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Michalis Michael

CEO at DMR

London, United Kingdom

Michalis is a thought leader on unstructured data analytics, CX Measurement, social intelligence, and online communities.

He has won multiple prestigious awards, published numerous eBooks and articles, and frequently presented at various industry events.

A graduate of T.U. Berlin in Aerospace Engineering, Michalis received his business training through courses at Harvard Business School and London Business School and has been in marketing research consulting since 1991. He lives with his family in London but his work took them from Cyprus to Hungary, Poland and USA before they moved to the UK in 2010.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: London UK
Speaking Topics: Customer Experience Management, Unstructured Data Analytics, Social Intelligence

Michalis Michael Points
Academic 0
Author 4
Influencer 55
Speaker 0
Entrepreneur 40
Total 99

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Theatre: Global
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed
Media Experience: 20 years
Last Media Interview: 10/01/2021

Areas of Expertise

AI 30.28
Analytics 30.99
Big Data 30.09
Business Strategy 30.74
Customer Experience 30.37
Customer Loyalty
Digital Disruption
Digital Transformation
Emerging Technology
Entrepreneurship 31.35
Innovation
Lean Startup 34.29
Marketing 30.02
Predictive Analytics 30.26

Industry Experience

Automotive
Consumer Products
Financial Services & Banking
Healthcare
Insurance
Media
Pharmaceuticals
Retail
Telecommunications

Publications

4 Article/Blogs
Don’t Get Left Behind: How Unstructured Data Can Give You a Competitive Edge
medium
March 10, 2023
According to recent estimates, unstructured data (UD) makes up more than 90% of all data ever recorded in human history.This is at least nine times more than the amount of data currently used by organizations that only focus on structured data. It would be foolish to ignore it.

See publication

Tags: AI, Analytics, Big Data

The difference between insights, actionable information and intelligent data
Information Age
November 16, 2021
By drawing lines of distinction that separate the relative merits of intelligent data and actionable information – while recognising that both are still valuable in their own rights – it’s possible to gain a greater respect for the value and necessity of insight in a contemporary business environment.

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Tags: Analytics, AI, Big Data

Is the Net Promoter Score ripe for replacement?
Information Age
September 17, 2021
How can businesses measure the success of their marketing efforts? How does their current and future performance benchmark against competitors? How can they work out, for example, the levels of satisfaction and loyalty felt by their customers? The rise of social media during the last decade has simultaneously made these questions easier and in many ways more difficult to answer.

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Tags: Analytics, Big Data, Customer Experience

What is your Social Presence Score (SPS)?
DMR
July 09, 2021
The SPS can have a value between 0 and 1; it is calculated, for a certain period of time, as one aggregated metric for multiple brand posts; it can be offered as a single score from all source types, or for individual ones such as Twitter, Facebook, Instagram, YouTube or Tik Tok

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Tags: Analytics, Big Data, Marketing

2 Founders
What is CX management and how do businesses benefit from it?
Global Banking & Finance Review
January 28, 2022
To many businesses, the phrase ‘CX measurement’ (customer experience measurement) will bring to mind a thoroughly outdated image of half-hearted customer surveys whose value is reliant on the hope that customers will answer honestly – or, at least, that they will answer at all.
With a tech-driven approach, customer surveys are being enhanced by sophisticated AI processes capable of identifying pertinent intelligence from a vast array of unstructured data sources, ranging from Twitter, YouTube and Instagram photos (external data) to, emails, chat messages and call centre transcripts (internal data).

See publication

Tags: AI, Customer Experience, Predictive Analytics

Entrepreneur Spotlight: Michalis Michael, CEO, DMR
York.ie
October 14, 2021
Interview of MM by York.IE about DMR its past, present and future.

See publication

Tags: Analytics, Lean Startup, Entrepreneurship, Business Strategy

Thinkers360 Credentials

3 Badges

Blog

Opportunities

1 Service
Annual Subscription to Social Media Listening & Analytics SaaS

Location: Virtual    Fees: 7800

Service Type: Service Offered

listening247 is a social intelligence and text analytics SaaS that can be a one-stop-shop for customer experience measurement and unstructured data analytics of any text source and in any language.

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