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Wayne Francis

Managing Director at Exponential Group

Johannesburg, South Africa


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Wayne Francis
Operations Executive, Entrepreneur, Business Development & Turnaround Specialist, Board Member, Thought Leader & Mentor
University of MarylandExponential Group
Johannesburg, Gauteng, South Africa500+ connections
Open to job opportunities
Head Of Operations, Head Of Sales, Chief Operating Officer, Managing Director and Chief Executive Officer roles

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I am a seasoned Executive, Entrepreneur, Business Development & Turnaround Specialist published in the Evolve: Entrepreneurs and Investors Magazine (http://www.evolvemag.co/2018/02/15/business-development-strategies-expert-tips-on-how-to-take-your-business-from-point-a-to-point-b/).

With over 24 years’ experience in Managing Corporates across Africa and the last 16 years at EXCO level. I am an expert at driving Business Growth, Optimisation and Digital Transformation through Strategy, People and Technology. My industries of expertise include Financial Services, Banking, Private Equity, Insurance, Healthcare, BPO and Management Consulting.

During my career I spearheaded several major Business Turnaround Strategies across Africa for a major Private Equity Group Specializing in BPO Services in the Finance Industry. I also designed Digital Transformation plans for top SA Insurers and Banks with the aim of "disrupting" the industry. I was instrumental in the development of the Ghana Strategy Report (https://uae-africamentoringdevelopmentconsortium.com/strategy-report) to curb youth unemployment. I have held positions as GM, COO and Executive Director for several Blue-Chip Companies.

I am the MD and Founder of Exponential Group a boutique management consulting firm with focus on Business Optimisation, Business Process Outsourcing (BPO) and Digital Transformation.

I also hold the following voluntary roles - Global Executive Mentor and Co-Chairman for the UAE-Africa Mentorship Development Consortium an international NGO with focus on youth development and economic growth | Non-Executive Director at Evolving People an HR Consultancy Firm | Founding Member of Ideagist Blockchain Incubator | Global Council Member at GLG (Gerson Lehrman Group).

My top 5 key strengths based on GALLUP STRENGTH FINDER are Strategic, Futuristic, Activator (Implementer), Command (Leader) and Maximiser. I thrive in challenging environments and I'm always ready to take up key Executive Strategic roles.

Available For: Advising, Consulting, Influencing
Travels From: Johannesburg, South Africa

Wayne Francis Points
Academic 0
Author 36
Influencer 9
Speaker 10
Entrepreneur 340
Total 395

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Service Provider
Business Unit: Manangement Consultancy
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed
Last Media Interview: 02/01/2018

Areas of Expertise

AI
Analytics
Blockchain
Business Continuity 83.10
Business Strategy 31.74
Change Management 30.74
Customer Loyalty
Design Thinking 40.47
Digital Disruption 30.48
Digital Transformation 30.26
Diversity and Inclusion
Emerging Technology 30.05
Entrepreneurship
Future of Work 35.46
Generative AI 33.62
Health and Wellness
InsurTech 33.43
Leadership 31.15
Management
Mergers and Acquisitions
Risk Management 35.96
Sales
Startups
Innovation 32.36
Customer Experience 30.03

Industry Experience

Federal & Public Sector
Financial Services & Banking
Healthcare
Hospitality
Insurance
Professional Services
Retail
Telecommunications

Publications

3 Analyst Reports
Bridging the Digital Divide in South Africa
Wayne Francis
April 03, 2024
In an era of digital transformation, a global skills shortage threatens to impede economic progress and innovation. Across industries, businesses struggle to find qualified workers with the digital expertise needed to thrive in the 21st century. This challenge is particularly acute in South Africa, where a significant portion of the workforce lacks the necessary skills to keep pace with the rapid evolution of technology. Let's delve deeper into the intricacies of South Africa's digital skills gap, explore its potential scale, and examine the ongoing efforts to bridge this critical divide.

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Tags: Design Thinking, Digital Transformation, Future of Work

Beyond Automation: How Generative AI is Crafting the Future of BPO CX
Wayne Francis
April 02, 2024
Generative AI (GenAI) is revolutionising the BPO industry, transforming customer experience (CX) across various verticals. This article explores GenAI's impact and strategies for BPO's to embrace this transformative technology.

