Simon Kriss

Chief Innovation Officer at Customer Experience Innovation Institute

Melbourne, Australia

Simon Kriss is the Chief Innovation Officer for the CX Innovation Institute and is based in Melbourne, Australia.

Simon is Australia's leading voice on the use of AI in Customer Experience and the author of “The AI Empowered Customer Experience” . Simon also hosts podcasts on CX and AI.

Simon is an in-demand advisor and industry commentator as well as a highly acclaimed public speaker having presented across the globe on many topics including the future of CX.

Available For: Consulting, Speaking
Travels From: Melbourne, Australia
Speaking Topics: Customer Experience; Artificial Intelligence; Innovation

Simon Kriss	Points
Academic	0
Author	94
Influencer	0
Speaker	0
Entrepreneur	0
Total	94

Points based upon Thinkers360 patent-pending algorithm.

Thought Leader Profile

Portfolio Mix

Customer Experience Innovation Institute

Chief Innovation Officer

www.cxii.com.au

Company Type: Company

Minimum Project Size: N/A

Average Hourly Rate: $300+

Number of Employees: N/A

Company Founded Date: Undisclosed

Media Experience: 20 years

Last Media Training: 05/02/2018

Last Media Interview: 07/07/2023

Areas of Expertise

AI 31.21

Customer Experience 32.72

Customer Loyalty 32.02

Digital Disruption

Digital Transformation

Innovation

Retail 35.27

Generative AI 30.07

Industry Experience

Consumer Products

Federal & Public Sector

Financial Services & Banking

Hospitality

Insurance

Professional Services

Retail

Telecommunications

Travel & Transportation

Utilities

Publications

1 Article/Blog

The Do-Re-Mi of AI
Simon Kriss
February 19, 2024

This is the first in a series aimed at those just starting their AI journey.

See publication

Tags: AI, Generative AI

1 Book

The AI empowered customer experience: A CX practitioner’s guide to the possibilities and risks of AI
Kindle Direct
July 02, 2023

In an era where technology's influence permeates every facet of life, understanding Artificial Intelligence's (AI) dual nature in shaping customer experience (CX) from its enticing possibilities entwined with complex risks, to outright hype, is not just crucial, it's indispensable.

AI is here with force, and it is causing an unparalleled change in our world. Whether you are suffering from FOMO (fear of missing out) or FOMF (fear of moving forward), the benefits and impacts of AI would only be ignored at your peril.

This book aims to demystify AI and how it can empower the customer experience, the employee experience and customer operations by providing relevant and practical use cases.

This book is written for the CX practitioners rather than technology leaders and speaks to how AI applications can provide tangible measurable benefits to organisations and their customers.

Written by industry thought-leader and futurologist Simon Kriss, this guide will put you on the path to your first (or next) business-driven AI project with confidence, understanding and a few handy hints from the people creating this exciting technology.

See publication

Tags: AI, Customer Experience, Retail

11 Podcasts