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Abid Mustafa

Chief Business Officer at Autosphere

London, United Kingdom

With over 25 years of experience in the IT and Telecommunications industry, my expertise spans Digital Strategy, Digital Transformation, AI and Robotics, Executive PMOs and Programme Management, Customer Ops, CX, and IT Strategy.

I've led digital transformation initiatives that have:

- Achieved CAGR of 30% in operational expenditure savings across B2B customer operations.

- Freed up 1.2 million man-hours by delivering innovative RPA solutions across customer operations, consisting of 150+ robots producing 8 million autonomous transactions.

- Achieved NPS of 29 percentage points by revamping customer operations end-to-end.

I’ve authored: "A Quick Guide to a Successful Robotic Process Automation (RPA) Strategy", "In the Age of Turbulence: How to make Executive PMOs Successful" and my latest book on "PMO Delivery in the Digital Age".

Available For: Advising, Consulting, Speaking
Travels From: Riyadh

Speaking Fee $200 (In-Person), $50 (Virtual)

Abid Mustafa Points
Academic 0
Author 100
Influencer 32
Speaker 6
Entrepreneur 30
Total 168

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: 51-250
Company Founded Date: Undisclosed

Areas of Expertise

5G
AI
Analytics
Business Strategy 31.97
Change Management
Coaching
Customer Experience
Digital Disruption
Digital Transformation 30.26
FinTech
Generative AI
IT Leadership
IT Operations
IT Strategy
Leadership
Predictive Analytics
Product Management
Project Management 38.27
RPA 46.50
Startups
Sustainability
Telecom 59.35

Industry Experience

Oil & Gas
Professional Services
Real Estate
Telecommunications

Publications

13 Article/Blogs
China’s Belt and Road Initiative: Challenges for PMOs
PM World Journal
December 01, 2019
This article explores China's Belt and Road Initiative, a massive infrastructure project aimed at linking China to Europe, Africa, and other parts of Asia through a network of railways, ports, and highways. Learn about the challenges of managing such a complex project and the implications for project managers working on international projects.

See publication

Tags: Project Management

Using Robotic Process Automation to Induce Operational Innovation
Ui Path
September 18, 2019
Discover how RPA can save time for staff to try new ideas in fixing recurring problems, and set the right environment to stimulate operational innovation.

See publication

Tags: RPA, Innovation

How to Break Down Organizational Silos to Speed Up RPA Implementation | UiPath
Ui Path
February 13, 2019
With any new technology, it takes time for business benefits to accrue. Robotic Process Automation (RPA) is no exception. However, RPA has the potential to deliver business benefits more quickly than many other technologies.

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Tags: RPA

Why RPA Still Confounds Business Users
Straight Talk
August 31, 2018
This is the first in a series of five articles on adopting RPA in the enterprise.

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Tags: RPA

RPA is Not a Panacea for the Ills of System Automation
Straight Talk
August 31, 2018
This is the second in a series of five articles on adopting RPA in the enterprise. I discuss how the maturity of RPA technology has emancipated business users and made them less reliant on IT, but it does not mean business users should adopt a free hand.


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Tags: RPA

Target Setting in an RPA Environment
Straight Talk
August 31, 2018
This is the third in a series of five articles on adopting RPA in the enterprise. I discuss the exponential growth of RPA deployments and the importance of setting targets tailored to each stage of RPA expansion.

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Tags: RPA

Accelerating RPA Growth
Straight Talk
August 31, 2018
This is the fourth in a series of five articles on adopting RPA in the enterprise. I explore how adopting a more flexible approach to RPA implementation, such as dual mode operation or dev-ops, can break down organizational siloes and create permanent channels of communication and collaboration between all stakeholders. This results in faster deployments, fewer errors and delays, and a boost to productivity.

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Tags: RPA

Exploiting RPA to Cultivate Operational Innovation
Straight Talk
August 31, 2018
This is the last in a series of five articles on adopting RPA in the enterprise. Discover how RPA can help you go beyond reducing costs and increasing accuracy to fostering a culture of innovation in operational departments. I explore how giving people more time to think, try new ideas, and learn from their experiences can lead to greater operational efficiency.

