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JOHN FORMICA

President at America's Customer Experience Speaker and Coach

Charlotte, North Carolina, United States

Engaging Disney Speaker Virtual or Live * America's Customer Experience Speaker * (Create a Disney-like Experience & Winning Team Culture)

'IF DISNEY RAN YOUR BUSINESS WHAT WOULD IT LOOK LIKE?"
Want More Customers, Build Customer Loyalty For Life, Have Stronger Customer Focused Teams or create the BEST EVENT EVER? Imagine if you had The "Ex-Disney Guy" and former Disney Leader showing you how to create a Disney- like culture in any business? It would be Magical! John will engage, elevate and empower you and your audience to achieve the extraordinary results you want now!

* John managed Disney's top luxury resorts at Walt Disney World, FL
* Lead his teams to achieve the highest guest satisfaction ratings among all Disney Resort Hotels.
* Helped develop their "Customer Loyalty -Disney Style" program for the Disney Institute.
* John co-chaired the roll-out of the “Disney Guest Satisfaction Program” to its 60,000 employees
* Had delivered over 3,500 keynotes, education breakouts and team training workshops all across the globe

Today, John is "America's Customer Experience Coach and leading authority on customer loyalty, customer experience, business growth and team culture environments. He brings a wealth of 30 plus years experience and Disney knowledge, high energy and hands-on experiences to his audiences, professionals and events around the world. As a result, he has successfully coached hundreds of teams, professional leaders, businesses owners and audiences to achieve extraordinary results.

Available For: Advising, Consulting, Influencing, Speaking
Travels From: Charlotte. NC
Speaking Topics: 1. If Disney Ran Your Business- Making The Customer Experience Magical 2. How to Hire Right, Train Right and Treat Right To Create a Winning Team Cult

Speaking Fee $7,500 (In-Person), $5,000 (Virtual)

Personal Speaking Website: www.JohnFormica.com
JOHN FORMICA Points
Academic 0
Author 110
Influencer 17
Speaker 30
Entrepreneur 0
Total 157

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Featured Videos

AENC Conference Keynote
December 18, 2023
Keynote Demo
December 18, 2023
Sp[eaking Demo
December 18, 2023

Featured Topics

“If Disney Ran Your Business?” - Secrets To Create a Magical Disney-Like Culture

Have you ever wondered how the Disney Company continues to create a dynamic model on business excellence, leadership, team relationships, and customer experience culture? Learn tthe Disney Model Secrets for what your business or team would look like if tWalt Disney ran it to create that same Disney- Like Culture to beat out your competition today.

“Making Relationships Magical!”

Would you like to learn how to communicate, connect, be more likable and memorable to others in 30 seconds or less, to create lasting relationships with your customers, team and staff and build customer/employee loyalty for life?

“Making Leadership Magical!” How to Hire Right, Train Right and Treat Right to Create a Winning Team Environment

Imagine if you knew Disney’s leadership strategies to hire and lead a productive customer focused team and finally get out of baby-sitting your present staff. Learn how to build an engaging and empowering winning team today!

Company Information

Company Type: Individual
Business Unit: Speaking, Training and Coaching
Minimum Project Size: $1,000+
Average Hourly Rate: $300+
Number of Employees: 1-10
Company Founded Date: 2006
Media Experience: 20
Last Media Training: 10/12/2023
Last Media Interview: 12/01/2023

Areas of Expertise

Business Continuity
Coaching 30.16
Customer Experience 32.45
Customer Loyalty 38.19
Entrepreneurship
Leadership
Management
Marketing

Industry Experience

Automotive
Financial Services & Banking
Healthcare
Hospitality
Professional Services
Real Estate
Retail

Publications

5 Article/Blogs
Leadership Secrets From Santa Claus
John Formica
December 05, 2023
We all know that Santa Claus has a difficult job, especially this time of the year. We expect Santa to do the impossible, giving people (children) exactly what they want. Ho, Ho. Ho….Everyone loves Santa.

See publication

Tags: Customer Experience, Customer Loyalty

Four Secrets To Create Customer Loyalty And Drive Revenue Growth
John Formica
November 02, 2023
Does your customer experience and customer engagement build customer loyalty to drive more revenue in your business? For many years, business owners and marketers have been experimenting with methods to drive customer loyalty. From redeeming tokens and stamps to collecting box tops and
punch cards, loyalty programs were (and still can be) a way to move customers along the buyer’s journey and retain them. After all, it pays to have loyal fans, as they often spend more and provide free advertising as they spread the word to friends and colleagues

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Tags: Customer Experience, Customer Loyalty

Are Your Customers “Quiet Quitting”?
John Formica
October 04, 2023
I have been speaking with customers, neighbors and even family members who tell me they feel like they are being taken advantage of and getting ripped off. First it started with Covid, then inflation and now many customers think it has turned into pure greed. Prices are outrageous

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Tags: Customer Experience, Customer Loyalty

How To Deal With Chronic Complainers
John Formica
August 04, 2023
Many of my coaching clients as well as participants in my leadership workshops will ask me for advice on how to deal with chronic complainers. I am sure all us know someone or have had to deal with staff or coworkers who just love to complain. But what do you do about people who complain about everything? We must try to do our best to rise above chronic complainers. They are a dangerous, drain our energy and can be very toxic to the team. They certainly can take the creativity, fun and productivity out of any group, team or business.

