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James Kerr

Principal at Indispensable Consulting

Hartford, United States

You're a proven leader and want your company to become indispensable in the markets that it serves. You know you can achieve more, but, found that the big house consulting firms are unable to provide the breakthrough thinking that will distinguish your business from the rest. That's where I come in.

I specialize in supporting inspired leaders achieve their vision for the future. I do this by co-creating solutions with you and your team of experts that enable your business to become the company customers can't live without.

My expertise includes vision storytelling, strategic planning, culture redesign and the development and implementation of multi-faceted change initiatives. I enjoy forging new ideas and devising practical solutions to your broadly relevant business problems, while shape-shifting them into opportunities for your company's success.

Available For: Advising, Consulting, Speaking
Travels From: Hartford, CT USA
Speaking Topics: Culture, Vision Storytelling, Scenario Planning, Future of Work, Decency

James KerrPoints
Academic0
Author382
Influencer128
Speaker3
Entrepreneur0
Total513

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider

Areas of Expertise

Business Continuity
Business Strategy 38.57
Change Management 38.79
COVID19 39.83
Culture 40.58
Customer Experience 30.18
Customer Loyalty 30.08
Digital Disruption 30.14
Digital Transformation 30.09
Diversity and Inclusion
Future of Work 30.41
HR 31.64
Leadership 41.12
Management 40.91
Marketing
Mental Health 30.23
Agile 33.22
Innovation 35.32
Big Data 38.28
Health and Safety 30.56
Health and Wellness 30.10

Industry Experience

Aerospace & Defense
Financial Services & Banking
Hospitality
Insurance
Manufacturing
Professional Services
Retail

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Publications

22 Article/Blogs
How to Build a Resilient Company Culture That Will Help Every Employee Thrive
Inc. Magazine
December 28, 2020
Winning companies cultivate cultures that enable their people to develop the capacity to recover quickly from difficulties.

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Tags: Culture, Health and Wellness, HR

Common Decency Leads to Business Success
Import from wordpress feed
December 16, 2020
The post Common Decency Leads to Business Success appeared first on Indispensable Consulting.

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Tags: COVID19, Culture, Leadership

Our excuses are just lies
Import from wordpress feed
December 09, 2020
The post Our excuses are just lies appeared first on Indispensable Consulting.

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Tags: COVID19, Culture, Leadership

Seek “Simple” To Become A Better Leader
CEOWorld
December 07, 2020
Somewhere along the way, business leaders have lost sight of the fact that simple is better. Preferring, instead, to over-complicate much of what it takes to be an exceptional leader.

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Tags: Business Strategy, Culture, Leadership

Before Pointing Your Finger, Use Your Thumb
CEOWorld
November 30, 2020
Leaders risk eroding trust within their companies and minimize their effectiveness is setting direction and managing change by shifting blame an evading accountability. Therefore, it is essential that leaders own their actions.

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Tags: Change Management, Culture, Leadership

Decency Begins With Patience: Practice It and Watch Your Team Excel
CEOWorld
November 16, 2020
Don’t you want to be revered by those in your world for being an exceptionally decent person and leader? If so, it is time for you to work at becoming more patient.

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Tags: Change Management, COVID19, Leadership

COVID-19 Means Leaders Must Work to Become Even More Decent
CEOWorld
November 05, 2020
The bottom-line for business leaders is that many of our colleagues, whether they show signs of it or not, are truly stressed-out about COVID-19. This fact puts the impetus on us to approach our leadership responsibilities with even more decency and care – setting the example for others to follow.

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Tags: COVID19, Leadership, Mental Health

Why Decency Matters in the C-Suite
CEOWorld
October 27, 2020
Decency matters not just, because it is the right thing to do. Rather, it delivers business results that are difficult to attain otherwise. By adopting and practicing the guidelines offered here, you create a less contentious and more appealing work environment – one where everyone has the opportunity to contribute and play a role in your company’s success.

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Tags: Culture, Future of Work, Leadership

When Will Leader Decency Be Cool Again?
CEOWorld
October 22, 2020
You can make decency cool again by letting your decency shine through in the way that you lead others. I recognize that some of this may be easier said than done. However, the benefits of leading in ways that can be respected and admired outweigh the noise that comes from more lazy, deceitful and selfish ways that can undermine one’s integrity.

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Tags: Customer Loyalty, HR, Leadership

Company Culture Must Remain Front and Center During These Uncertain Times
CEOWorld
October 07, 2020
With Covid-19 continuing to wreak havoc across corporate America today, many major companies are choosing to remain remote for the foreseeable future, If that’s you, don’t make the mistake of inadvertently putting company culture on the back burner. It is essential to stay diligent in maintaining and enhancing your culture so that staffers feel connected and remain committed to your mission.