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Tags: RPA, Innovation

Managing Stakeholders: Going Beyond Conventional Wisdom
ProjectSmart
October 27, 2013
There is no doubt that managing the expectations of stakeholders throughout the project life cycle is critical to the success of the project. Successive project surveys consistently highlight the importance of stakeholder management integral to project success. Furthermore, there is a plethora of literature on how to identify and engage stakeholders during the course of the project work, and how to effectively manage stakeholders to influence project outcomes.

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Tags: Project Management

Belbin and Successful Project Teams
ProjectSmart
December 08, 2012
Creating successful project teams is a daunting task for any project leader, especially when they are pressed to deliver results within aggressive timescales and tight budgetary constraints. Overcoming challenges such as getting the right blend of youth and experience, skills and competencies, academic qualification and professional certifications does not necessarily lead to the establishment of successful project teams.

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Tags: Project Management

Management Consultants And PMO Failures
PM Times
January 25, 2012
Management consultants are often brought in to help organizations establish PMOs for better project outcomes. However, despite their expertise, PMO failures are still common. This article discusses the reasons why PMOs fail and the attribution of this failure to the role played by management consultants in setting up PMOs.

I also explore how management consultants and PMO leaders can work together to ensure the success of the PMO and deliver the desired benefits to the organization.


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Tags: Project Management

A Cornered CIO’s Strategy: Protracted Border Wars With The Business
BA Times
December 20, 2011
The role of a CIO in a company is critical for ensuring successful digital transformation. However, when there are conflicts between Business and IT, the CIO may feel cornered and resort to a defensive strategy, resulting in protracted border wars that can hinder progress.

This article delves into the challenges faced by CIOs in such situations and provides strategies for successfully navigating these conflicts. Learn how to avoid the pitfalls of defensive behavior and instead build a collaborative relationship with the business.

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Tags: Project Management

What Constitutes A Good Project Management Office Road Map?
PM Times
June 15, 2011
After successfully creating the PMO's identity, attention turns to defining the project methodology, certifying staff, and evaluating automation tools. Occasionally, efforts are invested in charting the evolution of processes based on the standard PMO maturity model. The brave amongst the PMO cadres go further and delve into the political quagmire of establishing ground rules for project ownership. While all of these activities are commendable they do not—in their sum—constitute a PMO road map.

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Tags: Project Management

1 Board Membership
Autosphere
LinkedIn
October 04, 2022

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Tags: RPA

3 eBooks
PMO Delivery in the Digital Age: A Guide for Telecom Professionals
Self-published
December 28, 2022
In the past decade, telcos have faced a myriad of challenges that have eroded value and compelled many operators to rethink what they should do. These challenges include an increase in the use of smartphones, growth of over-the-top (OTT) players, massive digital disruption and enormous changes in customer preferences influenced by online brands such as Netflix, Airbnb, Uber, Expedia, and a variety of social media platforms and tools.

Subsequently, the vast majority of operators feel they have to undergo digital transformation in order to survive and offer value to their customers.
This means that PMO’s are once again the fulcrum to ensure digital transformation initiatives succeed in helping telcos deliver the intended benefits to their customer base.

This book would appeal to both executives and PMO practitioners who seek to better understand the delivery of flagship digital transformation initiatives in the challenging environment faced by telcos.
While no prerequisite knowledge is required to understand key precepts from the book, readers with an acute awareness of delivery challenges in the digital age will benefit most from the content.

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Tags: Digital Transformation, Project Management, Telecom

A Quick Guide To A Successful Robotic Process Automation Strategy
Self-published
March 22, 2022
A comprehensive guide that gives business leaders an understanding of the essentials of a proven and successful RPA strategy.


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Tags: Digital Transformation, RPA

In The Age Of Turbulence: How To Make Executive PMOs Successful: Essential Reading For Practitioners
Self-published
June 23, 2013
This book is about how the Executive Programme Management Office (EPMO) can deliver rapidly changing business strategies in the age of turbulence and chaos. It is an invaluable companion for project management professionals who are either engaged with the EPMO or are looking to establish one from scratch. The book offers practical advice on how to set up an EPMO. This includes: vision, mission, objectives, identity, road map, service portfolio, project methodology, automation, training and certification, PMO politics and much more…

Note: the book will also appeal to CXOs, executives, senior managers and others who have keen interest in executing strategy.

