2021: Accessing Another Chance
LinkedIn
January 22, 2021
“Here. This is for you,” my aunt said, her tiny salt-and-pepper curls framing her silver-rimmed glasses. As soon as she had placed the box in my hands, my aunt turned to walk down the driveway. Strange that she would give me a gift as she was saying goodbye. “I want you to open it by yourself,” she said, pulling on the car door. She paused to smile at me. “You’ll know why.”
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Tags: Leadership, Health and Wellness
Great strides: 3 steps to pulling young people out of poverty
World Economic Forum
October 21, 2020
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Tags: Diversity and Inclusion, Mental Health, Social
Thrive Global By-Line & Blog Series
Thrive Global
October 01, 2020
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Tags: Culture, Health and Wellness, Mental Health
Top Five Trends Driving Customer Success Growth
linkedin
September 10, 2019
What does Customer Success mean to you? Why is Customer Success a growing profession? And how will Customer Success continue to evolve in the future?
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Tags: Customer Experience, Marketing
The Relationship Recipe
linkedin
March 14, 2017
Tammy described the Norman Rockwell holiday scene she had been envisioning for months as we strolled the downtown streets. Holiday lights twinkling above us. A brisk chill in the air as our conversation crystalized into visible puffs of icy fog. The kind of night that makes you long for miniature marshmallows floating in a warm mug of hot cocoa by the fire.
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Tags: Customer Experience, Leadership
A Free Guide For the Climb Of Your Life
linkedin
October 31, 2016
Are you facing a crossroads in your life? Are you uncertain about the next step you need to take to move toward the life you envision?
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Tags: Leadership
Success From Anywhere: Create Your Own Future of Work from the Inside Out
Wiley
December 02, 2021
What would happen to your team, and your organization, if everyone knew how to change the game – and make success a daily occurrence?
Companies and individuals are looking for more freedom: personal freedom, creative freedom, and freedom to rethink what work really means. From dealing with COVID-19, facing diversity issues, battling burnout, zoom fatigue and more, organizations are stretched thin and must find a way to help their employees find balance and freedom in order to thrive in these unprecedented times. In Success From Anywhere: Create Your Own Future of Work from the Inside Out, bestselling author and veteran Salesforce executive Karen Mangia delivers an eyes-wide-open discussion on the future of work and what it means to find personal and professional success in the new workforce.
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Tags: Future of Work, Business Strategy, Health and Wellness
Listen UP!: How to Tune in to Customers & Turn Down the Noise
Wiley
October 25, 2020
There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition.
Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution.
Listen Up! features discussions about:
-How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service
-How to move from deep listening to data-based insights into customer behavior
-The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture
-How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market
-Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction
Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
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Tags: Customer Experience, Customer Loyalty, Sales
Working From Home: Making the New Normal Work For You
Wiley
August 25, 2020
Master the delicate art of working from home with this comprehensive resource.
Working from Home: Making the New Normal Work for You provides readers with a detailed strategy on how to turn working from home into a powerful career choice. Author and Salesforce executive Karen Mangia teaches readers how to:
Build the future of work in any kind of space: ideas for your home office that fit anywhere
Create personalized time management routines designed specifically for remote productivity, impact, and balance—even while wearing your sweatpants
Deal with Zoom fatigue, burnout, and isolation, via untapped new strategies for connection and team-building, even when the team is remote
Discover how to deliver powerful virtual presentations and build career impact online, with expert communication strategies designed for an online world
Working from Home explains in detail how to turn even the smallest of living spaces into the ideal remote work environment. It comprehensively explores how you can make yourself vital to any organization without ever setting foot in an office building. Because success isn’t a location: you can move your career forward from anywhere, if you know how to do it. This book will show you how to embrace the new normal and make sure your career doesn’t miss a beat.
Full of concrete strategies and practical advice, Working from Home is a must-read for anyone who wants to know how to find that elusive work/life balance when working remote. With guidance on how to create a work-from-home culture designed for success, it’s a perfect choice for early-in-career professionals, sales leaders, team managers, and business executives looking for fresh ideas on the future of work.
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Tags: Business Strategy, Future of Work, Mental Health
Success With Less: Releasing Obligations & Discovering Joy
Marie St. Press
October 04, 2016
Success might be best defined as that elusive something that’s always out of reach. But what if having more started with doing less? Beyond just a minimalist approach to life, this book describes how to have less of the self-created labels and obligations that keep you from being who you were meant to be. “Less” is about choosing the things that really matter (and removing the obligations that don’t). What’s left over is a new definition of success – a success that’s within your grasp.
From a place of clarity, Karen provides the guidance that we all need to get through the crossroads we all face. For your career, your relationships, your health and your life: what you really need is less than what you imagine. And you won’t find what’s missing by striving, racing, acquiring and struggling. That’s because what you need is inside of you, right now. And this book will show you how to find it.
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Tags: Health and Wellness, Mental Health
Success With Less
Marie St. Press
October 04, 2016
Success might be best defined as that elusive something that’s always out of reach. But what if having more started with doing less? Beyond just a minimalist approach to life, this book describes how to have less of the self-created labels and obligations that keep you from being who you were meant to be. “Less” is about choosing the things that really matter (and removing the obligations that don’t). What’s left over is a new definition of success – a success that’s within your grasp.
For anyone who has ever believed it was her job to please others, to keep the peace, and to keep trying no matter what life offered, this book stops the noise.
From a place of clarity, Karen provides the guidance that we all need to get through the crossroads we all face. For your career, your relationships, your health and your life: what you really need is less than what you imagine. And you won’t find what’s missing by striving, racing, acquiring and struggling. That’s because what you need is inside of you, right now. And this book will show you how to find it.
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Tags: Innovation, Leadership, Management
Success From Anywhere Podcast
TGC Worldwide
June 01, 2022
Work, workforce, and workplace norms are shaped as much by popularized portrayals as by our lived experiences. From sensational headlines like “The Great Resignation” to successful series like “The Office” and “Silicon Valley” to skits and stories shared on our social media feeds, what we see shapes what we believe.
Let’s go behind the scenes to discover what’s new, now and next in the world of work. And we’ll challenge the traditions of what it means to live well and to work well.
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Tags: Future of Work, Health and Wellness, Innovation
