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Khalid Basit
London, United Kingdom
For almost a decade, I’ve provided digital transformation consulting services to enterprises. As the Director of Automation Consultancy at M.M., I provide discovery sessions and consultancy services to our clients—particularly those in the telecommunications sector—helping them realise the real benefits of intelligent automation.
My consulting projects made me quickly realise the importance of consolidating knowledge around intelligent automation deployments in telcos to help the industry collectively evolve together. This realisation led me to accept the role of COO of the Telecom Intelligent Automation Council (TIAC), a position I’ve held since June 2023.
At TIAC, I spearhead the deployment of intelligent automation solutions to optimize operations in the telecommunications industry, focusing on enhancing efficiency and service delivery. My role involves strategizing automation projects and fostering partnerships to drive innovation and growth.
Khalid Basit
Points
Academic
0
Author
16
Influencer
1
Speaker
89
Entrepreneur
0
Total
106
Points based upon Thinkers360 patent-pending algorithm.
Thought Leader Profile
Portfolio Mix
Company Information
Areas of Expertise
Agentic AI 31.75
Agile 30.10
AI 30.54
Analytics
Business Strategy 30.10
Customer Experience 30.23
Customer Loyalty 30.23
Cybersecurity 30.03
Digital Transformation 30.44
Leadership 30.02
RPA 44.64
Telecom 49.06
Industry Experience
Publications
16 Article/Blogs
Designing AI for Telecom: Why Frameworks, Governance, and Mindset Matter More Than Hype
LinkedIn
April 09, 2025
Dr Khalid Basit shares a practical perspective on designing AI for telecom-emphasizing why frameworks, governance, and mindset matter more than hype.
Understanding agentic AI: How it works and its impact
M.M.
March 12, 2025
You’ve probably come across publications and social media posts declaring agentic AI as the next frontier of artificial intelligence. These agents are said to perform tasks that require decision-making and collaborate with each other. For example, one agent might tackle research work while another takes the insights and actions them.
Now, how much of this is hype, and what can agentic AI really do—at present?
This guide answers these questions in depth, and we aim to give you a realistic overview of agentic AI’s potential for enterprise transformation.
Tags: Agentic AI, Business Strategy, Digital Transformation
UiPath vs Power Automate: Comparing RPA Platforms
M.M.
November 25, 2024
For those considering robotic process automation (RPA) for their business, this article compares two leading platforms, UiPath and Power Automate. They dominate the market, together holding around 70% of the global market share. Both platforms aim to boost productivity, reduce manual labor, and streamline workflows by automating monotonous tasks. While they share similar goals, each has unique features and strengths that cater to different industries.
UiPath vs Automation Anywhere: Comparing IA Platforms
M.M.
November 21, 2024
UiPath and Automation Anywhere (AA) are two leading vendors facilitating the adoption of RPA solutions among enterprises worldwide. They lead the industry in innovation, expertise, and customer satisfaction.
This article compares both platforms, covering their functionality, pricing, and features, helping you decide which tool best meets your needs.
Top 5 Intelligent Automation Tools
M.M.
November 19, 2024
By combining artificial intelligence (AI) and machine learning (ML) with robotic process automation (RPA), intelligent automation streamlines and optimizes entire business workflows.
This article explores the top five automation tools recognized as “Leaders” by Gartner in its Magic Quadrant, setting new standards for automation: UiPath, Automation Anywhere (AA), Blue Prism, Power Automate, and NICE.
How to Build and Scale Your RPA CoE (Center of Excellence)
M.M.
April 03, 2024
For a CoE to succeed in its operational goals, it's crucial to define a strategy that addresses potential challenges and empowers process owners to view processes from the lens of RPA.
Is Automation About Reducing FTEs?
M.M.
February 28, 2024
While t reducing FTEs is an outcome of automation, it's not necessarily the goal. Key business drivers may include reducing errors and improving productivity, and mature automation strategies actually allow new roles to emerge.
RPA in Accounts Payable: Benefits and Use Cases
M.M.
January 24, 2024
Automating AP processes helps enterprises save time, reduce errors and costs, and improve efficiency. However, to ensure the success of RPA in accounts payable, it's crucial to adopt a holistic implementation strategy that accounts for both process and IT considerations.
Leveraging RPA: Contact Center Automation
M.M.
January 17, 2024
Robotic process automation (RPA), helps enhance the customer experience by providing customers with connected experiences, freeing agents up to focus on resolving customer queries.
How to Leverage RPA for Cybersecurity (With Use Cases)
M.M.
December 07, 2023
Many companies are vulnerable to data breaches – in the first nine months of 2023 alone, more than 4.5 billion records had been breached across 838 incidents, with each data breach costing an average of $9.48 million.
From setting weak passwords to forfeiting sensitive information to phishing emails, human error played a major role in these breaches, being responsible for as many as 95% of them.
The susceptibility of data systems to manual errors necessitates a rethinking of cybersecurity defenses. Robotic process automation in cybersecurity can address the challenges posed by traditional methods of defense, improving resilience to evolving cyber threats.
