The “AND” Play - Giving Yourself Permission to be Uncomfortable, and Successful, and HUMAN with Beth Comstock
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February 28, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the personal honor and pleasure of connecting with the accomplished, Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal, overseeing Ad-sales, Marketing, and Res
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Tags: Leadership
Self-Development, Diversity, and True Leadership with Ron Carucci
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February 12, 2019
Welcome to the What's Next!podcastwith Tiffani Bova. This week I have the great fun of connecting with the wonderful, RonCarucci. Ron is a co-founder and managing partner atNavalent, where he works with CEOs and executives pursuing transformational change for their organiza
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Tags: Leadership, Diversity and Inclusion
Diamonds are Forever, so is Candid, Radical Feedback with Kim Scott
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January 31, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of chatting with the ever-candid, Kim Scott. Kim is the author of three novels, and the New York Times and Wall Street Journal bestseller “Radical Candor: Be A Kickass Boss Without Losing Your Humanity.
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Tags: Leadership
Making Your Emotions Work for You with Justin Bariso
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January 17, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to welcome Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forb
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Tags: Management, Leadership
The Cyborg Olympics and Becoming a Better Leader with Bonnie St. John
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January 03, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of welcoming Olympic Medalist Bonnie St. John to the What's Next! Podcast. At the age of 5, Bonnie had her right leg amputated. And once you listen to this podcast, you will understand,
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Tags: Leadership
Super Phoning in with Ryan Leslie
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December 20, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming our first Grammy-nominated recording artist, record producer, and musician, Ryan Leslie. If that isn’t impressive enough, Ryan is also a technophile, entrepreneur, and genius Harvard g
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Shifting Ahead with Allen Adamson
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December 06, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming Allen Adamson to the What's Next! Podcast. Allen is a noted industry expert in all disciplines of branding and the Co-Founder of Metaforce. He is also a published author ...
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Tags: Marketing
Find Your Inner Mogul with Tiffany Pham
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November 22, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming another Tiffany to the What's Next! Podcast. Tiffany Pham is the Founder and CEO of Mogul, an award-winning, worldwide platform that connects women to trending content and courses, and perso
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Innovation from the Battlefield to the Boardroom with Pete Newell
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October 25, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to be chatting with retired army colonel and Silicon Valley Investor Peter Newell! Pete is the co-founder and a managing partner of BMNT, an investment company that provides early-stage investment to companies developin
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Culture is Key with Michael Lombardi
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October 10, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I am very excited to bring our first NFL coach, Michael Lombardi, to What’s Next! Michael is an American Football Executive and Media Analyst with over 30 years of experience who enjoyed front row access to football titans Bill Wa
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Tags: Culture
When Thought Leadership Causes Disruption with Andrew Grill
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September 27, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have a great conversation with Andrew Grill. Andrew is an experienced corporate leader and a former IBM Global Managing Partner. He has launched and run technology companies in Europe and Australia and worked with (and for) som
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The Nature of Luck with Maria Konnikova
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September 13, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have a great conversation with Maria Konnikova. Maria graduated from Harvard, earned her Ph.D. in psychology from Columbia. She’s written two New York Times bestsellers: The Confidence Game and Mastermind: How to Think Like Sherlo
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Getting Back to Lean with Steve Blank
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August 30, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have a great conversation with Steve Blank, a career entrepreneur and academic. Steve is a Silicon Valley entrepreneur in eight startups over two decades with four IPOs, and currently, he is an academic teaching at Stanford, Berkele
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What Red Bull can teach you about creating new markets
LinkedIn
August 17, 2018
A Thai pharmacist and an Austrian entrepreneur met one day back in 1984 in Thailand, when the Austrian toothpaste salesman Dietrich Mateschitz was searching for a remedy for his jet lag. As luck would have it, pharmacist Chaleo Yoovidhya suggested a local sweetened energy drink called Krating Daeng, Thai for Red Bull, which had been invented in the 1970s.
