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Tiffani Bova
Chief Growth Evangelist at Salesforce
LAX-HNL, United States
As the Global Customer Growth and Innovation Evangelist at Salesforce I have the pleasure of working with some of the most innovative companies in the world as they look to transform the way they engage with customers. I look out to the future for disruptive trends while at the same time scanning the near horizon for the real world impact. I focus on shifts in buyer behavior, CX and sales models and then translating these into pragmatic plans for business transformation. My current conversations center around 2 objectives: customer success and growth.
I am also the host of the "What's Next!" Podcast on iTunes - ranked one of the Top 100 Business, Marketing and Management Podcasts. I've just finished wring my first book: Growth IQ: Get Smarter About the Choices That will Make or Break Your Business (Portfolio) publishing August 14, 2018.
I was previously with Gartner as a VP, Distinguished Analyst and Research Fellow covering Sales Strategies and Channel Innovation.
The industry has been good to me with some amazing awards including being named one of the “Most Powerful and Influential Women in California” from the National Diversity Counsil, Top 50 sales and marketing influencers by Top Sales World Magazine, INC magazine top sales influencers to name a few. I often write for HBR, Forbes and other industry leading periodicals and have been featured in articles from Bloomberg, The WSJ, Economist, Hoovers and USA Today.
I have been told the combination of my operational and research experience is what positioned me as one of the leading thinkers in the area of sales transformation and business model innovation. I still like to call myself a 'recovering seller' who is out there fighting the good fight for sales forces around the world. I continue to believe the best place to learn the realities of what is happening in the market, is to get in the field and see it through the eyes of your customers and your sellers.
Tiffani Bova
Points
Academic
0
Author
1999
Influencer
457
Speaker
0
Entrepreneur
0
Total
2456
Points based upon Thinkers360 patent-pending algorithm.
Definitely not me. However, there I was standing on stage giving a keynote at “The Art Of” in Vancouver, Canada. Let me set the scene a bit. I don’t rely on notes when I give keynotes, I just try and let the story flow and reveal itself using slides to guide me. I was in the middle of my presentation and I said I didn't think it was a coincidence that Salesforce was a great place to work, one of the most innovative companies in the world and the fastest growing enterprise software company. When I got off stage, I thought there was something there to explore further so I could better understand that connection, if any at all.
You Can Judge A Book By Its Cover
LinkedIn
March 06, 2023
This weeks Think Forward newsletter is a bit different than usual. I'm super excited to unveil the cover of my new book The Experience Mindset coming out June 6th. While a book cover may seem benign, a lot goes into a design that someone may only spend a few seconds looking at before they decide to learn more about it.
The Brains and Brawn Company: Combining Digital and Physical Solutions with Robert Siegel
What's Next! with Tiffani Bova
January 27, 2022
This week I am thrilled to bring you this episode of the What’s Next! Podcast with Robert Siegel! Robert is a Lecturer in Management at the Stanford Business School. He researches strategy and innovation in both large and small companies, and how companies combine digital and physical solutions for their customers. He is also a general partner at XSeed Capital and a venture partner at Piva Capital. He sits on the board of directors of Luumopen and Avochato. Robert was previously general manager of the video and software solutions division for GE Security, with annual revenues of $350 million, and executive vice president of Pixim, Inc. (acquired by Sony). He is the co-inventor of four patents and served as lead researcher for Andy Grove’s best-selling book, Only the Paranoid Survive and recently published his own book, The Brain and Brawn Company. I am so excited to bring you this episode of the What’s Next! Podcast with Robert Siegel!
The Paradigm Shifts of Marketing
LinkedIn
September 29, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons from my What's Next Podcast as well as my LinkedIn Live interviews.
Building a $2 Billion Dollar Unicorn with Michele Romanow
LinkedIn
September 02, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews.
Three Years of Growth IQ Celebrated with Givitas
LinkedIn
August 18, 2021
I’m glad you’re enjoying my LinkedIn newsletter, "Think Forward: Trends. Inspiration. Bold Ideas." My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation, and leadership.
A Masterclass in Sales with Tracy Tutor
LinkedIn
July 03, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews.
Unstoppable and Undaunted – Don’t Let the Doubters Stop You
LinkedIn
June 22, 2021
I’m glad you’re enjoying my LinkedIn newsletter called Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.
Leadership, Sales and Manifesting Success with Ryan Serhant
LinkedIn
June 15, 2021
I’m glad you’re enjoying my LinkedIn newsletter, Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation, and leadership.
How to be Present for Life's Presents with Gordan Biernat
LinkedIn
June 09, 2021
I'm glad you're enjoying my LinkedIn newsletter called "Think Forward: Trends. Inspiration. Bold Ideas." My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.
