Back in 2008, customer experience pioneer and International Customer Experience Consultant A. Santhakumaran, recognised that the paradigm shifts in the digital era were leaving the experience disjointed for the customer. CX Expert Asia was conceived and since its inception, it has become renowned for its dedication to the customer agenda. It has led the way in creating value by transforming customer journeys into compelling and commercial experiences, bringing many companies closer to their customers and improving results.
CX Expert Asia is typically engaged in national and international Customer Experience improvement and transformation programmes, receiving endorsements for creativity, insight and fresh thinking. Our proprietary journey mapping solution helps to bring the customer to life, showing immediate pain points in real-time and identifying where future intervention will offer the highest value. It can transform your customers’ behaviour into your biggest asset.
It’s critical to understand the implications of not becoming customer centric and the direct impact this is likely to have on future growth and efficiency strategies. The future arrives faster than we think…. Customer Experience is the way forward to future-proof your business.
It’s incredible to know that CX Expert Asia is going to be the No.1 success factor for any business in the future and yet not many realise it. That’s why we need to educate ourselves to get better every day to future-proof our business. The secret doesn’t play with your customer’s feelings. It can lead to disaster.
Gone are the days that we’ve been talking about Customer Satisfaction Index. A satisfied customer may not necessarily have a good feeling about your company or brand. As statistic shows, 80% of customers will choose to walk away from you quietly instead of letting you know why they decided to leave. CX Expert Asia is about finding that reason why are they moving and correcting it so that they stay with you.
Available For: Advising, Consulting, Influencing, Speaking
Travels From: Kuala Lumpur
Speaking Topics: Customer Experience Transformation - People, Process and Technology
Santhakumaran Atmalingam ACXS | Points |
---|---|
Academic | 70 |
Author | 145 |
Influencer | 66 |
Speaker | 18 |
Entrepreneur | 73 |
Total | 372 |
Points based upon Thinkers360 patent-pending algorithm.
Credential ID 000055
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Business Strategy, Customer Experience, Marketing
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience
Tags: Customer Experience
Tags: Customer Loyalty
Tags: Customer Experience
Tags: Customer Experience
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Culture, Social
Tags: Customer Experience
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Experience, Customer Loyalty, Design Thinking
Tags: Customer Loyalty
Tags: Customer Experience, Customer Loyalty, Sales
Location: Malaysia Date Available: December 27th, 2021 Fees: 5000
Submission Date: November 16th, 2021 Service Type: Service Offered