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Tags: Innovation, Marketing, Sales
Is Retail Dead with Steven Dennis
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August 17, 2018
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I feature Steven Dennis on the show. Steve is the president of SageBerry Consulting, a strategic advisory firm focused on innovation and growth strategy for retail, luxury, and social impact brands. Prior to SageBerry, Steve was SVP
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Tags: Customer Experience, Digital Transformation, Retail
Double-Clicking on Diversity and Inclusion with Dr. Tony Byers
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August 02, 2018
Double-Clicking on Diversity and Inclusion Welcome to the What's Next! podcast with Tiffani Bova. This week, I feature Dr. Tony Byers on the podcast. He is best known for leading Global Diversity and Inclusion (D&I) at Starbucks where was responsible for developing and leading the strategic directio
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Tags: Diversity and Inclusion
What You DO NOT Know About Innovation with Dr. Linda Hill
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July 19, 2018
Welcome to the What's Next! podcast with Tiffani Bova. Dr. Linda Hill is my latest guest on the podcast. She is the Wallace Brett Dohm Professor of Business Administration at the Harvard Business School and the chair of the Leadership Initiative. She’s is regarded as one of the top experts on lead
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Who's on Your Team? with Adam Grant
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July 05, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I speak with Adam Grant. Adam is the leading expert on finding motivation, meaning, living more generous and creative lives. He's been recognized as one of the world's 10 Most Influential Management Thinkers and Fortune's 40 under 40
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Leaders are Storytellers of Meaning and Purpose with Michael Chavez
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June 21, 2018
Welcome to the What's Next! podcast with Tiffani Bova. Michael Chavez is my latest guest on the podcast. Michael Chavez, CEO of Duke Corporate Education, part of Duke University, joined Duke in 2006 and held various leadership roles before becoming the CEO in 2016. Before Duke, Michael spent over fi
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Social Media is the Holy Grail of Marketing
LinkedIn
April 14, 2018
What a treat to have Guy Kawasaki join me on my What’s Next! podcast. If you don't know this fun fact. Guy and I are both from Honolulu, Hawaii....but we went to rival high schools (I went to the better one..of course :)), so there is never a dull moment when the two of us get a chance to catch up. This podcast was definitely no exception.
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Tags: Social, Startups, Marketing
Creating Customer Service Experts From Within
LinkedIn
February 03, 2018
My most recent episode of the What’s Next! podcast features Shep Hyken, author, customer service expert, keynote speaker, and my friend. Shep focuses on companies who want to build loyal relationships with their customers and employees by delivering amazing experiences and engagement with customers to create loyalty.
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Tags: Customer Experience, Management, Leadership
Using Data to Predict the Future of Business with Peter Fader
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January 04, 2018
Today’s guest is Peter Fader, professor of marketing at the Wharton School of Business at the University of Pennsylvania and the co-founder of Zodiak. His expertise centers on the analysis of behavioral data to understand and forecast customer shopping purchasing activities. His insights are refle
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Inside the Tornado of Disruption
LinkedIn
December 14, 2017
My favorite part of hosting the What’s Next! podcast is interviewing people who have been in the middle of disruption, including my recent guest Frits van Paasschen. Frits was the CEO of Starwood Hotels and Resorts, between 2007-2015, when the AirBnB phenomenon took off.
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Tags: Customer Experience, Innovation, Management
Responding to Disruption? Start with the Mental Model Before Tackling Business Model Transformation
LinkedIn
September 19, 2017
After spending most of my career speaking with CEOs about business transformation, I knew I had to have Mark Bonchek on my What’s Next! Podcast. I wanted to get some insights into how he has seen leaders successfully respond to disruption and pivot their companies towards customer centricity.
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Tags: Customer Experience, Innovation, Management
Leadership and Storytelling: The Water and Fuel of Movements
LinkedIn
September 01, 2017
There is no better person I could have imagined discussing leadership and storytelling with than Nancy Duarte. She is a communications and persuasion expert. Her TED Talk has over 1 million views. Having her share her vast experience on What’s Next! for people who use storytelling and emotional connection to engage better with customers was inspiring.
