SIGN UP FOR FREE | SIGN IN
Thinkers360
Interested in getting your own thought leader profile? Get Started Today.

Jessica Carroll

CXO | CIO | Board Member | Driving successful business outcomes through a Customer-First culture at JCXStrategies

New York Metropolitan Area, United States

An evangelist for creating a customer-first culture, Ms. Carroll solves the communication and operational gap between employee engagement and successful customer relationships—the catalyst for organizational and financial success.

With over 30 years of experience as a senior executive in the technology industry, she has served as the Chief Experience Officer for multiple organizations, was VP of Customer Success for TenFour IT, and had a noteworthy tenure at the United States Golf Association, culminating in the role of Managing Director for Information Technology/CIO.

Currently she is the Managing Partner and CXO of JCXStrategies, offering Speaking, Workshops, and Leadership consulting focused on engagement methodologies that position organizations for long-term growth and impact.

A speaker on the topics of customer and employee engagement, team culture, and digital transformation, she has been published in CIOInsight and BizTech magazine, among others, and is a contributing author to the book, Digital Transformation Demystified, in which she discusses customer and employee engagement practices.

Available For:
Travels From: New Jersey, USA
Speaking Topics: Digital Transformation, Employee and Customer Engagement Programs, Cultural Change, Leadership

Jessica Carroll Points
Academic 0
Author 80
Influencer 10
Speaker 17
Entrepreneur 0
Total 107

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: N/A
Company Founded Date: 2021

Areas of Expertise

AI 30.09
Analytics
Business Continuity
Business Strategy 30.03
Careers 30.48
Change Management
Cloud 30.14
Coaching 30.49
CRM
Culture 31.70
Customer Experience 31.28
Customer Loyalty 30.06
Data Center 30.17
Digital Transformation 31.03
Future of Work 30.10
IT Leadership 30.12
IT Operations
IT Strategy
Leadership 30.23
Management
SportsTech
Transformation 35.38

Industry Experience

Publications

11 Article/Blogs
Saying Goodbye Should Be Hard
Institute for Digital Transformation
June 24, 2024
Networking with a genuine purpose can lead to high caliber relationships that provide mutual benefit. If you've done it right, it should be hard to let those relationships go.

See publication

Tags: Careers, Coaching, Customer Loyalty

Leadership Lessons from the Salt Flats
Institute for Digital Transformation
April 28, 2024
Come explore the tiny island of Bonaire and the mountains of Peru, where we discover how being open to new ways of working creates business strength and opportunities for revenue growth.

See publication

Tags: Culture, Leadership, Transformation

Break Through the Language Barriers of Communication
Institute for Digital Transformation
January 30, 2024
We "take a trip" to Scotland to see parallels of language and country culture and our daily business communication challenges, and how to lead through these barriers in our work life.

See publication

Tags: Culture, Leadership, Transformation

Embracing the Unpredictable
Institute for Digital Transformation
June 20, 2023
The great responsibility of leadership is to have a purpose, a vision, and a commitment to the value they deliver to their customers and to their employees." In this piece we explore change and the value of helping your organization embrace the inevitability of our unpredictable world.

See publication

Tags: Culture, Future of Work, Leadership

Your People are the Bedrock of Digital Transformation
Institute for Digital Transformation
February 03, 2021
Simply stating that your organization is ready to embrace digital transformation does not necessarily make it so! The people side of digital transformation is the most critical piece, and this requires far more than putting company values in your mission statement or painting inspirational words on a wall.

Cultural transformation needs a plan, and for it to have any ultimate financial and positive reputational benefit to your organization, it sure better be customer-centric (CC). Weaving your customer-centric focus into your transformational roadmap must be part of step one.

See publication

Tags: Customer Experience, Digital Transformation, Culture

Champion a Customer-Centric Culture
Institute for Digital Transformation
November 09, 2020
A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The benefits to the Board and enterprise as a whole are increased revenue and strong customer advocacy. The benefits to the customer is a great experience with your products and services and a path to gaining the success outcomes they in turn, are looking to achieve.

