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John Spence
Managing Partner at John Spence, LLC
Gainesville, United States
There's an important question that every business should ask their best customers. "Why, specifically, do you do business with us? What are the top three or four reasons?" As you begin to collect the answers, a pattern will emerge. This pattern is your brand. It is the reason that these customers give you their money. These are your key differentiators and form your unique selling proposition. When I ask my clients this question, the pattern is very clear. Here's what they tell me.
Research. It would be hard to find anybody who does more reading and research than you do John (I have read a minimum of 100 business books yearly since 1989). Your depth and breadth of knowledge are unparalleled.
Real life. You have been the owner or CEO of several companies and have worked with businesses worldwide. You have an incredible amount of hands-on experience.
Passion. It is obvious that you love what you do. Your energy and enthusiasm are contagious. We can tell that you are genuinely committed to helping us improve.
ROI. Because of the first three items, we get a strong return on investment from the work you do with us. You are constantly driving to make things simple and actionable. We always walk away with ideas and tools that help our organization be more successful.
I am honored that my clients think of me in these terms. I believe it is a reflection of the focus and dedication I bring to my work. I understand and take very seriously the trust my customers place in me to deliver lasting positive results for their organization.
I feel grateful that over my nearly 30-year career, I've had the opportunity to assist hundreds of companies, from small and medium-sized businesses to more than 30 of the Fortune 100. I support my clients through training, consulting, coaching, and keynote speeches. My focus areas include organizational culture, leadership, teamwork, accountability, and strategy. Because of my expertise, I have been recognized by several organizations as one of the world's top business and leadership experts.
Today I am more passionate than ever to help great businesses become even better and people to achieve higher levels of happiness and success. I would love to help you too.
Available For: Advising, Authoring, Consulting, Influencing, Speaking Travels From: Gainesville, FL Speaking Topics: The Future of Leadership, Achieving Business Excellence, Extreme Customer Focus
John Spence
Points
Academic
0
Author
404
Influencer
118
Speaker
11
Entrepreneur
40
Total
573
Points based upon Thinkers360 patent-pending algorithm.
Enhancing Decision-Making: Lessons from Daniel Kahneman
John Spence LLC
April 08, 2024
This heuristic involves making decisions based on the information that comes to mind most readily, which might not always be the most relevant or accurate. In business, this can lead to skewed risk assessments. For example, suppose a company recently experienced a cyber-attack. In that case, its leaders might overestimate the likelihood of another attack soon and allocate excessive resources to cyber security, neglecting other important areas.
April Leadership Development Carnival
John Spence LLC
April 02, 2024
It is my great honor to host these incredibly talented authors for another installment of the Leadership Development Carnival! I am truly privileged to present a collection of remarkable posts from some of the most exceptional leadership writers. My sincere thanks go to Weaving Influence and the Lead Change for organizing and curating these insightful pieces.
How Adaptability Quotient (AQ) Shapes Effective Leadership
John Spence LLC
March 25, 2024
As I look at the leadership landscape, I believe there are three quotients that one must have to be an effective leader. The first is IQ, and by this, I do not mean the number; I mean competence. You must be very good at what you do. The next is EQ, emotional intelligence, your ability to understand your emotions, regulate them appropriately, and show empathy. If you are highly competent but can’t get along well with others, you will not succeed in your leadership journey. However, I believe there is a new quotient that is more important than the first two—your AQ.
A Promise Is a Promise
John Spence LLC
March 18, 2024
Many people are pretty casual about making promises. As a result, promises are frequently made at the drop of a hat with no real intention of keeping them. “Let’s do lunch,” “I’ll call you later,” and “I’ll be there in five minutes” are all examples of throwaway promises that are frequently made but seldom kept. However, this casual attitude can have real consequences.
I was recently building a custom AI assistant to help me do research and named it Bob. I gave Bob some very specific commands about the way I wanted him to deliver information. Much to my chagrin, after multiple attempts, Bob still was not giving me what I needed. I decided that Bob wasn’t working out and I would have to remove him from the company. Here is our conversation about his termination.
The Clear Path to Success: How to Eliminate Mediocrity and Drive Progress
John Spence LLC
February 12, 2024
Ensure every team member knows their role. Be exceedingly clear in communicating what you expect of them, the scope of their responsibilities, and how their work impacts the organization. Instead of vaguely asking an employee to handle client relations, delineate their duties, such as managing communications, tracking client satisfaction, and reporting feedback to the team.
