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Cyril Coste

Chief Digital Officer (CDO) at Digital And Growth

London, United Kingdom

121800 Followers

I am an accomplished and high-performing digital leader and with a strong reputation as a digital expert and thought leader. My accolades include #1 ranking on UK's Most Influential Independent Digital Transformation Experts Power List (2PS) and being named in the Global Top 100 Digital Transformation Influencers (Onalytica. 2017/2018/2019/2020/2021). I bring vast, cross-sector experience in digital transformation, digitalisation strategy development, product development, digital innovation, customer experience, business analysis, e-commerce and leadership.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: London, UK
Speaking Topics: Digital Transformation, Experience, Leadership

Cyril Coste Points
Academic 0
Author 36
Influencer 1112
Speaker 18
Entrepreneur 0
Total 1166

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Individual

Areas of Expertise

Agile
Business Strategy
Customer Experience 32.43
Digital Disruption
Digital Transformation 31.29
Innovation 33.41
IoT
Leadership 31.39
Marketing 30.37
Retail
Smart Cities
Sustainability
AI 30.28

Industry Experience

Consumer Products
Financial Services & Banking
Healthcare
High Tech & Electronics
Higher Education & Research
Insurance
Manufacturing
Media
Oil & Gas
Pharmaceuticals
Professional Services
Retail
Utilities
Wholesale Distribution

Publications

9 Article/Blogs
How football and technology inspire young people to become the next generation of leaders: Manchester United Foundation and DXC Technology partnership
LinkedIn
October 26, 2022
In July this year, Manchester United and DXC Technology announced a multi-year partnership. Focussed on digital transformation and innovation, DXC Technology is helping Manchester United enhance fan engagement and take the match day experience to 1.1 billion followers around the world.

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Tags: Digital Transformation, Innovation, Leadership

Overcoming CX shortfalls across digital channels with (and without!) AI
ClickZ
June 03, 2022
Exclusive advice from global influencer and CXO leader, Cyril Coste on how to amp up your customer experience (CX) strategy and connect AI with digital

For years, marketing leaders and brands have treated AI equivalent to an enigma. Some businesses succeeded and some failed to apply AI across marketing and business functions. And why this typically is the scenario is because we often forget that AI is supposed to be the enabler for human efficiency and not an absolute replacement. We must handle it ethically with discernment and human intelligence.

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Tags: AI, Customer Experience, Digital Transformation

How to succeed in your Data-Driven Transformation in 7 steps?
LinkedIn
May 12, 2022
Every day, executives and senior managers face critical decisions that can impact their business positively or negatively. Decision-makers need accurate and timely information to make the best decisions possible. As data allows companies to identify problems and opportunities they may not have otherwise been aware of, they must base these decisions on solid and robust data.

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Tags: Digital Transformation, Innovation, Marketing

Senior executives, here's why you need to become B2B influencers
ClickZ
July 14, 2021
Recruiters are leaning towards senior professionals who have an established influence and display thought leadership
Being a B2B influencer yourself adds value to your portfolio which means, in addition to your expertise and experience you also bring to the table a highly engaged audience that trusts you
Building your bubble of influence can be intimidating – here’s the why, how, and everything you need to know about becoming a B2B influencer

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Tags: Digital Transformation, Leadership, Marketing

How to use contextual customer feedback to become a truly customer-centric organization
ClickZ
May 11, 2021
Contextual customer feedback is an essential internal feedback channel, ecommerce companies must pay attention to. It evaluates the customer experience by collecting feedback from all touch-points within the customer journey.

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Tags: Customer Experience, Digital Transformation, Leadership

21 Customer Experience Trends & Stats That Will Define CX in 2021
LinkedIn
January 25, 2021
As we don't know yet for how long we will be living in a world dominated by Covid 19; providing the best customer experience is more important than ever before.

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Tags: Customer Experience, Digital Transformation, Innovation

Has the New Normal brought us an Old Future?
Ingenuity
September 14, 2020
It would be an understatement to state that the last six months have changed the world in a way that we didn’t expect.