Learn more about the common causes of cybersecurity failures, benefits of shifting to RPA cybersecurity, and how to get started with proven use cases.
How Customization Enhances RPA Delivery
M.M.
April 20, 2022
For organizations to make best use of RPA, there is a need for expertise within the organization or external consultants that can come in and understand the processes that need automation. This article helps to understand how organizations can integrate solutions effectively.
Embarking on Robotic Process Automation (RPA)
M.M.
September 09, 2021
The starting point for the path to RPA automation isn't the RPA platform or the RPA vendor, but rather fundamentally reviewing the processes that need to be automated. Learn more about the role of process discovery here in RPA implementation here.
Resonating AI trends in Telecoms
M.M.
October 24, 2024
Featuring Dr Khalid Basit., COO at TIAC (Telecom Intelligent Automation Council), at Microsoft's Power Platform Conference 2024. In this telecom discussion panel, Dr. Basit discusses how organizations are moving from basic automation to native AI. He emphasized that the key challenge lies in ensuring instant access to a unified data repository, as stored data isn’t enough—it must be readily available for Intelligent Automation to deliver true ROI.
At the "Is 2024 the Year of the AI-Centric Telco?" event hosted by GSMA, Dr Khalid Basit explains the importance of establishing a robust framework for practicing responsible AI within your organization. In a world where AI's role in telecoms is becoming increasingly central, this insight is not just timely—it's crucial.
The responsibility of leadership in establishing an AI culture
M.M.
May 02, 2024
At the "Is 2024 the Year of the AI-Centric Telco?" event hosted by GSMA, Dr Khalid Basit Dr. Basit engages with Mojca from GSMA on a crucial detail: the role of leadership in integrating AI within telecommunication organizations.
Reskilling for AI challenges in emerging economies
M.M.
May 02, 2024
At the "Is 2024 the Year of the AI-Centric Telco?" event hosted by GSMA, Mojca from GSMA asked Dr. Basit for his views on upskilling and reskilling in light of AI implementation within telecommunication organizations. The question is specific to AI in the context of the world's emerging economies.
Collaborations and partnerships for automation success
M.M.
May 02, 2024
At the "Is 2024 the Year of the AI-Centric Telco?" event hosted by GSMA, Mojca from GSMA asked Dr. Basit about the importance of partnership and collaborations, and who should be an operators partner in their automation journey.
GenAI isn’t the Prophesied Job Killer. What Does This Mean for Telcos?
M.M.
April 23, 2025
Dr Khalid Basit adds his comments to this blog, looking into how telcos—and enterprises in general—can integrate genAI with their broader digital transformation strategy by exploring more realistic use cases around task automation and augmenting human workers.
Learn about GenAI models and voice technologies that are making the biggest impact in telecom, and find out where is adoption headed to next.
Open-source models like DeepSeek could drive down costs and broaden adoption, voice bots are getting harder to distinguish from humans, but integration with backend systems remains a challenge. For telcos, GenAI's greatest value today lies at the customer-facing front line with agentic solutions automating routine queries and enhancing service quality.
How AI impacts customer trust in telecom
LinkedIn
March 06, 2025
Dr Khalid Basit and Tim Olsen discuss the growing role of AI in Telecom and how to maintain customer trust.
-AI can be effective in telecom but must be used carefully, especially when handling sensitive data.
-Transparency is key: give customers the choice to interact with either AI or human agents.
-AI should be used where it makes sense, but not for decisions that impact people’s lives.
-Strong data privacy practices are essential to maintain customer trust.
Balancing automation and human connection in customer service
LinkedIn
March 04, 2025
Dr Khalid Basit and Tim Olsen speak about AI’s growing role in customer interactions and what it means for businesses. The challenge of how much Customer Service should be automated, and where humans add the most value is tackled.
What does it take to make AI truly work for telcos?
AI needs a strategic framework and clear governance. It can act, adapt, and must be measured accordingly like a human assistant.
Building an AI Centre of Excellence is key and it should evolve organically with close alignment to business units.
Agentic Automation in Telecom
LinkedIn
February 27, 2025
Dr Khalid Basit and Tim Olsen discuss the current state of Agentic Automation in the Telecom sector. They examine the challenges of adopting agent-based AI.
-Agentic automation is still in its early stages and not enterprise-ready
-Proof-of-concept tests can help identify risks and build confidence
-Reliable backend systems and solid data practices are crucial
-A shift in company culture is as important as technical updates
Dr Khalid Basit and Tim Olsen, discuss the future of AI-powered agents, customer care and churn.
Here are some key takeaways:
-AI can cut wait times by handling simple queries instantly while routing complex ones to human agents.
-Proactive issue resolution is key AI can detect and fix problems before customers even notice them.
-AI-assisted human agents are a smart way forward, driving efficiency and keeping the personal touch that customers value.
-Reducing churn isn’t just about automation Understanding customer behavior and responding the right way is what really makes the difference.
