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Rejo Francis

National Sales Head at Zee Entertainment Enterprises Limited

New Delhi, India

Rejo is a senior executive with 25 years of experience across diverse industries, with areas of expertise including Business Strategy & Development, Sales, Distribution & Marketing, P & L Management, Channel Management and Market as well as Customer Analysis & Life Cycle Management in various blue-chip organizations like Zee Entertainment, Tata Sky, Reliance Industries and BPL.

During his tenure, Rejo has successfully set up Branches and Business Units while having ensured they scale up into sustainable & profitable operations.

Rejo is also a regular business insights blogger with over 125 articles published on LinkedIn and is a guest columnist with the Innovation Enterprise.com, medium.com, exchange4media and afaqs.com.

He is a keynote speaker both at home in India at Strategy Leaders & Business Intelligence Summits in Mumbai, the AICRA Summit at Delhi this year, internationally last year at the Dubai Strategy Execution and Innovation form and at both the Chief Strategy Officer & Chief Innovation officer Summits, at the CXO innovation festival in Singapore.

Rejo wins the top performing head award for Sales every year at Zee and won the Emerging leader of the year award at the Leader’s Summit in Mumbai in 2018.

In 2019 he spoke via video conference at the AI summit at TechXLRAsia Asia and at Amsterdam at the Unleash HR Summit.

He won the coveted Gold International Stevie Award for National Sales Leader and Silvers for Sales Director and Manager in the US. He also won the ACEF Asian Business Leader of the year recently and is one of the India 500 Quality Leaders this year.

A prolific keynote speaker and podcaster, Rejo brings valuable insights and enthusiasm to any event/ talk.

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: New Delhi
Speaking Topics: Leadership, Strategy, Disruption, Customer Experience, Organization Culture, Emerging Tech

Speaking Fee $0 (In-Person)

Rejo Francis Points
Academic 0
Author 69
Influencer 46
Speaker 123
Entrepreneur 0
Total 238

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Enterprise
Business Unit: Sales
Theatre: New Delhi
Media Experience: 25 years
Last Media Interview: 12/21/2019

Areas of Expertise

AI 30.34
Analytics 30.07
AR/VR
Autonomous Vehicles
Big Data 30.14
Blockchain 30.29
Business Strategy 32.46
COVID19 58.93
CRM
Culture 30.38
Customer Experience 30.65
Customer Loyalty 30.68
Design Thinking 30.28
Digital Disruption 33.29
Emerging Technology 30.15
Entrepreneurship 30.52
FinTech 30.15
Innovation 32.31
IoT
Leadership 30.87
Management 30.77
Mergers and Acquisitions
Open Innovation 31.92
Predictive Analytics 30.03
Retail
Sales 33.90
Startups 30.09
Future of Work 30.43
EdTech 31.07
Ecosystems 31.36
Supply Chain 30.36
Agile 30.04
Procurement 30.05
Business Continuity 36.31
Change Management 30.58
Digital Transformation 30.13
Social 30.12
Mental Health 30.57
Risk Management 30.25
Marketing 30.11
SportsTech 30.43
HR 30.17
Data Center 30.09
Diversity and Inclusion 30.31
Health and Wellness 30.18
Public Relations 30.24
Coaching 30.61

Industry Experience

Consumer Products
Media
Retail
Telecommunications

Publications

34 Article/Blogs
What differentiates the success of the likes of Kohli, Sachin and Federer?
Rejo's Biz Bytes
December 05, 2022
This is a continuation of the article that I had written about India becoming the CEO factory of the world. The link to this article is attached for your ready reference.

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Tags: Startups, Leadership, Marketing

Mapping #Emerging #Technologies to #Business #Models - 5 Key Success Factors
LinkedIn
January 23, 2022
The last decade and a half have drastically altered the way we live by the introduction of several new technologies which have helped organizations reach customers more effectively and helped these organizations to be become successful and in achieving scale.

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Tags: Emerging Technology, Business Strategy, Ecosystems

#Organizational #Structures –#Functional or #Divisional – Which works better?
LinkedIn
January 08, 2022
Traditionally all established large organizations in the last century have followed a divisional organizational structure ... On the contrary, when an organization is first formed by an entrepreneur it follows a functional organizational structure with every decision flowing back to the promoter to decide.

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Tags: Leadership, Business Strategy, Business Continuity

Emotional Intelligence (EI)-The key leadership skill which can be learnt
LinkedIn
January 03, 2022
We all would have worked with different kinds of leaders…with people who are analytical…with people who are indecisive…with people who keep on upward delegating... with people who try to build consensuses...with people who are extremely authoritative…with people who micromanage…with people who develop their teams …with people who are extremely aggressive with targets…and so on and so forth.

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Tags: Leadership, Mental Health

Key Routines from sports leaders for success in every day life
LinkedIn
December 10, 2021
Being a sports fan, I do keep a track of the various sporting actions and events related to sporting personalities. Happened to read a few days back how India’s earlier ace long jumper was awarded a prestigious award. Was also watching the series called match point in Zee5 which covers about 2 of India’s greatest tennis players Leader Paes and Mahesh Bhupathi ..they also combined together to form one of the world’s most successful doubles pairs winning every Grand Slam title. Here were two sets of players who had defied normal sporting logic and grown to achieve more success than was expected of them when they started off..

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Tags: Leadership, Marketing, SportsTech

#BusinessModels -The key #success factors
Rejo Francis
December 09, 2021

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Tags: Business Strategy, COVID19, Ecosystems

Ecosystems - Transforming the Rules of Business
Rejo Francis
November 07, 2021

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Tags: Business Strategy, Customer Experience, Ecosystems

#Business #Models Series # 1 -The key #success factors
Rejo Francis
October 03, 2021

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Tags: Management, Business Strategy, Business Continuity

#Business #Models Series # 2 - When should you change and how?
Rejo Francis
October 03, 2021

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Tags: Management, Business Strategy, Business Continuity

Right Strategy for Success
Rejo Francis
August 28, 2021

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Tags: Risk Management, Business Strategy, Business Continuity

Why Managing Risk is a different Ballgame...
Rejo Francis
August 28, 2021

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Tags: Risk Management, Business Strategy, Business Continuity

Connecting #Learning and #Intelligence – #Natural and #Artificial
Rejo Francis
June 14, 2021
Both Learning and Artificial Intelligence are two topics about which I had written about earlier. To quickly refresh. In August 2020, I had written about learning styles which basically was about learning styles and how we could identify our natural learning style to learn and remember things in a faster and efficient manner. In November 2017 article had captured about how the advances in Artificial Intelligence (AI) was making into reality Cyborgs which was watched in science fiction movies in my childhood and some of the means by which this was being accomplished. Also, in my articles on habits published at the end of 2020 have also written about how various patterns get formed and reinforced in our brain when a new habit is being formed.