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Tags: COVID19, Culture, Leadership

The Ultimate Back-to-Work Checklist
CEOWorld
September 26, 2020
Top 10 list of risk mitigation considerations for returning to the office. Are your office spaces ready for staffers to get back to work? As many business leaders are contemplating a return to work, it has become clear that the transition back to the workplace must be planned and adjustments must be made, to ensure a safe return.

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Tags: COVID19, HR, Leadership

It is Time for Top Leadership to Step-Up
CEOWorld
September 25, 2020
We must seize the remarkable opportunity that has presented itself during this global health crisis and work to become the Greatest Generation 2.0

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Tags: Future of Work, HR, Leadership

Bringing Common Decency Back to Business
CEOWorld
September 24, 2020
You can be an exceptional leader and act decently at the same time. Leadership and common decency are not mutually exclusive ideas. In fact, great leaders are often decent human beings. Of course, many are not. It’s the last point that we need to shine a light on.

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Tags: Future of Work, HR, Leadership

Greatest Generation 2.0 Is Within Our Reach
Import from wordpress feed
July 20, 2020
The post Greatest Generation 2.0 Is Within Our Reach appeared first on Indispensable Consulting.

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Tags: COVID19, Culture, Leadership

Do You Have A Communications Issue?
Import from wordpress feed
July 01, 2020
It wasn’t a communications issue that was affecting their business performance. Rather, the problem was a lack of teamwork.
The post Do You Have A Communications Issue? appeared first on Indispensable Consulting.

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Tags: COVID19, Culture, Leadership

There Are Only 3 Ways To Be Of Choice
Import from wordpress feed
June 11, 2020
To become "of Choice" is to possess those characteristics that serve to strategically differentiate a firm from its competition. And these three goals are universal truths. After all, why would any commercial enterprise wish to be anything less than an "of Choice" concern?
The post There Are Only 3

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Tags: COVID19, Culture, Leadership

5 Ways to Become Indispensable
Import from wordpress feed
May 24, 2020
Wouldn't you like to become indispensable to your customers? Sure, you would! While there's not one sure fire formula to follow to become indispensable, you can do some things to improve your chances that you'll "stick" to your customers.
The post 5 Ways to Become Indispensable appeared first on Ind

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Tags: COVID19, Culture, Leadership

Scenario planning: the time is now
Management Issues
April 06, 2020
Most leadership teams are working out what they must do to stay afloat during the COVID-19 crisis. Some have dusted off their business contingency plans only to discover that the identification of key personnel and critical processes, standard fare in most business continuity plans, doesn’t suffice in determining what to do when confronting a worldwide pandemic. In fact, a different kind plan, or more precisely set of plans, is required.

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Tags: COVID19, Health and Safety, Leadership

Flipping the organization
Management Issues
April 02, 2020
I have been helping a client for some time now on strategic planning and culture transformation. With a solid strategic plan and plan administration process in place and a roadmap for cultural change, I am proud to say that they’ve come a long way on both fronts. However, their journey is far from over. Strategic alignment seems to be a friction point that has proven difficult to smooth.

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Tags: HR, Leadership, Management

I think differently and that's OK
Management Issues
March 17, 2020
Conventional wisdom says that firms need access to experts from their industry to help them develop strategies that will separate them from the competition. Nothing can be further from the truth! I’ve enjoyed a fulfilling career as a management consultant being industry agnostic. Rather, I brought clients all kinds of problem-solving frameworks, strategic planning paradigms and implementation methodologies, all aimed at helping them think differently about how to move their organizations smartly forward.

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Tags: Change Management, Leadership, Management

Improve strategic alignment through better metrics
Management Issues
March 04, 2020
I have been helping a client for some time now on strategic planning and culture transformation. With a solid strategic plan and plan administration process in place and a roadmap for cultural change, I am proud to say that they’ve come a long way on both fronts. However, their journey is far from over. Strategic alignment seems to be a friction point that has proven difficult to smooth.

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Tags: Business Strategy, Leadership, Management

4 Steps to Create a Winning Culture (and Company) from Scratch
Inc. Magazine
February 11, 2020
Bottom line: The most successful business owners are the ones willing to do whatever it takes to not only succeed, but also ensure they have a team that buys into the company culture and helps drive it forward well into the future.

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Tags: Culture, HR, Management

6 Books
Indispensable: Build and Lead A Company Can't Live Without
Humanix Books
February 16, 2021
The Merriam-Webster Dictionary defines "Indispensable" as being absolutely necessary and not subject to being set aside or neglected. INDISPENSABLE: Build and Lead A Company Customers Can’t Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses indispensable in the marketplace.