Whatever we have planned for the past ten years, since digital transformation came on the agenda, is now facing uncertainty and doubt.

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Tags: Digital Transformation, Innovation, Leadership

By letting people drive innovation, Oil and Gas can help lead Vietnam’s Industry 4.0 future
Hanoi Timess
October 10, 2019
From Blockchain to AI to IoT, digital technology is changing the face of industries as diverse as healthcare, construction and energy, with huge potential to deliver more efficient and sustainable outcomes. Industry 4.0 – the name for the new era in which industrial production will be optimised and customised rapidly – will offer rich rewards to those companies and economies, guided by forward-thinking governments, best able to leverage the digital technologies underpinning it.

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Tags: Digital Transformation, Innovation, Leadership

Five trends in Fintech
LinkedIn
October 19, 2017
Since 2008, Fintech companies have been disrupting the financial industry offering innovative solutions to deliver products and services to customers. Fintech is changing the way financial services operate by offering end-to-end transaction processing solutions over the internet in the cloud (a simplified view of course).

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Tags: Digital Transformation, Innovation, Marketing

6 Influencer Awards
Buzzsumo’s Top 100 Digital Marketing Influencers for 2021 (#36)
Browser Media & Buzzsumo
June 09, 2021
BuzzSumo’s influencer tool identifies key influencers based on various search options such as a certain topic, domains, or searching specific users. These individuals, or companies, are then ranked depending upon their ‘influence’ on the specific search term. Influence is often a difficult thing to define, however, Buzzsumo states that someone’s influence is measured by how much they can impact the reach of a post or article.

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Tags: AI, Digital Transformation, Innovation

Top 32 Digital Transformation Influencers on Twitter (May 2020) (#5)
The Awards Magazine
May 04, 2020
Our listing includes influencers, authors, and speakers who are influencing the people with latest trends, numbers and business analysis. Stay tuned to get the latest updates from the top Digital Transformation influencers on Twitter.

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Tags: AI, Digital Transformation, Innovation

Global Top 100 Big Data: Top Influencers and Brands
Onalytica
March 11, 2020
Since the printing press broke onto the scene in the 15th Century, the amount of data we produce has been increasing dramatically. Through a rocky last decade, Big Data as an industry has finally matured, and now the information explosion is finally upon us, we have more data than we know what to do with…or maybe not.

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Tags: AI, Digital Transformation, Innovation

18 Digital Transformation Leaders (And Where to Follow Them)
WhatFix
February 28, 2020
"As the principal consultant at Emergn, Cyril Coste uses his years of experience to help major companies create digital strategies and turn them into measurable results. He writes about the development of artificial intelligence and its current and future effects on sales and ecommerce. His posts are especially useful because they balance the current adoption of digital strategies with discussions on how technology will affect enterprises in the future."

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Tags: AI, Digital Transformation, Innovation

Judge for Hackathon HackerEarth Slash Hack 2.0
HackerEarth
October 03, 2017
/hack (slash hack) is a premier hackathon where hackers from all over will celebrate the spirit of programming and learn to create novel tangible solutions or actionable ideas. So, whether you are a student, an environmentalist, a programmer, an entrepreneur, or just a concerned citizen, this is a fabulous opportunity for you to help create a community that can look forward to a secure tomorrow.

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Tags: AI, Digital Transformation, Innovation

Global Top 100 Digital Transformation Influencers
Onalytica
July 06, 2016
Rank 51 in the Global Top 100 Digital Transformation Influencers
Post: http://www.onalytica.com/blog/posts/digital-transformation-top-100-influencers-and-brands/
Full report: http://www.onalytica.com/wp-content/uploads/2016/07/Onalytica-Digital-Transformation-Top-100-Influencers-and-Brands.pdf

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Tags: AI, Digital Transformation, Innovation

