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Krishna Kandala

Senior Manager at Health Care Service Corporation

Dallas, United States

- Digital transformation and product leader accountable for customer-centered design of future-state claims management services, business processes and software products
- 12 years of progressive experience in concept, product & service design, commercialization strategy, Lean/agile advisory, product management, technology delivery management and business process improvement
- Execution focused change agent and recognized champion of business agility, innovation acceleration and operationalization
- Strong experience in health care, pharmacy management and financial services industries
- Experience in business process optimization and transformation within benefit determination & management, core & shared accumulators, claims adjudication, core administration (enrollment, member experience & billing) areas of healthcare and pharmacy management
- Product design and management experience in B2B payments, product marketing, customer onboarding, relationship based pricing, billing and accounts receivable areas of financial services
- Experience in managing small to large, diverse business and technical teams to deliver against tight timelines on multiple complex projects

Krishna KandalaPoints
Academic0
Author11
Influencer2
Speaker0
Entrepreneur0
Total13

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Business Unit: Service Delivery and Operations

Areas of Expertise

Agile 31.57
Design Thinking 30.48
Lean Startup 31.40
Innovation 30.33
Change Management 30.13
Digital Transformation 30.09
InsurTech 30.83

Industry Experience

Publications

11 Article/Blogs
7 Culture Hacks for Enterprise Agility: Being “Agile” with Agile Transformations
Medium
May 10, 2019
Enterprise Agility and Product Management require a mindset shift from managing the activities that lead to outcomes in a linear and tunnel visioned manner to managing the outcomes themselves: getting them out of the door quickly and iterating on them frequently. The idea is to not only enjoy fast feedback loops, good will and revenue streams, but also be competitive and relevant in the marketplace. If you are taking months and years to build your business value, remember, there may be competitors out there who are adept at doing it way faster. Remember, technology is not only enabling your traditional competitors but also new and unconventional market entrants who have mastered the art of designing customer focused value propositions and product management. This is not possible through mere adoption. We can’t be adept at doing this just by saying: “Starting tomorrow, we will be agile…and while we are at that, let’s also scale agile”. It requires deliberate shift of what we incentivize, reward and celebrate: Is it quantity of work in silos and complacency or smart cross functional work focused on consumerization of outcomes? Is it hours of labor or creative thinking, problem solving and innovation? Is it individual deadlines being met or value being delivered by the team(s)? Is it our people being awesome or just hard working?

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Tags: Innovation, Agile, Change Management

Outcome Focused Feature Definition: A Paradigm Shift In Enterprise Value Delivery
Import from medium.com
September 27, 2018
SourceShort feedback loop can prove its real use when based on the point where actual customer value is created…“Let’s not do agile, let’s be agile”, “Culture eats strategy for breakfast”. I have heard these so many times from so many agile coaches and thought of them as agile communi

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Digital Paranoia: Modern Form of Existential Crisis
Import from medium.com
September 24, 2018
SourceGenerally, human condition is to naturally and effortlessly act based on emotions and morality. While this condition distinctly distinguishes us from our cohabitants of the planet and gives us a unique identity based on this essence we call “humanity”, we may also be inhibited for growth a

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Persona Research: First Step Towards Applying Design Thinking In Complex Ecosystems
Import from medium.com
September 23, 2018
People vector created by Skydesign?—?Freepik.com“Organizations which design systems are constrained to produce designs which are copies of the communication structures of these organizations”?—?Conway

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Tags: Design Thinking

Business Agility For Speed To Market: Applying Design & Agile Thinking To Drive Consumer Value
Import from medium.com
September 22, 2018
“Plans fail because of what we have called ‘tunneling’: the neglect of sources of uncertainty outside the plan itself.”?—?Black Swan, Nassim Nicholas Taleb“There is nothing so useless as doing efficiently that which should not be done at all.”?—?Peter DruckerLately, in ever

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Business Agility For Speed To Market: Applying Agile & Design Thinking To Drive Consumer Value
The Startup
September 22, 2018

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Tags: Design Thinking, Innovation, Agile

Thank you, Paddy!
Import from medium.com
August 27, 2018
Thank you, Paddy! By integration debt, I mean the technical debt associated with integration that we accumulate as a result of pushing away the effort of integrating your products developed in silos. I don’t know if anyone has classified it that way officially or not. However, you could see it as

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Persona Research — First Step Towards Applying Design Thinking In Complex Ecosystems
Import from medium.com
June 26, 2018
People vector created by Skydesign?—?Freepik.com“Organizations which design systems are constrained to produce designs which are copies of the communication structures of these organizations”?—?Conway

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Tags: Design Thinking

Outcome focused feature definition?—?a paradigm shift to improve enterprise value delivery
LinkedIn Pulse
June 06, 2018
Short feedback loop can prove its real use when based on the point where actual customer value is created.

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Tags: Agile, Design Thinking, Lean Startup

All of this was centered around modernizing an ecosystem of products for insurance claims…
Import from medium.com
May 19, 2018
All of this was centered around modernizing an ecosystem of products for insurance claims management. The model could be applied to new product development efforts if there are multiple products that talk to each other to process a customer outcome. I see this working for API enablement efforts wher

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Tags: Digital Transformation, Innovation, InsurTech

Outcome Focused Feature Definition: A Paradigm Shift To Improve Enterprise Value Delivery
Import from medium.com
May 15, 2018
Short feedback loop can prove its real use when based on the point where actual customer value is created…“Let’s not do agile, let’s be agile”, “Culture eats strategy for breakfast”. I have heard these so many times from so many agile coaches and thought of them as agile community cli

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Krishna Kandala