All learning that is done by all humans and in fact all living organisms is hierarchal in nature. As kids we first start moving on our four legs ,then learn to stand on our legs, we start walking and then running. So the steps to learn to run are hierarchal where we first learn to crawl on our four feet we build on that learning to stand and with the learning of the crawling and the standing we learn to walk and based on all the earlier learnings we learn to run. This is what is meant by learning being hierarchal in nature.

The various learnings types which build one on top of another in the same hierarchal manner as explained above are

a) Signal Learning

As the name suggests we learn to respond in a particular way to a signal…Simplest examples that come to mind are we picking the mobile when it rings or stopping your vehicle at a red light or waking up when the alarm rings.

b) Stimulus Response Learning

In this case a desired response is obtained by a series of rewards and punishments. The best example that comes to mind is that of a plant or tree which twists and turns to reach sunlight if the sunlight available to it has been blocked due to some reason. Here the plant or tree knows the rewards of having sunlight and hence it responds in a way to get to sunlight when the same is blocked. Or while you are driving you overspeed and get a speed ticket from an automated camera there are two things that happen, either you will always stay within the speed limit and you will definitely stay within the speed limit where the automated camera is placed.

c) Chaining

This type of learning involves connecting two or more previously learned skills in a sequence. The best example that comes to mind is what happens when you learn driving…Driving is actually a series of skills learned under the stimulus response. Skill to start the car, Skill to get the car moving by changing gears, Skill to when to change gears and when to increase speed, Skill as to when to change lanes and when to overtake, Skill as to when to stop and reduce speed. So, when you actually learn driving it’s the end result of so many learnings which then get arranged in sequence.

d) Verbal Association

This is a type of chaining learning but which is verbal in nature, Or rather the items being connected are verbal in nature. For example, when you are learning a new language you actually think in the language that u know very well and are comfortable with and then convert the same to the new language using the right verbal linkages. This is one of the key skills that are required when we learn languages and this could explain why some people can pick up languages much more faster than others and why some people can learn to speak a language with ease but struggle to write the same.

e) Discrimination Learning

This involves learning to respond in different ways to a series of similar stimuli…The best example that comes to mind is how you respond differently to the same stimuli to your boss and to your sub coordinate …We also learn to differentiate between two types of cars even though they might look similar etc.

f) Concept Learning

This involves developing the ability to make the same response to different individual stimuli that come from the same class or category. Concept learning helps us to generalize. Taking on the same earlier example as driving once you learn to drive a bike, the basic process of starting, using the clutch and getting the vehicle moving, changing gears and so on are the same even if you drive a car.

g) Rule Learning

This higher learning is the ability to recognize relationships between concepts and to successfully apply these general rules to other scenarios, even scenarios not experienced by the learner earlier. The best example that is coming to mind are the numerous situations that we learn in our work environment. Some of these would be captured in SOPs which are there with you and some would have been learned on the job. But once learned the learning can be used in similar situations as they come up even if they are in different environments which haven’t been experience by us earlier.

h) Problem Solving

This is the most complex learning which allows the learner to invent complex rules to solve a problem and then apply those same rules to other problems. The best example that comes to mind are the thump rules or the work around that we learn and develop to handle and manage certain situations. These thumb rules become a reference point or a rule for us which we end up using in several other situations also.

The above learning styles were first postulated by Robert Gyan.


All functions that the neural networks in our brain do is hierarchical…So let’s take a small example when we move from a dark room to a room with much more light our eyes adjust to ensure only the right amount of light actually goes in and we are able to see the surroundings clearly. But this function or any other simple function that we perform as humans or identifying a particular model of car when we see one etc. are actually driven by a set of tasks which are hierarchical in nature.

What really adds to the complexity is that the light sensitive cells that detect the amount of light in a room do not directly talk or communicate to motor neurons which causes the iris in the eye to contract or expand. The light sensitive cells in the eye send messages along neural connections to a neuron in your brain. If this particular neuron gets enough build up of information from the sensory neurons, it then sends a signal to the motor neurons that control the iris.

How is this related to Artificial Intelligence?

Intelligence is defined as the ability to continuously learn thereby improving at skills over time.

Artificial Intelligence is the display of intelligence by a non-living object like a machine as opposed to Natural Intelligence which is seen in living creatures including humans. This artificially intelligent device perceives its environment and then takes action to optimize its chances of success at a given task…

But the challenge with most Artificial intelligence machines is that most of the machines are not created on the logic of neural networks but on logic components, for which writing code was easier when AI was getting developed.

The above has resulted in the following major differences between Natural Intelligence (NI) and Artificial Intelligence (AI)…So while NI communicates electrothermally AI communicates electronically. So, while NI has billions of neurons AI has billions of transistors. AI is also 10 million times faster from a computational perspective compared to NI which also explains why AI machines are capable can manage data and computational responsibilities with more speed and efficiency

To understand how AI machines based on Neural networks will be different and how they will use the eight learning skills which are used by NI, watch this space for more…

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Tags: AI, Digital Disruption, Digital Transformation