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Tags: Customer Experience, Innovation, Management
Great Conversations Among Friends
LinkedIn
August 10, 2017
I have been fortunate over the past 2 decades to be able to work in an industry that is always changing and challenging me to learn and rethink the status quo.
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Tags: Customer Experience, Innovation, Management
What I Learned After Three Days with a 'Shark'? It's All About Doing Your Best Work
LinkedIn
August 03, 2017
After spending three days with Australian Shark Naomi Simson, I knew I had to invite her on my What’s Next! Podcast. She’s whip-smart, is constantly looking for ways to develop as a leader, and is always pushing for growth and a better customer experience.
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Tags: Customer Experience, Innovation, Management
What Does Cotton Candy, Video Games and Ferris Wheels Have to do With Business? Everything!
LinkedIn
March 17, 2016
With summer jobs on the horizon, professionals recall the first jobs that launched their careers. Read more, then write your own #CareerLaunch post.
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Tags: Customer Experience, Innovation, Management
Is a Perfect Quota Killing Sales Machine Possible?
LinkedIn
February 10, 2016
I was in Las Vegas last year at a conference and while walking to the convention center at the Mandalay Bay Hotel, I saw this image – while it was an advertisement for the “Shark Reef” exhibit, it got me thinking about this notion of a smarter more informed sales rep who can anticipate what customers will do next and change their behavior because of it.
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Tags: Customer Experience, Innovation, Sales
Sales: Work Your Plan During the First 90 Days
LinkedIn
April 04, 2015
Early in my sales career I changed jobs every 18 months landing myself at 8 different companies over a 12 year span, which means I had a lot of #First90Days.
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Tags: Customer Experience, Innovation, Management, Sales
New Year Rewind - How to Stand Out and Establish an Expert Reputation with Dorie Clark
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January 02, 2020
Welcome to the What's Next! podcast with Tiffani Bova. Happy New Year 2020 and welcome back to the What's Next! podcast with Tiffani Bova. For our first episode of 2020, we are highlighting the most popular episode of 2019 featuring our awesome guest, Dorie Clark! Dorie Clark is an author
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Tags: Customer Experience
It’s Funny Because It’s True, Leading with Creativity to Deliver Insight with Ron Tite
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December 19, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of speaking with Ron Tite. Ron is a best-selling author, entrepreneur, speaker and investor. He has been an award-winning advertising writer and Creative Director for some of the world’s mos
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Tags: Customer Experience
It Isn’t Binary, Navigating Tech Ethically and Responsibly with Kara Swisher
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December 05, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of speaking with Kara Swisher. Kara is the co-founder and editor-at-large of Recode, producer and host of the Recode Decode and Pivot podcasts, and co-executive producer of the Code Conference
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Tags: Customer Experience
The Next Big Story! Asking the Right Questions with Soledad O’Brien
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November 21, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of speaking with Soledad O’Brien. Soledad is an award-winning journalist, speaker, author and philanthropist who anchors and produces the Hearst Television political magazine program “Matter of Fact with
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Tags: Customer Experience
Creating a Diverse and Inclusive Working Environment with Silicon Valley’s Emily Chang
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November 07, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of speaking with Emily Chang. Emily is a San Francisco-based anchor and an executive producer of “Bloomberg Technology.” Before joining Bloomberg in 2010, Chang served as an international correspondent
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Tags: Customer Experience
Questions are the Answer - Are You Asking the Right Ones? with Hal Gregersen
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October 24, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of speaking with Hal Gregersen. Hal is Executive Director of the MIT Leadership Center and Senior Lecturer at the MIT Sloan School of Management. His newest book, Questions are the Answer: A Breakthrough
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Tags: Customer Experience
No Hard Feelings - Creating a Culture of Healthy Expression and Belonging with Liz Fosslien
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October 10, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of speaking with Liz Fosslien who is the co-author and illustrator of the Wall Street Journal best-seller No Hard Feelings: The Secret Power of Embracing Emotions at Work, and the Head of Content at Hu
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Tags: Customer Experience
Getting Comfortable with Uncertainty, Radical Self-Inquiry, and Leading Towards Innovation with Jerry Colonna
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September 26, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of chatting with Jerry Colonna. Jerry is an American Venture Capitalist, Professional Coach, and the CEO and co-founder of Reboot.io which is an executive coaching and leadership development firm. For nea
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Tags: Customer Experience
