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Ric Cavieres

Delray Beach , florida, United States

At OZ we are Passionate about Making Digital Magic for our Clients through a relentless focus on their Customer Experience (CX), coupled with Digital Innovation, that drives Engagement and Measurable Business Impact.

We drive this through utilizing Design Thinking and always Mobile and leveraging our Digital Building Blocks:

- Robotic Process Automation (RPA) and Intelligent Automation (IA)
- Analytics and Artificial Intelligence (AI)
- Internet of Things (IoT)
- Cloud Services
- OZ Innovation Labs

Combined with our unique and trend setting - not following - Industry-CX-Lens we are building the Digital Solutions of the Future with our Clients who are Digitally Re-imagining their Industries.

Please reach out to me at Ric.Cavieres@FollowOZ.com or on my Cell: 305 753-5811 to find out more and to embark on a navigated digital journey together.

Ric Cavieres	Points
Academic	0
Author	3
Influencer	4
Speaker	0
Entrepreneur	0
Total	7

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Areas of Expertise

AR/VR 30.44

Customer Experience 30.03

Digital Transformation 30.01

Innovation 30.07

Industry Experience

Pharmaceuticals

Publications

3 Article/Blogs

OZ Makes Augmented Reality (AR) Detailing a Reality for Biopharma
OZ Digital Consulting
August 07, 2019

Fort Lauderdale, FL – (April 10, 2019) – OZ, a global consulting company enhancing customer experiences through digital innovation, recently launched a first-of-its-kind application that brings an augmented reality (AR) environment to physician Detailing.

See publication

Tags: AR/VR, Customer Experience, Innovation

The Realities of VR and AR in the Industry | 2019
OZ Digital Consulting
July 26, 2019

According to Mr. Cavieres, there are three key challenges with AR/VR for the pharma industry: innovation inertia, regulated content, and user training. “I believe the slowness to adopt AR/VR is largely because of people and companies do not understand the fast-moving AR/VR technology and still view it as a gaming environment, and conversely experts…

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Tags: AR/VR, Digital Transformation

Great CX Means Sleeping With the Enemy | OZ
OZ Digital Consulting
July 25, 2019

Ring video doorbells light up your smartphone with images of your doorstep in real-time. Uber Taxi lets customers know when a local cab is nearby. Airline alliances allow you to redeem your frequent-flyer miles on a different carrier from the one you earned them on. Third-party sellers on Amazon share the same core platform to sell competing items. Sonos music is easily piped through Alexa wireless speakers. As consumers, we don’t bat an eye at these occurrences, but each of these scenarios is an example of one competitor inviting another into a partnership to enhance customer experience (CX).

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Tags: Customer Experience, Innovation