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Christina Garnett

Chief Customer and Communications Officer at neuemotion

Virginia, United States

Christina Garnett is an award-winning Fractional Chief Customer Officer, customer experience strategist, and the author of Transforming Customer–Brand Relationships (Kogan Page, 2025). Her work focuses on helping brands build emotional connection, customer advocacy, and long-term loyalty through intentional customer experience, community engagement, and brand storytelling.

Christina has worked with small businesses, startups, and Fortune 500 companies through her roles at neuemotion, HubSpot, the Small Business Development Center (SBDC), and ICUC. Her insights have been featured in Adweek, Campaign US, Forbes, and HubSpot Academy, and she has spoken at global industry events including INBOUND, CNX, and Digital Summit.

With a background in CX strategy, social listening, and community-building, Christina helps organizations design customer experiences that are felt, not just measured.

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Virginia
Speaking Topics: Customer Experience,

Christina Garnett Points
Academic 0
Author 77
Influencer 243
Speaker 19
Entrepreneur 0
Total 339

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Minimum Project Size: $25,000+
Average Hourly Rate: $300+
Number of Employees: 11-50
Company Founded Date: 2025
Media Experience: 7 years
Last Media Training: 12/30/2025

Areas of Expertise

Behavioral Science 55.91
Business Continuity
Business Strategy 30.49
Culture
Customer Experience 31.11
Customer Loyalty 34.54
Cybersecurity 30.03
Design Thinking
Digital Disruption
Digital Transformation
Emerging Technology
Entrepreneurship 30.19
Future of Work
Leadership
Management
Marketing 30.22
Personal Branding
Public Relations 30.20
Social 30.77
Startups
Transformation

Industry Experience

Federal & Public Sector
Higher Education & Research
Media
Professional Services

Publications & Experience

13 Article/Blogs
An Open Letter to End Machiavellian Marketing
Campaign US
December 29, 2025
An open letter to the marketing and advertising world, calling out rage bait and Machiavellian marketing practices.

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Tags: Behavioral Science, Customer Loyalty, Marketing

The WNBA has graduated from startup mode — now comes the hard part
Campaign US
November 13, 2025

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Tags: Business Strategy, Marketing, Social

Why Ryan Trahan’s 50 States in 50 Days YouTube campaign is a rare biz opp for brands
PR Week
July 22, 2025

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Tags: Business Strategy, Customer Loyalty, Marketing

Aston Martin F1 hands the marketing keys over to fans in #FanMade campaign
Campaign US
July 08, 2025

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Tags: Customer Experience, Marketing, Social

These Brands Used the Super Bowl to Actually Connect With People
Adweek
February 10, 2025

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Tags: Customer Experience, Customer Loyalty, Marketing

The CrowdStrike Outage Is a Lesson in Crisis Communications
Adweek
July 22, 2024

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Tags: Customer Experience, Cybersecurity, Public Relations

The Internet Is Forever. When Should Brands Capitalize on Trending Pop Culture References?
Adweek
July 11, 2024

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Tags: Business Strategy, Marketing, Social

Creating Core Memories: How to Build Emotional Connections with Customers
G2
July 10, 2024

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

Molly Baz's Pregnant Body Is Too Risque for Times Square
Adweek
May 13, 2024

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Tags: Business Strategy, Marketing, Public Relations

Influencer Marketing Needs to Adapt: A Cautionary Lesson From Tarte Cosmetics
Adweek
March 07, 2024

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Tags: Customer Experience, Customer Loyalty, Marketing

The Authentic Way Brands Can Get In On Pop Culture Moments
Adweek
June 01, 2023

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Tags: Business Strategy, Marketing, Social

10 Takeaways From Chewy's Master Class on Customer Care
Adweek
June 22, 2022

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Tags: Customer Experience, Customer Loyalty, Marketing

Psychology and Community Building
Medium
January 13, 2021

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Tags: Behavioral Science, Business Strategy, Marketing

4 Author Newsletters
Trust Is the Strategy
Linkedln
December 29, 2025
This newsletter exists to give you perspective, language, and confidence. Not tactics for the sake of activity, but ways of thinking that help you see what’s really happening inside customer relationships and explain it clearly to others. Especially in moments of growth, change, or pressure, when good intentions collide with systems that were not designed with trust in mind.

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

Homework for Better CX in 2026
Linkedln
December 22, 2025
Pocket CCO is for leaders, CX practitioners, marketers, and operators who are asked to make customer-first decisions every day, often without the authority, budget, or internal backing to make those decisions easy. This newsletter exists to give you perspective, language, and confidence to advocate for customers, even when it’s not technically your job title.

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

The Network Effects of Great CX
Linkedln
December 15, 2025
Welcome to Pocket CCO, your go-to place for clear, practical insights on customer experience and customer-led growth. This newsletter is built for leaders who think about customers beyond surveys and dashboards, and for anyone who has ever wished they had a Chief Customer Officer in their pocket when tough decisions show up. Today’s issue looks at how customer experience creates network effects, and why the way you treat one customer rarely stops with just one.

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

The Great Breakup
Linkedln
December 08, 2025
This is your space to think more clearly about customers, relationships, and the way brands show up in the world. Every week, we dig into the signals that matter, the shifts shaping customer expectations, and the practical ways teams can build trust without needing a 200-slide deck to get there.

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

1 Book
Transforming Customer-Brand Relationships
Kogan Page
September 30, 2025

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

1 Panel
Beyond The Transaction: Designing CX That Drives Retention
Shopify NY
October 07, 2025

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

2 Speaking Engagements
Debate: Why Founder-Led Brands Falter
INBOUND
September 05, 2025

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Tags: Business Strategy, Entrepreneurship, Marketing

Micro Moments of Magic: Christina Garnett on The CX Insights You’re Missing
Sprinklr CX Wise Podcast
June 06, 2025

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

3 Trainings
Maven Lightning Session
Maven
January 28, 2026

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

Mindshare Masterclass: Transforming Customer-Brand Relationships
Goldcast
January 19, 2026

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Tags: Business Strategy, Customer Experience, Customer Loyalty

Building a Social Listening Program with Christina Garnett
Semrush
February 01, 2022

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Tags: Business Strategy, Marketing, Social

1 Workshop
Every Customer is an Influencer: Building Programs That Empower, Elevate, and Activate Real Advocates
Toronto Community Week
October 23, 2025

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Tags: Behavioral Science, Customer Experience, Customer Loyalty

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