0
Entrepreneur 0
Total 2933

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual
Theatre: Global
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: 1-10
Company Founded Date: Undisclosed
Media Experience: 25 years
Last Media Training: 09/07/2020
Last Media Interview: 10/01/2023

Areas of Expertise

AI
Analytics
Business Strategy 30.12
Cloud
CRM
Culture 60.18
Customer Experience 100
Customer Loyalty 58.02
Design Thinking 30.15
Digital Disruption 30.14
Digital Transformation 30.94
Emerging Technology 30.15
Future of Work 30.02
Innovation 35.14
Leadership 54.81
Management 34.50
Marketing 44.12
Sales 30.43
Startups 30.08

Industry Experience

Consumer Products
High Tech & Electronics
Professional Services
Retail
Telecommunications
Wholesale Distribution

Publications

46 Article/Blogs
Why this topic, why now?
LinkedIn
April 05, 2023
Definitely not me. However, there I was standing on stage giving a keynote at “The Art Of” in Vancouver, Canada. Let me set the scene a bit. I don’t rely on notes when I give keynotes, I just try and let the story flow and reveal itself using slides to guide me. I was in the middle of my presentation and I said I didn't think it was a coincidence that Salesforce was a great place to work, one of the most innovative companies in the world and the fastest growing enterprise software company. When I got off stage, I thought there was something there to explore further so I could better understand that connection, if any at all.

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Tags: Customer Experience, Leadership, Customer Loyalty

You Can Judge A Book By Its Cover
LinkedIn
March 06, 2023
This weeks Think Forward newsletter is a bit different than usual. I'm super excited to unveil the cover of my new book The Experience Mindset coming out June 6th. While a book cover may seem benign, a lot goes into a design that someone may only spend a few seconds looking at before they decide to learn more about it.

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Tags: Customer Experience, Leadership, Customer Loyalty

Everybody Wants to Rule the World with Ray Wang
LinkedIn
February 16, 2022
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas.

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Tags: Customer Experience, Leadership, Customer Loyalty

The Brains and Brawn Company: Combining Digital and Physical Solutions with Robert Siegel
What's Next! with Tiffani Bova
January 27, 2022
This week I am thrilled to bring you this episode of the What’s Next! Podcast with Robert Siegel! Robert is a Lecturer in Management at the Stanford Business School. He researches strategy and innovation in both large and small companies, and how companies combine digital and physical solutions for their customers. He is also a general partner at XSeed Capital and a venture partner at Piva Capital. He sits on the board of directors of Luumopen and Avochato. Robert was previously general manager of the video and software solutions division for GE Security, with annual revenues of $350 million, and executive vice president of Pixim, Inc. (acquired by Sony). He is the co-inventor of four patents and served as lead researcher for Andy Grove’s best-selling book, Only the Paranoid Survive and recently published his own book, The Brain and Brawn Company. I am so excited to bring you this episode of the What’s Next! Podcast with Robert Siegel!

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Tags: Customer Experience, Culture, Sales

The Paradigm Shifts of Marketing
LinkedIn
September 29, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons from my What's Next Podcast as well as my LinkedIn Live interviews.

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Tags: Customer Experience, Leadership, Marketing

Building a $2 Billion Dollar Unicorn with Michele Romanow
LinkedIn
September 02, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews.

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Tags: Customer Experience, Innovation, Leadership

Three Years of Growth IQ Celebrated with Givitas
LinkedIn
August 18, 2021

I’m glad you’re enjoying my LinkedIn newsletter, "Think Forward: Trends. Inspiration. Bold Ideas." My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation, and leadership.

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Tags: Customer Experience, Innovation, Leadership

A Masterclass in Sales with Tracy Tutor
LinkedIn
July 03, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews.

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Tags: Customer Experience, Leadership, Customer Loyalty

Unstoppable and Undaunted – Don’t Let the Doubters Stop You
LinkedIn
June 22, 2021
I’m glad you’re enjoying my LinkedIn newsletter called Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.

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Tags: Customer Experience, Innovation, Leadership

Leadership, Sales and Manifesting Success with Ryan Serhant
LinkedIn
June 15, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation, and leadership.

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Tags: Innovation, Leadership

How to be Present for Life's Presents with Gordan Biernat
LinkedIn
June 09, 2021
I'm glad you're enjoying my LinkedIn newsletter called "Think Forward: Trends. Inspiration. Bold Ideas." My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.