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Tags: Business Continuity, Future of Work, Generative AI

The Future of InsurTech with AI
Wayne Francis
March 05, 2024
This article cover the impact Generative AI will have on the InsurTech industry.

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Tags: Future of Work, Generative AI, InsurTech

3 Author Newsletters
Riding the wave of the Tech Tsunami in 2024: The Future of Customer Experience
Wayne Francis
April 17, 2024
Customer experience (CX) is no longer a competitive edge, it's a constant battlefield. In today's hyper-connected world, customers expect personalised, seamless interactions across every touchpoint. To stay ahead of the curve, businesses need to embrace emerging technologies that are revolutionising the way we do business.

This weeks edition of WIRED looks at technology trends that will reshape CX in 2024:

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Tags: Customer Experience, Emerging Technology, Future of Work

Embracing Hybrid Flexibility: A Wake-Up Call for Business Leaders
Wayne Francis
April 10, 2024
Buckle up! The way we work is undergoing a radical transformation. From the rise of artificial intelligence to the explosion of remote work and the potential of robotic process automation, the future of work is anything but wired... in the traditional sense. In this edition of Wired, we'll dive into the latest trends and innovations shaping the workplace, arming you with the insights and strategies you need to thrive in this exciting new era.

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Tags: Business Strategy, Design Thinking, Future of Work

Retention Wins: How to Keep Top Talent in South Africa's Competitive BPO CX Industry
Wayne Francis
March 08, 2024
South Africa's BPO CX industry is a flourishing sector, but with that growth comes a fierce battle for skilled employees. Many companies struggle to retain their top talent amidst headhunting and competitive offers. Here are some quick-win strategies you can leverage to turn the tide and cultivate a loyal, high-performing workforce,

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Tags: Business Strategy, Leadership, Risk Management

8 Executives
Never be the smartest person in the room.
Linkedin
August 06, 2021
If you the smartest person in the room find another room or higher smarter people

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Tags: Business Continuity, Design Thinking, Future of Work

Integrity
Linkedin
August 05, 2021
Great leaders are judged by how they treat other people

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Tags: Business Continuity, Design Thinking, Future of Work

Future-proofing your business
LinkedIn
May 26, 2021
Driving a new trusted based culture to move business foward.

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Tags: Business Continuity, Design Thinking, Future of Work

Leaders need to be quick and direct
LinkedIn
May 24, 2021
Leaders are no longer making hiring decisions

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Tags: Business Continuity, Future of Work, Leadership

Business Continuity
LinkedIn
May 20, 2021
Whats your focus for the future

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Tags: Business Continuity, Future of Work, Generative AI

Business Health Check
LinkedIn
May 19, 2021
Focused on driving Operational Excellence

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Tags: Business Continuity, Design Thinking, Risk Management

New way of work
LinkedIn
May 12, 2021
How do you dress for virtual .meetings

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Tags: Business Continuity, Digital Disruption, Future of Work

Is partnering with a BPO vital for Business Continuity in a post-pandemic world?
LinkedIn
January 20, 2021
My article looks at how business can be more successful by partnering with a BPO for fulfilment of certain functions.

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Tags: Business Continuity, Design Thinking, Future of Work

13 Founders
BPO Supercharging the IT Sector
Wayne Francis
March 26, 2024
This article explores why the IT Sector is the top industry utilising BPO Services

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Tags: Business Continuity, Design Thinking, Future of Work

AI and The Law
Wayne Francis
March 18, 2024
A brief look at the EU AI Act

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Tags: Future of Work, Generative AI, Risk Management

Business Continuity measures during subsea cable breaks
Wayne Francis
March 14, 2024
A short article listing basis BCP measures you can put in place to avoid outages in high volume CX industries.

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Tags: Design Thinking, Future of Work, Risk Management

Leading in a BPO World
Wayne Francis
February 12, 2024
As a BPO Operations Lead you hold the reins of a complex ecosystem, orchestrating human potential, efficient processes, and cutting-edge technology to deliver exceptional service. I hope that this will serve as your guide in helping you navigate through the daily challenges that impacts your people, processes, and technology.

