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David Stewart

MD at Opimise

England, United Kingdom

Bringing Flow Management to IT Support. Better Practices. Better Service Experiences.

David Stewart Points
Academic 0
Author 16
Influencer 12
Speaker 0
Entrepreneur 0
Total 28

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type: Company
Minimum Project Size: $1,000+
Average Hourly Rate: $150-$199
Number of Employees: 1-10
Company Founded Date: 2024

Areas of Expertise

Business Strategy
Customer Experience 30.19
IT Leadership
IT Operations 39.10
IT Strategy 32.94
Management 30.13

Industry Experience

Federal & Public Sector
Higher Education & Research
Professional Services
Real Estate

Publications

7 Article/Blogs
How Good Service Design Makes for Good Service Level and Expectation Management
Opimise
January 09, 2024

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Tags: Customer Experience, IT Operations, IT Strategy

The Quandary of Expectations Management in IT Support
HDI
November 13, 2023

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Tags: Customer Experience, IT Operations, IT Strategy

Is there a better best practice for IT Support?
HDI
February 28, 2023
Activity Prioritisation explained.

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Tags: Customer Experience, IT Operations, IT Strategy

Service System - 20 High Performance Principles for IT Support
Opimise
September 23, 2022
The Focus Framework for Flow Management is based on 20 good practice principles for high performing teams. The Service System blog was written for SupportWorld (HDI).

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Tags: Customer Experience, IT Operations, IT Strategy

The Remote Working Dilemma - will it be a Game-Changer for IT?
LinkedIn
September 27, 2020
This article discusses why I think service team managers would usually have concern if their teams were to be substantially home-based forevermore.

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Tags: Management

ITSM Tool change? Simplify: there's only one reason needed...
LinkedIn
May 29, 2020
Computer issues aren’t the only thing needing to be fixed. IT Support itself has always been broken. This article explains why, and how all service issues can be overcome.

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Tags: Management

A Digital Bedrock for Value Assurance
LinkedIn
January 16, 2020
Customer related digital transformation is centred on the online experience and associated efficiencies. Internal transformation is focused on the optimisation of individual business processes, utilising modern tools. But what of the efficiency and effectiveness in how service and operational teams handle workload that will always be completed manually by the team themselves? If digitalised "human workload management" isn't established as a pre-requisite, delivery teams will find it far more difficult to instill an organisational culture that's primed for digital transformation, something that's vital for projects to be highly successful.

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Tags: Management, Transformation

1 Video
Flow Management Explained
Opimise
January 19, 2024
Activity Prioritisation and Contribution Recognition are Flow Management's base and complementary practices.

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Tags: Customer Experience, IT Operations, IT Strategy

2 Whitepapers
Elevate CX | EX Well Beyond the Current IT Experience Management (ITXM) Approach
Opimise
December 01, 2023
ITXM is severely challenged in affecting its bottom line, particularly for its primary target, IT support services. Flow Management practices fill the gap.

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Tags: Customer Experience, IT Operations, IT Strategy

Flow Metrics in IT Support and Beyond
Opimise
February 26, 2021
How Flow Metrics improve operational processes & make permanent work-from-home viable for more teams across the Enterprise.

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Tags: Customer Experience, IT Operations, IT Strategy

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