From Plan to Performance: How to Execute Your Business Strategy
John Spence LLC
February 05, 2024
Many companies excel at creating solid strategies. They use the best tools, conduct in-depth analyses, and generate comprehensive reports. Leaders develop tactical plans. KPIs are set. And yet, the strategy falls flat. Why? Because people revert to old habits. Deadlines and revenue targets are missed. There’s no ownership, no accountability. The strategy, as brilliant as it may be, doesn’t deliver the desired results. They don’t turn their great ideas into action.
35 Questions to Inspire Self-Reflection
John Spence LLC
January 29, 2024
When was the last time you paused to reflect on your life? You’re too busy for that, right? Wouldn’t you like to know if you should continue full-speed ahead or if you’re veering off course? Here are 35 questions to inspire self-reflection. They will help you identify your values, discover your driving forces, challenge your behavior, and determine whether you should recalibrate your direction.
Turning Life’s Trials into Triumphs: Practical Techniques for Resilience
John Spence LLC
January 15, 2024
Another word for this would be catastrophizing. This is tied to your “explanatory style.” People with a negative explanatory style say to themselves when something goes wrong: this is bad, it’s going to last a long time, it’s going to affect all of my life negatively, and it’s my fault. Resilient people tell a different story. They say to themselves: this is not that bad, it won’t last very long, it only affects part of my life negatively, and it’s not my fault. Of course, this depends on the severity of the issue. Perhaps it is a truly bad situation. But often, people take a small problem and build it into a major catastrophe.
The Leader’s Toolkit: Four Essential Leadership Skills for Business Success
John Spence LLC
January 09, 2024
Continuous improvement is crucial for business leaders. It drives personal and organizational success. Focusing on just a handful of key development areas can yield significant benefits. Here are four critical areas where even modest improvements can lead to big gains.
Strategic insights: Time-tested principles for credit union growth
Cuinsight
January 09, 2024
After 30 years of guiding companies and credit unions in strategy development, I’ve identified some critical elements for crafting winning strategies. There’s more I can add to the list; however, if you focus on these areas, you will have a better chance of creating a solid strategy and executing it effectively.
The Strategic Power of Customer Relationships
Import from wordpress feed
December 11, 2023
The voice of the customer is everything. It should be a primary focus of your strategy. It deserves a significant investment of time, money, and people. Strong customer relationships are among the only sustainable competitive advantages for many businesses. It should be a top priority. Many compan
Effective Decision-Making for Leaders: A Strategic Approach
Import from wordpress feed
December 04, 2023
Strategy is about making decisions. You have limited resources. You must allocate them carefully. Deciding where to invest your money, time, and human capital is daunting. There are usually several options with varying degrees of urgency. Making sound strategic decisions in a timely manner is a vita
Being Kind As a Leader
Import from wordpress feed
November 28, 2023
When you use the word “leader,” many people conjure up a vision of someone aloof, stern, and focused on numbers. That sort of behavior does not work in the real world. What does work? Kindness. Being kind as a leader is essential for building solid relationships with others and creating
Counterfeit Leadership
Import from wordpress feed
November 27, 2023
Written By Frank Sonnenberg The responsibility of a leader is to lead. (What a concept.) The fact is, some leaders are causing irreparable damage to great institutions by shirking their responsibilities. They’re afraid to address difficult issues, make tough decisions, and introduce the change tha
The Power of Not Being Number One
Import from wordpress feed
November 13, 2023
Many companies aim high. They set their vision or BHAG (Big Hairy Audacious Goal) to be the best in the world. It’s a lofty goal. But let’s be honest. Only a few can achieve it. It takes massive resources, focus, and effort. If you can do it, great. Go for it! But what if you […]
T
Strategic Planning is Not Supposed to Be Complex
Import from wordpress feed
November 06, 2023
I’ve had the unique experience of consulting for Fortune 100 companies that have entire departments solely focused on strategic planning. These specialized units employ various advanced strategy tools, from Scenario Planning and the Boston Consulting Group Matrix to Porter’s Five Forces.
