In order any business to thrive, you need customers. But customers don’t magically flock to your business just because your open sign is lit up.
I was just listening to a conversation between Marshall Goldsmith, the #1 leadership coach, and Stephen Covey, author of Speed of Trust. They were discussing the idea that trust may be having an "existential crisis" in the workplace.
The knowledge transfer process at the end of change implementation can ensure key learning is transferred from a few experts to many, mistakes are not repeated, and future change will be more successful
The legislative framework from Argentina, Canada, Germany, India, Ireland, Nigeria, Singapore, Sweden, Switzerland, The United Arab Emirates, The United Kingdom, and The United States generally does not provide for a legal and regulatory framework with regard to crypto or virtue currency mining.
The second part in a 7-part series on customer experience measurement, based on ideas and insights from Greg Kihlström’s recent book, Meaningful Measurement of the Customer Experience.
So if your leads are not converting into paying customers, it’s time you need to work on improving your conversion rate. Here’s 10 tips you can start with.
We use the term greatness very frequently in our day-to-day life. We call some fine work done by someone as great work, we refer to companies that are doing well as great companies, we watch good movies and respond as great actors.. but what is greatness.. this article explores what greatness is ..
The first part in a 7-part series on customer experience measurement, based on ideas and insights from Greg Kihlström’s recent book, Meaningful Measurement of the Customer Experience.
This article discusses CX and the customer journey, based on ideas and insights from Greg Kihlström’s recent book, Meaningful Measurement of the Customer Experience.
Top 10 Leadership and Management links of the week, curated by JC Gaillard, focusing on cyber security of course, but also a large cross section of subjects including digital transformation, emerging tech, ESG governance and the future of work
You've been staring at your computer screen for what feels like hours, but you still can't seem to get started on that project. Sound familiar?
Behind every successful business is a good marketing strategy. But sometimes your budget is tight and you can’t afford to spend the big bucks on advertising.
In the USA there is a push to transform the derivatives regulator Commodity Futures Trading Commission (CFTC) into the main crypto oversight body with a Senate Bill that gives sweeping new powers to oversee the assets class. This is part of a larger conversation on whether Cryptos are securities.
I have taken time to understand the legalities surrounding virtue currencies in the global space and have studied 12 jurisdictions and how they are regulating virtue currencies. These jurisdictions have defined virtue currencies from crypto assets, cryptocurrency, virtual assets, etc.
Change Management Leadership subset responsibility 1.2 is about providing competent resources to support change implementation. Articulating a change vision without the provision of competent resources is just an illusion.
The power of AI lies within its ability to gather and interpret large amounts of data very quickly. Using AI, you can automate and personalize your marketing.
There is no longer an assumption that AI and automation are man-made evils leading us to judgment day. Instead, we understand that it’s a complex thing—sometimes working out well, sometimes not so much. So how does it impact employee engagement?
Have you ever looked through a microscope for the first time? It's amazing, isn't it? You see all these things that you never knew existed, right there in front of you the whole time. It's similar to the blind spots we have as leaders.
Transparency and data are essential to the evolution of health care. A recent review of patient perspectives on data privacy shows continued uncertainty over the eroding security and confidentiality of Personal Health Information (PHI) in an everchanging connected world.
Top 10 Leadership and Management links of the week, curated by JC Gaillard, focusing on cyber security of course, but also a large cross section of subjects including digital transformation, emerging tech, ESG governance and the future of work
Choosing an Effective Marketing BudgetIs Trust Having an Existential Crisis in the Workplace?Knowledge Transfer at the End of the Change ProgrammeWhat is the Legal Treatment of Virtual Currency Mining Globally?The Metrics of Customer Experience, Part 2: A Framework for Customer Experience Measurement
