3 Critical Components That Dramatically Improve Company Culture
Entrepreneur
November 03, 2021
How to build a culture that encourages growth and trust within your team.
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Tags: Leadership, Culture, Business Strategy
How to Connect People, Process and Technology to Deliver Exceptional Customer Experience
Entrepreneur.com
October 27, 2021
From developing the right engagement models to incorporating all employees in the effort, here are the ways to make your customer interactions shine.
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Tags: Customer Experience, Digital Transformation, Business Strategy
Can Data Integration Replace People?
Datamation
September 13, 2021
Companies have long been stashing privileged information and anything that might end up being useful in the future into data warehouses.Within such companies, specialized departments and functions did the same with their important information, making data silos the natural next progression in digital storage and security. Very quickly, however, people began criticizing and questioning the real benefits of such siloed and disconnected data systems within an organization. As usual, technology responded.
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Tags: Analytics, Big Data, Data Center
Why the need for female leadership is more urgent than ever
DiversityQ
August 30, 2021
Technology innovation is opening up career opportunities where women can benefit. Donna Peeples explains why the business world needs more female leaders - and fast.
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Tags: Leadership, Business Strategy, Diversity and Inclusion
5 Ways To Instantly Identify Someone with Genuine Leadership Skills
CEO TODAY
August 25, 2021
Sharing 5 simple but effective ways to instantly identify someone with genuine leadership skills
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Tags: Leadership, Culture, Business Strategy
The Way We Look at Expertise is Changing. Here’s Why.
Entrepreneur
August 17, 2021
As the world changes and technology becomes increasingly important, it is critical that our knowledge and expertise shift too.
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Tags: Culture, Agile, Change Management
Why Data Democratization is Better Than Busting Down Silos
Datamation
August 16, 2021
Technology is today’s golden egg, in that it continually yields new efficiencies, ways of working and innovations. In many companies people put data in silos that mirror their departments and functions - limiting its value. These silos will likely never disappear, but for real progress, businesses must embrace intentional data democratization.
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Tags: Big Data, Business Strategy, Data Center
5 Unique Habits That Make Successful Leaders Stand Out From the Crowd
Strixus
August 11, 2021
Becoming a leader, and a good one at that, is something that most people strive to achieve. Here are some actionable tips to improve your leadership abilities
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Tags: Management, Leadership, Culture
How to Keep Your Customers Happy (Even If They’re Wrong)
Entrepreneur
July 30, 2021
Knowing your customers and putting them first is fundamental to any growth strategy…Yet sometimes customers are unhappy even when you’ve done everything well.
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Tags: Customer Experience, Customer Loyalty
The Death of the 5-Year Plan - How Today’s Executives Should Plan for the Future
Strixus
July 05, 2021
Planning for the future is essential for any company’s success, but the traditional 5-year plan may be leaving your company behind. To better plan for the future, here are some tips for you to follow.
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Tags: Leadership, Agile, Change Management
The Client Experience Renaissance
Leaders Edge Magazine
July 08, 2019
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Tags: AI, Customer Experience, InsurTech
3 Ways Brands Can Improve Customer Service By Embracing Change
linkedin
April 24, 2019
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact, by 2020, customer experience will be a more dominant competitive differentiator than price and product, according to research by Walker Info. But customer loyalty and retention aren’t influenced by these traditional, rational forces alone. Customers are also highly influenced by their emotional experiences with brands, including customer service.
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Tags: AI, Customer Experience, Customer Loyalty
4 Technology Trends Improving Customer Experience in 2016
linkedin
April 24, 2019
Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to see major brands going to great lengths to ensure expectations are met, and exceeded.
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Tags: Customer Experience, Digital Transformation, Innovation
4 Trends Shaping the Future of Enterprise Communications
linkedin
April 24, 2019
As products and services become commoditized, companies must differentiate based on the quality of their customer experience. Enterprises today need to do more with less – with a greater focus on process improvement and intelligent automation.