AI in Sales Series – Part1 – Revolutionizing Traditional Products and Services
Rejo Francis
May 12, 2021
As sales professionals we sell a product or service to our end consumers. For enabling the same we build various types of channels to cater to the right target audience. We also build sales teams to help improve the processes…
We also build various processes and systems to help improve the efficiency and to improve the efficiency of the processes and increase the market share compared to our competitors. As per market/ consumer requirements we then modify the required product and services, which also leads to the creation of new/ enhanced products or services for non-consumers.
I remember how the introduction of mobile phones and laptops helped improved the efficiency and productivity of sales professionals like me. During the lockdown as well, we have found ways to stay in touch with our consumers using technology, channel partners and teams to ensure that the sales process continues to work seamlessly and efficiently.
There are several technologies which are at the tipping point from a user perspective… some of the key ones are as below.
1. AI or Artificial Intelligence
2. Blockchain
3. Virtual Reality
4. Augmented Reality
5. Big Data
6. IOT
Felt it would be helpful if we could understand some of the ways in which AI is being implemented successfully by some of the companies which would help us also look at ways for implementing the same in our organizations as well.
Artificial intelligence has been around for more than 50 years. What has changed in the last decade or so is the way we have changed our approach to AI which is when developers started looking at developing AI the way the human brain works…Please refer my articles in November 2017, January 2019 and April 2021 to get some inputs on the same.
When we do something for the first time the human brain creates a new pattern in the brain. When we repeat the same activity again and again it gets reenforced. Over a period of time, it leads to the creation of what is called a habit. Once it is a habit its execution is taken over by the sub conscious mind which is why if we make a habit of keeping your car keys in a particular place you always end up keeping it there itself though very often you might not even remember doing it
It is when developers started using the concept of neutral networks that AI started developing faster. The creation of huge amount of data that is created with the adaption of smart phones on a daily basis is also one of the other enablers’ AI becomes more and more efficient with the availability of more data, which it then uses to learn implementation of the process in a better and better way. The improvements in speed and efficiency of mobile networks while moving from a 2G network to a 4G network have also enabled.
Today we will take the example of company which produces something all of us use on a daily basis to move around.
A traditional product and service that we all use…
Kone…which produces elevators and escalators, which helps people to commute faster and efficiently...
We have all been using elevators for a very long time. I remember during the peak office times during morning and evening in Mumbai how you sometimes have to wait for so long for the elevator to actually stop on your floor during this time…We also come across similar situations in malls where you keep waiting and waiting for the elevator to stop and when it does stop, its too packed for you to get in..
With the restrictions of Covid 19 automated doors is another main product which is being implemented in all buildings to enable contactless entry and exit.
So how has a company having a very traditional product started using AI?
Kone has fitted sensors on its machines that can pick up the start and stop time of elevators in each floor, the acceleration, the temperature, the noise levels, and the frequency of the vibrations. In places where they are managing full buildings, they are also trying to understand people movement at various periods of time.
This information are then fed to the cloud and using the data that is available, machine learning algorithms can understand the varies movement trends in the building which is then fed to the group controls of the elevator systems which coordinates the way multiple elevators operate together and ensures the best decision to move everyone around efficiently is taken.
Kone has also separately packaged this service and now sells it to other operators as well, hence building a new revenue stream.
This also enables AI to predict potential failures of the machines in advance so that planned preventive maintenance can be done to ensure the machines continue to operate at full efficiency during the peak demand times.
The above example was the case of how AI could be used to improve efficiency of a traditional product where the interaction between the company and the consumers is continuously there for the full lifetime of the product to improve its market standing and hence its sales…
I will be covering how AI is being adopted by companies in different sectors and different segments and addressing different sets of consumers in my articles going forward …
So watch this space for more…




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Tags: AI, Predictive Analytics, Sales

Us vs Them - Do Communities help sell Products
Rejo Francis
April 27, 2021

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Tags: Innovation, Open Innovation, Social

The Placebo effect
Rejo Francis
April 27, 2021

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Tags: Innovation, Mental Health, Open Innovation

Shopping experience disruption
Rejo Francis
April 27, 2021

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Tags: Business Strategy, Customer Experience, Digital Disruption

Ecommerce - maturing, accelerating, growing
Rejo Francis
April 27, 2021

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Tags: Business Strategy, Digital Disruption, Sales

Connecting #Learning and #Intelligence - #Natural and #Artificial
Rejo Francis
April 11, 2021
The article explores the connection between natural intelligence and artificial intelligence.

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Tags: AI, EdTech, Emerging Technology

Develop-within-integral-core-competency-vs-sourcing-out-
Rejo Francis
October 26, 2020
The article explores the pros and cons of developing core competencies within an organisation vs sourcing out

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Tags: Agile, Future of Work, Procurement

https://www.linkedin.com/pulse/new-learning-normal-how-covid-19-lockdown-has-rejo-francis/
Rejo Francis
October 17, 2020
The article explores the pros and cons of developing core competencies within an organization vs sourcing out

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Tags: COVID19, EdTech, Emerging Technology

The #New #Learning #Normal-How the #COVID-19 #Lockdown has #Disrupted #Education
Rejo Francis
October 17, 2020
I had written about the various learning styles that are there a few weeks back and how understanding the learning style that suits you best will help each one of us to improve our learning efficiency dramatically …The lock down period has also brought about a few changes or rather shifts …My daughters have completed one semester through online classes and they keep sharing some of the difficulties that they face on a daily basis in adapting to the new normal…I also have old classmates who are teachers now who share the challenges that they face while taking classes through online means…

Meanwhile the Indian government has also announced the new education policy which if implemented properly could drastically alter the way education or learning has been happening…Moreover whenever I open the Sunday newspaper I find at least two full page advertisements about learning apps..

But before I actually get into let me share a personal experience that I had which I think would get altered with the new education policy…I had taken admission to a part time PhD programme about 7 years back…I was on a high after getting the admission as I had qualified through a rigorous written exam and interview for this well-known institute…

As business professionals we run into day to day challenges which are diverse and which challenge your experience levels…We always find a solution to each and every challenge that comes up and always finds ways to keep growing your business…However most of the learnings from each of these experiences would stay with me and my team which we would probably evolve as thumb rules when encountering such situations in future, Some of these would also become part of the company best practices…I was looking forward to the programme to learn or identify a successful way in which these learnings could be understood from a research perspective to share these learnings to a wider audience. I had no intention of taking a career shift and was also clear that this course was in no way going to help me develop and grow in my career the way I had envisaged it to grow…So the jobs to be done had been clear for me..This was the case of the majority of the people who had enrolled for the programme.

What I found in the institute was a modified version of the normal full time programme…the only difference being that instead of maybe visiting the university for all five days a week you could visit the campus for 10 days which included two weekends once in every 2 to 3 months.

Everything else including programme content, delivery ,processes and assessment systems all remained the same…While the Jobs to be done were very different for the participants in both the batches, what was being offered by the university was exactly the same..

On the contrary let me share the success story of a university the South New Hampshire University which by identifying the right jobs to be done that the concerned students were trying to address was able to build a huge and profitable business… Southern New Hampshire University (SNHU) under the leadership of its President Doctor Paul J. LeBlanc has grown from 2,800 students in 2003 to over 135,000 learners and is the largest non-profit provider of online higher education in the United States.

