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Carlos Casanova

Principal Analyst at Forrester Research

Providence, United States

As a Principal Analyst, I serve professionals who are responsible for the success of their firm’s operations strategy with the goal of achieving modern, resilient operations that delivers strong employee and customer experiences.

Conduct innovative research and deliver advice through written reports, consulting, client inquiries, and speeches. Areas of research include AIOps; digital experience monitoring (DEM); application performance monitoring/management (APM) and infrastructure monitoring; logging, event alert, and incident management; cloud monitoring and observability (including OpenTelemetry and related); infrastructure management and CMDB; and optional experience in mainframe modernization and integration.

In addition, I research concepts, frameworks, and best practices on how to monitor and optimize existing operations programs and digital experiences. This is based on a knowledge of core operational practices and desire to research modern approaches to availability that can serve innovative enterprises at scale and revitalize the reputation and use of IT services. I will evaluate the business implications, technology developments, collaboration, and market dynamics and the impact all of these have on the people involved. Findings from this research is delivered in research reports, webinars, workbooks, and presentations.

Carlos Casanova Points
Academic 0
Author 20
Influencer 39
Speaker 0
Entrepreneur 0
Total 59

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Enterprise
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: 1,001-5,000
Company Founded Date: 1983

Areas of Expertise

AI 30.30
Cloud 30.93
Management 31.02
IT Operations 31.13

Industry Experience

Publications

1 Analyst Report
The Process-Centric AIOps Landscape, Q1 2023
Forrester
February 22, 2023
You can use process-centric artificial intelligence for IT operations (AIOps) tools to drive operational awareness improvements for increased resiliency, generate AI-enriched actionable information, and enhance human judgement and decisions. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology leaders should use this report to understand the value they can expect from a process-centric AIOps vendor, learn how vendors differ, and select one based on size and market focus.

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Tags: AI, Cloud, Management

10 Article/Blogs
Can Synthetic Data Help Deliver On The Promise Of AIOps?
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May 09, 2023
Tools leveraging ML models in dynamic environments must be continuously fed new data in order to adapt to changing conditions and goals. They need to learn as much as possible about their new environments before being fully able and safe to provide service and ultimately deliver value. Synthetic dat

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Tags: AI, Cloud, Management

Companies Have Agnosia About Experiences
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March 23, 2023
We found that agnosia quite nicely describes what is happening with companies’ efforts around experience. Their inability to identify you as the same individual after having repeatedly interacted with them as a customer and user and employee over a period of time, might cause you to question your

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Tags: AI, Cloud, Management

HPE Ramps Up Hybrid Cloud Management With OpsRamp Acquisition
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March 20, 2023
On Monday, Hewlett Packard Enterprise (HPE) announced its intention to acquire OpsRamp, which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform. OpsRamp’s 30

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Tags: AI, Cloud, Management

Introducing The Forrester Asset Taxonomy
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March 03, 2023
The definition of “asset” has broadened well beyond traditional financial boundaries in the earliest days of IT asset management. Technology stakeholders are often confused over what constitutes an asset, and the technologies to enable enterprise asset management frequently add to this confusion

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Tags: AI, Cloud, Management

The Landscape Of AIOps Is Changing
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March 02, 2023
Understanding which vendor supports your perspective is your first step toward a successful AIOps implementation, and this Landscape report provides you with a starting point.

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Tags: AI, Cloud, Management

Announcing The Forrester Wave: Artificial Intelligence For IT Operations (AIOps), Q4 2022
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December 19, 2022
The Forrester Wave: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

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Tags: AI, Management, IT Operations

Can You See Me Now? New Observability Reports!
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November 07, 2022
Secure systems deliberately hide details and access points to fly under the radar. Poorly designed systems and poor tooling and instrumentation unknowingly expose sensitive details or hide vital operating telemetry. Be deliberate in your observability design and tooling.

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Tags: AI, Cloud, Management

Misguided Fear Of AI And Automation: A Classic Horror Story
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October 25, 2022
Classic horror movie quirks closely resemble what we’re seeing in firms looking to innovate and differentiate yet are running from rather than toward AI and advanced automation.

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Tags: AI, Cloud, Management

You Say Tum-AY-Toe, I Say Tum-AH-Toe — What’s Your AIOps Perspective?
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September 12, 2022
We all see and experience things through the lens of prior travels and encounters. This is no different from the path you choose to move forward with your AIOps implementations. An outcome of our Now Tech: Artificial Intelligence For IT Operations, Q2 2022 report was confirmation that more vendors h

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Tags: AI, Cloud, Management

2022 AIOps Now Tech Data Overview Sheds Light On Current Capabilities
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August 04, 2022
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data ove

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Tags: AI, Cloud, Management

1 Media Interview
S1:E18 - Forrester's Carlos Cassanova: How AIOps Streamlines IT and Improves Business Outcomes
Spotify
May 11, 2023
Carlos Casanova In today’s episode, I'm speaking with Forrester analyst Carlos Casanova about AIOps: What it is, who's using it and how it's being deployed to help businesses run more efficiently and effectively by prioritizing IT services delivery.

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Tags: AI, Cloud

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