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Tags: AI, Big Data, IoT
How to Exceed Customer Expectations
linkedin
April 24, 2019
So much is said these days about enhancing the customer experience, “delighting” customers and delivering customer service that goes “above and beyond.” For large enterprises, particularly in the insurance industry, this focus on customer experience is fast becoming a key competitive differentiator.
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Tags: Customer Experience, Innovation
In the Collaborative Future of Insurance, Everyone Wins
linkedin
April 24, 2019
In recent years, investments in the insurance technology space have skyrocketed, giving way to yet another example of an industry in an ongoing state of upheaval. From retail to healthcare to transportation, technological advances and shifting consumer expectations are fundamentally transforming business models and consumer interactions with companies. But unlike in other industries, the story we’re beginning to see emerge in the insurtech space is one of increasing collaboration rather than cutthroat competition, according to Capgemini’s inaugural “World InsurTech Report.”
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Tags: Customer Experience, Innovation, InsurTech
5 market forces impacting insurance digital strategy
Digital Insurance
January 31, 2019
The insurance industry, like so many others, is in a state of upheaval that will continue to play out in 2019. The disruptive forces at work in the industry have come into sharper focus over the past 12 months, and industry players across the board are now in motion as they race to adapt. The landscape shifts with which the insurance industry is currently contending include new developments in both technology and consumer behavior. Let’s take a look at the forces that will have the greatest impact on the insurance industry and its members this year.
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Tags: AI, Customer Experience, InsurTech
In the collaborative future of insurance, everyone wins
Digital Insurance
December 20, 2018
In recent years, investments in the insurance technology space have skyrocketed, giving way to yet another example of an industry in an ongoing state of upheaval. From retail to healthcare to transportation, technological advances and shifting consumer expectations are fundamentally transforming business models and consumer interactions with companies. But unlike in other industries, the story we’re beginning to see emerge in the insurtech space is one of increasing collaboration rather than cutthroat competition, according to Capgemini’s inaugural “World InsurTech Report.”
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Tags: Customer Experience, Digital Transformation, InsurTech
For Insurance, Digital Transformation Frees up Voice Agents to provide a better experience in the On-Demand economy
CustomerThink
May 21, 2018
These days, there’s more pressure than ever to deliver secure, seamless, real-time customer service. In fact, 54% of consumers stopped doing business with a company due to bad customer service in 2017, versus 49% in 2016. While 68% of consumers reported increased activity with companies due to good customer service. (BI Intelligence/Aspect Software).
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Tags: AI, Customer Experience, InsurTech
To Bot or Not to Bot. Here Come the Chatbots
Huffington Post
December 07, 2017
How intelligent automation can improve the customer experience for brands
The bot economy has arrived. These days, chatbots are on the tip of everyone’s tongue and at our fingertips. Easier to build and distribute than mobile apps, bots are invading the mobile messaging platforms of choice for consumers today.
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Tags: AI, Customer Experience, Digital Transformation
5 Key Customer Experience Trends for 2017
Huffington Post
January 11, 2017
2017 is going to be a transformative year in many ways but none more so than in the business-consumer relationship. The way in which these two entities connect and interact is undergoing a massive overhaul. Most importantly, the communication flows both ways. The days of a one-way monologue, at the customer, are over. Instead there must be a real-time, two-way dialogue with the customer. Consumers have an abundance of channels at their disposal and can effortlessly communicate with brands - or about brands - like never before.
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Tags: Customer Experience, Digital Disruption, Digital Transformation
The Changing Role of the C-Suite
Huffington Post
December 14, 2016
Digital disruption and business transformation has already been affecting the lower levels of organization for years and now it has reached the top where it’s causing huge shifts in roles and responsibilities. However, in a world where organizations are customer-centric instead of product-focused, these shifts are meant to be largely beneficial for the customer more and more as seen through a digital lens.
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Tags: Change Management, Culture, Customer Experience
How to Reinvent Call Centers
Insurance Thought Leadership
November 28, 2016
Summary:
Even the most modern call centers rely on the telephone to connect with customers. As we shift into the messaging era, this is going to change.