Even in 2003 ,The SNHU ran both online and normal programmes but like the experience that I had used to treat both the programmes as two sides of the coin…every process from responding to enquiries, financing options to programme delivery were treated in the same way… When SNHU identified that the requirements (Jobs to be Done) were very different for the people taking the online courses and modified their process to address the same that they became hugely popular and profitable..

The above example shows the present standardised nature into which our education or learning process has fallen into .The key elements of the education process are the learning process and the assessment which is done to check if the concerned person has understood the learnings…The present teaching delivery that we use is one of mass delivery where the teacher teaches what that person feels is the best to make the students understand the concepts ..Like explained in my earlier article each person has a prominent learning style and this will explain why we always found learning one subject easier or we found teaching by one particular teacher to be easier to understand..

But this kind of mass education or learning is only a 100 years old…As learning originated it was a very personalised way of teaching…We know about Gurukuls in India and about the Shaolin temple in China and about Jesus Christ having twelve disciples.

Here the students and teachers lived together, and the teacher imparted all his knowledge to his students. This kind of personal teaching was so intense that the teacher knew everything about the student including his weaknesses. Malayalees will remember the movie called “Kayamkulam Kochunni” which portrayed the real-life story “Kochunni” in the 19th century in the state of Travancore. The movie depicts how “Kochunni” learned the martial arts and how his teacher knew his student so well that after so many years also he could tell weak point in his defence which would eventually lead to his capture.

With the start of industrialisation, the need for more educated and trained manpower started growing…This led to the creation of the teaching and assessment methods that we know of today. Teaching methods were teachers teach to hundreds of students leading to varying levels of learning and understanding of what is being taught…

Assessment were basically brought about for the below reasons:

· To understand if a person has mastered a subject or material

· To understand if they are ready for progress

· For comparison and ranking between students

· To get an idea on what percentage of the subject has been mastered by each student

As per the assessment method that is being followed today a person is promoted to the next level if they score above 40 or 50% marks. Technically it means that if a person has learned 50% of what was expected of him he is considered good to be shifted to next level.

What this leads to is people being at the same level of learning administratively while being at different levels in their knowledge level…So we might have a person who is studying in the 10th grade but whose knowledge of algebra would still be at the level of the 8th grade…In the case of Biology the same person might be at the 10th grade level itself.

Wouldn’t it be great if we could get the same personalised learning which we had followed a century ago? Maybe this unexpected lockdown has set in motion a sequence of events which could very well lead to the same…Due to restricted movement we have been having online classes for students starting from schools to professional colleges.

Both teachers, students and parents have now got used to this. Similarly assessments also during the lockdown have shifted totally online ..Under normal conditions this change would have taken us years to bring about. This is what disruption does…

The lockdown has also brought about the following new shifts:

Companies like Coursera have been offering 30,000 courses free for about 1000 students of each college. During the initial phases several institutions also were not really aligned to take up online teaching these institutions have grabbed this opportunity with both hands. Assuming at least 50% of the students would have sampled these Coursera courses it has brought about a huge sampling for their courses which would have otherwise taken years to accomplish..

Companies like Google have established their intentions to get aggressive in this space…This will also lead to better and more efficient products coming out in the personalised learning space…In addition several companies have launched education products which are targeted at providing learnings based on the present learning levels of the students…Like I said in my earlier example we might have a student in 10th grade whose algebra knowledge would still be at that of 8th grade…With these personalised learning products the learning could actually restart from the 7th grade level.

Online education platforms

Like e-commerce platforms am anticipating these platforms to become the next growth story… Udemy an education platform revenues have doubled in the first quarter of financial year 2020 ..As per my understanding this trend is only likely to grow…The growth of platforms like Udemy is also likely to bring in two sets of non-consumers into the education space..

Platforms like Udemy provides the option to anyone including individuals to upload and sell courses on their platforms. Many of these courses are very short term and skill related which would not be offered by any university. As I said in the beginning this is addressing two types of non-consumption.

It is prompting several working professionals to take these courses offered to build on their skill levels. It is also providing a platform for industry professionals with wide experience, but who are not from the traditional teaching faculty to build courses based on their industry experience…It has even started a trend where students create teaching material for other students..

Value Networks

The supporting networks in a system are what we call as the Value Networks…In the case of the educational system these would include the following

• Textbooks

• Which will include people writing the prescribed textbooks

• Will also include agencies involved in printing and the Sale and Distribution of these textbooks

• National, State and Local Boards

• These boards decide the curriculum to be followed for each course

• They decide the institutes which get approved and affiliated

• The number of seats that each institute can offer for each approved course

• The norms for faculty

• Content delivery to student

• Testing

• Teachers training

As we move away from the present teaching and learning methods these value networks also will undergo and change and will need to modify to suite the new normal. One the biggest hindrances which usually prevent such dramatic changes in the huge power that these value networks wield…The Lockdown has drastically altered the situation which would normally have required years to change.

Govt approval for online courses

Another hurdle which has prevented the dramatic growth of these courses which are provided by different platforms were the lack of Government accreditation. The Government of India has started the process to build the process and parameters for accreditation of all such courses

New Courses to be offered as per New Education Policy

As per the New Education Policy students have the option to select wide range of courses as per their personal choices. Most of the education institutions do not presently have the capability to offer many of these courses and will have to find options to provide the same as per requirement

Am reminded of this interesting study on US and Japanese car company assembly lines which was done by Steven Spear…

In this study they were trying to understand what made the Toyota assembly line so unique when everyone had also imbibed the concept of the assembly line from the Japanese. .So while the US car companies had implemented the assembly line a new recruit would be provided training on all the 10 steps of the assembly line that he would have to do on the first day and he would be on the line from the next day…At the Toyota line if the first step that the new recruit would have to do would be put the front driver seat in its position he would just do that activity till it reached perfection before more activities were added to his work…So while the US car companies and a large pool of inspectors to recheck all the products coming off the assembly line the Toyota system with hardly any inspectors had a better quality product ..

