5 Traits of Situational Leadership from the Horse's Mouth
Thrive Global
November 06, 2019
For organizations to excel in this dynamic age of disruptive technologies and shifting workplace attitudes, the maturity of sound leadership takes some Horse Quotient and "horse sense".
See publication
Tags: Culture, Entrepreneurship, Leadership
Prioritizing Disruption for the 2025 Millennial Banking Revolution
Banking Frontiers
January 15, 2019
Whether you call them “entitled” or “skeptical”, when the world is going to be filled with Millennials, what would essentially matter is their attitude towards technology disruptions. What was untapped potential as a marketing opportunity would now drive the change they wish to see in the world. Disruptions are going to be shaped by all things Millennial. Banking is at the highest risk of disruption. We need to brace ourselves for a first-of-its-kind Millennial Banking Revolution!
See publication
Tags: Customer Experience, FinTech, Open Innovation
Sustainable Brands Must Build True Content Power
CMO Asia: Sustainable Brands Book 3rd Edition
September 01, 2018
Why sustainable brands need to build true content power in today's post-truth digital era.
See publication
Tags: Customer Experience, Management, Marketing
Why Sustainable Brands Must Build True Content Power
Joe Escobedo
May 21, 2018
This blog speaks about the 3 A Model for Content Score Evaluation and how brand sustainability is built around it.
See publication
Tags: Customer Experience, Management, Marketing
Celebrating the Millennial Banking Takeover
Finextra
January 01, 2018
The stereotypes that people have about Millennials couldn’t be more wrong today than ever before! With Millennials ready to take over the Banking space, the question is: Are the banks ready? We need to celebrate this Millennial Banking Wave, now more than ever!
See publication
Tags: Customer Experience, Digital Disruption, FinTech
Meaningful conversations with chatbots?
Tech in Asia
April 07, 2017
As companies are taking to the bot era, have they fully understood if today's bots are making or breaking conversations? Can they stitch a meaningful conversational thread in an age of digital interactions?
See publication
Tags: Customer Experience, Emerging Technology, Predictive Analytics
Insuring your Connected Experiences with DXM
Aspire Systems
July 01, 2016
For a Digital Insurer, their connected experience is only as strong as their weakest link. I've introduced a PVC model of Potential, Value and Convenience through which Digital Insurers can build and personalize a robust DXM solution targeted to high-low value segments.
See publication
Tags: Customer Experience, Digital Transformation, InsurTech
Amazon: How The World’s Largest Digital Retailer Is Harmonizing Physical Retail
Infosys Limited
January 02, 2020
Amazon dominates online retail; but this only represents about 10% of the total retail market. To capture the rest, the company is starting to move into physical retail. How can Amazon’s harmonization of digital and physical retail shape up to help conquer this new territory?
See publication
Tags: Business Strategy, Customer Experience, Retail
Walmart: How the World's Largest Physical Retailer is Harmonizing Digital Retai
Infosys Limited
December 02, 2019
The world's largest physical retailer towers over the retail landscape but faces tough competition from the emerging dominance of e-commerce. How is Walmart harmonizing digital retail amid this changing landscape? There's a lot at stake for Walmart to embrace its digital counterpart.
See publication
Tags: Business Strategy, Customer Experience, Retail
Four Steps to Build a Cognitive Supply Chain
Infosys Limited
August 02, 2019
Consumer packaged goods supply chains are being stretched to breaking point in a fast-moving market. Creating a Live Enterprise based on artificial intelligence and automation could be a solution. The key lies in automating data analysis and decision-making.
See publication
Tags: AI, Supply Chain, Predictive Analytics
6 Online Innovations for Physical Store Adoption
Infosys Limited
July 02, 2019
Online shopping has rapidly grabbed the attention and wallets of consumers. To survive, physical stores are experimenting with new designs and propositions to compete with digital retail. But what if physical retailers could replicate the best of the digital experience in store?
See publication
Tags: Innovation, Mobility, Retail
Resurrecting the Physical Store Through Harmonized Retail
Infosys Limited
June 03, 2019
Today’s customers are omnichannel omnivores, adapting to any retail location, whether physical or digital. An obsession with one over the other is a customer’s choice, not a retailer’s prerogative. We believe physical stores that are harmonized with the strategy of their digital counterparts can capture new revenue. But how can physical stores better complement digital retail?
See publication
Tags: Customer Experience, Management, Retail
Banking as a Platform: A New-Age Transformation
Infosys Limited
May 03, 2019
The financial services market operates under tighter regulatory frameworks than ever before, and unique regulations call for equally unique disruptions. In the age of Amazon Prime, how can a bank rebuild balance sheets while offering value and convenience to new age customers? Incumbent banks need to reconstruct their ecosystems through a platform-based model, aggregating as a service delivery center to integrate seamlessly into the customer’s lifestyle and deliver trusted services with a positive experience.
See publication
Tags: Customer Experience, FinTech, Open Innovation
Digital transformation and the Olympics Technology Squad
Aspire Systems
August 01, 2016
As the Rio 2016 Olympics kicked off for the first time in South America, digital technologies were also breaking new records in their quest to make it to the Olympic squad. I've explored two aspects in this whitepaper:
* How can Digital Transformation turn the Games into a more connected global experience?
* How would every stakeholder be empowered to achieve a state of Digital Alchemy-synthesizing the best of technologies for digital excellence?
See publication
Tags: Digital Transformation, Emerging Technology, Innovation
Digital Discovery Journey to Digital Alchemy
Aspire Systems
April 04, 2016
Are you a Digital Alchemist? It’s in the journey of Digital Discovery, one step at a time that gives rise to a state of Digital Alchemy- one that is nurtured through an optimal enthalpy of technological excellence for business growth and individualized customer experience.
See publication
Tags: Customer Experience, Digital Disruption, Digital Transformation
Next-Gen Digital Architectures: Growing Bigger and Smaller with Microservices
Aspire Systems
April 01, 2016
Applications are gaining autonomy with the three building blocks: Containers, APIs and Flexible Cloud
Infrastructure. I've explored the transformation of digital architectures in context of the dynamic business needs that are to be addressed:
• How do we build modern software
architectural frameworks for improved agility?
• How do we operate and scale services for
global customer reach sans local deployment?
• How would greater resource utilization be
brought about for reduced costs?
See publication
Tags: Agile, Cloud, Open Innovation