See publication

Tags: Customer Experience, Digital Transformation, Culture

Double Down During Disruption
Institute for Digital Transformation
September 28, 2020
Putting your customer at the core of your business agenda is not a marketing exercise, it is how you gain loyalty and revenue growth. This has never been a more important focus than now, in this most disruptive unsettling year. With so much uncertainty around us, now is not the time to put the customer experience efforts on pause. Now is the time to put your customer resources on full throttle.

See publication

Tags: Culture, Customer Experience, Digital Transformation

IT Under Pressure: Empowering Your Team To Fight Past Adversity
Institute for Digital Transformation
April 20, 2020
Technology is a critical component of everyone’s ability to remain as functional as possible throughout this challenging time and many businesses that may not have had reason to engage in remote work are now rushing to adapt. But we believe it’s equally important to keep the human element in mind throughout situations such as these, not just with regards to the team’s physical health, but mental health.

See publication

Tags: COVID19, Culture, Customer Experience

Out of the Data Center and into the Digital Age
Institute for Digital Transformation
August 12, 2019
The CIO of the digital age understands that the IT team has value only if it is uniquely tied to the business outcomes of the enterprise. It may be jarring for some, but there are clear indicators that the infrastructure team in particular is at risk if its focus continues to be on commodity activities of the network, rather than tasks that help deliver the applications and services that support business priorities.

See publication

Tags: Culture, Data Center, Future of Work

Sailing for Customer Success
Institute for Digital Transformation
June 19, 2019
Prevailing winds are pushing CIOs to create a “customer-centric” focus when defining priorities and setting the cultural direction of the IT organization. Is this just the latest buzz, destined to be another industry theme that will edge off the map in a year or two?

See publication

Tags: Culture, Customer Experience, Digital Transformation

Cloud First is not a Digital Transformation
Institute for Digital Transformation
February 03, 2019
Just as in the early 2000’s when the characteristics of Cloud were muddy and definitions varied depending on who you asked, our industry is in that same tussle today with Digital Transformation as being a real “thing.”

See publication

Tags: Business Strategy, Cloud, Digital Transformation

1 Book
Digital Transformation Demystified
Institute for Digital Transformation
January 01, 2022
Co-Authored with my colleagues at the Institute for Digital Transformation, this book provides a roadmap of approaches all linked by a common theme. In this toolkit, we reveal our methods for digital transformation. My chapter is (not surprisingly) on Client Engagement & the methodology to implement and measure the program.

See publication

Tags: Culture, Customer Experience, Digital Transformation

2 Media Interviews
Resistance to Change isn't What You Think it is
The Change Architects
September 01, 2023
Resistance to change doesn’t always show up in your team like you think it does. Jessica Carroll is an executive who has driven multiple digital transformations as a CIO and Chief Customer Experience Officer. The same lessons that apply to “going to the cloud” also apply to digital transformation and how to use AI in 2023. In this episode we discuss how it’s easy for the leader to think their teammates are resisting, but they really might just need more information; think about the problem from a different perspective; or need to wrap their head around the project in a way that’s different from you.

See publication

Tags: Culture, Digital Transformation, Leadership

Institute Fellow Spotlight: Jessica Carroll
Institute for Digital Transformation
February 11, 2021
As part of our Digital Transformation Unplugged series, we will be spotlighting individual Institute Fellows. This episode features Jessica Carroll. Learn more about her and read her articles at:
https://go.i4dt.org/jessica-carroll

See publication

Tags: Customer Experience, Digital Transformation, Culture

5 Panels
Reality Check: CIO View
Institute for Digital Transformation
May 20, 2025
On this episode Jessica Carroll and her guests, take a pragmatic look at how CIOs are leveraging AI and adapting to economic volatility. The panel explores where AI creates real value in organizations, how emerging technologies are shifting employee and customer experiences, and what leadership skills are needed in an environment shaped by disruption.