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Tags: Customer Experience, Customer Loyalty, Coaching

Employee Turnover Myths
John Formica
May 25, 2023
Many times during my strategy coaching calls with my clients we talk about the challenges that they are having with employee turnover. During our discussions, I am finding that there is a disconnect as to why they think their employees are leaving. Many of my clients and managers in general have preconceived notions about employee retention, engagement, and turnover. I call then myths

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Tags: Customer Experience, Customer Loyalty, Coaching

1 Book
Making The Customer Experience Magical Now! - How to Succeed In Business and Beat Out Your Competition Today!"
Desktop Wings
October 20, 2010
Have you ever wondered how the Disney company continues to produce a success model on excellence, leadership, team culture and an amazing customer experience? Imaging if you could learn Disney's Strategies and Successful Model to create your own positive winning customer focused team culture in your organization today. John, the “Ex-Disney Guy”, and former Disney leader, will share his incredible experiences, real best practices and proven Disney Success Strategies, to help you create YOUR OWN “Magical” Disney-like Customer Experience.

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Tags: Customer Experience, Customer Loyalty

3 Keynotes
Magical Virtual Event Experience Introduction
John Formica
March 01, 2022
Magical Virtual Event Experience Introduction

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Tags: Customer Experience, Customer Loyalty

Promo Video
John Formica
March 01, 2018
4 Minute Demo of John Inspiring and and Empowering His Audience to Achieve Magical Results! Imagine Your Audience Experiencing the Same!

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Tags: Customer Experience, Customer Loyalty

John Formica Wesite Video
Big Picture Media
June 21, 2017
John Formica Wesite Video

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Tags: Customer Experience, Customer Loyalty

15 Videos
John Formica's Personal Story
Import from youtube.com
July 07, 2022

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Tags: Customer Experience, Customer Loyalty

Training Video 8
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June 22, 2022

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Tags: Customer Experience, Customer Loyalty

Training Video 16
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June 22, 2022

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Tags: Customer Experience, Customer Loyalty

Training Video 17
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June 22, 2022

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Tags: Customer Experience, Customer Loyalty

On Stage - 7/10 Rule Team Exercise
Import from youtube.com
June 22, 2022

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Tags: Customer Experience, Customer Loyalty

Staff Training Plus One
Import from youtube.com
June 22, 2022

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Tags: Customer Experience, Customer Loyalty

Staff Training - What Is Your Purpose?
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June 22, 2022

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Tags: Customer Experience, Customer Loyalty

Staff Training - Showtime
Import from youtube.com
June 22, 2022

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Tags: Customer Experience, Customer Loyalty

How to Upgrade and Maintain Your Customer Experience During the Pandemic
Import from youtube.com
August 25, 2020

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Tags: Customer Experience, Customer Loyalty

Secrets to Engage and Wow Your Customer Experience During the Pandemic
Import from youtube.com
August 25, 2020

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Tags: Customer Experience, Customer Loyalty

How To Meet Your Customer's Wants and Needs During the Pandemic
Import from youtube.com
August 25, 2020

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Tags: Customer Experience, Customer Loyalty

John Formica AENC2019 Keynote CloseCam
Import from youtube.com
July 30, 2020

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Tags: Customer Experience, Customer Loyalty

Virtual Workshop
Import from youtube.com
June 29, 2020

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Tags: Customer Experience, Customer Loyalty

Magic Minute - After the Sale
Import from youtube.com
May 15, 2020

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Tags: Customer Experience, Customer Loyalty

Magical Virtual Event Experience Introduction
Import from youtube.com
May 15, 2020

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Tags: Customer Experience, Customer Loyalty

Thinkers360 Credentials

2 Badges

Radar

Blog

Opportunities

1 Keynote
If Disney Ran Your Business What Would It Look Like-

Location: Charlotte, NC    Fees: 7500

Service Type: Service Offered

Imagine if you could learn Walt Disney's Secrets to lead and create your very own award wininng Disney-like culture and magical customer experience today. Attract more cutomers, build customer loyalty for life, hire the right people, and have a winning team customer focused environment today.

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