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Tags: AI, Customer Experience, Digital Transformation
How to Exceed Customer Expectations
Insurance Thought Leadershiup
November 18, 2016
Summary:
Should every company try a Zappos “whatever it takes” approach to customer service? No. Insurance is different.
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Tags: Culture, Customer Experience, Digital Transformation
Mobile Messaging: How to Meet Rules
Insurance Thought Leadership
October 10, 2016
Summary:
Many of the most popular social mobile messaging platforms don’t meet regulatory requirements.
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Tags: Big Data, Customer Experience, Privacy
3 Ways Brands Can Improve Customer Service by Embracing Change
CustomerThink
October 10, 2016
Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience. In fact, by 2020, customer experience will be a more dominant competitive differentiator than price and product, according to research by Walker Info. But customer loyalty and retention aren’t influenced by these traditional, rational forces alone. Customers are also highly influenced by their emotional experiences with brands, including customer service.
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Tags: Change Management, Customer Experience, Future of Work
Reinventing CX Through Self-Service & Intelligent Automation
CMS Wire
October 07, 2016
Executing an effective customer communication strategy can be a challenge for brands today.
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Tags: Customer Experience, Digital Transformation, Future of Work
3 Ways Your Brand Can Improve Customer Service – by Donna Peeples, CCO Pypestream
International Customer Service Association
September 13, 2016
With National Customer Service Week approaching, let’s talk about how your brand can make improvements to the experiences you provide to your customers!
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Tags: Change Management, Customer Experience, Digital Transformation
How Chatbots Change Open Enrollment
insurance Thought Leadership
August 22, 2016
Summary:
Chatbots and intelligent automation can streamline service while providing a direct channel for communication with customers.
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Tags: Culture, Customer Experience, Digital Transformation
Satisfaction is worthless, loyalty is priceless: 5 keys for loyal customers
CustomerThink
August 15, 2016
Customer loyalty is built upon consistently positive, high-value experiences with a brand, often exceeding customer expectations. Loyalty goes beyond satisfying needs or wants. It’s an emotional connection to a brand that customers love and will happily return for. However, genuine customer loyalty is something few brands attain. With so many options and alternatives for customers to choose from, retaining customers is hard enough, let alone instilling a true sense of loyalty.
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Tags: Digital Transformation, Culture, Customer Loyalty
What Do Bots Mean for Insurance?
Insurance Thought Leadership
August 10, 2016
Summary:
As odd as it sounds, chatbots can let customers communicate in a natural way with companies and greatly enhance the experience.
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Tags: Customer Experience, Digital Transformation, InsurTech
Building Customer Loyalty Through Engaged Employees
CustomerThink
April 30, 2016
Never underestimate the impact your employees have on your business. Yes, the value of an engaged, loyal customer is obvious. However, before you can even think about customer loyalty, you must develop the core values within the organization to drive your employees to be the best they can be.
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Tags: Leadership, Culture, Customer Loyalty
4 Technology Trends Improving Customer Experience in 2016
CustomerThink
March 16, 2016
Customer experience is the one area where a business can truly differentiate itself from competitors. We’re already seeing some exciting innovations in 2016 as businesses continue to realize the value exceptional customer experiences (CX) yield for their bottom line. With technology driving innovation, consumers can expect to see major brands going to great lengths to ensure expectations are met, and exceeded.
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Tags: Customer Experience, Digital Transformation, Emerging Technology
Celebrate CX Day!
DonnaPeeples.com
October 06, 2015
October 6th marks the third anniversary of Customer Experience Day, a global recognition of the companies and individuals that create great experiences!
As a Customer Experience practitioner and all around customer enthusiast today means I get to celebrate all the hard work of individuals and teams across the globe that strive every day to focus on the customer.
70% of the Global Fortune 500 Company’s experienced excessive employee turnover between 2002-2012 (Forrester), yet 80% of CEOs believe they deliver a superior Customer Experience, but only 8% of their customers agree. These days it’s no longer Word of Mouth, but World of Mouth. Thanks to Facebook and Twitter, Customers are more vocal than ever about their experiences and are 54% more likely to share a negative experience about a company over a positive one.