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Tags: Leadership, Culture, Business Strategy

It's Good To Be King
Publisher : Executive Books; 1st Edition
February 13, 2017
It's Good To Be King . It’s a leadership book for all kinds of leaders, including those that lead in the classroom, at the ball field, within civic groups, places of worship and at work.

Written in an easy to read fable style, which will appeal to all kinds of people who may not be accustomed to reading leadership titles, the book tells the story of King Joe and his trusted advisor, the Wizard Gumdorf. The reader will see how the two work together to transform the fate and fortune of the mystical Kingdom of Candyshire by applying common sense and sound leadership strategies -- just like the ones we all can use to shape and transform the groups and organizations that we lead.

As a value-added feature, the book contains over 60 leadership tips presented in easy to find chapter summaries. All the takeaways are aimed to help the reader to become better at setting direction and managing change – regardless of the setting in which they lead!

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Tags: Change Management, Leadership, Management

The Executive Checklist: A Guide for Setting Direction and Managing Change
Palgrave-Macmillan
January 21, 2014
A guide for new executives that explores how to create an overarching, enterprise-wide transformative program. The book provides a best-practice checklist for 8 core areas: Strategy Setting, Technology Alignment, Business Renovation, Project Management, Communications Renewal, Employee Engagement, Staff Transformation, and Organizational Design.

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Tags: Business Strategy, Culture, Management

The Best Practices Enterprise: A Guide to Achieving Sustainable World-class Performance
J. Ross Publishing
April 01, 2006
This guide to achieving sustainable world-class performance provides guiding principles to senior executives and best practices to managers that, if fully embraced and implemented correctly, will transform most any firm into an organization capable of dominating its industry throughout the 21st Century. While there are many best practices that firms should consider in their efforts to continuously improve, there are seven best practices that are indispensable in this era of rapid change, increasing customer demands, and intense global competition. These seven best practices address the people, processes, and technology elements of which every enterprise is comprised and without them firmly in place, organizations will eventually flounder.

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Tags: Business Strategy, Change Management, Leadership

Inside Rad: How to Build Fully Functional Computer Systems in 90 Days or Less
McGraw-Hill
November 01, 1991
Documents the implementation of RAD and Information Engineering concepts in a step-by-step account of a successful software development project. Organized by project phases, the authors examine the pitfalls and opportunities they encountered while planning and implementing a successful RAD project.

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Tags: Agile, Innovation, Leadership

The IRM Imperative: Strategies for Managing Information Resources
John Wiley & Sons
January 16, 1991
It challenges many of the common assumptions about the role of information systems, and suggests new roles and responsibilities that can be implemented to ensure companies stay competitive by managing data as a corporate asset -- one that be accounted for on a company balance sheet.

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Tags: Big Data, Innovation, Leadership

21 Media Interviews
Become a Visionary Leader
Inc. Magazine
December 29, 2020
Short video shot for Inc. magazine -- offers 3 ideas to be come more visionary

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Tags: Business Strategy, Leadership, Management

Boost Team Productivity
Inc. Magazine
December 29, 2020
Short video shot for Inc. magazine -- offers 3 ideas for leading your high performance team to deliver its promises.

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Tags: Change Management, Leadership, Management

Inspire Your Organization to Greatness
Inc. Magazine
December 29, 2020
Part of the Inc. Magazine Leadership Series - This short video offers 3 ideas to set direction and manage change in your organization.

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Tags: Change Management, HR, Leadership

Relieve Change Fatigue
Inc. Magazine
December 29, 2020
Part of the Inc. Magazine Leadership Series - This short video offers 3 ideas to relieve the tension, while continuing to drive change.

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Tags: Change Management, HR, Management

Helping Organizatons Thrive
Julian Roberts
December 10, 2020
Great conversation about leadership, influencing change during CV-19 times and my most recent book, Indispensable: Build and Lead A Company Customers Can't Live Without with host, Julian Roberts.

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Tags: Change Management, HR, Management

A Leadership Interview With James Kerr
AboutLeaders
December 10, 2020
Great interview about leadership, change management, company culture and some of my books with publisher of AboutLeaders, Dr. Mary Kay.

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Tags: Change Management, HR, Management

Mediocre Will Not Suffice
Indispensable Blog
November 02, 2020
This short video from Inc. Leadership Series, Jim Kerr suggests mediocre performance will not suffice and offers 3 ideas to lift staff performance.

