Thinkers360
Interested in getting your own thought leader profile? Get Started Today.

Carlos Casanova

Principal Analyst at Forrester Research

Providence, United States

As a Principal Analyst, I serve professionals who are responsible for the success of their firm’s operations strategy with the goal of achieving modern, resilient operations that delivers strong employee and customer experiences.

Conduct innovative research and deliver advice through written reports, consulting, client inquiries, and speeches. Areas of research include AIOps; digital experience monitoring (DEM); application performance monitoring/management (APM) and infrastructure monitoring; logging, event alert, and incident management; cloud monitoring and observability (including OpenTelemetry and related); infrastructure management and CMDB; and optional experience in mainframe modernization and integration.

In addition, I research concepts, frameworks, and best practices on how to monitor and optimize existing operations programs and digital experiences. This is based on a knowledge of core operational practices and desire to research modern approaches to availability that can serve innovative enterprises at scale and revitalize the reputation and use of IT services. I will evaluate the business implications, technology developments, collaboration, and market dynamics and the impact all of these have on the people involved. Findings from this research is delivered in research reports, webinars, workbooks, and presentations.

Carlos Casanova Points
Academic 0
Author 20
Influencer 39
Speaker 0
Entrepreneur 0
Total 59

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Enterprise
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: 1,001-5,000
Company Founded Date: 1983

Areas of Expertise

AI 30.30
Cloud 30.98
Management 31.02
IT Operations 31.17

Industry Experience

Publications

1 Analyst Report
The Process-Centric AIOps Landscape, Q1 2023
Forrester
February 22, 2023
You can use process-centric artificial intelligence for IT operations (AIOps) tools to drive operational awareness improvements for increased resiliency, generate AI-enriched actionable information, and enhance human judgement and decisions. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case differentiation. Technology leaders should use this report to understand the value they can expect from a process-centric AIOps vendor, learn how vendors differ, and select one based on size and market focus.

See publication

Tags: AI, Cloud, Management

10 Article/Blogs
Can Synthetic Data Help Deliver On The Promise Of AIOps?
Import from wordpress feed
May 09, 2023
Tools leveraging ML models in dynamic environments must be continuously fed new data in order to adapt to changing conditions and goals. They need to learn as much as possible about their new environments before being fully able and safe to provide service and ultimately deliver value. Synthetic dat

See publication

Tags: AI, Cloud, Management

Companies Have Agnosia About Experiences
Import from wordpress feed
March 23, 2023
We found that agnosia quite nicely describes what is happening with companies’ efforts around experience. Their inability to identify you as the same individual after having repeatedly interacted with them as a customer and user and employee over a period of time, might cause you to question your

See publication

Tags: AI, Cloud, Management

HPE Ramps Up Hybrid Cloud Management With OpsRamp Acquisition
Import from wordpress feed
March 20, 2023
On Monday, Hewlett Packard Enterprise (HPE) announced its intention to acquire OpsRamp, which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform. OpsRamp’s 30

See publication

Tags: AI, Cloud, Management

Introducing The Forrester Asset Taxonomy
Import from wordpress feed
March 03, 2023
The definition of “asset” has broadened well beyond traditional financial boundaries in the earliest days of IT asset management. Technology stakeholders are often confused over what constitutes an asset, and the technologies to enable enterprise asset management frequently add to this confusion

See publication

Tags: AI, Cloud, Management

The Landscape Of AIOps Is Changing
Import from wordpress feed
March 02, 2023
Understanding which vendor supports your perspective is your first step toward a successful AIOps implementation, and this Landscape report provides you with a starting point.

See publication

Tags: AI, Cloud, Management

Announcing The Forrester Wave: Artificial Intelligence For IT Operations (AIOps), Q4 2022
Import from wordpress feed
December 19, 2022
The Forrester Wave: Artificial Intelligence For IT Operations, Q4 2022 evaluated 11 vendors on 35 different capabilities. Read the report to see the vendor that came out on top with the highest-ranked capabilities for the broadest set of organizations.

See publication

Tags: AI, Management, IT Operations

Can You See Me Now? New Observability Reports!
Import from wordpress feed
November 07, 2022
Secure systems deliberately hide details and access points to fly under the radar. Poorly designed systems and poor tooling and instrumentation unknowingly expose sensitive details or hide vital operating telemetry. Be deliberate in your observability design and tooling.

See publication

Tags: AI, Cloud, Management

Misguided Fear Of AI And Automation: A Classic Horror Story
Import from wordpress feed
October 25, 2022
Classic horror movie quirks closely resemble what we’re seeing in firms looking to innovate and differentiate yet are running from rather than toward AI and advanced automation.

See publication

Tags: AI, Cloud, Management

You Say Tum-AY-Toe, I Say Tum-AH-Toe — What’s Your AIOps Perspective?
Import from wordpress feed
September 12, 2022
We all see and experience things through the lens of prior travels and encounters. This is no different from the path you choose to move forward with your AIOps implementations. An outcome of our Now Tech: Artificial Intelligence For IT Operations, Q2 2022 report was confirmation that more vendors h

See publication

Tags: AI, Cloud, Management

2022 AIOps Now Tech Data Overview Sheds Light On Current Capabilities
Import from wordpress feed
August 04, 2022
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data ove

See publication

Tags: AI, Cloud, Management

1 Media Interview
S1:E18 - Forrester's Carlos Cassanova: How AIOps Streamlines IT and Improves Business Outcomes
Spotify
May 11, 2023
Carlos Casanova In today’s episode, I'm speaking with Forrester analyst Carlos Casanova about AIOps: What it is, who's using it and how it's being deployed to help businesses run more efficiently and effectively by prioritizing IT services delivery.

See publication

Tags: AI, Cloud

Thinkers360 Credentials

2 Badges

Blog

Opportunities

Contact Carlos Casanova

Book a Meeting

Media Kit

Share Profile

Contact Info

  Profile

Carlos Casanova


Latest Activity