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Tags: Customer Experience, Digital Transformation, Innovation
Take Notice: Life Changing Customer Experiences Provided by Technology
DonnaPeeples.com
September 14, 2015
For most people a Customer Experience means receiving a drink when you walk into a store or purchasing from a website that offers free shipping with no minimum spend required. As consumers, we’ve begun to note these “experiences” as normal in this day and age of brands vying for our loyalty. What companies are beginning to realize though, are that these types of moments are only experiential for certain consumers and often leave those with disabilities left unattended to. Well now, some of our favorite brands and household names are taking the word “experience” to a much deeper level, one that changes lives.
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Tags: Customer Experience, Emerging Technology, IoT
RENDERING REALITY – MOLDING VIRTUAL REALITY INTO THE CUSTOMER EXPERIENCE
DonnaPeeples.com
July 30, 2015
If the words immersive multimedia or Virtual Reality (VR) sound familiar to you, that is using technology to create a three-dimensional computer-generated world that a user can interact with and explore, then you’ve most likely heard its reference in the gaming industry. However, it goes well beyond virtual racing and fighting scenarios. Other industries have found new and innovative ways to use this groundbreaking technology to further improve the Customer Experience.
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Tags: Customer Experience, Digital Disruption, Emerging Technology
Six pieces of Business Advice to Get Your Career Going
DonnaPeeples.com
July 09, 2015
Corporate America is so much more than numbers, revenue, profits and earnings. When you get down to the nitty-gritty of it, there are underlying principles (protocols and pecking orders) that must be navigated, but you won’t find it discussed in any college lecture hall or part of any new employee orientation program.
So, when I was recently asked to write a letter of advice to my niece who recently graduated with honors (Go Katie!) from high school, it left me reflecting on guidance I never received as I entered the working world, but wished that I had.
Today, I want to share with you some points from that letter, which I believe you’ll find helpful, or at least interesting. It’s intended for those who are currently in the corporate world, have or know kids making their way into this often cold cruel world or anyone who has questions about building a successful career.
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Tags: Culture, Future of Work, Leadership
What Is the Future for Drones?
Insurance Thought Leadership
June 03, 2015
Summary:
Will drones invade our privacy? Or will they make our lives easier and aid society in ways that haven't even been thought of yet?
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Tags: Customer Experience, Digital Disruption, Autonomous Vehicles
The Era of Free Agent Employees
Insurance Thought Leadership
April 22, 2015
Summary:
In this era of free agent employees, companies need to stop their resistance and encourage employees to develop personal brands.
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Tags: Change Management, Culture, Leadership
"Age of the Customer" Demands Change
Insurance Thought Leadership
April 10, 2015
Summary:
As the music industry shows, the Age of the Customer means that every company must change its focus and embrace the new.
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Tags: Change Management, Culture, Customer Experience
Convenience, Meet Technology — 4 Steps
Insurance Thought Leadership
March 17, 2015
Summary:
We now live in a one-click-to-buy world where customers demand extreme convenience based on deep understanding of their needs.
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Tags: Analytics, Culture, Customer Experience
Stop Drowning in Big Data; Use It Right
Insurance Thought Leadership
March 05, 2015
Summary:
Many companies focus on the wrong thing. More data isn't better. The right data is better -- and can greatly improve the customer experience.
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Tags: Analytics, Big Data, Customer Experience
Build a Strong Executive Team: Succession Planning & Tackling the Bus Problem
Technology Advice
August 26, 2021
If one of your executives were to suddenly leave, or worse-case scenario, get hit by a bus, do you have someone else that could easily take over for them?