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Tags: Customer Experience, Innovation, Future of Work

Pushing the Boundaries of Innovation with Alex Osterwalder
LinkedIn
June 01, 2021
I hope you are enjoying my LinkedIn newsletter Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share key takeaways and lessons learned from my What's Next Podcast, as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.

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Tags: Customer Experience, Innovation, Leadership

Being a Human Marketer in Today's World with Seth Godin
LinkedIn
May 21, 2021
Enjoy my latest LinkedIn newsletter "Think Forward: Trends. Inspiration. Bold Ideas."

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Tags: Customer Experience, Innovation, Leadership

Excellence Required with Tom Peters
LinkedIn
May 14, 2021
I hope that you like my first LinkedIn newsletter called "Think Forward: Trends. Inspiration. Bold Ideas." My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.

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Tags: Customer Experience, Innovation, Leadership

How the Employee Experience (EX) Drives Lamborghini’s Success
Salesforce
January 05, 2021
The luxury automobile maker set an all-time six-month sales record in the second half of 2020 and recently celebrated its highest production month ever. They attribute their customer growth and satisfaction to employees who love what they do.

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Tags: Customer Experience, Management

How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers
Salesforce
November 11, 2020
This is a simple message I’ve given critical thought to, especially after a Forbes Insights report, The Experience Equation: How Happy Employees and Customers Accelerate Growth, identified a correlation between employee experience (EX), customer experience (CX), and growth. The study found that companies that were hyperfocused on enhancing their employee engagement ultimately had higher customer engagement levels and amassed 1.8 times more revenue growth (nearly double) than organizations that solely focused on customers. Conversely, the respondents indicated that just focusing on customers did not correlate to higher EX or revenue.

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Tags: Customer Experience, Innovation

The “AND” Play - Giving Yourself Permission to be Uncomfortable, and Successful, and HUMAN with Beth Comstock
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February 28, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the personal honor and pleasure of connecting with the accomplished, Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal,  overseeing Ad-sales, Marketing, and Res

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Tags: Leadership

Self-Development, Diversity, and True Leadership with Ron Carucci
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February 12, 2019
Welcome to the What's Next!podcastwith Tiffani Bova. This week I have the great fun of connecting with the wonderful, RonCarucci. Ron is a co-founder and managing partner atNavalent, where he works with CEOs and executives pursuing transformational change for their organiza

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Tags: Leadership, Diversity and Inclusion

Diamonds are Forever, so is Candid, Radical Feedback with Kim Scott
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January 31, 2019
Welcome to the What's Next! podcast with Tiffani Bova.  This week I have the pleasure of chatting with the ever-candid, Kim Scott. Kim is the author of three novels, and the New York Times and Wall Street Journal bestseller “Radical Candor: Be A Kickass Boss Without Losing Your Humanity.

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Tags: Leadership

Making Your Emotions Work for You with Justin Bariso
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January 17, 2019
Welcome to the What's Next! podcast with Tiffani Bova.  This week I am excited to welcome Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider,  CNBC, and Forb

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Tags: Management, Leadership

The Cyborg Olympics and Becoming a Better Leader with Bonnie St. John
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January 03, 2019
Welcome to the What's Next! podcast with Tiffani Bova.     This week I have the absolute pleasure of welcoming Olympic Medalist Bonnie St. John to the What's Next! Podcast. At the age of 5, Bonnie had her right leg amputated. And once you listen to this podcast, you will understand,

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Tags: Leadership

Super Phoning in with Ryan Leslie
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December 20, 2018
Welcome to the What's Next! podcast with Tiffani Bova.     This week I have the pleasure of welcoming our first Grammy-nominated recording artist, record producer, and musician, Ryan Leslie. If that isn’t impressive enough, Ryan is also a technophile, entrepreneur, and genius Harvard g

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Shifting Ahead with Allen Adamson
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December 06, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming Allen Adamson to the What's Next! Podcast. Allen is a noted industry expert in all disciplines of branding and the Co-Founder of Metaforce. He is also a published author ...

