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Marcus Kirsch

Founder at ResonanceDesign / The Wicked Company

London, United Kingdom

429 Followers

Marcus Kirsch has worked as a transformation, service design and innovation specialist for over 20 years. He is a Royal College of Art alumni and former MIT Medialab researcher. He led projects for companies like British Telecom, GlaxoSmithKline, Kraft, McDonald's, Nationwide, Nissan, Science Museum, P&G, Telekom Italia, non-profits and startups. He won awards in the areas of creativity and innovation and has been publishing for the Guardian, Wired and other industry relevant publications. He is a thought-leader, keynote speaker and author of ‘The Wicked Company’. In his off-time, he is a mediocre indoor-climber, movie nerd, maker, whisky lover and not-too-shabby dancer.

Marcus KirschPoints
Academic0
Author47
Influencer4
Speaker0
Entrepreneur0
Total51

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual

Areas of Expertise

Agile 30.61
Change Management
Customer Experience 30.17
Design Thinking 49.82
Digital Disruption 30.14
Digital Transformation 35.70
Emerging Technology
Entrepreneurship
Future of Work 35.80
Innovation
IoT
Leadership
Lean Startup
Mobility
Open Innovation
Social
Startups

Industry Experience

Publications

7 Article/Blogs
Global DesignOps Conference
linkedin
June 11, 2019
Recovered from two and a half intense days and back into planning my book tour for The Wicked Company, I had time to filter some of the thousand slides and hundreds of thoughts I listened to. Among the global presenters and participants around four themes stood out:

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Tags: Design Thinking

Wicked - DesignOps
linkedin
May 10, 2019
These are exciting times! New operational processes like DesignOps are our first steps into framing what a progressive organisation could look like and more importantly what it can achieve.

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Tags: Design Thinking, Digital Transformation, Agile

The Universal Language Of Everything?
linkedin
February 13, 2019
Service design is not the only language for problem solving. The array of tools, models and processes out there is confusing for clients. It is also wasting time and money in projects spent on translating between duplicate efforts and agreement on definitions. This is an opportunity for service design to be the centrepiece for an agile universal language.

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Tags: Design Thinking

The Universal Language of what?...
linkedin
November 30, 2018
Back in 2000, I thought that within five years every designer would also be a coder. Eighteen years later and skillsets have exploded. From project to project, I have met or found new people with titles and skills, that I wanted to include into my process. Some were new like social media and artificial intelligence or any other new flavour of technology frameworks or protocols. Others were classic like business analysts and enterprise architects or systems thinkers.

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Tags: Design Thinking, Digital Transformation

Outcome-based Teams and Blockchain
linkedin
November 15, 2018
At a time when modern polymaths have not been recognised as a value yet, let's talk outcome-based-teams instead. In most of today's companies, we cannot identify active and dormant skillsets in people. We need to both upgrade the way we describe skills and become more granular or less vertical to build better teams and provide support that makes sense. We have data and tools, why aren't we doing this?

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Tags: Design Thinking, Digital Transformation, Future of Work

What McKinsey isn't telling us...
LinkedIn
November 06, 2018
"How do the best design performers increase their revenues and shareholder returns at nearly twice the rate of their industry counterparts?" is the significant promise on page 1 of the report and I believe McKinsey falls short on that promise. I am not the only one feeling that report is underwhelming despite the data used. Some industry experts like Marc Fontejin agree to some extent. Yes, I want a controversial conversation on this one!

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Tags: Customer Experience, Design Thinking, Digital Transformation

LoRa Phone & the Deconstruction Paradigm
LinkedIn
June 23, 2017
It is easy to think the internet’s core paradigm is connectivity. If you look at the way the internet and every relevant new company has created their services and products one might observe that connectivity alone is just not enough. What about deconstruction?

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Tags: Design Thinking, Digital Disruption, Digital Transformation

1 Book
The Wicked Company
Koehlerbooks
October 31, 2019

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Tags: Design Thinking, Digital Transformation, Future of Work

Blog

Opportunities

1 Business
DVF-based Business/Cultural & Digital Transformation Consulting & Lead

Location: London/UK or virtual    Date Available: July 31st, 2019    Fees: TBC

Submission Date: July 15th, 2019    Service Type: Service Offered

20 years of industry-agnostic experience

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Marcus Kirsch