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Tags: Change Management, Business Strategy, Business Continuity
Competition, coexistence or symbiosis? The DNA of C-suite sales and marketing leaders
Ernst & Young
July 17, 2019
The DNA of C-suite sales and marketing leaders: competition, coexistence or symbiosis? examines the changing roles of the chief marketing officer (CMO) and chief sales officer (CSO) as digitalization, proliferating channels and growing customer power transform global commerce. Its basis is twofold, consisting of a quantitative survey of almost 700 sales and marketing leaders and more than 120 C-suite respondents, as well as more than 20 in-depth interviews.
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Tags: Big Data, Customer Experience, Marketing
A World Beyond Chatbots
BerkleyOne
July 01, 2019
AI is everywhere. By 2020, Gartner predicts that people will have more conversations with bots than with their spouse. So how do you design a conversational interface that's both smart and personable? Donna N Peeples, President & Chief Customer Officer at Pypestream explains why AI isn't just a buzzword, and how we're taking a new approach at hashtag#BerkleyOne
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Tags: AI, Customer Experience, Innovation
Peeples2People - Annette Franz
Pypestream Digital Labs
April 25, 2019
Video Podcast Series
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Tags: Analytics, Culture, Customer Experience
Peeples2People - Bonin Bough
Pypestream Digital Labs
February 12, 2019
Video Podcast Series
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Tags: AI, Customer Experience, Digital Disruption
Peeples2People - Lucas Watson
Pypestream Digital Labs
December 05, 2018
Video Podcast Series
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Tags: AI, Analytics, Customer Experience
Mobile X Festival 2016 - Rick Sheninger
Rick Sheninger - Mobile X Festival
May 18, 2018
Join me as I interview Donna Peeples, the CCO (Chief Customer Officer) of Pypestream.
Visit them at https://www.pypestream.com
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Tags: Customer Experience, Digital Transformation, Open Innovation
32 Powerful Women Share Their Hopes and Dreams for the Leaders of the Future
Entrepreneur
March 30, 2018
"As a female that has worked in many male-dominate industries, I take my role as a mentor to other females very seriously. But being a mentor is often something that can be overlooked -- especially with how busy everyone seems to be. I hope the next generation remembers the people who took the time to mentor them and they pay it forward.
"While women have come a long way in business, there are still not enough female leaders, especially in the C-suite and serving on boards. We need to take accountability for that and help propel the next generation of women into these roles. In order to do this, we need to train the next generation to be able to be successful leaders by zooming in to understand discrete issues, while still being able to look at the overarching issues that affect the entire organization and connect the dots between the two."
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Tags: Change Management, Culture, Leadership
One on One with Donna Peeples of Pypestream - Joint Industry Forum III
Insurance Information Institute - YouTube
January 19, 2018
“The pendulum of control has swung hard away from brands in favor of customers.” Pypestream Chief Customer Officer, Donna Peeples, discusses realities insurers face as disruptive innovation creates greater symmetry between insurance companies and consumers.
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Tags: Customer Experience, Future of Work, InsurTech
57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1
AdrianSwinscoe.com
December 23, 2017
Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology, says that Wow service/experience has a lot to do with a way of working and it all starts with the employee. Customers first, employees always.
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Tags: Culture, Customer Experience, Digital Transformation
Innovators Edge - Insurance Thought Leadership
Insurance Thought Leadership - Innovators Edge - YouTube
November 19, 2017
Donna Peeples, chief customer officer of Pypestream, talks about how her company is changing customer engagement and its impact on insurance.
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Tags: Customer Experience, Digital Transformation, InsurTech
Messaging, chat bots and improving the customer experience – Interview with Donna Peeples
Adrian Swinscoe
December 09, 2016
Today’s interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. Donna and I had a great chat about a number of things including Pypestream, what they are up to, chat bots, getting the most out of them and how customers react to them.
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Tags: AI, Customer Experience, Digital Transformation
A 4-STEP PLAN FOR NEW CHIEF CUSTOMER OFFICERS, WITH DONNA PEEPLES
CustomerBliss - Human Duct Tape Show
November 29, 2016
Donna Peeples was the Chief Customer Officer at AIG — obviously a large company. Now she holds the same role at Pypestream, an enterprise mobile messaging platform. Pypestream is a much smaller company than AIG, currently existing in startup mode. But according to Donna, her role — and the steps she progresses through — are/were the same in both contexts. The biggest differences between “enterprise” and “startup” from a CCO perspective are the scale of the work and the need to protect an established legacy and culture in the enterprise example. Other than that, much of CCO work — especially in the early going — is similar regardless of company size.