The Ultimate Formula for Strategic Success
Import from wordpress feed
October 30, 2023
I have taught strategic thinking and planning in an executive-level course at the Wharton School of Business for nearly 25 years. I can boil down everything I teach into one formula. All effective strategy is Valued Differentiation (x) Disciplined Execution. In other words, you must bring something
Trust: Your Most Valuable Asset
Import from wordpress feed
October 23, 2023
Running a business is expensive. Buildings, office equipment, IT investments, and of course, payroll. But a lack of trust is by far your biggest expense. When employees do not trust the leaders turnover is high. When employees don’t trust each other, job performance is low. Whenever employees don
Why Being Smart Isn’t Enough
Import from wordpress feed
October 16, 2023
Google did a big study called Project Oxygen. They wanted to know what makes a good manager. The surprise? Being a tech whiz wasn’t at the top of the list. Sure, you need to know your stuff. But that’s not enough. What really counts are skills like setting clear expectations, understandi
Mastering the Meeting: How to Make Every Minute Count
Import from wordpress feed
October 09, 2023
“I don’t have time to go to another meeting. It seems like all I do is sit in meetings.” This sentiment is understandable, especially when you are booked in back-to-back meetings, leaving little time for focused work. This kind of schedule can be exhausting and counterproductive. However, it&#
Cultivating a Culture of Excellence Through High-Integrity Leadership
LinkedIn
September 20, 2023
Leadership is not merely about directing a team; it’s about embodying values that foster trust, ethical behavior, and organizational excellence. High-integrity leadership is a non-negotiable component for business success across all sectors and scales, from startups to global corporations. Here are the characteristics that I believe such a leader must possess
How to Create a Win-Win Relationship
LinkedIn
September 13, 2023
What’s on your mind before you make a new networking connection, negotiate a deal, or entertain ways of working with someone? If you’re like most folks, you’re thinking about what you want and how to get it. It may not surprise you that the folks you’re meeting with are thinking the same thing. You’re both scheming how to gain as much as you can from one another. Is that any way to build a relationship?
The Power of Coaching: Transforming Employee Performance
LinkedIn
August 30, 2023
As a leader in your business, you significantly impact your team’s performance and success. One of the most powerful tools at your disposal is coaching. Coaching employees can substantially improve their performance, productivity, engagement, and morale. In this article, I’ll share practical tips on effectively coaching your employees for improved performance.
How Adaptability Quotient (AQ) Shapes Effective Leadership
Linkedln
March 27, 2024
As I look at the leadership landscape, I believe there are three quotients that one must have to be an effective leader. The first is IQ, and by this, I do not mean the number; I mean competence. You must be very good at what you do. The next is EQ, emotional intelligence, your ability to understand your emotions, regulate them appropriately, and show empathy.
I was recently building a custom AI assistant to help me do research and named it Bob. I gave Bob some very specific commands about the way I wanted him to deliver information. Much to my chagrin, after multiple attempts, Bob still was not giving me what I needed. I decided that Bob wasn’t working out and I would have to remove him from the company. Here is our conversation about his termination.
Riding with Yoda: Advice for a Happier Life
Business Brief
February 28, 2024
I was recently in San Antonio Texas on business. I got an Uber for the 20-minute ride from my hotel to the client’s office. Little did I know that I had gotten in the car with Yoda. Actually, his name was Leo, but he was wise beyond most people I have ever met. During our short ride, he shared powerful ideas about life, family, work, and faith. I gave him my email and asked him to drop me a note. This is the way I make sure people are serious about staying in touch. I have given my email out hundreds of times, and only a handful of people ever send a note. Leo sent a note the next day. Here is our exchange.
An Essential Tool for Strategy Execution: The Power of Dashboards
Linkedln
February 21, 2024
Creating a robust strategy can be monumental task, but it’s only the beginning. The real challenge, and often the stumbling block for many organizations, is in the execution. The gap between strategic planning and successful implementation is wide. This is where the indispensable tool of a dashboard comes into play. A dashboard is critical for any organization serious about turning its strategic visions into reality.
The Clear Path to Success: How to Eliminate Mediocrity and Drive Progress
Linkedln
February 14, 2024
One of my favorite business phrases is “ambiguity breeds mediocrity.” When things are unclear, people are uncertain. They don’t know what to focus on. They’re not sure what to do next. Progress comes to a grinding halt. As a leader, creating clarity is your responsibility. Here’s how to do it.