So while our present learning and education system is like the US assembly line the lockdown induced changes we will love into a Toyota kind of learning system…As we further progress on this path educational institutions and teaching as we know today will evolve rapidly. Institutes will also face competition from unexpected sources like say a Google…

Whether the institutes will adapt to the new normal or get swept away like a Kodak camera or a Nokia Mobile only time can tell…

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Tags: COVID19, Digital Disruption, EdTech

We Work - Business Model
Rejo Francis
October 17, 2020

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Tags: Business Strategy, Entrepreneurship, Innovation

Insta sell - changing face of ecommerce
Rejo Francis
October 17, 2020

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Tags: Business Strategy, Entrepreneurship, Innovation

Jobs to be done
Rejo Francis
September 22, 2020

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Tags: Business Strategy, Innovation, Sales

low-end-disruptions-should-existing-players-compete-or-vacate
Rejo Francis
August 25, 2020

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Tags: Business Strategy, Digital Disruption, Innovation

growth-strategy-do-bigger-organisations-beat-the-smaller-companies-every-tim
Rejo Francis
August 04, 2020

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Tags: Business Strategy, Digital Disruption, Innovation

Post #Lock down-Does the world need a second Amadeo #Giannini
Rejo Francis
June 07, 2020
The last month and a half has been flooded with two kinds of news ,other than those related to cowid and lock down ..On one side we had Reliance raising about 1 lac crore of rupees through various private placement of equity and on the other we had scores of news of people and smaller companies struggling to stay afloat and how capital is required urgently to tide over the present situation..

Closer to the turn of the century when I used to interact with lot of my friends who had moved to the US for studies and work I was always amazed by their stories of easy credit availability both at a personal and at an organisation level..We will try to understand how Amadeo Giannini the creator of the Bank of America evolved to create the Bank of America and the banking system as we know today and how we might need a similar disruption to overcome the present situation

Before we get into how Amadeo Giannini changed the banking industry it is important to get a feel about the US at the turn of the 20th century..The US then was not the economic and military super power that we have know it as today..It was poorer than several of todays under developed countries ..Amadeo Gianni is among the innovators who helped make the US what it is today..

His first real breakthrough happened after the San Francisco earthquake of 1906 just two years after he had founded the bank..He managed to remove 80,000 dollars in gold from his banks deposit vaults before fire burned down the whole building and the buildings housing most of the other banks..While the other banks pushed for a banking moratorium for the next few months as the banking vaults were too hot to open after the fire,Gianni was open for business the very next day on a make shift desk put up on two barrels ..He offered to lend to business and people in need of money to rebuild their business and lives with only a signature and this spurred the cities redevelopment

The next biggest innovation that Giannini brought about was the establishment of bank branches as we know today..This led to banking facility spreading far and wide and resulted the proper utilisation of capital in the ways that we know of today and made capital available to all

The bank of America founded by Giannini was also instrumental in helping to build some of the biggest corporations that we know of today..The list is numerous but listing below two of the most popular ones

o He helped pull out Disney with a 2 million dollar loan when the creation of the worlds first fully featured animation movie Snow white and the Seven Dwarfs went way above budget

o He provided the initial capital to William Hewlett and David Packard founders of Hewlett Packard one of the biggest corporations of today

While I agree the requirements of today are very different from when Giannnini set out to make banking available for all..But the basic requirement of making capital easily available to all remains the same wheather it is to a multinational or an SME or a migrant worker who has been forced to shift back to his village ..All of them need the required capital at the right time to get things back to what it was.

Whether this happens or not only time will tell.. Watch this space for more

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Tags: COVID19, Entrepreneurship, FinTech

Is #Insta #Sell creating a niche space in the #e-commerce market?
Import from medium.com
September 01, 2019
We all know of Instagram as a photo and video sharing platform, which has grown to 1 billion users presently since its launch in 2010…So how, is e commerce becoming a part of this platform…Let’s consider these facts80% of Instagram users follow a business account35% of the most viewed storie

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Is #Insta #Sell creating a niche space in the #e-commerce market?
Import from medium.com
August 26, 2019
We all know of Instagram as a photo and video sharing platform, which has grown to 1 billion users presently since its launch in 2010…So how, is e commerce becoming a part of this platform…Let’s consider these facts80% of Instagram users follow a business account35% of the most viewed storie

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The #Subscription #Economy …The only #Business Model for the #Future?
Import from medium.com
August 17, 2019
The #Subscription #Economy …The only #Business Model for the #Future?Having been used to working in product companies I was in for a surprise when I first joined a service provider company in 2006 whose entire business model was based on customer acquisition and their retention based on monthly

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#Fintech…#Disrupting the way we know and do #Banking
LinkedIn
December 16, 2018
Fintech is disrupting the way we know and do banking...
This article is an interesting explanation of what is happening and what to expect in the near future.

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Tags: FinTech

The Changing Face of Organizational Dynamics
Import from medium.com
September 04, 2017
Rejo FrancisHow an organization manages and promotes professional learning, better business practices and strategic management amongst its employees has become vitally important in this day and age. This is where organizational dynamics, the process of consistently enhancing employee performance and

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Tags: Entrepreneurship, Leadership

How The Indian Premiere League (IPL) Has Revolutionised Sports In India
Import from medium.com
May 10, 2017
Rejo FrancisStarted in 2008, IPL has definitely come a long way. It has become the key factor to redefining the T20 series across the world and has been an active catalyst in making India a sporting nation. In its true sense, IPL has revolutionized sports in India.We are today used to sports league

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Tags: SportsTech

The Revolution Of The Indian Taxi Industry
Import from medium.com
April 18, 2017
Think about the last time you stepped out of the airport and hailed a local taxi — the typical yellow taxis that have been running across cities helping people reach the local market, a friend’s place or even their office.Can’t remember, right?In the early 80s, tourist taxis came into exi

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Tags: Leadership

2 Influencer Awards
Award - India 500 Quality Leaders Awards
MSME Awards, India
December 21, 2019

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Tags: Management, Leadership, Sales

Emerging Leader of the Year Award
UBS Forums
September 25, 2018

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Tags: Business Strategy, Leadership

8 Keynotes
Unleashing Change Management Summit - Looking beyond Covid 19
Global Executive Events
June 02, 2021

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Tags: Business Continuity, Change Management, COVID19

AI in Sales
Inventicon
June 02, 2021

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Tags: AI, Digital Disruption, Sales

https://www.gtreview.com/videos/keynote-looking-beyond-covid-indias-new-normal-look-like/
Global Trade Review
April 27, 2021
A look back on the impact of COVID-19 in India and the new changes emerging as the new normal

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Tags: COVID19, Future of Work, Innovation

Looking beyond COVID- what does India's new normal look like?
Global Trade Review
April 27, 2021

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Tags: Business Continuity, COVID19

Shift from pipeline models to platform models post COVID
Rejo Francis
April 11, 2021
The video explores the shift from pipeline models to platform models post COVID

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Tags: COVID19, Ecosystems, Supply Chain