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Tags: Marketing

Find Your Inner Mogul with Tiffany Pham
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November 22, 2018
Welcome to the What's Next! podcast with Tiffani Bova.  This week I have the pleasure of welcoming another Tiffany to the What's Next! Podcast. Tiffany Pham is the Founder and CEO of Mogul, an award-winning, worldwide platform that connects women to trending content and courses, and perso

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Innovation from the Battlefield to the Boardroom with Pete Newell
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October 25, 2018
Welcome to the What's Next! podcast with Tiffani Bova.   This week I am excited to be chatting with retired army colonel and Silicon Valley Investor Peter Newell! Pete is the co-founder and a managing partner of BMNT, an investment company that provides early-stage investment to companies developin

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Tags: Innovation

1 Book
Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business
Portfolio
August 14, 2018
Do you know the best way to drive your company's growth? If not, it's time to boost your Growth IQ.

Trying to find the one right move that will improve your business's performance can feel overwhelming. But, as you'll discover in Growth IQ, there are just ten simple--but easily misunderstood--paths to growth, and every successful growth strategy can be boiled down to picking the right combination and sequence of these paths for your current context.

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Tags: Management, Leadership, Culture

790 Podcasts
Moving Beyond Your First Idea with Jeremy Utley
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April 18, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.  This week I have the pleasure of welcoming Jeremy Utley to the show. He is the Director of Executive education at Stanford's d.school and an adjunct professor at Stanford School of Engineering. He is also the co-host of the school's widely pop

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Tags: Culture, Customer Experience, Leadership

RELOAD: The Nature of Luck with Maria Konnikova
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April 11, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m excited to share a replay of a great conversation with Maria Konnikova.    Maria graduated from Harvard and earned her Ph.D. in psychology from Columbia. She’s written two New York Times bestsellers: The Confidence Game

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Tags: Culture, Customer Experience, Leadership

How To Be a Friction Fixer with Bob Sutton
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April 04, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I have the honor and privilege of welcoming Bob Sutton to the show. We’ve been social media buddies for many, many years and I thought it was about time that Bob would join me on the podcast.    Bob is an organizational psycho

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Tags: Culture, Customer Experience, Leadership

RELOAD: Getting Back to Lean with Steve Blank
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March 28, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m reflecting on a great conversation with Steve Blank, a career entrepreneur and academic.    Steve is a Silicon Valley entrepreneur in eight startups over two decades with four IPOs, and currently, he is an academic teachi

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Tags: Customer Experience, Leadership, Culture

Getting to the Bottom of Burnout with Dr. Neha Sangwan
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March 21, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I have the honor of welcoming Dr. Neha Sangwan to the show.    Dr. Neha is the CEO and founder of Intuitive Intelligence, is an internal medicine physician, international speaker, and corporate communications expert. Her private

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Tags: Customer Experience, Leadership, Culture

RELOAD: Double-Clicking on Diversity and Inclusion with Dr. Tony Byers
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March 14, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m featuring a conversation I had with Dr. Tony Byers a while back. He is best known for leading Global Diversity and Inclusion (D&I) at Starbucks where he was responsible for developing and leading the strategic direction for

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Tags: Culture, Customer Experience, Leadership

RELOAD: What You Don't Know About Innovation with Linda Hill
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March 07, 2024
Welcome to the What's Next! podcast with Tiffani Bova.    This week I want to revisit an insightful conversation about invitation with Dr. Linda Hill.    Dr. Linda Hill is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadershi

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Tags: Culture, Customer Experience, Leadership

A Blueprint for Career Growth with Grace Puma and Christiana Smith Shi
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February 29, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    I'm really excited about this conversation today with two brilliant women.    The first is Christiana Smith, the former president of Nike's consumer direct division, leading the company's global retail and e-commerce business. Before that

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Tags: Culture, Customer Experience, Leadership

Making Waves and Driving Transformation with Lisa Lutoff-Perlo
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February 22, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I have the honor of welcoming Lisa Lutoff-Perlo to the show.    Lisa is the Vice Chairman of External Affairs at Royal Caribbean Group. She's a high-impact leader in the travel and hospitality industry whose vision and strategy

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Tags: Customer Experience, Leadership, Culture

RELOAD: Who's on Your Team with Adam Grant
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February 15, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    Adam Grant is a leading voice on organizational psychology and I know many of you resonate with his ideas, which is why I’m so eager to replay a conversation I had with Adam a while back.   Adam is an expert on finding motivation and mea

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Tags: Customer Experience, Leadership, Culture

Aligning Every Level for Growth with Scott Edinger
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February 08, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m joined by Scott Edinger.    Scott is a consultant for leading business growth and is trusted by clients in the Fortune 50 and across the globe. He has worked with CEOs and senior leaders to develop pragmatic strategies an

