Knowledge Transfer at the End of the Change Programme

Aug09

“The knowledge transfer process at the end of change implementation can ensure key learning is transferred from a few experts to many, mistakes are not repeated, and future change will be more successful”

One of the greatest challenges at this stage of the change programme is to ensure that the experiences generated are shared with the rest of the organisation and not lost when the change team dissolves. Knowledge transfer is a practical method of ensuring that key information is captured and stored for the future. Materials, reports, assessments, and other documents from the programme should be organised and stored in a central location. This knowledge should be maintained and shared to make the organisation more efficient and effective, especially in the future when the next change comes along. Tacit and explicit knowledge if circulated widely within the organisation can be source of competitive advantage, so why would you not transfer this knowledge within the organisation so it can be utilised?

The information should be captured throughout the programme life cycle with the final structuring taking place at the end of the programme to incorporate lessons learned and final reports. The knowledge transfer process is to harvest the knowledge, define the knowledge type, develop the knowledge, provide access and the future management of the information or data.

The objective is to ensure the next change team member, either new or continuing, knows exactly how the previous team made their decisions, or at the very least, is able to identify someone who was centrally involved. It is always a challenge to transfer knowledge from the few experts to the organisation as a whole, and as the programme draws to a close this task becomes even more difficult.

“Closing the change programme should be done with governance oversight ensuring transfer of ownership is a controlled process, lessons learned are recorded and knowledge transfer captures key information which is stored for the future”

For further reading please refer to Change Management Leadership - Leadership of Change^® Volume 3.

Blog Source: https://www.peterfgallagher.com/single-post/knowledge-transfer-at-the-end-of-the-change-programme

Peter consults, speaks, and writes on the Leadership of Change^®. For further reading please visit our websites: https://www.a2b.consulting https://www.peterfgallagher.com Amazon.com: Peter F Gallagher: Books, Biography, Blog, Audiobooks, Kindle

Leadership of Change® Body of Knowledge Volumes: Change Management Body of Knowledge (CMBoK) Volumes 1, 2, 3, 4, 5, 6, 7, A, B, C, D & E available on both Amazon and Google Play:

~ Leadership of Change® Volume 1 - Change Management Fables

~ Leadership of Change® Volume 2 - Change Management Pocket Guide

~ Leadership of Change® Volume 3 - Change Management Handbook

~ Leadership of Change® Volume 4 - Change Management Leadership

~ Leadership of Change® Volume 5 - Change Management Adoption

~ Leadership of Change® Volume 6 - Change Management Behaviour

~ Leadership of Change® Volume 7 - Change Management Sponsorship

~ Leadership of Change® Volume A - Change Management Gamification - Leadership

~ Leadership of Change® Volume B - Change Management Gamification - Adoption

Coming soon:

~ Leadership of Change® Volume C - Change Management Gamification - Behaviour

~ Leadership of Change® Volume D - Change Management Gamification - Sponsorship