Unearth Your Own Potential by Being More Self-Aware with Tasha Eurich
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September 12, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am so thrilled to be able to chat with Tasha Eurich. Tasha is an organizational psychologist, researcher, and New York Times best-selling author. Over her 15-plus-year career, Tasha has built a reputation as a fresh, modern v
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Tags: Customer Experience
The Future of Retail with Doug Stephens
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August 29, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am thrilled to be speaking with Doug Stephens. Doug is the Founder of Retail Prophet. He is one of the world’s foremost retail industry futurists whose intellectual work has influenced well-known international retailers, agen
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Tags: Customer Experience, Retail
How Design Thinking Helped an Olympic Athlete Create Breakthrough Performance and Lean Into His Strength with John Coyle
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August 15, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the distinct honor and pleasure of speaking with Olympic silver medalist John Coyle. Known as “The Time Guy,” John is a thought leader in the field of chronoception—the study of how humans process time— and one o
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Tags: Customer Experience, Design Thinking
Driven by Purpose and Delivering Excellence with Horst Schulze
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August 01, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional
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Tags: Customer Experience
Doing Good, Embracing Discomfort, and the Final Marketing Frontier with Cindy Gallop
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July 18, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of speaking with Cindy Gallop. Cindy has over 30 years of experience in brand-building, marketing, and advertising. Cindy took a risk when she entered advertising and she hasn’t stopped taking t
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Tags: Customer Experience
Growth is a Decision with Daniel Marcos
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July 04, 2019
Welcome to the What's Next! podcast with Tiffani Bova. My guest this week is Daniel Marcos. Daniel is a Co-Founder and the CEO of Gazelles Growth Institute, an online executive education company for C-level executives at fast-growing firms. Daniel is also the Co-Founder of Inflectio
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Tags: Customer Experience
Fact Versus Fear and Becoming a True Student of Success with Bill Wooditch
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June 20, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am thrilled to be speaking with Bill Wooditch on the show. Bill is the founder and CEO of Wooditch Enterprises. He works with Fortune 500 companies like AIG, Old Republic, Zurich, and Bank of America to improve their sale
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Tags: Customer Experience
Innovation and Continuous Connection with Christian Terwiesch
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June 06, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of speaking with Professor Christian Terwiesch on the show. Christian is a Professor in Wharton’s Operations and Information Management department, co-director of Penn’s Mack Institute for I
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Tags: Innovation, Management
Creating Confidence and Reaching the Height of Your Potential with Boss in Heels Heather Monahan
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May 23, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am pleased to have Heather Monahan on the show. Heather is a best-selling author, keynote speaker, entrepreneur and founder of Boss In Heels. As a Chief Revenue Officer in Media, Heather Monahan is a Glass Ceiling Award wi
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Tags: Leadership
Servant Leadership and Building a Culture of Engagement with Ginger Hardage
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May 09, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am honored to have the wonderful Ginger Hardage on the show. Ginger recently retired as Senior Vice President of Culture and Communications at Southwest Airlines after an illustrious 25 years. She is recognized by many as
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Tags: Customer Experience, Culture
Building Trust in an Influencer Market with Tom Stockham
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April 25, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to have the innovative Tom Stockham on the show. Tom is a passionate champion of disruptive technologies who began his career as an associate at BCG, immersed in the shift to “big-box” retail. He later served
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Tags: Digital Transformation, Digital Disruption, Emerging Technology
How to Stand Out and Establish an Expert Reputation with Dorie Clark
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April 11, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am beyond thrilled to be speaking with the fantastic Dorie Clark. Dorie Clark is an author, sought after consultant, speaker, and adjunct professor at Duke University’s Fuqua School of Business. She is the author of Entrepreneurial You (named one of the most important business books of 2017 by Inc.), Reinventing You, and Stand Out (named #1 Leadership Book of 2015 by Inc.). A former presidential campaign spokeswoman, the New York Times describes her as an “expert at self-reinvention and helping others make changes in their lives.” I am excited to have Dorie Clark on the What’s Next! Podcast today to answer some of your biggest questions!