How Intelligent Automation & Agent Based Systems will Transform Telcos
TIAC YouTube
February 18, 2025
Dr Khalid Basit, COO of TIAC and Tim Olsen, Founder of EASi AI explore how AI is changing telecom operations. The discussion looks at
-Digital voice agents moving beyond decision trees
-AI enhancing RPA with intelligent error handling and document processing
-A shift from automating jobs to optimizing tasks and supporting human productivity
Challenges of genAI implementation
M.M.
August 16, 2024
In this discussion, Chris Miles, Group Product Lead - Chat, Bot, & AI at Lebara, with Dr Khalid Basit and Kash Sadiq, explore the business challenges of implementing genAI. From customer distrust to the complexities of employee adoption, this video sheds light on the hurdles and strategies for overcoming them.
Exploring KPIs and Digital Efficiency in Telecoms
M.M.
August 16, 2024
Navigating the complexities of maintaining traditional KPIs while driving digital transformation is no small feat. Chris Miles, Group Product Lead—Chat, Bot, & AI at Lebara, in conversation with Dr Khalid Basit and Kash Sadiq, offers a deep insight into how they manage this balance effectively.
AI in the digital transformation journey
M.M.
August 16, 2024
Bringing AI into the user experience is a transformative journey. Chris Miles, Group Product Lead—Chat, Bot, & AI at Lebara, in conversation with Kash Sadiq and Dr Khalid Basit, sheds light on the early stages and the strategic planning behind this significant shift.
In an engaging discussion with Kash Sadiq and Dr Khalid Basit, Chris Miles, Group Product Lead—Chat, Bot, & AI at Lebara, explains how Lebara navigates the complex decisions surrounding technology adoption.
Leveraging AI for intent analysis
M.M.
August 16, 2024
In an engaging discussion with Kash Sadiq and Dr Khalid Basit, Chris Miles, Group Product Lead—Chat, Bot, & AI at Lebara, share his insights about the impact of AI on Intent Analysis.
Collaborations and Partnerships for Automation success
M.M.
May 02, 2024
Dr. Khalid Basit from TIAC (Telecom Intelligent Automation Council) was questioned about the importance of partnerships and collaborations in enterprise automation.
Dr. Basit highlights the nature of both technical and practical collaborations and their importance in automation journeys.
System Integrators in the Telecommunications Industry
M.M.
April 19, 2024
Dr Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council), explores the additional value that enterprises have come to expect from systems integrators in the context of telecom automation.
Joined by Kash Sadiq, CMO at TIAC, and Amr Mansour, Head of Business Solutions - Vodafone.
Telecoms, Tech, and Transformation: The Power of Automation
TIAC
September 26, 2023
First-hand experiences and insights from industry leaders at T-Mobile, Microsoft, and the Telecoms Intelligent Automation Council (TIAC).
Featuring:
Rodolphe Kirk, Director Specialist at Microsoft
Dave Milton, Americas director for Microsoft's Power Platform
Brian Hodel, Microsoft Power Platform Developer
Dr. Basit, COO at TIAC
Butch Reh, Cricket Leadership Solutions
Managing Large Number of RPA Bots
TIAC
September 20, 2023
Featuring:
Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council)
Luz A. Herrera️, Innovation Leader LATAM, Telefonica
C. Handan Aymaz, Head of Continuous Improvement Center, Turkcell
We discuss the critical importance of security and performance monitoring as the number of RPA bots surges.
The Optimality of RPA Bots
TIAC
September 20, 2023
Featuring:
Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council)
Luz A. Herrera️, Innovation Leader LATAM, Telefonica
C. Handan Aymaz, Head of Continuous Improvement Center, Turkcell
Skilling and Reskilling for Seamless RPA Integration
TIAC
September 20, 2023
Featuring:
Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council)
Luz A. Herrera️, Innovation Leader LATAM, Telefonica
C. Handan Aymaz, Head of Continuous Improvement Center, Turkcell
Center of Excellence (CoE) Strategies for Smart Automation
TIAC
September 20, 2023
Featuring:
Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council)
Luz A. Herrera️, Innovation Leader LATAM, Telefonica
C. Handan Aymaz, Head of Continuous Improvement Center, Turkcell
Do's and Don'ts of Establishing a Robotic Center of Excellence
TIAC
September 20, 2023
Featuring:
Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council)
Luz A. Herrera️, Innovation Leader LATAM, Telefonica
C. Handan Aymaz, Head of Continuous Improvement Center, Turkcell
Design Thinking Principles and Their Usage
TIAC
September 20, 2023
Featuring:
Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council)
Luz A. Herrera️, Innovation Leader LATAM, Telefonica
C. Handan Aymaz, Head of Continuous Improvement Center, Turkcell
Critical Considerations for RPA Implementations
M.M.
August 03, 2022
Semyon Sergunin, CEO at RPA Master, and Dr. Khalid Basit, COO at TIAC (Telecom Intelligent Automation Council), discuss the critical factors that stakeholders must account for in their RPA implementation strategy.
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Understanding agentic AI: How it works and its impact
GenAI isn’t the Prophesied Job Killer. What Does This Mean for Telcos?
Challenge of Digital Transformation in Telcos
Gen AI for Telco's
