Jasenka Rapajic

Can Bridging The Gap Between Theory And Practice Speed Up Collaborative Decision Making at Busiest World Airports?
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December 28, 2019

My interview with Sergio Martins, Director Air Traffic Management - Latin America, Saab Group

Major hub airports are running out of capacity needed to meet the growing demand for air travel, and many others are facing the same problem at their busiest times. And still, traffic growth at capacity constrained airports continues, accelerating the risks of disruptions with far reaching consequences on airlines, passengers, environment, and on the safety of air travel. In these circumstances, easing this problem means either limiting the volume of traffic to manageable levels (doesn’t seem feasible in the foreseeable future), waiting for strategic adjustments to take place, or freeing up some airport capacities by improving efficiency in decision making on the day of operations.

Why Do Airlines Burn Money Every Day? What They Can Learn From Formula 1 Racing Teams
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October 28, 2019

Jasenka Rapajic in conversation with Daniel Stecher, VP Airline Operations, IBS Software

Astute Aviation Consulting - Insightful Interviews

What is wrong with regulation EC261? Who is really responsible for its enforcement? Why is it disliked by both airlines and passengers?
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September 19, 2019

How much we can learn from it about how the system works, what doesn’t work, and what to do to about it?

If You Think You Understand Airline Costs, Think Twice
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July 22, 2019

Did you know that analysts claim that every year 2 trillion dollars is wasted globally due to poor implementation of strategy? The question is how big is the share of the airline industry, and what is it that drives the poor implementation of strategy, pretty visible through increased disruptiveness of air travel and unexplainable rise in costs?

Is Airline Hubbing At Low-Fare-Low-Quality Sustainable? Are easyJet and British Airways Testing the Limits of Passenger Tolerance?
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July 21, 2017

When a low fare airline chose to set its main base at one of the most congested world airports, and a major legacy airline based at one of the most congested world airports starts offering low-fare services to its customers, it doesn’t need think tanks to say that they have chosen a very risky path ahead. These are the paths of two major carriers: the low fare easyJet ('big@Gatwick'), and a legacy, Heathrow based British Airways, aspiring to bring lower fares to its customers.

The La-la Life of Delays - Isn’t It High Time to Rethink Flight Delays and Reinvent Their Role in Aviation Management?
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June 24, 2017

Flight delays live in La-La land, way off from real world. In La-La land things look rosier. In La-La land of delays it is possible to...

Are Airline Megamergers Becoming United in Losing Passengers They Can No Longer Afford to Serve? Does This Explain the Doctor Dao Story?
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April 25, 2017

On Sunday 9th April Doctor Dao, United Airlines’ passenger, was violently dragged out from his seat just before the departure of his flight UA3411 from Chicago to Louisville. He was chosen to leave the plane against his will to make room for four unexpected employees of a partner airline who needed to get to Louisville by Monday morning to crew another flight. United originally characterized the flight as overbooked, but later said that was (obviously) not the case.

Do You Really Understand Your Business?
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April 04, 2017

Every decision we make shapes our future and future of our organisation. We may not be aware of this because we are conditioned by traditional practices which are obscuring our views of interconnected reality. The bigger and more complex our company, the less competent we become, and our business more vulnerable to even the smallest unforeseen disturbances. We are suffering from the pike syndrome.

A Time for Thought About Airport Congestion
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January 28, 2017

Is it time to soften these borders and improve the 'end product'?

Can a Bit Of Southwest’s ‘Secret Sauce’ Help European Airlines Rise Above Challenges Linked To Airport Capacity Constraints?
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January 17, 2017

In his recent CNBC interview, the current CEO of Southwest Airlines Gary Kelly described the ingredients of company’s ‘secret sauce’ to competitiveness as follows:

The Disruptive Nature of Regulation EC/261
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April 26, 2016

Can responsibility for passenger compensation be more equally shared among those responsible for flight delays?

Beyond Airline Disruptions - Thinking and Managing Anew
Routledge, Taylor & Francis
December 14, 2018

Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports where traffic expansion outstrips airport capacities. Hampered by legacy information systems, management practices and organisational detachments, decision makers across the industry have little or no understanding of the multiple causes of disruptions and their implications. Consequently, their actions are focused on resolving local problems without being synchronised at system level. As problematic as they are, disruptions create opportunities for learning about system interactions, a solid and appropriate foundation for resolving complex industry issues.

Beyond Airline Disruptions explains how airlines can become more competitive by utilising unexplored potential for gradual, consistent and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices.

This second, revised edition features updated content that introduces a fresh approach to airline management and decision making, more in line with future industry needs. It bridges the gaps between strategy and operations and inspires collaboration between airlines, airports, ATC, service providers and regulators to bring longer-lasting benefits not only for industry participants and passengers, but also for the economy, society and the environment.

Beyond Airline Disruptions Thinking and Managing Anew, 2nd Edition
Routledge, Taylor & Francis Group
December 14, 1998

Flight disruptions continue to thrive unnoticed, invisibly eroding airline profitability and causing growing passenger dissatisfaction. This is especially critical at airports where traffic expansion outstrips airport capacities. Hampered by legacy information systems, management practices and organisational detachments, decision makers across the industry have little or no understanding of the multiple causes of disruptions and their implications. Consequently, their actions are focused on resolving local problems without being synchronised at system level. As problematic as they are, disruptions create opportunities for learning about system interactions, a solid and appropriate foundation for resolving complex industry issues.

Beyond Airline Disruptions explains how airlines can become more competitive by utilising unexplored potential for gradual, consistent and measurable improvements, centred around cost and quality of operational performance. It describes practical methods and techniques essential for turning these ideas into daily practices.

This second, revised edition features updated content that introduces a fresh approach to airline management and decision making, more in line with future industry needs. It bridges the gaps between strategy and operations and inspires collaboration between airlines, airports, ATC, service providers and regulators to bring longer-lasting benefits not only for industry participants and passengers, but also for the economy, society and the environment.

Post-COVID transformation in strategic planning and decison making in airline industry

Location: London, UK or virtual    Date Available: July 23rd, 2020    Fees: Per request

Submission Date: May 19th, 2020    Service Type: Service Offered

Help airlines and transportation companies to introduce the Reality Check phase and Opportunity Scans technique during strategic and planning processes adjusted for the post-COVID world. This inspires systems thinking at time of extreme uncertainty.
The method is a part of the framework for decision making in complex and dynamic organisations. Basics are described in my book "Beyond Airline Disruptions - Thinking and Managing Anew".

Bridging the gap between strategy and operations in airline industry

Location: London     Date Available: January 08th, 2020    Fees: To be discussed

Submission Date: January 08th, 2020    Service Type: Service Offered

Introduces the missing Reality Check phase in decision making processes at system level with focus on interconnections between strategy and operations. It engages people throughout organisation to discuss and suggests the solutions for resolving the critical real life problems.