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Tags: Management, Leadership
The F.A.T.E of Curiosity and Being Curious All the Time with Dr. Diane Hamilton
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March 28, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to be speaking with the ever-curious Dr. Diane Hamilton. Diane is a nationally syndicated radio host, award-winning speaker, author, and educator. She is the MBA Program Chair at the Forbes School of Business and ha
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Tags: Leadership
The Human Side of Marketing and Growth with Mayur Gupta
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March 14, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of speaking with the first What’s Next guest to also be quoted in my book, Growth IQ. Mayur Gupta is the Chief Marketing Officer at Freshly, where he is leading a team of marketers to make F
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Tags: Marketing
The Pumpkin Plan and Running Your Business Like Clockwork with Mike Michalowicz
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November 08, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming Mike Michalowicz to the What's Next! Podcast. Mike is an entrepreneur and author who launched three multimillion-dollar companies before his 35th birthday and was awarded New Jersey's SBA Young Entrep
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The Pumpkin Plan and Running Your Business Like Clockwork with Mike Michalowicz
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November 08, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming Mike Michalowicz to the What's Next! Podcast. Mike is an entrepreneur and author who launched three multimillion-dollar companies before his 35th birthday and was awarded New Jersey's SBA Young Entrep
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Tags: Customer Experience
The Pumpkin Plan and Running Your Business Like Clockwork with Mike Michalowicz
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November 08, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming Mike Michalowicz to the What's Next! Podcast. Mike is an entrepreneur and author who launched three multimillion-dollar companies before his 35th birthday and was awarded New Jersey's SBA Young Entrep
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Tags: Customer Experience
Diversity Drives Innovation with Frans Johansson
iTunes
June 07, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I speak with Frans Johannson, author, entrepreneur, and the CEO of The Medici Group. Frans has inspired readers worldwide with his ideas on leadership and success, innovation, and diversity. His debut book The Medici Effect has been ca
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Tags: Digital Transformation, Innovation, Diversity and Inclusion
Rising Up Against the Diminisher with Liz Wiseman
iTunes
May 24, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have Liz Wiseman on the podcast. Liz is the author of New York Times bestseller Multipliers: How the Best Leaders Make Everyone Smarter, The Multiplier Effect: Tapping the Genius Inside Our Schools, and Wall Street Journal bestselle
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Tags: Customer Experience, Digital Transformation, Innovation
Raising Customer Value in Your Business with Bill Macaitis
iTunes
May 10, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have Bill Macaitis on the podcast. Bill served as the go-to-market executive for three of the fastest growing SaaS companies: Slack, Zendesk, and Salesforce. He has achieved five exits and now he enjoys helping other companies achieve hyper-growth by leveraging his cumulative knowledge and helping build go-to-market playbooks and teams.