The Evolving Media Landscape
Rejo Francis
October 17, 2020
ATxSG Asia Tech event

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Tags: Business Strategy, Digital Disruption, Innovation

AI Summit - TechXLR Singapore
AI Summit - TechXLR Singapore
September 14, 2019

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Tags: AI, Digital Disruption, Open Innovation

Disruption
Youtube
September 02, 2019

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Tags: Business Strategy, Digital Disruption

2 Media Interviews
Award - Stevie Award - Gold for National Sales
Stevie Awards USA
February 22, 2019

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Tags: Sales

International Stevie Awards for National Sales - Gold Sales Director - Silver and Sales Manager - Silver
Stevie Award
February 22, 2019

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Tags: Leadership, Sales

3 Miscellaneouss
Podcast - Business Models Series 1 - Factors that make a Business Model Successful
Rejo Francis
October 10, 2021

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Tags: Customer Experience, Innovation, Business Strategy

Podcast - Business Models Series 2 - When do you change and how?
Rejo Francis
October 10, 2021

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Tags: Customer Experience, Innovation, Business Strategy

Rejo's Podcast - Law of Opposite...
Rejo Francis
October 10, 2021

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Tags: Innovation, Marketing, Business Strategy

1 Miscellaneous
Podcast
Rejo Francis
January 03, 2022
Big Data and why it Matters

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Tags: Big Data, Digital Disruption, Digital Transformation

1 Panel
Business Intelligence and Analytics
Transformance Forums
July 26, 2019

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Tags: Analytics, Big Data, Predictive Analytics

3 Podcasts
Do prizes influence our purchase decisions?
Rejo Francis
September 16, 2021

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Tags: Customer Experience, Business Strategy, Customer Loyalty

Should brands focus on community selling/influencing more?
Rejo Francis
September 16, 2021

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Tags: Customer Experience, Business Strategy, Customer Loyalty

Should brands focus on community selling/influencing more? Part 1
Rejo Francis
September 16, 2021

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Tags: Customer Experience, Business Strategy, Customer Loyalty

7 Speaking Engagements
Organizational Structures that Promote Success
Rejo Francis
January 03, 2022
This podcast talks about the various Organizational Structures that Promote Success

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Tags: Change Management, Future of Work, HR

Managing-Your-Innovation-Portfolio-Core-Innovation
Rejo Francis
January 03, 2022
This podcast series talks about mix of the innovation required for addressing the following three scenarios which are essential to meet the various goals that an organization sets out to achieve…
this is the first in the series which is on focusing on Core innovation
To maintain and grow the existing markets and segments that the company is present the company will still have to get better in the way it does things presently. The core innovation is to address this segment. This involves innovation for existing customers and markets and would involve mainly improving the existing products using the existing assets. These innovations would be incremental and continuous.

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Tags: Business Strategy, Innovation, Management

Managing-Your-Innovation-Portfolio-Adjacent Innovation
Rejo Francis
January 03, 2022
This podcast series talks about mix of the innovation required for addressing the following three scenarios which are essential to meet the various goals that an organization sets out to achieve…
this is the second in the series which is on focusing on Adjacent Core innovation
This innovation is used by organizations when they want to expand into nearby categories or segments where the same competencies that the organization is presently good at is used to enter these segments and markets. So, using this innovation the company adds incremental products and services which helps organizations to add new customers who aren’t using the products or services presently.

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Tags: Business Continuity, Digital Transformation, Innovation

Managing-Your-Innovation-Portfolio-3. Transformational Innovation
Rejo Francis
January 03, 2022
This podcast series talks about mix of the innovation required for addressing the following three scenarios which are essential to meet the various goals that an organization sets out to achieve…
this is the second in the series which is on focusing on Transformational Innovation.

This innovation which is probably the most difficult to plan and execute as it involves creating products and services to cater to new consumers. This involves developing breakthroughs and inventing things for markets that don’t yet exist.

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Tags: Business Continuity, Digital Transformation, Innovation

Disrupt yourself - Mumbai Unplugged
Youtube
July 26, 2019

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Tags: Culture, Digital Disruption, Leadership

Disruption - Strategy Leaders Summit Mumbai
Youtube
March 17, 2019

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Tags: Business Strategy, Digital Disruption

Disruption - Strategy & Execution Forum Dubai
Youtube
May 01, 2018

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Tags: Business Strategy, Digital Disruption

2 Trainings
The #New #Learning #Normal-How the #COVID-19 #Lockdown has #Disrupted #Education
Rejo Francis
April 27, 2021

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Tags: COVID19, EdTech, Innovation

The #New #Learning #Normal-How the #COVID-19 #Lockdown has #Disrupted #Education
Rejo Francis
October 17, 2020

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Tags: COVID19, EdTech, Innovation

5 Webinars
Demystifying Artificial Intelligence
Youtube
September 02, 2019

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Tags: AI, Digital Disruption, Open Innovation

Leadership Types - Efficient or Effective
Youtube
September 02, 2019

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Tags: Business Strategy, Leadership

Disruption defined
Youtube
August 11, 2019

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Tags: Digital Disruption

Future Trends in Disruption
Youtube
May 08, 2019

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Tags: Digital Disruption

Blockchain Demystified
Youtube
June 22, 2018

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Tags: Blockchain

Thinkers360 Credentials

15 Badges

Blog

26 Article/Blogs
Negotiations - How to win the toughest of them but fairly
Thinkers360
March 26, 2023

This is a continuation of my earlier article on how mirroring helps us crack the most
difficult of negotiations the link to which is as shown below.
https://rejofrancis.com/using-mirroring-to-crack-the-toughest-of-negotiations/

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Tags: Coaching, Leadership, Management

The Fosbury Flop - How a single person Disrupted a sport.
Thinkers360
March 18, 2023

Dick Fosbury expired this week at the age of 76 and this is a tribute to this brilliant disruptor.

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Tags: Design Thinking, Health and Wellness, Innovation

Business Model Series – Emerging New Models…
Thinkers360
March 11, 2023

Disrupters tend to focus on getting the business model, rather than merely the product, just right. A series on new Business Models.

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Tags: Business Strategy, Ecosystems, Innovation

Small but Key Steps to achieve Market Dominating Disruptions
Thinkers360
February 12, 2023

Some instances of disruption above might appear very small when they start and are often dismissed as non-consequential by competition but build up scale as they add more users and data over a period of time often leading to clear market dominance.