Tags: Customer Experience, Innovation, Future of Work
Pushing the Boundaries of Innovation with Alex Osterwalder
LinkedIn
June 01, 2021
I hope you are enjoying my LinkedIn newsletter Think Forward: Trends. Inspiration. Bold Ideas. My goal is to share key takeaways and lessons learned from my What's Next Podcast, as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.
Excellence Required with Tom Peters
LinkedIn
May 14, 2021
I hope that you like my first LinkedIn newsletter called "Think Forward: Trends. Inspiration. Bold Ideas." My goal is to share lessons learned from my What's Next Podcast as well as my LinkedIn Live interviews. Every week, I'll share some of the highlights from my guests to help you think differently about growth, innovation and leadership.
How the Employee Experience (EX) Drives Lamborghini’s Success
Salesforce
January 05, 2021
The luxury automobile maker set an all-time six-month sales record in the second half of 2020 and recently celebrated its highest production month ever. They attribute their customer growth and satisfaction to employees who love what they do.
How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers
Salesforce
November 11, 2020
This is a simple message I’ve given critical thought to, especially after a Forbes Insights report, The Experience Equation: How Happy Employees and Customers Accelerate Growth, identified a correlation between employee experience (EX), customer experience (CX), and growth. The study found that companies that were hyperfocused on enhancing their employee engagement ultimately had higher customer engagement levels and amassed 1.8 times more revenue growth (nearly double) than organizations that solely focused on customers. Conversely, the respondents indicated that just focusing on customers did not correlate to higher EX or revenue.
The “AND” Play - Giving Yourself Permission to be Uncomfortable, and Successful, and HUMAN with Beth Comstock
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February 28, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the personal honor and pleasure of connecting with the accomplished, Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal, overseeing Ad-sales, Marketing, and Res
Self-Development, Diversity, and True Leadership with Ron Carucci
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February 12, 2019
Welcome to the What's Next!podcastwith Tiffani Bova. This week I have the great fun of connecting with the wonderful, RonCarucci. Ron is a co-founder and managing partner atNavalent, where he works with CEOs and executives pursuing transformational change for their organiza
Diamonds are Forever, so is Candid, Radical Feedback with Kim Scott
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January 31, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of chatting with the ever-candid, Kim Scott. Kim is the author of three novels, and the New York Times and Wall Street Journal bestseller “Radical Candor: Be A Kickass Boss Without Losing Your Humanity.
Making Your Emotions Work for You with Justin Bariso
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January 17, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to welcome Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forb
The Cyborg Olympics and Becoming a Better Leader with Bonnie St. John
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January 03, 2019
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the absolute pleasure of welcoming Olympic Medalist Bonnie St. John to the What's Next! Podcast. At the age of 5, Bonnie had her right leg amputated. And once you listen to this podcast, you will understand,
Super Phoning in with Ryan Leslie
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December 20, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming our first Grammy-nominated recording artist, record producer, and musician, Ryan Leslie. If that isn’t impressive enough, Ryan is also a technophile, entrepreneur, and genius Harvard g
Shifting Ahead with Allen Adamson
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December 06, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming Allen Adamson to the What's Next! Podcast. Allen is a noted industry expert in all disciplines of branding and the Co-Founder of Metaforce. He is also a published author ...
Find Your Inner Mogul with Tiffany Pham
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November 22, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I have the pleasure of welcoming another Tiffany to the What's Next! Podcast. Tiffany Pham is the Founder and CEO of Mogul, an award-winning, worldwide platform that connects women to trending content and courses, and perso
Innovation from the Battlefield to the Boardroom with Pete Newell
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October 25, 2018
Welcome to the What's Next! podcast with Tiffani Bova. This week I am excited to be chatting with retired army colonel and Silicon Valley Investor Peter Newell! Pete is the co-founder and a managing partner of BMNT, an investment company that provides early-stage investment to companies developin
Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business
Portfolio
August 14, 2018
Do you know the best way to drive your company's growth? If not, it's time to boost your Growth IQ.
Trying to find the one right move that will improve your business's performance can feel overwhelming. But, as you'll discover in Growth IQ, there are just ten simple--but easily misunderstood--paths to growth, and every successful growth strategy can be boiled down to picking the right combination and sequence of these paths for your current context.
RELOAD: Technology and Being Human with Arianna Huffington
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September 21, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m replaying a conversation with a guest I was so honored to have on the show. Arianna Huffington is an author, mother, and businesswoman, most notably known as the co-founder and former editor-in-chief of The Huffington Post.