1 Keynote
#TDS2021 | Keynote 11 : Comment utiliser les commentaires client de manière contextuelle
YouTube
June 16, 2021
Comment améliorer ce que l’on a déjà, plutôt que de chercher à créer quelque chose qui est en dehors de notre périmètre d’action ? Telle est la question que Mr. Cyril Coste - CxO Digital Transformation Advisor, B2B Influencer Marketing, Innovation Evangelist à Londres - commence par poser. Il démarre son intervention par souligner l’importance de comprendre les attentes des clients en termes d’attentes et besoins, afin de créer des offres et services destinés aux clients, en affirmant que les indicateurs utilisés tels que la NPS ou CSAT ne sont pas entièrement exploitables, et n’indiquent rien par rapport au contexte client, ni la façon d’améliorer l’expérience du consommateur.

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Tags: Customer Experience, Digital Transformation, Leadership

10 Media Interviews
B2B Bites Back - Episode 2 - B2B Influencer Marketing
YouTube
November 12, 2021
Join Helen Sharpe and LBJ once again, as they chat to Ryan Bares, Global Influencer Marketing Lead at IBM, and Cyril Coste, one of the leading B2B Influencers in digital transformation as they discuss the Brand / Influencer relationship from both sides of the coin.

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Tags: Digital Transformation, Leadership, Marketing

Digital Transformation - What about the humans?
Apple Podcasts
August 12, 2021
“In the end it’s all about speaking the same language!” If you want to know what this sentence has to do with human-centric technology and low-coding, tune into the summer edition of our podcast. Chris Brow will be moderating from his holiday destination in Rome and joined virtually by his guests Cyril Coste, consultant for the digital transformation, and Jakob Schillinger, low-code evangelist at Siemens Mendix. Chris learns about fight or flight reactions, misunderstandings during Dungeons and Dragons roleplay games and how he’ll be able to deliver his first app in just two hours.

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Tags: AI, Digital Transformation, Innovation

Influencer Talk: Cyril Coste [PART 2]
YouTube
June 16, 2021
Let's continue with the second part of our Influencer Talk with Cyril Coste!

Digital expert and thought leader, he has a wide range of cross-industry experience in digital transformation, digitisation strategy development, digital innovation, customer experience, business analysis and more.

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Tags: Digital Transformation, Innovation, Leadership

Influencer Talk: Cyril Coste [PART 1]
YouTube
June 14, 2021
[PART 1]

Today, we host a special guest in this Influencer Talk: Cyril Coste!

Digital expert and thought leader, he has a wide range of cross-industry experience in digital transformation, digitisation strategy development, digital innovation, customer experience, business analysis and more.

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Tags: Digital Transformation, Innovation, Leadership

Cyril Coste: Starting your digital transformation journey | Open Up Digitals
YouTube
February 24, 2021
“If you haven’t started your digital transformation journey yet, you’re in big trouble” is one of his famous quotes. Fortunately, our guest in this episode of Open up Digitals has a positive view on how we should deal with this. An inspiring interview about customers, employees, data, and automation. In episode 15 of Open up Digitals we’re talking to French thought leader CYRIL COSTE an accomplished digital expert and ranked #1 on UK’s Most Influential Independent Digital Transformation Experts.

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Tags: AI, Digital Transformation, Innovation

Cyril Coste - Growth mindset and de-siloing for effective digital transformation
agiledrop
February 11, 2021
Cyril Coste is one of the top B2B influencers and experts in digital transformation. Based in the UK, he has served as consultant and advisor in many important digital transformation initiatives, in addition to founding and running several initiatives of his own.

In the first part of this episode, we discuss the importance of having a growth mindset in business and what it means for a company to be growth-oriented. The second part focuses on how overcoming common organizational biases is key to successful de-siloing. We tie things together by taking a look at how having a growth mindset can help with de-siloing and how the Covid pandemic and the rise of remote work have affected these two topics.

