Learnings from La Rambla: The Power of Engagement
jcxstrategies
June 24, 2025
Sharing a few thoughts from my 3 months in Spain recently. As I wander the world, I find the experience of adapting to new cultures is truly analogous to embracing change in business culture, and especially successful engagement (employee & customer). Enjoy this short read - curious to hear your perspective!
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Tags: Culture, Customer Experience, Transformation
Saying Goodbye Should Be Hard
Institute for Digital Transformation
June 24, 2024
Networking with a genuine purpose can lead to high caliber relationships that provide mutual benefit. If you've done it right, it should be hard to let those relationships go.
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Tags: Careers, Coaching, Customer Loyalty
Leadership Lessons from the Salt Flats
Institute for Digital Transformation
April 28, 2024
Come explore the tiny island of Bonaire and the mountains of Peru, where we discover how being open to new ways of working creates business strength and opportunities for revenue growth.
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Tags: Culture, Leadership, Transformation
Break Through the Language Barriers of Communication
Institute for Digital Transformation
January 30, 2024
We "take a trip" to Scotland to see parallels of language and country culture and our daily business communication challenges, and how to lead through these barriers in our work life.
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Tags: Culture, Leadership, Transformation
Embracing the Unpredictable
Institute for Digital Transformation
June 20, 2023
The great responsibility of leadership is to have a purpose, a vision, and a commitment to the value they deliver to their customers and to their employees." In this piece we explore change and the value of helping your organization embrace the inevitability of our unpredictable world.
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Tags: Culture, Future of Work, Leadership
Your People are the Bedrock of Digital Transformation
Institute for Digital Transformation
February 03, 2021
Simply stating that your organization is ready to embrace digital transformation does not necessarily make it so! The people side of digital transformation is the most critical piece, and this requires far more than putting company values in your mission statement or painting inspirational words on a wall.
Cultural transformation needs a plan, and for it to have any ultimate financial and positive reputational benefit to your organization, it sure better be customer-centric (CC). Weaving your customer-centric focus into your transformational roadmap must be part of step one.
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Tags: Customer Experience, Digital Transformation, Culture
Champion a Customer-Centric Culture
Institute for Digital Transformation
November 09, 2020
A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The benefits to the Board and enterprise as a whole are increased revenue and strong customer advocacy. The benefits to the customer is a great experience with your products and services and a path to gaining the success outcomes they in turn, are looking to achieve.
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Tags: Customer Experience, Digital Transformation, Culture
Double Down During Disruption
Institute for Digital Transformation
September 28, 2020
Putting your customer at the core of your business agenda is not a marketing exercise, it is how you gain loyalty and revenue growth. This has never been a more important focus than now, in this most disruptive unsettling year. With so much uncertainty around us, now is not the time to put the customer experience efforts on pause. Now is the time to put your customer resources on full throttle.
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Tags: Culture, Customer Experience, Digital Transformation
IT Under Pressure: Empowering Your Team To Fight Past Adversity
Institute for Digital Transformation
April 20, 2020
Technology is a critical component of everyone’s ability to remain as functional as possible throughout this challenging time and many businesses that may not have had reason to engage in remote work are now rushing to adapt. But we believe it’s equally important to keep the human element in mind throughout situations such as these, not just with regards to the team’s physical health, but mental health.
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Tags: COVID19, Culture, Customer Experience
Out of the Data Center and into the Digital Age
Institute for Digital Transformation
August 12, 2019
The CIO of the digital age understands that the IT team has value only if it is uniquely tied to the business outcomes of the enterprise. It may be jarring for some, but there are clear indicators that the infrastructure team in particular is at risk if its focus continues to be on commodity activities of the network, rather than tasks that help deliver the applications and services that support business priorities.
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Tags: Culture, Data Center, Future of Work
Sailing for Customer Success
Institute for Digital Transformation
June 19, 2019
Prevailing winds are pushing CIOs to create a “customer-centric” focus when defining priorities and setting the cultural direction of the IT organization. Is this just the latest buzz, destined to be another industry theme that will edge off the map in a year or two?
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Tags: Culture, Customer Experience, Digital Transformation
Cloud First is not a Digital Transformation
Institute for Digital Transformation
February 03, 2019
Just as in the early 2000’s when the characteristics of Cloud were muddy and definitions varied depending on who you asked, our industry is in that same tussle today with Digital Transformation as being a real “thing.”
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Tags: Business Strategy, Cloud, Digital Transformation
Overcoming the Challenges of Finding a Job in 2025
Coach Dean
June 16, 2025
This 12-minute segment is the "speed round" of a recent panel discussion on Overcoming the Challenges of a Job Search in 2025. In this segment, all six panelists shared their top tips for finding a new career opportunity in 2025 in under 2 minutes.