From Plan to Performance: How to Execute Your Business Strategy
Business Brief
February 07, 2024
You’ve got a killer strategy. Your team has spent days, weeks, maybe even months crafting it. You’ve evaluated your market, studied your competitors, and set ambitious goals. You’ve got a plan that could take your business to new levels of success. But then, nothing happens.
35 Questions to Inspire Self-Reflection
Business Brief
January 31, 2024
When was the last time you paused to reflect on your life? You’re too busy for that, right? Wouldn’t you like to know if you should continue full-speed ahead or if you’re veering off course? Here are 35 questions to inspire self-reflection. They will help you identify your values, discover your driving forces, challenge your behavior, and determine whether you should recalibrate your direction.
The Leader’s Toolkit: Four Essential Leadership Skills for Business Success
Business Brief
January 11, 2024
Continuous improvement is crucial for business leaders. It drives personal and organizational success. Focusing on just a handful of key development areas can yield significant benefits. Here are four critical areas where even modest improvements can lead to big gains.
The Strategic Power of Customer Relationships
LinkedIn
December 13, 2023
The voice of the customer is everything. It should be a primary focus of your strategy. It deserves a significant investment of time, money, and people. Strong customer relationships are among the only sustainable competitive advantages for many businesses. It should be a top priority
Effective Decision-Making for Leaders: A Strategic Approach
LinkedIn
December 06, 2023
Strategy is about making decisions. You have limited resources. You must allocate them carefully. Deciding where to invest your money, time, and human capital is daunting. There are usually several options with varying degrees of urgency. Making sound strategic decisions in a timely manner is a vital skill for leaders.
The fact is, some leaders are causing irreparable damage to great institutions by shirking their responsibilities. They’re afraid to address difficult issues, make tough decisions, and introduce the change that’s required to achieve long-term success. Instead, these “counterfeit leaders” spend much of their time playing politics, protecting their turf, and promoting their self-interests. To make matters worse, counterfeit leaders, in both public and private sectors, often masquerade as positive role models while condoning unethical or irresponsible behavior that undermines the very foundation of their institution.
The Power of Not Being Number One
LinkedIn
November 15, 2023
Many companies aim high. They set their vision or BHAG (Big Hairy Audacious Goal) to be the best in the world. It’s a lofty goal. But let’s be honest. Only a few can achieve it. It takes massive resources, focus, and effort. If you can do it, great. Go for it! But what if you can’t?
Trust: Your Most Valuable Asset
LinkedIn
October 25, 2023
Running a business is expensive. Buildings, office equipment, IT investments, and of course, payroll. But a lack of trust is by far your biggest expense. When employees do not trust the leaders turnover is high. When employees don’t trust each other, job performance is low. Whenever employees don’t trust your business everything is in jeopardy.
Mastering the Meeting: How to Make Every Minute Count
LinkedIn
October 11, 2023
This sentiment is understandable, especially when you are booked in back-to-back meetings, leaving little time for focused work. This kind of schedule can be exhausting and counterproductive. However, it’s important to understand that meetings, when conducted effectively, are a highly valuable investment of your time.
Cultivating Trust and Accountability in the Workplace
LinkedIn
October 04, 2023
Your point about tracking employee progress has set me thinking. I am not sure what the underlying challenges to a culture of accountability are with many of the companies you engage with but I wonder about the cultural/historical undercurrents of them, in my context
Letters To A CEO
Flycaster & Company
January 01, 2023
For nearly two decades, John Spence has served as a trusted advisor and coach to senior executives at top companies around the globe. They turn to him because of his wealth of experience working with big corporations – to hundreds of small to medium-sized businesses and entrepreneurial start-ups. Because his clients know that he has read a minimum of 120 business books a year since 1989, they will often ask him to summarize the key points of what he has learned on a specific topic into a “letter” that will help them learn a new skill or make a major business decision.
Letters to a CEO is a compilation of the actual letters that John has sent to his clients in the last few years. It covers such critical business topics such as how to make good decisions, increasing accountability throughout the organization, strategic thinking, high-performance teams and much more.