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Tags: Culture, Customer Experience, Leadership

RELOAD: Leaders are Storytellers of Meaning and Purpose with Michael Chavez
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February 01, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.  This week I’m bringing back an insightful conversation with Michael Chavez that every leader can benefit from.  Michael is the Global Managing Director of Duke Corporate Education, part of Duke University. He joined Duke in 2006 and held va

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Tags: Culture, Customer Experience, Leadership

How to Work with (Almost) Anyone with Michael Bungay Stanier
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January 25, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.  Today I have the privilege of welcoming Michael Bungay Stanier, otherwise known as MBS, to the show. Despite being virtual friends for a long time, we only recently had the chance to meet in person at the Thinkers50 event, where Michael won a

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Tags: Culture, Customer Experience, Leadership

RELOAD: Diversity Drives Innovation with Frans Johansson
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January 18, 2024
Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m reflecting on a conversation I had with Frans Johansson a while back and want to share these valuable insights with you once again.   Frans is an author, entrepreneur, and the CEO of The Medici Group. He has inspired reade

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Tags: Culture, Customer Experience, Leadership

2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer
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January 04, 2024
Title: 2023 Listener Favorite: Elevating Your Organization Starts with Elevating Your Team with Robert Glazer Welcome to the What's Next! Podcast with Tiffani Bova.  As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of spea

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Tags: Culture, Customer Experience, Leadership

2023 Listener Favorite: Helping People Become Changemakers with Alex Budak
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December 28, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.  As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re gi

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Tags: Culture, Customer Experience, Leadership

2023 Listener Favorite: The Consumer Psychology Behind Scarcity Mindset with Mindy Weinstein
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December 21, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. As we approach the end of the year, I’m pausing to look back and celebrate all of the wonderful guests that I had the honor of speaking to on the show. And based on your feedback, many of these guests resonated with you as well so we’re givi

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Tags: Culture, Customer Experience, Leadership

Navigating the World of AI with Josh Bersin
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December 14, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.  This week on the What’s Next! Podcast, I have the wonderful privilege of welcoming Josh Bersin to the show.  Josh is an analyst and thought leader specializing in the global talent market and the challenges and trends affecting business wor

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Tags: Customer Experience, Leadership, Culture

RELOAD: Rising Up Against the Diminisher with Liz Wiseman
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December 07, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I’m replaying a conversation with a guest I know you all love - Liz Wiseman.   Liz is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius I

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Tags: Customer Experience, Leadership, Culture

RELOAD: Raising Customer Value in Your Business with Bill Macaitis
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November 30, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.  This week, I’d like to go back to a conversation I shared a while back with Bill Macaitis. Bill served as the go-to-market executive for three of the fastest growing SaaS companies: Slack, Zendesk, and Salesforce. He achieved five exits and

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Tags: Customer Experience, Leadership, Culture

What Every Entrepreneur Needs to Know with Catalina Daniels and James Sherman
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November 23, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with a powerful duo, Catalina Daniels and James Sherman who are co-authors of Smart Startups: What Every Entrepreneur Needs to Know.   Catalina spent the first 17

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Tags: Customer Experience, Leadership, Culture

What Every Entrepreneur Needs to Know with Catalina Daniels + James Sherman
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November 23, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with a powerful duo, Catalina Daniels and James Sherman who are co-authors of Smart Startups: What Every Entrepreneur Needs to Know.   Catalina spent the first 17

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Tags: Customer Experience, Leadership, Culture

RELOAD: How Big Companies Can Act Small with Tendayi Viki
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November 16, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.    This week on the What’s Next! Podcast, I’m bringing back a conversation with Tendayi Viki that I think is extremely valuable to re-listen to from time to time.    If you don’t know Tendayi, he’s an academic, the co-designer of Pea

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Tags: Customer Experience, Leadership, Culture

Master Speaking in the Moment with Matt Abrahams
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November 09, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with Matt Abrahams that I know you’re going to keep coming back to.   Matt is a leading expert in communication with decades of experience as an educator, author,

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Tags: Customer Experience, Leadership, Culture

RELOAD: How Habits Create Repeat Customers with Nir Ayel
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November 02, 2023
Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m bringing back an interview with Nir Eyal, author of Hooked: How to Build Habit-Forming Products. Nir is an entrepreneur and has taught at Stanford School of Business.    THIS EPISODE IS PERFECT FOR… companies who want to

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Tags: Customer Experience, Leadership, Culture

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