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Tags: Careers, Coaching, Future of Work
Beyond efficiency – Getting your organization ready for AI-driven CX
CX Network
June 04, 2025
In this panel, Jessica Carroll and Srinivas Sandiri, tech experts with vast experience in CX and CIO roles across different industries, will share their perspectives on what it takes to move beyond pilots and shiny tools, and build the kind of organizational foundation where AI can actually thrive and deliver value for customers and businesses alike.
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Tags: AI, Culture, Transformation
Reality Check: CIO View
Institute for Digital Transformation
May 20, 2025
On this episode Jessica Carroll and her guests, take a pragmatic look at how CIOs are leveraging AI and adapting to economic volatility. The panel explores where AI creates real value in organizations, how emerging technologies are shifting employee and customer experiences, and what leadership skills are needed in an environment shaped by disruption.
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Tags: AI, Leadership, Transformation
Networking Across the Globe
Institute for Digital Transformation
December 18, 2024
Ready to transform your networking approach and build genuine connections? Watch our latest Digital Dialogue replay where Institute Fellows shared their top networking tip.
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Tags: Careers, Coaching, IT Leadership
Leadership Coaching for Transformation
Institute for Digital Transformation
December 03, 2024
In this episode, we delved into how leadership coaching can drive profound changes within organizations. Our host, Jessica Carroll, and guests, Mimi Brooks and Rene Sonneveld highlighted the importance of establishing psychological safety, the necessity of aligning leadership teams around shared purpose and goals, and the transformative potential of adopting a systemic coaching model.
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Tags: Culture, Leadership, Transformation
Organizational Change - Adapting with Action
Institute for Digital Transformation
August 27, 2024
In this episode, Jessica Carroll leads an expert panel as they zero in on the critical need for organizational change and adaptation. Experts shed light on reimagining business purpose and impact, emphasizing human-centric leadership and effective change management. The discussion provides actionable strategies to bridge the gap between strategy and execution, ensuring comprehensive and agile transformation.
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Tags: Culture, Future of Work, Transformation
Building Allies at the C Level
Institute for Digital Transformation
August 01, 2023
This episode featured a panel of top executives who shared their experiences in fostering strategic alliances within their organizations. In addition, they provided some valuable tips for the networking introverts on how to get started.
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Tags: Careers, Coaching, Leadership
Digital Dialog: Inspiring Transformation
Institute for Digital Transformation
March 07, 2023
Great insights from Linda T. McGuigan Jeffrey R. Mason and Sheri Horwitz on creating a culture that embraces transformation. Check out the recording if you missed our live show!
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Tags: Coaching, Culture, Leadership
Status Go: Ep. 176 – The Pillars of Engagement
Intervision
September 06, 2022
Jeff Ton and I talk about culture, customer, and employee engagement!
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Tags: Culture, Customer Experience, Transformation
Client Partner Success
SimpleBiz360
August 04, 2022
What are the threads of a customer-first culture that are necessary during the digital transformation?
Jessica Carroll shares her background and touchpoints that provide the bedrock for her professional specialty. This episode speaks to the C-Suite community about building the correct framework to support successful client-partner programs.
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Tags: Culture, Customer Experience, Transformation
The Digital Transformation Manifesto
Intervision
June 20, 2022
Myself and Ray Sheen of the Institute for Digital Transformation join StatusGo to discuss the recently launched Digital Transformation Manifesto.
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Tags: Culture, Digital Transformation, Leadership
AI-Powered Service Management Through the Customer Lens
SymphonyAI.com
April 23, 2025
AI for cost cutting is only one benefit, here we explore the customer value, particularly related to ITSM delivery.
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Tags: AI, Future of Work, Transformation
CIO View: Business Transformation
Adler Advisors
November 01, 2024
An insiders look at key insights from top CIOs on how Customer Experience, Employee Experience, and Artificial Intelligence are revolutionizing digital transformation and preparing businesses for the future.
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Tags: AI, Customer Experience, Digital Transformation
Driving Business Innovation with an Enterprise Cloud
Institute for Digital Transformation
May 16, 2016
Is the data center a source for agility and innovation in the modern digital enterprise? It’s time to move beyond the industrial age design of traditional infrastructure and pivot your organization into the digital age, using an Enterprise Cloud to unlock rapid growth and competitive advantage.
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Tags: Cloud, Data Center, Digital Transformation
How to Move an Immovable Object?
