James looks at the Insight-to-Action lag, and why minimising this is critical to reaping the benefits from your Machine Learning initiatives, and avoiding the "Curse of Cassandra"

Big Data Procurement Predictive Analytics

Everyone is looking to take paper out of their business. Even the latest version of Monopoly now has gone digital.

Digital Disruption Innovation Procurement

Being purpose-focused is essential to engaging customers and employees and being perceived as relevant, admired, and innovative by investors, partners, communities, and public entities.

Sustainability Supply Chain Procurement

In the era of Digital Transformation and Digital Disruption, is the very nature of leadership changing as well?

Digital Transformation Management Leadership

100 years ago, nearly 40% of all US jobs were in agriculture. Today, the figure is less than 2%. The same dynamic happened in manufacturing, which in the 1950s dominated the jobs, but since then has consistently dropped as a mass employer. Technology made both trends happen then, and new, disruptive

Digital Transformation Sustainability Procurement

Many of today’s most powerful business models put the customer at the center and drive scale by offering an incredible value proposition that’s simply too good to resist. Amazon’s ecommerce model gives customers the ultimate in price, selection and availability...

Customer Experience Sustainability Leadership

Nearly 20 years ago I had a meeting with Jim Champy, to whom, in an act of self-adulation I had sent a copy of my first book with a note saying that we had a lot in common. Jim had just published Reengineering the Corporation, one of the best-selling business books of all time.

Management Leadership Marketing

Protecting our digital assets is no longer a multinational organization’s problem, it is everyone’s problem, everyone with a digital device has the problem and has to be part of the solution.

Cybersecurity

By instrumenting the human and socializing the machine, we can redesign business processes to optimize the blend of human-machine participation and interaction — and complete tasks far more efficiently than either could individually.

AI Digital Transformation Autonomous Vehicles

As with most labels that we use liberally, “Digital Transformation” means many things to many people – and much of that depends on where an organization is to begin with when it comes to creating, capturing, and leveraging digital assets.

Customer Experience Digital Transformation Innovation