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Sarah Hoffman

Senior Analyst Relations Manager at PROS

Austin, United States

Sarah currently manages industry analyst and influencer relations at PROS, a provider of AI-powered solutions that optimize selling in the digital economy. She is passionate about gleaning and sharing insights received by analysts and influencers so others can benefit from their expertise and unique perspectives.

Prior to joining PROS, Sarah worked at Edelman, a global communications firm, for 12 years, providing strategic communications counsel and support to clients across multiple sectors, with a special focus on technology and analyst relations. She was also previously a senior publicist at a literary PR firm, where she coordinated publicity campaigns for authors and publishers.

Sarah currently volunteers her time with the Junior League of Austin, supporting various non-profits in the community, and has also served on the board of directors for Women Communicators of Austin. She is a graduate of the University of Texas at Austin, where she earned a degree in communication studies.

Sarah HoffmanPoints
Academic0
Author2
Influencer0
Speaker0
Entrepreneur0
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Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company

Areas of Expertise

Public Relations
AI 30.18
Sales 30.43
COVID19 30.74
Customer Experience 30.08

Industry Experience

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Publications

1 Article/Blog
A Buyer’s Market? B2B Selling in the Digital Age
Pros
July 28, 2020
In just a short time, the coronavirus pandemic has disrupted the daily lives of people around the world. Many businesses are now facing the startling reality that life as they know it will never be the same.

See publication

Tags: AI, Sales, COVID19

Radar

Blog

1 Article/Blog
B2B Commerce is Being Upended and Buyers are in the Driver’s Seat [Sponsored]
Thinkers360
September 22, 2020
In the span of just a few months, business as usual has dramatically changed and may never look the same again. The coronavirus has single-handedly reshaped how business is done not only for B2C companies but B2B companies as well.

In fact, the way we buy, sell, and engage with customers has shifted suddenly – and there is no going back.

Because of coronavirus, buying preferences are changing, and the speed at which these changes are taking place is accelerating rather than slowing down. Out of necessity B2B companies went online and buyers fully took control of the process.

As a result, this is the moment when the role of B2B salespeople fundamentally changed because selling is no longer predicated on in-person meetings, golf games, lunch or other pre-COVID activities.

Today, the job of a sales rep is to engage with customers digitally, taking on a virtual sales role – and that requires the right tools to be successful.

The world of sales may have been upended, but this upheaval has also created a powerful opportunity to optimize the entire business – systems, processes, and people, particularly sales teams.

Winning business and earning customer loyalty means salespeople must learn to listen fully to their customers and their markets. This means gathering and understanding data, sometimes massive quantities, and extracting from it meaningful, actionable insight.

Next, they must learn to use that insight to drive highly personalized, focused product offerings to meet their customers’ specific needs. And they must engage with those customers where, when, and how the customer wants. In short, buyers are in the driver’s seat.

Beyond equipping their teams, businesses need to ensure the steps taken today are in line with building a foundation for long-term success – delivering full digital selling capabilities as part of an eCommerce strategy. PROS helps businesses transform the selling process to be ready for the world of digital commerce by accelerating sales cycles and delivering valuable product and pricing insights.

PROS solutions are based on machine learning (ML) and proven artificial intelligence (AI) algorithms that support the insights that a B2B seller needs to go forward and drive the right offer for buyers. It's based on fully understanding the customer and having the right data that informs that offer.

We help sales reps find the opportunity by using AI. PROS solutions can look at past transaction history, gaps in how companies have ordered, product mix and how it's changed, and then make recommendations based on that intelligence.

ML and AI must be core to the way businesses move to digital selling due to the amount of data being introduced. This includes intent data, data on previous transactions with that customer or customers like them, data on market conditions that affect the buyer, data on competitors, data on supply chain implications, and more.

Ultimately, all this collected data helps determine who that actual buyer is, how to anticipate their needs and wants, and how to create and position the right offer tailored to them.

In this new era, businesses must drive accelerated adoption of digital selling as the primary method of meeting their customers’ needs, and they need to do so far more rapidly and fully than any of us expected.

ML- and AI-based solutions can help, and companies that have already started down this path with integrating a digital selling motion are finding themselves in a much better position than others who hadn't started to embrace it yet.

Like it or not, there is no alternative. Failing to do anything at all will leave businesses flying blind during one of the most disruptive shifts in decades.

And for those that do adopt a more agile, informed, and engaged selling model, they have the opportunity to distinguish themselves and emerge from the pandemic even stronger.

For more information on selling in the digital age, listen to PROS Vice President of Product and Solution Marketing, Geoff Webb, on Future of Business with Kevin Benedict.

See blog

Tags: AI, Customer Experience, Sales

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Sarah Hoffman