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Paul Roberts

Glasgow, United Kingdom

Customer Experience | Always On Client Listening | SaaS | Customer Insight | CEO MyCustomerLens - always-on listening

Paul Roberts Points
Academic 0
Author 5
Influencer 68
Speaker 0
Entrepreneur 0
Total 73

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Areas of Expertise

Customer Experience 30.07

Industry Experience

Publications & Experience

5 Author Newsletters
Are you listening to learn or to confirm?
Linkedin
February 12, 2026
You know the voice of your clients matters. Your firm talks about it in strategy meetings. Your BD team runs programmes around it.

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Tags: Customer Experience

Can you profit from listening?
Linkedin
January 22, 2026
Most firms don’t argue about whether they should listen to clients. They argue about how much listening they can afford.

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Tags: Customer Experience

The hidden value equation - are your clients buying less, or differently?
Linkedin
January 15, 2026
As BD and marketing teams start working towards their 2026 growth targets, it’s a good time to ask whether you still understand how your prospects and clients define value.

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Tags: Customer Experience

How formal does your client voice need to be?
Linkedin
December 04, 2025
Clients share a wide range of signals with your firm, and your competitors.

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Tags: Customer Experience

Do you have any signal?
Linkedin
November 27, 2025
You know that feeling when your phone says you have plenty of 4G or even 5G signal, yet you can’t surf the web or send a message?

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Tags: Customer Experience

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Paul Roberts


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