a2B Change Management Framework (a2BCMF) - Step #10: Sustain and Close


10th Critical Organisational Change Implementation a2BCMF® Step - Sustain Phase

Definition: This step is about Sustaining and Closing the change after the organisation and employees have made the transition to the ‘B’ state.

“One of the most difficult tasks in change management is to sustain the change, continuing adoption and aligning new behaviours with the organisation and employee scorecards to ensure benefits realisation”

Business Benefits: Even after adoption, the change needs to be sustained. Without sustaining the change, it may not stick or provide long-term benefits realisation. It is important to sustain the change by closing the programme officially with governance approval and by transferring ownership to operations.

Business Objectives:

Sustain: Ensuring ongoing benefits delivery and measurement:

~ Benefits Delivery, Transition and Sustainment.

~ Balanced Scorecard.

~ Individual Performance Plan.

Close: Completing administrative activities and formal closure:

~ Lessons Learned.

~ Knowledge Transfer.

~ Transfer of Ownership.

a2B Change Management Framework® (a2BCMF®): The a2B Change Management Framework® (a2BCMF®) is a structured and disciplined approach to support organisations, leadership teams and individuals going through a change, the transition from the current ‘a’ state to the improved future ‘B’ state. The a2BCMF® has three phases and ten key process steps. Each phase provides change strategies, principles, analysis and tactics to move from one phase to the next.

“For the change to become normal operations, leadership needs to support the employees, so they have the motivation and discipline to sustain the new way of working”

Leadership of Change® Body of Knowledge Volumes: Change Management Body of Knowledge (CMBoK) Books: Volumes 1, 2, 3, 4, 5, 6, 7, A, B, & C available on both Amazon and Google Play:

Peter consults, speaks, and writes on the Leadership of Change®. For further reading please visit our websites: Peter F Gallagher: Books, Biography, Blog, Audiobooks, Kindle 

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By Peter F Gallagher

Keywords: Business Strategy, Change Management, Leadership

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