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Tags: Digital Disruption, Innovation, Open Innovation

Does Luck really favour the Brave?
Thinkers360
January 21, 2023

Somethings happen because of certain things which preceded them very often without we even knowing about it. But does Luck just favor the brave? Let’s look at some real-life examples of situations which will bring in better clarity to this thought.

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Tags: Change Management, Culture, Management

Abdicating Power and Position - The real legacy of Pope Benedict XVI ...
Thinkers360
January 14, 2023

For individuals in leadership positions, personal wisdom is required on many fronts. An acceptance that our time is limited and that we must make the most of it. A realization that we only succeed by being part of something bigger; we are not the thing itself.

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Tags: Leadership, Management, Public Relations

What differentiates the success of Kohli, Sachin and Federer?
Thinkers360
December 06, 2022

When each one of us are born we are all born blessed with 3 characteristics, Charm, Talent and Perserverance. Read on to understand how we can maximise the same...

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Tags: Culture, Leadership, Management

The Performer vs the Performance
Thinkers360
November 26, 2022

One of the biggest challenges all managers face is in separating the performance from the person behind the performance. To think about it managing the performance and performer are two separate things and needs to be treated differently.

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Tags: Culture, Leadership, Management

Platform Wars: Why Microsoft lost out after dominant market leadership
Thinkers360
November 20, 2022

In the arena of platform players, it is always concluded that the company which manages to take the lead in the initial stages dominates the market. Once such a player is established with network effects playing out it becomes very difficult to dislodge the existing market leader.

But this has not been the norm always and the browser leadership battle gives us an insight into what are the things any market leader needs to be careful about despite getting into a dominant leadership position and huge network effects kicking in.

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Tags: Business Strategy, Innovation, Management

Decision Making Demystified
Thinkers360
October 26, 2022

Have you ever wondered why we get induced to make some random and impulse purchases even when we had never planned for any such shopping? Or why we feel comfortable watching some advertisements or some movies again and again?

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Tags: Health and Wellness, Leadership, Mental Health

Are you still managing your Team's performance the "Post Office" way?
Thinkers360
October 16, 2022

Are you still managing your Team's performance the "Post Office" way? Read on to find better ways to appraise and develop your staff...

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Tags: HR, Leadership, Management

The Secret Component of the Indian Global CEO factory
Thinkers360
October 14, 2022

What is that secret component that makes Indians grab all those Global CEO posts? 
Read more to find out...

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Tags: Diversity and Inclusion, Entrepreneurship, Leadership

Managing vs Leading: Are these as different as we make them out to be?
Thinkers360
September 13, 2022

Managing vs Leading: Are these as different as we make them out to be?

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Tags: Innovation, Leadership, Management

Smart Business - The Alibaba Way
Thinkers360
August 12, 2022

The thought of this article has come about after listening to an interview with Jack Ma in the David Rubenstein Show and the various thoughts shared during the interview.

Let’s understand how Ali Baba evolved into the situation that it is presently in. The initial ecosystem that was build was a simple network where a large number of small sellers were connected to various buyers. As more buyers came in and business prospered more number of smaller business also came on the platform. None of the business retailing on the platform were charged anything for the same. As the business prospered and technology improved more and more functions got added to the platform or through other platforms which were part of the Ant group such as advertising, marketing, logistics, financing options, product recommendations, social media linkages etc.

To explain smart business let me bring about the evolution of Alibaba microloans to SMEs who are operating on their platform. When Alibaba got into this business around 2012 the minimum loan amounts given by Chinese banks was about 1 million dollars which was way above what any of the SME needed.

In the present platform of loan disbursal Alibaba can easily process loans as small as 50 dollars in a few minutes. It is able to do the same because as and when a SME who is using the Alibaba platform asks for a loan the algorithms are able to based on the data available quickly answer the three crucial questions that needs to be answered for any institution before they give any loan. Should they lend, how much should they lend and at what interest rate should they lend.

So, in a smart business as shown above all players who are part of the ecosystem for achieving a particular goal whether its retailing or ride hailing work toghter in a common network and use machine learning techniques to effectively leverage data in real time. Hence the ecosystems that they create are vastly more economically efficient and customer centric than those operated by traditional businesses. This explains why most of the top 10 valued business are today smart business using the above techniques.

Some of the key changes made by Alibaba to become a smart business are as listed below which could serve as a benchmark while embarking on the same for any business.

  1. Data enables every customer interaction

We are all used to new companies that have been set up in the internet age having all their customer interactions online and hence capturing all data that happens during each interaction. Like we have got used to buying our daily provisions including milk and vegetables in big basket and such apps, hailing cabs using uber ordering dresses and books on amazon and so on. There are also several interactions which were all totally manual which have shifted totally to digital. Let’s consider a few...

Paying electricity charges to state run electricity boards online and also receiving advance SMS from them whenever power was getting switched off for any planned maintenance activities, paying your credit card bills online, paying your land and income taxes online ...i remember one of the usual disputes with paying taxes and credit card companies in the earlier days would be the date your payment cheque has been received by them or returns submitted and so on. One major challenge for traditional organizations is that since data enablement would have happened at different times and different phases in their various departments many of these data collection software’s work in silos and do not talk to each other thus making complete and effective usage of the data collected across the organization difficult.

Another challenge is that traditionally while deciding data collection we have specified certain fields as critical and actual analysis happens centered around these fields. In the case of smart business every data collected is treated equally and all data is used to determine which is important or can be used for which requirement.

  1. Software every activity like humans

Traditionally when a running process is converted into software it makes the whole process more rigid and shifts the decision making to a central resource. Earlier people used to take decisions at their levels as per the laid down set of process which led to more innovation at all levels.

In smart business the concept is to create process and convert them into software to ape the way human beings would think and decide. This will need to include a lot of the simpler things that get considered when a human being makes a decision. Converting these steps into software is not always easy as most of human decisions are also based on common sense and also on subconscious thoughts which are also based on our earlier experiences which we often refer to as gut feel.

Human decisions are also based on continuous inputs from the surroundings and the concerned stake holders and so in smart business live data gets collected continuously as part of the laid down process to enable machine learning technologies to create a human like decision making matrix

  1. Breaking down the silos

All business today run-in ecosystems where the ecosystem can be internal to the organization or external. Smart Business will run seamlessly only when there is there is complete and seamless coordination with all concerned players.