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Tags: Digital Transformation, Innovation, Leadership

Better Together: Customer Conversations #3: Achieving Real-time Customer Insights
SAP
December 04, 2020
Tamara McCleary, CEO of Thulium, welcomes Mustafa Mustafa, senior director of Analytics and Technical Shared Service, at Ferrara, and Cyril Coste, founder and executive coach at Digital and Growth, to explore the meaning and value of real-time customer insights

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Tags: Customer Experience, Digital Transformation, Innovation

Full Episode: Transformations in a Digital Age | SaugaTalks with Cyril Coste
YouTube
September 29, 2020
Cyril Coste is a CxO Digital Transformation Advisor, Innovation Evangelist, and Global Top B2B Marketing Influencer.

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Tags: Digital Transformation, Innovation, Leadership

Customer-oriented tech - Cyril Coste on Engati CX
YouTube
May 29, 2020
Cyril Coste, CxO Digital Transformation Advisor, talks about Customer Oriented Tech on Engati Engage. He is of the opinion that DIgital Transformation gives a better understanding of customers and helps in better CX.

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Tags: Customer Experience, Digital Transformation, Innovation

Huawei Now: New Meaning of Digital Transformation
YouTube
November 18, 2019
Digital transformation has a new meaning. Huawei Enterprise Business Group President of Global Marketing and Chief Marketing Officer Qiu Heng speaks to Emergn Principal Consultant Cyril Coste about Huawei’s role in this. From a business point of view, the main drivers behind digital transformation are improving efficiency of internal work and improving customer satisfaction through enhanced user experience, which is achieved through advanced technologies such as 5G, AI, Cloud, IoT and Big Data. Watch the video to find out more.

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Tags: Digital Transformation, Innovation, Leadership

2 Panels
Mastering Modernisation - the only way is digital
Fujitsu
June 15, 2022
Watch, listen and learn from a panel of tech influencers and digital transformation experts discuss the delicate balance between staying ahead and keeping control when shifting to digital. The promise of faster, more agile technology is appealing, but it’s not a race - we discuss the challenge of ensuring what’s implemented can be managed in practice. An investment of 30 minutes - but well worth it.

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Tags: AI, Digital Transformation, Innovation

Technologie, collaboration et travail hybride
DELL
May 19, 2022
Alors que nous nous habituons à travailler à distance, la technologie peut faire plus que nous faciliter la tâche.

Elle peut nous aider à surmonter les distances physiques et permettre aux gens de collaborer et d'innover de manière inédite. Ensemble, partout.

Pour expliquer comment, Dell s'associe à trois experts dans les domaines de la technologie, de l'innovation et du travail collaboratif pour explorer la façon dont la technologie peut rendre le travail hybride plus inclusif.

Pour en savoir plus, rejoignez notre modératrice #DellTogether, Dorothée Kristy, et les invités Nicolas Guetin, Head of Client Solutions, Dell Technologies France, Cyrille Chausson, Senior Research & Consulting Analyst, IDC France, et Cyril Coste, Chief Digital Officer et consultant

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Tags: AI, Digital Transformation, Innovation

4 Quotes
Perks of low-code platforms in addressing digital transformation challenges
Zoho
November 09, 2021
Low-code platforms allow users to quickly assemble an application from a library of prebuilt components, without writing any code. Non-experts can use a well-designed low-code platform in a business domain to rapidly build applications for common tasks, with little or no programming. Another great benefit from these applications is that they are often easier to maintain and support than custom code, thanks to the use of standard components. Other expected low-code benefits include reduced time to market for new products, reduced maintenance costs, and improved user experience. Low-code applications are perfectly adequate to address digital transformation challenges. They empower the user by giving them a more accessible and user-friendly way to be productive, as users can respond to changes quickly and without any extra resources.

