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Karen Mangia

Vice President, Customer & Market Insights at Salesforce

Indianapolis, Indiana, United States

Karen Mangia is one of the most sought-after keynote speakers in the world, sharing her thought leadership with over 10,000 organizations during the course of her career. As Vice President of Customer and Market Insights at Salesforce, she helps individuals and organizations define, design and deliver the future. She is the author of four books: Success From Anywhere: Create Your Own Future of Work From the Inside Out (Wiley, 2021); Listen Up! How to Tune In To Customers, And Turn Down the Noise (Wiley 2020); Working From Home: Making the New Normal Work For You (Wiley, 2020); and Success With Less:
Releasing Obligations & Discovering Joy (Marie St. Press, 2016).

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Indianapolis, IN
Speaking Topics: Customer Experience, Customer Success, Voice of Customer, Success With Less, Health & Wellbeing

Karen MangiaPoints
Academic0
Author306
Influencer92
Speaker0
Entrepreneur0
Total398

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Market Strategy
Theatre: Americas
Media Experience: 27 years
Last Media Training: 09/04/2019
Last Media Interview: 10/10/2019

Areas of Expertise

Business Strategy 35.47
Culture 30.06
Customer Experience 33.67
Digital Disruption
Innovation 32.66
Leadership 31.95
Management 34.33
Marketing 30.09
Sales 43.29
Social 30.14
Sustainability
Health and Wellness 41.68
Mental Health 57.46
Future of Work 38.02
Customer Loyalty 34.71
Diversity and Inclusion 30.29

Industry Experience

High Tech & Electronics
Hospitality
Media
Telecommunications

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Publications

6 Article/Blogs
2021: Accessing Another Chance
LinkedIn
January 22, 2021
“Here. This is for you,” my aunt said, her tiny salt-and-pepper curls framing her silver-rimmed glasses. As soon as she had placed the box in my hands, my aunt turned to walk down the driveway. Strange that she would give me a gift as she was saying goodbye. “I want you to open it by yourself,” she said, pulling on the car door. She paused to smile at me. “You’ll know why.”

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Tags: Leadership, Health and Wellness

Great strides: 3 steps to pulling young people out of poverty
World Economic Forum
October 21, 2020

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Tags: Diversity and Inclusion, Mental Health, Social

Thrive Global By-Line & Blog Series
Thrive Global
October 01, 2020

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Tags: Culture, Health and Wellness, Mental Health

Top Five Trends Driving Customer Success Growth
linkedin
September 10, 2019
What does Customer Success mean to you? Why is Customer Success a growing profession? And how will Customer Success continue to evolve in the future?

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Tags: Customer Experience, Marketing

The Relationship Recipe
linkedin
March 14, 2017
Tammy described the Norman Rockwell holiday scene she had been envisioning for months as we strolled the downtown streets. Holiday lights twinkling above us. A brisk chill in the air as our conversation crystalized into visible puffs of icy fog. The kind of night that makes you long for miniature marshmallows floating in a warm mug of hot cocoa by the fire.

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Tags: Customer Experience, Leadership

A Free Guide For the Climb Of Your Life
linkedin
October 31, 2016
Are you facing a crossroads in your life? Are you uncertain about the next step you need to take to move toward the life you envision?

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Tags: Leadership

5 Books
Success From Anywhere: Create Your Own Future of Work from the Inside Out
Wiley
December 02, 2021
What would happen to your team, and your organization, if everyone knew how to change the game – and make success a daily occurrence?

Companies and individuals are looking for more freedom: personal freedom, creative freedom, and freedom to rethink what work really means. From dealing with COVID-19, facing diversity issues, battling burnout, zoom fatigue and more, organizations are stretched thin and must find a way to help their employees find balance and freedom in order to thrive in these unprecedented times. In Success From Anywhere: Create Your Own Future of Work from the Inside Out, bestselling author and veteran Salesforce executive Karen Mangia delivers an eyes-wide-open discussion on the future of work and what it means to find personal and professional success in the new workforce.

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Tags: Future of Work, Business Strategy, Health and Wellness

Listen UP!: How to Tune in to Customers & Turn Down the Noise
Wiley
October 25, 2020
There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition.

Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution.

Listen Up! features discussions about:
-How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service
-How to move from deep listening to data-based insights into customer behavior
-The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture
-How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market
-Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction

Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.

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Tags: Customer Experience, Customer Loyalty, Sales

Working From Home: Making the New Normal Work For You
Wiley
August 25, 2020
Master the delicate art of working from home with this comprehensive resource.

Working from Home: Making the New Normal Work for You provides readers with a detailed strategy on how to turn working from home into a powerful career choice. Author and Salesforce executive Karen Mangia teaches readers how to:

Build the future of work in any kind of space: ideas for your home office that fit anywhere
Create personalized time management routines designed specifically for remote productivity, impact, and balance—even while wearing your sweatpants
Deal with Zoom fatigue, burnout, and isolation, via untapped new strategies for connection and team-building, even when the team is remote
Discover how to deliver powerful virtual presentations and build career impact online, with expert communication strategies designed for an online world

Working from Home explains in detail how to turn even the smallest of living spaces into the ideal remote work environment. It comprehensively explores how you can make yourself vital to any organization without ever setting foot in an office building. Because success isn’t a location: you can move your career forward from anywhere, if you know how to do it. This book will show you how to embrace the new normal and make sure your career doesn’t miss a beat.

Full of concrete strategies and practical advice, Working from Home is a must-read for anyone who wants to know how to find that elusive work/life balance when working remote. With guidance on how to create a work-from-home culture designed for success, it’s a perfect choice for early-in-career professionals, sales leaders, team managers, and business executives looking for fresh ideas on the future of work.

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Tags: Business Strategy, Future of Work, Mental Health

Success With Less: Releasing Obligations & Discovering Joy
Marie St. Press
October 04, 2016
Success might be best defined as that elusive something that’s always out of reach. But what if having more started with doing less? Beyond just a minimalist approach to life, this book describes how to have less of the self-created labels and obligations that keep you from being who you were meant to be. “Less” is about choosing the things that really matter (and removing the obligations that don’t). What’s left over is a new definition of success – a success that’s within your grasp.

From a place of clarity, Karen provides the guidance that we all need to get through the crossroads we all face. For your career, your relationships, your health and your life: what you really need is less than what you imagine. And you won’t find what’s missing by striving, racing, acquiring and struggling. That’s because what you need is inside of you, right now. And this book will show you how to find it.

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Tags: Health and Wellness, Mental Health

Success With Less
Marie St. Press
October 04, 2016
Success might be best defined as that elusive something that’s always out of reach. But what if having more started with doing less? Beyond just a minimalist approach to life, this book describes how to have less of the self-created labels and obligations that keep you from being who you were meant to be. “Less” is about choosing the things that really matter (and removing the obligations that don’t). What’s left over is a new definition of success – a success that’s within your grasp.

For anyone who has ever believed it was her job to please others, to keep the peace, and to keep trying no matter what life offered, this book stops the noise.

From a place of clarity, Karen provides the guidance that we all need to get through the crossroads we all face. For your career, your relationships, your health and your life: what you really need is less than what you imagine. And you won’t find what’s missing by striving, racing, acquiring and struggling. That’s because what you need is inside of you, right now. And this book will show you how to find it.

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Tags: Innovation, Leadership, Management

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Karen Mangia