I help mid to large sized organisations improve and maintain their reputation. Reputations are earned through the experience you offer your customers, your employment practices and your ability to secure and avoid data breaches.
Why do I do this?
My journey started from my first jobs serving customers on local pharmacy delivery routes and then in the local supermarket.
Eventually I was working in Financial Services and over 20 years ago I was handed the blueprints to a new Contact Centre and asked to make it happen. That crash course, and my many experiences since, have equipped me with real-world knowledge and expertise across Contact Centres, CX, Project Management, Technology, Transformation, Leadership and Change.
I have experience within Government, Financial Services, Retail, NFP and Community organisations that I bring that experience to my clients and partners. I leverage my practical award-winning experience to help you overcome challenges, and to build, maintain and protect your reputation.
Available For: Authoring, Consulting, Influencing, Speaking
Travels From: Sydney, NSW
Speaking Topics: Customer Experience, Contact Centres and Technologu
| Michael Clark | Points |
|---|---|
| Academic | 0 |
| Author | 0 |
| Influencer | 2 |
| Speaker | 0 |
| Entrepreneur | 0 |
| Total | 2 |
Points based upon Thinkers360 patent-pending algorithm.
Top 100 Contact Centre Influencer APAC
Tags: Customer Experience