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Tags: Project Management

2 Media Interviews
The Robots Are Here: Benefits Of Robotic Process Automation (RPA) For Business
Information Security Buzz
February 22, 2023
Interview with Abid Mustafa, Chair of RPA Masters TIAC, on robotic process automation (RPA) and how companies can save time and money, improve efficiency and accuracy, and reduce human error.

• How robotic process automation can benefit businesses
• What does a successful implementation of RPA look like
• How does RPA differ from traditional automation methods
• How does RPA address challenges such as scalability and security the future of RPA evolving in the next 5 to 10 years
• How to select processes for automation within an organization
And more …

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Tags: RPA

PMO Delivery in the Digital Age
YouTube
January 16, 2023
PMO delivery from traditional to digital, watch to find out how organizations can better utilize the PMO function.

Host:
Kash Sadiq, Director Consumer Products at M.M.

Guests:
Abid Mustafa, Digital Transformation leader.
Kay Jay, Director Commercials at M.M.

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Tags: Project Management

1 Speaking Engagement
Inside Robotic Process Automation
Detecon Consulting
June 17, 2018
In my interview with Detecon Consulting, I discuss break down what RPA is, how it can be used, and in what ways it can influence the business world. I discuss what leaders need to know about RPA and its business endeavors as well as the details of establishing a business case based on RPA.

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Tags: RPA

19 Videos
Use Case - Order Fallout Management
Import from youtube.com
January 24, 2024

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Tags: Business Strategy, Project Management

Use Case - Predictive Churn
Import from youtube.com
January 11, 2024

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Tags: Business Strategy, Project Management

RPA is essential for Banking to move forward
Import from youtube.com
September 15, 2023

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Tags: Business Strategy, Project Management

Scaling your business with RPA
Import from youtube.com
September 12, 2023

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Tags: Business Strategy, Project Management

The road to RPA implementation
Import from youtube.com
September 08, 2023

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Tags: Business Strategy, Project Management

The problems that needed solving
Import from youtube.com
September 05, 2023

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Tags: Business Strategy, Project Management

Telenor MFB - taking Easypaisa to the next level with RPA
Import from youtube.com
September 05, 2023

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Tags: Business Strategy, Project Management

Is Starbucks... A bank?
Import from youtube.com
June 21, 2023

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Tags: Business Strategy, Project Management

PMO's Tackling Data Collection
Import from youtube.com
April 20, 2023

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Tags: Business Strategy, Project Management

Delivering Projects Successfully
Import from youtube.com
April 17, 2023

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Tags: Business Strategy, Project Management

Setting Up The PMO For A Startup
Import from youtube.com
April 05, 2023

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Tags: Business Strategy, Project Management

Elevate the Impact of the PMO Using Technology
Import from youtube.com
March 31, 2023

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Tags: Business Strategy, Project Management

Resolving the Identity Crisis of a PMO
Import from youtube.com
March 27, 2023

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Tags: Business Strategy, Project Management

‘P’ in PMO stands for?
Import from youtube.com
March 15, 2023

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Tags: Business Strategy, Project Management

The Correct Starting Point for the PMO
Import from youtube.com
January 16, 2023

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Tags: Business Strategy, Project Management

Can RPA be a quick fix?
YouTube
June 22, 2022
Find out if RPA can be a quick fix for procedural issues or not.

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Tags: RPA

Robotic Process Automation | M.M.
Import from youtube.com
June 22, 2022

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Tags: RPA

RPA Implementation Plan
Import from youtube.com
June 22, 2022

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Tags: Business Strategy, Project Management

Budget planning strategy for RPA
Import from youtube.com
June 22, 2022

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Tags: Business Strategy, Project Management

1 Webinar
How Telcos Become More Agile and Future-Proof with Intelligent Automation
LinkedIn
February 15, 2023
Telecom operators are under tremendous pressure to reverse declining revenues and provide superior products and services to meet customers' demands.

Join the inaugural Telecom Intelligent Automation Council (TIAC) roundtable discussion on February 15, 2023, with the industry leaders from Verizon, Telefonica, GSMA, and UiPath on how intelligent automation helps to improve efficiency, reduce cost, ensure resiliency and security of operations.

From this conversation, you will hear insights on the critical questions:
- Increasing the revenue per user
- Leveraging AI technology
- Driving operational efficiency
- Addressing data security concerns
- Accelerating automation in the current economic environment

See publication

Tags: RPA, Telecom

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