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Tags: Culture, Customer Experience, Digital Transformation
Unified Customer Data Powers the Customer Experience
Business2Community
September 02, 2016
Donna Peeples is a customer experience strategist, speaker and founder of consulting firm Motivated, Inc. Her previous executive roles include chief customer experience officer at AIG, Global CMO at United Guaranty Corporation and VP and CMO at AGL Resources.
Read more at https://www.business2community.com/brandviews/unboundid/unified-customer-data-powers-the-customer-experience-01318527
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Tags: Culture, Customer Experience, Digital Disruption
Pypestream Announces Partnership with Technology Association of Georgia
hubga.com
August 18, 2016
“We’re thrilled to announce this partnership with TAG and act as a sponsor and resource for TAG members at upcoming events,” said Pypestream Chief Customer Officer Donna Peeples. “Adoption of mobile messaging platforms, including Pypestream, has opened up a new channel of communication for businesses with customers. Now with the development of chatbots, brands have an opportunity to further automate and improve real-time customer support. We’re excited to work with TAG community as they tap into mobile messaging in a bigger way.”
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Tags: Customer Experience, Digital Disruption, Digital Transformation
Cogito Corporation - Thought Leadership Series
Cogito Corp - YouTube
August 08, 2016
Part 4 - Real-Time Feedback
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Tags: Analytics, Big Data, Customer Experience
Cogito Corporation - Thought Leadership Series
Cogito Corp - YouTube
August 01, 2016
Part 3 - Big Data
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Tags: Analytics, Big Data, Customer Experience
Cogito Corporation - Thought Leadership Series
Cogito Corp - YouTube
July 26, 2016
Part 2 - The Customer Relationship
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Tags: Change Management, Culture, Customer Experience
Cogito Corporation - Thought Leadership Series
Cogito Corporation - YouTube
July 19, 2016
Part 1 - The Customer Experience
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Tags: Culture, Customer Experience, Emerging Technology
Peeples2People - Jeneanne Rae
Pypestream Digital Labs
July 07, 2016
Video Podcast Series
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Tags: Analytics, Customer Experience, Design Thinking
At the Center of Customer Conversations: Q&A with Pypestream Chief Customer Officer Donna Peeples
CustomerThink
June 28, 2016
“An executive that provides the comprehensive and authoritative view of the customer and creates corporate and customer strategy at the highest levels of the company to maximize customer acquisition, retention, and profitability.”
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Tags: AI, Customer Experience, Digital Transformation
Customer Relationship Status: It's Complicated
Digitalist Magazine
November 18, 2015
Customers appreciate the speed and convenience of digital transactions, but to earn their long-term loyalty, enterprises must build emotional affinity.
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Tags: Customer Experience, Culture, Customer Loyalty
Amazing Business Radio - Shep Hyken
Shep Hyken
October 10, 2015
Donna Peeples on How Brands Can Embrace Change
and Improve Customer Service
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Tags: Change Management, Customer Experience, Digital Transformation
A Different Way To Achieve A Single View Of The Customer
Forbes.com
September 09, 2015
There was an article in May of this year on MyCustomer.com that talked about the single view of the customer and how it is 20-year old idea but one that had still not really arrived yet.
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Tags: Big Data, Customer Experience, Digital Transformation
"Reinventing Customer Service" with DONNA PEEPLES
BlogTalk Radio
August 17, 2015
I was reading the following articles/blog-posts written by DONNA PEEPLES, an industry leader and "Change Visionary, Engagement Engineer & Journey Strategist"... http://www.donnapeeples.com/rendering-reality-molding-virtual-reality-into-the-customer-experience/ and https://www.linkedin.com/pulse/unknown-future-drone-technology-donna-n-peeples
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Tags: Culture, Customer Experience, Digital Transformation
Keen Insights on Customer Experience
Insurance Thought Leadership
August 03, 2015
Summary:
There is a lot of art, as well as science, that needs to be applied to improving the customer experience. Here are some helpful thoughts.
