Doug Rabold is a committed Customer Experience and IT Service Management Leader who has led high performing teams of up to 350 resources and managed a portfolio of contracts totaling over $60 million
in the last fourteen years.
A lifelong learner, Doug attended the University of Illinois, holds numerous certifications and is a
Certified Instructor. He has over ten years of experience in public speaking, is a serial podcast guest, and
a contributing author to several industry publications. Doug is currently serving as Chairman of the HDI
National Board of Directors and sits on the Strategic Advisory Council for ITAM Forum.
Doug was named the AOTMP IT Management Professional of the Year in 2021, was a finalist for the HDI
Best Service and Support Manager in 2021 and was selected as People’s Choice Winner for 2018 HDI
Manager of the Year. He was named an HDI Top 25 Thought Leader for IT Service Management and
Customer Experience in 2022 and 2023. Most recently Doug was selected as Customer Experience
Magazine Top 25 CXMStar Influencer in 2023 and a Top 50 CX Influencer for 2023 by CX Network.
Doug is an acknowledged expert at customer experience and employee engagement. Despite being a
self-professed "process guy", he is a committed servant leader and is most proud of his ability to grow
and develop talent at the individual and the team levels to deliver exceptional service and support.
Available For: Advising, Consulting, Influencing, Speaking
Travels From: San Antonio
Speaking Topics: Customer Experience, Employee Experience, Leadership