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Tags: Customer Experience, Digital Transformation, Innovation
Growth Innovation for Existing Businesses with Alex Osterwalder
iTunes
April 26, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I speak with Alex Osterwalder. Alex is a speaker, the author of Business Model Generation, and is the co-founder of a software company. He is, according to his website, “Obsessed with making strategy innovation and entrepreneurship s
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Tags: Customer Experience, Innovation, Entrepreneurship
How Big Companies Can Act Small with Tendayi Viki
iTunes
April 12, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have Tendayi Viki on the podcast. He’s an academic, the co-designer of Pearson's Product Lifecycle, which won the Best Innovation Program 2015 at the corporate Entrepreneur Awards in New York, and is on the shortlist for the Think
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Tags: Customer Experience, Digital Transformation, Innovation
How Habits Create Repeat Customers with Nir Eyal
iTunes
March 29, 2018
Welcome to the What's Next! Podcast with Tiffani Bova. This week I interview Nir Eyal, author of Hooked: How to Build Habit-forming Products. Nir is an entrepreneur and has taught at Stanford School of Business. THIS EPISODE IS PERFECT FOR… companies who want to change consumer behavior. TODAY’S
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Tags: Customer Experience, Digital Transformation, Innovation
Time of Day Matters with Dan Pink
iTunes
March 15, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week’s awesome guest is Dan Pink, the author of six books, including When: The Scientific Secrets of Perfect Timing. Thinkers50 named Dan as one of the Top 15 Business Thinkers in the World, and his TED talk The Puzzle of Motivation is on
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Tags: Customer Experience, Digital Transformation, Innovation
No Lazy Thinking Allowed with Roger Martin
iTunes
March 01, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week’s guest is Roger Martin. Roger is the former Dean of the University of Toronto's Rotman School of Management, has been named “The Most Influential Business Thinker” by Thinkers50, and he advises CEOs worldwide. Roger is the autho
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Tags: Customer Experience, Digital Transformation, Innovation
Technology and Being Human with Arianna Huffington
iTunes
February 15, 2018
Welcome to the What's Next! podcast with Tiffani Bova. I’m honored to have Arianna Huffington as this week’s guest. Arianna is an author, mother, and businesswoman, most notably known as the co-founder and former Editor-in-Chief of The Huffington Post. Most recently, Arianna has written Thri
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Tags: Customer Experience, Digital Transformation, Innovation
Finding Your Place in Social Media with Guy Kawasaki
iTunes
February 01, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week is special because I was able to capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of B
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Tags: Customer Experience, Digital Transformation, Innovation
The Simple Ways to be a Customer Experience Expert with Shep Hyken
iTunes
January 18, 2018
Welcome to the What's Next! podcast with Tiffani Bova. My friend Shep Hyken is joining on the podcast this week. He’s a NY Times and WSJ bestselling author including, Moments of Magic, one of my favorites. He’s a customer service expert, and keynote speaker. He works with companies who want to b
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Tags: Customer Experience, Digital Transformation, Innovation
Using Data to Predict the Future of Business with Peter Fader
iTunes
January 04, 2018
Today’s guest is Peter Fader, professor of marketing at the Wharton School of Business at the University of Pennsylvania and the co-founder of Zodiak. His expertise centers on the analysis of behavioral data to understand and forecast customer shopping purchasing activities. His insights are refle
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Tags: Customer Experience, Digital Transformation, Innovation
How to NOT be Blindsided by Innovation with Jim Harris
iTunes
December 21, 2017
Welcome to the What's Next! podcast with Tiffani Bova. Today’s guest is Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim
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Tags: Customer Experience, Digital Transformation, Innovation
The Jazz Ensemble of Innovation and Reinvention with Josh Linkner
iTunes
December 07, 2017
Welcome to the What’s Next! podcast with Tiffani Bova. Today’s guest is Josh Linkner. Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners. Josh lives at the intersectio
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Tags: Customer Experience, Digital Transformation, Innovation
Inside the Tornado of Disruption with Frits Van Paasschen
iTunes
November 23, 2017
