Thinkers360 Announces Release of 2025 AI Trust Index Research

Thinkers360 Announces Release of 2025 AI Trust Index Research

Key findings of the 2025 AI Trust Index Research include over 87% of AI end users and providers are somewhat concerned or higher in terms of their level of trust in AI today, with the AI Trust Index standing at 307 out of 400 in terms of level of concern.

 

DALLAS (Thinkers360) October 16, 2025

Thinkers360, the world’s premier B2B thought leader, analyst and influencer community, today announced the release of it’s 2025 AI Trust Index Research Report.

The purpose of the research was to examine the current state of trust in AI from both an AI end user and AI provider perspective as an annual pulse check on sentiment across various aspects of trust. The primary research survey was conducted in September and October 2025 among Thinkers360 Members and the global community of AI end users and AI providers.

This year’s findings show that the overall AI Trust Index score for 2025 is 307 on a scale of 100 (not concerned) to 400 (extremely concerned). This is close to last year’s score of 308 in 2024 and up from 224 in 2023. In addition, over 87% of AI end users and providers are somewhat concerned or higher in terms of their level of trust in AI today. This is up from 75% in 2024.

While AI is in mainstream adoption, trust in AI is still a work in progress. The encouraging news, however, is that in this year’s study an average of over 71% of AI end users (65%) and providers (83%) somewhat agree or higher that the benefits of AI outweigh the risks.

Key findings from the study include:

The 2025 Thinkers360 AI Trust Index stands at 307 out of 400

• The overall AI Trust Index score for 2025 is 307 on a scale of 100 (not concerned) to 400 (extremely concerned).
• The Thinkers360 AI Trust Index measures concerns of AI end users and AI practitioners on Issues related to use of AI in government, workplace, media and personal scenarios worldwide.
• It is calculated by averaging the level of concern across 8 issues within these 4 scenarios for both AI end users and AI practitioners globally.

 

 

 

There’s currently a High Level of Concern about AI

• There’s currently a High Level of Concern about AI – Over 87% (up from 75% in 2024) of AI end users and providers are somewhat concerned or higher in terms of their level of trust in AI today.
• Most Concern (Scenarios): Cybersecurity – Cybercrime (94%), Misinformation (92%) and Bias (80%) are where AI end users and providers are very or extremely concerned.
• Most Concern (Attributes): Privacy – Over 63% of AI end users and providers are very or extremely concerned that AI is privacy enhanced.

However, Benefits outweigh the Risks

• Most Concern (Industries): Defense – Defense (74%), Government (65%) and Finance (53%) are where AI end users and providers are very or extremely concerned
• Most Confidence in Research Organizations – Research (56%), Academic (49%) and Technology (41%) are where AI end users and providers are very confident or higher
• However, Benefits outweigh the Risks – Over 71% of AI end users and providers somewhat agree or strongly agree that the benefits of AI outweigh the risks

The complete report, including extensive analysis and interpretation, is now available to Thinkers360 members at the Pro Plan level and above. For media inquiries, please contact info@thinkers360.com.

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