Like in the case of android, Alibaba has also developed a set of APIS (Application programmable interface) which ensure that even independent developers also use these API while developing supporting software so that all players in the ecosystem talk to each other continuously and data flows seamlessly among all players.

In addition to technical infrastructure there must be a common standard so that all data can be used and interpreted in the same way across all concerned units

There must also be the right incentive structures to ensure that all players in the ecosystem are equally motivated to follow all the laid down process and systems and data flows seamlessly between all relevant players

  1. Defining and applying the right algorithms

Once the earlier mentioned three steps are done it will lead to a deluge of data. To assimilate, interpret and use the data to its advantage Alibaba like all other smart business that we know of create models and algorithms that clearly understand the underlying product logic or market dynamics that the business is trying to optimize.

What the algorithms are doing is understanding the way humans would take decisions but using the available computing power do it at a scale which is thousand times more than what humans can do. This explains how ride hailing apps are able to give you personalized service in a quick second or shopping sites can provide you personalized offers based on your earlier searches and streaming services can provide personalized viewing options based on your earlier watches and searches in the said ecosystem and do the same personalization for millions of customers in their portals.

The leadership that’s required in a smart business scenario is also very different from what was required in a traditional kind of set up. Leaders of such companies are the most visible among all leaders whether they are a Steve Jobs or Jack Maa or Sundar Pichai. This is also because smart organizations need to mobilize a network to realize their vision and to do that the concerned leaders have to inspire their employees, partners and customers who make up their said network.

As we evolve to managing smart business, we no longer will need to manage but build in capability to enable everyone in the organization to innovate and facilitate the core feedback of user responses to firm decisions and execution.

In smart business with machine learning as their core decision making like in the case of Alibaba the machine learning algorithms will take up much of the burden of incremental improvements by automatically making adjustments that increase systemwide efficiency. Thus, the role of human leaders will shift more to increasing creativity and innovation from the present pattern of spending more time on improving the efficiency of the operation.

To keep learning more about smart business and evolving trends in smart business and leadership do subscribe to my new LinkedIn newsletter Rejo’s Biz Bytes and visit my website www.rejofrancis.com for more such articles.

 

 

 

 

 

 

 

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Tags: Ecosystems, Entrepreneurship, Innovation

Greatness Defined – Nations, Sports, and Organizations
Thinkers360
August 07, 2022

We use the term greatness very frequently in our day-to-day life. We call some fine work done by someone as great work, we refer to companies that are doing well as great companies, we watch good movies and respond as great actors.. but what is greatness.. this article explores what greatness is ..

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Tags: Change Management, Culture, Leadership

Platforms [4]- Going Viral...
Thinkers360
July 10, 2022

The word "viral" is from a pandemic world with which we are all now too familiar depicts the growth and spread of the virus. The factors contributing to the viral growth of popular platforms like Instagram, Twitter and Pinterest is explained in this article...

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Tags: Digital Disruption, Digital Transformation, Ecosystems

Platforms [3]: The Chicken and Egg Issue and The Standalone Offering
Thinkers360
June 25, 2022

One of the primary issues that is faced while starting off a platform is how to get initial users to use the platform when there is no activity in it.

One way to do this is to launch the service in standalone mode. In standalone mode a user can derive value out of the platform even when there are no other users in it. A standalone service is launched with an objective of expanding it into a platform over time.

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Tags: Customer Experience, Digital Disruption, Ecosystems

Crucibles of Leadership – The Alchemist Leader
Thinkers360
June 19, 2022

As we grow in our careers, we adapt to a particular leadership style which changes as we get exposed to different work cultures and responsibilities also at times when we grow in hierarchy depending on the prevailing culture in that organization. This article is about the Alchemist Leader.

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Tags: Culture, Diversity and Inclusion, Leadership

Decoding the Mystery of Creating Platforms
Thinkers360
June 17, 2022

One of the major thoughts that everyone is trying to overcome is how to go about building a platform if they wish to do so…This article decodes the mystery of creating platforms in 5 simple steps.

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Tags: Digital Disruption, Digital Transformation, Ecosystems

Data.. the new Oil – Are we extracting its true value?
Thinkers360
May 28, 2022

In our day-to-day work there is a lot of data that we capture on various situations, and at various levels. But how much of this data is used productively for arriving at the right business interpretations and for helping make the most informed business decisions.

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Tags: Big Data, Data Center, Digital Disruption

Stall Points # 2 - External Factors
Thinkers360
May 14, 2022

In today’s article on stalling due to external factors we have covered several diverse cases where we have seen even very large firms falling into stall due to these kinds of external factors which are not in the control of these organizations.

When such external factors do occur, they do create stalls leading to degrowth of no growth of revenue which takes a lot of time to overcome.

In today’s volatile and VUCA world, with unforeseen external factors happening more frequently companies need to be agile and react quickly to external factors to avoid getting stalled …

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Tags: Business Strategy, Innovation, Leadership

Lessons from the Production Line - Engage & Empower for better Efficiency & Creativity
Thinkers360
April 25, 2022

The biggest threat that all organizations need to guard against not getting disrupted is to continuously improve on productivity and creativity of each product and process in their portfolio.  This article draws on the lessons we can learn from historical Production lines about the same.

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Tags: Customer Experience, Design Thinking, Innovation

The Corporate Athlete - Phew!
Thinkers360
March 27, 2022

Very often in corporate life peak performance is considered as directly proportional to the persons brain power. But what studies have shown is for maintaining the ideal performance state all the below factors become crucial:

  1. Physical Capacity
  2. Emotional Capacity
  3. Mental Capacity
  4. Spiritual Capacity.

When all these work in sync with rituals which enable swings between all these capacities enabling them to in ideal state are we able to maintain the Ideal Performance State over long periods of time.

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Tags: Culture, Leadership, Mental Health

Crucibles of Leadership – Triggers for Reinvention
Thinkers360
March 05, 2022

Crucibles are opportunities for reinvention.

When Leaders face these" crucible moments" they have the opportunity not just to transform themselves but entire organizations that they lead...

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Tags: Customer Experience, Innovation, Leadership

Platforms and their Players
Thinkers360
February 23, 2022

It gives the reader a clear understanding of how different players add value to the platforms sometimes even without their knowledge...

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Tags: Digital Transformation, Innovation, Ecosystems

The Right Innovation Mix
Thinkers360
February 13, 2022

Most organizations want to apply innovation .. this article demonstrates how this can be done aligned with your business needs and priorities 

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Tags: Design Thinking, Innovation, Open Innovation

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