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Tags: Culture, Customer Experience, InsurTech
Captivating Customers With Capgemini, Salesforce, Insurance Thought Leadership and Donna Peeples
Insurance Thought Leadership
July 29, 2015
The recorded webinar with Capgemini, Salesforce and Donna Peeples, former Chief Customer Experience Officer at AIG. The webinar explains why basic channel integration isn’t enough and explores the nuances of how to create experiences that delight customers.
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Tags: Customer Experience, Digital Transformation, InsurTech
People to Know - 2015
Gwinnett Magazine
June 25, 2015
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Tags: Customer Experience, Innovation, Sustainability
She brings CX insights to the executive level with passion
Clarabridge
May 08, 2015
A journey strategist and engagement engineer, Donna Peeples understands what it takes to generate executive-level interest in customer experience data. The former Chief Customer Experience Officer at AIG, she has risen through a variety of leadership, operations and revenue-generating roles, charting her own path through highly regulated and uniquely challenging industries.
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Tags: Culture, Customer Experience, Digital Transformation
Millennials ‘Most Afraid’ of the Internet Compared to Other Generations: Study
The Epoch Times
March 16, 2015
Millennials sure are a mixed-up bunch.
A significant portion of the most tech-savvy generation the world has ever produced, apparently finds the Internet more frightening than older Americans, according to a recent survey commissioned by Rasmussen.
“Perhaps surprisingly, the younger generation is most afraid of the Internet,” the survey report observed.
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Tags: Culture, Customer Experience, Digital Transformation
Improving Productivity & Customer Experience for 2015
Dana Barrett Show - Biz 1190
January 16, 2015
In the guest chair:
Julie Crow, Dana Barrett & Donna Peeples
We had a great show this morning as Donna Peeples, founder of Motiv8ed and Julie Crow, founder of Fuel Builders joined Dana to discuss the customer experience and healthy habits for employees (which Dana says go hand-in-hand!).
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Tags: Big Data, Customer Experience, Digital Transformation
Donna Peeples with Motiv8ed
Atlanta BusinessRadioX
December 08, 2014
The storied career of Peeples’ has garnered her acclaim and recognition from both industry and top regional press over the last two decades. She has been featured in publications such as Atlanta Journal Constitution, Gwinnett Magazine and Insurance Networking News. She was awarded an EMMY at The Southeast Regional Emmy Awards for Outstanding Achievement in Television Spot Announcements Excellence, and Best Commercials in 2006 and 2007 during her time as Vice President of Corporate Communications & Chief Marketing Officer with AGL Resources. In 2014 she was given the Women in Insurance Leadership award from Insurance Networking News.
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Tags: Big Data, Customer Experience, Digital Transformation
Donna Peeples, AIG's Chief Customer Experience Officer, on Meeting Challenges and Developing Talent
Digital Insurance
November 10, 2014
Donna Peeples was named a 2014 Women in Insurance Leadership winner.
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Tags: Culture, Customer Experience, Future of Work
Insurance Networking News: Women In Insurance Leadership
Digital Insurance
September 30, 2014
A major recent accomplishment: Leading a corporate transformation from siloed processes and systems to global processes and systems. She sponsored and led AIGs first global initiative, which led to 80 countries deploying the same system, based on an agile, global framework and modularized for local adoption. In her own words: We have a Customer Data Officer who got his degree in archaeology and a Customer Solutions leader with a Masters in HR. Teams comprised of people with such a broad range of life experiences give you better results, because youre drawing from a more complete set of perspectives.
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Tags: Culture, Customer Experience, InsurTech
Redefining the Workplace Culture After a Crisis
Build a Strong Executive Team: Succession Planning & Tackling the Bus Problem
Advisory Board
CSM Wire