See publication

Tags: AI, Leadership, Transformation

Networking Across the Globe
Institute for Digital Transformation
December 18, 2024
Ready to transform your networking approach and build genuine connections? Watch our latest Digital Dialogue replay where Institute Fellows shared their top networking tip.

See publication

Tags: Careers, Coaching, IT Leadership

Leadership Coaching for Transformation
Institute for Digital Transformation
December 03, 2024
In this episode, we delved into how leadership coaching can drive profound changes within organizations. Our host, Jessica Carroll, and guests, Mimi Brooks and Rene Sonneveld highlighted the importance of establishing psychological safety, the necessity of aligning leadership teams around shared purpose and goals, and the transformative potential of adopting a systemic coaching model.

See publication

Tags: Culture, Leadership, Transformation

Organizational Change - Adapting with Action
Institute for Digital Transformation
August 27, 2024
In this episode, Jessica Carroll leads an expert panel as they zero in on the critical need for organizational change and adaptation. Experts shed light on reimagining business purpose and impact, emphasizing human-centric leadership and effective change management. The discussion provides actionable strategies to bridge the gap between strategy and execution, ensuring comprehensive and agile transformation.

See publication

Tags: Culture, Future of Work, Transformation

Building Allies at the C Level
Institute for Digital Transformation
August 01, 2023
This episode featured a panel of top executives who shared their experiences in fostering strategic alliances within their organizations. In addition, they provided some valuable tips for the networking introverts on how to get started.

See publication

Tags: Careers, Coaching, Leadership

4 Videos
Digital Dialog: Inspiring Transformation
Institute for Digital Transformation
March 07, 2023
Great insights from Linda T. McGuigan Jeffrey R. Mason and Sheri Horwitz on creating a culture that embraces transformation. Check out the recording if you missed our live show!

See publication

Tags: Coaching, Culture, Leadership

Status Go: Ep. 176 – The Pillars of Engagement
Intervision
September 06, 2022
Jeff Ton and I talk about culture, customer, and employee engagement!

See publication

Tags: Culture, Customer Experience, Transformation

Client Partner Success
SimpleBiz360
August 04, 2022
What are the threads of a customer-first culture that are necessary during the digital transformation?

Jessica Carroll shares her background and touchpoints that provide the bedrock for her professional specialty. This episode speaks to the C-Suite community about building the correct framework to support successful client-partner programs.

See publication

Tags: Culture, Customer Experience, Transformation

The Digital Transformation Manifesto
Intervision
June 20, 2022
Myself and Ray Sheen of the Institute for Digital Transformation join StatusGo to discuss the recently launched Digital Transformation Manifesto.

See publication

Tags: Culture, Digital Transformation, Leadership

3 Whitepapers
AI-Powered Service Management Through the Customer Lens
SymphonyAI.com
April 23, 2025
AI for cost cutting is only one benefit, here we explore the customer value, particularly related to ITSM delivery.

See publication

Tags: AI, Future of Work, Transformation

CIO View: Business Transformation
Adler Advisors
November 01, 2024
An insiders look at key insights from top CIOs on how Customer Experience, Employee Experience, and Artificial Intelligence are revolutionizing digital transformation and preparing businesses for the future.

See publication

Tags: AI, Customer Experience, Digital Transformation

Driving Business Innovation with an Enterprise Cloud
Institute for Digital Transformation
May 16, 2016
Is the data center a source for agility and innovation in the modern digital enterprise? It’s time to move beyond the industrial age design of traditional infrastructure and pivot your organization into the digital age, using an Enterprise Cloud to unlock rapid growth and competitive advantage.

See publication

Tags: Cloud, Data Center, Digital Transformation

Thinkers360 Credentials

6 Badges

Radar

Blog

Opportunities

Add to Shortlist View Shortlist »

Contact Jessica Carroll

Book a Video Meeting

Media Kit

Share Profile

Contact Info

  Profile

Jessica Carroll

Latest Activity

Search
How do I climb the Thinkers360 thought leadership leaderboards?
What enterprise services are offered by Thinkers360?
How can I run a B2B Influencer Marketing campaign on Thinkers360?