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Stacy Sherman
Founder/ Chief Experience Officer at Doing Customer Experience (CX) Right®
New York, United States
A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies. Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science™ framework that consistently produces tangible results and brand distinction. Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her DoingCX Right podcast. LinkedIn Learning course and Journey Management book, offering deeper insights into CX, are launching in 2024.
Available For: Advising, Authoring, Consulting, Influencing, Speaking Travels From: NJ
Speaking Topics: Doing Customer Experience Right (CX) as a brand differentiator. + Increasing Customer Service Agent Value & Loyalty For Better CX and more at DoingCXR
Stacy Sherman
Points
Academic
0
Author
116
Influencer
120
Speaker
3
Entrepreneur
20
Total
259
Points based upon Thinkers360 patent-pending algorithm.
Business Unit: Customer Experience. Customer Service
Minimum Project Size: N/A
Average Hourly Rate: N/A
Number of Employees: 1-10
Company Founded Date: 2023
Media Experience: 20 years
Last Media Training: 12/01/2023
Last Media Interview: 11/07/2023
Areas of Expertise
AI
Business Strategy
Change Management
Coaching
Culture
Customer Experience 32.31
Customer Loyalty 30.17
Digital Transformation
Entrepreneurship
Management
Marketing 30.49
Personal Branding
Social
Industry Experience
Consumer Products
Media
Other
Professional Services
Telecommunications
Publications
20 Article/Blogs
AI in Advertising: Customer Experience Insights from Toys ‘R’ Us Ad Controversy
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July 01, 2024
Examine the CX impact of the controversial Toys 'R' Us AI ad. Discover five critical actions to effectively leverage AI, push boundaries, and captivate your customers.
The post AI in Advertising: Customer Experience Insights from Toys ‘R’ Us Ad Controversy appeared first on Doing CX Righ
Strengthening Customer Relationships: The Power of Tangible Rewards
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June 30, 2024
Are loyalty programs dead? Discover how tangible rewards might be the key to creating unbreakable customer relationships. Tune in now.
The post Strengthening Customer Relationships: The Power of Tangible Rewards appeared first on Doing CX Right.
Healing Healthcare: Overcoming Challenges to Improve Patient Experience
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June 26, 2024
Learn how transforming patient experience can heal our broken healthcare system, with insights for everyone in the medical field.
The post Healing Healthcare: Overcoming Challenges to Improve Patient Experience appeared first on Doing CX Right.
Customer Service Winning Plays: Proven Strategies From Mercedes-Benz Stadium
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June 09, 2024
Tired of losing clients to the competition? Learn how to create unforgettable experiences and turn them into lifelong fans. Discover winning customer service plays from Mercedes-Benz Stadium with Stacy Sherman and Harry Hynekamp
The post Customer Service Winning Plays: Proven Strategies From Mercede
Link Between Employee Offboarding and Customer Experience: Doing Both Right
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June 04, 2024
Why does employee offboarding matter if they're already out the door? Learn its impact on customer experience and effective practices
The post Link Between Employee Offboarding and Customer Experience: Doing Both Right appeared first on Doing CX Right.
The Ripple Effect: How Employee Treatment Impacts Customer Loyalty & Referrals
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June 03, 2024
Learn how to create a workplace where everyone thrives – from employees to customers and your bottom line. Listen to Doing CX Right Podcast now for insights on employee experience and its impact on business success.
The post The Ripple Effect: How Employee Treatment Impacts Customer Loyalty &
How to Make Feedback a Gift, Not A Curse, in the AI Era
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May 31, 2024
Is feedback an advantage or a drawback? Learn how to give and receive feedback that inspires, motivates, and strengthens connections, rather than eroding relationships.
The post How to Make Feedback a Gift, Not A Curse, in the AI Era appeared first on Doing CX Right.
The High Cost of Lost Customer Loyalty: Ticketmaster’s 5 Lessons For Every Industry
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May 24, 2024
Ticketmaster fiasco reveals the high cost of lost customer loyalty. Learn lessons on pricing, technology, user experience and prioritizing customer experience.
The post The High Cost of Lost Customer Loyalty: Ticketmaster’s 5 Lessons For Every Industry appeared first on Doing CX Right.