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Tags: Change Management, Culture, Leadership

Becoming indispensable—a company that your customers can’t live without
Zen Desk
October 01, 2020
An interview with James Kerr on his latest book: indispensable: How to Build and Lead a Company Customers Can't Live Without.

“Of course, you don’t have to disrupt an industry to become an indispensable business,” Kerr wrote in his book. “Instead, you must be driven to excellence in all that you do and to deliver what your customers want. In essence, you want to be on a constant lookout for ways to unlock your customer’s potential…."

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Tags: Culture, Customer Experience, Leadership

Barriers That Prevent Collaboration and How To Overcome Them
Indispensable Blog
September 30, 2020
Jim Kerr is Interviewed on the topic by Soundview's Andrew Clancy on the topic.

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Tags: Change Management, Culture, Leadership

Managing Naysayers
Soundview
September 30, 2020
Soundview leadership series with Host Andrew Clancy

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Tags: Change Management, Culture, Leadership

Preventing Confrontation
Soundview
September 30, 2020
SoundView Leadership Series hosted by Andrew Clancy

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Tags: Change Management, Culture, Leadership

Communication Barriers
Soundview
September 30, 2020
SoundView Leadership Series hosted by Andrew Clancy

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Tags: Change Management, HR, Leadership

Inspiring Staffers
Soundview
September 30, 2020
SoundView Leadership Series hosted by Andrew Clancy

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Tags: Change Management, HR, Leadership

SiriusXM's Innovation Navigation Interview
SiriusXM
September 29, 2020
SiriusXM Interview on Innovation Navigation program hosted Dave Robinson

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Tags: Culture, Digital Disruption, Digital Transformation

Power Lunch Live Hosted By Rhett Power
LinkedIn Live
September 16, 2020
We discussed COVID's impact on leadership, the importance of culture in coping and my new book -- Indispensable: How to Build and Lead a Company Customers Can't Live Without

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Tags: Leadership, Culture, COVID19

How To Future-Proof Your Company’s Organisational Design
ArielleExecutive
September 14, 2020
Great interview by Irene McConnell of ArielleExecutive -- Organization Design and Company Culture were main themes of this interview.

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Tags: Change Management, HR, Management

Designing Executive Checklists
33Voices
September 11, 2020
Great interview by Moe Abdou of 33Voices -- We discuss how to set direction and manage change within the 21stcentury enterprise by building solid checklists that guide decisions and inform strategic thinking.

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Tags: Change Management, HR, Management

Positive Business Radio
Positive Business Radio
August 31, 2020
This radio interview covered many of the topics brought out in my book, The Executive Checklist.

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Tags: Change Management, HR, Management

Getting Ready for Tomorrow
reBoot
August 21, 2020
Hosted by Dave Summers. James Kerr, the Founder at Indispensable Consulting is hosted in this episode. Kerr is a long-time management consultant and futurist working to make a difference for businesses by helping leaders reshape the way work is done. His expertise includes vision storytelling, culture redesign and the development and implementation of multi-faceted change initiatives. He enjoys co-creating new ideas and devising feasible solutions to broadly relevant problems, while shape-shifting them into opportunities for his clients.

We spoke about the new look to organizational culture during #covid19 #workfromhome.

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Tags: COVID19, Culture, Future of Work

Humanix Books to Publish James Kerr's Next Book
PR Newswire
August 04, 2020
Press release announcing the publication of my 6th book: Indispensable: How great leaders build strong companies customers can't live without, provides the agenda for becoming the business that customers prefer over any other in the marketplace.

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Tags: Change Management, HR, Management

We Are In it Together Interview with James M. Kerr
Iron Sharpens Iron
May 25, 2020
In this episode of the Iron Sharpens Iron Movement, Jim Hotaling interviews James M. Kerr, a true thought leader, he writes columns for Management-Issues and Inc. He has just completed work on his 6th book. It is called Indispensable and it provides a framework for how to become the business your customers can’t live without.

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Tags: Change Management, Culture, Leadership

1 Webinar
The Indispensable Book Launch
Pine Mountain Digital, Inc.
February 18, 2021
This is a celebration of the release of my latest book: Indispensable - Build and Lead A Company Customers Can't Live Without. This is not the typical business slog. This video is fast-paced, fun and authentic.

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Tags: Business Strategy, Culture, Leadership

Blog

Opportunities

1 Business
Management Consulting

Location: In Person, Remote, Virtual    Date Available: September 16th, 2020    Fees: Negotiated

Submission Date: September 16th, 2020    Service Type: Service Offered

We specialize in the following consulting services:

Vision
Strategy
Scenario Planning
Transformation
Organization Design / Alignment
Culture
Workplace Transition
Resilience
Executive Coaching

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James Kerr