Heverton Anunciação was born in Brasilia/Brazil. He is a researcher in behavior and Information Technology. Since 1985 in the technology field he is currently Project Manager in Customer Relationship Management (CRM). Subject-Matter Expert in Social CRM, and Certified Scrum Mater (CSM) in Scrum Agile.
He studied technology in several institutions in Brazil and abroad. Nowadays, he is specialized in the news of Marketing world, Customer Experience, Social Responsibility, and Business Administration.
The author is a Researcher at Relationship Marketing (CRM) and consumer experience, besides having experience in ERP and CRM implementation, administration and training in financial institution, companies in the retail, telecommunications, and contact center in Brazil and abroad.
Heverton Anunciação worked as Project Manager, PMO and consultant in IT and CRM projects in Brazil and Latin America companies, such as Federal Supreme Court – Brazil, UNAFISCO, Mary Kay of Brazil, Boticário, Atento, Telemig, Vantive, PeopleSoft, Clube Extra Loyalty Program, presidential campaign of Aécio Neves in 2014, UOL, Ericsson, Entel Chile, among others.
He is the author of books and articles on the subject in several magazines, including Exame Magazine. And he was one of the judges of ABT 2013 Award to elect the best portfolio customer service of Brazil
Available For: Advising, Consulting, Influencing, Speaking
Travels From: Curitiba, Brazil
Speaking Topics: CRM, Customer Service, Data Management
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