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Tags: AI, Digital Transformation, Innovation

How media buyers are reacting to Facebook's drama: 'spread your risks and ad dollars'
The Drum
October 05, 2021
“Crisis? Where? Are users leaving the platforms? Are employees leaving Facebook and giving up their stock options? No. The company is facing real issues and serious concerns regarding what it does with our data. But there is no one to confront Facebook.” -Cyril Coste, founder and chief digital officer at Digital and Growth

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Tags: Digital Transformation, Innovation, Leadership

The Future of Digital Identity
Ping Identity
November 10, 2020
Digital identity can help organisations and individuals protect themselves against fraud by allowing them to authenticate themselves on various platforms without revealing too much personal information. Digital identity helps secure transactions between parties and reduces the risk of fraud.” —Cyril Coste

The adoption of digital identity will have three significant impacts on the market:

The first has to do with widespread access to a single and true identity. Once a person creates a digital identity and chooses a password or biometric data for security purposes, they can use it on any website without needing another account.

The second impact is the ability to make claims-based systems interoperable with one another. The adoption means that people can move their data from one system to the next without worrying about compatibility issues.

The third impact is a shift from the GAFA (or similar) being the reference to third parties, who do not have a commercial interest in exploiting customers' personal information.”

—Cyril Coste

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Tags: Digital Transformation, Innovation, Leadership

What’s next for the offset to digital transition? Print industry experts share their views
LinkedIn
December 06, 2019
I agree with Cyril Coste, Digital Transformation Director, that the customer-centric nature of digital transformation brings a high level of personalisation alive. To do this Print Service Providers (PSPs) need to become data-driven. That means upskilling the workforce and bringing agility into the organisation with new ways of working by focusing on the outcomes, not the outputs. To succeed PSPs should build sustainable systems' integration points based on API and microservices, connect data for a greater understanding of client needs and develop better products, faster.

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Tags: Digital Transformation, Innovation, Leadership

9 Videos
Digital Business Transformation | Interview with Nigel Vaz
YouTube
April 27, 2022
In this video, I interview Nigel Vaz, CEO of Publicis.Sapient, a leading Digital Business Transformation agency.

Nigel is the author of "Digital Business Transformation: How Established Companies Sustain Competitive Advantage," Wiley.

We discuss what and how organizations and C-suite leaders need to succeed in their digital transformation journeys.

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Tags: Digital Transformation, Innovation, Leadership

Innovation in Labels an Packaging: Interview with Maarten Zubli - Avery Dennison- Sustainability
Import from youtube.com
December 16, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

What is a Smart City? With Siemens and Afzal Mohammed VP IoT Technology and Innovation at Expo2020
Import from youtube.com
November 16, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

Let's talk about Railigent with Gerhard Paal from Siemens Mobility
Import from youtube.com
November 04, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

Intelligent Labels: Interview with Uwe Hennig - Avery Dennison: Technology, Supply Chain, and Retail
Import from youtube.com
October 28, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

Siemens at Expo2020, Oliver Kraft, Executive Vice-President at Expo2020, Smart City & Sustainability
Import from youtube.com
October 22, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

Smart Infrastructure with Matthias Rebellius - Smart Infrastructure CEO at Siemens at Expo2020
Import from youtube.com
October 14, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

Customer Experience Trends - 21 Customer Experience Trends & Stats That Will Define CX in 2021
Import from youtube.com
January 22, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

Customer Experience - Customer Summit - Transform business data into intelligent customer experience
Import from youtube.com
January 21, 2021

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Tags: Customer Experience, Digital Transformation, Innovation

2 Webinars
What Do Your Customers Really think?
Webgains
February 08, 2022
For years we have been reliant on the NPS score to determine customer feedback. And, whilst this metric is still very relevant, but in retail especially, we need to do more, to know more. Digital transformation expert Cyril Coste joins Webgains’ CMO Natasha McKenzie to discuss what a fresh approach for customer engagement and feedback in the retail sector might look like.

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Tags: Customer Experience, Digital Transformation, Leadership

Webinar: Customer Insights for CX Personalization: Which Data Matters Most?
Acquia
January 24, 2019
In this expert-led webinar we’ll be analyzing which customer data enables you to provide the most engaging digital experiences. Featuring a team of independent thought leaders and citing examples from the financial services and retail sectors, we aim to share a mix of practical guidance and actionable insights.

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Tags: Customer Experience, Digital Transformation, Leadership

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