Each letter is only a few pages long but every one is packed with John’s best ideas, insights and lessons learned as the CEO of ten companies. Add the knowledge he gained in reading nearly 3,000 business books in his quest to learn as much as he possibly could on what it takes to build, grow and sustain a highly successful organization and you have Letters to a CEO. Reading this book is like having a top Fortune 500 executive coach standing by to give you great advice whenever you need it.
Tags: Business Strategy, Change Management, Leadership
Awesomely Simple - Essential Business Strategies For Turning Ideas Into Action
Jossey-Bass
September 08, 2009
The six core strategies to elevate any business-and how to implement them-made simple
What do the world's most successful companies and organization have in common? And what can you actually take away and use from their examples? Distilling the best fundamental business strategies, trusted advisor and strategist John Spence helps you take a hard look at your business and together develop specific plans and action steps that will allow you to dramatically improve the success of your company.
Delivered in Spence's approachable and straightforward manner, Awesomely Simple reveals the six key strategies that create a foundation for achieving business excellence: Vivid Vision, Best People, A Performance-Oriented Culture, Robust Communication, A Sense of Urgency, and Extreme Customer Focus.
Filled with case studies and clear action items, includes easy-to-follow guidelines for implementing the strategies in any organization no matter its mission or size
After concisely breaking down each strategy, Spence gives specific examples, tips, tools, discussion questions and exercises for how to execute them successfully
A perfect resource for business leaders, Awesomely Simple will help you turn ideas into positive action and achieve lasting business success.
What do the world's most successful companies and organizations have in common? And what can you actually take away and use from their examples? Distilling the best fundamental business strategies, trusted advisor and strategist John Spence helps you take a hard look at your business and then to develop specific plans and action steps that will allow you to dramatically improve the success of your company.
Tags: Business Strategy, Customer Experience, Leadership
Awesomely Simple: Essential Business Strategies for Turning Ideas into Action
Jossey-Bass
August 01, 2009
The six core strategies to elevate any business - and how to implement them - made simple.
What do the world's most successful companies and organizations have in common? And what can you actually take away and use from their examples? Distilling the best fundamental business strategies, trusted advisor and strategist John Spence helps you take a hard look at your business and then to develop specific plans and action steps that will allow you to dramatically improve the success of your company.
Delivered in Spence's approachable and straightforward manner, Awesomely Simple reveals the six key strategies that create a foundation for achieving business excellence: Vivid Vision, Best People, A Performance-Oriented Culture, Robust Communication, A Sense of Urgency, and Extreme Customer Focus.
Excellence By Design: Leadership - The Six Key Characterics of Outstanding Leaders
Flycaster & Company
January 01, 2008
A straightforward, practical, and actionable guide designed to teach the essential steps necessary for becoming an extraordinary leader. Solid advice, powerful tools and timeless wisdom on how you can dramatically improve your leadership effectiveness. Lays out the six key characteristics of outstanding leaders.
Excellence by Design – Leadership
Flycaster & Company
January 01, 2008
Straightforward, practical and actionable guide designed to teach the essential steps necessary for becoming an extraordinary leader. Solid advice, powerful tools and timeless wisdom on how you can dramatically improve your leadership effectiveness. Lays out the six key characteristics of outstanding leaders.
Managing Partner at John Spence LLC, where I provide executive coaching, strategic guidance, workshops, and keynote speeches to organizations worldwide.
Thinkers50: 2017 Distinguished Achievement Awards Shortlist - Top 8
Thinkers50
September 01, 2017
Breakthrough Idea Award
The Thinkers50 Breakthrough Idea Award celebrates a Eureka moment in management. It is given for a radical idea, which has the potential to forever change the way we think about business. From Taylorism to the Fortune at the Bottom of the Pyramid, new ideas have challenged what we know about the world. This award is dedicated to the legacy of CK Prahalad, who proved there is nothing so practical as a great idea.
Top 100 Thought Leader in Trustworthy Business Behavior: Global List
Trust Across America
February 01, 2013
Recipients hail from around the globe and include leaders from the public and private sectors as well as authors, consultants, researchers and academics. Other 2013 recipients include: Richard Branson -Virgin Group, Tony Hsieh – Zappos, Ram Charan - top global business consultant, Thomas Freidman – author, Rosabeth M. Kanter - The Ernest L. Arbuckle Professorship at Harvard Business School, Patrick Lencioni – author, Tom Peters – author, Howard Schultz - CEO of Starbucks.
