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Georgina Otubela

Rochester, England, United Kingdom

Service Delivery Leader | ITIL Managing Professional | Service Management | ISO27001 practitioner | Prince2 & Agile Practitioner | Mentor | Author | WIT Advocate | BSI &ISO committee member

Available For: Advising, Authoring, Consulting, Influencing, Speaking
Travels From: Kent, UK
Speaking Topics: Leadership, service delivery,

Georgina Otubela Points
Academic 0
Author 5
Influencer 5
Speaker 29
Entrepreneur 0
Total 39

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Company Information

Company Type:
Minimum Project Size: Undisclosed
Average Hourly Rate: Undisclosed
Number of Employees: Undisclosed
Company Founded Date: Undisclosed

Areas of Expertise

Careers 33.30
Coaching 30.25
Culture 30.19
Diversity and Inclusion 30.81
Future of Work 30.05
IT Leadership 33.03
IT Operations 50.91
IT Strategy 30.47
Recruiting 36.56
Social 30.33

Industry Experience

Publications

4 Article/Blogs
Bridging the skills gap
International Institute for Learning
May 08, 2024
Bridging the skills gap in technology, attracting, recruiting and retaining talent in technology

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Tags: Diversity and Inclusion, IT Operations, Recruiting

Managing the next generation of service management talent
PeopleCert
May 03, 2024
How did you get into Service Management?
Is Service Management Sexy?
How do we engage Generation Z & Generation Alpha in service management careers
Sophie Hussey David Barrow and I discuss these topics and more within this article, published in collaboration with PeopleCert, an article that was inspired by a recent ISO - International Organization for Standardization 20000 Committee Meeting.

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Tags: Careers, IT Leadership, IT Strategy

Bridging the skills gap
ISO
May 02, 2024
During a recent micro meeting, a panel formed of committee members discussed the skills gap affecting various industries due to the rapidly evolving technological landscape. This issue is of particular concern within Information Technology, and Service Management.

This article aims to follow up on some actions taken since the discussion. We want to thank Georgina Otubela, a panellist and brand-new committee member, for her valuable contribution.

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Tags: Careers, Diversity and Inclusion, Recruiting

Unlocking ITIL4: Defining Value and Navigating Career Growth
International Institute for Learning
March 06, 2024
What is ITIL and how can it benefit your organisation and support your career development? In this article, we explore the foundational concepts of ITIL4 and discuss how the ITIL framework has supported their career progression.

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Tags: Careers, IT Operations, IT Strategy

1 Author Newsletter
You can sit with us
substack
May 08, 2024
Inclusivity of the women in ITSM network launching soon

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Tags: Careers, IT Leadership, IT Operations

2 Keynotes
Continual improvement - bridging the gap between technology and businesses
SDI
June 11, 2024
This presentation explores the principles of Continual Service Improvement (CSI) within the ITIL 4 framework and provides strategies to embed a culture of continual improvement in technology teams while bridging the gap between business and technology.

Georgie discusses the challenges and successes encountered over her 20 year career in service management.

We will begin with an overview of ITIL 4, discussing the alignment of IT services with business needs, and introduce CSI as a key component focused on ongoing service, process, and product enhancement. The importance of CSI is highlighted by its role in driving adaptability, customer satisfaction, and efficiency.

We will address common sense practices helping teams and organisations to define a vision, assess their current state, set measurable targets, develop and implement improvement plans, evaluate results, and sustain momentum with a view to fostering a culture of improvement include leadership commitment, employee empowerment, continuous training, and recognition.

We will discuss why addressing resistance to change is crucial, and offer insights into how to positively engage with stakeholders, communicate benefits, and provide support to teams and organisations.

This session aims to equip technology teams and business leaders with the knowledge and tools to drive continual improvement and foster a collaborative, improvement-focused culture.

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Tags: Culture, IT Leadership, IT Operations

The great skills gap - attracting, recruiting and retaining diverse talent
Service Desk and IT Support show
April 18, 2024
Delivered keynote session facilitating a panel discussion addressing the skills gap and attracting, recruiting and retaining diverse talent

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Tags: Careers, IT Operations, Recruiting

1 Speaking Engagement
career and further education discussion year 10 - harris girls school
Harris Acagemy Girls school
March 11, 2024
1 hour discussion with year 10 about further education options, careers and my experience in schools college and university

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Tags: Careers, Diversity and Inclusion

2 Workshops
Hot topic - leveling up career
Service Desk and IT Support show
April 17, 2024
Title: Levelling up
Sypnosis:
Lets talk about progressing into leadership, whether its your first team lead role or climbing the leadership ladder. We will be exploring strategies for defining yourself as a leader, building your personal brand and motivating your team to deliver successfully.
We will discuss what value means to you as a leader and what value looks like in your business to set you on the path for success.


Takeaways:

Personal branding, defining your values, your approach and your image. Your values will help get you hired, your team culture will be built on your values. How will you instil that culture and motivate your team. What does your image say, both physically and your online presence.

Your team, how are you going to motivate your team to delivery results. Mentoring and supporting your team for their personal development. Navigating difficult conversations.

Delivering, what does delivering value and success in your role look like and how will you know you are hitting the right mark. We will discuss strategies to manage and deliver and how to evaluate delivery and asking for feedback
 

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Tags: Coaching, Diversity and Inclusion

year 7 workshop - career choices
Harris Acagemy Girls school
March 11, 2024
Working with year 7 exploring career choices and aspirations

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Tags: Careers, Future of Work, Social

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