A. Santhakumaran (Santha) is based in Kuala Lumpur, a Customer Experience (CX) thought leader, keynote speaker, leader for training events in South East Asia with a total of two decades of corporate experience in multiple domains such as property development, telecommunication, international trade exhibition, customer loyalty engagement with local and global organizations. Santha has a decade of experience in advising multinational corporations on customer acquisition & engagement strategies, customer insights and building customer-obsessed culture. Santha is a highly sort after Customer Experience (CX) Consultant in South East Asia simply because he understands local culture better than others.
Santha leverages nearly two decades of experience in managing businesses, customer experience, sales & marketing, customer service and building great working teams. His expertise includes customer journey mapping, customer experience design, customer experience measurement, design thinking, customer experience maturity and future proofing businesses.