Burn the Boats to Unleash Your Full Potential with Matt Higgins
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September 14, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week, I’m sharing an inspiring LinkedIn Live conversation I had with Matt Higgins. If you don’t know Matt, he is the co-founder and CEO of the private investment firm, RSE Ventures. He has led the business of two NFL teams (Je
RELOAD: Finding Your Place in Social Media with Guy Kawasaki
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September 07, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring back a special episode of What’s Next! Podcast where I capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-
Using Mental Models to Drive Transformation with Mark Bonchek
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August 31, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to welcome back someone who was one of my first dozen guests when I launched the What’s Next! Podcast. Mark Bonchek is the Founder and CEO (Chief Epiphany Officer) of Shift Thinking. His mission is to enable le
The Simple Ways to Be a Customer Experience Expert with Shep Hyken
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August 24, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. I’m excited to bring back an episode with my friend Shep Hyken. Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He’s a customer service expert and a keynote speaker.
Tapping Into Experience Innovation with Allen Adamson
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August 17, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with a distinguished branding expert, Allen Adamson. For the past several years, Allen has been an adjunct professor at New York University's Stern School of Busi
RELOAD: Using Data to Predict the Future of Business with Peter Fader
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August 10, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week on the What’s Next! Podcast, I’m looking back at a conversation I had with Peter Fader, professor of Marketing at the Wharton School of the University of Pennsylvania and the co-founder of Zodiac. Peter’s expertise center
The Journey to Digital Transformation with David Rogers
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August 03, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with David Rogers. David is an expert on digital transformation and a member of the faculty at Columbia Business School. As the Director of Executive Education
RELOAD: The Jazz Ensemble of Innovation and Reinvention with Josh Linkner
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July 27, 2023
Welcome to the What's Next! podcast with Tiffani Bova. I’m thrilled to bring back a conversation with Josh Linkner that I believe is extremely timely in our tech-driven world. Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated
Letting Go of Work’s Grip on Your Life with Simone Stolzoff
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July 20, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with workplace expert, Simone Stolzoff. Simone started his career as an independent journalist and consultant. He was formerly the design lead at the global innov
RELOAD: How to Not Be Blindsided by Innovation with Jim Harris
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July 13, 2023
Welcome to the What's Next! podcast with Tiffani Bova. This week we’re revisiting a conversation with Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a profess
Create Great Presentations by Telling Stories with Nancy Duarte
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July 06, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. On this week’s episode, I’m welcoming back Nancy Duarte, who I have nicknamed “the storyteller of the Valley” (the Valley being Silicon Valley). Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Comp
RELOAD: Inside the Tornado of Disruption with Frits van Paasschen
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June 29, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring back an episode of What’s Next! Podcast with Frits van Paasschen, a seasoned global executive and author of the book, The Disruptors Feast. With 30 years of experience, Frits has a unique perspective
Bringing Humanity Back to Work with Seth Godin
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June 22, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m welcoming back a good friend and a fan-favorite on the What’s Next! Podcast, Seth Godin. In this episode, I’m sharing our recent LinkedIn Live chat. Seth is the author of 20 books that have been bestsellers around t
RELOAD: Disruptive Innovation & Playing to Your Strengths with Whitney Johnson
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June 15, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week we’re bringing back a fan-favorite episode of the What’s Next! Podcast with Whitney Johnson. Whitney was recognized as one of the world's most influential management thinkers in 2015, was a finalist for the Top Thinkers on Tal
Empathy in a Post-Pandemic Workplace with Heather McGowan
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June 08, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with a leading voice on the Future of Work, Heather McGowan. Heather’s groundbreaking approach to learning has made employees more fulfilled and innovative, l
RELOAD: The Intersection of Innovation and Disruption with Lisa Bodell
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June 01, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring back an episode of What’s Next! Podcast with Lisa Bodell. Lisa is a globally recognized innovation leader, futurist, and CEO of futurethink. As an expert on the topic of change, she is also the author of
