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Abid Mustafa

London, United Kingdom

With over 25 years of experience in the IT and Telecommunications industry, my expertise spans Digital Strategy, Digital Transformation, AI and Robotics, Executive PMOs and Programme Management, Customer Ops, CX, and IT Strategy.

I've led digital transformation initiatives that have:

- Achieved CAGR of 30% in operational expenditure savings across B2B customer operations.

- Freed up 1.2 million man-hours by delivering innovative RPA solutions across customer operations, consisting of 150+ robots producing 8 million autonomous transactions.

- Achieved NPS of 29 percentage points by revamping customer operations end-to-end.

I’ve authored: "A Quick Guide to a Successful Robotic Process Automation (RPA) Strategy", "In the Age of Turbulence: How to make Executive PMOs Successful" and my latest book on "PMO Delivery in the Digital Age".

Abid Mustafa Points
Academic 0
Author 180
Influencer 0
Speaker 0
Entrepreneur 0
Total 180

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Areas of Expertise

AI
Digital Transformation 31.55
Project Management 47.87
RPA 45.97

Industry Experience

Telecommunications

Publications

3 Books
A Quick Guide To A Successful Robotic Process Automation Strategy
Self-published
March 22, 2023
A comprehensive guide that gives business leaders an understanding of the essentials of a proven and successful RPA strategy.


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Tags: Digital Transformation, RPA

PMO Delivery in the Digital Age: A Guide for Telecom Professionals
Self-published
December 28, 2022
In the past decade, telcos have faced a myriad of challenges that have eroded value and compelled many operators to rethink what they should do. These challenges include an increase in the use of smartphones, growth of over-the-top (OTT) players, massive digital disruption and enormous changes in customer preferences influenced by online brands such as Netflix, Airbnb, Uber, Expedia, and a variety of social media platforms and tools.

Subsequently, the vast majority of operators feel they have to undergo digital transformation in order to survive and offer value to their customers.
This means that PMO’s are once again the fulcrum to ensure digital transformation initiatives succeed in helping telcos deliver the intended benefits to their customer base.

This book would appeal to both executives and PMO practitioners who seek to better understand the delivery of flagship digital transformation initiatives in the challenging environment faced by telcos.
While no prerequisite knowledge is required to understand key precepts from the book, readers with an acute awareness of delivery challenges in the digital age will benefit most from the content.

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Tags: Digital Transformation, Project Management

In The Age Of Turbulence: How To Make Executive PMOs Successful: Essential Reading For Practitioners
Self-published
June 23, 2013
This book is about how the Executive Programme Management Office (EPMO) can deliver rapidly changing business strategies in the age of turbulence and chaos. It is an invaluable companion for project management professionals who are either engaged with the EPMO or are looking to establish one from scratch. The book offers practical advice on how to set up an EPMO. This includes: vision, mission, objectives, identity, road map, service portfolio, project methodology, automation, training and certification, PMO politics and much more…

Note: the book will also appeal to CXOs, executives, senior managers and others who have keen interest in executing strategy.

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Tags: Project Management

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Abid Mustafa