Welcome to the What’s Next! podcast with Tiffani Bova. This week, I’m speaking with Frits van Paasschen, a seasoned global executive, and author of the new book, The Disruptors Feast. With 30 years of experience, he has a unique perspective on the current trends that impact businesses around the
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Tags: Customer Experience, Digital Transformation, Innovation
The Culture of Excellence with Tom Peters
iTunes
November 09, 2017
Welcome to the What's Next! podcast with Tiffani Bova. I am thrilled to bring you Tom Peters on this week’s episode. Tom is the co-author of In Search of Excellence and is one of the most exceptional management, sales, and marketing thinkers around. This book has been tagged as the “best busines
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Tags: Customer Experience, Digital Transformation, Innovation
Small Data Eats Big Data for Breakfast with Martin Lindstrom
iTunes
October 26, 2017
Welcome to the What’s Next! podcast with Tiffani Bova. This week, we have Martin Lindstrom on the show. Martin has developed an unorthodox method of doing what every company says it wants to do: understanding its consumers’ deepest desires and turning them into breakthrough products, brands or r
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Tags: Big Data, Customer Experience, Digital Transformation
Disruptive Innovation: Play to Your Strengths with Whitney Johnson
iTunes
October 12, 2017
Welcome to the What's Next! podcast with Tiffani Bova. This week, Whitney Johnson joins Tiffani on the podcast. Whitney was recognized as one of the world's most influential management thinkers in 2015, was a finalist for the Top Thinkers on Talent at the biennial Thinkers50 ceremony in London,
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Tags: Customer Experience, Digital Transformation, Innovation
The Intersection of Innovation and Disruption with Lisa Bodell
iTunes
September 28, 2017
Welcome to the What’s Next! podcast with Tiffani Bova. Today’s guest is Lisa Bodell. Lisa is a globally recognized innovation leader, futurist, and CEO of futurethink. As an expert on the topic of change, she is also the author of two best-selling books: Why Simple Wins (2016), and Kill the C
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Tags: Customer Experience, Digital Transformation, Innovation
Mental Models of Customer-Centricity with Mark Bonchek
iTunes
September 14, 2017
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have the pleasure of having Mark Bonchek on the show. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational
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Tags: Customer Experience, Digital Transformation, Innovation
Storytelling in Business with Nancy Duarte
iTunes
August 31, 2017
Welcome to the What’s Next! podcast with Tiffani Bova. This week on the podcast, I’m interviewing Nancy Duarte. Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest des
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Tags: Customer Experience, Digital Transformation, Innovation
How to Handle Everyone Owning Customer Experience with Tamara McCleary
iTunes
August 17, 2017
Welcome to the What’s Next! Podcast with Tiffani Bova. This week’s guest is Tamara McCleary. Tamara is an international branding expert, a technology futurist, and the CEO of Thulium. She was named the #1 Most Influential Woman in MarTech by B2B Marketing and ranked by LeadTail as the 3rd most
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Tags: Customer Experience, Innovation
EP001b: 3 Days with a Shark with Naomi Simson
iTunes
July 24, 2017
My amazing guest is Naomi Simson. Naomi is the founding director of Australian online tech success story RedBalloon and Redii. She’s been blogging for a decade at Naomi Simson and is one of 5 Sharks on Network 10’s business reality show Shark Tank in Australia. You can join Naomi’s private onl
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Tags: Customer Experience, Innovation
EP001a: The Human Side of Business with Seth Godin
iTunes
July 21, 2017
Welcome to the What’s Next! podcast with Tiffani Bova. Today’s guest is Seth Godin. Seth is a bestselling author of 18 books and loves to talk about making something happen. Seth is a huge fan of doing the right thing in business. The “right thing” means not caring about stock options or you
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Tags: Customer Experience, Digital Transformation, Innovation
EP000: Welcome to the What’s Next! Podcast with Tiffani Bova
iTunes
July 21, 2017
Welcome to the What's Next! podcast with Tiffani Bova. In my 20+ years in the sales industry, I’ve met so many cool people and have had some fascinating conversations. There have been too many times I’ve wished a microphone was on so I could record my conversations with amazing people and share
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Tags: Customer Experience, Digital Transformation, Innovation
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