Top 20 Global Thought Leaders and Influencers on Customer Experience (April 2019)

Top 20 Global Thought Leaders and Influencers on Customer Experience (April 2019) Here’s the Thinkers360 leaderboard for the top 20 global thought leaders and influencers on Customer Experience for April 2019. Congratulations to all our thought leaders and experts who participated! To see the full list or to participate, sign-up (free) for Thinkers360 today! Rank…

Insights from PwC’s Digital IQ Survey: An Interview with David Clarke, Global Chief Experience Officer, PwC US

While most executives recognize digital transformation is an ongoing multi-year journey, many organizations are still not as far along as they would like. There’s also a growing digital divide between digital leaders and the rest of the pack in terms of financial performance achieved via their transformations. Management consultancy PwC has been running their Digital…