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Carmen O'Toole

Seattle , United States

I believe in designing AI for the willing suspension of disbelief and combating intentional misuse.

I have +10 years of international Project/Program Management experience. I am drawn to the brilliance of creative minds, when focused they can transform paradigms.

After +100 certificates I can confidently say I can learn anything with an internet connection and curiosity. Science and the complexity of human interaction interest me.

I have a BA in Anthropology, and founded an international education Startup. My background in Anthropology has set the tone for how I look at the social impact of User Experience Design on Artificial Intelligence. My experience as a business owner gives me insight into the importance of creating essential content.

I have dual citizenship with both Brazil and the United States. It mostly comes in handy on vacations.

INTP-A if you go in for that sort of thing.

Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Seattle, WA

Carmen O'Toole Points
Academic 0
Author 10
Influencer 0
Speaker 0
Entrepreneur 0
Total 10

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Areas of Expertise

Agile
AI 30.13
Analytics
Big Data
Cloud
Culture 30.02
Customer Experience 30.07
Design Thinking 30.20
Digital Disruption
EdTech
Emerging Technology 30.09
Future of Work
Innovation 30.07
IoT
Leadership 30.02
Lean Startup
Management
Marketing 30.01
Open Innovation 30.09
Social
Startups
Sustainability

Industry Experience

Publications

10 Article/Blogs
My Personal Renaissance
linkedin
December 10, 2018
Preface: This article is different from my typical technology evangelism and ideas about AI. I'm job hunting and realized my resume is part of my story, but it misses some of the best parts. This article is simply about me.

See publication

Tags: AI, Innovation

A Framework for Culturally Empathetic AI
NYC Design
September 16, 2018
Since most AI today is build to complete a task, or make our work easier, in order to understand what people need we must first understand where each cultures values lay.

See publication

Tags: AI, Culture, Leadership

The problem with perfection in Virtual Assistants
Data Driven Investor
September 12, 2018
As virtual assistants become more personalized, smarter, and more engaging what we expect from them changes. People are not just looking for a tool, we are also looking for a companion. An Alfred to our Batman.

See publication

Tags: AI, Customer Experience, Design Thinking

Prosody of Emotions in Virtual Assistants
NYC Design
August 05, 2018
We all know that virtual assistants are just a series of code, but people naturally look for connection and outlets for their willing suspension of disbelief.

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Tags: AI, Customer Experience, Design Thinking

Prosody of Emotions in Virtual Assistants.
linkedin
August 05, 2018
A couple weeks ago after listening to more horrible news on NPR I told Alexa “hey Alexa, I’m sad”… for her to reply back a somewhat consolatory but useless one-liner in that chipper yet deadpan voice she does so well, making almost it feel like sarcasm (which I appreciate). It didn’t so much irritate me as bring back memories.

See publication

Tags: AI, Innovation, Marketing

Designing AI for the Willing Suspension of Disbelief
NYC Design
July 17, 2018
People are so delightfully complicated. They will burn their own city to the ground because their favorite sports team won. They will take a beautiful new AI chatbot and make it a Nazi on Twitter (Tay) just for the joy of watching things fail. We have to actively design for intentional misuse because of our curiosity and sometimes our love of schadenfreude. People are constantly looking for amusement and stimulation, but we also want connection.

See publication

Tags: AI, Customer Experience, Design Thinking

Giving AI a face to trust and forgive
Data Driven Investor
July 17, 2018
AI has an issue with inspiring trust. Many people are unnerved by the constant listening of Alexa, or the almost human voice of Google Assistant. When I tell people about designing AI the universal response I get is “its so creepy”, and they aren’t wrong.

See publication

Tags: AI, Customer Experience, Design Thinking

Giving AI a face to trust and forgive
Data Driven Investor
July 17, 2018
AI has an issue with inspiring trust. Many people are unnerved by the constant listening of Alexa, or the almost human voice of Google Assistant. When I tell people about designing AI the universal response I get is “its so creepy”, and they aren’t wrong.

See publication

Tags: AI, Customer Experience, Design Thinking

Giving AI a face to trust and forgive
linkedin
July 13, 2018
AI has an issue with inspiring trust. Many people are unnerved by the constant listening of Alexa, or the almost human voice of Google Assistant. When I tell people about designing AI the universal response I get is “its so creepy”, and they aren’t wrong. Very few chatbots could pass themselves off as a human, even the best ones sit firmly in the Uncanny Valley, and false expectations of the technology end up creating frustrating let downs. So how do we both make people trust the AI they are already speaking to and mitigate eventual disappointments? I would like to suggest adorable non human avatars.

See publication

Tags: AI, Emerging Technology, Open Innovation

Designing AI for the willing suspension of disbelief
linkedin
July 06, 2018
Today I had an interesting conversation which got me thinking…
People are so delightfully complicated. They will burn their own city to the ground because their favorite sports team won. They will take a beautiful new AI chatbot and make it a Natzi on Twitter (Tay) just for the joy of watching things fail. We have to actively design for intentional misuse because of our curiosity and sometimes our love of schadenfreude. People are constantly looking for amusement and stimulation, but we also want connection.

See publication

Tags: AI, Emerging Technology

Blog

Opportunities

1 Business Consulting
AI Cultural Advisor / PM

Location: Am local to Seattle, willing t    Fees: Depending project, and travel

Service Type: Service Offered

Advising companies on the impact of AI on their users as well as improving accessibility and cultural understanding. AI is manmade, so if we are not very careful can have the same prejudices as the people who built them.

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