100 great leadership speakers for your next conference
Inc. Magazine
December 16, 2014
Presented by Inc. Magazine. Others on the list included Sir Richard Branson, Ken Blanchard, Bob Berg, Dori Clark, Marshall Goldsmith, John Kotter, Gary Hamel, and John Maxwell.
Securities Industry Institute – Wharton School of Business
Securities and Financial Management Association (SIFMA)
March 12, 2001
The Securities Industry Institute is recognized worldwide as the premier development program for securities industry professionals. Now in its 60th year, the Securities Industry Institute focuses on helping participants broaden their perspectives, increase job effectiveness and strengthen management skills.
SII utilizes a variety of class formats from general sessions to individual electives, panel discussions to small workshops; many supplemented with pre-course work and case studies. The curriculum embraces a combination of practical information, theory, and broad issues. Participants who complete this intensive three-year program receive a certificate of completion that is recognized among the leading firms in the industry.
During my more than two decades as an instructor, the programs I have delivered at the Institute include leadership, strategic thinking/strategic planning, organizational culture, high-performance teams, the future of business, accountability and business excellence.
Global Leadership Development Program – Senior Instructor
Merrill Lynch
April 01, 1997
Serving as a consultant, I delivered highly customized training programs and executive coaching to employees at all levels across the organization, from financial managers to the C-Suite. I also served as a senior instructor for the Global Leadership and Development Program for high-potentials. Areas that I focused on for this client included leadership, strategic thinking, high-performance teams, conflict resolution, presentation skills, communication effectiveness, and negotiations.
Join Thinkers360 for free! Are you a Reader/Writer, Thought Leader/Influencer (looking to increase your earnings), or an Enterprise User (looking to work with experts)?
Enhancing Decision-Making: Lessons from Daniel Kahneman
April Leadership Development Carnival
How Adaptability Quotient (AQ) Shapes Effective Leadership
A Promise Is a Promise
I’m Sorry Bob
The Clear Path to Success: How to Eliminate Mediocrity and Drive Progress
From Plan to Performance: How to Execute Your Business Strategy
35 Questions to Inspire Self-Reflection
Turning Seminar Ideas into Action: A Simple, Proven Method
Turning Life’s Trials into Triumphs: Practical Techniques for Resilience
The Leader’s Toolkit: Four Essential Leadership Skills for Business Success
Strategic insights: Time-tested principles for credit union growth
Cultivating a Culture of Excellence Through High-Integrity Leadership
How to Create a Win-Win Relationship
The Power of Coaching: Transforming Employee Performance
How Adaptability Quotient (AQ) Shapes Effective Leadership
I’m Sorry Bob
Riding with Yoda: Advice for a Happier Life
An Essential Tool for Strategy Execution: The Power of Dashboards
The Clear Path to Success: How to Eliminate Mediocrity and Drive Progress
From Plan to Performance: How to Execute Your Business Strategy
35 Questions to Inspire Self-Reflection
Turning Seminar Ideas into Action: A Simple, Proven Method
Turning Life’s Trials into Triumphs: Practical Techniques for Resilience
The Leader’s Toolkit: Four Essential Leadership Skills for Business Success
The Strategic Power of Customer Relationships
Effective Decision-Making for Leaders: A Strategic Approach
Counterfeit Leadership
The Power of Not Being Number One
Trust: Your Most Valuable Asset
Mastering the Meeting: How to Make Every Minute Count
Cultivating Trust and Accountability in the Workplace
Letters To A CEO
Awesomely Simple - Essential Business Strategies For Turning Ideas Into Action
Awesomely Simple: Essential Business Strategies for Turning Ideas into Action
Excellence By Design: Leadership - The Six Key Characterics of Outstanding Leaders
Excellence by Design – Leadership
Managing Partner
Power List of the Top 200 Biggest Voices in Leadership in 2022
Top 50 Leaders to Watch in America
Top 5 Small Business Experts America
Top 100 Thought Leader in Trustworthy Business Behavior: Global List
100 great leadership speakers for your next conference
Securities Industry Institute – Wharton School of Business
Global Leadership Development Program – Senior Instructor