A New Way of Decision Making with Atif Rafiq
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May 25, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week on the What’s Next! Podcast, we’re talking to Atif Rafiq, the first Chief Digital Officer in the history of the Fortune 500. Atif has worked in Silicon Valley and the Fortune 500 for over the past 25 years. After rising thr
RELOAD: Mental Models of Customer-Centricity with Mark Bonchek
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May 18, 2023
Welcome to the What's Next! podcast with Tiffani Bova. This week, I have the pleasure of bringing back an insightful conversation with Mark Bonchek. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth
RELOAD: Storytelling in Business with Nancy Duarte
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May 11, 2023
Welcome to the What’s Next! podcast with Tiffani Bova. This week on the podcast, I’m looking back to a conversation I had with Nancy Duarte. Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her f
Beyond Disruption with Renée Mauborgne
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May 04, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to share a LinkedIn Live chat with a guest whose book has changed the way we look at business growth. Renée Mauborgne is the co-author of Blue Ocean Strategy, which has sold more than 4 million copies. She is
Where Is AI Leading Us? with Mitch Joel
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April 27, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with Mitch Joel. Mitch Joel is the Co-Founder of ThinkersOne, a platform that empowers companies with personalized and bite-sized thought leadership from the best
RELOAD: How to Handle Everyone Owning Customer Experience with Tamara McCleary
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April 20, 2023
Welcome to the What’s Next! Podcast with Tiffani Bova. This week, we're replaying an exciting conversation with guest, Tamara McCleary. Tamara is an international branding expert, a technology futurist, and the CEO of Thulium. She was named the #1 Most Influential Woman in MarTech by B2B Ma
Rethinking Operational Efficiency with Nick Sonnenberg
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April 13, 2023
Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring you an episode of What’s Next! Podcast with Nick Sonnenberg. Nick Sonnenberg is an entrepreneur, WSJ Bestselling Author, Inc. columnist, and guest lecturer at Columbia University. He’s the Founder an
RELOAD: Three Days with a Shark with Naomi Simson
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April 06, 2023
RELOAD: Three Days with a Shark with Naomi Simson Welcome to the What's Next! Podcast with Tiffani Bova. This week I’m thrilled to bring back a conversation of the What’s Next! Podcast with Naomi Simson. Naomi has held corporate careers in marketing with Apple, IBM, Ansett and KPMG befo
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Why this topic, why now?
You Can Judge A Book By Its Cover
Everybody Wants to Rule the World with Ray Wang
The Brains and Brawn Company: Combining Digital and Physical Solutions with Robert Siegel
The Paradigm Shifts of Marketing
Building a $2 Billion Dollar Unicorn with Michele Romanow
Three Years of Growth IQ Celebrated with Givitas
A Masterclass in Sales with Tracy Tutor
Unstoppable and Undaunted – Don’t Let the Doubters Stop You
Leadership, Sales and Manifesting Success with Ryan Serhant
How to be Present for Life's Presents with Gordan Biernat
Pushing the Boundaries of Innovation with Alex Osterwalder
Being a Human Marketer in Today's World with Seth Godin
Excellence Required with Tom Peters
How the Employee Experience (EX) Drives Lamborghini’s Success
How Hilton Saved $1 Billion in Energy Costs, Retains Talent, and Delights Customers
The “AND” Play - Giving Yourself Permission to be Uncomfortable, and Successful, and HUMAN with Beth Comstock
Self-Development, Diversity, and True Leadership with Ron Carucci
Diamonds are Forever, so is Candid, Radical Feedback with Kim Scott
Making Your Emotions Work for You with Justin Bariso
The Cyborg Olympics and Becoming a Better Leader with Bonnie St. John
Shifting Ahead with Allen Adamson
Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business
RELOAD: Technology and Being Human with Arianna Huffington
Burn the Boats to Unleash Your Full Potential with Matt Higgins
RELOAD: Finding Your Place in Social Media with Guy Kawasaki
Using Mental Models to Drive Transformation with Mark Bonchek
The Simple Ways to Be a Customer Experience Expert with Shep Hyken
Tapping Into Experience Innovation with Allen Adamson
RELOAD: Using Data to Predict the Future of Business with Peter Fader
The Journey to Digital Transformation with David Rogers
RELOAD: The Jazz Ensemble of Innovation and Reinvention with Josh Linkner
Letting Go of Work’s Grip on Your Life with Simone Stolzoff
RELOAD: How to Not Be Blindsided by Innovation with Jim Harris
Create Great Presentations by Telling Stories with Nancy Duarte
RELOAD: Inside the Tornado of Disruption with Frits van Paasschen
Bringing Humanity Back to Work with Seth Godin
RELOAD: Disruptive Innovation & Playing to Your Strengths with Whitney Johnson
Empathy in a Post-Pandemic Workplace with Heather McGowan
RELOAD: The Intersection of Innovation and Disruption with Lisa Bodell
A New Way of Decision Making with Atif Rafiq
RELOAD: Mental Models of Customer-Centricity with Mark Bonchek
RELOAD: Storytelling in Business with Nancy Duarte
Beyond Disruption with Renée Mauborgne
Where Is AI Leading Us? with Mitch Joel
RELOAD: How to Handle Everyone Owning Customer Experience with Tamara McCleary
Rethinking Operational Efficiency with Nick Sonnenberg
RELOAD: Three Days with a Shark with Naomi Simson