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Tags: Design Thinking, Future of Work, Leadership

Business Optimisation Tactics for BPOs
Wayne Francis
November 10, 2023
In this fast paced ever-evolving industry, BPOs must continuously adapt to meet the needs of their clients, while also maximising operational efficiency and improving customer satisfaction.

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Tags: Business Continuity, Design Thinking, Future of Work

Future Way Of Work
Entrepenuermag
November 09, 2021
Short article on the future way of work for the Telesales landscape

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Tags: Business Continuity, Design Thinking, Future of Work

The Furture of work post COVID-19
LinkedIn
April 11, 2021
Highlights the future way of work and issues to concider for businesses

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Tags: Business Continuity, Future of Work, Innovation

African Leaders making a difference
Startup Couches
April 09, 2021
Interview by Lottana on Startup Couches Podcast

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Tags: Design Thinking, Future of Work, Leadership

Post-pandemic Concerns
LinkedIn
April 08, 2021
Questions Leaders on their biggest business issues post COVID-19

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Tags: Business Continuity, Future of Work, Innovation

Management Consulting Tips
LinkedIn
April 05, 2021
Focus on Benefits of hiring and expert consulting firm

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Tags: Business Continuity, Future of Work, Innovation

Management Consulting tips
Article on Linkedin
April 05, 2021
At a glance these are some of the benefits of working with management consultants.

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Tags: Business Continuity, Business Strategy, Leadership

Business Continuity in a post-pandemic world.
Article on Linkedin
April 01, 2021
Business's are changing and becoming more agile in order to survive in a post-pandemic world. Don't ignore the signs

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Tags: Business Continuity, Design Thinking, Future of Work

Business Development Strategies
Evolve Entrepenuers and Investors Magazine
January 31, 2018
Business Development Strategies on how to get your business from A to B with expert tips.

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Tags: Business Continuity, Business Strategy, Change Management

1 Keynote
Digital Transformation
CCI
February 03, 2017
Keynote speaker at Doing it Digital Conference on transforming businesses to embrace the the Digital Age

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Tags: Business Continuity, Design Thinking, Digital Transformation

1 Media Interview
Business Turnaround Strategies
Finweek Magazine
March 01, 2011
Featured in Finweek Magazine for great work done by Exco Team on Business Turnaround Strategies

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Tags: Business Continuity, Business Strategy, Design Thinking

3 Miscellaneouss
Leadership
LinkedIn
August 05, 2021
How you treat people says a lot about you, and your leadership will be judged on how you inspire, influence, and motivate your people.

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Tags: Business Continuity, Future of Work, Leadership

Book Choices
LinkedIn
April 26, 2021
Highlighting best business books

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Tags: Design Thinking, Future of Work, Leadership

BPO Outsourcing
LinkedIn
April 09, 2021
Highlights South Africas position and benefits as a world leading BPO

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Tags: Business Continuity, Design Thinking, Future of Work

6 Quotes
Leadership
Wayne Francis
July 02, 2023
Leadership is all about people, the little things make a huge difference. So many leaders today forget to show their appreciation.

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Tags: Leadership

Leadership
Linkedin
November 08, 2021
Great leaders grow others

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Tags: Leadership

Fail fast and learn fast
Linkedin
August 21, 2021
Look at problems as an opportunity to grow

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Tags: Leadership

Continues Improvement
LinkedIn
May 21, 2021
"We have to fail to learn... as long as we learn..."

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Tags: Business Continuity

Business Continuity and Brand protection
LinkedIn
January 20, 2021
Businesses needs to inovate and changes with times to remain relevant

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Tags: Business Continuity

Inovation for Business Continuity
LinkedIn
October 14, 2020
The simple solution in busi ness is sometimes right infront of us but if we too close we can't see them.

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Tags: Business Continuity

1 Whitepaper
Impact of AI in InsurTech
Wayne Francis
March 06, 2024
The article explores AI's impact on the already disrupted Insurance industry.

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Tags: Future of Work, Generative AI, InsurTech

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