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Teresa Allen

Owner/President at Common Sense Solutions

Destin/Fort Walton Beach, Florida Area, United States

Twice ranked the #1 Service Expert on www.GlobalGurus.org, Teresa Allen has wowed audiences in customer service keynotes and customer service training programs across the U.S. and abroad for over 20 years. When you NEED expertise and you WANT fun, Teresa Allen is the perfect convention or meeting keynote speaker, customer service speaker, sales speaker, and communication speaker. Teresa will infuse your staff with her energy and passion in programs that are focused on bottom line results. Author of "Common Sense Service: Close Encounters on the Front Lines" and co-author of "The Service Path". Teresa will bring her expertise to your meeting in a down-to-earth format sure to wow your attendees! Teresa is ranked in the Top 5 U.S. Speakers on Speaking.com

Teresa is often asked to speak at local, regional and national meetings:
Customer Service Keynote
Customer Service Training
Communication Programs

Teresa Allen's most popular keynotes:
2020 Service Strategies to Grow Your Business!
Profiting from Common Sense Service!
Let's Get Engaged: Engaging Customers & Employees
Customer Expectations: Meeting 'Em and Beating 'Em
Common Sense Communication: Who am I, Who are YOU?
The 5 Languages of Appreciation at Work

Teresa Allen is a recipient of the International Stevie Awards for Sales and Customer Service Training Practice of the Year Award. She is a member of SHRM, and ATD and is a Past President of ATD and a two time recipient of ATD Professional Trainer of the Year Award.

Specialties: While Teresa has been a keynote speaker for dozens of industries and associations, she also has developed customized customer service and sales training for the following industries:
Bank Training
Credit Union Training
Insurance Training
Retail Customer Service Training
Distribution Customer Service Training
Healthcare Patient Service Training
Chamber of Commerce Keynote Speaker
Hospitality
Christian Women's Conferences

Available For: Speaking
Travels From: Destin, FL
Speaking Topics: Profiting From Common Sense Customer Service, Post COVID Customer Service: The New Reality, Customer Expectations: Meeting 'Em & Beating 'Em

Teresa AllenPoints
Academic0
Author60
Influencer26
Speaker0
Entrepreneur0
Total86

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual
Theatre: USA
Media Experience: 25 years

Areas of Expertise

Business Strategy
Customer Experience 35.04
Customer Loyalty 41.70
Entrepreneurship
Health and Safety
Retail
Sales

Industry Experience

Financial Services & Banking
Healthcare
Hospitality
Insurance
Retail
Travel & Transportation

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Publications

1 Book
Common Sense Service: Close Encounters on the Front Lines
Success Strategies
June 01, 2010
Business success happens one customer at a time, one transaction at a time. Teresa Allen takes you through a series of true-life close encounters on the front lines of American business. Each carries a significant message on how to build lasting relationships through common sense service.
Common Sense Service includes lessons on:
Handling Varied Personalities
Managing Customer Conflict
Going the Extra Mile
The Service Link to Sales
Responding to Customer Complaints
Projecting a Positive Attitude
…..and much more!

See publication

Tags: Customer Experience, Customer Loyalty

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Teresa Allen