Customer Service and Culture Lesson From LinkedIn’s Sam Stern
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May 14, 2024
You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Listen to this episode of Doing CX Right podcast with Stacy Sherman and featured guest Sam Stern, Customer Service leader at LinkedIn, for answers to these questions and much mor
Embracing Human Error: Turning Mistakes Into Meaningful Customer Experiences
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February 01, 2024
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.
The post Embracing Human Error: Turning Mistakes Into Meaningful Customer Experiences appeared first on Doing CX Right.
Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction
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January 28, 2024
Are toxic employees driving your customers away? Learn how to attract top talent and increase customer satisfaction on Doing CX Right Podcast with host Stacy Sherman & guest Bryan Adams.
The post Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction appeared first
The Analytics Edge – Transforming Customer Insights into Business Wins
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January 22, 2024
Are you facing gaps in your customer journey across channels? Learn how to effectively use AI and customer insights to design impactful experiences with Stacy Sherman and featured podcast guest, Sean Albertson.
The post The Analytics Edge – Transforming Customer Insights into Business Wins app
Elevating Customer Service Leadership in 2024: Start, Stop, and Keep Doing
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January 14, 2024
Learn effective customer service leadership strategies with expert insights to enhance success and achieve your organizational goals.
The post Elevating Customer Service Leadership in 2024: Start, Stop, and Keep Doing appeared first on Doing CX Right.
Setting the Bar – How to Become a Category Of One Business
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January 07, 2024
Customer service experts Joe Calloway and Stacy Sherman discuss how to transform your business into a 'Category of One." They share expert guidance on differentiation, customer-centricity & exceptional leadership.
The post Setting the Bar – How to Become a Category Of One Business appeare
Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore
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December 18, 2023
Award-winning authors and leadership experts, Lisa Ford and Stacy Sherman discuss the key differences between customer service and customer experience and actionable insights to boost retention and fuel growth
The post Rethinking Customer Service – Why ‘Good’ Just Isn’t Enoug
The Human Touch in the AI Era: The Crucial Role of Call Center Agents
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December 17, 2023
Are you struggling to balance AI with genuine customer interactions? Discover how call center agents bridge the gap, offering invaluable insights and strategies.
The post The Human Touch in the AI Era: The Crucial Role of Call Center Agents appeared first on Doing CX Right.
The Fred Factor Effect: Transforming CX from Ordinary to Exceptional
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December 14, 2023
Award-winning author and leadership expert, Mark Sanborn and Stacy Sherman discuss how to consistently deliver positive emotion and go beyond ordinary service based on 4 principles of "The Fred Factor."
The post The Fred Factor Effect: Transforming CX from Ordinary to Exceptional appeared first on
AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event
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December 11, 2023
Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service from Stacy Sherman of Doing CX Right®
The post AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event appeared first on Doin
How Unconscious Biases Influence Your Customers’ Decision-Making Process
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December 03, 2023
Learn to how cultivate emotional bonds, create lasting impressions & address unconscious biases for impactful customer interactions & brand distinction. Listen now to Doing CX Right Host Stacy Sherman and featured guest Sylvie di Giusto. Take notes as there are a lot of CX leadership gems
Workplace Trends in 2022 & Beyond
linkedin
November 01, 2021
There is no doubt that customer experience (CX) is a key brand differentiator, and will continue to be a driving force for company success in 2022 and beyond. What workforce trends do brand leaders need to plan for and take action to retain employees and increase customer loyalty?
Doing Customer Experience Right As Your Brand Differentiator
Journey Management Book Releasing in 2024
October 01, 2024
Hi. I’m Stacy —on a mission to cultivate meaningful, authentic relationships and experiences the enrich peoples’ lives. We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight, a proprietary Heart & Science framework and educate leaders through my speaking and content about getting and keeping loyal customers fueled by a valued and empowered workforce.
There’s no reason ever to have bad experiences. See my speaking topics at DoingCXRight.com/speaking
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Embracing Human Error: Turning Mistakes Into Meaningful Customer Experiences
Workplace Trends in 2022 & Beyond
Doing CX Right
Doing Customer Experience Right As Your Brand Differentiator
